check-in vol.2 issue 2 - atlific hotels · check-in is your newsletter, ... birth city:montréal....

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In this issue: Check-in the atlific hotels newsletter Vol. 2 • Issue 2 October 2010 As of August 18 th 2010 we are happy to officially welcome to the Atlific family the new Residence Inn Kingston Water’s Edge. We wish the entire team much success as they welcome their guests to this outstanding new hotel facility. Living our Purpose Statement: We encourage our people’s personal and professional growth by providing them a caring and fun work environment, within a dynamic, successful company, passionate about hotel management. As we were discussing the line-up for this issue of Check-in, it struck me that we had an amazing number of great stories to feature. So I decided to leave as much space as possible for you to tell your stories. Check-in is yours to use so let’s hear from you about everything that helps make your days better and perhaps even inspire the drive in others to do the same in their location. You have reported sensational stories here! They’re all worth sharing because they allow us to get to know who you are and demonstrate how you “live” our core values. Congratulations to Quality Inn Northern Grand for winning the Apex award from Choice Hotels for the Best Renovation/Redesign. • Living our purpose and our values • We welcome the Residence Inn Kingston Water’s Edge • Survey says... Tony D’Ariano goes above and beyond • What’s cooking at the Château Champlain? • Four Points by Sheraton Gatineau- Ottawa walks to save lives • Christine Kennedy knows life is not a dress rehearsal • Deerhurst staff welcomes President Obama! • Guest comments • Important milestones recognized Next edition: The “Michelin Man” visits Holiday Inn Vancouver Airport Discover which of our hotels received a Q.A. score of 96% for the sixth consecutive year! Inn at the Quay participates in Burnaby’s Board of Trade Golf Tournament and does a fantastic job of decorating their sponsorship booth in keeping with their chic boutique hotel image. A great example of making the most of an event sponsorship! A word from Robert Chartrand Robert Chartrand, C.A. Executive Vice-President & Chief Financial Officer www.atlific.com

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Your input and feedback are welcomeCheck-in is your newsletter, an opportunity to share interesting stories and milestoneswhich occur in every one of our 43 properties. In order to make the content timely andrelevant we need your input and feedback. If there are articles or stories you would liketo see we’d love to hear from you. If you would like to make a contribution to futurenewsletters, please make your submissions by email to [email protected]. As wehave limited space, some articles will appear in subsequent editions.

www.atlific.com

In this issue:

Deerhurst Resort hosted the G8Summit in June. What better wayto prepare for a day of intensediscussion than to go for a run

through some of the magnificentcountryside Muskoka offers? After his run, Barack Obama, thePresident of the United States,was welcomed back to the resortby the entire sports crew.

“When you draw a line, try to draw it straight.When you write a note, try to use the rightwords. In everything that you do, try not toleave too much to interpretation, but as muchas you can to creativity.”

Robert Chartrand

Check-inthe atlific hotels newsletter Vol. 2 • Issue 2 October 2010

As of August 18th 2010 we arehappy to officially welcome to theAtlific family the new ResidenceInn Kingston Water’s Edge.

We wish the entire team muchsuccess as they welcome theirguests to this outstanding newhotel facility.

Living our Purpose Statement:We encourage our people’s personal and professional growth by providingthem a caring and fun work environment, within a dynamic, successfulcompany, passionate about hotel management.

As we were discussing the line-up for this issue ofCheck-in, it struck me that we had an amazingnumber of great stories to feature. So I decided toleave as much space as possible for you to tell yourstories. Check-in is yours to use so let’s hear fromyou about everything that helps make your daysbetter and perhaps even inspire the drive inothers to do the same in their location. Youhave reported sensational stories here!

They’re all worth sharing becausethey allow us to get to know whoyou are and demonstrate how you“live” our core values.

Congratulations to Quality InnNorthern Grand for winning theApex award from Choice Hotelsfor the Best Renovation/Redesign.

• Living our purposeand our values

• We welcome theResidence InnKingston Water’s Edge

• Survey says... TonyD’Ariano goes aboveand beyond

• What’s cooking at theChâteau Champlain?

