centre for public service innovation - cpsi · annual performance plan 2016/17 | 7 that guides the...

A N N U A L P E R F O R M A N C E P L A N

Centre for Public Service Innovation

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2 | C E N T R E F O R P U B L I C S E R V I C E I N N O V A T I O N

A N N U A L P E R F O R M A N C E P L A N 2 0 1 6 / 1 7 | 3

MINISTER’S FOREWORD .............................................. 4DEPUTY MINISTER’S STATEMENT ............................... 6EXECUTIVE DIRECTOR’S OVERVIEW ........................... 8OFFICIAL SIGN-OFF ...................................................10List of acronyms ..........................................................11

PART A: STRATEGIC OVERVIEW ................................121. Situational analysis ...........................................131.1. Performance environment ................................131.2. Organisational environment .............................131.2.1. SWOT analysis ..................................................131.2.2. Organisational structure ...................................142. Revisions to legislative and other mandates .....143. Overview of 2016/17 budget and Medium Term

Expenditure Framework (MTEF) estimates .......153.1. Expenditure estimates ......................................153.2. Relating expenditure trends to strategic outcome

oriented goals ..................................................17

PART B: PROGRAMME AND SUB-PROGRAMME PLANS .........................................................................184. Programme 1: Administration ...........................194.1. Strategic objective annual targets for

2016/17 ............................................................194.2. Programme performance indicators and

annual targets for 2016/17 ...............................204.3. Quarterly targets for 2016/17 ...........................224.4. Reconciling performance targets with the

Budget and MTEF: Programme 1: Administration ..................................................25

5. Programme 2: Public Sector Innovation ...........275.1. Strategic objective annual targets for

2016/17 ............................................................275.2. Programme performance indicators and

annual targets for 2016/17 ...............................295.3. Quarterly targets for 2016/17 ...........................325.4. Reconciling performance targets with

the Budget and MTEF: Programme 2 ...............37

PART C: LINKS TO OTHER PLANS..............................396. Links to the long-term infrastructure and

other capital plans ............................................407. Conditional grants ............................................408. Public entities ...................................................409. Public-private partnerships ...............................40

ANNEXURE A .............................................................41i. Technical indicators for Programme 1: Administration Sub programme: Strategic Management .........42ii. Sub programme: Corporate Resource Management ....................................................45iii. Sub programme: Office of the Chief Financial

Officer ..............................................................47iv. Technical indicator for Programme 2: Public

Sector Innovation – Sub programme: Research and Development .............................................55

v. Sub programme: Solution Support and Incubation ........................................................61vi. Sub programme: Enabling

Environment .....................................................77

Table of Contents


The Annual Performance Plan is directly aligned and thus comple-ments the 2015-2019 Strategic Plan in which each institution within the portfolio commits to the key priority of building an efficient, effective and development-oriented public service.

As an important component within this portfolio, the CPSI’s mandate, which is encapsulated in the Public Service Act of 1994 (as amended), supports this fundamental commitment. Accordingly, the CPSI is obligated to also contribute in building an efficient, effective and development oriented public service. This it should do by driving the culture and practice of innovation in the public sector and thus create an enabling environment that supports improved performance and productivity in government institutions.

This cross-cutting, government-wide responsibility not only reaffirms the CPSI’s relevance within the portfolio and the public sector at large. Most critically, it better positions us to provide public institutions across the three spheres of our government with guidance in unearthing and exploiting innovative, more efficient and effective solutions. In addition, this mandate, together with the 2015-19 Strategic Plan, obligates the organisation to provide thought-leadership essentially required in ensuring replication of innovative projects in the public sector.

The role of the CPSI in driving innovation within the public sector becomes more prominent particularly within the context of a transforming public service. As the public service strives to build

its performance capacity, innovation becomes a critical enabler of improved public service delivery and a key building block for a capable state machinery that can achieve Vision 2030 of the National Development Plan (NDP). Achieving the NDP would require a collective commitment from government institutions, guided by the CPSI, to innovate and most importantly replicate projects to ensure sustainable long-term impact in such key areas as education, healthcare and poverty alleviation. For example,

the hospital energy efficiency project is leveraging government’s investment into Green Economy SMMEs, whilst contributing to climate change mitigation efforts and will also help redirect energy savings to health infrastructure improvements.

More importantly, as the pressure mounts to deliver on the recently adopted United Nations Sustainable Development Goals, South Africa will increasingly look up to institutions such as the CPSI for

Minister’s ForewordThis Annual Performance Plan (APP) provides an outline of the work of the Centre

for Public Service Innovation (CPSI) within the Public Service and Administration

portfolio for the 2016/17 financial year of government.

The work of the CPSI has opened our eyes to the

unparalleled significance of innovation in

empowering communities


As the public service strives to build its performance

capacity, innovation becomes

a critical enabler of improved public

service delivery and a key building block for a capable state

machinery that can achieve

Vision 2030

Adv. Ngoako. A. Ramatlhodi, (Dr.) (MP)Minister for Public Service and Administration

effective solutions to expedite our delivery capacity. The CPSI is already collaborating with the UN directly, and with the UNDP in this regard.

The work of the CPSI has opened our eyes to the unparalleled significance of innovation in empowering communities with increased access to quality services.

Through its annual CPSI Public Sector Innovation Awards programme, we are reassured of the untapped capacity for

innovation and innovative thinking in the public service. As a result, this Annual Performance Plan binds the CPSI to a list of critical initiatives and programmes which will ensure its relevance and impact as a driver of innovation to improve service delivery in the public service. Accordingly, we will continue to look up to the CPSI for creating meaningful impact through their Awards programme, the replication of these award-winning initiatives and the sharing of innovative practices through the CPSI Public Sector Innovation Conference and

Ideas that Work: The South African Public Sector Innovation Journal.

Innovation is one of the critical ways that we can leverage upon to ensure that our country rises beyond the many socio-economic challenges that plague our people to deliver value for many in terms of quality services.

I thus endorse this Annual Performance Plan and restate my commitment to supporting the CPSI in its implementation and overseeing their performance.


Deputy Minister’s StatementOur key pursuit for the Centre for Public Service Innovation (CPSI) is to promote within the public sector, the culture of innovation as a key ingredient for enhanced performance and productivity.

In line with Vision 2030, the portfolio for Public Service and Administration is challenged to breathe freshness and vigour into the public service. Our task is to creatively rethink, redesign and reinvent the public service to meet the needs of our connected, sophis-ticated and informed citizens.

As such, the State in its various facets is meant to be overhauled, this includes its structural configuration, how it operates and even more important, its key priorities and outcomes.

The 2015-2019 Strategic Plan on which this 2016/17 Annual Performance Plan for the CPSI is premised, serves as an important blueprint

Working in partnerships that span government,

civil society, business and

academia, the CPSI continues to be a vital role-player,

unearthing a wealth of innovation and creative thinking,

particularly amongst

public servants


that guides the portfolio of Public Service and Administration in its official duty to build an efficient, effective and development-oriented public service. This is a priority to which all members of the portfolio are committed.

This commitment to transform the public service into an effective and efficient state machinery geared to deliver on the devel-opmental agenda of government is a holistic and complex task. Central to this process of transforming the public service is fostering and maintaining the principles of good governance, transpar-ency and accountability. These constitute the key tenets of a sound democratic state that values its citizens and opens itself to their opinions and voices. Citizens ought to play a decisive role in helping govern-ment arrive at key decisions pertaining to its functions, its policy and legislative position, its regulatory and administrative approach, the basket of services it delivers to its citizens and how it does that.

An open government can encourage active citizenship which can potentially lead to new avenues of innovative ideas and solutions. This is where the work of the Centre for Public Service Innovation to unlock, promote and recognise innovation in the public sector becomes highly critical and indispensable.

Working in partnerships that span govern-ment, civil society, business and academia, the CPSI continues to be a vital role-player, unearthing a wealth of innovation and creative thinking, particularly amongst public

Ms Ayanda Dlodlo, MPDeputy Minister for Public Service and Administration

The South African government is fully committed to putting more efforts on

transforming its various governance and administrative processes and systems

servants for replicable innovative projects and solutions to several service delivery challenges. The collaboration between CPSI and various government institutions continues to yield innovative projects and programmes whose positive impact is largely felt by ordinary citizens historically marginalised in many respects in their lives.

The CPSI plays a critical role to help the public sector to appreciate the value of innovation as a key enabler of improved service delivery and governance. South Africa compares favourably with other developing nations.

An important area in the CPSI’s work lies in its participation in various international forums on the continent and overseas. The continued engagement with various structures on issues of innovation at inter-national level affords South Africa a vital opportunity to benchmark on many areas of socio-economic development and governance. In addition, the public sector continues to benefit from the assurance of growth and development from the lessons learnt, profound international expertise and in-depth knowledge gained from various countries in the world, especially those grappling with similar challenges as ours. One of these vital engagements is the Open Government Partnership, of which South Africa together with Brazil, Indonesia, Mexico, Norway, Philippines, United Kingdom and United States is a founder member. The Open Government Partnership is premised on an Open Government Declaration which critically raises a demand by citizens all

over the world for more openness in their governments and greater civic participation in public affairs, as well as more transpar-ency, accountability and effectiveness in their governments. Essentially, the Open Government Partnership is a global multi-lateral initiative that aims to secure concrete commitments from governments to promote transparency, empower citizens, fight corruption, and harness new technologies to strengthen governance.

The South African government is fully committed to putting more efforts on transforming its various governance and administrative processes and systems to uphold the principles of transparency, accountability and clean governance. Open government is thus central as it promotes free citizen-access and use of certain government and privately held data or information.

The many contributions of innovative projects from institutions across our government prompted by the CPSI are an indication of how much government recognises the importance of information as an empowering and liberating tool for our citizens living in this knowledge economy era. They are furthermore indicative of our resolve as government to implement various Information Communication Technology solutions that will ensure a sustained transition to transpar-ency in terms of government information, accountability and clean governance in line with open government.

We profoundly congratulate the CPSI for its immense contribution in driving innovation and stimulating creativity and forward-thinking in the public sector. As we continue relentlessly on our transformative journey to improve the public sector’s performance and productivity, we will continue to look up to the CPSI for practical solutions that will ramp up government’s contribution towards economic and social development in our country.


Executive Director’s Overview This Annual Performance Plan (APP) constitutes the official programme of action for the Centre of Public Service Innovation for the financial year 2016/2017. It contains an outline of strategic targets which the CPSI has to achieve in part to fulfil the 2015-2019 Strategic Plan.

The 2015-2019 Strategic Plan is in turn essentially a blueprint that charts the course of action of the CPSI within the portfolio of Public Service and Administration as a whole. Government’s Outcome 12 defines the key responsibility of the portfolio, namely “contributing towards the building of an efficient, effective and development oriented public service”. Such a public sector is defined in the National Development Plan (NDP) as one that is able to function as a capable state machinery with the capacity to deliver on government’s developmental agenda in line with Vision 2030. While government has embarked on numerous programmes and initiatives to achieve this, the NDP still points to weak intergovernmental relations and unevenness in capacity within government institutions, which adversely impact on the public sector’s capacity to meet its performance targets.

Our strong partnerships with

the United Nations, the African

Union and SADC partners allows for innovative practices to be

shared for learning and replication


These weaknesses clearly signal the urgent need for a change of approach, based on the successes and failures of the past, to adopt new and innovative ways to ensure that our government can successfully turn the tide towards sustainable economic growth and social development.

It is within this context that the work of the CPSI as a driver of innovation in the public sector becomes of unparalleled significance. Using its government-wide scope of influence, the CPSI can and should facilitate an innovation-friendly environment that is a fundamental requirement in building a progressive public sector of the future.

Our mandate to unlock, entrench and nurture innovation in the public sector puts us in very good stead to act as a strategic facility of government with a cross-sectoral influence. We have over the years continued to facilitate the unearthing, development and implementation of innovative ideas thereby improving public sector service delivery. This we achieve by facilitating pilot projects aimed at demonstrating the value of innovative solutions, and through activities that create an enabling environment within the public sector to support and sustain innovation. The CPSI’s cross-sector reach makes it a resource for the whole of government, thus bridging institutional boundaries.

We have at our disposal a wide range of active knowledge sharing platforms and products which we leverage to encourage the sharing of lessons and information on

innovation trends nationally, across Africa and internationally. Our strong partnerships with the United Nations, the African Union and SADC partners allows for innovative practices to be shared for learning and replication. One such robust programme is

the SADC-UNPAN network which provides an ideal opportunity for SADC countries to contribute our own, unique stories to the growing global knowledge repository on public administration and public sector innovation whilst supporting each other to strengthen our institutional capacity to innovate.

Locally, we will strengthen our partnerships with a range of individuals and institutions in government, business and the community in exciting and mutually beneficial ways. Our partnership model allows us to leverage financial and/or intellectual capital in support of government priorities.

One of our key strategic projects is the Annual CPSI Public Sector Innovation Awards

Programme. This strategic programme showcases and celebrates excellence in terms of innovative projects from public officials across the three spheres of government. Importantly, the Awards Programme further encourages the replication of innovative

projects to prevent wastage of resources through unnecessary reinvention of the wheel.

These innovative projects are showcased at the CPSI Public Sector Innovation Conference. Hosted by the Minister for Public Service and Administration, this annual government-wide event serves as a platform for innovators to share best practices and to form cross-sectoral partnerships for replication of solutions to service delivery challenges.

As the CPSI, we acknowledge the unique and important role that we play and the sort of impact that we can make in building an effective, efficient and development oriented public service through innovation.

Ms Thuli RadebeExecutive Director: Centre for Public Service Innovation

Locally, we will strengthen our partnerships with a range of

individuals and institutions in government, business and the

community in exciting and mutually beneficial ways

1 0 | C E N T R E F O R P U B L I C S E R V I C E I N N O V A T I O N

It is hereby certified that this Annual Performance Plan was developed by the management of Centre for Public Service Innovation under the guidance of Adv. Ngoako. A. Ramatlhodi, (Dr.) (MP), Minister for Public Service and Administration:

• Was prepared in line with the current Strategic Plan of Centre for Public Service Innovation; and • Accurately reflects the performance targets which Centre for Public Service Innovation will endeavour to achieve given

the resources made available in the budget for 2016/17 year.

Official Sign-Off

Approved by:

Ms. DN MavikaneOfficial responsible for Planning

Ms. A SnymanChief Financial Officer

Ms TE RadebeAccounting Officer

Ms Ayanda DlodloDeputy Minister for Public Service and Administration

Adv. Ngoako. A. Ramatlhodi, (Dr.) (MP)Minister for Public Service and Administration

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AAPAM African Association of Public Administration and Management

AAPSIA All Africa Public Sector Innovation Awards

AENE Adjusted Estimates of National Expenditure

AFS Annual Financial Statements

CAPAM Commonwealth Association for Public Administration and Management

CEPA Committee of Experts on Public Administration

CPSI Centre of Public Service Innovation

CRM Corporate Resource Management

DPME Department of Performance Monitoring and Evaluation

DPSA Department of Public Service and Administration

ED Executive Director

ENE Estimates of National Expenditure

FOSAD Forum of South African Directors General

MMIC Multi-Media Innovation Centre

MPSA Minister for Public Service and Administration

MTEF Medium Term Expenditure Framework

NDP National Development Plan

NGO Non-Governmental Organisation

NSI National System of Innovation

OECD Organisation for Economic Co-Operation and Development

OGP Open-Government Partnership

Open IX Open Internet Exchange

PFMA Public Finance Management Act

PSA Public Service Act

PSC Public Service Commission

SADC Southern Africa Development Community

SCM Supply-Chain Management

TIH The Innovation Hub

UK United Kingdom

UN United Nations

UNPAN United Nation Public Administration Network

UNPSA United Nations Public Service Awards

List of acronyms


Part A: Strategic Overview


1.1. PERFORMANCE ENVIRONMENT

Our Vision 2030, as stated in the National Development Plan (NDP), articulates the kind of public institutions we envisage being: “institutions that creatively redesigned to meet our (citizens) needs.” As such, the CPSI is adhering the call through its mandate to drive, nurture and entrench innovative practices that aim to improve service delivery across all spheres of government.

The National Development Plan calls for a capable state, thus expecting all concerned to jointly and creatively rethink, redesign and reinvent the public service. It further states that “both national and international institutions need to be overhauled”, because “in most countries, the public sector is linked into out-dated national models that do not allow it to deal with global challenges”. Globally, the focus has turned to United Nation’s Sustainable Development Goals (SDGs) as adopted in September 2015 aimed at ending poverty, fighting inequality and injustice and tackling climate change by 2030, to name just a few. This will require a flexible, creative and highly innovative public sector to achieve these socio-economic and environmental goals in an integrated manner. Furthermore, The African Union (AU) has set out ‘Agenda 2063’, which requires that we learn from the past and exploit all possible opportunities available to ensure socio-economic transformation of the continent by 2063. Again, this demands that the public sector innovates on how it deliver its

STRENGTHS WEAKNESSES

Ease of approach as a Government Component (not a policy enforcer)

Small thus limited capacity

Multi-Media Innovation Centre (MMIC)Not yet embedded in coordinating bodies such as Forum of South African Directors General (FOSAD)

Political support Limited project management capacity

Part of International networks (i.e. UNPAN, etc.)

Statutory compliance similar to that of a department (limits flexibility)

Part of National System of Innovation (NSI)

Over-reliance on private sector funding for piloting and replication

Proven methodologies based on international best practices and local lessons learnt

Limited replication capacity due to funding

Ability to facilitate cooperative governance projects

Knowledge Platforms and products

International recognition

Strong partnerships

OPPORTUNITIES THREATS

Connected to NSI opportunitiesToo many externalities and dependencies on services owners

Political support Duration of pilot projects

Partnerships (Private, Public NGO)Absence of funding mechanism for public sector innovation

Open Government Partnership (OGP) Risk aversion in departments

Further leveraging Awards entries for replication and learning

International Partnerships

1. Situational Analysisservices faster and efficiently and also share successful solutions and models across the continent

1.2. ORGANISATIONAL ENVIRONMENT

In 2015/16, the CPSI went through a transitional phase of receiving and accounting for a Transfer payment from its principal department, the Department of Public Service and Administration

(DPSA). This required that all legislative imperatives such as policies, systems and resources were in place.

1.2.1. SWOT ANALYSIS As part of the CPSI’s strategic planning in preparation for the Transfer payment, a SWOT analysis of the organisational environment was done. The table below indicates a selection of key issues identified.


From the SWOT analysis, a number of key focus areas were identified to shape this Annual Performance Plan. These include:• the establishment of a funding

mechanism for public sector innovation;

• continue to building institutional capacity to strengthen project management capacity and organisational support;

• stronger and more regular interaction with coordinating bodies such as

FOSAD;• increase the focus on replication and

scaling-up of proven innovations; and

• strengthening strategic partnership with regional, continental and international innovative stakeholders.

1.2.2. ORGANISATIONAL STRUCTURE

The CPSI is organised into two programmes, Administration and

Public Sector Innovation. Administration provides Corporate Services support for the Organisation as a whole, whilst Public Sector Innovation consists of three components, these are: Research and Development, Solution Support and Incubation, and Enabling Environment. Going forward, the CPSI will continue to review its organisational establishment to ensure that it is correctly configured and positioned to meet the growing demands.

2. Revisions to legislative and other mandates

There have been no significant changes to the Centre for Public Service Innovations legislative and other mandates.


Audited outcome Adjusted Appropriation

Medium-term expenditure estimate

Rand Thousand 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19ProgrammesAdministrationPublic Sector Innovation

6 675 13 938

7 640 13 931

10 30512 248

14 01214 991

16 493 15 601

17 83116 603

19 07817 353

Total for Programmes 20 613 21 571 22 553 29 003 32 094 34 434 36 431

Direct charge against the National Revenue Fund

- - - - - - -

Total 20 613 21 571 22 553 29 003 32 094 34 434 36 431

Change to 2015 Budget Estimate

Economic classification

Current payments 20 497 20 841 22 125 28 910 32 006 34 344 36 335

Compensation of employees

9 178 10 784 11 588 14 954 17 237 18 564 19 641

Salaries and wages 8 365 9 860 10 353 13 236 15 403 16 608 17 694

Social contributions 813 924 1 235 1 718 1 834 1 956 1 947

Goods and services 11 319 10 057 10 537 13 956 14 769 15 780 16 694

Administrative fees 275 178 87 216 217 238 249

Advertising 498 917 191 261 198 200 206

Minor Assets 44 25 36 211 141 250 235

Audit costs: External - - - 522 573 631 668

Bursaries: Employees 8 - - - - - -

Catering: Departmental activities

1 127 333 85 280 132 144 155

Communication (G&S) 226 291 305 302 323 332 351

Computer services 168 197 678 958 1 195 1 289 1 398

Consultants: Business and advisory services

419 58 210 637 330 345 364

Legal services (G&S) - 222 - 143 124 125 130

Contractors 570 918 1 098 918 759 773 786

Agency and support/outsourced services

15 9 - 175 156 171 191

Entertainment 4 38 29 - - - -

3. Overview of 2016/17 budget and Medium Term Expenditure Framework (MTEF) estimates

3.1. EXPENDITURE ESTIMATES




Rand Thousand 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19Inventory: Food and food supplies 1 - - - - - -

Inventory: Materials and supplies 12 - - - - - -

Consumable supplies 118 192 164 102 218 203 309

Consumables: Stationery, printing and office supplies

389 151 69 218 440 450 465

Operating leases 1 666 1 616 2 366 3 888 4 320 4 614 4 881

Rental and hiring - - 73 - - - -

Property payments 154 303 - 119 189 201 214

Transport provided: Departmental activity - - 1 089 - - - -

Travel and subsistence 4 009 2 887 2 253 2 860 3 090 3 401 3 587

Training and development 57 70 200 205 271 279 275

Operating payments 561 520 258 823 657 685 713

Venues and facilities 998 1 132 1 346 1 118 1 436 1 449 1 517

Transfers and subsidies 3 19 21 24 19 21 23

Departmental agencies and accounts

- - - 24 19 21 23

Departmental agencies (non-business entities)

- - - 24 19 21 23

Foreign governments and international organisations

- - 21 - - - -

Households 3 19 - - - - -

Other transfers to households 3 19 - - - - -

Payments for capital assets 101 702 406 69 69 69 73

Machinery and equipment 101 702 406 69 69 69 73

Other machinery and equipment 101 702 406 69 69 69 73

Payments for financial assets 12 9 1 - - - -

Total economic classification 20 613 21 571 22 553 29 003 32 094 34 434 36 431


The Centre for Public Service Innovation is tasked by the Minister for Public Service and Administration to contribute to the improvement, effectiveness and efficiency of the public service and its service delivery to the public. This is in line with the National Development Plan’s vision of building a capable and developmental state, as well as outcome 12 of government’s 2014-2019 medium term strategic framework (an efficient, effective and development oriented public service).

The CPSI’s primary focus over the medium term will be on promoting public service innovation in government. This will be done in the Public Service Innovation programme, which is expected to account for 48.1 per cent of the CPSI’s total budget over the medium term. Public Service Innovation in Government will

be unearthed through programmes such as the Public Sector Innovation Awards. Through the appropriate research activities the CPSI will seek solutions for identified service delivery challenges. Where existing solutions cannot be found, new solutions will be developed through innovation partnerships. The CPSI will test and pilot at least two such solutions that seek to improve service delivery in the public service, facilitate two training sessions for public sector officials on public sector innovation management, and open up the use of the functional multimedia innovation centre to 300 public sector officials and other innovation partners per year over the medium term.

The CPSI has established its own corporate services separate from the Department of Public Service and Administration from

1 April 2015. The CPSI previously shared corporate services with the department, which created challenges in terms of financial accountability and performance in general. Additional funding of R5.5 million in 2016/17 and R6 million in 2017/18 for the establishment of an internal corporate service unit within the organisation was approved in the previous MTEF cycle. The additional funding resulted in an increase of expenditure on compensation of employees at an average annual rate of 13.3 per cent, from R11.6 million in 2014/15 to R19.6 million in 2018/19. Accordingly, the number of personnel in the CPSI is expected to increase from 22 in 2014/15 to 31 in 2018/19.

3.2. RELATING EXPENDITURE TRENDS TO STRATEGIC OUTCOME ORIENTED GOALS


Part B: Programme and sub-programme plans


This programme provides strategic leadership, overall management of and support to the organisation

4.1. STRATEGIC OBJECTIVE ANNUAL TARGETS FOR 2016/17 Strategic Management

STRATEGIC OBJECTIVE 1.1 EFFECTIVE INTEGRATED PLANNING AND REPORTING

Objective statementConsolidate and monitor the implementation of the performance plans in line with the organisation’s strategic priorities and statutory reporting regulations

Baseline

• Annually submit the Annual Performance Plan for tabling in Parliament • Annually submit the Annual Report tabled in Parliament and submitted to

DPSA, DPME, the Auditor General and the National Treasury and Quarterly reports submitted to MPSA, DPSA, DPME and National Treasury

Corporate Resource Management


Objective statementTo develop and implement Corporate Resource Management policies, procedures, plans or strategies to ensure organisational compliance, effectiveness and efficiency

Baseline Annually develop policies, procedures and strategies

Office of the Chief Financial Officer


Objective statementTo provide effective financial and supply-chain management by monitoring the organisation’s expenditure and ensuring compliance with statutory reporting requirements

Baseline Compliance with staturtory requirements

For each strategic objective a technical indicator description is captured in Annexure A.

