cdu – school of information technology hrm - slide 1 people determine the success of organisations...
TRANSCRIPT
CDU – School of Information Technology HRM - Slide 1
People determine the success of organisations and projects.
The shortage of good IT workers makes human resource management even more challenging for IT projects
In 2000 the Information Technology Association of America calculated that there were over 844,000 unfilled IT jobs in the USA
70% of CEOs in high-tech firms listed the lack of highly skilled, trained workers as the number one barrier to growth.
HIT241 - HUMAN RESOURCE MANAGEMENT
Introduction
CDU – School of Information Technology HRM - Slide 2
HIT241 - HUMAN RESOURCE MANAGEMENT
Long Hours & Stereotypes ...
Many people are struggling with how to increase the IT labor pool. Noted problems include
The fact that many IT professionals work long hours and must constantly stay abreast of changes in the field.
Undesirable stereotypes that keep certain people away from the career field, like women.
The need for better human resource management.
CDU – School of Information Technology HRM - Slide 3
HIT241 - HUMAN RESOURCE MANAGEMENT
Defining Project HR ManagementProject human resource management includes the processes required to make the most effective use of the people involved with a project. Processes include
Organisational planning - including the roles, responsibilities and reporting relationships.
Staff acquisition - especially getting the required personnel assigned to, and working on projects.
Team development - building individual and group skills to enhance project performance.
CDU – School of Information Technology HRM - Slide 4
HIT241 - HUMAN RESOURCE MANAGEMENT
Keys to Managing People
Psychologists and management theorists have devoted much research and thought to the field of managing people at work.
Important areas related to project management include:
Motivation. Influence and power. Effectiveness.
CDU – School of Information Technology HRM - Slide 5
HIT241 - HUMAN RESOURCE MANAGEMENT
MotivationAbraham Maslow developed a hierarchy of needs to illustrate his theory that people’s behaviors are guided by a sequence of needs.
Maslow argued that humans possess unique qualities that enable them to make independent choices, thus giving them control of their destiny.
1. Physiological
5. Self-Actualisation
2. Safety
3. Social
4. Esteem
low
high
A satisfied need is no longer a motivator!
CDU – School of Information Technology HRM - Slide 6
HIT241 - HUMAN RESOURCE MANAGEMENT
Herzberg’s Motivational & Hygiene Factors
Frederick Herzberg wrote several famous books and articles about worker motivation. He distinguished between:
Motivational factors: achievement, recognition, the work itself, responsibility, advancement, and growth, which produce job satisfaction.
Hygiene factors: cause dissatisfaction if not present, but do not motivate workers to do more. Examples include larger salaries, more supervision, and a more attractive work environment.
CDU – School of Information Technology HRM - Slide 7
HIT241 - HUMAN RESOURCE MANAGEMENTThamhain and Wilemon’s Ways to Have Influence on Projects
1. Authority: the legitimate hierarchical right to issue orders.2. Assignment: the project manager's perceived ability to influence a worker's
later work assignments.3. Budget: the project manager's perceived ability to authorize others' use of
discretionary funds.4. Promotion: the ability to improve a worker's position.5. Money: the ability to increase a worker's pay and benefits.6. Penalty: the project manager's perceived ability to cause punishment.7. Work challenge: the ability to assign work that capitalizes on a worker's
enjoyment of doing a particular task.8. Expertise: the project manager's perceived special knowledge that others deem
important.9. Friendship: the ability to establish friendly personal relationships between the
project manager and others.
CDU – School of Information Technology HRM - Slide 8
HIT241 - HUMAN RESOURCE MANAGEMENT
Expertise, Authority & Projects
Projects are more likely to succeed when project managers influence with:
Expertise. Work challenge.
Projects are more likely to fail when project managers rely too heavily on
Authority. Money. Penalty.
CDU – School of Information Technology HRM - Slide 9
HIT241 - HUMAN RESOURCE MANAGEMENT
PowerPower is the potential ability to influence behavior to get people to do things they would not otherwise do:Types of power include:
Coercive (able to use punishment). Legitimate (able to use organisational position).
Expert (able to use personal knowledge). Reward (able to offer incentives). Referent (able to use personal charisma).
CDU – School of Information Technology HRM - Slide 10
HIT241 - HUMAN RESOURCE MANAGEMENT
Improving Effectiveness - Covey’s 7 Habits
Project managers can apply Covey’s 7 habits to improve effectiveness on projects:
Be proactive - anticipate and plan for change. Begin with the end in mind - have a mission. Put first things first. Think win/win. Seek first to understand, then to be understood. Synergise - collaboration will achieve more than
individual effort. Sharpen the saw (take time for the project team to
retrain, reenergise, and even relax!).
CDU – School of Information Technology HRM - Slide 11
HIT241 - HUMAN RESOURCE MANAGEMENT
Empathic Listening & Rapport
Good project managers are empathic listeners; they listen with the intent to understand.
Before you can communicate with others, you have to have rapport.
Mirroring is a technique to help establish rapport.
IT professionals often need to develop empathic listening and other people skills to improve relationships with users and other stakeholders.
CDU – School of Information Technology HRM - Slide 12
HIT241 - HUMAN RESOURCE MANAGEMENTImproving Relationships Between Users & Developers
Some organisations require business people, not IT people, to take the lead in determining and justifying investments in new computer systems.CIOs push their staff to recognize that the needs of the business must drive all technology decisions.Some companies reshape their IT units to look and perform like consulting firms.
