chc52015 diploma of community services · chc52015 – diploma of community services chcccs003 –...

CHC52015 – Diploma of Community Services CHCCCS003 – Increase the safety of individuals at risk of suicide

Competencies and Outcomes

ELEMENT PERFORMANCE CRITERIA

1 Identify and assess the person’s current suicide risk

1.1 Recognise and respond to signs indicating that a person may be considering suicide.

1.2 Explore any indications, direct or indirect, that the person may be considering suicide.

1.3 Ask specifically about thoughts of suicide whenever there are grounds for concern.

1.4 Inform and facilitate the intervention by seeking understanding of why the person is considering suicide and with links them to life.

2 Collaborate to increase immediate safety

2.1 Build a collaborative empathic helping relationship that acknowledges how thoughts of suicide and the pain behind them may affect their safety.

2.2 Listen to what lies behind any thoughts of suicide while affirming and strengthening life connections and safety support.

2.3 Work with the person to develop and implement a safety plan that reduces immediate danger to the person and others.

2.4 Mobilise access to emergency services when needed. 2.5 Comply with all laws, relevant ethical guidelines and policy

requirements that affect duty of care and seek any advice from workplace supervisor.

3

Facilitate links to further support

3.1 Empower the person at risk to make informed choices about further help.

3.2 Maintain rapport to encourage discussion of on-going concerns. 3.3 Help the person identify coping strategies to manage recurrence of

suicidal thoughts. 3.4 Determine whether underlying mental health concerns or person

circumstances are present and facilitate access to appropriate help.

3.5 Explore possible barriers to seeking or accepting help and develop responses.

3.6 Explore what has helped the person survive any previous suicide attempts.

3.7 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help.

3.8 Refer to appropriate professionals as required.

4 Review and report on support provided

4.1 Document suicide safety plan and follow up action according to evidence informed standard of care and relevant organisation requirements.

4.2 Communicate relevant information to work colleagues and other people working with the person.

4.3 Reflect on own role in providing support and use learning to enhance further practice.

4.4 Identify and respond to the need for own supervision and debriefing.

CHCCCS004 – Access co-existing needs



1 Prepare for assessment

1.1 Identify and prepare assessment tools and processes according to organisation policy and procedures.

1.2 Gather existing information about the person. 1.3 Seek additional information from specialists and other sources as

required to determine the range of issues that may be affecting the person.

1.4 Organise practical aspects of assessment in consultation with the person being assessed.

1.5 Provide information about the assessment process to the person and obtain consent.

2 Analyse the person’s needs using a collaborative approach

2.1 Work within scope of own role and seek assistance from colleagues and experts as required.

2.2 Empower the person to identify and prioritise their own needs. 2.3 Evaluate needs based on full range of relevant information. 2.4 Identify and analyse complex, multiple and interrelated issues. 2.5 Evaluate issues of urgency and eligibility. 2.6 Assess potential risk factors for service delivery.

3

Determine appropriate services

3.1 Consider service delivery and referral options from strengths-based perspective.

3.2 Evaluate internal capability and other service networks to determine best fit for the person.

3.3 Provide the person with service information and support their decision making process.

3.4 Encourage the person to advocate on their own behalf to access services.

4 Complete reporting

4.1 Document the outcomes of the assessment process according to organisation procedures.

4.2 Maintain and store the person’s information according to confidentiality requirements.

4.3 Provide the person’s information to other services according to consent and confidentiality requirements.

5 Evaluate assessment and referral processes

5.1 Seek feedback about assessment processes from the person and other networks.

5.2 Monitor processes and their outcomes in terms of success in meeting the person’s needs.

5.3 Routinely seek feedback and reflect on own performance. 5.4 Use feedback and own evaluation as a basis for improving

processes.

CHCCCS007 – Develop and implement service programs



1 Engage consumers in the analysis of service needs

1.1 Develop a plan for consumer participation and engagement in decisions about service provision.

1.2 Investigate the needs of individuals as the basis for service provision in line with consumer participation and engagement plan.

1.3 Recognise processes and communications that may be a barrier to consumer participation and develop mechanisms to overcome these.

1.4 Interact and consult with people accessing the service to monitor changing needs so they can be addressed.

1.5 Consult and collaborate with other services and networks to address multi-faceted needs of individuals and client groups.