4. Programme 1: Administration


SO NO

STRATEGIC OBJECTIVE

PI NO

PERFORMANCE INDICATOR

PT NO

PERFORMANCE TARGET 2016/17

1.1 Consolidate and monitor the implementation of the performance plans in line with the organisation’s strategic priorities and statutory reporting regulations

1.1.1 Compliance with statutory reporting requirements on organisation performance

1.1.1(A)

Quarterly performance reports submitted to MPSA, DPSA, DPME and National Treasury

1.1.1

(B)

Submit the organisation's Performance Plan and Annual Report for tabling in Parliament and submission to DPSA, DPME, the Auditor General and the National Treasury

1.2 To develop and implement Corporate Resource Management policies, procedures, plans or strategies to ensure organisational compliance, effectiveness and efficiency

1.2.1 Number of CRM policies, procedures and strategies identified, developed and implemented

1.2.1 Identify, develop and implement at least two CRM policies, procedures, plans or strategies

1.3 To provide effective financial and supply-chain management by monitoring the organisation's expenditure and ensuring compliance with statutory reporting requirements

1.3.1 Compliance with statutory reporting requirements on financial and supply chain management

1.3.1(A)

Quarterly financial reports submitted to the MPSA, DPSA and the National Treasury

1.3.1(B)

Submit the organisation’s medium term expenditure framework input to the DPSA and the National Treasury

1.3.1(C)

Submit the organisation’s Adjusted Estimates of National Expenditure to the DPSA and the National Treasury

1.3.1(D)

Submit the organisation’s Estimates of National Expenditure to the DPSA and the National Treasury

4.2. PROGRAMME PERFORMANCE INDICATORS AND ANNUAL TARGETS FOR 2016/17


SO NO

STRATEGIC OBJECTIVE

PI NO


PT NO


1.3.1(E)

Submit the Organisation's Financial Statement to the Auditor General, the DPSA and the National Treasury on 31st May

1.3.1(F)

Submit the Organisational Procurement Plan and Consultancy Reduction Plan to the DPSA and the National Treasury

1.3.2 Number of financial or supply chain management policies or procedures identified, developed or reviewed and implemented

1.3.2 Identify, develop and implement at least two Financial or Supply chain management policies or procedures

2 2 | C E N T R E F O R P U B L I C S E R V I C E I N N O V A T I O N4.

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PSA

, D

PME

and

N

atio

nal T

reas

ury

by

31 J

uly

2016

Sub

mit

the

2nd

Q

uart

er r

epo

rt

of

2016

/17

to

MPS

A, D

PSA

, D

PME

and

N

atio

nal T

reas

ury

by

31 O

cto

ber

20

16

Sub

mit

the

3rd

Q

uart

er r

epo

rt

of

2016

/17

to

MPS

A, D

PSA

, D

PME

and

N

atio

nal T

reas

ury

by

31 J

anua

ry

2017

Sub

mit

the

o

rgan

isat

ion'

s Pe

rfo

rman

ce

Plan

and

A

nnua

l Rep

ort

fo

r ta

blin

g in

Pa

rlia

men

t an

d

sub

mis

sio

n to

D

PSA

, DPM

E,

the

Aud

ito

r G

ener

al a

nd t

he

Nat

iona

l Tre

asur

y

Sub

mit

1st

dra

ft

Ann

ual R

epo

rt t

o A

udit

or

Gen

eral

an

d t

he N

atio

nal

Trea

sury

by

31

May

201

6

Sub

mit

the

fir

st d

raft

of

the

Ann

ual

Perf

orm

ance

Pl

an f

or

2017

/18

to t

he M

PSA

by

31 A

ugus

t 20

16

Sub

mit

fina

l A

nnua

l Rep

ort

to

DPS

A a

nd

Nat

iona

l Tre

asur

y an

d M

PSA

fo

r ta

blin

g in

Pa

rlia

men

t b

y 31

Aug

ust

2016

Sub

mit

the

se

cond

dra

ft

of

the

Ann

ual

Perf

orm

ance

p

lan

for

2017

/18

to t

he M

PSA

by

30 N

ove

mb

er

2016

Sub

mit

the

ap

pro

ved

Ann

ual

Perf

orm

ance

Pl

an f

or

2017

/18

to M

PSA

fo

r ta

blin

g in

Pa

rlia

men

t

1.2

To d

evel

op

an

d im

ple

men

t C

orp

ora

te R

eso

urce

M

anag

emen

t p

olic

ies,

pro

ced

ures

, p

lans

or

stra

teg

ies

to e

nsur

e o

rgan

isat

iona

l co

mp

lianc

e,

effe

ctiv

enes

s an

d

effic

ienc

y

Num

ber

of

CR

M p

olic

ies,

p

roce

dur

es

and

str

ateg

ies

iden

tifie

d,

dev

elo

ped

and

im

ple

men

ted

Iden

tify

, dev

elo

p

and

imp

lem

ent

at le

ast

two

CR

M p

olic

ies,

p

roce

dur

es,

pla

ns o

r st

rate

gie

s

Two

CR

M

po

licie

s,

pro

ced

ures

, p

lans

or

stra

teg

ies

iden

tifie

d a

nd

dev

elo

ped

Two

CR

M

po

licie

s,

pro

ced

ures

, p

lans

or

stra

teg

ies

cons

ulte

d

Two

CR

M

po

licie

s,

pro

ced

ures

, p

lans

or

stra

teg

ies

app

rove

d

Two

CR

M

po

licie

s,

pro

ced

ures

, p

lans

or

stra

teg

ies

imp

lem

ente

d

A N N U A L P E R F O R M A N C E P L A N 2 0 1 6 / 1 7 | 2 3N

OST

RA

TEG

IC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

TAR

GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

1.3

To p

rovi

de

effe

ctiv

e fin

anci

al

and

sup

ply

-cha

in

man

agem

ent

by

mo

nito

ring

the

o

rgan

isat

ion'

s ex

pen

dit

ure

and

ens

urin

g

com

plia

nce

wit

h st

atut

ory

re

po

rtin

g

req

uire

men

ts

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

re

qui

rem

ents

o

n fin

anci

al a

nd

sup

ply

cha

in

man

agem

ent

Qua

rter

ly

finan

cial

rep

ort

s su

bm

itte

d t

o t

he

MPS

A, D

PSA

an

d t

he N

atio

nal

Trea

sury

Sub

mit

the

4th

Q

uart

er r

epo

rt

of

2015

/16

to

Nat

iona

l Tre

asur

y an

d t

he M

PSA

by

30 A

pri

l 201

6

Sub

mit

the

1st

Q

uart

er r

epo

rt

of

2016

/17

to

Nat

iona

l Tre

asur

y an

d t

he M

PSA

by

31 J

uly

2016

Sub

mit

the

2nd

Q

uart

er r

epo

rt

of

2016

/17

to

Nat

iona

l Tre

asur

y an

d t

he M

PSA

by

31 O

cto

ber

201

6

Sub

mit

the

3rd

Q

uart

er r

epo

rt

of

2016

/17

to

Nat

iona

l Tre

asur

y an

d t

he M

PSA

by

31 J

anua

ry 2

017

Sub

mit

the

o

rgan

isat

ion'

s m

ediu

m t

erm

ex

pen

dit

ure

fram

ewo

rk in

put

to

the

DPS

A a

nd

the

Nat

iona

l Tr

easu

ry

No

act

ivit

y re

qui

red

Co

ord

inat

e an

d

sub

mit

the

MTE

F in

put

to

DPS

A

and

Nat

iona

l Tr

easu

ry

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

Sub

mit

the

o

rgan

isat

ion'

s A

dju

sted

E

stim

ates

o

f N

atio

nal

Exp

end

itur

e to

th

e D

PSA

and

the

N

atio

nal T

reas

ury

No

act

ivit

y re

qui

red

Sub

mit

the

1st

d

raft

of

the

AE

NE

to D

PSA

and

N

atio

nal T

reas

ury

Sub

mit

the

fina

l in

put

of

the

AE

NE

to

DPS

A

and

Nat

iona

l Tr

easu

ry

No

act

ivit

y re

qui

red

Sub

mit

the

o

rgan

isat

ion'

s E

stim

ates

o

f N

atio

nal

Exp

end

itur

e to

th

e D

PSA

and

the

N

atio

nal T

reas

ury

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

Sub

mit

the

1st

d

raft

of

the

EN

E to

DPS

A a

nd

Nat

iona

l Tre

asur

y

Sub

mit

the

fina

l in

put

of

the

EN

E to

DPS

A a

nd

Nat

iona

l Tre

asur

y

2 4 | C E N T R E F O R P U B L I C S E R V I C E I N N O V A T I O NN

OST

RA

TEG

IC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

TAR

GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

Sub

mit

the

A

nnua

l Fin

anci

al

Stat

emen

ts t

o A

udit

or

Gen

eral

, D

PSA

and

the

N

atio

nal T

reas

ury

on

31 M

ay 2

016

Sub

mit

the

A

nnua

l Fin

anci

al

Stat

emen

t to

A

udit

or

Gen

eral

, D

PSA

and

the

N

atio

nal T

reas

ury

by

31 M

ay 2

016

Sub

mit

the

Fi

rst

Qua

rter

In

teri

m F

inan

cial

St

atem

ents

to

Aud

ito

r G

ener

al,

DPS

A a

nd t

he

Nat

iona

l Tre

asur

y b

y 30

Jul

y 20

16

Sub

mit

the

Se

cond

Qua

rter

In

teri

m F

inan

cial

St

atem

ents

to

Aud

ito

r G

ener

al,

DPS

A a

nd t

he

Nat

iona

l Tre

asur

y b

y 30

Oct

ob

er

2016

Sub

mit

the

Th

ird Q

uart

er

Inte

rim

Fin

anci

al

Stat

emen

ts t

o A

udit

or

Gen

eral

, D

PSA

and

the

N

atio

nal T

reas

ury

by

31 J

anua

ry

2017

No

act

ivit

y re

qui

red

Sub

mit

the

O

rgan

isat

iona

l Pr

ocu

rem

ent

Plan

an

d C

ons

ulta

ncy

Red

ucti

on

Plan

to

the

DPS

A a

nd t

he

Nat

iona

l Tre

asur

y

Sub

mit

to

Nat

iona

l Tre

asur

y th

e ap

pro

ved

o

rgan

isat

iona

l Pr

ocu

rem

ent

Plan

to

the

DPS

A

and

the

Nat

iona

l Tr

easu

ry b

y 30

A

pri

l 201

6

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

Sub

mit

the

O

rgan

isat

iona

l C

ons

ulta

ncy

Red

ucti

on

Plan

to

the

DPS

A a

nd t

he

Nat

iona

l Tre

asur

y b

y 31

Mar

ch

2017

Num

ber

of

finan

cial

or

sup

ply

cha

in

man

agem

ent

po

licie

s o

r p

roce

dur

es

iden

tifie

d,

dev

elo

ped

or

revi

ewed

and

im

ple

men

ted

Iden

tify

, dev

elo

p

and

imp

lem

ent

at le

ast

two

Fina

ncia

l or

Sup

ply

cha

in

man

agem

ent

po

licie

s o

r p

roce

dur

es

Two

Fin

anci

al

or

Sup

ply

cha

in

man

agem

ent

po

licie

s,

pro

ced

ures

, pla

ns

or

stra

teg

ies

iden

tifie

d a

nd

dev

elo

ped

Two

Fin

anci

al

or

Sup

ply

cha

in

man

agem

ent

po

licie

s,

pro

ced

ures

, pla

ns

or

stra

teg

ies

cons

ulte

d

Tw

o F

inan

cial

o

r Su

pp

ly c

hain

m

anag

emen

t p

olic

ies,

p

roce

dur

es, p

lans

o

r st

rate

gie

s ap

pro

ved

Two

Fin

anci

al

or

Sup

ply

cha

in

man

agem

ent

po

licie

s,

pro

ced

ures

, pla

ns

or

stra

teg

ies

imp

lem

ente

d


4.4. RECONCILING PERFORMANCE TARGETS WITH THE BUDGET AND MTEF: PROGRAMME 1 - ADMINISTRATION



Rand Thousand 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19Sub programmesStrategic ManagementCorporate Resource ManagementOffice of the Chief Financial Officer

1 793 4 158

724

1 7664 969

905

2 068 7 345

892

3 704 7 726

2 582

3 946 7 988

4 559

4 257 8 651

4 923

4 597 9 284

5 197

Total 6 675 7 640 10 305 14 012 16 493 17 831 19 078




3 329 3 912 5 330 6 252 8 141 8 760 9 245


Social contributions 294 335 568 805 984 1 010 982



Advertising - - - 21 26 26 27

Minor Assets 19 10 36 179 51 150 160

Audit costs: External - - - 522 573 631 668


20 22 10 97 97 94 105


Computer services 61 71 347 931 918 1 012 1 119


- - - 137 130 135 153

Legal services (G&S) - 222 - 43 124 125 130

Contractors 118 - 53 - - - -

Agency and support/outsourced services

15 9 - 175 156 171 191

Entertainment 1 7 29 - - - -

Inventory: Food and food supplies

1 - - - - - -

Inventory: Materials and supplies

12 - - - - - -



141 55 33 216 260 270 285

Operating leases 1 666 1 616 2 366 3 872 4 320 4 614 4 881

Rental and hiring - - 73 - - - -

Property payments 154 303 - 134 189 201 214

Transport provided: Departmental activity

- - 1 089 - - - -




Rand Thousand 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19Travel and subsistence

481 402 27 651 591 701 806

Training and development

21 25 148 95 125 132 140


Venues and facilities 170 409 14 110 115 120 127

Transfers and subsidies

1 10 21 24 19 21 23

Departmental agencies and accounts

- - - 24 19 21 23

Departmental agencies (non-business entities)

- - - 24 19 21 23

Foreign governments and international organisations

- - 21 - - - -


Other transfers to households

1 10 - - - - -

Payments for capital assets

37 137 406 69 69 69 73

Machinery and equipment

37 137 406 69 69 69 73

Other machinery and equipment

37 137 406 69 69 69 73

Payments for financial assets

- 2 - - - - -

Total 6 675 7 640 10 305 14 012 16 493 17 831 19 078

PERFORMANCE AND EXPENDITURE TRENDS

An additional amount of R11.55 million (R5.5 million in 2016/17 and R6 million in 2017/18) was allocated for the establishment of a corporate services unit for the CPSI. The additional allocation indicated a 10.8%average growth rate for the period 2015/16 to 2018/19. The allocation to the Administration programme amounts to a total of 51.8% over the medium term, which includes an allocation ofR4.3 million in 2016/17 increasing to R4.38 million in 2018/I9 projected per annum for the leasing of office accommodation.


This programme drives service delivery innovation in the Public Sector in line with government priorities.

There are three sub-programmes:

• Research and Development establishes the knowledge base in support of the programme to inform the selection and development of potential innovative models and solutions.

STRATEGIC OBJECTIVE 2.1

IDENTIFICATION AND CONFIRMATION OF CHALLENGES FOR TARGETED SOLUTIONS

Objective statement To investigate service delivery challenges to identify solutions for possible development, adaptation, piloting and/ or replication, in partnership with the relevant stakeholders

Baseline At least three challenges investigated per year


CASE STUDY DEVELOPMENT

Objective statement To develop case studies of selected service delivery innovations, for dissemination through the CPSI's knowledge platforms and products

Baseline At least five service delivery innovation case studies developed and generated for dissemination through platforms and products


PILOT, DEMONSTRATE AND FACILITATE THE REPLICATION OF INNOVATIVE MODELS AND SOLUTIONS

Objective statement To pilot with service owners, demonstrate to public servants, and facilitate the replication, in identified sectors, of innovative models and solutions that improve service delivery

Baseline • At any given time, at least two least pilot projects are running concurrently over the short-term or multi-year period.

• At any given time, the replication of at least two innovations is facilitated, running concurrently over the short-term or multi-year period.

• Annually, at least 300 public sector officials and partners to visit the MMIC

5.1. STRATEGIC OBJECTIVE ANNUAL TARGETS FOR 2016/17

Research and Development

Solution Support and Incubation

5. Programme 2: Public Sector Innovation

• Solution Support and Incubation facilitates the testing, piloting, demonstration, replication and mainstreaming of innovative solutions for the public sector.

• Enabling Environment nurtures and sustains an enabling environment, which entrenches a culture and practice of innovation in the public sector through innovative platforms and products.



INNOVATION KNOWLEDGE PROGRAMMES, PRODUCTS AND PLATFORMS

Objective statement

To promote a culture of innovation in the public sector to enhance service delivery through sustaining and managing knowledge programmes, products and platforms

Baseline • Annually hosting the Public Sector Innovation Conference and Awards Programme• Annually publishing two editions of “Ideas that Work”: The South African Public Sector Innovation

Journal• Facilitate at least two training sessions on public sector innovation management

Enabling Environment


CONTRIBUTION TOWARDS IMPROVED PUBLIC SERVICE AND ADMINISTRATION, INCLUDING AFRICA AND THE INTERNATIONAL ARENA

Objective statement

Participating in regional and international innovation programmes for learning, sharing and profiling of South African innovations to strengthen good governance initiatives

Baseline • Annually, at least 1200 content uploads to the United Nations Public Administration Network (UNPAN) portal to the Southern African Development Community (SADC) region for learning and sharing

• Annually, 1 capacity building and knowledge sharing workshop hosted for member countries• At least 2 country visits annually to SADC members state to promote the use of and contribution to

the UNPAN portal

For each strategic objective a technical indicator description is captured in Annexure A.


SO NO

STRATEGIC OBJECTIVE

PI NO


PT NO


2.1 To investigate service delivery challenges to identify solutions for possible development, adaptation, piloting and/ or replication, in partnership with the relevant stakeholders

2.1.1 Number of specific service delivery challenges investigated to determine root causes and identify possible solutions

2.1.1 At least three service delivery challenges investigated and possible solutions identified

2.1.2 Number of identified service delivery challenges submitted to stakeholders to develop solutions

2.1.2 At least one challenge with no available solution posted on the OpenIX Exchange to initiate a development process

2.2 To develop case studies of selected service delivery innovations, for dissemination through the CPSI's knowledge platforms and products

2.2.1 Number of case studies developed for dissemination through the CPSI's knowledge platforms and products

2.2.1 Develop at least 5 case studies related to service delivery innovations developed for dissemination

2.3 To pilot with service owners, demonstrate to public servants, and facilitate the replication, in identified sectors, of innovative models and solutions that improve service delivery

2.3.1 Number of innovative service delivery solution initiated for piloting with service owners over a short-term period

2.3.1 Complete the pilot initiated in 2015/16 to address service delivery challenges

At least one new pilot initiated to address service delivery challenges

2.3.2 Number of innovative service delivery solution initiated for piloting with service owners over a multi-year period

2.3.2 Continuation of the pilot initiated in 2015/6 to address service delivery challenges

2.3.3 Number of visits to the Multi-Media Innovation Centre by public sector officials and other partners

2.3.3 At least 50 public sector officials and other partners should visit the MMIC

2.3.4 Upgrading of equipment and updating content the Multi-media Innovation Centre

2.3.4 Upgrading of equipment of MMIC and updating content as determined by assessment of 2015/16

5.2. PROGRAMME PERFORMANCE INDICATORS AND ANNUAL TARGETS FOR 2016/17


SO NO

STRATEGIC OBJECTIVE

PI NO


PT NO


2.3.5 Number of innovative projects facilitated for replication

2.3.5 Two CPSI award winning and/or other innovation projects facilitated for replication

2.4 To promote a culture of innovation in the public sector to enhance service delivery through sustaining and managing knowledge programmes, products and platforms

2.4.1 Number of finalist innovation projects or programmes recognised in Annual CPSI Public Sector Awards Ceremony to encourage and promote innovation in the public sector

2.4.1 At least four projects per category identified and recognised in a formal awards ceremony

2.4.2 Knowledge on public service innovations shared and exchanged through the Annual Public Sector Innovation Conference to encourage learning and replication

2.4.2 Host the Annual Public Sector Innovation Conference to share at least five innovative best practices and a panel of experts’ discussion held.

2.4.3 Number of editions of “Ideas that Work” : The South African Public Sector innovation Journal published to encourage learning

2.4.3 Publish Vol 7 Issue 1 and 2 of “Ideas that Work” : The South African Public Sector Innovation Journal with at least 5 case studies and copies disseminate to the public sector, academia and stakeholders

2.4.4 Number of workshops on Leading Innovation in the Public Service to build capacity in the public service held

2.4.4 Two workshops held and attended by public officials

2.5 Participate in regional and international innovation programmes for learning, sharing and profiling of South African innovations to strengthen good governance initiatives

2.5.1 Number of content items on Innovation, Public Administration and Finance, uploaded onto the UNPAN Portal as the SADC Online Regional Centre to contribute to the strengthening of public administration and good governance initiatives

2.5.1 Upload 1200 content items on innovation, public administration and finance onto the UNPAN Portal


SO NO

STRATEGIC OBJECTIVE

PI NO


PT NO


2.5.2 UNPAN SADC regional workshop hosted to maximize SADC's content contribution to the UNPAN Portal

2.5.2 Host a UNPAN SADC regional workshop attended by representatives from SADC countries

2.5.3 Number of country visits conducted to create awareness on UNPAN

2.5.3 Conduct two SADC country visits

2.5.4 Number of South African innovation projects supported to enter into International Awards Programmes

2.5.4 Enter at least eight South African public service innovation projects into International Awards Programmes

2.5.5 Number of regional and international innovation programmes participated in for learning, sharing and profiling of South African innovations to strengthen good governance initiative

2.5.5 Participate in at least two regional and international programmes


NO

STR

ATE

GIC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

TAR

GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

2.1

To in

vest

igat

e se

rvic

e d

eliv

ery

chal

leng

es t

o id

enti

fy s

olu

tio

ns

for

po

ssib

le

dev

elo

pm

ent,

ad

apta

tio

n,

pilo

ting

and

/ o

r re

plic

atio

n,

in p

artn

ersh

ip

wit

h th

e re

leva

nt

stak

eho

lder

s

Num

ber

of

spec

ific

serv

ice

del

iver

y ch

alle

nges

in

vest

igat

ed

to d

eter

min

e ro

ot

caus

es a

nd

iden

tify

po

ssib

le

solu

tio

ns

At

leas

t th

ree

serv

ice

del

iver

y ch

alle

nges

in

vest

igat

ed a

nd

po

ssib

le s

olu

tio

ns

iden

tifie

d

One

ser

vice

d

eliv

ery

chal

leng

e In

vest

igat

ed

and

po

tent

ial

solu

tio

ns

iden

tifie

d

One

ser

vice

d

eliv

ery

chal

leng

e In

vest

igat

ed

and

po

tent

ial

solu

tio

ns

iden

tifie

d

One

ser

vice

d

eliv

ery

chal

leng

e In

vest

igat

ed

and

po

tent

ial

solu

tio

ns

iden

tifie

d

No

act

ivit

y re

qui

red

Num

ber

of

iden

tifie

d

serv

ice

del

iver

y ch

alle

nges

su

bm

itte

d t

o st

akeh

old

ers

to

dev

elo

p s

olu

tio

ns

At

leas

t o

ne

chal

leng

e w

ith

no a

vaila

ble

so

luti

on

po

sted

o

n th

e O

pen

IX

Exc

hang

e to

init

iate

a

dev

elo

pm

ent

pro

cess

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

One

ser

vice

d

eliv

ery

chal

leng

e w

ith

no

avai

lab

le s

olu

tio

n

iden

tifie

d a

nd

po

sted

on

the

Op

en IX

No

act

ivit

y re

qui

red

2.2

To d

evel

op

ca

se s

tud

ies

of

sele

cted

se

rvic

e d

eliv

ery

inno

vati

ons

, fo

r d

isse

min

atio

n th

roug

h th

e C

PSI's

kno

wle

dg

e p

latf

orm

s an

d

pro

duc

ts

Num

ber

of

case

stu

die

s d

evel

op

ed f

or

dis

sem

inat

ion

thro

ugh

the

CPS

I's k

now

led

ge

pla

tfo

rms

and

p

rod

ucts

At

leas

t 5

case

st

udie

s re

late

d t

o se

rvic

e d

eliv

ery

inno

vati

ons

d

evel

op

ed f

or

dis

sem

inat

ion

2 C

ase

stud

ies

rela

ted

to

serv

ice

del

iver

y in

nova

tio

ns

dev

elo

ped

2 C

ase

stud

ies

rela

ted

to

serv

ice

del

iver

y in

nova

tio

ns

final

ised

and

ap

pro

ved

3 C

ase

stud

ies

rela

ted

to

serv

ice

del

iver

y in

nova

tio

ns

dev

elo

ped

3 C

ase

stud

ies

rela

ted

to

serv

ice

del

iver

y in

nova

tio

ns

final

ised

and

ap

pro

ved

5.3.