• Four Points bySheraton Gatineau-Ottawa walks to save lives

• Christine Kennedyknows life is not adress rehearsal

• Deerhurst staffwelcomes President Obama!

• Guest comments

• Important milestonesrecognized

At an event held on September 10,The Fondation de l’Institut detourisme et d’hôtellerie duQuébec (ITHQ) and Atlific Hotelsformalized a partnershipagreement and inaugurated theAtlific Hotels classroom at ITHQ.Robert Chartrand, Executive Vice-President and Chief FinancialOfficer of Atlific Hotels, LucilleDaoust, ITHQ Executive Director,and Paloma Fernandez, Fondationde l’ITHQ Executive Director,unveiled a plaque to mark theoccasion at the event.

With our financial aid, we aredemonstrating our support forthe ITHQ, and willingness towelcome and integrate studentsin internships throughout ourNorth American network. Onbehalf of the ITHQ staff, studentsand alumni, Lucille Daoust, ITHQExecutive Director, expressed hergratitude: “With this support, theITHQ can provide its studentswith an avant-garde, innovativeenvironment that will be a sourceof inspiration and creativity intheir professional lives.”

Milestones

Traditionally the hotel industry is an industry of transientemployees and high turnover.Nothing speaks more clearly toAtlific’s values of loyalty andfamily than the dedication andcommitment of numerousemployees within the Atlificfamily. We thank each of themany employees who celebrated2, 5, 7, 12, 18 and 27 years ofservice this year (and anythingbetween and above). In addition,we would like to extend specialrecognition to those who havereached significant milestones in 2010:

Next edition:

• The “Michelin Man” visits Holiday Inn Vancouver Airport

• Discover which of our hotels received a Q.A. score of 96% for the sixth consecutive year!

Inn at the Quay participates inBurnaby’s Board of Trade GolfTournament and does afantastic job of decorating theirsponsorship booth in keepingwith their chic boutique hotelimage. A great example ofmaking the most of an eventsponsorship!

Deerhurst’s “run-in”with the President

25 Years:Mona JarbrunSylvie SauvéPetra EdwardsChristine MacKinnonLinda ThalerKaren DentonRui ZhengBernard Boudreau

30 Years:Parsekh Kassardjian Angie TongShum-Ling ChanLori Groenen Serge BlainJean-Ludner CadetRéginald Jean-FrançoisBrian Staples

35 Years:Salina YanJamal Kanji Wilfredo EnriqueMario PercocoYves ClarkGinette Leduc Louise Drouin

40 Years:Christian Hamel Stefano FancelloAndré Dupont

“Hi Michelle,

Thanks for your attention to my requests over the years… you are truly aprofessional… The passion that you have in making sure your customersare well taken care of is very evident and is greatly appreciated. I willalways (as I have done in the 22 years that I have been working in theLloydminster area) continue to use the Best Western Wayside Inn &Suites as well as encourage other people to stay there!”

“On August 11, 2010, I absent-mindedly left my camera in one of yourrooms. Someone named Macy was honest and kind enough to turn it in.Lake Louise Inn was able to mail it back to me… A great big thank you toMacy and the Lake Louise Inn for the excellent service. We really enjoyedour stay with you and appreciate your returning the camera.”

“60 of Denny’s managers from across Western Canada and London,Ontario have been at Walnut Beach Resort for the past three days for aretreat. I met with the President of Denny’s and his management teamthis morning and they raved about the plated dinner they had last night. You are probably saying so what, that's no big deal. Well try doing it in aBistro (small kitchen) and an outdoor BBQ… almost impossible but theypulled it off.”

Guest Comments

A word from Robert Chartrand

Robert Chartrand, C.A.Executive Vice-President &Chief Financial Officer

www.atlific.com

checkin-vol2no2_E08_final_checkin 10-10-26 2:12 PM Page 1

Checking in on our leadersGetting personal with Christine Kennedy

Attn: Hotel Manager –

On July 20, 2010, my daughter and I stayed @

the hotel. I would like to acknowledge the

friendly, courteous and cheerful service we

received from Wally. You see we arrived late @

night and we were meeting a friend who lives in

Victoria. Unfortunately, we flew into Vancouver

and were supposed to fly into Victoria Intl.