1.6 Evaluate broader organisation context and its impact on service delivery.

2 Develop programs

2.1 Facilitate input to program development from internal and external stakeholders.

2.2 Engage people accessing programs in management processes and develop formal arrangements as required.

2.3 Incorporate consideration of individual differences, rights, needs and preferences in the planning processes.

2.4 Integrate both internal and external services as required. 2.5 Determine financial, human and physical resource requirements. 2.6 Develop supporting systems and procedures. 2.7 Develop and integrate service evaluation methods, including

mechanisms for feedback from people accessing service programs. 2.8 Document program identifying priorities, timelines and

responsibilities.

3

Implement and monitor programs

3.1 Communicate roles and responsibilities to relevant stakeholders. 3.2 Facilitate provision of training to support implementation. 3.3 Monitor service delivery against agreed objectives and budgetary

frameworks. 3.4 Make user interactions and feedback an integral part of ongoing

monitoring. 3.5 Identify and address problems in addressing the needs of service

users in accordance with organisation procedures. 3.6 Maintain relevant program and service delivery documentation.

4 Evaluate programs

4.1 Assess capacity of programs to meet objectives. 4.2 Seek and evaluate feedback from those using the service and other

stakeholders. 4.3 Modify programs as needed to meet changing requirements within

policy and budgetary frameworks.

CHCCDE010 – Develop and lead community engagement strategies to

enhance participation



1 Develop an effective community engagement plan

1.1 Document the purpose and scope of the community engagement. 1.2 Identify and document relevant stakeholders and individuals who

should be involved in the engagement process. 1.3 Analyse and determine the level of impact that stakeholders have

in any decisions and the level of public participation required. 1.4 Specify the engagement tools and methods to be used within

specified timeframes and considering any specific barriers to participation.

1.5 Identify and document evaluation mechanisms. 1.6 Develop a budget proposal. 1.7 Present the completed plan to management and the community

for revision and endorsement.

2 Implement the engagement plan

2.1 Organise the participation activity according to the plan. 2.2 Proactively identify and address the specific priorities of individuals

who are disengaged. 2.3 Promote participation to the relevant stakeholders using

appropriate communication methods. 2.4 Undertake the engagement activity using relevant tools and

techniques. 2.5 Encourage all group members to contribute their ideas

constructively and respectfully during group discussions. 2.6 Routinely use strategies that enhance effective group interactions

and communication. 2.7 Respond to questions in a manner consistent with organisation

standards. 2.8 Document the participation feedback from participants. 2.9 Conduct an evaluation of the participation activities.

3

Evaluate and review the outcomes and effectiveness of the participation plan.

3.1 Review the engagement activities in comparison with the plan objectives.

3.2 Document the outcomes and evaluation feedback. 3.3 Report this information to relevant stakeholders.

CHCCOM003 – Develop workplace communication strategies



1 Develop communication strategies

1.1 Identify internal and external information needs. 1.2 Identify competing or conflicting interests. 1.3 Develop a range of communication strategies to meet organisation

needs and goals. 1.4 Develop a communication plan.

2 Establish communication protocols

2.1 Identify processes for adapting communication strategies to suit a range of contexts.

2.2 Develop processes and protocols in line with communication strategies.

2.3 Prepare information and resources to support the implementation of communication protocols.

3

Promote the use of communication strategies

3.1 Present information to staff regarding communication strategies, protocols and organisation standards.

3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff.

3.3 Maintain work-related networks and relationships to meet organisation objectives.

4 Review communication practices

4.1 Obtain feedback from others to assess communication outcomes. 4.2 Record lessons learnt and identify opportunities for continuous

improvement.

CHCDEV002 – Analyse impacts of sociological factors on clients in

community work and services



1 Identify social and cultural issues impacting on clients in Australian society

1.1 Identify major social and cultural institutions in Australian society and their societal functions.

1.2 Identify ways in which major institutions in Australian society can impact clients as individuals and as part of community and family groups.

1.3 Examine and identify possible effects and consequences of conditions and experiences of inequality on clients as individuals and as part of community and family groups.

1.4 Identify impacts of long-term unemployment and associated issues on clients as individuals and as family members.

1.5 Where relevant, identify factors associated with age in Australian society and their impact on clients as individuals and in family and community settings.

2 Analyse impacts of social and cultural factors on clients

2.1 Use available information to identify and analyse social and cultural factors impacting on individual clients, groups or communities.

