change management
DESCRIPTION
Presentation of Basics of Change Management: stages of change, levers of change, transition curve and change cycle.TRANSCRIPT
Change Management
Production ManagementProfessor: Julien de Grandbois
Fall SemesterWeek 10th, December 9, 2010
© Daria Chizhova
Presented byDaria Chizhova
Eu
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Un
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Table of Content
1. Introduction2. Definition3. Levers of change
◦ Definition◦ List of levers◦ Explanations
4. 7 phases of transition or Transition Curve
5. 6 stages of change or Change Cycle6. Entertainment7. References
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Introduction (1)
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Introduction (2)
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Introduction (3)
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Let’s define first:
Change management - is… a structured approach to
shifting/transitioning individuals, teams, and organizations from a current state to a desired future state
an organizational process aimed at empowering employees to accept and embrace changes in their current business environment
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Levers of change: definition
Lever – tool, which …can initiate activitiesbring something to the effectyou pull to push something to the
change
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Levers of change: list of levers
Leadership Rewards Strategy/BPR
Integrity/ consistency
Involvement/ engagement
Measurement
Technical and business
Progress
Culture/Communicati
on
Reinforcement
Learning
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Explanation (1) Leader – is the one who organizes the
group of people to achieve a common goal and a person capable of inspiring them to changes
Reward – stimulus for people to change, renovate, move forward, as it is advantage, benefit resulting from some event or action
Strategy and Business Process Re-engineering – they act as a reason for change. If company’s choosing another way or process to produce goods and services everything should be in alignment with this new strategy
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Leadership
Rewards
Strategy/BPR
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Explanation (2) Consistency - by providing
consistency of message and alignment of systems and processes, you allow people to make their contribution
Engagement – people are more likely to work if they feel involved into act of sharing information, commitments of the whole organization
Measurement – is about defining, quantifying and monitoring the processes
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Leadership
Rewards
Strategy/BPR
Integrity/ consistency
Involvement/
engagement
Measurement
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Explanation (3) Technical and Business Progress – examples
of those that levered the changes: Mergers and Acquisitions, Virtual Organizations, Internet(E-commerce), E-business, Digital Convergence (Information Technologies, Telecommunication, Consumer Electronics, and Entertainment), Privatizations
Culture: ◦ Communication within the company – is about sharing the
information about the changes
◦ Culture of society may be both a challenge and lever
Reinforcement – is sustaining change making over the time
To improve is to change; to be perfect is to change often.
Winston Churchill
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LeadershipIntegrity/ consistency
Technical and
Business Progress
Reinforcement
Culture/Communicati
on
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The Transition Curve (1): 7 phases
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The Transition Curve (2)
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The Transition Curve (3)
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Phases of transition (4)
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6 Stages of Change or Change Cycle (1)
Relapse
Maintenance
Action
Preparation
Contemplation
Pre-contemplation
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6 Stages of Change or Change Cycle (2)
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6 Stages of Change or Change Cycle (3)
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Pre-contemplation
• Person does not see any problem in his/her current behavior and has not considered there might be some better alternatives
• Or person have tried to change a number of times without success and he/she has become demoralized by the whole process
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6 Stages of Change or Change Cycle (4)
Person is aware of the benefits of change but is also aware of the costs. This balance between the costs and benefits of changing can keep person stuck in this stage for long periods of time
So he/she is deciding whether stay with his/her existing behaviors and attitudes or should try to change to something new?
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Contemplation
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6 Stages of Change or Change Cycle (5)
Person is taking steps to change He / She has a plan of action, has
checked out what strategies or resources are available, consulting the experts – taking the small steps towards the change
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Preparation
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6 Stages of Change or Change Cycle (6)
Individual modifies his/her behavior, experiences, or environment in order to change
Action requires considerable commitment of resources
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Action
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6 Stages of Change or Change Cycle (7)
The goal of the maintenance stage is to maintain the new status quo
The change has been integrated into the person’s life
People work to prevent relapse and consolidate the gains attained during action
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Maintenance
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6 Stages of Change or Change Cycle (8)
Relapse is returning to the old behavior and abandoning the new changes
This is not inevitable and should not be seen as failure. Often people will Relapse several times before they finally succeed in making a permanent to a new set of behaviors
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Relapse
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References1. www.awlp.org/.../The_Seven_Levers_of
_Change_for_Work-Life_ Effectiveness.pdf
2. http://www.slideshare.net/nusantara99/change-management-51890#
3. http://www.slideshare.net/paraskaushik/change-management-1541378
4. http://www.primeast.com/en/programmes/creating-environment-change-%E2%80%93-5-change-levers.html
5. http://www.walkingthetalk.com/blog/2009/10/top-5-levers-to-change-culture/
6. http://www.tech-faq.com/change-management.html
7. http://www.changecycle.com/changecycle.htm
8. http://localenterprise.wordpress.com/2008/06/25/cycle-of-change-prochaska-and-diclemente-and-enterprise/
9. http://ezinearticles.com/?The-5-Stages-of-the-Cycle-of-Change&id=2227439
10. http://www.addictioninfo.org/articles/11/1/Stages-of-Change-Model/Page1.html
11. http://www.trainathome.biz/resources/Stages%20of%20Change/Stages%20of%20Change.html
12. www.iienet2.org/.../Tools.../Leading%20Change%20People%20Matter.pdf
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