QU

ART

ER

LY T

AR

GE

TS F

OR

201

6/17


OST

RA

TEG

IC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

TAR

GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

2.3

To p

ilot

wit

h se

rvic

e o

wne

rs,

dem

ons

trat

e to

p

ublic

ser

vant

s,

and

fac

ilita

te t

he

rep

licat

ion,

in

iden

tifie

d s

ecto

rs,

of

inno

vati

ve

mo

del

s an

d

solu

tio

ns t

hat

imp

rove

ser

vice

d

eliv

ery

Num

ber

of

inno

vati

ve

serv

ice

del

iver

y so

luti

on

init

iate

d

for

pilo

ting

wit

h se

rvic

e o

wne

rs

ove

r a

sho

rt-t

erm

p

erio

d

Co

mp

lete

the

p

ilot

init

iate

d

in 2

015/

16

to a

dd

ress

se

rvic

e d

eliv

ery

chal

leng

es

At

leas

t o

ne n

ew

pilo

t in

itia

ted

to

ad

dre

ss

serv

ice

del

iver

y ch

alle

nges

Rep

ort

fo

r 20

15/1

6 p

ilot

pro

ject

sub

mit

ted

Stak

eho

lder

en

gag

emen

t,

risk

ana

lysi

s, a

nd

pro

ject

pla

nnin

g

No

act

ivit

y re

qui

red

Stak

eho

lder

en

gag

emen

t,

risk

ana

lysi

s, a

nd

pro

ject

pla

nnin

g

No

act

ivit

y re

qui

red

Pilo

t in

itia

tio

n o

f an

inno

vati

ve

serv

ice

del

iver

y so

luti

on

No

act

ivit

y re

qui

red

Co

ntin

uati

on

of

the

pilo

t in

itia

tio

n o

f th

e in

nova

tive

ser

vice

d

eliv

ery

solu

tio

n st

arte

d in

the

3rd

Q

uart

er

Num

ber

of

inno

vati

ve

serv

ice

del

iver

y so

luti

on

init

iate

d

for

pilo

ting

wit

h se

rvic

e o

wne

rs

ove

r a

mul

ti-y

ear

per

iod

Co

ntin

uati

on

of

the

pilo

t in

itia

ted

in

201

5/16

to

ad

dre

ss

serv

ice

del

iver

y ch

alle

nges

Stak

eho

lder

en

gag

emen

t,

risk

ana

lysi

s,

and

dra

ftin

g t

he

pro

ject

pla

nnin

g

Stak

eho

lder

en

gag

emen

t,

risk

ana

lysi

s, a

nd

dra

ftin

g o

f th

e p

roje

ct p

lann

ing

Furt

her

refin

emen

t o

f th

e p

rop

ose

d

solu

tio

n an

d

app

rova

l of

the

pro

ject

pla

n

Init

iati

on

of

the

pilo

t

Num

ber

of

visi

ts

to t

he M

ulti

-M

edia

Inno

vati

on

Cen

tre

by

pub

lic

sect

or

offi

cial

s an

d o

ther

p

artn

ers

At

leas

t 50

p

ublic

sec

tor

offi

cial

s an

d o

ther

p

artn

ers

sho

uld

vi

sit

the

MM

IC

50 p

ublic

sec

tor

offi

cial

s an

d o

ther

p

artn

ers

visi

ted

th

e M

MIC

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

Up

gra

din

g o

f eq

uip

men

t an

d

upd

atin

g c

ont

ent

the

Mul

ti-M

edia

In

nova

tio

n C

entr

e

Up

gra

din

g o

f eq

uip

men

t o

f M

MIC

and

up

dat

ing

co

nten

t as

det

erm

ined

b

y as

sess

men

t o

f 20

15/1

6

Pro

cure

men

t p

roce

ss in

itia

ted

in

line

wit

h as

sess

men

t

Eq

uip

men

t p

rocu

red

and

in

stal

lati

on

init

iate

d

Co

nten

t up

dat

ed

in li

ne w

ith

the

asse

ssm

ent

Eq

uip

men

t o

f M

MIC

up

gra

ded

an

d c

ont

ent

upd

ated


OST

RA

TEG

IC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

TAR

GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

Num

ber

of

inno

vati

ve

pro

ject

s fa

cilit

ated

fo

r re

plic

atio

n

Two

CPS

I aw

ard

w

inni

ng a

nd/o

r o

ther

inno

vati

on

pro

ject

s fa

cilit

ated

fo

r re

plic

atio

n

Two

Pro

ject

s id

enti

fied

, as

sess

men

t an

d

risk

ana

lysi

s fo

r re

plic

abili

ty

do

ne t

hro

ugh

an

inte

rnal

rev

iew

p

roce

ss

Ris

k/th

reat

an

alys

is a

nd

stak

eho

lder

en

gag

emen

t

Res

our

ce

mo

bili

sati

on

Pro

ject

init

iati

on

faci

litat

ed

2.4

To p

rom

ote

a

cult

ure

of

inno

vati

on

in t

he

pub

lic s

ecto

r to

en

hanc

e se

rvic

e d

eliv

ery

thro

ugh

sust

aini

ng

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, p

rod

ucts

and

p

latf

orm

s

Num

ber

of

final

ist

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

re

cog

nise

d in

th

e A

nnua

l CPS

I Pu

blic

Sec

tor

Aw

ard

s ce

rem

ony

to

enc

our

age

and

pro

mo

te

inno

vati

on

in t

he

pub

lic s

ecto

r

At

leas

t fo

ur

pro

ject

s p

er

cate

go

ry

iden

tifie

d a

nd

reco

gni

sed

in a

fo

rmal

aw

ard

s ce

rem

ony

Cal

l fo

r E

ntri

es

Cer

emo

ny h

eld

to

laun

ch t

he

2016

Pub

lic

Sect

or

Inno

vati

on

Aw

ard

s Pr

og

ram

me

Pro

mo

tio

n,

mar

keti

ng a

nd

solic

itin

g o

f en

trie

s

Iden

tifie

d

Pro

ject

s ad

jud

icat

ed a

nd

Fina

list

wo

rksh

op

co

nduc

ted

The

2016

Pub

lic

Sect

or

Inno

vati

on

Aw

ard

s C

erem

ony

ho

sted

No

act

ivit

y re

qui

red

Kno

wle

dg

e o

n p

ublic

ser

vice

in

nova

tio

ns

shar

ed a

nd

exch

ang

ed

thro

ugh

the

Ann

ual P

ublic

Se

cto

r In

nova

tio

n C

onf

eren

ce

to e

nco

urag

e le

arni

ng a

nd

rep

licat

ion

Ho

st t

he A

nnua

l Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

to

shar

e at

leas

t fiv

e in

nova

tive

cas

e st

udie

s an

d a

p

anel

of

exp

erts

’ d

iscu

ssio

n he

ld

Co

nfer

ence

Th

eme

app

rove

d.

Stak

eho

lder

in

volv

emen

t/co

llab

ora

tio

ns

confi

rmed

Co

nfer

ence

Pr

og

ram

me

dev

elo

ped

and

ap

pro

ved

.In

nova

tio

n C

onf

eren

ce

host

ed.

Co

nfer

ence

R

epo

rt

dev

elo

ped

No

act

ivit

y re

qui

red


OST

RA

TEG

IC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

TAR

GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

Num

ber

of

edit

ions

o

f th

e “I

dea

s th

at

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic

Sect

or

inno

vati

on

Jour

nal p

ublis

hed

to

enc

our

age

lear

ning

Pub

lish

Vol 7

Is

sue

1 an

d 2

of

the

“Id

eas

that

W

ork

” : T

he

Sout

h A

fric

an

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l pub

lishe

d

wit

h at

leas

t 5

case

stu

die

s an

d c

op

ies

dis

sem

inat

e co

pie

s to

the

p

ublic

sec

tor,

acad

emia

and

st

akeh

old

ers

Vol 7

Issu

e 1

of

“Id

eas

that

W

ork

”: T

he S

out

h A

fric

an P

ublic

Se

cto

r In

nova

tio

n Jo

urna

l dra

fted

Vol 7

Issu

e 1

of

“Id

eas

that

W

ork

”: T

he S

out

h A

fric

an P

ublic

Se

cto

r In

nova

tio

n Jo

urna

l Pub

lishe

d

and

dis

sem

inat

ed

Vol 7

Issu

e 2

of

“Id

eas

that

W

ork

”: T

he S

out

h A

fric

an P

ublic

Se

cto

r In

nova

tio

n Jo

urna

l dra

fted

Vol 7

Issu

e 2

of

“Id

eas

that

W

ork

”: T

he S

out

h A

fric

an P

ublic

Se

cto

r In

nova

tio

n Jo

urna

l Pub

lishe

d

and

dis

sem

inat

ed

Num

ber

of

wo

rksh

op

s o

n Le

adin

g In

nova

tio

n in

the

Pub

lic

Serv

ice

to b

uild

ca

pac

ity

in t

he

pub

lic s

ervi

ce h

eld

Two

wo

rksh

op

s he

ld a

nd

atte

nded

by

pub

lic o

ffici

als

No

act

ivit

y re

qui

red

One

cap

acit

y b

uild

ing

w

ork

sho

p

on

Lead

ing

In

nova

tio

n in

the

Pu

blic

Ser

vice

co

nduc

ted

One

cap

acit

y b

uild

ing

w

ork

sho

p

on

Lead

ing

In

nova

tio

n in

the

Pu

blic

Ser

vice

co

nduc

ted

No

Act

ivit

y re

qui

red

2.5

Part

icip

ate

in

reg

iona

l and

in

tern

atio

nal

inno

vati

on

pro

gra

mm

es

for

lear

ning

, sh

arin

g a

nd

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns

to s

tren

gth

en

go

od

g

ove

rnan

ce

init

iati

ves

Num

ber

of

cont

ent

item

s o

n In

nova

tio

n, P

ublic

A

dm

inis

trat

ion

and

Fin

ance

, up

load

ed o

nto

the

U

NPA

N P

ort

al a

s th

e SA

DC

Onl

ine

Reg

iona

l Cen

tre

to c

ont

rib

ute

to

the

stre

ngth

enin

g

of

pub

lic

adm

inis

trat

ion

and

g

oo

d g

ove

rnan

ce

init

iati

ves

Up

load

120

0 co

nten

t it

ems

on

inno

vati

on,

pub

lic

adm

inis

trat

ion

and

fina

nce

ont

o t

he U

NPA

N

Port

al

300

SAD

C p

ublic

ad

min

istr

atio

n an

d in

nova

tio

n d

ocu

men

ts,

new

s an

d e

vent

s up

load

ed o

n th

e U

NPA

N P

ort

al

300

SAD

C p

ublic

ad

min

istr

atio

n an

d in

nova

tio

n d

ocu

men

ts,

new

s an

d e

vent

s up

load

ed o

n th

e U

NPA

N P

ort

al

300

SAD

C p

ublic

ad

min

istr

atio

n an

d in

nova

tio

n d

ocu

men

ts,

new

s an

d e

vent

s up

load

ed o

n th

e U

NPA

N P

ort

al

300

SAD

C p

ublic

ad

min

istr

atio

n an

d in

nova

tio

n d

ocu

men

ts,

new

s an

d e

vent

s up

load

ed o

n th

e U

NPA

N P

ort

al


OST

RA

TEG

IC

OB

JEC

TIV

E

PER

FOR

MA

NC

E

IND

ICA

TOR

PER

FOR

MA

NC

E

TAR

GE

T 20

16/1

7

QU

AR

TER

1

TAR

GE

T

QU

AR

TER

2

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GE

T

QU

AR

TER

3

TAR

GE

T

QU

AR

TER

4

TAR

GE

T

UN

PAN

SA

DC

re

gio

nal

wo

rksh

op

ho

sted

to

max

imiz

e SA

DC

's c

ont

ent

cont

rib

utio

n to

the

UN

PAN

Po

rtal

Ho

st a

UN

PAN

SA

DC

reg

iona

l w

ork

sho

p

atte

nded

by

rep

rese

ntat

ives

fr

om

SA

DC

co

untr

ies

SAD

C U

NPA

N

wo

rksh

op

ho

sted

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

Num

ber

of

coun

try

visi

ts

cond

ucte

d t

o cr

eate

aw

aren

ess

on

UN

PAN

Co

nduc

t tw

o SA

DC

co

untr

y vi

sits

No

act

ivit

y re

qui

red

Und

erta

ke o

ne

visi

t to

one

SA

DC

co

untr

y to

cre

ate

awar

enes

s o

n U

NPA

N

No

act

ivit

y re

qui

red

Und

erta

ke o

ne

visi

t to

one

SA

DC

co

untr

y to

cre

ate

awar

enes

s o

n U

NPA

N

Num

ber

of

Sout

h A

fric

an

inno

vati

on

pro

ject

s su

pp

ort

ed

to e

nter

into

In

tern

atio

nal

Aw

ard

s Pr

og

ram

mes

Ent

er a

t le

ast

eig

ht

Sout

h A

fric

an

pub

lic s

ervi

ce

inno

vati

on

pro

ject

s in

to

Inte

rnat

iona

l A

war

ds

Pro

gra

mm

es

No

act

ivit

y re

qui

red

No

act

ivit

y re

qui

red

8 p

roje

cts

fro

m

the

CPS

I Aw

ard

s en

tere

d in

one

in

tern

atio

nal

Aw

ard

s Pr

og

ram

me

No

act

ivit

y re

qui

red

Num

ber

of

reg

iona

l and

in

tern

atio

nal

inno

vati

on

pro

gra

mm

es

par

tici

pat

ed in

for

lear

ning

, sha

ring

an

d p

rofil

ing

of

Sout

h A

fric

an

inno

vati

ons

to

stre

ngth

en g

oo

d

go

vern

ance

in

itia

tive

Part

icip

ate

in

at le

ast

two

Reg

iona

l and

In

tern

atio

nal

pro

gra

mm

es

Part

icip

ate

in

one

Inte

rnat

iona

l p

rog

ram

me

No

Act

ivit

y re

qui

red

Part

icip

ate

in

one

Reg

iona

l p

rog

ram

me

No

act

ivit

y re

qui

red


5.4 RECONCILING PERFORMANCE TARGETS WITH THE BUDGET AND MTEF: PROGRAMME 2



Rand Thousand 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19Sub programmesResearch and DevelopmentSolution Support and IncubationEnabling Environment

2 394

2 748

8 796

2 551

3 482

7 898

1 912

2 190

8 146

3 605

4 123

7 263

3 572

4 325

7 704

3 835

4 709

8 059

4 030

4 909

8 414

Total 13 938 13 931 12 248 14 991 15 601 16 603 17 353




5 849 6 872 6 258 8 702 9 096 9 804 10 396


Social contributions 519 589 667 913 850 946 965



Advertising 498 917 191 268 172 174 179

Minor Assets 25 15 - 15 90 100 75

Bursaries: Employees 8 - - - - - -


1 107 311 75 183 35 50 50


Computer services 107 126 331 60 277 277 279


419 58 210 500 200 210 211

Contractors 452 918 1 045 575 759 773 786

Entertainment 3 31 - - - - -



248 96 36 3 180 180 180

Travel and subsistence

3 528 2 485 2 226 2 149 2 499 2 700 2 781

Training and development

36 45 52 110 146 147 135


Venues and facilities 828 723 1 332 1 408 1 321 1 329 1 390

Transfers and subsidies 2 9 - - - - -


Other transfers to households

2 9 - - - - -

Payments for capital assets

64 565 - - - - -




Rand Thousand 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19Machinery and equipment

64 565 - - - - -

Other machinery and equipment

64 565 - - - - -

Payments for financial assets

12 7 1 - - - -

Total 13 938 13 931 12 248 14 991 15 601 16 603 17 353

Performance and expenditure trends

The Public Sector Innovation programme shows a steady average growth rate of 5.0% over the medium term. The main cost drivers of this programme remains compensation of employees at an average rate of 59.9% of the total allocation of this programme.


Part C: Links to other plans


6. Links to the long-term infrastructure and other capital plans

The CPSI does not have any infrastructure and other capital projects planned for over the medium term.

7. Conditional grants The CPSI does not have any Conditional grants.

8. Public entities The CPSI has no oversight role over a public entity.

9. Public-private partnerships The CPSI does not participate in any public private partnership projects.


Annexure A


STR

ATE

GIC

O

BJE

CTI

VE

TI

TLE

EFF

EC

TIV

E I

NTE

GR

ATE

D P

LAN

NIN

G A

ND

RE

PO

RTI

NG

STR

ATE

GIC

OB

JEC

TIV

E 1

.1PE

RFO

RM

AN

CE

IND

ICA

TOR

1.1.

120

16/1

7 PE

RFO

RM

AN

CE

TAR

GE

T 1.

1.1

(A)

2016

/17

PER

FOR

MA

NC

E TA

RG

ET

1.1.

1 (B

)

Co

nso

lidat

e an

d m

oni

tor

the

imp

lem

enta

tio

n o

f th

e p

erfo

rman

ce p

lans

in li

ne w

ith

the

org

anis

atio

n’s

stra

teg

ic

pri

ori

ties

and

sta

tuto

ry

rep

ort

ing

reg

ulat

ions

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

n o

rgan

isat

ion

per

form

ance

Qua

rter

ly p

erfo

rman

ce r

epo

rts

sub

mit

ted

to

MPS

A, D

PSA

, D

PME

and

Nat

iona

l Tre

asur

y

Sub

mit

the

org

anis

atio

n's

Perf

orm

ance

Pla

n an

d A

nnua

l R

epo

rt f

or

tab

ling

in P

arlia

men

t an

d s

ubm

issi

on

to D

PSA

, D

PME

, the

Aud

ito

r G

ener

al a

nd

the

Nat

iona

l Tre

asur

y

Sho

rt

defi

niti

on

Co

nso

lidat

e an

d m

oni

tor

the

imp

lem

enta

tio

n o

f th

e p

erfo

rman

ce p

lans

in li

ne w

ith

the

org

anis

atio

n’s

stra

teg

ic

pri

ori

ties

and

sta

tuto

ry

rep

ort

ing

reg

ulat

ions

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

n o

rgan

isat

ion

per

form

ance

Qua

rter

ly p

erfo

rman

ce r

epo

rts

sub

mit

ted

to

MPS

A, D

PSA

, D

PME

and

Nat

iona

l Tre

asur

y

Sub

mit

the

org

anis

atio

n’s

Perf

orm

ance

Pla

n an

d A

nnua

l R

epo

rt f

or

tab

ling

in P

arlia

men

t an

d s

ubm

issi

on

to D

PSA

, D

PME

, the

Aud

ito

r G

ener

al a

nd

the

Nat

iona

l Tre

asur

y

Exp

lana

tio

n•

Co

nso

lidat

e re

fers

to

the

co

nso

lidat

ion

of

info

rmat

ion

fro

m t

he d

iffer

ent

com

po

nent

s in

to o

ne r

epo

rt,

in a

fo

rmat

det

erm

ined

by

fram

ewo

rks

or

gui

del

ines

is

sued

by

Nat

iona

l Tre

asur

y,

or

in t

he a

bse

nce

ther

eof

in

a fo

rmat

as

det

erm

ined

by

the

org

anis

atio

n

• M

oni

tor

refe

rs t

o t

he p

roce

ss

of

rep

ort

ing

to

the

Exe

cuti

ve

Dire

cto

r o

n th

e p

erfo

rman

ce

of

the

org

anis

atio

n, a

nd

corr

ecti

ona

l ste

ps

on

und

erp

erfo

rman

ce

• St

rate

gic

pri

ori

ties

ref

ers

to

the

pri

ori

ties

as

det

erm

ined

in

the

org

anis

atio

n’s

stra

teg

ic p

lan

• St

atut

ory

rep

ort

ing

re

gul

atio

ns r

efer

s to

p

resc

rib

ed le

gis

lati

on

and

fra

mew

ork

s is

sued

by

Nat

iona

l Tre

asur

y an

d/o

r th

e A

cco

unti

ng G

ener

al

• St

atut

ory

rep

ort

ing

re

gul

atio

ns r

efer

s to

p

resc

rib

ed le

gis

lati

on

and

fra

mew

ork

s is

sued

by

Nat

iona

l Tre

asur

y an

d/o

r th

e A

cco

unti

ng G

ener

al

• Pe

rfo

rman

ce p

lans

ref

ers

to t

he o

rgan

isat

ion’

s A

nnua

l Per

form

ance

pla

n,

the

Ann

ual R

epo

rt a

nd

revi

sed

str

ateg

ic p

lan

whe

n re

qui

red

, sub

mit

ted

to

the

M

PSA

, the

DPS

A, t

he D

PME

and

the

Nat

iona

l Tre

asur

y an

d Q

uart

erly

rep

ort

s su

bm

itte

d t

o D

PSA

, DPM

E an

d N

atio

nal T

reas

ury

• Su

bm

issi

on

refe

rs t

o t

he

sub

mis

sio

n in

har

d o

r so

ft

(ele

ctro

nic)

fo

rmat

, as

req

uire

d

• Q

uart

erly

per

form

ance

re

po

rts

refe

rs t

o p

erfo

rman

ce r

epo

rts

sub

mit

ted

to

the

MPS

A,

DPS

A, D

PME

and

the

N

atio

nal T

reas

ury

in a

fo

rmat

det

erm

ined

by

fram

ewo

rks

or

gui

del

ines

is

sued

by

Nat

iona

l Tre

asur

y,

or

in t

he a

bse

nce

ther

eof

in a

fo

rmat

as

det

erm

ined

b

y th

e o

rgan

isat

ion,

wit

hin

30 d

ays

afte

r th

e p

rece

din

g

qua

rter

• Su

bm

issi

on

refe

rs t

o t

he

sub

mis

sio

n in

har

d o

r so

ft

(ele

ctro

nic)

fo

rmat

, as

req

uire

d

• A

nnua

l Per

form

ance

Pla

n re

fers

to

the

sub

mis

sio

n to

th

e M

PSA

the

org

anis

atio

ns

per

form

ance

pla

n fo

r ap

pro

val a

nd t

ablin

g in

Pa

rlia

men

t

• A

nnua

l Rep

ort

ref

ers

to

the

sub

mis

sio

n o

f th

e o

rgan

isat

ions

per

form

ance

re

po

rt t

o t

he A

udit

or

Gen

eral

and

the

Nat

iona

l Tr

easu

ry b

y 31

May

eac

h ye

ar a

nd t

he M

PSA

by

31

Aug

ust

for

app

rova

l and

ta

blin

g in

Par

liam

ent

• R

epo

rts

mus

t b

e p

rep

ared

in

a f

orm

at d

eter

min

ed b

y fr

amew

ork

s o

r g

uid

elin

es

issu

ed b

y N

atio

nal T

reas

ury,

o

r in

the

ab

senc

e th

ereo

f in

a

form

at a

s d

eter

min

ed b

y th

e o

rgan

isat

ion

• Su

bm

issi

on

refe

rs t

o t

he

sub

mis

sio

n in

har

d o

r so

ft

(ele

ctro

nic)

fo

rmat

, as

req

uire

d

I. TE

CH

NIC

AL

IND

ICA

TOR

S FO

R P

RO

GR

AM

ME

1: A

DM

INIS

TRA

TIO

N –

SU

BPR

OG

RA

MM

E: S

TRA

TEG

IC M

AN

AG

EM

EN

T

A N N U A L P E R F O R M A N C E P L A N 2 0 1 6 / 1 7 | 4 3ST

RA

TEG

IC

OB

JEC

TIV

E

TITL

E

EFF

EC

TIV

E I

NTE

GR

ATE

D P

LAN

NIN

G A

ND

RE

PO

RTI

NG

STR

ATE

GIC

OB

JEC

TIV

E 1

.1PE

RFO

RM

AN

CE

IND

ICA

TOR

1.1.

1

2016

/17

PER

FOR

MA

NC

E

TAR

GE

T 1.

1.1

(A)

2016

/17

PER

FOR

MA

NC

E

TAR

GE

T 1.

1.1

(B)

Co

nso

lidat

e an

d m

oni

tor

the

imp

lem

enta

tio

n o

f th

e p

erfo

rman

ce p

lans

in li

ne w

ith

the

org

anis

atio

n’s

stra

teg

ic

pri

ori

ties

and

sta

tuto

ry

rep

ort

ing

reg

ulat

ions

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

n o

rgan

isat

ion

per

form

ance

Qua

rter

ly p

erfo

rman

ce r

epo

rts

sub

mit

ted

to

MPS

A, D

PSA

, D

PME

and

Nat

iona

l Tre

asur

y

Sub

mit

the

org

anis

atio

n's

Perf

orm

ance

Pla

n an

d A

nnua

l R

epo

rt f

or

tab

ling

in P

arlia

men

t an

d s

ubm

issi

on

to D

PSA

, D

PME

, the

Aud

ito

r G

ener

al a

nd

the

Nat

iona

l Tre

asur

y

Purp

ose

/im

po

rtan

ceC

om

plia

nce

to s

tatu

tory

re

po

rtin

g r

equi

rem

ents

Co

mp

lianc

e to

sta

tuto

ry

rep

ort

ing

req

uire

men

ts t

o re

po

rtin

g o

n th

e o

rgan

isat

ion'

s p

erfo

rman

ce

Co

mp

lianc

e to

sta

tuto

ry

rep

ort

ing

req

uire

men

ts t

o re

po

rtin

g o

n th

e o

rgan

isat

ion'

s p

erfo

rman

ce

Co

mp

lianc

e to

sta

tuto

ry

rep

ort

ing

req

uire

men

ts t

o re

po

rtin

g o

n th

e o

rgan

isat

ion'

s p

erfo

rman

ce

Sour

ce/

colle

ctio

n o

f d

ata

• A

nnua

l Per

form

ance

pla

n su

bm

itte

d t

o M

PSA

fo

r ta

blin

g in

Par

liam

ent

• A

nnua

l Rep

ort

sub

mit

ted

to

MPS

A f

or

tab

ling

in

Parl

iam

ent

and

sub

mit

ted

to

DPS

A a

nd t

he N

atio

nal

Trea

sury

• Q

uart

erly

rep

ort

s su

bm

itte

d

to t

he M

PSA

, the

DPS

A,

DPM

E a

nd t

he N

atio

nal

Trea

sury

• A

nnua

l Per

form

ance

pla

n su

bm

itte

d t

o M

PSA

fo

r ta

blin

g in

Par

liam

ent

• A

nnua

l Rep

ort

, and

rev

ised

St

rate

gic

Pla

n (w

hen

req

uire

d) s

ubm

itte

d t

o M

PSA

fo

r ta

blin

g in

Par

liam

ent

and

sub

mit

ted

to

the

MPS

A,

DPS

A, D

PME

and

the

N

atio

nal T

reas

ury;

and

•

Qua

rter

ly r

epo

rts

sub

mit

ted

to

DPS

A, D

PME

and

the

N

atio

nal T

reas

ury

Qua

rter

ly r

epo

rts

sub

mit

ted

to

MPS

A, D

PSA

, DPM

E a

nd t

he

Nat

iona

l Tre

asur

y

• A

nnua

l Per

form

ance

Pla

n ta

ble

d s

ubm

itte

d t

o M

PSA

fo

r ta

blin

g in

Par

liam

ent

• A

nnua

l Rep

ort

, and

re

vise

d S

trat

egic

Pla

n (w

hen

req

uire

d) s

ubm

itte

d

to M

PSA

fo

r ta

blin

g in

Pa

rlia

men

t an

d s

ubm

itte

d

to D

PSA

, DPM

E a

nd t

he

Nat

iona

l Tre

asur

y

Met

hod

of

calc

ulat

ion

• Pr

oo

f o

f su

bm

issi

on

of

the

Ann

ual P

erfo

rman

ce p

lan

to t

he M

PSA

fo

r ta

blin

g in

Pa

rlia

men

t•

Pro

of

of

sub

mis

sio

n o

f th

e A

nnua

l Rep

ort

and

re

vise

d S

trat

egic

Pla

n (w

hen

req

uire

d) t

o t

he M

PSA

fo

r ta

blin

g in

Par

liam

ent

and

p

roo

f o

f su

bm

issi

on

to

the

DPS

A, D

PME

and

the

N

atio

nal T

reas

ury;

and

•

Pro

of

of

sub

mis

sio

n o

f Q

uart

erly

rep

ort

s to

the

M

PSA

, DPS

A, D

PME

and

the

N

atio

nal T

reas

ury

• Pr

oo

f o

f su

bm

issi

on

of

the

Ann

ual P

erfo

rman

ce P

lan

to t

he M

PSA

fo

r ta

blin

g in

Pa

rlia

men

t•

Pro

of

of

sub

mis

sio

n o

f th

e A

nnua

l Rep

ort

and

re

vise

d S

trat

egic

Pla

n (w

hen

req

uire

d) t

o t

he M

PSA

fo

r ta

blin

g in

Par

liam

ent

and

p

roo

f o

f su

bm

issi

on

to

the

DPS

A, D

PME

and

the

N

atio

nal T

reas

ury;

and

•

Pro

of

of

sub

mis

sio

n o

f Q

uart

erly

rep

ort

s to

the

M

PSA

, DPS

A, D

PME

and

the

N

atio

nal T

reas

ury

Pro

of

of

sub

mis

sio

n o

f Q

uart

erly

rep

ort

s to

the

MPS

A,

DPS

A, D

PME

and

the

Nat

iona

l Tr

easu

ry

• Pr

oo

f o

f su

bm

issi

on

of

the

Ann

ual P

erfo

rman

ce p

lan

to t

he M

PSA

fo

r ta

blin

g in

Pa

rlia

men

t•

Pro

of

of

sub

mis

sio

n o

f th

e A

nnua

l Rep

ort

and

re

vise

d S

trat

egic

Pla

n (w

hen

req

uire

d) t

o t

he M

PSA

fo

r ta

blin

g in

Par

liam

ent

and

p

roo

f o

f su

bm

issi

on

to

the

DPS

A, D

PME

and

the

N

atio

nal T

reas

ury

4 4 | C E N T R E F O R P U B L I C S E R V I C E I N N O V A T I O NST

RA

TEG

IC

OB

JEC

TIV

E

TITL

E

EFF

EC

TIV

E I

NTE

GR

ATE

D P

LAN

NIN

G A

ND

RE

PO

RTI

NG

STR

ATE

GIC

OB

JEC

TIV

E 1

.1PE

RFO

RM

AN

CE

IND

ICA

TOR

1.1.

