chapter 1 quiz understanding the changing and …
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CHAPTER 1 QUIZ
UNDERSTANDING THE CHANGING AND CHALLENGING OFFICE
Directions: Download the chapter answer form to record your answers or follow your
instructor’s directions.
True/False
1. Administrative assistants are full team members whose skills are absolutely essential to
the operation of business.
2. Employees who hold line positions do not actually produce the product or service but
do contribute to the company’s overall mission.
3. To recognize the chain of command in any organization, you need to understand how
the authority has been established
4. Knowing about your company allows you to leave the impression with others that you
are knowledgeable and can be a source of reliable information.
5. According to the text, the main function of virtual assistants is they assist large
companies with word processing.
6. The word assistant denotes a higher level of responsibility than the word administrative.
7. A company’s code of ethics is a way to assure the public the company is concerned and
is addressing ethics with its suppliers, customers, and employees.
8. Analytical office support functions require critical and creative thinking and decision-
making skills, such as creating and analyzing reports and planning meetings and special
events.
9. International employment opportunities have increased since the U.S. signed the South
American Free Trade Agreement with Canada and Mexico.
10. An environmental office is one that is concerned with managing resources so these
resources do not negatively affect the environment.
11. Most office planners agree that warm colors are best for tasks requiring high levels of
concentration and suggest using bright yellow and dark brown combinations.
12. An organization chart is a graphical illustration of the formal structure of an
organization.
13. A company’s mission statement is a set of rules governing the behavior of all members
of an organization.
14. A wrist ailment typically caused by incorrect alignment of hand and wrist when using
the computer keyboard is called carpal tunnel syndrome.
15. Line-and-staff organization is the oldest and simplest organizational structure used by
management.
Multiple Choice
16. A generic term that is being used to denote an employee that performs all types of basic
office functions is a/an
a. coordinator.
b. line manager.
c. virtual assistant.
d. assistant.
17. Typical office support functions range from clerical to secretarial or administrative.
Which of the following is not categorized as one of the functions?
a. Routine.
b. Technical.
c. Analytical.
d. Systematic.
18. In a line organization, authority flows in a straight line from
a. top management to supervisory level.
b. parallel from top management to supervisory.
c. from lower level to middle management level.
d. supervisory level to vice president.
19. Bringing together project teams consisting of employees with the talents needed to
work on a specified project is called
a. participatory management.
b. informal management.
c. personnel management.
d. team management.
20. Which of the following is not an advantage of the line organization?
a. Employees have direct accountability to their superiors.
b. There is a clear-cut place for each worker.
c. It is more structured, thus, less flexible.
d. Employees are more likely to have an ease of understanding their job
responsibilities.
CHAPTER QUIZ ANSWER SHEET
True/False
Multiple Choice
Chapter No. 1 Total Points Grade
Name Date
1. T
2. F
3. T
4. T
5. F
6. F
7. T
8. T
9. F
10. T
11. F
12. T
13. F
14. T
15. F
16. D
17. D
18. A
19. A
20. C
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ANSWER SHEET FOR PART TESTS
NAME: KEY PART TEST PART TEST NO. I
DATE: GRADE:
Part A. On the answer blank form Part B. On the answer blank form provided, key an “F” if the statement is provided, key the alphabetic letter false or key a “T” if the statement is true. that corresponds with the correct
answer in the following statements.
1. F
2. F
3. T
4. T
5. T
6. T
7. T
8. T
9. T
10. F
11. F
12. T
13. T
14. F
15. F
16. T
17. F
18 F
19. F
20. T
1. D
2. D
3. B
4. A
5. C
6. D
7. C
8. D
9. D
10. D
11. B
12. C
13. B
14. A
15. B
16. D
17. B
18 C
19. D
20. B
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Part C. Respond to the following discussion questions on a separate page. Include in your responses specific examples.
1. Discuss the advantages and disadvantages of telecommuting and having a virtual office.
Advantages:
Entrepreneur avoids paying insurance for the employee.
Entrepreneur avoids paying payroll tax on the employee each payroll period.
Entrepreneur avoids having to meet OSHA safety and health rules.
Employee is available beyond the nine-to-five schedule.
Employee is hired only when needed.
Employer does not have to provide work space for employee.
Disadvantages:
Contact is limited by equipment.
Employee may not be available when needed.
Employee may be able to work only when needed.
Employee may have to pay money to set up office.
Employee must pay self-employment tax on him- or herself.
2. Discuss how the role of the office professional relates to the company’s mission statement.
By affirming the company’s primary goals, this statement assures the company the office
professional is working toward the same objectives.
3. Define what is meant by self-esteem then list five of the concepts that affect your self-esteem?
Self-esteem is the opinion you have of yourself. The following list identifies some of the
concepts that affect your self-esteem:
The value you place on yourself as a person.
The opinion you believe others have of you.
Your strengths and weaknesses.
Your social status and how you relate to others.
Your independence and your ability to be independent.
4. Identify the four basic technical skills an office professional needs to be successful and explain
what skills are necessary in each of the four areas?
Resources. You must be skillful in locating and managing resources such as identifying,
organizing, planning, and allocating time, money, material, facilities, and human resource
management. All of these skills are a part of an office professional’s responsibilities.
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Information. You must be skillful in acquiring, evaluating, organizing, maintaining,
interpreting, and communicating information. You must also use computers to process
information. All of these skills are a part of an office professional’s responsibilities.
Systems. You must understand how social, organizational, and technological systems work and
operate effectively within them by monitoring and correcting performance and often improving
and designing simple systems such as managing mail systems and setting up and managing
filing systems.
Technology. You must be able to work with a variety of technologies, which involves
collecting procedures, tools, or equipment, including computers and related technologies. You
should understand the intended use of the technology and the proper procedures for its setup
and operation as well as how to maintain and troubleshoot problems.
5. Explain how networking will increase an applicant’s ability to be employed and to advance.
Information is the most powerful asset an office professional can have. If you have information
and are willing to share it, you will be viewed as a valuable person to have on staff. The more
information you give, the more information you usually get back.
6. Describe at least three ways to locate job prospects.
Networks, college career development centers, business news items, direct application, staffing
services, federal government, newspaper advertisements, and prospects in another geographic
area.
7. Explain the disadvantages related to “planning work and then following the plan.”
Although management consultants recommend planning work and following the plan, planning
may present several disadvantages. For example, planning may create rigidity; plans are
difficult to create in a dynamic environment, one in which the environment changes frequently;
plans tend to focus on what works today and not how to deal with the issues of tomorrow.
8. Explain the disadvantages and rewards related to the time management concept of working at
one task at a time.
Jumping from one task to another is confusing. It takes time to review work to figure out where
to begin and recall what has and has not been done, which results in wasted time and energy.
Additional errors may occur that lead to missed details and inaccurate reporting of
information.