chapter 018 1
TRANSCRIPT
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Chapter 18
Building Teams Through Communication and Partnerships
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Objectives Evaluate differences between a group and a team. Value four key concepts of teams. Demonstrate an effective communication interaction. Identify at least five communication pitfalls. Apply the guidelines for acknowledgement. Compare a setting that uses the “rules of the game”
versus your current clinical setting. Develop an example of a team that functions
synergistically. Discuss the importance of team to patient safety and
quality.
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Definitions
Groups Teams
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Foundations for Creating Teams
Commitment Communication Connectedness
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Communicating Effectively
Stress Stress response model Communication barriers Communication pitfalls Communication guidelines
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Communication Barriers
Distractions Inadequate knowledge Poor planning Differences in perception Emotions and personality
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Communication Pitfalls
Advice giving Making others wrong Defensiveness Judging the other person
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Communication Pitfalls (Cont.)
Patronizing Giving false reassurance Asking “why” questions Blaming others
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Key Concepts of Team
Conflict resolution Singleness of mission Willingness to cooperate Commitment
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Three Key Questions
Am I in or out? Do I have any power or control? Can I use, develop, and be appreciated for
my skills and resources?
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Attributes of Effective and Ineffective Teams
Working environment Discussion Objectives Listening
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Attributes of Effective and Ineffective Teams (Cont.)
Ability to handle conflict Decision making Criticism Leadership Assignments
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Attributes of Effective and Ineffective Teams (Cont.)
Feelings Self-regulation
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Positive Communications
Group agreements Trust
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Qualities of a Team Player
Maxwell (2002) identified 17 characteristics that make a good team player: adaptable, collaborative, committed, communicative, competent, dependable, disciplined, enlarging, enthusiastic, intentional, mission conscious, prepared, relational, self-improving, selfless, solution-oriented, tenacious.
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Synergy
Team members work together to produce extraordinary results that could not have been achieved by one individual. 2 + 2 = 5
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How to Create Synergy
Clear purpose Active listening Compassion Telling the truth Being flexible Committing to resolution
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What Kills Synergy
A self-appointed expert Knows it all and is righteous
Someone who doesn’t speak up Knows a great deal but doesn’t share knowledge
and information A loner
Someone who doesn’t want to be a team player or cooperate with others
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Benefits of Effective Teams
Establishment of goals and objectives Allocation of the work to be performed Manner in which a group works: its
processes, norms, and decision-making and communication patterns
Relationships among the people doing the work
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The Role of Leadership
Truly progressive leaders understand that leadership and followership are not necessarily a set of skills; rather, these are qualities of character, a manifestation of a person’s own being.
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Summary
We all work in teams; we all communicate. We need to be skillful at building teams and strengthening our communication skills.
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