Jen Manning, CPSM

Manager – Supply Operations

October 30, 2019

TELUS’ Supply

Chain Sustainability

journey

Recycling, packaging, businesses are changing all of

those things because that’s what consumers want

– Jerry Greenfield

Co-founder of Ben & Jerry’s Ice Cream

It takes 20 years to build a

reputation and five minutes to

ruin it. If you think about that,

you’ll do things differently.

– Warren Buffett

Chairman and CEO of Berkshire Hathaway

What is Supply Chain Sustainability?

Sustainability

“Sustainable business, or a green business, is an

enterprise that has minimal negative impact on the

global or local environment, community, society, or

economy —a business that strives to meet the triple

bottom line. Often, sustainable businesses have

progressive environmental and human rights policies.”

– Wikipedia 2019,

https://en.wikipedia.org/wiki/Sustainability

Supply Chain Sustainability

“A company’s entire supply chain can make a

significant impact in promoting human rights, fair

labour practices, environmental progress and

anti-corruption policies.” - UN Global Compact,

https://www.unglobalcompact.org/what-is-gc

Recycling & waste stream diversion

Equitable wages

Local community engagement

Conflict minerals

Environmental Disasters

Exploitation of labor

$13.3B

13.1M

annual revenue

customer connections

9.2M

1.8M

1.1M

wireless subscribers

Internet subscribers

TV customers

TELUS: Canada’s fastest-growing national telecommunications company

We’re committed to:

Building a winning culture Giving where we live Putting our customers first

53,600 team members $525M contributed to

charitable organizations*

8.7M hours of volunteer service

in local communities*

*since 2010

Why did TELUS embark on a sustainability journey?

Doing good is a good thing to do: for our customers, our community, our team members and our company.

Drive profitability Increase talent attraction and retention Strengthen investor relations

Sustainability journey milestones

TELUS sustainability is a balanced approach supporting

Internal

Conflict

Minerals

Working

Group

Supplier

Code of

Conduct

2000 2018 2019 & Beyond

GHG Report

DJSI World

Index –

Telcom sector

Participation

in Canada’s

Gender

Equality

Project

Sustainability

program kick-

off

Expanding

Connecting

for Good and

Telus Wise

Programs

Signatory to

UN Global

Compact

Enhanced

supplier

screening

2017

Health Education Community Environment

Sustainability case studies

“Project Boomerang” + “Boomerang 2.0”

Return of customer equipment

Refurbish

Waste Diversion

Boomerang 2.0: predicting where return boxes

aren’t required

Sustainability case studies

Prepackaged all consumer materials in one

recyclable cardboard box

Co-Branding – TELUS and Koodo handheld devices

Reduction in packaging

No Styrofoam and minimal plastic

Our “Pizza Boxes”

Sustainability case studies

Telecommuting: “Workstyles”

Real estate cost reductions

Increased productivity

Greater employee retention

Greenhouse and fossil fuel emissions reduction

Workforce: 53,600

Generations in the Workplace: 5

Women overall: 35.1%

Visible minorities overall: 29.5%

Persons with disability overall: 6.0%

Aboriginal overall: 4.0%

Indirect:

- “Good Karma” from stock market; capital

investment and cash flow

- Reduced socio economic risk and legal

costs

Improved TCO

Value Proposition of a Sustainable Supply Chain

Improving your Total Cost of Ownership (TCO)

Original Total Lifecycle Cost (TCO)

Direct:

- Reduced raw material and labor costs

- Freight/ Transport efficiencies

- Packaging improvements

- Waste stream disposal costs

- Energy efficiencies

- Resell/refurbish returns

Reusable fiber optic cable spool in action

Strategic journey – where to start?

PHASE 3

PHASE 1

PHASE 2

Sources of inspiration:

• Frontline Staff

• Customers

• Other companies’ programs

• U.N. Sustainability Index

Continuous

improvement

Identify

a few low

hanging

fruit / easy

wins

Identify

more

targets and

gain buy-in

Expand

scope

“The best time to plant a

tree was 20 years ago, the

second best time is now”

– Anon.

Questions and comments? Email us at jen.manning@telus.com

Thank you!