cem and sq i learning solution training solution

8/19/2019 Cem and Sq i Learning Solution Training Solution

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2014-01-13 COMMERCIAL IN CONFIDENCE Page 1 of 47

CEM and SQI Learning Solution Training

Proposal

Customer Training Center

2013


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Training Proposal


Contents

1 Training Solution ..................................................................................................................... 3

1.1 Training Projects........................................................................................................................................ 4

Data Service Quality Improvement Training .............................................................................................. 5

RAN Refined Quality Improvement solution ............................................................................................. 6

2 Training Project Description .................................................................................................. 7

2.1 Traffic Management................................................................................................................................... 7

2.1.1 Telecom Development Trend and MBB Challenge............................................................................. 7

2.1.2 Traffic Operation Technical Management Training ............................................................................ 9

2.1.3 MBB Traffic Operation Key technology Training .............................................................................10

2.1.4 Telco data analysis Overview ........................................................................................................... 11

2.1.5 Mobile Data Operation Analysis Methods ................................................ ........................................12

2.1.6 Mobile Data Service Deployment – PCC Service Policy Design and Differentiated Deployment ...... .15

2.1.7 Mobile Data Service Deployment – PCC Signaling Analysis ............................................................17

2.2 Service Quality Demarcating and Problem solve .......................................................................................18

2.2.1 MBB QOE Topic .............................................................................................................................18

2.2.2 Data Service Quality Improvement Training .....................................................................................20

2.2.3 RAN Refined Quality Improvement solution ....................................................................................23

2.2.4 Voice and SMS Service Quality Improvement Training ....................................................................24

2.2.5 RAN&PS E2E QOS solution Training..............................................................................................26

2.3 Sevice and Performance Monitoring Training ............................................................................................27

2.3.1 Mobile Service Quality & User Experience Monitoring(With SEQ Analyst Platform) ...... ...... ...... .....27

2.3.2 Mobile Service Quality & User Experience Monitoring(Without SEQ Analyst Platform) .......... ...... ..28

2.3.3 PS Performance Monitoring Training(M2000) ..................................................................................30

2.3.4 CS Performance Monitoring Training(M2000) ............................................... ..................................31

2.3.5 Transmission Network Performance Monitoring Training(With U2000) ...... ...... ...... ...... ...... ..... ...... ...33

2.3.6 Transmission Network Capacity Management Training ....................................................................35

2.3.7 IP Network Performance Monitoring Training(With U2000) .............................................................38

2.3.8 IP Network Capacity Management Training .....................................................................................40

2.3.9 IP Network Performance Troubleshooting Training ..........................................................................41

2.4 System Administrator ...............................................................................................................................43

2.4.1 SEQ Analyst Platform Training ........................................................................................................43

2.4.2 PS Probe Training ............................................................................................................................45

2.4.3 CS Probe(SPM) Training .................................................................................................................46

2.4.4 SEQ Analyst and IMS Probe（Signaling）Training .........................................................................46


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Training Proposal


1 Training Solution


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Training Proposal


Training Path

MBB Traffic Operation Analysis

ILT 3D

MBB Differentiated Service

Deployment

ILT 5D

S Q M

M o n i t o r i n g

E n g i n e e r ( s e r v i c e )

MBB Development Trend

Overview

ILT 1D

CS&PS NPM Monitoring

Topic( With M2000)

ILT 4D

Mobile Service Quality &User

Experience Monitoring Topic(With SEQ

Anlyst Platform)

ILT 4D

Mobile Data Analysis – Data

Driven Value

ILT 1.5D

Mobile Service Quality &User Experience

Monitoring Topic(without SEQ Analyst Platform)

ILT 1D

B u s i n e s s A s p e c

t s

CS Probe(SPM) Training

ILT 1D

s y s t e m

E n

i g n e e r

SEQ Analyst Platform Training

ILT 4D

PS Probe Training

ILT 1D

D a t a S e r v i c e S u p p o r t

E n g i n e e r

SEQ Analyst and IMS

Probe（Signaling）Training

ILT 4D

Transmision NPM Monitoring

Topic( With U2000)

ILT 8.5D

IP Network NPM Monitoring

Topic( With U2000)

ILT 6.5D N P M

M o n i t o r i n g

( C S , P

S , I

P )

Data Service Quality

Improvement Training

ILT 3.5D

RAN Refined Quality

Improvement solution

ILT 3.5D

Voice and SMS Service

Quality Improvement

ILT 3D

S Q M

A n a l y s i s

E n g i n e e r ( s e r v i c e )

RAN&PS E2E QoS Training

ILT 1.5D

RAN Refined Quality

Improvement solution

ILT 3.5D

Service Quality Demarcating and Problem solve

Service Quality Monitoring

Network Quality Monitoring

Data ServiceVoice and

SMS Service

Mobile Data Analysis

Traffic Operation Management

1.1 Training ProjectsTable 1-1 describes the list of training projects.


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Training Proposal


Table 1-1 List of training projects

Project Level CentralizedTraining(Workdays)

EngineeringPractice(Days)