1

2016

/17

PER

FOR

MA

NC

E

TAR

GE

T 1.

1.1

(A)

2016

/17

PER

FOR

MA

NC

E

TAR

GE

T 1.

1.1

(B)

Co

nso

lidat

e an

d m

oni

tor

the

imp

lem

enta

tio

n o

f th

e p

erfo

rman

ce p

lans

in li

ne w

ith

the

org

anis

atio

n’s

stra

teg

ic

pri

ori

ties

and

sta

tuto

ry

rep

ort

ing

reg

ulat

ions

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

n o

rgan

isat

ion

per

form

ance

Qua

rter

ly p

erfo

rman

ce r

epo

rts

sub

mit

ted

to

MPS

A, D

PSA

, D

PME

and

Nat

iona

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g r

equi

rem

ents

as

pre

scri

bed

in le

gis

lati

on

and

fra

mew

ork

s su

ch a

s th

e PF

MA

, Tre

asur

y R

egul

atio

ns,

Trea

sury

Inst

ruct

ions

and

all

Sup

ply

Cha

in M

anag

emen

t fr

amew

ork

s an

d o

ther

le

gis

lati

on

• St

atut

ory

rep

ort

ing

re

qui

rem

ents

ref

er t

o p

resc

rip

ts, l

egis

lati

on

and

fr

amew

ork

s su

ch a

s th

e PF

MA

, Tre

asur

y R

egul

atio

ns,

Trea

sury

Inst

ruct

ions

and

all

Sup

ply

Cha

in M

anag

emen

t fr

amew

ork

s an

d o

ther

le

gis

lati

on

• Q

uart

erly

fina

ncia

l rep

ort

s re

fers

to

fina

ncia

l rep

ort

s su

bm

itte

d t

o t

he M

PSA

, D

PSA

and

the

Nat

iona

l Tr

easu

ry in

a f

orm

at

det

erm

ined

by

Nat

iona

l Tr

easu

ry w

ithi

n 30

day

s af

ter

the

pre

ced

ing

qua

rter

• Su

bm

issi

on

refe

rs t

o t

he

sub

mis

sio

n in

har

d o

r so

ft

(ele

ctro

nic)

fo

rmat

, as

req

uire

d

• Su

bm

it t

he m

ediu

m t

erm

ex

pen

dit

ure

fram

ewo

rk

refe

rs t

o t

he o

rgan

isat

ions

in

put

s as

req

uire

d b

y th

e D

PSA

and

/or

Nat

iona

l Tr

easu

ry. T

he s

ubm

issi

on

can

be

incl

uded

as

par

t o

f th

e D

PSA

’s in

put

to

the

M

TEF

or

dire

ctly

to

Nat

iona

l Tr

easu

ry, a

s p

red

eter

min

ed

by

the

pro

cess

• Su

bm

issi

on

refe

rs t

o t

he

sub

mis

sio

n in

har

d o

r so

ft

(ele

ctro

nic)

fo

rmat

, as

req

uire

d

Purp

ose

/ im

po

rtan

ceC

om

plia

nce

to s

tatu

tory

re

qui

rem

ents

wit

h re

gar

d t

o fin

anci

al a

nd s

upp

ly c

hain

m

anag

emen

t

Co

mp

lianc

e to

sta

tuto

ry

rep

ort

ing

req

uire

men

ts w

ith

reg

ard

to

fina

ncia

l and

sup

ply

ch

ain

man

agem

ent

Co

mp

lianc

e to

sta

tuto

ry

rep

ort

ing

req

uire

men

ts w

ith

reg

ard

to

fina

ncia

l man

agem

ent

Co

mp

lianc

e to

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tuto

ry

rep

ort

ing

req

uire

men

ts

wit

h re

gar

d t

o fi

nanc

ial

man

agem

ent

III.

TEC

HN

ICA

L IN

DIC

ATO

RS

FOR

PR

OG

RA

MM

E 1

: A

DM

INIS

TRA

TIO

N –

SU

B P

RO

GR

AM

ME

: O

FFIC

E O

F TH

E C

HIE

F FI

NA

NC

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OFF

ICE

R


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TIV

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ATE

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ICA

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1.3.

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7 PE

RFO

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AN

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TAR

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T 1.

3.1

(A)

2016

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PER

FOR

MA

NC

E TA

RG

ET

1.3.

1 (B

)

To p

rovi

de

effe

ctiv

e fin

anci

alan

d s

upp

ly-c

hain

man

agem

ent

by

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nito

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the

org

anis

atio

n's

exp

end

itur

e an

d e

nsur

ing

co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

n fin

anci

al a

nd s

upp

ly c

hain

m

anag

emen

t

Qua

rter

ly fi

nanc

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epo

rts

sub

mit

ted

to

the

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A, D

PSA

an

d t

he N

atio

nal T

reas

ury

Sub

mit

the

org

anis

atio

n's

med

ium

ter

m e

xpen

dit

ure

fram

ewo

rk in

put

to

the

DPS

A

and

the

Nat

iona

l Tre

asur

y

Sour

ce/

colle

ctio

n o

f d

ata

• Q

uart

erly

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ncia

l m

anag

emen

t re

po

rts

• Su

bm

issi

on

of

stat

uto

ry

rep

ort

ing

req

uire

men

ts (i

.e.

Med

ium

ter

m e

xpen

dit

ure

fram

ewo

rk, A

dju

sted

E

stim

ates

, Est

imat

es o

f N

atio

nal E

xpen

dit

ure,

A

nnua

l Fin

anci

al S

tate

men

ts,

Dep

artm

enta

l pro

cure

men

t p

lan

and

Co

nsul

tanc

y re

duc

tio

n p

lan)

• Q

uart

erly

fina

ncia

l m

anag

emen

t re

po

rts

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bm

issi

on

of

stat

uto

ry

rep

ort

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req

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men

ts (i

.e.

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ter

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dju

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stim

ates

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imat

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atio

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xpen

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nnua

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tate

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ts,

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artm

enta

l Pro

cure

men

t Pl

an a

nd C

ons

ulta

ncy

Red

ucti

on

Plan

)

The

finan

cial

sys

tem

s an

d

inp

uts

fro

m P

rog

ram

me

Man

ager

s w

ill b

e us

ed

to p

rod

uce

the

req

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d

info

rmat

ion

to p

op

ulat

e th

e fin

anci

al in

form

atio

n in

the

fo

rmat

as

det

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ined

by

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iona

l Tre

asur

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epo

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are

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mit

ted

to

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PSA

, DPS

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atio

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Trea

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finan

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m P

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me

Man

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to p

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req

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info

rmat

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e th

e fin

anci

al in

form

atio

n in

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fo

rmat

as

det

erm

ined

by

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iona

l Tre

asur

yR

epo

rts

are

sub

mit

ted

to

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M

PSA

, DPS

A a

nd N

atio

nal

Trea

sury

Met

hod

of

calc

ulat

ion

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of

of

sub

mis

sio

ns o

f ea

ch o

f th

e re

qui

rem

ents

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of

of

sub

mis

sio

ns o

f ea

ch o

f th

e re

qui

rem

ents

Pro

of

of

the

qua

rter

ly fi

nanc

ial

rep

ort

s su

bm

itte

d t

o M

PSA

, D

PSA

and

Nat

iona

l Tre

asur

y

Pro

of

of

sub

mis

sio

n to

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A,

Nat

iona

l Tre

asur

y an

d/o

r th

e D

PSA

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a lim

itat

ions

N

one

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neTh

e av

aila

bili

ty a

nd a

cces

sib

ility

o

f th

e sy

stem

mig

ht c

reat

e a

situ

atio

n o

f la

te s

ubm

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f in

dic

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utp

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put

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pe

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n-cu

mul

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on-

cum

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ive

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n-cu

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on-

cum

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ive

Rep

ort

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cy

cle

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ly a

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nnua

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uart

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and

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ually

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lyA

nnua

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in

dic

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r N

ewN

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ewN

ew

Des

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p

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rman

ce

To b

e fu

lly c

om

plia

nt t

o st

atut

ory

req

uire

men

tsTo

be

fully

co

mp

liant

to

stat

uto

ry r

equi

rem

ents

To b

e fu

lly c

om

plia

nt t

o st

atut

ory

req

uire

men

tsTo

be

fully

co

mp

liant

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stat

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ry r

equi

rem

ents

Ind

icat

or

resp

ons

ibili

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Offi

ce o

f th

e C

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al

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e C

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al

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hief

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NA

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1.3.

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AN

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T 1.

3.1

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2016

/17

PER

FOR

MA

NC

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RG

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1.3.

1 (D

)

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and

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ply

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in m

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oni

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pen

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and

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urin

g

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plia

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wit

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atut

ory

re

po

rtin

g r

equi

rem

ents

Co

mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

n fin

anci

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upp

ly c

hain

m

anag

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t

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mit

the

org

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just

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stim

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of

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iona

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xpen

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to t

he D

PSA

and

th

e N

atio

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reas

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mit

the

org

anis

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imat

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end

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asur

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Sho

rt

defi

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on

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anci

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and

sup

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anag

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t b

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oni

tori

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rgan

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s ex

pen

dit

ure

and

ens

urin

g

com

plia

nce

wit

h st

atut

ory

re

po

rtin

g r

equi

rem

ents

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mp

lianc

e w

ith

stat

uto

ry

rep

ort

ing

req

uire

men

ts o

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anci

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upp

ly c

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m

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org

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just

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stim

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of

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iona

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xpen

dit

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(AE

NE

) to

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D

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and

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iona

l Tre

asur

y

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mit

the

org

anis

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n’s

Est

imat

es o

f N

atio

nal

Exp

end

itur

e (E

NE

) to

the

DPS

A

and

the

Nat

iona

l Tre

asur

y

Exp

lana

tio

n•

Eff

ecti

ve fi

nanc

ial a

nd

sup

ply

-cha

in m

anag

emen

t re

fers

to

the

mo

nito

ring

of

finan

cial

and

sup

ply

cha

in

man

agem

ents

po

licie

s,

pro

ced

ures

and

sys

tem

s to

en

sure

co

mp

lianc

e

• M

oni

tori

ng o

f ex

pen

dit

ure

refe

rs t

o t

he r

epo

rtin

g o

f sp

end

ing

of

the

org

anis

atio

n in

line

wit

h ap

plic

able

p

resc

rip

ts a

nd le

gis

lati

on

• E

nsur

ing

co

mp

lianc

e re

fers

to

ad

here

nce

to a

ll st

atut

ory

re

po

rtin

g r

equi

rem

ents

as

pre

scri

bed

in le

gis

lati

on

and

fra

mew

ork

s su

ch a

s th

e PF

MA

, Tre

asur

y R

egul

atio

ns,

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sury

Inst

ruct

ions

and

all

Sup

ply

Cha

in M

anag

emen

t fr

amew

ork

s an

d o

ther

le

gis

lati

on

• St

atut

ory

rep

ort

ing

re

qui

rem

ents

ref

er t

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resc

rip

ts, l

egis

lati

on

and

fr

amew

ork

s su

ch a

s th

e PF

MA

, Tre

asur

y R

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atio

ns,

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sury

Inst

ruct

ions

and

all

Sup

ply

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in M

anag

emen

t fr

amew

ork

s an

d o

ther

le

gis

lati

on

• Su

bm

it t

he A

dju

sted

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stim

ates

of

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iona

l E

xpen

dit

ure

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rs t

o t

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org

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atio

ns in

put

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re

qui

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by

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A a

nd/

or

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iona

l Tre

asur

y. T

he

sub

mis

sio

n ca

n b

e in

clud

ed

as p

art

of

the

DPS

A’s

inp

ut

to t

he A

EN

E o

r d

irect

ly

to N

atio

nal T

reas

ury,

as

pre

det

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ined

by

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pro

cess

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bm

issi

on

refe

rs t

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he

sub

mis

sio

n in

har

d o

r so

ft

(ele

ctro

nic)

fo

rmat

, as

req

uire

d

• Su

bm

it t

he E

stim

ates

of

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iona

l Exp

end

itur

e re

fers

to

the

org

anis

atio

ns in

put

s as

req

uire

d b

y th

e D

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an

d/o

r N

atio

nal T

reas

ury.

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bm

issi

on

can

be

incl

uded

as

par

t o

f th

e D

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put

to

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EN

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r d

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ly t

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, as

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ose

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po

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plia

nce

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ply

cha

in

man

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mp

lianc

e to

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tuto

ry

rep

ort

ing

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ulat

ions

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gar

d t

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nanc

ial a

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chai

n m

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mp

lianc

e to

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nanc

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mp

lianc

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w

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emen

t


RA

TEG

IC

OB

JEC

TIV

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TITL

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ICA

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1.3.

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GE

T 1.

3.1

(C)

2016

/17

PER

FOR

MA

NC

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RG

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1.3.

1 (D

)

To p

rovi

de

effe

ctiv

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anci

al

and

sup

ply

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in m

anag

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rtin

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mp

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ts o

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anci

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upp

ly c

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m

anag

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mit

the

org

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n's

Ad

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stim

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of

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iona

l E

xpen

dit

ure

to t

he D

PSA

and

th

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atio

nal T

reas

ury

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mit

the

org

anis

atio

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Est

imat

es o

f N

atio

nal

Exp

end

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e to

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A a

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iona

l Tre

asur

y

Sour

ce/

colle

ctio

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f d

ata

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uart

erly

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ncia

l m

anag

emen

t re

po

rts

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bm

issi

on

of

stat

uto

ry

rep

ort

ing

req

uire

men

ts (i

.e.

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ium

ter

m e

xpen

dit

ure

fram

ewo

rk, A

dju

sted

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stim

ates

, Est

imat

es o

f N

atio

nal E

xpen

dit

ure,

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nnua

l Fin

anci

al S

tate

men

ts,

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enta

l pro

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men

t p

lan

and

Co

nsul

tanc

y re

duc

tio

n p

lan)

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uart

erly

fina

ncia

l m

anag

emen

t re

po

rts

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bm

issi

on

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upp

ly-c

hain

m

anag

emen

t re

fers

to

the

mo

nito

ring

of

finan

cial

and

sup

ply

cha

in m

anag

emen

ts

po

licie

s, p

roce

dur

es a

nd s

yste

ms

to

ensu

re c

om

plia

nce

• M

oni

tori

ng o

f ex

pen

dit

ure

refe

rs

to t

he r

epo

rtin

g o

f sp

end

ing

of

the

org

anis

atio

n in

line

wit

h ap

plic

able

p

resc

rip

ts a

nd le

gis

lati

on

• E

nsur

ing

co

mp

lianc

e re

fers

to

ad

here

nce

to a

ll st

atut

ory

rep

ort

ing

req

uire

men

ts a

s p

resc

rib

ed in

leg

isla

tio

n an

d f

ram

ewo

rks

such

as

the

PFM

A, T

reas

ury

Reg

ulat

ions

, Tr

easu

ry In

stru

ctio

ns a

nd a

ll Su

pp

ly

Cha

in M

anag

emen

t fr

amew

ork

s an

d

oth

er le

gis

lati

on

• Id

enti

fied

ref

ers

to t

he in

tern

al

cons

ulta

tive

pro

cess

fo

r es

tab

lishi

ng

the

req

uire

men

ts t

o d

evel

op

or

amen

d

a p

olic

y o

r p

roce

dur

e w

hich

is li

nked

to

ap

plic

able

pre

scri

pts

or

iden

tifie

d

thro

ugh

an a

udit

pro

cess

, a c

hang

e in

ap

plic

able

pre

scri

pt

or

iden

tifie

d

req

uire

men

ts

• D

evel

op

ref

ers

to t

he p

roce

ss o

f d

raft

ing

, cap

turi

ng, u

pd

atin

g a

nd

ben

chm

arki

ng a

po

licy

or

pro

ced

ure

• Im

ple

men

tati

on

invo

lves

the

pro

cess

of

info

rmin

g in

tern

al o

ffici

als

of

a ne

w o

r re

vise

d p

olic

y o

r p

roce

dur

e an

d v

erifi

ed

the

imp

licat

ion

thro

ugh

com

plia

nce

• Id

enti

fied

ref

ers

to t

he in

tern

al

cons

ulta

tive

pro

cess

fo

r es

tab

lishi

ng

the

req

uire

men

ts t

o d

evel

op

or

amen

d

a p

olic

y o

r p

roce

dur

e w

hich

is li

nked

to

ap

plic

able

pre

scri

pts

or

iden

tifie

d

thro

ugh

an a

udit

pro

cess

, a c

hang

e in

ap

plic

able

pre

scri

pt

or

iden

tifie

d

req

uire

men

ts

• D

evel

op

ref

ers

to t

he p

roce

ss o

f d

raft

ing

, cap

turi

ng, u

pd

atin

g a

nd

ben

chm

arki

ng a

po

licy

or

pro

ced

ure

• Im

ple

men

tati

on

invo

lves

the

pro

cess

of

info

rmin

g in

tern

al o

ffici

als

of

a ne

w o

r re

vise

d p

olic

y o

r p

roce

dur

e an

d v

erifi

ed

the

imp

licat

ion

thro

ugh

the

aud

it p

roce

ss

Purp

ose

/ im

po

rtan

ceC

om

plia

nce

to s

tatu

tory

reg

ulat

ions

w

ith

reg

ard

to

fina

ncia

l and

sup

ply

cha

in

man

agem

ent

Imp

rove

men

t o

f ex

isti

ng p

olic

ies

or

pro

ced

ures

or

crea

ting

new

po

licie

s o

r p

roce

dur

e to

str

eng

then

s th

e o

rgan

isat

ion'

s in

tern

al c

ont

rol a

nd a

cco

unta

bili

ty

Imp

rove

men

t o

f ex

isti

ng p

olic

ies

or

pro

ced

ures

or

crea

ting

new

po

licie

s o

r p

roce

dur

e to

str

eng

then

s th

e o

rgan

isat

ion'

s in

tern

al c

ont

rol a

nd a

cco

unta

bili

ty

Sour

ce/

colle

ctio

n o

f d

ata

• Q

uart

erly

fina

ncia

l man

agem

ent

rep

ort

s•

Sub

mis

sio

n o

f st

atut

ory

rep

ort

ing

re

qui

rem

ents

(i.e

. Med

ium

ter

m

exp

end

itur

e fr

amew

ork

, Ad

just

ed

Est

imat

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stim

ates

of

Nat

iona

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Ann

ual F

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St

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lan

and

Co

nsul

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lan)

Co

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d fi

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ial a

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upp

ly

chai

n m

anag

emen

t p

olic

ies

or

pro

ced

ures

Two

ap

pro

ved

fina

ncia

l and

sup

ply

cha

in

man

agem

ent

po

licie

s o

r p

roce

dur

es


RA

TEG

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1.3.

2

To p

rovi

de

effe

ctiv

e fin

anci

al a

nd s

upp

ly-

chai

n m

anag

emen

t b

y m

oni

tori

ng t

he

org

anis

atio

n's

exp

end

itur

e an

d e

nsur

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co

mp

lianc

e w

ith

stat

uto

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epo

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req

uire

men

ts

Num

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ply

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tifie

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evel

op

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r re

view

ed a

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imp

lem

ente

d

Iden

tify

, dev

elo

p a

nd im

ple

men

t at

leas

t tw

o F

inan

cial

or

Sup

ply

cha

in m

anag

emen

t p

olic

ies

or

pro

ced

ures

Met

hod

of

calc

ulat

ion

Pro

of

of

sub

mis

sio

ns o

f ea

ch o

f th

e re

qui

rem

ents

Num

ber

of

app

rove

d fi

nanc

ial a

nd s

upp

ly

chai

n m

anag

emen

t p

olic

ies

or

pro

ced

ures

Co

unt

the

num

ber

of

app

rove

d fi

nanc

ial

and

sup

ply

cha

in m

anag

emen

t p

olic

ies

or

pro

ced

ures

, ann

ually

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

uts

Out

put

Out

put

Cal

cula

tio

n ty

pe

No

n-cu

mul

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umul

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umul

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e

Rep

ort

ing

cy

cle

Qua

rter

ly a

nd A

nnua

llyA

nnua

llyA

nnua

lly

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

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wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

To b

e fu

lly c

om

plia

nt t

o s

tatu

tory

re

qui

rem

ents

To im

pro

ve e

xist

ing

po

licie

s o

r p

roce

dur

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e en

sure

co

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lianc

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re

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To im

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Ind

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Offi

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Fin

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ffice

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the

Chi

ef F

inan

cial

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ce o

f th

e C

hief

Fin

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al O

ffice

r


STR

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2.1.

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To in

vest

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eliv

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enti

fy s

olu

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adap

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pilo

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p

artn

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the

rele

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sta

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Num

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serv

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uses

and

iden

tify

po

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ns

At

leas

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ree

serv

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del

iver

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alle

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vest

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oss

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so

luti

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enti

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Sho

rt

defi

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vest

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o id

enti

fy s

olu

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po

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men

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adap

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pilo

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p

artn

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the

rele

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sta

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Num

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of

spec

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serv

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del

iver

y ch

alle

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inve

stig

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to

det

erm

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roo

t ca

uses

and

iden

tify

po

ssib

le s

olu

tio

ns

At

leas

t th

ree

serv

ice

del

iver

y ch

alle

nges

in

vest

igat

ed a

nd p

oss

ible

so

luti

ons

id

enti

fied

Exp

lana

tio

n•

The

iden

tific

atio

n o

f so

luti

ons

ref

ers

to

des

kto

p r

esea

rch

or

usin

g t

he p

latf

orm

s an

d p

rog

ram

mes

to

find

so

luti

ons

re

late

d t

o t

he c

halle

nge(

s)

• D

evel

op

men

t m

eans

cre

atin

g a

so

luti

on

rela

ted

to

the

cha

lleng

e(s)

whe

re

a so

luti

on

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es n

ot

exis

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r w

here

p

ote

ntia

l so

luti

ons

may

no

t b

e su

ffici

ent

or

wer

e th

ere

is a

nee

d t

o s

olic

it a

b

road

er r

ang

e o

f p

ote

ntia

l so

luti

ons

• A

dap

tati

on

mea

ns m

od

ifyin

g a

n al

read

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isti

ng s

olu

tio

n to

fit

the

need

bet

ter

• Pi

loti

ng r

efer

s to

the

tes

ting

of

new

m

od

els,

ap

pro

ache

s an

d p

roto

typ

es

in a

co

ntro

lled

env

ironm

ent

for

a lim

ited

per

iod

of

tim

e, t

o e

stab

lish

app

rop

riat

enes

s an

d f

easi

bili

ty o

f th

e so

luti

ons

, fo

r p

ote

ntia

l mai

nstr

eam

ing

b

y th

e ap

pro

pri

ate

serv

ice

del

iver

y in

stit

utio

n/se

cto

r

• R

eplic

atio

n m

eans

the

rep

etit

ion

of

inno

vati

ve s

olu

tio

ns in

one

or

mo

re

envi

ronm

ents

• St

akeh

old

ers

refe

r to

the

pub

lic s

ervi

ce

del

iver

y se

cto

r an

d r

ole

pla

yers

wit

hin

the

Nat

iona

l Sys

tem

of

Inno

vati

on,

in

clud

ing

pri

vate

, aca

dem

ic a

nd N

GO

se

cto

rs

• In

vest

igat

es r

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s to

the

ana

lysi

s o

f se

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e d

eliv

ery

chal

leng

es t

o id

enti

fy

thei

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ot

caus

es

• In

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f se

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• Th

e id

enti

ficat

ion

of

solu

tio

ns r

efer

s to

d

eskt

op

res

earc

h o

r us

ing

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pla

tfo

rms

and

pro

gra

mm

es t

o fi

nd s

olu

tio

ns

rela

ted

to

the

cha

lleng

e(s)

.

