cell c department comments on electronic commerce & transactions bill wednesday, 15 may 2002

Cell C Department

Comments on Electronic Commerce & Transactions Bill

Wednesday, 15 May 2002

Cell C Representatives

• Zwelakhe Mankazana: Director• Pierre Obeid: Senior Network

Operations & Maintenance Manager

• Nerisha Pillay: Legal Advisor• Pheladi Gwangwa: Regulatory Planning

Manager• Dewald Jacobsohn E-commerce System

Administrator

Presentation Overview

Introduction Purpose of Bill National e-strategy Facilitating electronic transactions Automated transactions Consumer protection Protection of personal information Universal Service Conclusion

Introduction

SA must develop law in harmony with international best practice to ensure global trading, whilst taking cognisance of unique SA circumstances, like the need for universal service

Introduction

Any person concluding a transaction electronically must be confident that it will be:

• capable of being concluded, • enforceable; and • that confidentiality will not be

compromised

Purpose of ECT Bill

To facilitate electronic transactions & communications by:

• the promotion of legal certainty;• the creation of confidence & trust in

electronic transactions;• the promotion of universal

accessibility

National e-strategy – (Section 5)

The national e-strategy must, inter alia, set out :

• the role expected to be performed by private sector ;

• how Government can solicit participation by private sector to perform such role

National e-strategy continued…

Cell C’s view is that:• Government should not seek to introduce

additional obligations into the market to bring e-commerce to society hurriedly;

• Rather:• should consult with private sector players

like Cell C in the formation and implementation of e-strategy;

• to maximise on their existing social economic development plans.

Facilitating electronic transactions

• E-commerce is a substitute for paper-based commercial transactions.

• Two of its main objectives are:• transparency; and • equivalence

• Proper, suitable framework needed taking into account requirements of:

• Police;• Reserve Bank;• Law Commission;• Ministry of Justice


• Some existing laws are capable of capturing e-commerce concerns;

• however further laws required to support and legitimise e-commerce practices

• As evidenced by international jurisprudence

• Some examples include:• electronic writing & signature;amendment to civil and

criminal evidential laws to recognise electronic evidence; intellectual property law; payment systems;taxation; jurisdiction


• In order to facilitate e-commerce:• a transaction entered into

electronically should not need to be reinforced by any additional activity;

• transaction on its own must have legal effect and be enforceable


• Further requirements include:• the ability of transaction to be recognised as legally

binding by courts;• the electronic evidence of transaction should be

capable of constituting sufficient proof of transaction;• certainty as to which forum/court should be

approached by party wishing to enforce rights;• the need for user to be confident that electronic

payments made/received constitute actual payments;• security in electronic delivery mechanisms


• Without certainty on these issues, environment not conducive to development of e-commerce

• Uncertain legal framework and need to simulate earlier electronic transaction in paper-based format constitute significant barrier to wider use of e-commerce in SA


• Coupled with uncertainty:• networks utilised for the operation of e-commerce

make it borderless and instantaneous;

• Accordingly, uncertainty exists as to:• the time and place where electronic contracts are

concluded;• which countries laws govern the contract and to what

extent

• Affects ability of authorities to control, monitor and regulate electronic trade


Electronic Signatures• A number of electronic signature

possibilities exist, for eg:• e-mail, scanned manuscript signature, digital

signatures, the clicking of a web button, the typing of a name, etc

• Challenge in conducting e-business with such a wide range is to ensure that person providing electronic signature is the person he/she is claiming to be

• Simple electronic signatures (e-mails and scans) provide for potential risk of fraud


• Considerable number of concerns around electronic signature, are not and cannot be comprehensively dealt with in Bill

• Internationally, separate legislation created to address electronic signature issues, for eg:

• UNCITRAL Model Law on Electronic Signatures adopted by UNCITRAL in July 2001

Automated transactions

• Cell C’s concern relates to the actual point at which the terms and conditions of a transaction are reviewable: Is it when

• software is being programmed;• customer displays details of purchase,etc

• Drafters intention is unclear• Irrespective, as currently drafted, open to

abuse and removes certainty as to how and when contract concluded

Consumer protection

• Ito S45, a consumer is entitled to cancel a transaction without reason:

• for the supply of goods within 7 days after receipt of goods;• of services, within 7 days after conclusion of agreement

• Only cost that may be levied on consumer is “direct cost of returning the goods”

• Clarity is sought on what is meant “by direct costs”. Does it include:

• the physical returning of the item;• The reallocation of that item;• The system administration costs incurred in reloading the item

onto the system;• the transaction fees incurred when transaction was concluded;• 3rd party banking costs, etc

Consumer protection

• Cell C is of the view that :• items such as handsets and accessories

may be included in the list of goods ito which s45 is applicable;

• intangible goods such as prepaid voucher recharges and sim cards should be excluded from s45

Protection of personal information

• Current law in SA does not adequately protect information privacy

• Is a barrier to development of e-commerce:

• If no confidence in protection of privacy while engaging in e-commerce transactions, some may simply not engage while others choose to give up a fundamental right in order to do do so – neither scenario is acceptable

Protection of personal information

• Issue of information privacy magnified because of nature of electronic commerce:i.e.

• the ease with which data can be obtained, stored, manipulated and retrieved

Universal service

• Cell is concerned that it is unclear from the provisions of the Bill how universal service will be facilitated.

• It is Cell C’s view that the Bill may create a barrier to the entry of South Africans by introducing complex and uncertain provisions in law

• Having regard to intended objectives to be achieved, attention should be focused to creating simple, effective, clear law.

Conclusion

• Cell would like to emphasise that all the issues discussed today and recorded in its submission should be addressed with the recognition:

• of the unique nature of electronic commerce and the inherently dynamic nature of information technology

• of the need to consider international trends in respect of how they should be dealt with;

• of the need to protect the consumer and privacy;• of the need to develop effective and legitimate policy

and regulatory frameworks.

Conclusion

Cell C would like to thank the PPCC for the opportunity to have commented on the Bill

cell c department comments on electronic commerce & transactions bill wednesday, 15 may 2002

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