Chapter 8Chapter 8Emotions and MoodsEmotions and Moods

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QuestionsQuestions

1. Do you think Laura is justified in her responses to her 1. Do you think Laura is justified in her responses to her organization's culture? Why or why not?organization's culture? Why or why not?

2. Do you think Laura's strategic use and display of 2. Do you think Laura's strategic use and display of emotions serve protect her?emotions serve protect her?

3. Assuming Laura's description is accurate, how would 3. Assuming Laura's description is accurate, how would you react to the organization's cultureyou react to the organization's culture

4. Research shows that acts of coworkers (37 percent) 4. Research shows that acts of coworkers (37 percent) and management (22 percent) cause more negative and management (22 percent) cause more negative emotions for employees than do acts of customers (7 emotions for employees than do acts of customers (7 percent). What can Laura's company do to change its percent). What can Laura's company do to change its emotional climate?emotional climate?

Do you think Do you think LauraLaura is justified in is justified in herher responsesresponses to her to her organization’sorganization’s cultureculture? Why or why not?? Why or why not?

QUESTION 1QUESTION 1

Question 1Question 1

The answer is The answer is NONO

The The reasonreason why is: why is:

Laura answered directly and truly.Laura answered directly and truly.

Cold workplace, unproductive environment.Cold workplace, unproductive environment.

Kinds of emotions prevalent are anger and Kinds of emotions prevalent are anger and hatredhatred

Question 1Question 1

Reason (again)Reason (again)

“ “Nobody is indispensable” (Her GM’s Nobody is indispensable” (Her GM’s favorite saying) favorite saying)

Affected manners & emotions. Affected manners & emotions.

Demonstrate = lose the job and money.Demonstrate = lose the job and money.

Do you think Laura’s Do you think Laura’s strategic use strategic use and display of emotionsand display of emotions serve to serve to

protectprotect her? her?

QUESTION 2QUESTION 2

Question 2Question 2

Laura’s working environment:Laura’s working environment:

Cold, unproductive with anger and hatredCold, unproductive with anger and hatred

emotion: fearemotion: fear

How does Laura survive?How does Laura survive?

Cater and hide emotions to the sort of Cater and hide emotions to the sort of situation, the specific situationsituation, the specific situation

Rebel -> Annoy by being happy but get Rebel -> Annoy by being happy but get troubles -> don’t caretroubles -> don’t care

Question 2Question 2

in my opinion, Laura’s in my opinion, Laura’s strategic use and strategic use and display of emotionsdisplay of emotions serve to serve to protectprotect her her

It keeps her in job for money.It keeps her in job for money.

It helps her far from troublesIt helps her far from troubles

She is better at telling people off and put She is better at telling people off and put people in place instead of walking awaypeople in place instead of walking away

Question 3Question 3

AssumingAssuming Laura's description is Laura's description is accurateaccurate, how , how would you would you reactreact to the to the organization'sorganization's cultureculture

Question 3Question 3Strategies on handling a difficult situationStrategies on handling a difficult situation

Always have a plan BAlways have a plan B

Never react to verbal abuse or harsh criticism with Never react to verbal abuse or harsh criticism with emotionemotion

Discuss rather than confrontDiscuss rather than confront

Keep your professional face onKeep your professional face on

Evaluate your own performanceEvaluate your own performance

• Gather additional supportGather additional support

Leave work at workLeave work at work

QUESTION 4QUESTION 4

What can What can Laura’s companyLaura’s company do to do to change its emotional climatechange its emotional climate??

QUESTION 4QUESTION 41) The employees should get together1) The employees should get together

make workplacemake workplace

- more comfortable- more comfortable

- more friendly- more friendly

2) Have the party to contact the manager with 2) Have the party to contact the manager with employeesemployees

make him make him

- Less authoritarian- Less authoritarian

- See his employees clearly- See his employees clearly

3) The employees can strike to change an 3) The employees can strike to change an emotional emotional environment or the boss ( if can)environment or the boss ( if can)

GroupGroup

Tran Hong SangTran Hong Sang

Pham Thanh HuyenPham Thanh Huyen

Do Pham Ngoc TuDo Pham Ngoc Tu

Le Thuy TrangLe Thuy Trang

Doan Thanh PhucDoan Thanh Phuc

Le Minh HaiLe Minh Hai

Do Nguyen Tuan KhoiDo Nguyen Tuan Khoi