My daughter was upset because she thought

we were lost. Once we got to the hotel, Wally

could see that she was upset. He explained to

her about how Canadian money works, and told

her where she could get some snacks. He even

brought out a box of Kleenex. He truly

expressed concern for my daughter’s feelings

and I just wanted to let you know. Please share

this with Wally and thank him again for me.

Sincerely,

Amy C. Kraska

The Marriott Château Champlain’s Executive Committee donned theirkitchen whites, fired up their grills and outdid themselves to prepare ascrumptious meal to say thank you to their employees.

Respect:We respect our workingenvironment, and treat ourselves,our people, our hotels and ourguests with appreciation...

Birth City:Montréal.

Zodiac Sign: Cancer.

What I like to do when I’m notworking: Not working… what’sthat? Need to renovate mykitchen; cautiously optimisticthat it may happen in mylifetime.

Number of years with AtlificHotels: 4 years or 28 dog years.

The best thing about working atAtlific Hotels: The people.

My outlook on life: I keep tryingto embrace the words of a wiseperson I know; that life is not adress rehearsal: be passionateabout your actions and lifechoices; to live in the momentand dare to dream big even onyour worst hair day!

Favorite candy: Not a realchocolate lover – red cherry sourballs are the best!

Favorite music: Jazz of course!Oscar Peterson, Sarah Vaughan,John Coltrane, Keith Jarrett… I cango on and on much to thedismay of my rock and rollhusband.

Favorite TV show: I’d rather reada book.

Food: It is like trying to decidewhich among your children isyour favourite – impossible – butif you must, drop me anywherein France or Italy and I will comeback with an answer. I’m stilltrying to replicate the mostfabulous coffee I had in Rome,have yet to do it, but perhaps itwas the good-looking barista?

Hobbies: Cooking, travel,entertaining and, much to mysurprise, have become a NFLfootball fan (Go Redskins) –Perhaps just bidingmy time until theHabs rule onceagain, althoughlast year they didus proud – atleast notwaiting since1967 for aStanley Cuplike someother cities I know.

Residence Inn London MaintenanceManager, Tony D’Ariano’s name keptappearing in these surveys

Holiday Inn International VancouverAirport promises ‘service of a higheraltitude’ – and Wally Ormerod delivers it!

Walnut Beach Superstar Jack Mullin’s commitment to service

Loyalty:We are dedicated tomaintaining long-term, mutuallyrewarding relationships in allaspects of our business: with eachother, our company, our hotels, our

owners and our guests...

Don Brogan, Walnut Beach ResortGeneral Manager (left), and Jack Mullin

Barbara Kowalczyk started withthe Carlingview Airport Inn as aRoom Attendant in 1997. In 2001she was transferred to theCourtyard by Marriott TorontoAirport, and was promoted toExecutive Housekeeper in 2004.Barbara has embraced ourPurpose Statementwholeheartedly and lives ourcore values of integrity, respect,loyalty and family – day in andday out.

Barbara has many special talents– baking is one of them. She isconstantly spoiling her team bybringing in something she “justwhipped up” the night before.Their favourite – Babka (PoppySeed Cake) was featured in AtlificHotels’ Recipe book in 2007. Oneday, Barbara decided to organizea baking lesson during theafternoon break. The Ladies ofHousekeeping brought theirenthusiasm, along with handmixers, bowls and aprons.Barbara brought in theingredients and shared hersecrets, resulting in a deliciousand “family fun” team-buildingopportunity.

Family:We cultivate a familial atmosphereby celebrating our fellowship, ourpartner hotels and the communities inwhich we operate…

Living our

Values

Living our

Values

Living our

ValuesChristine Kennedy, Corporate Controller

From Executive Housekeeper to Master ChefHoliday Inn VancouverDowntown provided two $2,000Aboriginal Scholarship Donations.