• D

evel

op

men

t m

eans

cre

atin

g a

so

luti

on

rela

ted

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the

cha

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re

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on

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ffici

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• Id

enti

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Aud

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mm

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ort

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fur

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inve

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• In

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• Th

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enti

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and

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gra

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To in

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Num

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Purp

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chal

leng

es f

urth

er

ensu

res

that

ad

dre

ssin

g s

ymp

tom

s o

nly

is

avo

ided

. It

is im

po

rtan

t no

t to

rei

nven

ting

th

e w

heel

whe

re s

olu

tio

ns a

lread

y ex

ist.

It

is f

urth

er im

po

rtan

t to

be

invo

lved

in t

he

dev

elo

pm

ent

to e

nsur

e th

at it

ad

here

s to

th

e ag

reed

ter

ms.

Man

y av

aila

ble

so

luti

ons

are

nei

ther

su

stai

nab

le n

or

targ

eted

bec

ause

the

y ar

e no

t ad

dre

ssin

g r

oo

t ca

uses

but

are

su

per

ficia

l. In

vest

igat

ing

the

ro

ot

caus

es o

f se

rvic

e d

eliv

ery

chal

leng

es f

urth

er e

nsur

es

that

ad

dre

ssin

g s

ymp

tom

s o

nly

is a

void

ed

Man

y av

aila

ble

so

luti

ons

are

nei

ther

su

stai

nab

le n

or

targ

eted

bec

ause

the

y ar

e no

t ad

dre

ssin

g r

oo

t ca

uses

but

are

su

per

ficia

l. In

vest

igat

ing

the

ro

ot

caus

es o

f se

rvic

e d

eliv

ery

chal

leng

es f

urth

er e

nsur

es

that

ad

dre

ssin

g s

ymp

tom

s o

nly

is a

void

ed

Sour

ce/

colle

ctio

n o

f d

ata

Inve

stig

atio

n/ R

esea

rch

rep

ort

sM

inut

es o

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gag

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ts•

Inve

stig

atio

n/ R

esea

rch

rep

ort

s•

Min

utes

of

eng

agem

ents

• In

vest

igat

ion/

Res

earc

h re

po

rts

• M

inut

es o

f en

gag

emen

ts

Met

hod

of

calc

ulat

ion

Co

unt

of

num

ber

of

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f nu

mb

er o

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vest

igat

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Co

unt

of

num

ber

of

Inve

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Dat

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N

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Typ

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dic

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utp

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put

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esti

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of

the

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iver

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put

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pe

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cum

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n-cu

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e

Rep

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cle

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ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

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d w

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hang

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pre

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us

year

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cha

nge

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hang

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om

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us

year

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ired

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cess

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alid

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vest

igat

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tio

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p

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sta

keho

lder

s

Num

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tifie

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ervi

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eliv

ery

chal

leng

es s

ubm

itte

d t

o s

take

hold

ers

to

dev

elo

p s

olu

tio

ns

At

leas

t o

ne id

enti

fied

cha

lleng

e w

ith

no

avai

lab

le s

olu

tio

n p

ost

ed o

n th

e O

pen

IX

Exc

hang

e to

init

iate

a d

evel

op

men

t p

roce

ss

Sho

rt

defi

niti

on

To in

vest

igat

e se

rvic

e d

eliv

ery

chal

leng

es t

o id

enti

fy s

olu

tio

ns f

or

po

ssib

le d

evel

op

men

t,

adap

tati

on,

pilo

ting

and

/ o

r re

plic

atio

n, in

p

artn

ersh

ip w

ith

the

rele

vant

sta

keho

lder

s

Num

ber

of

iden

tifie

d s

ervi

ce d

eliv

ery

chal

leng

es s

ubm

itte

d t

o s

take

hold

ers

to

dev

elo

p s

olu

tio

ns

At

leas

t o

ne id

enti

fied

cha

lleng

e w

ith

no

avai

lab

le s

olu

tio

n p

ost

ed o

n th

e O

pen

IX

Exc

hang

e to

init

iate

a d

evel

op

men

t p

roce

ss.

Exp

lana

tio

n•

The

iden

tific

atio

n o

f so

luti

ons

ref

ers

to

des

kto

p r

esea

rch

or

usin

g t

he p

latf

orm

s an

d p

rog

ram

mes

to

find

so

luti

ons

re

late

d t

o t

he c

halle

nge(

s)

• D

evel

op

men

t m

eans

cre

atin

g a

so

luti

ons

re

late

d t

o t

he c

halle

nge(

s) w

here

a

solu

tio

n d

oes

no

t ex

ist

or

whe

re

po

tent

ial s

olu

tio

ns m

ay n

ot

be

suffi

cien

t o

r w

ere

ther

e is

a n

eed

to

so

licit

a

bro

ader

ran

ge

of

po

tent

ial s

olu

tio

ns

• A

dap

tati

on

mea

ns m

od

ifyin

g a

n al

read

y ex

isti

ng s

olu

tio

n to

fit

the

need

bet

ter

• Pi

loti

ng r

efer

s to

the

tes

ting

of

new

m

od

els,

ap

pro

ache

s an

d p

roto

typ

es

in a

co

ntro

lled

env

ironm

ent

for

a lim

ited

per

iod

of

tim

e, t

o e

stab

lish

app

rop

riat

enes

s an

d f

easi

bili

ty o

f th

e so

luti

ons

, fo

r p

ote

ntia

l mai

nstr

eam

ing

b

y th

e ap

pro

pri

ate

serv

ice

del

iver

y in

stit

utio

n/se

cto

r

• R

eplic

atio

n m

eans

the

rep

etit

ion

of

inno

vati

ve s

olu

tio

ns in

one

or

mo

re

envi

ronm

ents

• St

akeh

old

ers

refe

r to

the

pub

lic s

ervi

ce

del

iver

y se

cto

r an

d r

ole

pla

yers

wit

hin

the

Nat

iona

l Sys

tem

of

Inno

vati

on,

in

clud

ing

pri

vate

, aca

dem

ic a

nd N

GO

se

cto

rs

• In

vest

igat

es r

efer

s to

the

ana

lysi

s o

f se

rvic

e d

eliv

ery

chal

leng

es t

o id

enti

fy

thei

r ro

ot

caus

e s

• E

ngag

e w

oul

d c

ons

ist

of

mee

ting

s an

d

furt

her

inte

ract

ion

wit

h st

akeh

old

ers

whe

re t

he n

atur

e o

f a

par

ticu

lar

chal

leng

e is

sha

red

in o

rder

to

see

k p

ote

ntia

l so

luti

ons

.

• St

akeh

old

ers

refe

r to

pri

mar

ily

ind

ivid

uals

and

ent

itie

s in

the

Nat

iona

l Sy

stem

of

Inno

vati

on

and

the

ir as

soci

ates

suc

h as

the

R&

D s

ecto

rs

of

univ

ersi

ties

, NG

Os

and

ind

ivid

ual

inno

vato

rs r

egis

tere

d o

n th

e O

pen

IX

Exc

hang

e

• D

evel

op

men

t m

eans

cre

atin

g a

so

luti

ons

re

late

d t

o t

he c

halle

nge(

s) w

here

a

solu

tio

n d

oes

no

t ex

ist

or

whe

re

po

tent

ial s

olu

tio

ns m

ay n

ot

be

suffi

cien

t o

r w

ere

ther

e is

a n

eed

to

so

licit

a

bro

ader

ran

ge

of

po

tent

ial s

olu

tio

ns

• Id

enti

fied

cha

lleng

es a

re t

hose

ch

alle

nges

tha

t d

epar

tmen

ts a

nd

enti

ties

bri

ng t

o t

he C

PSI i

n se

arch

of

an in

nova

tive

so

luti

on

or

chal

leng

es

iden

tifie

d b

y g

uid

ing

do

cum

ents

suc

h as

th

e N

DP,

Aud

it R

epo

rts

or

Pub

lic S

ervi

ce

Co

mm

issi

on

rep

ort

s th

at t

he C

PSI w

oul

d

then

fur

ther

inve

stig

ate

• C

halle

nges

wit

h no

ava

ilab

le s

olu

tio

ns

are

tho

se c

halle

nges

fo

r w

hich

po

tent

ial

solu

tio

ns c

anno

t b

e fo

und

thr

oug

h in

terr

og

atin

g a

vaila

ble

rep

osi

tori

es s

uch

as t

he C

PSI A

war

ds

entr

ies,

the

Op

enIX

, O

EC

D O

bse

rvat

ory

on

Pub

lic S

ecto

r In

nova

tio

n an

d t

he U

NPA

N P

ort

al

• Po

sted

on

the

Op

en IX

Exc

hang

e m

eans

th

e fo

rmal

sub

mis

sio

n o

f a

chal

leng

e fo

llow

ing

the

pre

scri

bed

pro

cess

as

det

erm

ined

by

TIH

fro

m t

ime

to t

ime

• In

itia

te a

dev

elo

pm

ent

pro

cess

mea

ns

star

ting

the

pro

cess

of

exp

lori

ng

crea

tive

idea

s an

d e

xist

ing

res

earc

h an

d

then

fac

ilita

ting

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reat

ive

pro

cess

to

take

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onc

ept/

idea

to

a t

esta

ble

and

p

ilota

ble

pro

duc

t, s

yste

m o

r p

roce

ss

whe

re a

n ex

isti

ng s

olu

tio

n w

as n

ot

foun

d


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Num

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elo

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lleng

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tio

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ed o

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e O

pen

IX

Exc

hang

e to

init

iate

a d

evel

op

men

t p

roce

ss

Purp

ose

/ im

po

rtan

ceM

any

avai

lab

le s

olu

tio

ns a

re n

eith

er

sust

aina

ble

no

r ta

rget

ed b

ecau

se t

hey

are

not

add

ress

ing

ro

ot

caus

es b

ut a

re

sup

erfic

ial.

Inve

stig

atin

g t

he r

oo

t ca

uses

o

f se

rvic

e d

eliv

ery

chal

leng

es f

urth

er

ensu

res

that

ad

dre

ssin

g s

ymp

tom

s o

nly

is

avo

ided

. It

is im

po

rtan

t no

t to

rei

nven

ting

th

e w

heel

whe

re s

olu

tio

ns a

lread

y ex

ist.

It

is f

urth

er im

po

rtan

t to

be

invo

lved

in t

he

dev

elo

pm

ent

to e

nsur

e th

at it

ad

here

s to

th

e ag

reed

ter

ms.

Man

y av

aila

ble

so

luti

ons

are

nei

ther

su

stai

nab

le n

or

targ

eted

bec

ause

the

y ar

e no

t ad

dre

ssin

g r

oo

t ca

uses

but

are

su

per

ficia

l.

Inve

stig

atin

g t

he r

oo

t ca

uses

of

serv

ice

del

iver

y ch

alle

nges

fur

ther

ens

ures

tha

t ad

dre

ssin

g s

ymp

tom

s o

nly

is a

void

ed.

The

Op

enIX

is a

n ex

isti

ng p

latf

orm

d

evel

op

ed t

o li

nk s

eeke

rs o

f so

luti

ons

(t

hose

wit

h ch

alle

nges

) wit

h in

nova

tors

an

d a

rep

osi

tory

of

po

sted

so

luti

ons

. Le

vera

gin

g t

his

pla

tfo

rm a

lso

elim

inat

es

dup

licat

ion

of

reso

urce

s at

the

CPS

I

Sour

ce/

colle

ctio

n o

f d

ata

Inve

stig

atio

n/ R

esea

rch

rep

ort

sM

inut

es o

f en

gag

emen

tsIn

vest

igat

ion/

Res

earc

h re

po

rts

Min

utes

of

eng

agem

ents

Iden

tifie

d c

halle

nge

wit

h no

ava

ilab

le

solu

tio

n p

ost

ed o

n th

e O

pen

IX E

xcha

nge

Met

hod

of

calc

ulat

ion

Co

unt

of

num

ber

of

Inve

stig

atio

nsC

oun

t o

f nu

mb

er o

f In

vest

igat

ions

Pro

of

of

iden

tifie

d c

halle

nge

wit

h no

av

aila

ble

so

luti

on

po

sted

on

the

Op

en IX

E

xcha

nge

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

ut

Out

put

O

utp

ut

Cal

cula

tio

n ty

pe

No

n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

The

inno

vati

on

pro

cess

is r

esea

rch

dri

ven

to

ensu

re r

elia

bili

ty a

nd v

alid

ity

Eac

h ch

alle

nge

tho

roug

hly

inve

stig

ated

Post

ed c

halle

nged

mat

ched

wit

h in

nova

tor/

conc

ept

and

lead

ing

to

a s

ucce

ssfu

l pilo

t p

roje

ct

Ind

icat

or

resp

ons

ibili

ty

Res

earc

h an

d D

evel

op

men

tR

esea

rch

and

Dev

elo

pm

ent

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earc

h an

d D

evel

op

men

t


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cas

e st

udie

s o

f se

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ed s

ervi

ce

del

iver

y in

nova

tio

ns, f

or

dis

sem

inat

ion

thro

ugh

the

CPS

I's k

now

led

ge

pla

tfo

rms

and

pro

duc

ts

Num

ber

of

case

stu

die

s d

evel

op

ed

for

dis

sem

inat

ion

thro

ugh

the

CPS

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kno

wle

dg

e p

latf

orm

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d p

rod

ucts

At

leas

t 5

case

stu

die

s re

late

d t

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ce

del

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y in

nova

tio

ns d

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or

dis

sem

inat

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Sho

rt

defi

niti

on

To d

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e st

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nova

tio

ns, f

or

dis

sem

inat

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thro

ugh

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now

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ge

pla

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and

pro

duc

ts

Num

ber

of

case

stu

die

s d

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ed

for

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sem

inat

ion

thro

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CPS

I’s

kno

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dg

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latf

orm

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d p

rod

ucts

At

leas

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case

stu

die

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late

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tio

ns d

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or

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lana

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elo

p c

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w

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p o

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log

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The

so

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o

f ca

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tud

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rog

ram

me,

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onf

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artn

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nclu

ded

CPS

I p

ilot

pro

ject

s an

d R

eplic

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n p

roje

cts,

In

tern

atio

nal i

nno

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inno

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re

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to t

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sing

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se

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tha

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axim

um im

pac

t. P

rio

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sing

of

case

stu

die

s is

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n an

inte

rnal

co

nsul

tati

ve p

roce

ss u

sing

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stin

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gra

mm

es a

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ts

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rs t

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out

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fric

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tor

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Jour

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nova

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me

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cas

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to t

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wri

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ple

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vati

ve

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gen

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s. T

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stu

die

s: A

war

ds

pro

gra

mm

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ence

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tner

s, C

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pilo

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roje

cts

and

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licat

ion

pro

ject

s,

Inte

rnat

iona

l inn

ova

tio

ns

• D

isse

min

atio

n th

roug

h th

e C

PSI

kno

wle

dg

e p

latf

orm

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rod

ucts

re

fers

to

dis

sem

inat

ion

in t

he “

Idea

s th

at

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic S

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r in

nova

tio

n Jo

urna

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the

Pub

lic S

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nova

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n C

onf

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and

/or

Pub

lic

Sect

or

Inno

vati

on

Aw

ard

s Pr

og

ram

me

and

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CPS

I Web

site

• Se

lect

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ce d

eliv

ery

inno

vati

ons

re

fer

to t

he p

roce

ss o

f p

rio

riti

sing

tho

se

inno

vati

ons

tha

t ha

ve g

reat

er p

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ntia

l fo

r m

axim

um im

pac

t. P

rio

riti

sing

of

case

stu

die

s is

bas

ed o

n an

inte

rnal

co

nsul

tati

ve p

roce

ss u

sing

exi

stin

g

pro

gra

mm

es a

nd p

latf

orm

s to

iden

tify

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rvic

e d

eliv

ery

inno

vati

ons

• D

evel

op

cas

e st

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s re

fer

to t

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ting

up

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ple

ted

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ject

s us

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gen

eral

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epte

d

rese

arch

met

hod

olo

gie

s. T

he s

our

ce

of

case

stu

die

s: A

war

ds

pro

gra

mm

e,

Co

nfer

ence

, Par

tner

s, C

onc

lud

ed C

PSI

pilo

t p

roje

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and

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licat

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pro

ject

s,

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rnat

iona

l inn

ova

tio

ns

• D

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min

atio

n th

roug

h th

e C

PSI

kno

wle

dg

e p

latf

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d p

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fers

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dis

sem

inat

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in t

he “

Idea

s th

at W

ork

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uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l”, a

t th

e Pu

blic

Se

cto

r In

nova

tio

n C

onf

eren

ces,

and

/o

r Pu

blic

Sec

tor

Inno

vati

on

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ard

s Pr

og

ram

me

and

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CPS

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site

Purp

ose

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po

rtan

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scri

be

to p

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lear

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al o

f th

e p

ublic

sec

tor

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lear

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osu

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vate

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plic

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pri

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arni

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org

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atio

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the

in

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l cap

ital

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pub

lic s

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xpo

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ract

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plic

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s to

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sta

rt

of

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imp

lem

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tio

n o

f th

e p

roje

ct

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r st

akeh

old

er e

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t, r

eso

urce

m

ob

ilisa

tio

n an

d a

pp

rova

l of

the

pro

ject

p

lan

• Se

rvic

e d

eliv

ery

chal

leng

es r

efer

to

fact

ors

tha

t p

reve

nt s

ervi

ce d

eliv

ery

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itut

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to

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ieve

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ir s

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and

ates

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t m

ay in

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e b

lock

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, out

dat

e d

eliv

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s,

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urce

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nstr

aint

s

• Th

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pp

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unit

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CPS

I pro

vid

e re

fer

to

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lead

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, man

agin

g, f

acili

tati

on

and

o

r co

ord

inat

ion

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inno

vati

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pro

cess

es.

This

may

incl

ude

the

dev

elo

pm

ent,

te

stin

g a

nd p

iloti

ng o

f in

nova

tive

so

luti

ons

and

une

arth

ing

, ass

essi

ng

and

ad

apta

tio

n o

f ex

isti

ng t

o a

dd

ress

se

rvic

e d

eliv

ery

chal

leng

es.

V.

TEC

HN

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L IN

DIC

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FOR

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MM

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UB

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SU

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GR

AM

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: SO

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PP

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CU

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vant

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the

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rove

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Num

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itia

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ice

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erm

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iod

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mp

lete

the

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t in

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ted

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o ad

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ss s

ervi

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eliv

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chal

leng

es

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leas

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ne n

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ilot

init

iate

d t

o a

dd

ress

se

rvic

e d

eliv

ery

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leng

es

Exp

lana

tio

n•

As

the

sup

po

rt t

o d

epar

tmen

ts a

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er p

ublic

ent

itie

s is

dem

and

-dri

ven,

th

e na

ture

of

eng

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ent

is u

niq

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o ea

ch in

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tive

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cess

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nd t

ime

rela

ting

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licat

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ve p

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dep

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ent

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oth

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take

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and

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t al

way

s in

the

C

PSI’s

co

ntro

l

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e C

PSI d

oes

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t d

eliv

er a

ny s

ervi

ces

to c

itiz

ens

but

pla

ys a

fac

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tive

ro

le in

en

ablin

g o

ther

dep

artm

ents

to

imp

rove

th

eir

serv

ices

thr

oug

h in

nova

tio

n. A

s th

e su

pp

ort

to

dep

artm

ents

and

oth

er

pub

lic e

ntit

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eman

d-d

rive

n, t

he

natu

re o

f en

gag

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t is

uni

que

to

each

init

iati

ve, t

he p

roce

sses

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tim

e re

lati

ng t

o n

ew a

nd t

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eplic

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f in

nova

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ject

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t o

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po

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o t

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roun

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eeti

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the

citi

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dem

and

s th

ere

is

a ne

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or

cont

inuo

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od

erni

sati

on

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mac

hine

ry o

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rvic

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eliv

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he

cont

ext

of

pub

lic s

ecto

r tr

ansf

orm

atio

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Inno

vati

on

is a

cri

tica

l ele

men

t o

f th

e p

roce

ss o

f m

od

erni

sati

on

whi

ch h

as t

o b

e b

roke

red

and

de-

mys

tifie

d f

or

pub

lic

serv

ants

to

und

erst

and

and

em

bra

ce a

s a

solu

tio

n to

the

ir c

halle

nges

. Fur

ther

mo

re in

o

rder

to

red

uce

risk

, all

inno

vati

ve s

olu

tio

ns

have

to

be

first

tes

ted

in s

ervi

ce d

eliv

ery

envi

ronm

ents

. To

avo

id w

asti

ng r

eso

urce

it

is n

eces

sary

to

rep

licat

e tr

ied

and

te

sted

inno

vati

ve s

olu

tio

ns. T

o c

apac

itat

e p

ublic

ser

vant

s b

y d

emo

nstr

atin

g e

xist

ing

in

nova

tio

ns, i

llust

rati

ng t

he v

alue

of

inno

vati

on

for

serv

ice

del

iver

y an

d

pro

vid

ing

op

po

rtun

itie

s to

inte

rro

gat

e ch

alle

nges

Due

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the

co

mp

lexi

ties

aro

und

mee

ting

th

e ci

tize

ns’ n

eed

s an

d d

eman

ds

ther

e is

a

need

fo

r co

ntin

uous

mo

der

nisa

tio

n o

f th

e m

achi

nery

of

serv

ice

del

iver

y in

the

co

ntex

t o

f p

ublic

sec

tor

tran

sfo

rmat

ion.

In

nova

tio

n is

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riti

cal e

lem

ent

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pro

cess

of

mo

der

nisa

tio

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hich

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kere

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e-m

ysti

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fo

r p

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ts t

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stan

d a

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mb

race

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luti

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ore

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ord

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educ

e ri

sk, a

ll in

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luti

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ve t

o b

e fir

st t

este

d in

ser

vice

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iver

y en

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nmen

ts

Due

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the

co

mp

lexi

ties

aro

und

mee

ting

th

e ci

tize

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eed

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d d

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ds

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a

need

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r co

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uous

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e m

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roje

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ners

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mul

ti-y

ear

per

iod

Co

ntin

uati

on

of

the

pilo

t in

itia

ted

in

2015

/16

to a

dd

ress

ser

vice

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iver

y ch

alle

nges

Sho

rt

defi

niti

on

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ilot

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h se

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rs, d

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rove

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ress

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es

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n•

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w

mo

del

s, a

pp

roac

hes

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pro

toty

pes

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t fo

r a

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e M

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nova

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d

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, im

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, fo

r p

ote

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y th

e ap

pro

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ate

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iver

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utio

n/se

cto

r

• In

itia

ted

fo

r p

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ng r

efer

s to

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sta

rt

of

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imp

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enta

tio

n o

f th

e p

roje

ct

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r st

akeh

old

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emen

t, r

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m

ob

ilisa

tio

n an

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pp

rova

l of

the

pro

ject

p

lan

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e o

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rs r

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men

t d

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ent,

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ir s

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and

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citi

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and

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ir c

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po

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nisa

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s th

ere

is

a ne

ed f

or

cont

inuo

us m

od

erni

sati

on

of

the

mac

hine

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f se

rvic

e d

eliv

ery

in t

he

cont

ext

of

pub

lic s

ecto

r tr

ansf

orm

atio

n.

Inno

vati

on

is a

cri

tica

l ele

men

t o

f th

e p

roce

ss o

f m

od

erni

sati

on

whi

ch h

as t

o b

e b

roke

red

and

de-

mys

tifie

d f

or

pub

lic

serv

ants

to

und

erst

and

and

em

bra

ce a

s a

solu

tio

n to

the

ir c

halle

nges

. Fur

ther

mo

re in

o

rder

to

red

uce

risk

, all

inno

vati

ve s

olu

tio

ns

have

to

be

first

tes

ted

in s

ervi

ce d

eliv

ery

envi

ronm

ents

. To

avo

id w

asti

ng r

eso

urce

it

is n

eces

sary

to

rep

licat

e tr

ied

and

te

sted

inno

vati

ve s

olu

tio

ns. T

o c

apac

itat

e p

ublic

ser

vant

s b

y d

emo

nstr

atin

g e

xist

ing

in

nova

tio

ns, i

llust

rati

ng t

he v

alue

of

inno

vati

on

for

serv

ice

del

iver

y an

d

pro

vid

ing

op

po

rtun

itie

s to

inte

rro

gat

e ch

alle

nges

To e

nsur

e th

at t

he M

MIC

rem

ains

cur

rent

an

d r

eflec

ts t

he la

test

inno

vati

ons

To e

nsur

e th

at t

he M

MIC

rem

ains

cur

rent

an

d r

eflec

ts t

he la

test

inno

vati

ons

Sour

ce/

colle

ctio

n o

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ata

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lans

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or

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licat

ions

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oje

ct p

lan/

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ort

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roje

cts

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ng

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ted

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or

atte

ndan

ce r

egis

ters

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visi

tors

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ulat

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tate

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licat

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er o

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roje

cts

bei

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ilote

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sito

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MIC

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ber

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ent

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dat

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des

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t it

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ated


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n C

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on

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the

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plic

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n, in

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tifie

d s

ecto

rs, o

f in

nova

tive

mo

del

s an

d s

olu

tio

ns t

hat

imp

rove

ser

vice

del

iver

y

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ber

of

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vati

ve p

roje

cts

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litat

ed

for

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licat

ion

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I aw

ard

s w

inni

ng a

nd/o

r o

ther

in

nova

tio

n p

roje

cts

iden

tifie

d, f

acili

tate

d

and

sup

po

rted

fo

r re

plic

atio

n

Exp

lana

tio

n•

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ting

ref

ers

to t

he t

esti

ng o

f ne

w

mo

del

s, a

pp

roac

hes

and

pro

toty

pes

in

a c

ont

rolle

d e

nviro

nmen

t fo

r a

limit

ed p

erio

d o

f ti

me,

to

est

ablis

h ap

pro

pri

aten

ess

and

fea

sib

ility

of

the

solu

tio

ns, f

or

po

tent

ial m

ains

trea

min

g

by

the

app

rop

riat

e se

rvic

e d

eliv

ery

inst

itut

ion/

sect

or

• D

emo

nstr

atio

n re

fers

to

the

pro

vid

ing

ac

cess

to

kno

wle

dg

e re

po

sito

ries

thr

oug

h th

e M

ulti

-Med

ia In

nova

tio

n C

entr

e an

d

pla

tfo

rms

such

as

the

virt

ual/

mo

bile

M

MIC

and

the

web

site

• K

now

led

ge

rep

osi

tori

es r

efer

s to

a

colle

ctio

n o

f in

nova

tive

ser

vice

del

iver

y ca

se s

tud

ies,

to

ols

and

pro

cess

es f

or

lear

ning

, im

pro

ving

bus

ines

s p

roce

sses

an

d p

oss

ible

rep

licat

ion

• Fa

cilit

atio

n o

f re

plic

atio

n re

fers

to

iden

tific

atio

n an

d s

elec

tio

n o

f p

ote

ntia

l re

plic

able

so

luti

ons

fro

m p

rog

ram

mes

an

d p

latf

orm

s, id

enti

ficat

ion,

link

ing

and

en

gag

emen

ts w

ith

rele

vant

sta

keho

lder

s,

man

agin

g p

roje

cts,

res

our

ce m

ob

ilisa

tio

n,

lead

ersh

ip b

uy-i

n an

d s

po

nso

rshi

p a

nd

sup

po

rt

• Fa

cilit

atio

n o

f re

plic

atio

n re

fers

to

iden

tific

atio

n an

d s

elec

tio

n o

f p

ote

ntia

l re

plic

able

so

luti

ons

fro

m p

rog

ram

mes

an

d p

latf

orm

s, id

enti

ficat

ion,

link

ing

and

en

gag

emen

ts w

ith

rele

vant

sta

keho

lder

s,

man

agin

g p

roje

cts,

res

our

ce m

ob

ilisa

tio

n,

lead

ersh

ip b

uy-i

n an

d s

po

nso

rshi

p a

nd

sup

po

rt

• Th

e o

pp

ort

unit

ies

CPS

I pro

vid

e re

fer

to

the

lead

ing

, man

agin

g, f

acili

tati

on

and

o

r co

ord

inat

ion

of

inno

vati

on

pro

cess

es.