CDU – School of Information Technology HRM - Slide 13
HIT241 - HUMAN RESOURCE MANAGEMENT
Organisational Planning
Organisational planning involves identifying, documenting, and assigning project roles, responsibilities, and reporting relationships.
Outputs and processes include: Project organisational charts. Work definition and assignment process. Responsibility assignment matrixes (RAMs). Resource histograms.
CDU – School of Information Technology HRM - Slide 14
HIT241 - HUMAN RESOURCE MANAGEMENTSample Organisational Chart for a Large IT Project
CDU – School of Information Technology HRM - Slide 15
HIT241 - HUMAN RESOURCE MANAGEMENT
Work Definition & Assignment Process
CDU – School of Information Technology HRM - Slide 16
HIT241 - HUMAN RESOURCE MANAGEMENTSample Responsibility Assignment Matrix (RAM)
CDU – School of Information Technology HRM - Slide 17
HIT241 - HUMAN RESOURCE MANAGEMENT
RAM Showing Stakeholder Roles
CDU – School of Information Technology HRM - Slide 18
HIT241 - HUMAN RESOURCE MANAGEMENT
Sample Resource Histogram for a Large IT Project
0
2
4
6
8
10
12
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Java programmers Business analysts Technical writers
Managers Administrative staff Database analysts
Testing specialists
Num
ber
of P
eopl
e
CDU – School of Information Technology HRM - Slide 19
HIT241 - HUMAN RESOURCE MANAGEMENT
Issues in Project Team DevelopmentStaffing plans and good hiring procedures are important in staff acquisition, as are incentives for recruiting and retention.
Some companies give their employees one dollar for every hour a new person they helped hire works.
Some organisations allow people to work from home as an incentive.
CDU – School of Information Technology HRM - Slide 20
HIT241 - HUMAN RESOURCE MANAGEMENT
Resource Loading and Leveling
Resource histograms show resource loading
Over-allocation means more resources than are available are assigned to perform work at a given time.
Resource loading refers to the amount of individual resources an existing project schedule requires during specific time periods.
Sample Histogram Showing an Over-allocated Individual
CDU – School of Information Technology HRM - Slide 21
HIT241 - HUMAN RESOURCE MANAGEMENT
Resource LevelingResource leveling is a technique for resolving resource conflicts by delaying tasks.
The main purpose of resource leveling is to create a smoother distribution of resource usage and reduce over-allocation. Resource Leveling Example
CDU – School of Information Technology HRM - Slide 22
HIT241 - HUMAN RESOURCE MANAGEMENT Team Development
It takes teamwork to successfully complete most projects.
Training can help people understand themselves, each other, and how to work better in teams.
Team building activities include: Physical challenges (“the ropes” etc …). Psychological preference indicator tools.
CDU – School of Information Technology HRM - Slide 23
HIT241 - HUMAN RESOURCE MANAGEMENT Meyers-Briggs Type Indicator (MBTI)
MBTI is a popular tool for determining personality preferences and helping teammates understand each other (www.keirsey.com).Four dimensions include:
Extrovert/Introvert (E/I) Sensation/Intuition (S/N) Thinking/Feeling (T/F) Judgment/Perception (J/P)
Most IT professionals are NTs or rationals.Vary most from general population in not being extroverted or sensing.
CDU – School of Information Technology HRM - Slide 24
HIT241 - HUMAN RESOURCE MANAGEMENT
Behavioral Style Differences*
*David Merril and Larry Wilson
x-axis: How assertive are they?
ControlAnalytical DriverWant facts Quick to actPast-oriented Get things doneMost correct Present-orientedSlow decisions Leave body bags
Ask TellAmiable ExpressivePeople people Party peopleGood comm. EnthusiasticInclude all Future-orientedSlow decisions Don't finish things
Emotey-axis: Can you read their feelings?
CDU – School of Information Technology HRM - Slide 25
HIT241 - HUMAN RESOURCE MANAGEMENT Reward & Teams
Team-based reward and recognition systems can promote teamwork.
Focus on rewarding teams for achieving specific goals.Allow time for team members to mentor and help each other to meet project goals and develop human resources.Teams should:
Focus on meeting project objectives and producing positive results
Fix the problem instead of blaming people Establish regular, effective meetings Nurture team members and encourage them to help each other Acknowledge individual and group accomplishments
CDU – School of Information Technology HRM - Slide 26
HIT241 - HUMAN RESOURCE MANAGEMENT Software for HR Management
Software can help in producing RAMS and resource histograms.
Project management software includes several features related to human resource management such as:
Viewing resource usage information. Identifying under and over-allocated
resources. Leveling resources.
CDU – School of Information Technology HRM - Slide 27
People are an essential resource, therefore project managers must be good human resource managers.
The major processes involved in human resource management are:
Organisational planning. Staff acquisition. Team development.
HIT241 - HUMAN RESOURCE MANAGEMENT
Conclusion - 1
CDU – School of Information Technology HRM - Slide 28
Remember, project human resource management is more than using software for planning.
What is important is the project managers ability to enable project team members to deliver the best work they possibly can on a project.
HIT241 - HUMAN RESOURCE MANAGEMENT
Conclusion - 2