NumberofTrainees

Courseware

1 Traffic Management

MBB Traffic Management

Telecom Development Trend and MBBChallenges

IV 1 6 to 12 persons

Traffic Operation Technical ManagementTraining


Traffic Operation Key technology Training IV 2 6 to 12 persons

Mobile Data Analysis – Data Driven Value

Telco data analysis overview IV 0.5 6 to 12 persons

Mobile Data Operation Analysis Methods IV 1 6 to 12 persons

MBB Differentiated Service Deployment

PCC Policy Design Solution andDifferentiated Deployment


PCC Signaling Analysis IV 1 6 to 12

persons

2 Service Quality Demarcating and Problem solving

MBB QOE Topic III 1 6 to 12 persons

E2E Service Improvement Training

Data Service Quality Improvement Training

CEM Principles IV 0.5 6 to 12

persons

Data Service KQI Modeling IV 0.5 6 to 12 persons

MBB E2E Data Service QualityDelimitation


Data Service Related KPI Assessment andOptimization

IV 1.5 6 to 12 persons


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Training Proposal




NumberofTrainees

Courseware

RAN Refined Quality Improvement solution

RAN Redined Service Quality Improvement IV 0.5 6 to 12 persons

RAN Precise Assessment and Optimization IV 3 6 to 12

persons

Voice and SMS Service Quality Improvement

CS Service KQI Modeling IV 0.5 6 to 12

persons

CS KQI Evaluation and Demarcation IV 0.5 6 to 12 persons

CS Capacity Evaluation and KPI Optimization

Training


RAN&PS E2E QoS Training

RAN&PS E2E QoS Training IV 1.5 6 to 12 persons

3 Monitoring Position

Mobile Service Quality &User Experience Monitoring Topic(With SEQ Anlyst Platform)

SEQ Analyst Platform III 0.5 6 to 12 persons

SmartCare Data Service NPM/SQMApplication Scenario

III 1 6 to 12 persons

SmartCare Voice Service NPM/SQMApplication Scenario


SmartCare CEM Application Scenario III 0.5 6 to 12 persons

SmartCare SQM Application Scenario III 1 6 to 12 persons

Mobile Service Quality &User Experience Monitoring Topic(without SEQ AnalystPlatform)

Mobile Service Quality & User ExperienceScenarios


CS&PS NPM Monitoring Topic( With M2000)


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Training Proposal




NumberofTrainees

Courseware

CS Performance MonitoringTraining( M2000)


PS Performance MonitoringTraining( M2000)


Transmision NPM Monitoring Topic( With U2000)

Transmission Network PerformanceMonitoring Training

Ⅱ 2.56 to 12

persons

Transmission Network CapacityManagement Training

Ⅲ 66 to 12

persons

IP Network NPM Monitoring Topic( With U2000)

IP Network Performance MonitoringTraining

Ⅱ 4.56 to 12

persons

IP Network Capacity Management Training Ⅱ 16 to 12

persons

IP Network Performance TroubleshootingTraining

Ⅱ 16 to 12

persons

4 System Administrator

Smartcare Platform and Probe Training

SEQ Analyst Platform Training Ⅱ 3 6 to 12 persons

PS Probe Training Ⅱ 0.56 to 12

persons

CS Probe(SPM) Training Ⅱ 0.56 to 12

persons

SEQ Analyst and IMS Probe（Signaling）

TrainingⅡ 2

6 to 12 persons

Level I indicates primary training projects. Level II indicates intermediate training projects. Level III indicates advancedtraining projects. Level IV indicates expert training projects.

2 Training Project Description

2.1 Traffic Management

2.1.1 Telecom Development Trend and MBB

Challenge

NOTE


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Training Proposal


Training Path

Telecom Development Trend

and MBB Challenges

WR30

0.5 daysLecture

Traffic Management Description

WR30

0.5 daysLecture

Intended Trainees

Management personnel, marketing personnel, market analysis personnel, and traffic management personnel

Requirements for Trainees Having basic telecom and data communication knowledge

Having basic Internet knowledge

Objectives

After the completion of this training project, you will be able to:

Understand the development trend and current challenges of mobile Internet.

Discuss transformation opportunities

Understand the definition, basic concepts, and methods of traffic management.

Discuss how to better manage traffic

Content

Telecom Development Trend and MBB Challenges

Describe critical challenges facing the telecom industry.

Describe Mobile Internet concepts, situation, services, development mode, development trend, andchallenges & opportunities

Describe mobile Internet service development cases in the industry.

Describe the changes of the user experience, business model, service development, and network architecture.

Discuss the integration of experience, device, and capital.

Discuss foundation of the next-generation Internet development, understand basic data analysis and service

planning methods, and describe the introduction of traffic management including the change and transition ofrevenue structure and change of telecom industry rules.


Describe the definition of traffic management and comparison between traffic and data volume.

Describe the strategy and policy and traffic management.

Describe the development policies of smart pipe.


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Training Proposal


Describe how to transform traffic management.

Describe Huawei MBB traffic management solutions.

Describe new business models of data volume marketing in the MBB era.

Introduce the traffic management and O&M related solutions.

Training Duration

1 workday

Number of Trainees

6 to 12 persons

2.1.2 Traffic Operation Technical Management Training

Training Path

Traffic Operation Technical

Management Training

Lecture 1 day

Intended Trainees

Management level of Network Planning & Engineering department, Network Mantenance department ,Data centre , MBB technical expert

Requirements for Trainees

Having background of telecom and data communication operation experience

Having basic Internet and Mobile network knowledge

Objectives


Understand the definition, basic concepts, and methods of traffic management. Know BON model, best practice of traffic operation in industry

Discuss how to operform better manage traffic

Know MBB traffic operation solution and key technology and fuction

Content


MBB Traffic Operation Solution


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Training Proposal


Describe the definition of traffic management and comparison between traffic and datavolume.

Describe the strategy and policy and traffic management.

Describe the development policies of smart pipe.

Describe how to transform traffic management.

Describe Huawei MBB traffic management solutions.

Describe new business models of data volume marketing in the MBB era.

Introduce the traffic management and O&M related solutions.

MBB Traffic Operation key technology Overview

Traffic Operation key technology theory ,protocol , scenarios application anddeployment.-PCC,SA,Smartcare, SmartPCC and ISOP

Training Duration

1days

Number of Trainees

6 to 12 persons

2.1.3 MBB Traffic Operation Key technology Training

Training Path

MBB Traffic Operation Key

Technology Training

Lecture 2 day

Intended Trainees

Network Planning Engineer，MBB deployment，Operation Analysis，Data Service engineer，

market analysis personnel, and traffic management personne


Having basic telecom and data communication knowledge

Having basic Internet knowledge Understanding basic concepts of traffic operation

Objectives


Understand MBB Traffic management network supporting key technology，Protocol，

technical framework，application scenarios and 3GPP trends of SA, PCC,E2E Qos service

Know the deployment of differential service.

