Chapter 1Management and Organization

Why Study Management?

The Universality of Management:management is

needed in all organizations

The Reality of WorkOnce you begin your

career, you will either manage or be managed.

Why Are Managers Important?

Managers can handle uncertain, complex, and chaotic times

They’re critical to getting things done

Managers do matter to organizations!

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Who Are Managers and WhereDo They Work?

A manager is someone who coordinates and oversees the work of other people so that organizational goals can be accomplished.

Levels of Management

Classification of Managers

First-line Managers: Manage the work of non-managerial employees

who typically are involved with producing the organization’s products or servicing the organization’s customers.

Have titles like supervisors or even shift managers, department managers in stores, or office managers, In BD the site manager of a construction site

Classification of Managers

Middle managers Manage the work of first-line managers and can

be found between the lowest and top levels of the organization.

Have titles like regional manager, project leader, store manager, or division manager

Classification of Managers

Top managers They are responsible for making organization-

wide decisions and establishing the plans and goals that affect the entire organization.

Typically have titles such as executive vice president, president, managing director, chief operating officer, or chief executive officer.

Functions of Managers:

Planning: Set goals, establish strategies for

achieving those goals, and develop plans to integrate and coordinate activities

Organizing: Arrange and structure work to

accomplish the organization’s goals.

Functions of Managers:

Leading:Motivate subordinates, help resolve work

group conflicts, influence individuals or teams as they work, select the most effective communication channel, or deal in any way with employee behavior issues

Controlling:Monitor and evaluate performance of the

subordinates

Functions of Managers:

Mintzberg’s Managerial RolesThe term managerial roles refers to specific actions or

behaviors expected of and exhibited by a manager.

The interpersonal roles are ones that involve people (subordinates and persons outside the organization) and other duties that are ceremonial and symbolic in nature. The three interpersonal roles include figurehead, leader, and liaison.

The informational roles involve collecting, receiving, and disseminating information. The three informational roles include monitor, disseminator, and spokesperson.

The decisional roles entail making decisions or choices. The four decisional roles include entrepreneur, disturbance handler, resource allocator, and negotiator

Mintzberg’s Managerial Roles

Management Skills

Technical skills are the job-specific knowledge and techniques needed to proficiently perform work tasks. These skills tend to be more important for first-line managers

Human skills, which involve the ability to work well with other people both individually and in a group. These skills are equally important to all levels of management

Conceptual skills are the skills managers use to think and to conceptualize about abstract and complex situations. These skills are most important to top managers

Rewards and Challenges of a Manager