“Trends in Change management Adoption Practices”

Guhan Viswanath N.S.Xavier Institute of Management, Bhubaneswar

Agenda:-Change Management DefinitionTypes of ChangeModels in Change Management

•Gamification

Change Management in Business

A Sneak Peek at Future Changes

Change Management in HR

•360* Performance Appraisal

•The Cloud Journey

•Organizational Restructuring

Change Management as a Concept

Definition Change Management is a systematic approach of transitioning individuals, teams, and organizations from the present state to a desired future state, focusing both Business and people’s side of the change.

Types of Changes In an Organization

To grab the new business opportunities

To set right a problematic situation

To emerge as different entity and establish a unique brand

To adapt with the new workforce, technology and changing competitions

Why this Change is Needed?

Change Management models

1. ADKAR Model Simultaneous Change Management in Business and People’s Side

2. Lewin’s Change Management Model

3. Kotter’s 8 Step Change Model

Recruitment Gamification

Latest Trends in Change Management from HR Perspective

Use of GamificationFor Talent Acquisition

at Marriot Hotels

Problems Encountered1. Inability of the Candidates to get accustomed to new selection pattern 2. People who don’t have prior exposure to use the tools3. Cost and Time involved4. Training the HR recruiters to use it as a selection tool

Advantages of the Change1.Better Candidate Selection2.Employer Branding3.More suitable to the newer generation workforce

Performance Appraisal- 360* Feedback

Latest Trends in Change Management from HR Perspective

HCL’s Performance Appraisal underwent a massive change when the CEO brought in the

change to improve the Culture of the Organization.

Problems Encountered1.Managers had resistance to change 2. To Communicate the Change and bring in the acceptance3. How to make it free from biases

Advantages of the Change1.Better Communication and transparency- Improved Culture2.Establishment of the seriousness of the Employees First Customer Second Philosophy3.Improved performance of the workforce

Latest Trends in Change Management from Business Perspective

Moving an Enterprise Application to Cloud

used by 15000+ InfoKnights

Problems Encountered1.Reluctance to host a critical application on cloud. 2.VPC not being available in APAC region 3.Huge number of people using the application.

Advantages of the Change1.Marked improvement in experience for internet users , while accessing the site during peak loads 2.Avoiding capital expenses on provisioning additional infrastructure 3. Re-Assurance for a customer to move their apps to cloud smoothly.

The Cloud Journey

Note:- This involved only business side and hence no major issues people side.•The entire process of setup and redirecting traffic to the cloud instance remained completely transparent to the end users

Latest Trends in Change Management from Business Perspective

Organizational Restructuring

(Downsizing) in TCS.

Problems Encountered1.People’s resistance, as many employees were asked to resign. 2.A dent in the Brand name TCS.3.Legal issues in downsizing.

Advantages of the Change1.Reduce the work force by weeding out the non-performers. 2.Cost cutting, by terminating people in the middle and senior levels.3. Can recruit more fresh hires in the place of senior ones and save on salary.

Organizational Restructuring

Steps Undertaken1.Decision taken by senior management and HR team.2.Brief Information was given to various media houses about the plan. 3.Directly started firing people with a short notice period of 3 months.

Reasons for Failure1.Failure to foresee the downsizing plan and recruited in large numbers2.People were not being made aware for the reason for the change.3.Did not take necessary steps to carry out the downsizing process smoothly.4. Creation of organizational plateauing. 5.Lack of Learning & growth activities from employee side.

A sneak peek into the future

Advantages of the Change1.More diverse and inclusive work culture. 2.Diverse ideas will flow through the company..3. Employer Brand value increase.

Thank You