Know Huawei Solution application.


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Training Proposal


Content

MBB Traffic Operation Key technology

MBB Traffic Operation key technology－Service Awareness(SA)(Protocal, technology

framework, application, development trend)

MBB Traffic Operation key technology-PCC(Protocal, technology framework,

application, Policy decide and loop back)

MBB Traffic Operation key technology－QoS（LTE/GU, RAN-PS mapping, technology

framework, service scenarios application）

MBB Traffic Operation Application use case

Training Duration

2days

Number of Trainees

6 to 12 persons

2.1.4 Telco data analysis Overview

Training Path

Telco Data Analysis Overview

Lecture0.5day

Intended Trainees

Marketing personnel, market analysis personnel, and traffic management personnel


Having basic telecom and data communication knowledge


Understanding basic concepts of traffic operation

Objectives


Know industry data analysis trend , driven power and solution


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Training Proposal


Know the analysis methods

Know the network insight and data analysis application of Pipe optiomization and Market

Compaign.

Content

Telo data analysis overview

Data analysis trend ,industry demand and application

Data in telco（Source , driven, transform, value, application scenarios, stragey ）

Case study of Data analysis in network optimization and Mkt compaign

Training Duration

0.5days

Number of Trainees

6 to 12 persons

2.1.5 Mobile Data Operation Analysis Methods

Training Path

Mobile Data Operation Analysis

Methods

Lecture 1 day

Intended Trainees

Data service market analysts and other analysts that need to learn about data services

Requirements for Trainees Having basic knowledge of mobile data network

Objectives


Describe data network development features.

List basic methods of data network analysis.

Have the basic analysis ways in dimensions such as service, subscriber, terminal, and area.

Prepare analysis plans.

Assess basic analysis conclusions.


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Training Proposal


Content

PS Data Service Analysis

PS Data Service Analysis on the Service Dimension

Service analysis overview:

Describe the basic principles, flow, and related concepts of service category analysis.

Service category analysis:

Analyze service category and subcategory on the dimensions of traffic, subscriber quantity, and accesstimes.

Service access type analysis:

Analyze the comparison of service development between 2G and 3G networks.

Self-run service analysis:

Analyze the development status of carriers' self-run data services, and analyze the competitive edge.

Analysis of competition of data services over legacy services:

Analyze the competition

of services such as VoIP over legacy telecom services.

PS Data Service Analysis on the Area Dimension

Entire network cell analysis:

Perform traffic distribution analysis based on cells for 2G and 3G networks.

Trend analysis:

Analyze traffic trend of each cell and find busy cells.

Cell service analysis

Analysis the service categories of each busy cell, and find service features of busy cells.

PS Data Service Analysis on the Terminal Dimension

Analysis of terminals with high traffic and high subscriber quantity:

Analyze the terminals that consume high traffic and are used by a large number of subscribers.

Analysis of low-value terminals:

Identify the terminals that need to be replaced, and take countermeasures.

Analysis of terminal replacement:

Analyze service situation before and after terminal replacement, and identify value opportunities.

Analysis of silent terminals:

Analyze subscribers with no traffic consumption, and identify opportunities for increasing service values.

PS Data Service Analysis on the Subscriber Dimension

Subscriber traffic distribution analysis:

Analyze the number of subscribers with various traffic ranges to learn about subscribers' preferences.

Analysis of subscribers with extra high traffic:

Analyze the subscribers that consume the most traffic, and identify the factors that affect revenues.

Analysis of roaming subscribers:

Identify inbound roaming subscribers, and check the factors such as tariff.

Service analysis of subscribers with high traffic:

Analyze the subscribers that consume the most traffic, and identify their service features.

Cases of Huawei PS Data Service Analysis

Project requirements:


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Training Proposal


Introduce the project background and objectives.

Analysis methods:

Describe the main analysis methods, analysis elements, and conclusions.

Implementation and deployment:

Introduce the analysis result-based implementation solutions.

Training Duration

1 workday

Number of Trainees

6 to 12 persons


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Training Proposal


2.1.6 Mobile Data Service Deployment – PCC Service PolicyDesign and Differentiated Deployment

Training Path

PCC Principle

Service Awarness Principles

Bandwidth Management Principles

Content-based Charging Principles

WR34 0.5 day Lecture

WR34 0.5 daysLecture and hands-on

exercise

E2E QoS Data Configuration

PCC Service Policy Design

Training

PCC Service Policy Configuration

and Application Training

PCC Associated Interworkingand Predefined Rules

WR34 0.5day Lecture and hands-on

exercise

WR34 0.5 dayLecture and hands-on

exercise


exercise

WR34 0.5 days Lecture and hands-on

exercise


exercise


exercise

Intended Trainees

PS and Core Network Engineer


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Training Proposal





Objectives


Recommend solutions based on the network data analysis conclusions.

Use the GGSN and UGW to experience services, identifying specific traffic.

Use GGSN and UGW to manage bandwidths, restricting the bandwidths for specific traffic.

Implement content-based charging for traffic based on the service experience of the GGSN and UGW.

Understand QoS requirements of various services and common service guarantee methods.

Complete QoS related data configuration on each NE together with related policies. Complete static rule data configuration for PCRF interworking.

Complete the analysis, configuration, and verification of traffic-based typical FUP application policies.

Understand the analysis, splitting, and configuration methods of complex policies.

Content

PCC principle

Introduce PCC principle

Service Awareness Principles

Describe the basic concepts of the service identification module.

