ch1_mis

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CHAPTER 1:

1. A digital firm uses electronic business processes to link theorganization to :

Answer: Both (suppliers & customers)

2. An organization coordinates work through a structured hierarchy and

formal - Answer : slandered operating procedures

3. The behavioral approach to information system tends to focus on :

- Answer : Non-technical solutions

4. The use of information technology to design organization that arecompetitive and effective can be classified as a:

Answer: strategic business challenge

5. Which is an activity of electronic business :

Answer: Both (posting an online schedule & publishing online

handbook)

6. The business information value chain transforms raw data in various

stages so that it can eventually provide value to the organization :

TRUE

7. The behavioral approach to information systems emphasizes

mathematically-based , normative models and the formal capability of

systems : FALSE

8. Feedback is output returned to appropriate people or activity in the

organization to evaluate & refine output : TRUE

9. A firms information technology infrastructure & information systems

are closely related : TRUE

10. Information is streams of raw facts representing events

occurring in organizations : FALSE

11. A computer can communicate with virtually any other computer

in the world , if they are both connected in the internet : TRUE

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12. The internet cannot transmit sound : FALSE

13. The internet is a single global network : FALSE

14. Managers do not do any creative work : FALSE

15. The behavioral disciplines that contribute important concepts

and methods to understanding the behavioral issues of information

system include : Economics

16. The disciplines that emphasize the development of the models

for the decision-making & management practices is : Management

Science

17. The internet service that displays information as electronic

pages is the : World wide web

18. designs products or services & creates new knowledge

for the organization : Knowledge Workers

19. are sets of operating instructions that direct and control

computer processing : Software

20. managers are responsible for monitoring the firms

daily activities : Operation

21. Hardware,Software,Communications technology and

are components of the organizations information technology

infrastructure : Storage Technology

22. The process of buying and selling goods electronically through

computerized business : Electronic Commerce

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1. List and describe four reasons why information systems are so important for business

today.

2. Describe five technology and business trends that have enhanced the role ofinformation systems in today’s competitive business environment.

3. Describe the capabilities of a digital firm. Why are digital firms so powerful?

4. What is an information system? Distinguish between a computer, a computer program,

and an information system. What is the difference between data and information?

5. What activities convert raw data to usable information in information systems? What is

their relationship to feedback?

6. What is the purpose of an information system from a business perspective? What role

does it play in the business information value chain?

7. What is information systems literacy? How does it differ from computer literacy?

8. What are the organizational, management, and technology dimensions of information

systems?

9. What are the Internet and the World Wide Web? How have they changed the roles

played by information systems in organizations?

10. Why do some firms obtain greater value from their information systems than others?

What role do complementary assets and organizational and management capital play?

11. Distinguish between a behavioral and a technical approach to information systems in

terms of the questions asked and the answers provided. What major disciplines

contribute to an understanding of information systems?

12. What are the key management challenges involved in building, operating, and

maintaining information systems today?

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CHAPTER 2:

1. Which level of systems is used to monitor an organizations

transactions and elementary activities :Answer: Operational-level

2. What level of systems serves the monitoring controlling and

decision making activities of an organization :

Answer: Management-Level

3. Supply chain management systems are a type of

Answer: Inter-organizational system

4. Systems that pool data from diverse internal and external

sources and make them available in an easy to use format is

called Answer: ESS

5. Data from which type of system typically provides information

for mis Answer : TPS

6. A system that shows alternative retirement benefits depending

on the number of years worked and salary is an example of

Answer : DSS

7. A payroll system is an example of an application in a

Answer: A finance and accounting TPS system

8. There are different kinds of information systems in an

organization because different organizational , interests and

levels exist Answer: TRUE

9. Computer aided design systems are a type of PLM system

Answer: TRUE

10. Information systems in the traditional organization usually

include vendors. Answer : FALSE

11. MIS track the elementary activities and transactions of the

origination for management review. Answer : FALSE

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12. Information systems in transnational business organization

are decentralized. Answer : TRUE

13. Decision support systems help managers with decisions

that cannot always be specified in advanced. Answer : TRUE

14. Organizations can be divided into three levels; strategic,

management, and executive levels . Answer : FALSE

15. The primary users of TPS are middle managers .

Answer: FALSE

16. Business processes always span multiple business

functions . Answer: FALSE

17. Is the function concerned with identifying the

customers for the firms products and services

Answer: MARKETING

18. A system that produced reports comparing last years

building maintenance expenses with this years

Answer: M.I.S

19. Level systems are information systems that support

the long range planning activities of senior management .

Answer : STRATEGIC

20. Systems are based on a data repository that

organizes every piece of information that goes into making a

particular . Answer : PRODUCT LIFE-CYCLE MANAGEMENT

21. A system that helps senior managers plan long-term

profits for the firm would support the function.