Holiday Inn Express & SuitesVaughan-Southwest held a carwash in support of the MetaFoundation, a not-for-profitcharitable institution servingchildren and adults with specialneeds. The weather co-operated, a great deal of fun was had byeveryone involved and the teamraised $618.30. Congratulations!

Four Points by SheratonGatineau-Ottawa On June 18th

a team from the Four Points bySheraton Gatineau-Ottawaparticipated in the CanadianCancer Society Relay for Life. The walk was held from 7 p.m. onthe Friday night until 7 a.m. thenext morning. A team of 15 wascomposed of managers andunionized employees from thehotel. Encouraged by theirCaptain, HR Director Carl Soucie,they walked all night long andraised $4226 for cancer research!

Integrity:We act withhonesty andadhere, individually and collectively, to ourcommitments andvalues. We conduct ourbusiness ethically andhold ourselvesaccountable to thehighest principles andperformance standards…

For the past five months, JackMullin, 48, has been working atthe Walnut Beach Resort. He’sbeen raking the beach, stagingbeach furniture, sweepingaround the resort’s pool andcollecting seaweed that washesup on the shore. Jack found hisdream job with the help of TheSouthern Okanagan Associationfor Integrated Community Living,

which has helped several localresidents with developmentaldisabilities find work in theOsoyoos area. Don Brogan, theresort’s General Manager, says“It’s worked out wonderfully. Hedoes a great job, he has a greatattitude.” And Jack? Jack couldn’tbe happier. “I love it,” he says,“How many guys get to work onthe beach?”

Here’s why… There is a company that sendsgroups to Residence Inn Londonfor training. This goes on everymonth for two weeks at a timewith a new group attending theirsessions each time. At the end ofeach session the companyconducts a survey requestingfeedback on the trainingfacilitator, location, content,accommodations and so on.

Even though Tony had no directrelation to their training heconsistently went above andbeyond and therefore thestudents kept mentioning Tony intheir surveys. Tony speaks to eachof the students as they departevery morning, greets them atbreakfast, meets them in theelevators during evening socialencounters, helps them with theirinternet connections, and, whenthey need a meeting room to hostgroup studies, Tony is there tomake it happen.

The event coordinator acting onbehalf of this company even wentso far as to invite Tony to lunch inthanks for all his extra efforts.

But Tony’s loyalty does not endthere. Recently while off work forthe weekend he decided to dropin to the hotel and upon arrivinghe overheard two guests at thefront desk looking for assistancein finding the gravesite of afamily member. Tony immediatelydid some research on the internet,found what they were looking forand even went so far as topersonally take the guests to thegraveyard in the rain! The guestswrote the hotel saying: “Wereceived exceptional service fromTony your “MaintenanceManager” during our visit to yourhotel – WOW! We have neverexperienced such personalservice. We are so looking forwardto another stay and highlyrecommend your hotel to ourfriends and family.”

Living our

Values

checkin-vol2no2_E08_final_checkin 10-10-26 2:12 PM Page 3

Checking in on our leadersGetting personal with Christine Kennedy

Attn: Hotel Manager –

On July 20, 2010, my daughter and I stayed @

the hotel. I would like to acknowledge the

friendly, courteous and cheerful service we

received from Wally. You see we arrived late @

night and we were meeting a friend who lives in

Victoria. Unfortunately, we flew into Vancouver

and were supposed to fly into Victoria Intl.

My daughter was upset because she thought

we were lost. Once we got to the hotel, Wally

could see that she was upset. He explained to

her about how Canadian money works, and told

her where she could get some snacks. He even

brought out a box of Kleenex. He truly

expressed concern for my daughter’s feelings

and I just wanted to let you know. Please share

this with Wally and thank him again for me.

Sincerely,

Amy C. Kraska

The Marriott Château Champlain’s Executive Committee donned theirkitchen whites, fired up their grills and outdid themselves to prepare ascrumptious meal to say thank you to their employees.

Respect:We respect our workingenvironment, and treat ourselves,our people, our hotels and ourguests with appreciation...