Describe the service awareness module's packet processing flow.

Describe the architecture of the service identification module.

Describe the functions of sub-modules in the service identification module.

Describe the data configuration methods of sub-modules in the service identification module.

Bandwidth Management Principles

Describe the system architecture of the BWM module.

Describe the function implementation of the BWM module in the system.

Describe common application scenarios of the BWM module.

Describe the functions of each sub-module of the BWM module.

Describe the data configuration commands of each sub-module of the BWM module.

Illustrate the BWM's subscriber-based bandwidth control function with examples.

Content-based Charging Principles

Analyze requirements for content-based charging using service identification.

Split requirements for content-based charging using service identification.

Configure data for content-based charging using service identification.

Mobile Data Network E2E QoS

Understand RAN-PS QoS parameters and application.

Understand the PS QoS negotiation procedure and the recommended QoS configuration for typical services

Understand impact of inter-system handover.


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Training Proposal


Understand the RAN side's QoS processing.

Understand the UEs' QoS processing.

Understand RAN-PS QoS architecture, parameter mapping, and data configuration.

PCC Service Policy Configuration and Application Training

Introduce the typical application of PCC (FUP).

Analyze the typical application of PCC (FUP).

Configure policies for the typical application of PCC (FUP).

Verify policies for the typical application of PCC (FUP).

PCC Service Policy dissemble and Design Training

Analyze complex PCC policies for live networks.

Introduce the methods for splitting complex PCC policies for live networks.

Configure complex PCC policies for live networks.

Verify complex PCC policies for live networks.

PCC Associated Interworking and Predefined Rules

Introduce the differences between PCC static rules and PCC dynamic rules and the application scenarios.

Analyze original user requirements.

Plan the services of predefined rules.

Complete the configuration of predefined rules using instances.

Training Duration

4 workdays

Number of Trainees

6 to 12 persons

2.1.7 Mobile Data Service Deployment – PCCSignaling Analysis

Training Path

GxInterfaceSignalingAnalysis

GxInterfaceFaultIdentification

WR36 Lecture

WR36

0.5days

0.5daysLecture


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Training Proposal


Intended Trainees

Marketing personnel, market analysis personnel, traffic management personnel, and policy deployment personnel




Having completed section Mobile Data Service Deployment – PCC Service Policy Design and DifferentiatedDeployment.

Objectives


Understand the Diameter protocol and features. Understand the Diameter and DCCA application in the Gx interface.

Understand common AVPS and their meanings.

Identify common faults of the Gx interface.

Content

Gx Interface Signaling Analysis

Describe the Diameter protocol.

Introduce the DCCA protocol.

Describe the Diameter and DCCA application in the Gx interface.

Gx Interface Fault Identification

Identify common faults of the Gx interface.

Training Duration

1 workday

Number of Trainees

6 to 12 persons

2.2 Service Quality Demarcating and Problem solve

2.2.1 MBB QOE Topic


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Training Proposal


Training Path

MBBMobiledataQoE

improvementoverview

SQMandCEMToolScenario

Application

TypicalServiceKQIModeling

WR91

0.5days

Lectureandhands-onexercise

WR90Lectureandhands-on

exercise

WR92Lectureandhands-on

exercise

0.25days

0.25days

Intended Trainees

MBB technical personnel and network assessment and optimization personnel

Requirements for Trainees Having basic knowledge of mobile communications and data domain communications

Objectives


Learn about the concept related to customer lifecycle management

tLearn about the scenarios of visible O&M and service experience of the MBB.

Learn about the typical service modeling of KQI.

Content

EY14 MBB Data Quality of Experience (QoE) Improvement Topic

MBB Mobile data QoE improvement overview

The basic concept related to customer lifecycle management

The function of customer experience management

Service modeling of customer experience management

Measurement of customer experience management

Strategy optimization of customer experience management

Introduce the customer-experiencing innovative practice system that is assessable, visible, andmanageable.

Introduce the small-granularity per service per user (PSPU) management.

Introduce the SQX solution overview, assessment and optimization of network quality monitoring, VIPVAP service guarantee, subscriber behavior analysis, and operation support.

SQM and CEM Tool Scenario Application


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Training Proposal


Introduce KQI presentation and management.

Introduce panoramic KQI real-time monitoring and KQI-KPI mapped monitoring.

Introduce the KQI drill out and follow-up analysis (failure cause analysis and playback of all signalingsegments).

Typical Service KQI Modeling

Training Duration

1 workday

Number of Trainees

6 to 12 persons

2.2.2 Data Service Quality Improvement Training

Training Path

MBB E2E QoE Improvement Overview

KQI Modeling and Monitoring

MBB E2E Data Service

Demarcation

WR90 0.5 days Lecture

WR92Lecture and hands-on

exercise

WR91 0.5 daysLecture and hands-on

exercise

1 day

PS Data Service Evaluation

&Optimization

WR92Lecture and hands-on

exercise

1.5 days


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Training Proposal


Intended Trainees

RAN data service analysis and optimization engineers

Requirements for Trainees Having basic knowledge of RAN mobile communications and PS communications

Having related experience in assessing and optimizing mobile data services

Objectives


Learn about the system architecture for MBB E2E data QoS improvement.

Introduce the SEQ service scenarios, KQI definition, and flow.

Describe the service scenarios of the SEQ Analyst platform, including KQI description and SEQ Analyst

application management. Be familiar with the basic KQI models of typical services of the KPI system and learn about the difference and

relationship between KPI and KQI.

Describe PS associated KPIs and KPI optimization methods.

Understand the RAN QoS analysis flow.

Understand RAN associated KPIs and KPI analysis methods.

Understand the RAN service associated URAN, coverage problem, air interface interference, and data analysismethods.