This

may

incl

ude

the

dev

elo

pm

ent,

te

stin

g a

nd p

iloti

ng o

f in

nova

tive

so

luti

ons

and

une

arth

ing

, ass

essi

ng

and

ad

apta

tio

n o

f ex

isti

ng t

o a

dd

ress

se

rvic

e d

eliv

ery

chal

leng

es. T

he C

PSI

do

es n

ot

del

iver

any

ser

vice

s to

cit

izen

s b

ut p

lays

a f

acili

tati

ve r

ole

in e

nab

ling

o

ther

dep

artm

ents

to

imp

rove

the

ir se

rvic

es t

hro

ugh

inno

vati

on.

As

the

sup

po

rt t

o d

epar

tmen

ts a

nd o

ther

pub

lic

enti

ties

is d

eman

d-d

rive

n, t

he n

atur

e o

f en

gag

emen

t is

uni

que

to

eac

h in

itia

tive

, th

e p

roce

sses

and

tim

e re

lati

ng t

o n

ew

and

the

rep

licat

ion

of

inno

vati

ve p

roje

cts

are

dep

end

ent

on

oth

er s

take

hold

ers

and

no

t al

way

s in

the

CPS

I’s c

ont

rol

• Pr

oje

cts

are

iden

tifie

d t

hro

ugh

an in

tern

al

CPS

I co

nsul

tati

on

syst

em (w

ork

sho

p w

ith

inte

rnal

CPS

I sta

ff).

This

ent

ails

ass

essi

ng

all 1

6 p

revi

ous

yea

r C

PSI a

war

ds

final

ists

in

ter

ms

of

app

rop

riat

enes

s, f

easi

bili

ty

for

rep

licat

ion

and

alig

nmen

t to

nat

iona

l p

rio

riti

es. T

his

also

incl

udes

the

res

our

ce

imp

licat

ions

suc

h as

hum

an a

nd fi

nanc

ial,

avai

lab

ility

of

skill

s re

qui

red

and

es

tim

ated

tim

e ne

eded

to

rep

licat

e th

e p

roje

ct.

• Fa

cilit

atio

n o

f re

plic

atio

n re

fers

to

iden

tific

atio

n an

d s

elec

tio

n o

f p

ote

ntia

l re

plic

able

so

luti

ons

fro

m p

rog

ram

mes

an

d p

latf

orm

s, id

enti

ficat

ion,

link

ing

an

d e

ngag

emen

ts w

ith

rele

vant

st

akeh

old

ers,

man

agin

g p

roje

cts,

re

sour

ce m

ob

ilisa

tio

n, le

ader

ship

buy

-in

and

sp

ons

ors

hip

and

sup

po

rt

• Su

pp

ort

ed f

or

rep

licat

ion

refe

rs t

o: C

PSI

eng

agin

g w

ith

pro

ject

ori

gin

ato

rs a

nd

po

tent

ial s

take

hold

ers

for

rep

licat

ion.

Li

nkin

g d

iffer

ent

stak

eho

lder

s o

n th

e in

nova

tive

so

luti

on

for

thei

r o

wn

rep

licat

ion.

Iden

tify

ing

are

as

and

sec

tors

fo

r p

oss

ible

rep

licat

ion.

M

ob

ilisi

ng r

eso

urce

s (m

ainl

y fin

anci

al)

and

dep

end

ing

on

the

typ

e o

f th

e in

nova

tive

so

luti

on,

lead

and

man

age

the

imp

lem

enta

tio

n o

f th

e p

roje

ct.


RA

TEG

IC

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To p

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the

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tifie

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rs, o

f in

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tive

mo

del

s an

d s

olu

tio

ns t

hat

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rove

ser

vice

del

iver

y

Num

ber

of

inno

vati

ve p

roje

cts

faci

litat

ed

for

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licat

ion

Two

CPS

I aw

ard

s w

inni

ng a

nd/o

r o

ther

in

nova

tio

n p

roje

cts

faci

litat

ed f

or

rep

licat

ion

• A

s th

e su

pp

ort

to

dep

artm

ents

and

o

ther

pub

lic e

ntit

ies

is d

eman

d-d

rive

n,

the

natu

re o

f en

gag

emen

t is

uni

que

to

each

init

iati

ve, t

he p

roce

sses

and

tim

e re

lati

ng t

o n

ew a

nd t

he r

eplic

atio

n o

f in

nova

tive

pro

ject

s ar

e d

epen

den

t o

n o

ther

sta

keho

lder

s an

d n

ot

alw

ays

in t

he

CPS

I’s c

ont

ro

• R

eso

urce

mo

bili

zati

on

refe

rs t

o a

ctiv

itie

s o

f se

curi

ng f

or

the

imp

lem

enta

tio

n o

f a

rep

licat

ion

pro

ject

thi

s m

ay in

clud

e:

hum

an r

eso

urce

s, e

qui

pm

ent,

fina

ncia

l su

pp

ort

, sp

ons

ors

hip

, sta

keho

lder

/le

ader

ship

buy

-in.

• Th

e o

pp

ort

unit

ies

CPS

I pro

vid

e re

fer

to

the

lead

ing

, man

agin

g, f

acili

tati

on

and

o

r co

ord

inat

ion

of

inno

vati

on

pro

cess

es.

This

may

incl

ude

the

dev

elo

pm

ent,

te

stin

g a

nd p

iloti

ng o

f in

nova

tive

so

luti

ons

and

une

arth

ing

, ass

essi

ng

and

ad

apta

tio

n o

f ex

isti

ng t

o a

dd

ress

se

rvic

e d

eliv

ery

chal

leng

es. T

he C

PSI

do

es n

ot

del

iver

any

ser

vice

s to

cit

izen

s b

ut p

lays

a f

acili

tati

ve r

ole

in e

nab

ling

o

ther

dep

artm

ents

to

imp

rove

the

ir se

rvic

es t

hro

ugh

inno

vati

on.

As

the

sup

po

rt t

o d

epar

tmen

ts a

nd o

ther

pub

lic

enti

ties

is d

eman

d-d

rive

n, t

he n

atur

e o

f en

gag

emen

t is

uni

que

to

eac

h in

itia

tive

, th

e p

roce

sses

and

tim

e re

lati

ng t

o n

ew

and

the

rep

licat

ion

of

inno

vati

ve p

roje

cts

are

dep

end

ent

on

oth

er s

take

hold

ers

and

no

t al

way

s in

the

CPS

I’s c

ont

rol


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

PIL

OT,

DE

MO

NST

RA

TE A

ND

FA

CIL

ITA

TE T

HE

RE

PLI

CA

TIO

N O

F IN

NO

VA

TIV

E M

OD

ELS

AN

D S

OLU

TIO

NS

STR

ATE

GIC

OB

JEC

TIV

E 2

.3PE

RFO

RM

AN

CE

IND

ICA

TOR

2.3

.520

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.3.

5

To p

ilot

wit

h se

rvic

e o

wne

rs, d

emo

nstr

ate

to p

ublic

ser

vant

s, a

nd f

acili

tate

the

re

plic

atio

n, in

iden

tifie

d s

ecto

rs, o

f in

nova

tive

mo

del

s an

d s

olu

tio

ns t

hat

imp

rove

ser

vice

del

iver

y

Num

ber

of

inno

vati

ve p

roje

cts

faci

litat

ed

for

rep

licat

ion

Two

CPS

I aw

ard

s w

inni

ng a

nd/o

r o

ther

in

nova

tio

n p

roje

cts

faci

litat

ed f

or

rep

licat

ion

Purp

ose

/ im

po

rtan

ceD

ue t

o t

he c

om

ple

xiti

es a

roun

d m

eeti

ng

the

citi

zens

’ nee

ds

and

dem

and

s th

ere

is

a ne

ed f

or

cont

inuo

us m

od

erni

sati

on

of

the

mac

hine

ry o

f se

rvic

e d

eliv

ery

in t

he

cont

ext

of

pub

lic s

ecto

r tr

ansf

orm

atio

n.

Inno

vati

on

is a

cri

tica

l ele

men

t o

f th

e p

roce

ss o

f m

od

erni

sati

on

whi

ch h

as t

o b

e b

roke

red

and

de-

mys

tifie

d f

or

pub

lic

serv

ants

to

und

erst

and

and

em

bra

ce a

s a

solu

tio

n to

the

ir c

halle

nges

. Fur

ther

mo

re in

o

rder

to

red

uce

risk

, all

inno

vati

ve s

olu

tio

ns

have

to

be

first

tes

ted

in s

ervi

ce d

eliv

ery

envi

ronm

ents

. To

avo

id w

asti

ng r

eso

urce

it

is n

eces

sary

to

rep

licat

e tr

ied

and

te

sted

inno

vati

ve s

olu

tio

ns. T

o c

apac

itat

e p

ublic

ser

vant

s b

y d

emo

nstr

atin

g e

xist

ing

in

nova

tio

ns, i

llust

rati

ng t

he v

alue

of

inno

vati

on

for

serv

ice

del

iver

y an

d

pro

vid

ing

op

po

rtun

itie

s to

inte

rro

gat

e ch

alle

nges

Due

to

the

co

mp

lexi

ties

aro

und

mee

ting

th

e ci

tize

ns’ n

eed

s an

d d

eman

ds

ther

e is

a

need

fo

r co

ntin

uous

mo

der

nisa

tio

n o

f th

e m

achi

nery

of

serv

ice

del

iver

y in

the

co

ntex

t o

f p

ublic

sec

tor

tran

sfo

rmat

ion.

Inno

vati

on

is a

cri

tica

l ele

men

t o

f th

e p

roce

ss o

f m

od

erni

sati

on

whi

ch h

as t

o b

e b

roke

red

an

d d

e-m

ysti

fied

fo

r p

ublic

ser

vant

s to

un

der

stan

d a

nd e

mb

race

as

a so

luti

on

to

thei

r ch

alle

nges

. To

avo

id w

asti

ng r

eso

urce

it

is n

eces

sary

to

rep

licat

e tr

ied

and

tes

ted

in

nova

tive

so

luti

ons

Due

to

the

co

mp

lexi

ties

aro

und

mee

ting

th

e ci

tize

ns’ n

eed

s an

d d

eman

ds

ther

e is

a

need

fo

r co

ntin

uous

mo

der

nisa

tio

n o

f th

e m

achi

nery

of

serv

ice

del

iver

y in

the

co

ntex

t o

f p

ublic

sec

tor

tran

sfo

rmat

ion.

Inno

vati

on

is a

cri

tica

l ele

men

t o

f th

e p

roce

ss o

f m

od

erni

sati

on

whi

ch h

as t

o b

e b

roke

red

an

d d

e-m

ysti

fied

fo

r p

ublic

ser

vant

s to

un

der

stan

d a

nd e

mb

race

as

a so

luti

on

to

thei

r ch

alle

nges

. To

avo

id w

asti

ng r

eso

urce

it

is n

eces

sary

to

rep

licat

e tr

ied

and

tes

ted

in

nova

tive

so

luti

ons

Sour

ce/

colle

ctio

n o

f d

ata

• Pr

oje

ct p

lans

/rep

ort

s o

f p

roje

cts

bei

ng

faci

litat

ed f

or

rep

licat

ions

• Pr

oje

ct p

lan/

rep

ort

s o

f p

roje

cts

bei

ng

pilo

ted

• V

isit

or

atte

ndan

ce r

egis

ters

of

visi

tors

to

the

MM

IC

Pro

ject

pla

ns/r

epo

rts

of

pro

ject

s b

eing

fa

cilit

ated

fo

r re

plic

atio

nsPr

oje

ct p

lans

/rep

ort

s o

f p

roje

cts

bei

ng

faci

litat

ed f

or

rep

licat

ions

Met

hod

of

calc

ulat

ion

• N

umb

er o

f p

roje

cts

bei

ng f

acili

tate

d f

or

rep

licat

ions

• N

umb

er o

f p

roje

cts

bei

ng p

ilote

d

• N

umb

er o

f vi

sito

rs t

o t

he M

MIC

Num

ber

of

pro

ject

s b

eing

fac

ilita

ted

fo

r re

plic

atio

nsN

umb

er o

f p

roje

cts

bei

ng f

acili

tate

d f

or

rep

licat

ions

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

uts

Out

put

sO

utp

uts


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

PIL

OT,

DE

MO

NST

RA

TE A

ND

FA

CIL

ITA

TE T

HE

RE

PLI

CA

TIO

N O

F IN

NO

VA

TIV

E M

OD

ELS

AN

D S

OLU

TIO

NS

STR

ATE

GIC

OB

JEC

TIV

E 2

.3PE

RFO

RM

AN

CE

IND

ICA

TOR

2.3

.520

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.3.

5

To p

ilot

wit

h se

rvic

e o

wne

rs, d

emo

nstr

ate

to p

ublic

ser

vant

s, a

nd f

acili

tate

the

re

plic

atio

n, in

iden

tifie

d s

ecto

rs, o

f in

nova

tive

mo

del

s an

d s

olu

tio

ns t

hat

imp

rove

ser

vice

del

iver

y

Num

ber

of

inno

vati

ve p

roje

cts

faci

litat

ed

for

rep

licat

ion

Two

CPS

I aw

ard

s w

inni

ng a

nd/o

r o

ther

in

nova

tio

n p

roje

cts

faci

litat

ed f

or

rep

licat

ion

Cal

cula

tio

n ty

pe

No

n-C

umul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Sho

rt-t

erm

and

mul

ti-y

ear

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

A c

apab

le a

nd in

nova

tive

pub

lic s

ervi

ce

that

co

ntin

ues

to im

pro

ve it

s im

pac

t in

line

w

ith

citi

zens

cha

ngin

g n

eed

s

A c

apab

le a

nd in

nova

tive

pub

lic s

ervi

ce

that

co

ntin

ues

to im

pro

ve it

s im

pac

t in

line

w

ith

citi

zens

cha

ngin

g n

eed

s

A c

apab

le a

nd in

nova

tive

pub

lic s

ervi

ce

that

co

ntin

ues

to im

pro

ve it

s im

pac

t in

line

w

ith

citi

zens

cha

ngin

g n

eed

s

Ind

icat

or

resp

ons

ibili

ty

Solu

tio

n Su

pp

ort

and

Incu

bat

ion

Solu

tio

n Su

pp

ort

and

Incu

bat

ion

Solu

tio

n Su

pp

ort

and

Incu

bat

ion


STR

ATE

GIC

O

BJE

CTI

VE

TI

TLE

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.120

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

1

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

final

ist

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

rec

og

nise

d in

the

Ann

ual

CPS

I Pub

lic S

ecto

r A

war

ds

Cer

emo

ny t

o en

cour

age

and

pro

mo

te in

nova

tio

n in

the

p

ublic

sec

tor

At

leas

t fo

ur p

roje

cts

per

cat

ego

ry

iden

tifie

d a

nd r

eco

gni

sed

in a

fo

rmal

aw

ard

s ce

rem

ony

Sho

rt

defi

niti

on

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

final

ist

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

rec

og

nise

d in

the

Ann

ual

CPS

I Pub

lic S

ecto

r A

war

ds

Cer

emo

ny t

o en

cour

age

and

pro

mo

te in

nova

tio

n in

the

p

ublic

sec

tor

At

leas

t fo

ur p

roje

cts

per

cat

ego

ry

iden

tifie

d a

nd r

eco

gni

sed

in a

fo

rmal

aw

ard

s ce

rem

ony

Exp

lana

tio

n•

The

cult

ure

refe

rs t

o c

hang

ing

the

m

ind

-set

, att

itud

es a

nd b

ehav

iour

of

pub

lic o

ffici

als

to b

e ab

le t

o c

halle

nge

them

selv

es t

o b

e so

luti

on

focu

ssed

in

the

ir a

pp

roac

hed

and

be

able

to

gen

erat

e ne

ws

idea

s an

d in

nova

tive

so

luti

ons

• K

now

led

ge

pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

ref

ers

to “

Idea

s th

at

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l, Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s, P

ublic

Sec

tor

Inno

vati

on

Aw

ard

s Pr

og

ram

me

• Fi

nalis

t in

nova

tio

n p

roje

cts

or

pro

gra

mm

es r

efer

s to

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

ent

ered

into

the

C

PSI A

war

ds

Pro

gra

mm

e, id

enti

fied

by

an A

dju

dic

atio

n p

anel

as

final

ists

, and

ve

rifie

d a

nd v

alid

ated

thr

oug

h si

te v

isit

s b

y in

tern

al o

ffici

als

• A

nnua

lly h

ost

ing

an

awar

ds

pro

gra

mm

e re

fers

to

all

mile

sto

nes

that

lead

to

the

ho

stin

g o

f an

aw

ard

s ce

rem

ony

. The

se

mile

sto

nes

are

the

offi

cial

laun

ch o

f th

e an

nual

pro

gra

mm

e, m

arke

ting

and

so

licit

ing

ent

ries

, ad

jud

icat

ion

pro

cess

an

d lo

gis

tics

to

war

ds

the

awar

ds

cere

mo

ny

• Fi

nalis

t in

nova

tio

n p

roje

cts

or

pro

gra

mm

es r

efer

s to

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

ent

ered

into

th

e C

PSI A

war

ds

Pro

gra

mm

e, id

enti

fied

b

y an

Ad

jud

icat

ion

pan

el a

s fin

alis

ts,

and

ver

ified

and

val

idat

ed t

hro

ugh

site

vi

sits

by

inte

rnal

offi

cial

s

• C

ateg

ory

mea

ns id

enti

fied

sec

tio

ns

wit

hin

the

CPS

I Aw

ard

s p

rog

ram

me

thes

e ar

e: In

nova

tive

Par

tner

ship

s in

Ser

vice

Del

iver

y, In

nova

tive

use

o

f IC

T’s

to im

pro

ve s

ervi

ce d

eliv

ery,

In

nova

tive

ser

vice

del

iver

y In

stit

utio

ns

and

Inno

vati

ve E

nhan

cem

ents

of

inte

rnal

sys

tem

s o

f g

ove

rnm

ent

( The

se

cata

go

ries

may

be

revi

ewed

fro

m t

ime

to t

ime)

• A

nnua

lly h

ost

ing

an

awar

ds

pro

gra

mm

e re

fers

to

all

mile

sto

nes

that

lead

to

the

host

ing

the

ho

stin

g o

f an

aw

ard

s ce

rem

ony

. The

se m

ilest

one

s ar

e o

ffici

al

laun

ch o

f th

e an

nual

pro

gra

mm

e,

mar

keti

ng a

nd s

olic

itin

g e

ntri

es,

adju

dic

atio

n p

roce

ss a

nd lo

gis

tics

to

war

ds

the

awar

ds

cere

mo

ny

Purp

ose

/ im

po

rtan

cePr

og

ram

mes

, pla

tfo

rms

and

pro

duc

ts a

re

viab

le t

oo

ls f

or

crea

ting

a c

om

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e,

exp

erie

nces

and

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

VI.

TEC

HN

ICA

L IN

DIC

ATO

RS

FOR

PR

OG

RA

MM

E 2

: PU

BLI

C S

EC

TOR

– S

UB

PR

OG

RA

MM

E: E

NA

BLI

NG

EN

VIR

ON

ME

NT


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.120

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

1

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

final

ist

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

rec

og

nise

d in

the

Ann

ual

CPS

I Pub

lic S

ecto

r A

war

ds

Cer

emo

ny t

o en

cour

age

and

pro

mo

te in

nova

tio

n in

the

p

ublic

sec

tor

At

leas

t fo

ur p

roje

cts

per

cat

ego

ry

iden

tifie

d a

nd r

eco

gni

sed

in a

fo

rmal

aw

ard

s ce

rem

ony

Sour

ce/

colle

ctio

n o

f d

ata

Pro

mo

tio

n o

f in

nova

tio

n th

roug

h en

gag

emen

ts w

ith

stak

eho

lder

s th

roug

h p

rog

ram

mes

, pla

tfo

rms

and

pro

duc

ts (i

.e.

“Id

eas

that

Wo

rk”

: The

So

uth

Afr

ican

Pu

blic

Sec

tor

inno

vati

on

Jour

nal,

Pub

lic

Sect

or

Inno

vati

on

Co

nfer

ence

s, P

ublic

Se

cto

r In

nova

tio

n A

war

ds

Pro

gra

mm

e,

Mul

ti-m

edia

Inno

vati

on

Cen

tre)

Ent

ries

to

an

annu

al C

PSI A

war

ds

pro

gra

mm

eE

ntri

es t

o a

n an

nual

CPS

I Aw

ard

s p

rog

ram

me

Met

hod

of

calc

ulat

ion

• N

umb

er o

f ed

itio

ns o

f th

e “I

dea

s th

at

Wo

rk”:

The

So

uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l pub

lishe

d a

nd c

op

ies

dis

sem

inat

ed t

hro

ugho

ut t

he p

ublic

se

cto

r, ac

adem

ia a

nd s

take

hold

ers

• N

umb

er o

f Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s ho

sted

• N

umb

er o

f en

trie

s to

the

Pub

lic S

ecto

r A

war

ds

Pro

gra

mm

e

Num

ber

of

final

ist

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

rec

og

nise

d in

the

fo

rmal

aw

ard

s ce

rem

ony

, and

cap

ture

d in

th

e A

nnua

l the

Pub

lic S

ecto

r A

war

ds

Pro

gra

mm

e p

ublic

atio

n

Num

ber

of

final

ist

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

rec

og

nise

d in

the

fo

rmal

aw

ard

s ce

rem

ony

, and

cap

ture

d in

th

e A

nnua

l the

Pub

lic S

ecto

r A

war

ds

Pro

gra

mm

e p

ublic

atio

n

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

Cal

cula

tio

n ty

pe

No

n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

All

sect

ors

em

bra

ce in

nova

tio

nA

ll se

cto

rs e

mb

race

inno

vati

on

All

sect

ors

em

bra

ce in

nova

tio

n

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

nab

ling

Env

ironm

ent

Ena

blin

g E

nviro

nmen

t


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.220

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

2

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

for

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Kno

wle

dg

e o

n p

ublic

ser

vice

inno

vati

ons

sh

ared

and

exc

hang

ed t

hro

ugh

the

Ann

ual

Pub

lic S

ecto

r In

nova

tio

n C

onf

eren

ce t

o en

cour

age

lear

ning

and

rep

licat

ion

Ho

st t

he A

nnua

l Pub

lic S

ecto

r In

nova

tio

n C

onf

eren

ce t

o s

hare

at

leas

t fiv

e in

nova

tive

b

est

pra

ctic

es a

nd a

pan

el o

f ex

per

ts

dis

cuss

ion

held

Sho

rt

defi

niti

on

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Kno

wle

dg

e o

n p

ublic

ser

vice

inno

vati

ons

sh

ared

and

exc

hang

ed t

hro

ugh

the

Ann

ual

Pub

lic S

ecto

r In

nova

tio

n C

onf

eren

ce t

o en

cour

age

lear

ning

and

rep

licat

ion

Ho

st t

he A

nnua

l Pub

lic S

ecto

r In

nova

tio

n C

onf

eren

ce t

o s

hare

at

leas

t fiv

e in

nova

tive

b

est

pra

ctic

es a

nd a

pan

el o

f ex

per

ts

dis

cuss

ion

held

Exp

lana

tio

n•

The

cult

ure

refe

rs t

o c

hang

ing

the

m

ind

-set

, att

itud

es a

nd b

ehav

iour

of

pub

lic o

ffici

als

to b

e ab

le t

o c

halle

nge

them

selv

es t

o b

e so

luti

on

focu

ssed

in

the

ir a

pp

roac

hed

and

be

able

to

gen

erat

e ne

ws

idea

s an

d in

nova

tive

so

luti

ons

• K

now

led

ge

pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

ref

ers

to “

Idea

s th

at

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l, Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s, P

ublic

Sec

tor

Inno

vati

on

Aw

ard

s Pr

og

ram

me

• A

nnua

lly h

ost

a c

onf

eren

ce m

eans

b

ring

ing

to

get

her

del

egat

es w

ith

po

ssib

le r

epre

sent

atio

n fr

om

all

sphe

res

of

go

vern

men

t, N

GO

s an

d p

riva

te s

ecto

r to

eng

age

on

pub

lic s

ecto

r in

nova

tio

n un

der

a s

pec

ific

them

e

• B

est

pra

ctic

es r

efer

to

inno

vati

on

pro

ject

s o

r p

rog

ram

mes

tha

t ha

ve b

een

succ

essf

ully

imp

lem

ente

d t

o a

dd

ress

se

rvic

e d

eliv

ery

chal

leng

es

• Fi

ve in

nova

tive

bes

t p

ract

ices

sha

re r

efer

s to

the

pre

sent

atio

n o

f in

nova

tive

bes

t p

ract

ices

to

par

tici

pan

ts a

t th

e an

nual

p

ublic

sec

tor

inno

vati

on

conf

eren

ce

• Pa

nel o

f ex

per

ts’ d

iscu

ssio

n re

fers

to

gro

up o

f in

div

idua

ls w

ith

exp

erti

se

rela

ting

to

the

the

me

of

the

conf

eren

ce

in t

hat

par

ticu

lar

year

tha

t is

co

nven

ed,

as p

art

of

the

conf

eren

ce

• R

egis

tere

d p

arti

cip

ants

ref

er t

o re

pre

sent

atio

n fr

om

all

sphe

res

of

go

vern

men

t, N

GO

s an

d p

riva

te s

ecto

r to

eng

age

on

pub

lic s

ecto

r w

ho r

egis

ter

to a

tten

d t

he a

nnua

l pub

lic s

ecto

r in

nova

tio

n co

nfer

ence

thr

oug

h th

e C

PSI’s

reg

istr

atio

n p

latf

orm

s. T

hese

are

p

arti

cip

ants

tha

t re

gis

tere

d t

o a

tten

d t

he

conf

eren

ce

Purp

ose

/ im

po

rtan

cePr

og

ram

mes

, pla

tfo

rms

and

pro

duc

ts a

re

viab

le t

oo

ls f

or

crea

ting

a c

om

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e,

exp

erie

nces

and

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.220

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

2

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

for

enha

ncin

g s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Kno

wle

dg

e o

n p

ublic

ser

vice

inno

vati

ons

sh

ared

and

exc

hang

ed t

hro

ugh

the

Ann

ual

Pub

lic S

ecto

r In

nova

tio

n C

onf

eren

ce t

o en

cour

age

lear

ning

and

rep

licat

ion

Ho

st t

he A

nnua

l Pub

lic S

ecto

r In

nova

tio

n C

onf

eren

ce t

o s

hare

at

leas

t fiv

e in

nova

tive

b

est

pra

ctic

es a

nd a

pan

el o

f ex

per

ts

dis

cuss

ion

held

Sour

ce/

colle

ctio

n o

f d

ata

Pro

mo

tio

n o

f in

nova

tio

n th

roug

h en

gag

emen

ts w

ith

stak

eho

lder

s th

roug

h p

rog

ram

mes

, pla

tfo

rms

and

pro

duc

ts (i

.e.

