chapter 7 attribution theory and motivation © 2010 jones and bartlett publishers, llc
TRANSCRIPT
Chapter 7
Attribution Theory and Motivation
© 2010 Jones and Bartlett Publishers, LLC
Learning OutcomesAfter completing this chapter, the student should be
able to understand:
1. The basic premises of attribution theory.
2. The differences between optimistic, pessimistic, and hostile attribution styles.
3. The role of attributions, emotions, and expectations in motivating employees.
4. Techniques managers can use to promote accurate and motivational attributions.
© 2010 Jones and Bartlett Publishers, LLC
What is Attribution Theory?
A causal explanation for an event or behavior.
The basic premises of Attribution Theory is to provide managers with a better understanding of the highly cognitive and psychological mechanisms that influence motivation levels.
© 2010 Jones and Bartlett Publishers, LLC
The Basic Premises of Attribution Theory:
• It is used to provide managers with a better understanding of the highly cognitive and psychological mechanisms that influence motivation levels.
• What is Attribution Theory? – It is a causal explanation for an event or
behavior.
© 2010 Jones and Bartlett Publishers, LLC
Attribution-Emotion-Behavior Process
© 2010 Jones and Bartlett Publishers, LLC
Differences between optimistic, pessimistic, and hostile attribution styles
Optimistic attribution style: The tendency to attribute negative outcomes to external factors coupled with a tendency to attribute positive outcomes to internal factors.
Pessimistic attribution style: The tendency to attribute negative outcomes to internal factors coupled with a tendency to attribute positive outcomes to external factors.
Hostile attribution style: Denotes a tendency toward external attributions for negative outcomes.
© 2010 Jones and Bartlett Publishers, LLC
Summary of Attribution Styles
© 2010 Jones and Bartlett Publishers, LLC
Attributions and Motivational States
–Learned Helplessness
–Aggression
–Empowerment
–Resilience
© 2010 Jones and Bartlett Publishers, LLC
Summary of Attributions Associated with and Motivational States
© 2010 Jones and Bartlett Publishers, LLC
Five Techniques Managers Use to Promote Motivational Attributions
• Screening for Resilience
• Attributional Training
• Immunization
• Increasing Psychological Closeness
• Multiple Raters of Performance
© 2010 Jones and Bartlett Publishers, LLC