chapter 4 organizational behavior

8/10/2019 Chapter 4 Organizational Behavior

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Importance of managing people:

-Change attitude and behavior-Goal achievement

-S stematic effort

-Motivating environment

-Change management

-Improving competitiveness

-Responding to globalization

-Fostering ethical behavior


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1. Managers and effective human relations

Managers and Change management

2. anagers an organizationa cu ture3. Changing nature of the way people are

managed

4. Change in people


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HRM Concept and its Role

It is a process

consisting of fourfunctions; acquisition,

development,

Human focus

Pervasive

Continuous

motivation andmaintenance of human

resources

System

QWL, Productivity and

Readiness for changes


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Strategic Role of HRM It links HRM activities with strategic need

Uses people most wisely

Achieve close match between corporate objectives

.

Assess performance requirement needed to reach he

organizational goals.

As a follower and as a partner


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HUMAN RESOURCE PLANNING -HRP

It is the process of predetermining future human

resource requirements. Forecasts future supply and demand for employees.

,

System oriented

Time horizon

Integral part of corporate planning


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HUMAN RESOURCE PLANNING -Role

Uncertainty reduction

Objective focus

Environmental adaptation

cqu s on o uman resources Utilization of human resources

Development and control of human resources

Improved labor relations Top down/bottom up approach


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HRM FUNCTIONS1. Acquisition: Recruitment, Selection and

Socialization2. Development: Needs assessment, Training and

develo ment

3. Utilization: Motivation, job design, performance

appraisal, compensation mgmt.

4. Maintenance: Labor relations, employee welfare,

grievance handling and discipline


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HRM Skills Communication

Problem solving

Motivating

va ua on Persuading

Analytical skills

Personal judgment skill


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Training and Development Training for non managerial

Apprenticeship training Internship

Job instruction training

Development for managerial

employees

Coaching

Understudy

Job rotation

Simulation Planned work assignment

Internship

Lecture/ seminar

Simulation

Role play

Sensitivity training


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Performance management Setting performance standards

Performance assessment/appraisal

Rewards and punishment system

er ormance ee ac sys em

Training and development

Supporting working environment

Coordinating environment


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Factors affecting work performance

Working condition: lighting, ventilation, machine

status, noise, pollution etc. Mental attitude

Educational background

Experience Skills

Managerial supervision

Benefits, facilities etc.

Motivating environment etc.


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New trends and challenges in HRM Personnel management concept

Oversupply of human resources Human Resource Inventory

Work force diversity

Corruption/political appointement Biased working culture

Nepotism and favouritism

Labour Unions Technology Management

Outsourcing/Recriutment agency

chapter 4 organizational behavior

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