“Id

eas

that

Wo

rk”

: The

So

uth

Afr

ican

Pu

blic

Sec

tor

inno

vati

on

Jour

nal,

Pub

lic

Sect

or

Inno

vati

on

Co

nfer

ence

s, P

ublic

Se

cto

r In

nova

tio

n A

war

ds

Pro

gra

mm

e,

Mul

ti-m

edia

Inno

vati

on

Cen

tre)

Num

ber

of

pub

lic s

ervi

ce in

nova

tio

ns

shar

ed a

nd e

xcha

nged

thr

oug

h an

ann

ual

conf

eren

ce

• Pr

og

ram

me

of

the

annu

al p

ublic

sec

tor

inno

vati

on

conf

eren

ce in

dic

atin

g t

he

num

ber

of

five

inno

vati

ve b

est

pra

ctic

es•

Reg

iste

r o

f re

gis

tere

d p

arti

cip

ants

th

roug

h th

e C

PSI’s

onl

ine

reg

istr

atio

n p

latf

orm

Met

hod

of

calc

ulat

ion

• N

umb

er o

f ed

itio

ns o

f th

e “I

dea

s th

at

Wo

rk”:

The

So

uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l pub

lishe

d a

nd c

op

ies

dis

sem

inat

ed t

hro

ugho

ut t

he p

ublic

se

cto

r, ac

adem

ia a

nd s

take

hold

ers

• N

umb

er o

f Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s ho

sted

• N

umb

er o

f en

trie

s to

the

Pub

lic S

ecto

r A

war

ds

Pro

gra

mm

e

Num

ber

of

pub

lic s

ervi

ce in

nova

tio

ns

shar

ed a

nd e

xcha

nged

thr

oug

h an

ann

ual

conf

eren

ce

• C

oun

t th

e nu

mb

er o

f b

est

pra

ctic

es

shar

ed a

nd p

anel

of

exp

erts

dis

cuss

ions

he

ld•

Co

unt

the

num

ber

of

reg

iste

red

p

arti

cip

ants

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

Cal

cula

tio

n ty

pe

No

n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

All

sect

ors

em

bra

ce in

nova

tio

nA

ll se

cto

rs e

mb

race

inno

vati

on

All

sect

ors

em

bra

ce in

nova

tio

n

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

nab

ling

Env

ironm

ent

Ena

blin

g E

nviro

nmen

t


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.320

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

3

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

for

enha

ncin

g s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

edit

ions

of

“Id

eas

that

Wo

rk”

: Th

e So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l pub

lishe

d t

o e

nco

urag

e le

arni

ng

Vol 7

Issu

e 1

and

2 o

f “I

dea

s th

at W

ork

”:

The

Sout

h A

fric

an P

ublic

Sec

tor

Inno

vati

on

Jour

nal p

ublis

hed

wit

h at

leas

t 5

case

st

udie

s an

d c

op

ies

dis

sem

inat

ed t

o t

he

pub

lic s

ecto

r, ac

adem

ia a

nd s

take

hold

ers

Sho

rt

defi

niti

on

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

for

enha

ncin

g s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

“Id

eas

that

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l p

ublis

hed

to

enc

our

age

lear

ning

Vol 7

Issu

e 1

and

2 p

ublis

hed

of

“Id

eas

that

W

ork

”: T

he S

out

h A

fric

an P

ublic

Sec

tor

Inno

vati

on

Jour

nal w

ith

at le

ast

5 ca

se

stud

ies

and

co

pie

s d

isse

min

ated

to

the

p

ublic

sec

tor,

acad

emia

and

sta

keho

lder

s

Exp

lana

tio

n•

The

cult

ure

refe

rs t

o c

hang

ing

the

m

ind

-set

, att

itud

es a

nd b

ehav

iour

of

pub

lic o

ffici

als

to b

e ab

le t

o c

halle

nge

them

selv

es t

o b

e so

luti

on

focu

ssed

in

the

ir a

pp

roac

hed

and

be

able

to

gen

erat

e ne

ws

idea

s an

d in

nova

tive

so

luti

ons

• K

now

led

ge

pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

ref

ers

to “

Idea

s th

at

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l, Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s, P

ublic

Sec

tor

Inno

vati

on

Aw

ard

s Pr

og

ram

me

• Pu

blis

hing

mea

ns s

olic

itin

g o

f co

nten

t fo

r la

yout

, des

ign

and

pri

ntin

g o

r p

ost

ing

on

the

CPS

I web

site

of

Issu

e 1

and

Issu

e 2

of

“Id

eas

that

Wo

rk”:

The

So

uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l.

• So

licit

ing

co

nten

t re

fers

to

ap

pro

achi

ng

and

sup

po

rtin

g c

ont

ent

ow

ners

wit

h a

req

uest

to

pub

lish

thei

r co

nten

t in

the

“I

dea

s th

at W

ork

”: T

he S

out

h A

fric

an

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l, an

d

sup

po

rtin

g t

hem

in t

he w

riti

ng a

nd

edit

ing

pro

cess

• Pu

blis

hing

mea

ns s

olic

itin

g o

f co

nten

t fo

r la

yout

, des

ign

and

pri

ntin

g o

r p

ost

ing

on

the

CPS

I web

site

of

Issu

e1 a

nd Is

sue

2

• C

op

ies

dis

sem

inat

ed r

efer

s to

the

d

istr

ibut

ion

of

cop

ies

to t

he p

ublic

se

cto

r, ac

adem

ia a

nd s

take

hold

ers

thro

ugh

the

CPS

I web

site

Purp

ose

/ im

po

rtan

cePr

og

ram

mes

, pla

tfo

rms

and

pro

duc

ts a

re

viab

le t

oo

ls f

or

crea

ting

a c

om

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e,

exp

erie

nces

and

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

Sour

ce/

colle

ctio

n o

f d

ata

Pro

mo

tio

n o

f in

nova

tio

n th

roug

h en

gag

emen

ts w

ith

stak

eho

lder

s th

roug

h p

rog

ram

mes

, pla

tfo

rms

and

pro

duc

ts (i

.e.

“Id

eas

that

Wo

rk”

: The

So

uth

Afr

ican

Pu

blic

Sec

tor

inno

vati

on

Jour

nal,

Pub

lic

Sect

or

Inno

vati

on

Co

nfer

ence

s, P

ublic

Se

cto

r In

nova

tio

n A

war

ds

Pro

gra

mm

e,

Mul

ti-m

edia

Inno

vati

on

Cen

tre)

Num

ber

of

edit

ions

pub

lishe

d

Num

ber

of

edit

ions

pub

lishe

d a

nd p

roo

f o

f d

isse

min

atio

n th

ereo

f


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.320

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7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

3

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

edit

ions

of

“Id

eas

that

Wo

rk”

: Th

e So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l pub

lishe

d t

o e

nco

urag

e le

arni

ng

Vol 7

Issu

e 1

and

2 o

f “I

dea

s th

at W

ork

”:

The

Sout

h A

fric

an P

ublic

Sec

tor

Inno

vati

on

Jour

nal p

ublis

hed

wit

h at

leas

t 5

case

st

udie

s an

d c

op

ies

dis

sem

inat

ed t

o t

he

pub

lic s

ecto

r, ac

adem

ia a

nd s

take

hold

ers

Met

hod

of

calc

ulat

ion

• N

umb

er o

f ed

itio

ns o

f “I

dea

s th

at

Wo

rk”:

The

So

uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l pub

lishe

d a

nd c

op

ies

dis

sem

inat

ed t

hro

ugho

ut t

he p

ublic

se

cto

r, ac

adem

ia a

nd s

take

hold

ers

• N

umb

er o

f Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s ho

sted

• N

umb

er o

f en

trie

s to

the

Pub

lic S

ecto

r A

war

ds

Pro

gra

mm

e

Co

unt

the

num

ber

of

edit

ions

pub

lishe

d•

Pub

lishe

d e

dit

ions

of

“Id

eas

that

W

ork

”: T

he S

out

h A

fric

an P

ublic

Sec

tor

Inno

vati

on

Jour

nal p

ublis

hed

• N

umb

er o

f co

pie

s d

isse

min

ated

to

the

p

ublic

sec

tor,

acad

emia

and

sta

keho

lder

s

Dat

a lim

itat

ions

N

one

No

neN

umb

er o

f co

pie

s p

rint

ed o

f “I

dea

s th

at

Wo

rk”:

The

So

uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l dis

sem

inat

ed is

d

epen

den

t o

n th

e av

aila

bili

ty o

f fin

anci

al

reso

urce

s

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

Cal

cula

tio

n ty

pe

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n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

All

sect

ors

em

bra

ce in

nova

tio

nA

ll se

cto

rs e

mb

race

inno

vati

on

All

sect

ors

em

bra

ce in

nova

tio

n

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

nab

ling

Env

ironm

ent

Ena

blin

g E

nviro

nmen

t


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.420

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

4

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

wo

rksh

op

s o

n Le

adin

g

Inno

vati

on

wo

rksh

op

s in

the

Pub

lic S

ervi

ce

to b

uild

cap

acit

y in

the

pub

lic s

ervi

ce h

eld

Two

wo

rksh

op

hel

d a

nd a

tten

ded

by

pub

lic

offi

cial

s

Sho

rt

defi

niti

on

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

to e

nhan

ce s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

wo

rksh

op

s o

n Le

adin

g

Inno

vati

on

wo

rksh

op

s in

the

Pub

lic S

ervi

ce

to b

uild

cap

acit

y in

the

pub

lic s

ervi

ce h

eld

Two

wo

rksh

op

s he

ld a

nd a

tten

ded

by

pub

lic o

ffici

als

Exp

lana

tio

n•

The

cult

ure

refe

rs t

o c

hang

ing

the

m

ind

-set

, att

itud

es a

nd b

ehav

iour

of

pub

lic o

ffici

als

to b

e ab

le t

o c

halle

nge

them

selv

es t

o b

e so

luti

on

focu

ssed

in

the

ir a

pp

roac

hed

and

be

able

to

gen

erat

e ne

ws

idea

s an

d in

nova

tive

so

luti

ons

• K

now

led

ge

pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

ref

ers

to “

Idea

s th

at

Wo

rk”

: The

So

uth

Afr

ican

Pub

lic S

ecto

r in

nova

tio

n Jo

urna

l, Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s, P

ublic

Sec

tor

Inno

vati

on

Aw

ard

s Pr

og

ram

me

• Th

e Le

adin

g In

nova

tio

n w

ork

sho

p is

a

sho

rten

ed v

ersi

on

of

NQ

F al

igne

d

Exe

cuti

ve m

od

ule

on

Inno

vati

on

man

agem

ent

whi

ch w

ill b

e fa

cilit

ated

by

the

CPS

I to

pub

lic o

ffici

als

• Th

e Le

adin

g In

nova

tio

n w

ork

sho

p is

a

sho

rten

ed v

ersi

on

of

NQ

F al

igne

d

Exe

cuti

ve m

od

ule

on

Inno

vati

on

man

agem

ent

whi

ch w

ill b

e fa

cilit

ated

by

the

CPS

I to

pub

lic o

ffici

als

Purp

ose

/ im

po

rtan

cePr

og

ram

mes

, pla

tfo

rms

and

pro

duc

ts a

re

viab

le t

oo

ls f

or

crea

ting

a c

om

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e,

exp

erie

nces

and

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

Pro

gra

mm

es, p

latf

orm

s an

d p

rod

ucts

use

d

to c

reat

e a

com

mun

ity

of

inno

vato

rs f

or

shar

ing

of

kno

wle

dg

e, e

xper

ienc

es a

nd

bes

t p

ract

ices

Sour

ce/

colle

ctio

n o

f d

ata

Pro

mo

tio

n o

f in

nova

tio

n th

roug

h en

gag

emen

ts w

ith

stak

eho

lder

s th

roug

h p

rog

ram

mes

, pla

tfo

rms

and

pro

duc

ts (i

.e.

“Id

eas

that

Wo

rk”

: The

So

uth

Afr

ican

Pu

blic

Sec

tor

inno

vati

on

Jour

nal,

Pub

lic

Sect

or

Inno

vati

on

Co

nfer

ence

s, P

ublic

Se

cto

r In

nova

tio

n A

war

ds

Pro

gra

mm

e,

Mul

ti-m

edia

Inno

vati

on

Cen

tre)

Num

ber

of

wo

rksh

op

s he

ldN

umb

er o

f w

ork

sho

ps

held


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

INN

OV

ATI

ON

KN

OW

LED

GE

PR

OG

RA

MM

ES,

PR

OD

UC

TS A

ND

PLA

TFO

RM

S

STR

ATE

GIC

OB

JEC

TIV

E 2

.4PE

RFO

RM

AN

CE

IND

ICA

TOR

2.4

.420

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7 PE

RFO

RM

AN

CE

TA

RG

ET

2.4.

4

To p

rom

ote

a c

ultu

re o

f in

nova

tio

n in

th

e p

ublic

sec

tor

for

enha

ncin

g s

ervi

ce

del

iver

y th

roug

h su

stai

ning

and

man

agin

g

kno

wle

dg

e p

rog

ram

mes

, pro

duc

ts a

nd

pla

tfo

rms

Num

ber

of

wo

rksh

op

s o

n Le

adin

g

Inno

vati

on

wo

rksh

op

s in

the

Pub

lic S

ervi

ce

to b

uild

cap

acit

y in

the

pub

lic s

ervi

ce h

eld

Two

wo

rksh

op

hel

d a

nd a

tten

ded

by

pub

lic

offi

cial

s

Met

hod

of

calc

ulat

ion

• N

umb

er o

f ed

itio

ns o

f th

e “I

dea

s th

at

Wo

rk”:

The

So

uth

Afr

ican

Pub

lic S

ecto

r In

nova

tio

n Jo

urna

l pub

lishe

d a

nd c

op

ies

dis

sem

inat

ed t

hro

ugho

ut t

he p

ublic

se

cto

r, ac

adem

ia a

nd s

take

hold

ers

• N

umb

er o

f Pu

blic

Sec

tor

Inno

vati

on

Co

nfer

ence

s ho

sted

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umb

er o

f en

trie

s to

the

Pub

lic S

ecto

r A

war

ds

Pro

gra

mm

e

Co

unti

ng o

f w

ork

sho

ps

held

and

at

tend

ance

reg

iste

rsN

umb

er o

f w

ork

sho

ps

held

and

att

end

ance

re

gis

ters

Dat

a lim

itat

ions

N

one

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neN

one

Typ

e o

f in

dic

ato

r O

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ut

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cula

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n ty

pe

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n-cu

mul

ativ

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cum

ulat

ive

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n-cu

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ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

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ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

All

sect

ors

em

bra

ce in

nova

tio

nA

ll se

cto

rs e

mb

race

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vati

on

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sect

ors

em

bra

ce in

nova

tio

n

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icat

or

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ty

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blin

g E

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tE

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ling

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g E

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N,

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HE

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TER

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ICA

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CE

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ET

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1

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

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tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

cont

ent

item

s o

n In

nova

tio

n,

Pub

lic A

dm

inis

trat

ion

and

Fin

ance

, up

load

ed o

nto

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UN

PAN

Po

rtal

as

the

SAD

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nlin

e R

egio

nal C

entr

e to

co

ntri

but

e to

the

str

eng

then

ing

of

pub

lic

adm

inis

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ion

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od

go

vern

ance

in

itia

tive

s

Up

load

120

0 co

nten

t it

ems

on

inno

vati

on,

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ublic

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min

istr

atio

n an

d fi

nanc

e o

nto

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U

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ort

al

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rt

defi

niti

on

Part

icip

atin

g in

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iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

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ce

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iati

ves

Num

ber

of

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tio

n,

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lic A

dm

inis

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ion

and

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ance

, up

load

ed o

nto

the

UN

PAN

Po

rtal

as

the

SAD

C O

nlin

e R

egio

nal C

entr

e to

co

ntri

but

e to

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str

eng

then

ing

of

pub

lic

adm

inis

trat

ion

and

go

od

go

vern

ance

in

itia

tive

s

Up

load

120

0 co

nten

t it

ems

on

inno

vati

on,

p

ublic

ad

min

istr

atio

n an

d fi

nanc

e o

nto

the

U

NPA

N P

ort

al

Exp

lana

tio

n•

Part

icip

atio

n re

fers

to

par

tner

ing

wit

h lo

cal a

nd in

tern

atio

nal i

nsti

tuti

ons

(i.e

. U

N, C

APA

M, A

U, a

nd A

APA

M),

it f

urth

er

refe

rs t

o t

he c

ont

rib

utio

n to

kno

wle

dg

e re

po

sito

ries

and

att

end

ing

the

offi

cial

m

eeti

ngs

and

act

ivit

ies

• U

N in

clud

es m

emb

ersh

ip o

n C

EPA

, SA

DC

O

nlin

e R

egio

nal C

entr

e fo

r U

NPA

N a

nd

oth

er a

ctiv

itie

s su

ch a

s se

rvic

e o

n E

xper

t G

roup

on

tran

sfer

ring

inno

vati

on

to L

east

D

evel

op

ing

Co

untr

ies.

CA

PAM

incl

udes

m

emb

ersh

ip

• Pr

ofil

ing

ref

ers

to t

he e

nter

ing

of

Sout

h A

fric

an In

nova

tio

ns t

o in

tern

atio

nal

awar

ds

pro

gra

mm

e su

ch a

s U

nite

d

Nat

ions

Pub

lic S

ervi

ce A

war

d (U

NPS

A),

CA

PAM

, AA

PSIA

and

AA

PAM

to

sha

re

Sout

h A

fric

an p

ract

ices

, bra

nd t

he

coun

try

and

pro

mo

te g

lob

al le

arni

ng

• Sh

arin

g r

efer

s to

the

up

load

ing

of

pub

lic

sect

or

rela

ted

do

cum

ents

and

new

s fe

eds

to t

he U

NPA

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ort

al a

nd m

akin

g in

put

s an

d p

rese

ntat

ions

ava

ilab

le

• C

ont

ent

uplo

ads

on

UN

PAN

ref

ers

to p

ublic

ad

min

istr

atio

n d

ocu

men

ts,

new

s an

d e

vent

s fr

om

the

SA

DC

reg

ion

avai

led

on

the

Uni

ted

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iona

l Pub

lic

Ad

min

istr

atio

n N

etw

ork

Po

rtal

. CPS

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th

e ri

ght

s to

up

load

co

nten

t th

roug

h a

cont

ent

man

agem

ent

syst

em o

n w

ww

.un

pan

.org

on

beh

alf

of

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SAD

C r

egio

n

• C

ont

ent

uplo

ads

on

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ref

ers

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ublic

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min

istr

atio

n d

ocu

men

ts,

new

s an

d e

vent

s fr

om

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SA

DC

reg

ion

avai

led

on

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Uni

ted

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iona

l Pub

lic

Ad

min

istr

atio

n N

etw

ork

Po

rtal

. CPS

I has

th

e ri

ght

s to

up

load

co

nten

t th

roug

h a

cont

ent

man

agem

ent

syst

em o

n w

ww

.un

pan

.org

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beh

alf

of

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SAD

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n


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uth

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ber

of

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rtal

as

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nlin

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entr

e to

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ntri

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e to

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str

eng

then

ing

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lic

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inis

trat

ion

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go

od

go

vern

ance

in

itia

tive

s

Up

load

120

0 co

nten

t it

ems

on

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vati

on,

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ublic

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min

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n an

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nanc

e o

nto

the

U

NPA

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ort

al

Purp

ose

/ im

po

rtan

ceG

lob

al s

hari

ng o

f in

nova

tive

pra

ctic

es t

o ad

dre

ss s

imila

r se

rvic

e d

eliv

ery

chal

leng

es,

avo

idin

g r

einv

enti

ng t

he w

heel

, lea

rnin

g

amo

ngst

co

untr

ies

bec

om

es im

per

ativ

e.

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h A

fric

a is

a m

emb

er s

tate

and

thu

s ha

s to

par

tici

pat

e

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate

Sour

ce/

colle

ctio

n o

f d

ata

• N

umb

er o

f co

nten

t up

load

s to

the

U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Num

ber

of

cap

acit

y b

uild

ing

and

kn

ow

led

ge

shar

ing

wo

rksh

op

ho

sted

fo

r m

emb

er c

oun

trie

s•

Num

ber

co

untr

y vi

sits

to

SA

DC

mem

ber

s st

ate

to p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Num

ber

of

cont

ent

uplo

ads

to t

he U

NPA

N

po

rtal

N

umb

er o

f co

nten

t up

load

s to

the

UN

PAN

p

ort

al

Met

hod

of

calc

ulat

ion

• C

oun

ting

the

num

ber

of

cont

ent

uplo

ads

to t

he U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

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unti

ng t

he n

umb

er c

apac

ity

bui

ldin

g

and

kno

wle

dg

e sh

arin

g w

ork

sho

p h

ost

ed

for

mem

ber

co

untr

ies

• C

oun

ting

the

num

ber

co

untr

y vi

sits

to

SAD

C m

emb

ers

stat

e to

pro

mo

te t

he u

se

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Co

unti

ng t

he n

umb

er o

f co

nten

t up

load

s to

th

e U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng

Co

unti

ng t

he n

umb

er o

f co

nten

t up

load

s to

the

UN

PAN

po

rtal

to

the

SA

DC

reg

ion

for

lear

ning

and

sha

ring

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

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cula

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pe

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n-cu

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ativ

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on-

cum

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ive

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n-cu

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ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually


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Part

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atin

g in

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arni

ng,

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ing

and

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filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

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iati

ves

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ber

of

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tio

n,

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lic A

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inis

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ion

and

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ance

, up

load

ed o

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UN

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rtal

as

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nlin

e R

egio

nal C

entr

e to

co

ntri

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e to

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str

eng

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ing

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lic

adm

inis

trat

ion

and

go

od

go

vern

ance

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itia

tive

s

Up

load

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0 co

nten

t it

ems

on

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vati

on,

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ublic

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atio

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nanc

e o

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U

NPA

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ort

al

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

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ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

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hang

e fr

om

pre

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us

year

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ired

p

erfo

rman

ce

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acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

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tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

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acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

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tio

n in

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s to

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ds

go

od

g

ove

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ce

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acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

nab

ling

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ironm

ent

Ena

blin

g E

nviro

nmen

t


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atin

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rnat

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l in

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tio

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ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

UN

PAN

SA

DC

reg

iona

l wo

rksh

op

ho

sted

to

max

imiz

e SA

DC

's c

ont

ent

cont

rib

utio

n to

th

e U

NPA

N P

ort

al

Ho

st a

UN

PAN

SA

DC

reg

iona

l wo

rksh

op

at

tend

ed b

y re

pre

sent

ativ

es f

rom

SA

DC

co

untr

ies

Sho

rt

defi

niti

on

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

UN

PAN

SA

DC

reg

iona

l wo

rksh

op

ho

sted

to

max

imiz

e SA

DC

’s c

ont

ent

cont

rib

utio

n to

th

e U

NPA

N P

ort

al

Ho

st a

UN

PAN

SA

DC

reg

iona

l wo

rksh

op

at

tend

ed b

y re

pre

sent

ativ

es f

rom

SA

DC

co

untr

ies

Exp

lana

tio

n•

Part

icip

atio

n re

fers

to

par

tner

ing

wit

h lo

cal a

nd in

tern

atio

nal i

nsti

tuti

ons

(i.e

. U

N, C

APA

M, A

U, a

nd A

APA

M),

it f

urth

er

refe

rs t

o t

he c

ont

rib

utio

n to

kno

wle

dg

e re

po

sito

ries

and

att

end

ing

the

offi

cial

m

eeti

ngs

and

act

ivit

ies

• U

N in

clud

es m

emb

ersh

ip o

n C

EPA

, SA

DC

O

nlin

e R

egio

nal C

entr

e fo

r U

NPA

N a

nd

oth

er a

ctiv

itie

s su

ch a

s se

rvic

e o

n E

xper

t G

roup

on

tran

sfer

ring

inno

vati

on

to L

east

D

evel

op

ing

Co

untr

ies.