Content

QoE Improvement Overview

MBB E2E Mobile Data QoS and Solutions to Data Service QoE Improvement

Understand the visible, assessable, and manageable QoS system architecture for MBB E2E mobile data.

Describe the MBB O&M, including visible and smart O&M, VIP service improvement, and QoEimprovement.

KQI Modeling and Monitoring

KQI Description and demarcation

Describe the basic KQI models of typical services (for example, WAP and Web) of the KPI system andintroduce the difference and relationship between KPI and KQI.

TCP packet analysis and demarcation.

E2E Signaling Flow of Typical Data Services

Describe the E2E attachment signaling analysis.

Describe the E2E PDP activation signaling analysis.

Describe the E2E signaling analysis of typical data services.

KQI model analysis for typical data services

Describe the standard protocols of the QoE and KQIs.

Introduce the typical services (WAP and Web) of the KQI models and the relationship between KQIs and KPIs.

OWB67 PS Network Resource& KPI Optimization Training

Guide to Evaluation and Optimization of the SGSN9810 Attach

Describe definition of Attach KPI.


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Training Proposal


Describe the method of Attach KPI evaluation.

Describe the method of Attach KPI optimization.

Guide to Evaluation and Optimization of the SGSN9810 PDP Activity

Describe definition of PDP Activity KPI.

Describe the method of PDP Activity KPI evaluation.

Describe the method of PDP Activity KPI optimization.

Training Duration

3.5 workdays

Number of Trainees

6 to 12 persons


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Training Proposal


2.2.3 RAN Refined Quality Improvement solution

Training Path

Target Audience

Data Service Optimization engineers

Prerequisites

With basic knowledge about mobile communications and PS communication

With experience in mobile data service assessment and optimization

Objectives

On completion of this program, the participants will be able to:

Describe RAN Redefined Optimization service quality analysis flow

Describe Associated KPI analysis

Describe Associated URAN, Coverage, Interference, Throughput Problem.

Training Content

RAN Service Quality Analysis

E2E service quality analysis flow

RAN service quality analysis

RAN Evaluation and Optimization

WCDMA Access Problems Analysis

WCDMA Call Drop Problems Analysis

WCDMA UTRAN Optimization Flow WCDMA Coverage Problem Analysis

WCDMA Interference Problem Analysis

WCDMA HSPA+ Throughput Troubleshooting

Interoperability between UMTS and GSM

Duration

3.5 working day

RAN Service Quality Analysis Methodology

0.5dLecture

RAN Refined Evaluation and Optimization

3dLecture and Hands-on


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Training Proposal


2.2.4 Voice and SMS Service QualityImprovement Training

Training Path

Target Audience

Core network operation and maintenance engineers, optimization engineers

Prerequisites

At least two years experience of operation and maintenance of GSM NSS/UMTS CS or other

telecommunication equipments

A basic knowledge of core network optimization

Objectives


Describe voice call flow ,KQI modeling and KPI correlation

Describe SMS flow and KQI modeling and KPI correlation

Perform demarcation of voice and SMS

Perform paging success rate analysis and optimization. Perform SMS success rate analysis and optimization.

Perform assignment success rate analysis and optimization.

Perform mobile originated call setup success rate analysis and optimization

Perform paging success rate analysis and optimization

Describe procedure for evaluating resources of V/G MSS office

Perform evaluation and optimization of the hardware resource, logical resource

Perform evaluation and optimization of signaling resource, TC/EC resource, trunk resource, traffic

resource

CS Capacity Evaluation and KPI OptimizationTraining

OWG54Lectures, Hands-on Exercise

CS Service KQI ModelingLecture

CS KQI Evaluation and Demarcation

Lecture


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Training Proposal


Training Content

Voice and SMS Evaluation and Optimization Training

E2E CS Service Signaling Procedure

CS service KQI modeling and correlative

Demonstrate service scenarios of the SEQ Analyst, including KQI presentation and

management and applications of the SEQ Analyst.

Intra-product KPI system for CS KQI modeling, and association between KQIs and KPIs.

CS KQI Evaluation and Demarcation

Voice Evaluation and Demarcation

SMS Evaluation and Demarcation

CS Capacity Evaluation and KPI Optimization

OWG54 GSM/UMTS SoftSwitch Core Network Evaluation and Optimization Training

Resource Capacity Assessment and Optimization

Assessment and Optimization of MSOFTX3000 Capacity

Assessment and Optimization of UMG8900 Capacity

Assessment and Optimization of Traffic Resource

Assessment and Optimization of Signaling Link Resource

Guide to Analysis of Location Update Success Rate

Location update flow

Definition of location update success rate

Analysis of location update success rate and optimization suggestions

Operation Guide to Signaling Analysis

Guide to Analysis of Mobile Originated Call Setup Success Rate

Successful MO flow

Evaluation on mobile originated call setup success rate

Analysis of mo call setup failure causes and optimization suggestions

Guide to Analysis of Mobile Terminated Call Setup Success Rate

Successful MT flow

Evaluation on mobile terminated call setup success rate

Analysis of mt call setup failure causes and optimization suggestions

Guide to Analysis of Paging Success Rate Paging types and flow

Definition of paging success rate

Analysis of paging success rate

Guide to Analysis of Assignment Success Rate

Concept and types of assignment

Evaluation on assignment success rate

Analysis of assignment failure causes and optimization suggestions

Operation guide to signaling analysis

Guide to Analysis of Handover Success Rate

Concept and classification of handover


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Training Proposal


Evaluation on handover success rate

Analysis of failure causes and optimization suggestions

Guide to Analysis of Short Message Origination Success Rate

SMMO flow

Definition of short message origination success rate

Analysis of Short Message Origination Success Rate and optimization suggestions

Guide to Analysis of Short Message Termination Success Rate ISSUE

SMMT flow

Definition of short message termination success rate

Analysis of short message termination success rate and optimization suggestions

Guide to Analysis of Call Connection Delay

Analysis of call flow

Signaling flow on the A/Iu interface

Delay analysis of call models and optimization suggestions

Duration

3working days

Class Size

Min 6, Max 12

2.2.5 RAN&PS E2E QOS solution Training

Training Path

Target Audience

Mobile broadband technical engineers and network assessment and optimization engineers

Prerequisites

With basic knowledge about mobile communications and PS communication With experience in mobile data service assessment and optimization

Objectives


Describe E2E QoS Mapping and Configuration (Access-Core-HLR-Access Point) t.