Birth City:Montréal.

Zodiac Sign: Cancer.

What I like to do when I’m notworking: Not working… what’sthat? Need to renovate mykitchen; cautiously optimisticthat it may happen in mylifetime.

Number of years with AtlificHotels: 4 years or 28 dog years.

The best thing about working atAtlific Hotels: The people.

My outlook on life: I keep tryingto embrace the words of a wiseperson I know; that life is not adress rehearsal: be passionateabout your actions and lifechoices; to live in the momentand dare to dream big even onyour worst hair day!

Favorite candy: Not a realchocolate lover – red cherry sourballs are the best!

Favorite music: Jazz of course!Oscar Peterson, Sarah Vaughan,John Coltrane, Keith Jarrett… I cango on and on much to thedismay of my rock and rollhusband.

Favorite TV show: I’d rather reada book.

Food: It is like trying to decidewhich among your children isyour favourite – impossible – butif you must, drop me anywherein France or Italy and I will comeback with an answer. I’m stilltrying to replicate the mostfabulous coffee I had in Rome,have yet to do it, but perhaps itwas the good-looking barista?

Hobbies: Cooking, travel,entertaining and, much to mysurprise, have become a NFLfootball fan (Go Redskins) –Perhaps just bidingmy time until theHabs rule onceagain, althoughlast year they didus proud – atleast notwaiting since1967 for aStanley Cuplike someother cities I know.

Residence Inn London MaintenanceManager, Tony D’Ariano’s name keptappearing in these surveys

Holiday Inn International VancouverAirport promises ‘service of a higheraltitude’ – and Wally Ormerod delivers it!

Walnut Beach Superstar Jack Mullin’s commitment to service

Loyalty:We are dedicated tomaintaining long-term, mutuallyrewarding relationships in allaspects of our business: with eachother, our company, our hotels, our

owners and our guests...

Don Brogan, Walnut Beach ResortGeneral Manager (left), and Jack Mullin

Barbara Kowalczyk started withthe Carlingview Airport Inn as aRoom Attendant in 1997. In 2001she was transferred to theCourtyard by Marriott TorontoAirport, and was promoted toExecutive Housekeeper in 2004.Barbara has embraced ourPurpose Statementwholeheartedly and lives ourcore values of integrity, respect,loyalty and family – day in andday out.

Barbara has many special talents– baking is one of them. She isconstantly spoiling her team bybringing in something she “justwhipped up” the night before.Their favourite – Babka (PoppySeed Cake) was featured in AtlificHotels’ Recipe book in 2007. Oneday, Barbara decided to organizea baking lesson during theafternoon break. The Ladies ofHousekeeping brought theirenthusiasm, along with handmixers, bowls and aprons.Barbara brought in theingredients and shared hersecrets, resulting in a deliciousand “family fun” team-buildingopportunity.

Family:We cultivate a familial atmosphereby celebrating our fellowship, ourpartner hotels and the communities inwhich we operate…

Living our

Values

Living our

Values

Living our

ValuesChristine Kennedy, Corporate Controller

From Executive Housekeeper to Master ChefHoliday Inn VancouverDowntown provided two $2,000Aboriginal Scholarship Donations.

Holiday Inn Express & SuitesVaughan-Southwest held a carwash in support of the MetaFoundation, a not-for-profitcharitable institution servingchildren and adults with specialneeds. The weather co-operated, a great deal of fun was had byeveryone involved and the teamraised $618.30. Congratulations!

Four Points by SheratonGatineau-Ottawa On June 18th

a team from the Four Points bySheraton Gatineau-Ottawaparticipated in the CanadianCancer Society Relay for Life. The walk was held from 7 p.m. onthe Friday night until 7 a.m. thenext morning. A team of 15 wascomposed of managers andunionized employees from thehotel. Encouraged by theirCaptain, HR Director Carl Soucie,they walked all night long andraised $4226 for cancer research!