2.2 Clarify current health and wellbeing and associated needs for individual clients, groups or communities.

2.3 Make informed decisions in relation to specific work to be undertaken and/or services to be provided to client(s).

3

Monitor impact of social and cultural factors on community work and services provided to clients.

3.1 Monitor impact of work undertaken and/or services provided to clients, in line with scope of own work role and organisational policies and procedures.

3.2 Review effectiveness of work undertaken and/or services provided to clients, in relation to identified social and cultural factors impacting on clients, groups or communities.

3.3 If required, revise aspects of work undertaken and/or services provided to better address social and cultural issues and enhance outcomes for clients, groups or communities.

CHCDIV003 – Manage and promote diversity



1 Research diversity in the workplace

1.1 Collect and evaluate quantitative and qualitative workplace diversity data.

1.2 Identify and analyse potential benefits of diversity in relation to the workplace objectives.

1.3 Analyse how current diversity practice matches workplace objectives.

2 Foster diversity 2.1 Provide a role model for others through individual behaviour that demonstrates respect for diversity.

2.2 Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and clients.

2.3 Develop work practices and undertake planning in a manner that shows respect for workplace diversity.

2.4 Identify and adapt professional development opportunities to address the needs of a diverse workforce.

2.5 Generate a supportive workplace by valuing and promoting the benefits of a diverse workforce to those working in the workplace according to relevant policy.

2.6 Identify and use diversity factors associated with clients and colleagues to address diversity objectives of the workplace.

2.7 Value and encourage collaboration and the experience of working with diverse clients and colleagues.

3

Adapt communication strategies

3.1 Use communication strategies to meet the diverse needs of individuals within the workplace.

3.2 Implement tailored communication strategies for targeted individual and group needs.

3.3 Identify and/or develop and use resources that facilitate effective communication in the workplace.

3.4 Reflect on use of communication strategies with regard to workplace diversity and identify potential improvements.

4 Contribute to workplace diversity policies and procedures

4.1 Develop and document diversity strategies in consultation with stakeholders including people from key target groups.

4.2 Advocate for diversity strategies to be implemented in accordance with workplace policies and procedures.

4.3 Develop measures for evaluating the outcomes of workplace strategies, policies and procedures for diversity.

4.4 Report on workplace diversity strategies within appropriate context.

CHCFAM003 – Support people to improve relationships



1 Engage with people to determine interpersonal relationship needs

1.1 Source and review available information to inform communication. 1.2 Identify the needs of people involved in the relationship and

determine appropriate support and response options. 1.3 Work collaboratively with people and assist them to identify

positive elements of their interpersonal relationships and relationship systems.

1.4 Assist people to identify their potential barriers to positive interpersonal relationships and relationship systems and understand key issues for change.

1.5 Work with people to help them build a positive picture of the future.

1.6 Document family relationship goals, plans and actions according to scope of service provision.

2 Support relationship building

2.1 Model positive interactions ad use of interpersonal skills with others.

2.2 Assist client to recognise the impact of both negative and positive emotions on relationships.

2.3 Assist clients to identify strengths and resource, both their own and those required from others.

2.4 Provide feedback and positive affirmations to people in relationship building.

2.5 Proactively identify client service needs and facilitate access according to organisation policy.

3

Make referrals 3.1 Identify situations where client needs fall outside of scope of own work role and organisation service delivery.

3.2 Make referrals that address client needs in accordance with organisation policy, procedures and requirements.

3.3 Identify and communicate community resource options for relationship development.

CHCLEG003 – Manage legal and ethical compliance



1 Research information required for legal compliance

1.1 Identify sources of information about compliance requirements.

1.2 Evaluate own area of work and determine scope of compliance requirements.

1.3 Access and interpret information relevant to area of work.

1.4 Identify risks, penalties and consequences of non-compliance.

1.5 Assess and act on need for specialist legal advice.

2 Determine ethical responsibilities

2.1 Identify the ethical framework that applies to the work context. 2.2 Incorporate scope of practice considerations as part of ethical

practice. 2.3 Evaluate responsibilities to workers, clients and the broader

community. 2.4 Model ethical behaviour in own work.

3

Develop and communicate policies and procedures

3.1 Clearly articulate and document policies and procedures to support legal and ethical practice in readily accessible formats.