Training Content

GSM/UMTS E2E QOS

GPRS/UMTS QoS architecture and parameter mapping

QoS mechanism in mobile network

RAN&PS E2E QOS Data configuration

RAN&PS E2E QOS solution

Lecture and Hands-on


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Training Proposal


Network QoS design

Duration

1.5 working day

Class Size

5

2.3 Sevice and Performance Monitoring Training

2.3.1 Mobile Service Quality & User ExperienceMonitoring(With SEQ Analyst Platform)

Training Path

SEQ Analyst Platform

Data Service NPM/SQM Scenario

Application

Voice Service NPM/SQM

Scenario Application

Lecture and hands-on exercise

CEM Scenario Application




Intended Trainees

Optimization and O&M engineers of RAN data, PS, and CS


Objectives


Describe the SEQ Analyst system architecture and service functions.


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Training Proposal



Objectives


Learn about KQI definitions of typical services and related concepts and standard protocols of CEM.

Understand service scenario examples of NPM, SQM, and CEM.

Content Standard protocols of the QoE and KQIs

Main KPIs and the modeling for typical services

Application of SQM and CEM tools

Functional application and scenarios of NPM

Functional application and scenarios of SQM Introduce the CS KQIs and CS application management.

Introduce the PS KQIs and PS application management.

CEM application and scenarios

Training Duration

1 workdays

Number of Trainees

6 to 12 persons


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Training Proposal


2.3.3 PS Performance Monitoring Training(M2000)

Training Path

Target Audience

Field Maintenance Engineers, First line Maintenance Engineers, Routine Maintenance Engineers

Prerequisites

A general understanding of mobile communication and data communication.

Get familiar with TCP/IP.

1 years related experience in PS equipment maintenance.

Successful completion of the program of GPRS/UMTS PS Fundamental Training.

Objectives


Master Key Performance Indicator of SGSN.

Master Key Performance Indicator of GGSN.

Perform KPI getting method.

Understand basic alarm.

Understand basic method of alarm monitoring and management.

Outline the general procedure of PS core network optimization.

Analyze the PS core network KPI.

Describe Traffic Statistics Model Extraction. Master Evaluation and Optimization of the SGSN9810/GGSN9811/DNS/CG Resource Capacity.

Training Content

OWB92 PS Product Survey Training

PS Product Basic

OWB92 PS Performance Monitoring Training

PS Performance Monitoring Training

Understand the SGSN critical KPIs.

Understand the GGSN critical KPIs.

Understand the CG critical KPIs.

PS Alarm Monitoring and Management

OWB93 1dLecture, Hands-on Exercise,

Demonstration

PS Performance Monitoring Training

OWB92 1dLecture, Hands-on Exercise,

Demonstration


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Training Proposal


Master the KPI targets methods of observation.

OWB93 PS Alarm Monitoring and Management

PS Alarm Monitoring and Management

Understand the basic alarm.

Understand the basic hardware troubleshooting.

Understand the basic interface troubleshooting.

Duration

2 working day

Class Size

Min 6, Max 12

2.3.4 CS Performance Monitoring Training(M2000)

Training Path

Target Audience

CS Field Technician, First Line Operation and Maintenance Technician and Engineer

Prerequisites

Successful completion of the following courses:

Mobile SoftSwitch Fundamental

Alarm Monitoring

Lecture Hands-on exercise

Performance Monitoring


Mobile SoftSwitch Fundamental

M2000 Operator Training


Prerequisites


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Training Proposal


Objectives


Browse and query the current alarms in M2000V2 clients

Describe the performance counter and object categories in M2000V2 system

Query the performance result by the setting conditions and export the performance result files

Execute the initial diagnosis and related operation

Identify the root cause of the TOP alarm

Collect the NE's running performance data and judge the running status of devices

Training Content

Product Description

CS Product Basic

CS product hardware and structure

M2000 Operator Training

M2000 client alarm management

M2000 client performance management

Alarm Monitoring

MSOFTX3000 Alarm monitoring and handling

UMG8900 Alarm monitoring and handling

HLR9820 Alarm monitoring and handling

Performance Monitoring

MSOFTX3000 performance monitoring and management

UMG8900 performance monitoring and management

HLR9820 performance monitoring and managementDuration

2 working days, 1 days hands-on exercise included.

Class Size

Min 6，max 12


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Training Proposal


2.3.5 Transmission Network Performance

Monitoring Training(With U2000)Training Path

Target Audience

Transmission Field Technician, First Line Operation and Maintenance Technician and Engineer

Prerequisites


Telecom Basis Training

Objectives

On completion of this program, the participants will be able to: Outline the system structure and functions of the components of SDH/RTN/SYNLOCK

Describe the common SDH/RTN network topologies and their features.