Integrity:We act withhonesty andadhere, individually and collectively, to ourcommitments andvalues. We conduct ourbusiness ethically andhold ourselvesaccountable to thehighest principles andperformance standards…

For the past five months, JackMullin, 48, has been working atthe Walnut Beach Resort. He’sbeen raking the beach, stagingbeach furniture, sweepingaround the resort’s pool andcollecting seaweed that washesup on the shore. Jack found hisdream job with the help of TheSouthern Okanagan Associationfor Integrated Community Living,

which has helped several localresidents with developmentaldisabilities find work in theOsoyoos area. Don Brogan, theresort’s General Manager, says“It’s worked out wonderfully. Hedoes a great job, he has a greatattitude.” And Jack? Jack couldn’tbe happier. “I love it,” he says,“How many guys get to work onthe beach?”

Here’s why… There is a company that sendsgroups to Residence Inn Londonfor training. This goes on everymonth for two weeks at a timewith a new group attending theirsessions each time. At the end ofeach session the companyconducts a survey requestingfeedback on the trainingfacilitator, location, content,accommodations and so on.

Even though Tony had no directrelation to their training heconsistently went above andbeyond and therefore thestudents kept mentioning Tony intheir surveys. Tony speaks to eachof the students as they departevery morning, greets them atbreakfast, meets them in theelevators during evening socialencounters, helps them with theirinternet connections, and, whenthey need a meeting room to hostgroup studies, Tony is there tomake it happen.

The event coordinator acting onbehalf of this company even wentso far as to invite Tony to lunch inthanks for all his extra efforts.

But Tony’s loyalty does not endthere. Recently while off work forthe weekend he decided to dropin to the hotel and upon arrivinghe overheard two guests at thefront desk looking for assistancein finding the gravesite of afamily member. Tony immediatelydid some research on the internet,found what they were looking forand even went so far as topersonally take the guests to thegraveyard in the rain! The guestswrote the hotel saying: “Wereceived exceptional service fromTony your “MaintenanceManager” during our visit to yourhotel – WOW! We have neverexperienced such personalservice. We are so looking forwardto another stay and highlyrecommend your hotel to ourfriends and family.”

Living our

Values

checkin-vol2no2_E08_final_checkin 10-10-26 2:12 PM Page 3

Your input and feedback are welcomeCheck-in is your newsletter, an opportunity to share interesting stories and milestoneswhich occur in every one of our 43 properties. In order to make the content timely andrelevant we need your input and feedback. If there are articles or stories you would liketo see we’d love to hear from you. If you would like to make a contribution to futurenewsletters, please make your submissions by email to [email protected]. As wehave limited space, some articles will appear in subsequent editions.

www.atlific.com

In this issue:

Deerhurst Resort hosted the G8Summit in June. What better wayto prepare for a day of intensediscussion than to go for a run

through some of the magnificentcountryside Muskoka offers? After his run, Barack Obama, thePresident of the United States,was welcomed back to the resortby the entire sports crew.

“When you draw a line, try to draw it straight.When you write a note, try to use the rightwords. In everything that you do, try not toleave too much to interpretation, but as muchas you can to creativity.”

Robert Chartrand

Check-inthe atlific hotels newsletter Vol. 2 • Issue 2 October 2010

As of August 18th 2010 we arehappy to officially welcome to theAtlific family the new ResidenceInn Kingston Water’s Edge.

We wish the entire team muchsuccess as they welcome theirguests to this outstanding newhotel facility.

Living our Purpose Statement:We encourage our people’s personal and professional growth by providingthem a caring and fun work environment, within a dynamic, successfulcompany, passionate about hotel management.

As we were discussing the line-up for this issue ofCheck-in, it struck me that we had an amazingnumber of great stories to feature. So I decided toleave as much space as possible for you to tell yourstories. Check-in is yours to use so let’s hear fromyou about everything that helps make your daysbetter and perhaps even inspire the drive inothers to do the same in their location. Youhave reported sensational stories here!

They’re all worth sharing becausethey allow us to get to know whoyou are and demonstrate how you“live” our core values.

Congratulations to Quality InnNorthern Grand for winning theApex award from Choice Hotelsfor the Best Renovation/Redesign.