3.2 Integrate documentation and record keeping requirements into policies and procedures.

3.3 Ensure systems protect client information. 3.4 Nominate the roles and responsibilities of different people in

meeting requirements where multiple people are involved. 3.5 Distribute policies, procedures and legal information to colleagues

and peers in a timely fashion.

4 Monitor compliance

4.1 Evaluate work practices for non-compliance on an ongoing basis and implement modifications.

4.2 Maintain and update required accreditations or certifications. 4.3 Refer issues or breaches of ethical or legal practice to relevant

people.

5 Maintain knowledge of compliance requirements

5.1 Identify and use opportunities to maintain knowledge of current and emerging legal requirements and ethical issues.

5.2 Share updated knowledge and information with peers and colleagues.

5.3 Pro-actively engage in process of review and improvement.

CHCMGT005 – Facilitate workplace debriefing and support processes



1 Monitor welfare of colleagues

1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures.

1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues.

1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing.

1.4 Regularly use self-assessment and reflective behaviour strategies to monitor performance.

1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate.

1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas.

2 Conduct structured debriefings following an incident

2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures.

2.2 Schedule debriefing as soon as possible following the incident. 2.3 Conduct debriefing in a safe environment and in a manner that

facilitates open discussion. 2.4 Use appropriate debriefing techniques to encourage further

exploration of emotions and experiences to assist in reflection on issues.

2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns.

2.6 Identify indicators of risk to self or others and respond according to the degree and nature of the risk.

2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures.

2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines.

CHCMHS001 – Work with people and mental health issues



1 Establish respectful relationships with people with mental health issues

1.1 Communicate in a way that develops and maintains respect, hope, trust and self-direction.

1.2 Work in a way that reflects and prioritises the person’s right to self-define and direct their own recovery.

1.3 Recognise and respect the person’s social, cultural and spiritual differences.

1.4 Support the person to understand and exercise their rights. 1.5 Maintain confidentiality and privacy of the person within

organisation policy and protocols.

2 Determine the needs of people with mental health issues

2.1 Gather and interpret information about the person’s needs from the person and other agreed sources.

2.2 Identify and discuss with the person services and strategies that support empowerment and recovery.

2.3 Support the person to express their own identify and preferences and avoid imposing own values and attitudes.

2.4 Identify duty of care and dignity of risk considerations in collaboration with the person.

3

Work with people with mental health issues to meet aspirations and needs

3.1 Provide support that facilitates progress towards the person’s goals in collaboration with the person and their care network.

3.2 Work in ways that uphold the person’s rights. 3.3 Adapt service delivery within organisation policies and procedures

to meet the person’s specific needs and requirements. 3.4 Document interactions and services according to organisation

policy and procedures. 3.5 Respond promptly and supportively to people experiencing

distress or crisis. 3.6 Work within the limits of own knowledge, abilities and work role

and make referrals to other services as indicated by the person’s needs.

CHCPRP003 – Reflect on and improve own professional practice



1 Reflect on own practice

1.1 Undertake self-evaluation in conjunction with supervisors and/or peers.

1.2 Reflect on and recognise the effect of values, beliefs and behaviour in practice.

1.3 Share two-way, open and evaluative feedback with co-workers or peers.

1.4 Actively seek and reflect on feedback from clients, organisations or other relevant sources.

2 Enhance own practice

2.1 Determine improvements needed based on own evaluation and feedback from others.

2.2 Identify potential support networks both internal and external to the organisation.

2.3 Seek specialist advice or further training where need is identified. 2.4 Recognise requirements for self-care and identify requirements for

additional support. 2.5 Devise, document and implement a self-development plan that

sets realistic goals and targets.

3

Facilitate ongoing professional development

3.1 Access and review information on current and emerging industry developments and use these to improve practice.

3.2 Assess and confirm own practice against ethical and legal requirements and opportunities.

3.3 Identify and engage with opportunities to extend and expand own expertise.

3.4 Regularly participate in review processes as a commitment to upgrading skills and knowledge.

CHCPRT001 – Identify and respond to children and young people at

risk



1 Implement work practices which support the protection of children and young people

1.1 Identify children and young people at risk of abuse or neglect by observing signs and symptoms, asking open and non-leading questions, being aware of protective issues and using child protection procedures where appropriate.

1.2 Respond to disclosure, information or signs and symptoms in accordance with state legislative responsibilities and the service policies and procedures.

1.3 Routinely employ child-focused work practices to uphold the rights of the child and encourage them to participate in age-appropriate decision making.

