HUMAN RESOURCE

MANAGEMENT AND

STORE ORGANIZATIONChapter 8

INTRODUCTION

• Concept of supervision of employees

• Exploration of the management functions

• Labor-management legal environment

• Challenges and changes in organization as retailers

prepare for 21st century

RETAIL SUPERVISION

• Management skills

• Leadership skills

• Human skills

• Technical skills

• Conceptual skills

BASIC MANAGEMENT CONCEPTS

• Division of Labor

• Authority

• Unity of Command

• Span of Control

FUNCTIONS OF THE RETAIL

SUPERVISOR• Staffing

• Determining staff needs

• Compensation and benefits

• Recruiting employees

• Equal opportunity

• Employee diversity

• Selection of employees

• Directing

• Training

• Motivation Employees

• The human need approach

• The authority approach

• The financial approach

• Communication

• Forms of communication

• Barriers of communication

• Controlling

• Employee scheduling

• Evaluation of Employees

THE LABOR-MANAGEMENT LEGAL

ENVIROMENT• Job Discrimination

• Civil Rights of Act

• Equal Pay Act

• Age Discrimination in Employment

• Rehabilitation Act Amendments

• Equal Employment Opportunity Act

• Management-Labor Relations

• Labor-management Relations Act

• Occupational Safety and Health Act

• Wages and Hours

• Fair Labor Standards Act

• Social Security Act

• Family Maternity Leave Act

RETAILING ORGANIZATION

• Levels of Organization

• Parent Corporation

• Subsidiary level

• Product class organization

• Geographic organization

Function/Process organization

• Merchandising

• Promotion

• Operations

• Control

• Leased Departments

• Individual Store Level Organizations

ORGANIZATIONAL CHALLENGES

• Managing Diversity

• Empowerment

• Focus on core competency

• Heightened Cultural Sensitivity

• The Team Construct

• Rishtsizing the Organization