© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 1

1 Teamwork

2 Workplace Team Composition

3 Diversity in the Workplace

4 Effective Workplace Teams

5 Productive Team Communication

3C H A P T E R

Workplace Teams

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 2

Teams Benefit Organizations

●Varied skills and experiences

●Higher productivity

●Less absenteeism

●Better products and services

● Increased profits

●More satisfied employees

●Value in organizational change

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 3

Teams Benefit Employees

● Insights, ideas, help, information, and more from team members

●Cross-training

●Better problem-solving skills

●Opportunity to see the big picture

●Enjoyment and satisfaction

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 4

Types of Workplace Teams

Project teams and task forces Committees Cross-functional teams Supervisor/coworker teams External teams Virtual teams

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 5

Working With Diversity

Seek to understand others. Show respect the way they understand it.

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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 6

Communicating Verbally Across Cultures

Be simple and to the point. Match the other’s communication style. Avoid sensitive topics. Be careful about humor. Slow down a little and speak clearly. Don’t correct people’s English unless asked.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 7

Leading a Team

Helps you develop leadership and management skills

Helps you progress in your job Shows you as a candidate for higher positions

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 8

Leading a Team

Establish expectations and procedures. Define the team’s purpose. Set an example of service. Keep the team on schedule. Plan and organize meetings.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 9

Leading a Team

Report progress to supervisors. Make work assignments. Encourage openness and collaboration. Be trustworthy. Get to know members’ skills and strengths. Be a good listener.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 10

Serving on a Team

Be on time for meetings. Be prepared. Have a folder for the team project. Do the work the team assigns you to the best

of your ability. Contribute to meetings and the team’s work.

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 11

Effective Team Characteristics

A focus on team goals Good leadership Members with the needed skills, experience,

and education Members who take responsibility for the

team’s success or failure

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 12

Effective Team Characteristics

Ability to work with diverse people Capacity to reach agreement Practical, well-defined goals Members who respect and trust each other

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 13

Teamwork Techniques

●Be respectful.

●Be nonjudgmental.

●Take the other’s perspective.

●Be flexible.

●Listen.

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© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 14

Formal Communication

●Through official channels

●May be● Downward (management to employees)● Upward (employees to management)● Horizontal (coworker to coworker, manager to

manager, within a team)

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 15

Informal Communication

●Often called the grapevine

●Natural and normal at work

●Stopping rumors or untrue communication● Keep formal communication lines open● Keep team members informed

© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

C H A P T E R 3SLIDE 16

Interpersonal Teamwork Skills

Listening Collaborating Resolving conflict

● Try to identify the cause.● Listen to all viewpoints.● Identify points of agreement.● Work toward a winning solution for all.