Explain the protection mechanism of SDH/RTN

Describe the architecture and main features of U2000

Describe the directory structure of U2000

Describe the main functions of U2000

Describe the basic concepts in alarm and performance management of U2000

Perform the browse and setting operation for alarm

Perform the basic response operation for common alarm events

Perform the browse and setting operation for performance events

KPI Performance Monitoring andAnalysis

0.5dLecture, Hands-on exercise

Product Basic

1.5dLecture


0.5d

U2000 Introduction

Lecture,Hands-on exercise

Prerequisites


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Training Proposal


Training Content

Product Basic

System structure of SDH/RTN/SYNLOCK equipment

Hardware structure of SDH/RTN/SYNLOCK equipment

Main features of SDH/RTN/SYNLOCK equipment

U2000 Introduction

iManager U2000 System Introduction

Telecommunications Management Network Concept

Network Management Layer of U2000

U2000 System Architecture

Interfaces of U2000

Managed Equipment of U2000

Hardware and Software Requirement

The User Interface of U2000 Processes of U2000

NMS Maintenance Suite: MSuite

License Introduction

Directory Structure of U2000

KPI Performance Monitoring and Analysis

Alarm Severity and Category

Alarm Status

Alarm Viewing and Operations

Alarm Template

Alarm Setting Operations

Alarm Dumping

Performance Events Type

Performance Monitoring Setting

Performance Viewing Operations

Performance Data Dumping

Duration

2.5 working days, 1 days hands-on exercise included.

Class Size

Min 6，max 12


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Training Proposal


2.3.6 Transmission Network CapacityManagement Training

Training Path

Target Audience

Transmission Field Technician, First Line, and Second Line Operation and Maintenance Technician andEngineer

Prerequisites



Objectives


List the main items of SDH/RTN network resource

List the main items of SDH/RTN network assessment

Describe the requirement of SDH/RTN network resource assessment

Describe the main contents about SDH/RTN service capacity and efficiency assessment

Describe the items and contents about SDH/RTN network security assessment

Describe the measures about SDH/RTN survivable network assessment

List the methods about trail usability assessment

Describe the items and contents about SDH/RTN network O&M assessment

Describe the methods about ECC subnetwork assessment

Describe the methods about clock subnetwork assessment

Describe the methods about spare part assessment

Describe the causes and effects of discrete services

Recognize the discrete services of the network

Eliminate discrete services

Transmission Network Capacity

Assessment

3dLecture, Hands-on exercise


3d

Transmission Network Capacity Optimization

Lecture, Hands-on exercise

Prerequisites


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Training Proposal


Optimize the lower level cross-connection of SDH equipment

Optimize the trails to improve the network usage efficiency

Describe the items and contents about SDH network security optimization

Describe the measures about SDH survivable network optimization

List the methods about trail usability optimization

Describe the items and contents about SDH network O&M optimization

Describe the methods about ECC subnetwork optimization

Describe the methods about clock subnetwork optimization

Describe the methods about spare part optimization

Training Content

Transmission Network Capacity Assessmentt

Assessment of SDH Network Services

Overview

Statistics on Network Resources

Analysis of Service Requirements

Assessment of SDH Network Services

SDH Network Security Assessment

Problems Facing SDH Network Contents of SDH Network Security Assessment

Items of SDH Network Security Assessment

Process and Tools for SDH Network Security Assessment

Network Overview

Network Statistic

Assessment and Analysis

SDH Network Operation and Maintenance Assessment

SDH Network clock, ECC and DCN support ability assessment key point

ECC assessment methods

Clock assessment methods

Spare board assessment methods

SDH Service Support Capacity Assessment Case Study

Assess SDH Network service support capability, network security, clock survivability, ECC

support ablility, etc

Provide the assessment report based on network analyze resultTransmission Network Capacity Optimization

SDH Service Support Capacity Optimization

The formation factors and impact of discreted service

Discreted service analysis and recognition

Clear-up of discreted service

Optimization for SDH lower order cross-connection

Trail optimization

SDH Network Security Optimization

SDH network security optimization items and rules

Network survivability optimization methods


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Training Proposal


Trail availability optimization methods

SDH Network Operation and Maintenance Optimization

SDH network O&Moptimization items and rules

ECC optimization methods

Clock optimization methods

Spare boards optimization methods

SDH Network Optimization Case Study

Network information introduction

Given assessment

Given optimization suggestion based on the network status

Develop the optimization report in network security, service and network support field

Duration

6 working days, 2 days hands-on exercise included.

Class Size

Min 6，max 12


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Training Proposal


2.3.7 IP Network Performance MonitoringTraining(With U2000)

Training Path

Target Audience

IP Network Monitoring Technician and Engineer

Prerequisites



Objectives


Describe CX600-X products hardware structure

Describe NE40E-X products hardware structure

Describe ME60-X products hardware structure

Describe CX600-X/NE40E-X/ME60-X products Feature

Understand S switches hardware architecture

Understand S switches software features

Describe Eudemon1000E/8000E series firewall product hardware feature

Describe Eudemon1000E/8000E series firewall product software feature

Performance KPI Introduction

0.5dLecture Hands-on exercise

Performance Monitoring and Analysis

1dLecture Hands-on exercise

Product Description

2.5dLecture


0.5d

Monitoring Tool Introduction

Hands-on exercise

Prerequisites


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Training Proposal


Browse and query the current alarms in U2000 clients

Describe the performance counter and object categories in U2000 system

Query the performance result by the setting conditions and export the performance result files

Execute the initial diagnosis and related operation

Decribe the KPI Definition

Collect the NE running performance data and judge the running status of devices

Training Content

Product Description

S Switch Product Description

NE40E-X Series Product Description

CX600-X Series Product Description

ME60-X Series Product Description

ATN Series Product Description

Eudemon1000E/8000E Series Product Description

U2000 System Introduction

The architecture and main features of U2000

The directory structure of U2000

The main functions of U2000

How to discover devices on U2000

How to configure Telnet/Stelnet on U2000

How to synchronize the device and U2000

Performance KPI Introduction

IP network KPI definition KPI monitoring

Performance Monitoring and Analysis

The performance counter categories and the difference between them

The performance object categories

Query the performance result by the setting conditions

Export the performance result file

Define the performance query template

Check the performance task status

User Resources Monitoring

Duration

4.5 working days

Class Size

Min 6, max 12


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Training Proposal


2.3.8 IP Network Capacity Management Training

Training Path

Target Audience


Prerequisites



Objectives


Monitors the network capacity alarm

Resource utilization status on time to find capacity problems or potential capacity risk