CA

PAM

incl

udes

m

emb

ersh

ip

• Pr

ofil

ing

ref

ers

to t

he e

nter

ing

of

Sout

h A

fric

an In

nova

tio

ns t

o in

tern

atio

nal

awar

ds

pro

gra

mm

e su

ch a

s U

nite

d

Nat

ions

Pub

lic S

ervi

ce A

war

d (U

NPS

A),

CA

PAM

, AA

PSIA

and

AA

PAM

to

sha

re

Sout

h A

fric

an p

ract

ices

, bra

nd t

he

coun

try

and

pro

mo

te g

lob

al le

arni

ng

• Sh

arin

g r

efer

s to

the

up

load

ing

of

pub

lic

sect

or

rela

ted

do

cum

ents

and

new

s fe

eds

to t

he U

NPA

N p

ort

al a

nd m

akin

g in

put

s an

d p

rese

ntat

ions

ava

ilab

le

• Th

e an

nual

reg

iona

l wo

rksh

op

ref

ers

to a

w

ork

sho

p h

ost

ed b

y C

PSI w

here

in S

AD

C

coun

trie

s ar

e in

vite

d t

o a

tten

d a

nnua

lly a

s p

art

of

stre

ngth

enin

g t

he S

AD

C c

ont

ent

cont

rib

utio

n to

the

UN

PAN

Po

rtal

• Th

e A

nnua

l reg

iona

l wo

rksh

op

ref

ers

to a

w

ork

sho

p h

ost

ed b

y C

PSI w

here

in S

AD

C

coun

trie

s ar

e in

vite

d t

o a

tten

d a

nnua

lly

as p

art

of

stre

ngth

enin

g t

he S

AD

C

UN

PAN

• R

epre

sent

ativ

es f

rom

SA

DC

co

untr

ies

are

go

vern

men

t o

ffici

als

resp

ons

ible

fo

r th

e co

ord

inat

ion

of

cont

ent

for

the

UN

PAN

Po

rtal

who

are

invi

ted

to

att

end

the

w

ork

sho

p b

y C

PSI.

Purp

ose

/ im

po

rtan

ceG

lob

al s

hari

ng o

f in

nova

tive

pra

ctic

es t

o ad

dre

ss s

imila

r se

rvic

e d

eliv

ery

chal

leng

es,

avo

idin

g r

einv

enti

ng t

he w

heel

, lea

rnin

g

amo

ngst

co

untr

ies

bec

om

es im

per

ativ

e.

Sout

h A

fric

a is

a m

emb

er s

tate

and

thu

s ha

s to

par

tici

pat

e

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

CO

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N T

OW

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DS

IMP

RO

VE

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AN

D A

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AN

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HE

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ICA

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TA

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ET

2.5.

2

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

UN

PAN

SA

DC

reg

iona

l wo

rksh

op

ho

sted

to

max

imiz

e SA

DC

's c

ont

ent

cont

rib

utio

n to

th

e U

NPA

N P

ort

al

Ho

st a

UN

PAN

SA

DC

reg

iona

l wo

rksh

op

at

tend

ed b

y re

pre

sent

ativ

es f

rom

SA

DC

co

untr

ies

Sour

ce/

colle

ctio

n o

f d

ata

• N

umb

er o

f co

nten

t up

load

s to

the

U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Num

ber

of

cap

acit

y b

uild

ing

and

kn

ow

led

ge

shar

ing

wo

rksh

op

ho

sted

fo

r m

emb

er c

oun

trie

s•

Num

ber

co

untr

y vi

sits

to

SA

DC

mem

ber

s st

ate

to p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Num

ber

of

cont

ent

uplo

ads

to t

he U

NPA

N

po

rtal

N

umb

er o

f co

nten

t up

load

s to

the

UN

PAN

p

ort

al

Met

hod

of

calc

ulat

ion

• C

oun

ting

the

num

ber

of

cont

ent

uplo

ads

to t

he U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Co

unti

ng t

he n

umb

er c

apac

ity

bui

ldin

g

and

kno

wle

dg

e sh

arin

g w

ork

sho

p h

ost

ed

for

mem

ber

co

untr

ies

• C

oun

ting

the

num

ber

co

untr

y vi

sits

to

SAD

C m

emb

ers

stat

e to

pro

mo

te t

he u

se

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Co

unti

ng t

he n

umb

er o

f co

nten

t up

load

s to

th

e U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng

Co

unti

ng t

he n

umb

er o

f co

nten

t up

load

s to

the

UN

PAN

po

rtal

to

the

SA

DC

reg

ion

for

lear

ning

and

sha

ring

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

Cal

cula

tio

n ty

pe

No

n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

nab

ling

Env

ironm

ent

Ena

blin

g E

nviro

nmen

t


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

CO

NTR

IBU

TIO

N T

OW

AR

DS

IMP

RO

VE

D P

UB

LIC

SE

RV

ICE

AN

D A

DM

INIS

TRA

TIO

N,

INC

LUD

ING

AFR

ICA

AN

D T

HE

IN

TER

NA

TIO

NA

L A

RE

NA

STR

ATE

GIC

OB

JEC

TIV

E 2

.5PE

RFO

RM

AN

CE

IND

ICA

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2.5

.320

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AN

CE

TA

RG

ET

2.5.

3

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

coun

try

visi

ts c

ond

ucte

d t

o cr

eate

aw

aren

ess

on

UN

PAN

Co

nduc

t tw

o S

AD

C c

oun

try

visi

ts

Sho

rt

defi

niti

on

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

coun

try

visi

ts c

ond

ucte

d t

o cr

eate

aw

aren

ess

on

UN

PAN

Co

nduc

t tw

o S

AD

C c

oun

try

visi

t

Exp

lana

tio

n•

Part

icip

atio

n re

fers

to

par

tner

ing

wit

h lo

cal a

nd in

tern

atio

nal i

nsti

tuti

ons

(i.e

. U

N, C

APA

M, A

U, a

nd A

APA

M),

it f

urth

er

refe

rs t

o t

he c

ont

rib

utio

n to

kno

wle

dg

e re

po

sito

ries

and

att

end

ing

the

offi

cial

m

eeti

ngs

and

act

ivit

ies

• U

N in

clud

es m

emb

ersh

ip o

n C

EPA

, SA

DC

O

nlin

e R

egio

nal C

entr

e fo

r U

NPA

N a

nd

oth

er a

ctiv

itie

s su

ch a

s se

rvic

e o

n E

xper

t G

roup

on

tran

sfer

ring

inno

vati

on

to L

east

D

evel

op

ing

Co

untr

ies.

CA

PAM

incl

udes

m

emb

ersh

ip

• Pr

ofil

ing

ref

ers

to t

he e

nter

ing

of

Sout

h A

fric

an In

nova

tio

ns t

o in

tern

atio

nal

awar

ds

pro

gra

mm

e su

ch a

s U

nite

d

Nat

ions

Pub

lic S

ervi

ce A

war

d (U

NPS

A),

CA

PAM

, AA

PSIA

and

AA

PAM

to

sha

re

Sout

h A

fric

an p

ract

ices

, bra

nd t

he

coun

try

and

pro

mo

te g

lob

al le

arni

ng

• Sh

arin

g r

efer

s to

the

up

load

ing

of

pub

lic

sect

or

rela

ted

do

cum

ents

and

new

s fe

eds

to t

he U

NPA

N p

ort

al a

nd m

akin

g in

put

s an

d p

rese

ntat

ions

ava

ilab

le

• C

oun

try

visi

ts r

efer

s to

the

tri

ps

und

erta

ken

to S

AD

C m

emb

er c

oun

trie

s to

cre

ate

awar

enes

s an

d p

rom

ote

the

us

e o

f U

NPA

N P

ort

al a

s a

kno

wle

dg

e re

po

sito

ry o

n p

ublic

ser

vice

inno

vati

on

and

ad

min

istr

atio

n. T

his

visi

t ca

n b

e p

art

of

ano

ther

eng

agem

ent.

• C

oun

try

visi

ts r

efer

s to

the

tri

ps

und

erta

ken

to S

AD

C m

emb

er c

oun

trie

s to

cre

ate

awar

enes

s an

d p

rom

ote

the

us

e o

f U

NPA

N P

ort

al a

s a

kno

wle

dg

e re

po

sito

ry o

n p

ublic

ser

vice

inno

vati

on

and

ad

min

istr

atio

n

• Th

e co

untr

ies

visi

ted

eac

h ye

ar a

re

pro

po

sed

to

the

Min

iste

r b

y th

e C

PSI.

The

coun

trie

s ar

e d

eter

min

ed b

ased

on

avai

lab

ility

of

fund

s an

d/o

r in

vita

tio

n fr

om

the

co

untr

ies

Purp

ose

/ im

po

rtan

ceG

lob

al s

hari

ng o

f in

nova

tive

pra

ctic

es t

o ad

dre

ss s

imila

r se

rvic

e d

eliv

ery

chal

leng

es,

avo

idin

g r

einv

enti

ng t

he w

heel

, lea

rnin

g

amo

ngst

co

untr

ies

bec

om

es im

per

ativ

e.

Sout

h A

fric

a is

a m

emb

er s

tate

and

thu

s ha

s to

par

tici

pat

e

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate


RA

TEG

IC

OB

JEC

TIV

E

TITL

E

CO

NTR

IBU

TIO

N T

OW

AR

DS

IMP

RO

VE

D P

UB

LIC

SE

RV

ICE

AN

D A

DM

INIS

TRA

TIO

N,

INC

LUD

ING

AFR

ICA

AN

D T

HE

IN

TER

NA

TIO

NA

L A

RE

NA

STR

ATE

GIC

OB

JEC

TIV

E 2

.5PE

RFO

RM

AN

CE

IND

ICA

TOR

2.5

.320

16/1

7 PE

RFO

RM

AN

CE

TA

RG

ET

2.5.

3

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

coun

try

visi

ts c

ond

ucte

d t

o cr

eate

aw

aren

ess

on

UN

PAN

Co

nduc

t tw

o S

AD

C c

oun

try

visi

ts

Sour

ce/

colle

ctio

n o

f d

ata

• N

umb

er o

f co

nten

t up

load

s to

the

U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Num

ber

of

cap

acit

y b

uild

ing

and

kn

ow

led

ge

shar

ing

wo

rksh

op

ho

sted

fo

r m

emb

er c

oun

trie

s•

Num

ber

co

untr

y vi

sits

to

SA

DC

mem

ber

s st

ate

to p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Num

ber

co

untr

y vi

sits

to

SA

DC

mem

ber

st

ate

to p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Num

ber

of

coun

ty v

isit

s co

nduc

ted

per

ye

ar

Met

hod

of

calc

ulat

ion

• C

oun

ting

the

num

ber

of

cont

ent

uplo

ads

to t

he U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Co

unti

ng t

he n

umb

er c

apac

ity

bui

ldin

g

and

kno

wle

dg

e sh

arin

g w

ork

sho

p h

ost

ed

for

mem

ber

co

untr

ies

• C

oun

ting

the

num

ber

co

untr

y vi

sits

to

SAD

C m

emb

er s

tate

to

pro

mo

te t

he u

se

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Co

unti

ng t

he n

umb

er c

oun

try

visi

ts t

o SA

DC

mem

ber

sta

te t

o p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Co

unti

ng t

he n

umb

er c

oun

try

visi

ts t

o SA

DC

mem

ber

sta

te t

o p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Dat

a lim

itat

ions

N

one

Ava

ilab

ility

of

fund

s

Co

st c

ont

ainm

ent

mea

sure

s

Ava

ilab

ility

of

fund

s

Co

st c

ont

ainm

ent

mea

sure

s

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

Cal

cula

tio

n ty

pe

No

n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

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HE

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TER

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ATE

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.5PE

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ICA

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CE

TA

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ET

2.5.

4

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

Sout

h A

fric

an in

nova

tio

n p

roje

cts

sup

po

rted

to

ent

er in

to

Inte

rnat

iona

l Aw

ard

s Pr

og

ram

mes

Ent

er a

t le

ast

eig

ht S

out

h A

fric

an

pub

lic s

ervi

ce in

nova

tio

n p

roje

cts

into

In

tern

atio

nal A

war

ds

Pro

gra

mm

es

Sho

rt

defi

niti

on

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

coun

try

visi

ts c

ond

ucte

d t

o cr

eate

aw

aren

ess

on

UN

PAN

Ent

er a

t le

ast

eig

ht S

out

h A

fric

an

pub

lic s

ervi

ce in

nova

tio

n p

roje

cts

into

In

tern

atio

nal A

war

ds

Pro

gra

mm

es

Exp

lana

tio

n•

Part

icip

atio

n re

fers

to

par

tner

ing

wit

h lo

cal a

nd in

tern

atio

nal i

nsti

tuti

ons

(i.e

. U

N, C

APA

M, A

U, a

nd A

APA

M),

it f

urth

er

refe

rs t

o t

he c

ont

rib

utio

n to

kno

wle

dg

e re

po

sito

ries

and

att

end

ing

the

offi

cial

m

eeti

ngs

and

act

ivit

ies

• U

N in

clud

es m

emb

ersh

ip o

n C

EPA

, SA

DC

O

nlin

e R

egio

nal C

entr

e fo

r U

NPA

N a

nd

oth

er a

ctiv

itie

s su

ch a

s se

rvic

e o

n E

xper

t G

roup

on

tran

sfer

ring

inno

vati

on

to L

east

D

evel

op

ing

Co

untr

ies.

CA

PAM

incl

udes

m

emb

ersh

ip

• Pr

ofil

ing

ref

ers

to t

he e

nter

ing

of

Sout

h A

fric

an In

nova

tio

ns t

o in

tern

atio

nal

awar

ds

pro

gra

mm

e su

ch a

s U

nite

d

Nat

ions

Pub

lic S

ervi

ce A

war

d (U

NPS

A),

CA

PAM

, AA

PSIA

and

AA

PAM

to

sha

re

Sout

h A

fric

an p

ract

ices

, bra

nd t

he

coun

try

and

pro

mo

te g

lob

al le

arni

ng

• Sh

arin

g r

efer

s to

the

up

load

ing

of

pub

lic

sect

or

rela

ted

do

cum

ents

and

new

s fe

eds

to t

he U

NPA

N p

ort

al a

nd m

akin

g in

put

s an

d p

rese

ntat

ions

ava

ilab

le

• Su

pp

ort

ing

So

uth

Afr

ican

pro

ject

s to

ent

er f

or

Inte

rnat

iona

l Aw

ard

s Pr

og

ram

mes

ref

ers

to t

he a

ctua

l ent

erin

g

of

the

Sout

h A

fric

an p

ublic

ser

vice

in

nova

tio

n p

roje

cts

in In

tern

atio

nal

Aw

ard

s Pr

og

ram

mes

fo

r ex

amp

le t

he

Uni

ted

Nat

ions

Pub

lic S

ervi

ce A

war

ds

whi

ch a

re h

eld

ann

ually

. The

pro

ject

s en

tere

d in

clud

e C

PSI A

war

ds

final

ists

and

an

y o

ther

So

uth

Afr

ican

pub

lic s

ervi

ce

inno

vati

ve p

roje

cts

• Su

pp

ort

ing

So

uth

Afr

ican

pro

ject

s to

ent

er f

or

Inte

rnat

iona

l Aw

ard

s Pr

og

ram

mes

ref

ers

to t

he a

ctua

l ent

erin

g

of

the

Sout

h A

fric

an p

ublic

ser

vice

in

nova

tio

n p

roje

cts

in in

tern

atio

nal

awar

ds

pro

gra

mm

es f

or

exam

ple

the

U

nite

d N

atio

ns P

ublic

Ser

vice

Aw

ard

s w

hich

are

hel

d a

nnua

lly. T

he p

roje

cts

ente

red

incl

ude

CPS

I Aw

ard

s fin

alis

ts a

nd

any

oth

er S

out

h A

fric

an p

ublic

ser

vice

in

nova

tive

pro

ject

s

• Th

e ei

ght

pro

ject

s en

tere

d in

clud

e C

PSI A

war

ds

final

ists

and

any

oth

er

Sout

h A

fric

an p

ublic

ser

vice

inno

vati

ve

pro

ject

s se

lect

ed t

o e

nter

in In

tern

atio

nal

Aw

ard

s Pr

og

ram

mes

are

det

erm

ined

by

the

crit

eria

of

the

Inte

rnat

iona

l Aw

ard

s Pr

og

ram

mes

Purp

ose

/ im

po

rtan

ceG

lob

al s

hari

ng o

f in

nova

tive

pra

ctic

es t

o ad

dre

ss s

imila

r se

rvic

e d

eliv

ery

chal

leng

es,

avo

idin

g r

einv

enti

ng t

he w

heel

, lea

rnin

g

amo

ngst

co

untr

ies

bec

om

es im

per

ativ

e.

Sout

h A

fric

a is

a m

emb

er s

tate

and

thu

s ha

s to

par

tici

pat

e

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate

Glo

bal

sha

ring

of

inno

vati

ve p

ract

ices

to

add

ress

sim

ilar

serv

ice

del

iver

y ch

alle

nges

, av

oid

ing

rei

nven

ting

the

whe

el, l

earn

ing

am

ong

st c

oun

trie

s b

eco

mes

imp

erat

ive.

So

uth

Afr

ica

is a

mem

ber

sta

te a

nd t

hus

has

to p

arti

cip

ate


RA

TEG

IC

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JEC

TIV

E

TITL

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Part

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arni

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shar

ing

and

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filin

g o

f So

uth

Afr

ican

in

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tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

Sout

h A

fric

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n p

roje

cts

sup

po

rted

to

ent

er in

to

Inte

rnat

iona

l Aw

ard

s Pr

og

ram

mes

Ent

er a

t le

ast

eig

ht S

out

h A

fric

an

pub

lic s

ervi

ce in

nova

tio

n p

roje

cts

into

In

tern

atio

nal A

war

ds

Pro

gra

mm

es

Sour

ce/

colle

ctio

n o

f d

ata

• N

umb

er o

f co

nten

t up

load

s to

the

U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Num

ber

of

cap

acit

y b

uild

ing

and

kn

ow

led

ge

shar

ing

wo

rksh

op

ho

sted

fo

r m

emb

er c

oun

trie

s•

Num

ber

co

untr

y vi

sits

to

SA

DC

mem

ber

s st

ate

to p

rom

ote

the

use

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

The

num

ber

of

Sout

h A

fric

an p

roje

cts

ente

red

in In

tern

ati

ona

l Aw

ard

s Pr

og

ram

mes

The

num

ber

of

Sout

h A

fric

an p

roje

cts

ente

red

in In

tern

atio

nal A

war

ds

Pro

gra

mm

es

Met

hod

of

calc

ulat

ion

• C

oun

ting

the

num

ber

of

cont

ent

uplo

ads

to t

he U

NPA

N p

ort

al t

o t

he S

AD

C r

egio

n fo

r le

arni

ng a

nd s

hari

ng•

Co

unti

ng t

he n

umb

er c

apac

ity

bui

ldin

g

and

kno

wle

dg

e sh

arin

g w

ork

sho

p h

ost

ed

for

mem

ber

co

untr

ies

• C

oun

ting

the

num

ber

co

untr

y vi

sits

to

SAD

C m

emb

ers

stat

e to

pro

mo

te t

he u

se

of

and

co

ntri

but

ion

to t

he U

NPA

N p

ort

al

Co

unti

ng t

he n

umb

er o

f So

uth

Afr

ican

p

roje

cts

ente

red

in In

tern

atio

nal A

war

ds

Pro

gra

mm

es

Co

unti

ng t

he n

umb

er o

f So

uth

Afr

ican

p

roje

cts

ente

red

in In

tern

atio

nal A

war

ds

Pro

gra

mm

es

Dat

a lim

itat

ions

N

one

No

neN

one

Typ

e o

f in

dic

ato

r O

utp

utO

utp

utO

utp

ut

Cal

cula

tio

n ty

pe

No

n-cu

mul

ativ

eN

on-

cum

ulat

ive

No

n-cu

mul

ativ

e

Rep

ort

ing

cy

cle

Ann

ually

Ann

ually

Ann

ually

New

in

dic

ato

r C

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Co

ntin

ued

wit

hout

cha

nge

fro

m p

revi

ous

ye

arC

ont

inue

d w

itho

ut c

hang

e fr

om

pre

vio

us

year

Des

ired

p

erfo

rman

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

An

acti

ve g

lob

al n

etw

ork

on

pub

lic s

ecto

r in

nova

tio

n in

itia

tive

s to

war

ds

go

od

g

ove

rnan

ce

Ind

icat

or

resp

ons

ibili

ty

Ena

blin

g E

nviro

nmen

tE

nab

ling

Env

ironm

ent

Ena

blin

g E

nviro

nmen

t


RA

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TIV

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NTR

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AFR

ICA

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D T

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Part

icip

atin

g in

reg

iona

l and

inte

rnat

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l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

par

tici

pat

ed in

fo

r le

arni

ng, s

hari

ng a

nd p

rofil

ing

of

Sout

h A

fric

an in

nova

tio

ns t

o s

tren

gth

en g

oo

d

go

vern

ance

init

iati

ve

Part

icip

ate

in a

t le

ast

two

reg

iona

l and

in

tern

atio

nal p

rog

ram

mes

Sho

rt

defi

niti

on

Part

icip

atin

g in

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

fo

r le

arni

ng,

shar

ing

and

pro

filin

g o

f So

uth

Afr

ican

in

nova

tio

ns t

o s

tren

gth

en g

oo

d g

ove

rnan

ce

init

iati

ves

Num

ber

of

reg

iona

l and

inte

rnat

iona

l in

nova

tio

n p

rog

ram

mes

par

tici

pat

ed in

fo

r le

arni

ng, s

hari

ng a

nd p

rofil

ing

of

Sout

h A

fric

an in

nova

tio

ns t

o s

tren

gth

en g

oo

d

go

vern

ance

init

iati

ve

Part

icip

ate

in a

t le

ast

two

reg

iona

l and

in

tern

atio

nal p

rog

ram

mes

Exp

lana

tio

n•

Part

icip

atio

n re

fers

to

par

tner

ing

wit

h lo

cal a

nd in

tern

atio

nal i

nsti

tuti

ons

(i.e

. U

N, C

APA

M, A

U, a

nd A

APA

M),

it f

urth

er

refe

rs t

o t

he c

ont

rib

utio

n to

kno

wle

dg

e re

po

sito

ries

and

att

end

ing

the

offi

cial

m

eeti

ngs

and

act

ivit

ies

• U

N in

clud

es m

emb

ersh

ip o

n C

EPA

, SA

DC

O

nlin

e R

egio

nal C

entr

e fo

r U

NPA

N a

nd

oth

er a

ctiv

itie

s su

ch a

s se

rvic

e o

n E

xper

t G

roup

on

tran

sfer

ring

inno

vati

on

to L

east

D

evel

op

ing

Co

untr

ies.

CA

PAM

incl

udes

m

emb

ersh

ip

• Pr

ofil

ing

ref

ers

to t

he e

nter

ing

of

Sout

h A

fric

an In

nova

tio

ns t

o in

tern

atio

nal

awar

ds

pro

gra

mm

e su

ch a

s U

nite

d

Nat

ions

Pub

lic S

ervi

ce A

war

d (U

NPS

A),

CA

PAM

, AA

PSIA

and

AA

PAM

to

sha

re

Sout

h A

fric

an p

ract

ices

, bra

nd t

he

coun

try

and

pro

mo

te g

lob

al le

arni

ng

• Sh

arin

g r

efer

s to

the

up

load

ing

of

pub

lic

sect

or

rela

ted

do

cum

ents

and

new

s fe

eds

to t

he U

NPA

N p

ort

al a

nd m

akin

g in

put

s an

d p

rese

ntat

ions

ava

ilab

le

• R

egio

nal a

nd in

tern

atio

nal i

nno

vati

on

pro

gra

mm

es r

efer

s to

the

Uni

ted

N

atio

ns C

om

mit

tee

of

Exp

erts

on

Pub

lic A

dm

inis

trat

ion

(CE

PA),

Uni

ted

N

atio

ns C

om

mit

tee

of

Exp

erts

on

leas

t D

evel

op

ed C

oun

trie

s, t

he

Co

mm

onw

ealt

h Pu

blic

Ad

min

istr

atio

n A

sso

ciat

ion

(CA

PAM

) pro

gra

mm

es,

Afr

ican

Ass

oci

atio

n o

f Pu

blic

A

dm

inis

trat

ion

and

Man

agem

ent

(AA

PAM

) act

ivit

ies

• Pa

rtic

ipat

ion

refe

rs t

o a

tten

dan

ce o

f C

EPA

, AA

PAM

, CA

PAM

and

oth

er e

xper

ts

gro

up a

ctiv

itie

s

• R

egio

nal a

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NOTES

PHYSICAL ADDRESS: Corporate 66 Office Park Corner Von Willigh and Lenchen Street Centurion Pretoria South Africa

POSTAL ADDRESS: Postnet Highveld Suite 404 Private Bag X111 Centurion 0001

+27 12 683 2800 / +27 860000 CPSI (2774)

+27 12 643 0943

[email protected]

www.cpsi.co.za

CPSI_SA

CPSINNOV8

Centre For Public Service Innovation

GPS COORDINATES: 25º51’11.19”S 28º11’44.52”E

RP: 54/2016ISBN: 978-0-621-44344-8

centre for public service innovation - cpsi · annual performance plan 2016/17 | 7 that guides the...

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