CHANGE MANAGEMENT TOOLKIT

Using the

This Overview Explains…

• Why it is important to manage change.• What the Change

Management Toolkit contains.• What you need to

understand to make most use of it.

Why Change Management?

• Organisational change affects organisations and their stakeholders in different ways at varying degrees.

• Organisational change is dependent on a range of interconnected factors. Addressed skillfully, in the right context, at the right time, with the right people ensures success.

What is Change Management?

• It is doing what is necessary to create an environment, where individuals make successful personal transitions that deliver the desired organisational outcomes.

About This Toolkit

The toolkit components include:• Principles of change.• A guide to change.• Tools and templates.• A communication pack that

gives you an overview of the chapter and relevant tips.

Key Points to UnderstandPersonal impact of change

• The more the severe the change in people’s eyes, the more likely a high proportion of them will be psychologically impacted, not unlike if they suffered a major trauma.

Adapted from: “On Death and Dying’ by Dr Elisabeth Kubler-Ross. Copyright ©1969 by Dr Elisabeth Kubler-Ross

Key Points to Understand How groups of people will transition

Letting Go• Letting go of the old ways. The failure to identify

and get ready for endings and losses is the most significant difficulty for people in transition. Some people will have difficulty letting go.

The Neutral Zone• Going through an in-between time when the old

is gone but the new isn’t fully operational and the old way of doing things is gone but the new way doesn’t feel comfortable yet.

The New Beginning• Coming out of the transition, making a new

beginning. When people develop the new identity, experience the new energy and discover the new sense of purpose that make the change begin to work.

Adapted from: W.M Bridges: Making Transitions: Making the Most of Change, 2009

Key Points to UnderstandCreating the environment for change

• Requires a critical mass of individuals to have a high intention to change and;

• Line managers fully engaged in the change in order to support the intention and convert it into action.

Key Points to UnderstandGetting line management engagement

Understand what we are doing when

Believe what we are doing is important

Want to prioritise

actions over business-as-

usual

Plan the actions and

resource requirements

Lead the required actions

I have a positive

opinion about this

change

Everyone is required to do

this and my colleagues

support that

I have the competence, authority and

availability of data to adopt the new

behaviours

Key Points to UnderstandDriving individual intention to change

Key Points to UnderstandTransformation Framework

Six components, 18 elements:• 70% in place

equals success• 40% in place

equals failure

Toolkit Chapters

The change management toolkit contains an introduction and ten chapters:

1. Understanding how change impacts people2. Understanding the environment needed

for change3. Creating a change management strategy4. Manage change as a project5. Change readiness assessment6. Stakeholder management7. Risk management8. Communications management9. Training10. Monitoring

Toolkit Templates and ToolsHelping you work quickly and effectively

1. Strategy on a Page2. Change Management Strategy3. Product Description (Prince 2)4. Product Scope Statement (PMBoK)5. Organising for Change Checklist6. Stakeholder Map7. Stakeholder Management Strategy8. Stakeholder Management Plan9. Risk Criteria Tables10. Risk Register11. Risk Treatment Plan

12. Risk Management Plan13. Communication Strategy14. Communication Plan15. Training Strategy16. Training Needs Analysis17. Training Plan18. Training Resource Selection Tool19. Training Product Specification20. Training Calendar21. Monitoring Report

The toolkit has over 20 templates and tools:

Problems the Toolkit Helps Solve

• Your adoption rates are really low because not enough people are using your IT system. Using this toolkit we have helped clients gain 80% adoption in six weeks.• Your communications are not being heard by the right

people at the right time.• The process and productivity gains are not being realised

from your change project.• You can’t get enough people to attend your IT system or

change training sessions.• Senior managers do not prioritise and support the change.

How Can I Find Out More?

• Read our article https://www.changefactory.com.au/news/change-management-toolkit-launched/

• Contact us http://www.changefactory.com.au/contact-us/

• Buy the Toolkit https://www.changefactory.com.au/product/change-factory-change-management-toolkit/