1.4 Employ communication and information gathering techniques with children and young people in accordance with current recognised good practice.

1.5 Ensure decisions and actions taken are within own level of responsibility, work role, state legislation and service policies and procedures.

2 Report indications of possible risk of harm

2.1 Accurately record relevant specific and general circumstances surrounding risk of harm in accordance with state legislation, service policies, procedures and ethics.

2.2 Promptly record and report risk-of-harm indicators, including the circumstances surrounding the risk of harm according to service policies and procedures.

2.3 Ensure writing in reports in non-judgemental. 2.4 Work collaboratively with relevant agencies to ensure maximum

effectiveness of report.

3

Apply ethical and nurturing practices in work with children and young people

3.1 Protect the rights of children and young people in the provision of services.

3.2 Identify and seek supervision support for issues of ethical concern in practice with children and young people.

3.3 Employ ethical and nurturing practices and observe professional boundaries when working with children and young people.

3.4 Recognise and report indicators for potential ethical concerns when working with children and young people.

HLTWHS004 – Manage work health and safety



1 Establish work health and safety practices

1.1 Assess and interpret legislation, regulations, code of conduct and workplace policies and procedures for WHS.

1.2 Develop procedures for ongoing hazard identification, and assessment and control of associated risks.

1.3 Ensure risk controls and hazard-specific procedures are consistent with the hierarchy of control and are monitored to support compliance with legislative and regulatory requirements.

1.4 Identify requirements for expert WHS advice, and request this advice as required.

2 Facilitate consultation, cooperation and communication

2.1 Develop and provide consultative WHS activities to provide advice in relation to work health and safety issues.

2.2 Monitor processes for ensuring that workers have an opportunity to contribute feedback on health and safety issues.

2.3 Document outcomes on consultation and communicate to workers.

2.4 Develop and implement processes to ensure that responsibilities and duties are documented and accountability processes are in place.

2.5 Implement and monitor training programs to ensure identified WHS training requirements are addressed, including induction processes.

3

Monitor compliance with risk control processes

3.1 Develop WHS record-keeping policies and procedures and provide information to workers.

3.2 Monitor hazard, incident and injury reporting processes to meet legislative requirements and to inform future prevention strategies.

3.3 Evaluate WHS record-keeping policies and procedures for compliance with legislative requirements.

4 Evaluate and maintain WHS

4.1 Determine WHS priorities in consultation with work group. 4.2 Develop a WHS action plan taking account of priorities and training

needs. 4.3 Identify potential barriers to improvement. 4.4 Establish processes to monitor achievement against the plan and

update plans as required.

LEDWLD501 – Understand and develop a worldview



1 Identify various

worldviews of an

organisation

1.1 Categories of worldview of the organisation are identified. 1.2 Central elements of the worldview of the organisation are

described.

1.3 The inter-relationship between the various dimensions of

worldview is recognised.

2 Develop the tools

for evaluating

contemporary

worldviews

2.1 Tools are employed for evaluating dimensions of worldview.

2.2 Basic differences in alternate worldviews are explained.

2.3 Appropriate sources are utilised to inform the categories of

worldview.

2.4 The implications of worldview for leading organisations are

analysed.

3

Participate in

perspective-

taking

3.1 Communication techniques are used to describe how the world

looks from someone else’s point of view.

3.2 The ability to empathise is demonstrated.

3.3 Appropriate behaviour in response to understanding of others’

worldview is exhibited.

MINACE501 – Participate in community engagement



1 Identify different ways to engage with the community

1.1 Document the difference between community engagement models

1.2 Examine the organisation’s community engagement

1.3 Describe the organisation’s philosophy of community engagement

1.4 Relate a model to personal practice

2 Plan to engage with the community

2.1 Identify existing organizational partnerships within your

community

2.2 Explore new community partnerships

2.3 List the strengths and opportunities within your community

2.4 Describe common values for community engagement

3

Participate in community engagement

3.1 Present a community engagement plan to relevant stakeholders

3.2 Demonstrate respect while participate in community engagement

3.3 Work within organisation’s policies and procedures

4 Evaluate community engagement

4.1 Evaluate community engagement with initial set outcomes

4.2 Receive feedback from relevant stakeholders

4.3 Identify areas for improvement

chc52015 diploma of community services · chc52015 – diploma of community services chcccs003 –...

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