• Living our purposeand our values

• We welcome theResidence InnKingston Water’s Edge

• Survey says... TonyD’Ariano goes aboveand beyond

• What’s cooking at theChâteau Champlain?

• Four Points bySheraton Gatineau-Ottawa walks to save lives

• Christine Kennedyknows life is not adress rehearsal

• Deerhurst staffwelcomes President Obama!

• Guest comments

• Important milestonesrecognized

At an event held on September 10,The Fondation de l’Institut detourisme et d’hôtellerie duQuébec (ITHQ) and Atlific Hotelsformalized a partnershipagreement and inaugurated theAtlific Hotels classroom at ITHQ.Robert Chartrand, Executive Vice-President and Chief FinancialOfficer of Atlific Hotels, LucilleDaoust, ITHQ Executive Director,and Paloma Fernandez, Fondationde l’ITHQ Executive Director,unveiled a plaque to mark theoccasion at the event.

With our financial aid, we aredemonstrating our support forthe ITHQ, and willingness towelcome and integrate studentsin internships throughout ourNorth American network. Onbehalf of the ITHQ staff, studentsand alumni, Lucille Daoust, ITHQExecutive Director, expressed hergratitude: “With this support, theITHQ can provide its studentswith an avant-garde, innovativeenvironment that will be a sourceof inspiration and creativity intheir professional lives.”

Milestones

Traditionally the hotel industry is an industry of transientemployees and high turnover.Nothing speaks more clearly toAtlific’s values of loyalty andfamily than the dedication andcommitment of numerousemployees within the Atlificfamily. We thank each of themany employees who celebrated2, 5, 7, 12, 18 and 27 years ofservice this year (and anythingbetween and above). In addition,we would like to extend specialrecognition to those who havereached significant milestones in 2010:

Next edition:

• The “Michelin Man” visits Holiday Inn Vancouver Airport

• Discover which of our hotels received a Q.A. score of 96% for the sixth consecutive year!

Inn at the Quay participates inBurnaby’s Board of Trade GolfTournament and does afantastic job of decorating theirsponsorship booth in keepingwith their chic boutique hotelimage. A great example ofmaking the most of an eventsponsorship!

Deerhurst’s “run-in”with the President

25 Years:Mona JarbrunSylvie SauvéPetra EdwardsChristine MacKinnonLinda ThalerKaren DentonRui ZhengBernard Boudreau

30 Years:Parsekh Kassardjian Angie TongShum-Ling ChanLori Groenen Serge BlainJean-Ludner CadetRéginald Jean-FrançoisBrian Staples

35 Years:Salina YanJamal Kanji Wilfredo EnriqueMario PercocoYves ClarkGinette Leduc Louise Drouin

40 Years:Christian Hamel Stefano FancelloAndré Dupont

“Hi Michelle,

Thanks for your attention to my requests over the years… you are truly aprofessional… The passion that you have in making sure your customersare well taken care of is very evident and is greatly appreciated. I willalways (as I have done in the 22 years that I have been working in theLloydminster area) continue to use the Best Western Wayside Inn &Suites as well as encourage other people to stay there!”

“On August 11, 2010, I absent-mindedly left my camera in one of yourrooms. Someone named Macy was honest and kind enough to turn it in.Lake Louise Inn was able to mail it back to me… A great big thank you toMacy and the Lake Louise Inn for the excellent service. We really enjoyedour stay with you and appreciate your returning the camera.”

“60 of Denny’s managers from across Western Canada and London,Ontario have been at Walnut Beach Resort for the past three days for aretreat. I met with the President of Denny’s and his management teamthis morning and they raved about the plated dinner they had last night. You are probably saying so what, that's no big deal. Well try doing it in aBistro (small kitchen) and an outdoor BBQ… almost impossible but theypulled it off.”

Guest Comments

A word from Robert Chartrand

Robert Chartrand, C.A.Executive Vice-President &Chief Financial Officer

www.atlific.com

checkin-vol2no2_E08_final_checkin 10-10-26 2:12 PM Page 1