chapter 14copyright 2002 houghton mifflin company - all rights reserved 1 by mona j casady chapter...

Chapter 14 Copyright 2002 Houghton Mifflin Company - All Rights Reserved

1

By Mona J Casady

Chapter Fourteen

Developing Positive Relationships

By Mona J Casady

Chapter Fourteen

Developing Positive Relationships


2

This chapter should help you to:This chapter should help you to:

• Anticipate various backgrounds and experiences among people

• Practice good human relations skills

• Handle difficult circumstances

• Resolve conflict with others

• Show leadership qualities


3

Building healthy relationships requires:

Building healthy relationships requires:

• Awareness of differences among people

without judging them

• Tolerance of people whose values are different from yours without endorsing their actions

• Though unlike you in many ways, most people need affection and appreciation


4

Practice Good Human Relation Skills

Practice Good Human Relation Skills

• Smile• Be pleasant and positive• Nurture friendships• Address people by name• Be genuinely interested in others• Use eye contact• Listen attentively• Empathize with others


5

Practice Good Human Relations Skills (cont’d)Practice Good Human

Relations Skills (cont’d)

• Commend people• Have an open mind• Ignore negative remarks• Show humility• Practice courtesy and good manners• Keep promises• Keep confidences• Admit mistakes


6

To Overcome Challenges and Obstacles

To Overcome Challenges and Obstacles

• Focus on your goals

• Be determined to succeed

• Appreciate getting a college education

• Develop a positive relationship with professors


7

To Overcome Challenges and Obstacles (cont’d)

To Overcome Challenges and Obstacles (cont’d)

• Use campus resources and services

• Practice good human relations skills

• Maintain a positive attitude

• Seek encouragement from your classmates and other friends


8

Resolve Conflict with OthersResolve Conflict with Others

Should you encounter a problem with a professor, classmate, supervisor, co-worker, friend, or family member, keep these points in mind as you speak:

• Begin with praise

• Use the indirect approach

• Discuss your own shortcomings before the other person’s


9

Resolve Conflict with Others (cont’d)

Resolve Conflict with Others (cont’d)

• Ask questions to get the facts

• Let the other person save face

• Help the other person maintain pride and a good reputation

• Offer alternative solutions from which to choose


10

To Be an Effective LeaderTo Be an Effective Leader

• Be friendly to all members regardless of their differences

• Understand people’s needs and what motivates them

• Have confidence in the group’s abilities

• Show competency in helping with a project


11

To Be an Effective Leader (cont’d)To Be an Effective Leader (cont’d)

• Know what and how to delegate

• Demonstrate fairness

• Represent the group well to superiors

• Overcome resistance to change and defeat


12

To Be an Effective Leader (cont’d)To Be an Effective Leader (cont’d)

• Seek the opinions of group members

• Respect and value each contribution

• Give credit to those who accomplish the work

• Praise good work publicly and give criticism privately


13

Sense of PurposeSense of Purpose

“How far you go in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving, and tolerant of the weak and the strong. Because someday in life you will have been all of these.”

George Washington Carver

chapter 14copyright 2002 houghton mifflin company - all rights reserved 1 by mona j casady chapter...

Documents