Answer : FINANCE AND ACCOUNTING

22. The fragmentation of data in hundreds of separatesystems can be solved through implementing a

Answer : ENTERPRIZE SYSTEM

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23. Enterprise application consist of enterprise systems ,

supply chain systems, Customer relationship system is

Answer: KNOWLEDGE MANAGEMENT

24. are the basic business systems that serve

operational level of the organization .

Answer: TRANSACTION PROCESSING

25. The unique manner in which organizations coordinate and

organize work activates information and knowledge to product a

Answer : BUISNESS PROCESSES

26. Integrates information from sales , service and

marketing to provide a single source of information about

customers .

Answer : CUSTOMER RELATIONSHIP MANAGEMENT

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1. Identify and describe the three levels of the organizational hierarchy. Which types of

information systems serve each level?

2. List and briefly describe the major types of systems in organizations.

3. What are the five types of TPS in business organizations? What functions do they

perform? Give examples of each.

4. What are the characteristics of MIS? How do MIS differ from TPS? From DSS?

5. What are the characteristics of DSS? How do they differ from those of ESS?

6. Describe the relationship between TPS, MIS, DSS, and ESS.

7. List and describe the information systems serving each of the major functional areas of

a business.

8. What is a business process? Give two examples of processes for functional areas of thebusiness and one example of a cross-functional process.

9. Why are organizations trying to integrate their business processes? What are the four

key enterprise applications for organization-wide process integration?

10. What are enterprise systems? How do they change the way an organization works?

11. What are supply chain management systems? How do they benefit businesses?

12. What are customer relationship management systems? How do they benefit businesses?

13. What is the role of knowledge management systems in the enterprise? What

organizational processes are supported by knowledge management applications?

14. What are the challenges posed by the existence of various types of information systems

in the enterprise? How can these challenges be addressed?

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CHAPTER 5:

1. The ethical issues raised by advances in data analysis techniques

are primarily related to . Answer: PRIVACY PROTECTION 2. An example of privacy protection technology is . Answer: P3P

3. The unequal access to computers or internet of certain or

economic groups is described as : Answer: THE DIGITAL DIVIDE

4. Tiny data files deposited on your computer when visit a website

are called . Answer: COOKIES

5. Which of the following is an example of computer abuse.

Answer: SPAMMING6. The risk aversion principle : Take the action that produces the

least harm or least . Answer: COST

7. Setting up a phony organization with a website to collect

confidential information from visitors is called :

Answer: SPOOFING

8. The ethical principle that advocates taking the action that

achieves the higher or greater value is called the .

Answer : UTILITARIAN PRINCIPLE

9. Descartes’ rule of change states that if an action is not right for

everyone , it is not right for anyone to take ,

Answer: FALSE

10. Data on individuals can be easily assembled from many

sources and distributed to many locations

Answer: TRUE

11. Copyright protection can’t prevent another person from

using the underlying ideas behind a piece of software.

Answer: TRUE

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12. By creating more efficient organization systems threaten

to eliminate management and clerical jobs ,

Answer: TRUE

13. Is the study of principles of right and wrong that

can be used by individuals acting as free moral agents to make

choices to guide their behavior

Answer: ETHICS

14. Ethical decisions are based on the concepts of

, Accountability, and liability

Answer: RESPONSIBILITY

15. Refers to the mechanisms for holding people

responsible for their actions

Answer: ACCOUNTABILITY

16. The most common cause of failure of business information

systems is Answer: POOR DATA QUALITY

17. The practice of sending out unsolicited email of electronic

messages is called Answer : SPAMMING

18. A gives owners an exclusive monopoly on the

ideas behind an invention for 20 years .Answer: PATENT

19. A trade secret is any unique process or formula used in a

business provided it is not in the .

Answer : DOMAIN

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1. In what ways are ethical, social, and political issues connected?Give some examples.

2. What are the key technological trends that heighten ethicalconcerns?

3. What are the differences between responsibility, accountability,and liability?

4. What are the five steps in an ethical analysis?

5. Identify and describe six ethical principles.

6. What is a professional code of conduct?

7. What are meant by privacy and fair information practices?

8. How is the Internet challenging the protection of individual

privacy?

9. What role can informed consent, legislation, industry self-

regulation, and technology tools play in protecting individualprivacy of Internet users?

10. What are the three different regimes that protect intellectual

property rights? What challenges to intellectual property rightsdoes the Internet pose?

11. Why is it so difficult to hold software services liable for failure or

injury?

12. What is the most common cause of system quality problems?

13. Name and describe four quality of life impacts of computers and

information systems.

14. What is technostress, and how would you identify it?

15. Name three management actions that could reduce RSI injuries.

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