Make Judgment that if emergency activity should be taken immediately

Training Content

IP Network Capacity Monitoring

Equipment capacity alarm monitoring through OSS system IP network traffic and bandwidth utilization monitoring

IP Network Capacity Analysis and Suggestion

Users and traffic trend prediction

IP network capacity assessment and bottleneck analysis

Hardware resource analysis

Duration

1 working day

Class Size

Min 6, max 12

IP Network Capacity Monitoring

0.5dLecture


0.5d

IP Network Capacity Analysis and Suggestion

Lecture

Prerequisites


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Training Proposal


2.3.9 IP Network Performance Troubleshooting

Training Training Path

Target Audience


Prerequisites



Objectives


Recognize and diagnose networking problems

Resolve recessive network issues and deteriorated cells

Training Content

Alarm Monitoring The alarm categories and levels

The alarm processing ability supported by the U2000 server

Browse the current alarms

Query the specified alarms by conditions set manually

Redefine the alarm level in U2000 and NE

Modify the alarm name in U2000 and NE

Set the shield condition in U2000 and NE

Performance Alarm Troubleshooting

Preventive Maintenance Tools Introduction

Troubleshooting process introduction

Alarm Monitoring

0.5dLecture


0.5d

Performance Alarm Troubleshooting

Lecture

Prerequisites


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Training Proposal


IP network troubleshooting although OSS system

Duration

1 working days

Class Size

Min 6, max 12


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Training Proposal


2.4 System Administrator

2.4.1 SEQ Analyst Platform Training

Training Path

Target Aud ience

Smartcare Operation and Maintenance Engineer and Technician

Prerequisites

None

Objectives


Describe SEQ Analyst Network position, system structure, feature, function and interface protocol

Describe hardware structure and function of different parts of SEQ Analyst

Describe software structure and function of different software sub-system of SEQ Analyst

Describe System Dimensioning & Network Design of Connection ,Interfaces design and Data

Configuration

Perform System Operation & Maintenance

Perform System Support & Troubleshooting

Describe and Perform the function of NPM, CEM and SQM of SEQ analyst

SEQ Analyst Platform System

Introduction

Service NPM/SQM/CEM ApplicationLecture, Practice

SEQ Analyst Platform O&M

SEQ Analyst Platform Design


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Training Proposal


Training Content

System Overview

SEQ Analyst Network position, system structure, feature, function and interface protocol

Hardware structure and function of different parts of SEQ Analyst Software structure and function of different software sub-system of SEQ Analyst

System Design, Dimensioning, Configuration and Interfaces

Network Design Principles,Overall layout

System Connection Design

IP address and VLAN planning principles

Time synchronization network docking design

Transmission resources and security requirements

Configuration of server, module group, local service IP and service data of SEQ Analyst

System Operation & Maintenance

Platform maintenance System Support & Troubleshooting

Handle equipment fault

SQM,CEM function service scenarios demonstration.

Notion of QoE & KQI Standard protocol

SEQ service scenario: key quality indicator (KQI) presentation

Demonstrate Customer Experience Manangment: VIP, VAP, Roaming User of the SEQ Analyst

Demonstrate CS service quality monitoring and KPI of the SEQ Analyst

Demonstrate PS service scenarios of KPI of the SEQ Analys

Be familiar with the intra-product KPI system for typical service (WAP and Web) KQI modeling

Duration

3 working days

Class Size

Min 6, max 12


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Training Proposal


2.4.2 PS Probe Training

Training Path

Target Aud ience


Prerequisites

None

Objectives


Describe the networking and function of PS probe

Describe the hardware and software structure of PS probe

Describe the application scenario of PS probe

Describe the interface and protocol of PS probe

Troubleshooting about alarm of PS probe Manage the hardware, software, user, alarm, and configuration of PS probe

Duration

1 working days

Class Size

Min 6, max 12

PS Probe Training


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Training Proposal


2.4.3 CS Probe(SPM) Training

Training Path

Target Aud ience


Prerequisites

None

Objectives


Describe the networking and function of CS probe

Describe the hardware and software structure of CS probe

Describe the application scenario of CS probe

Describe the interface and protocol of CS probe

Troubleshooting about alarm of CS probe

Manage the hardware, software, user, alarm, and configuration of CS probe

Duration

0.5 working days

Class Size

Min 6, max 12

2.4.4 SEQ Analyst and IMS Probe

Signaling

Training

Training Path

Target Aud ience

All Technical and non-Technical Personnel

SEQ Analyst and IMS Probe Training

CS Probe Training


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Training Proposal

Prerequisites

None

Objectives


Describe the networking and function of SEQ Analyst and IMS probe

Describe the hardware and software structure of SEQ Analyst and IMS probe

Describe the application scenario of SEQ Analyst and IMS probe

Describe the interface and protocol of SEQ Analyst and IMS probe

Perform O&M of SEQ Analyst and SEQ Analyst and IMS probe

Perform Real-time trace &History Records Query

Perform IMS network performance analysis

Perform IMS NPM/SQM real-time Monitoring

Training Content

Structure of SEQ Analyst and IMS probe

KQI definition of IMS typical service: Basic voice service, RCS-e service, VoLTE service, Centrex

service, Conference Service.

NPM, SQM function of IMS service scenarios demonstration.

IMS Network performance and service quality monitoring

Service quality analysis, Provide drill-down, and provide a root cause analysis. Services include:

Duration

2 working days

Class Size

Min 6, max 12

cem and sq i learning solution training solution

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