Cathilea Robinett

Executive Director/ Corporate EVP

>>Trends in Digital

Government

“Everything ‘e’ BY 2003”A Promise of a Type and of a Time

AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutFloridaGeorgiaHawaiiIdahoIllinois

IowaKansasMaineMarylandMassachusettsMichiganMinnesotaNebraskaNevadaNew Hampshire New Mexico New York

OhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasVermontWisconsinWyoming

>70%

Feeling (Dis)connected

< 20% think any level  of government is doing a VERY good job.  < 12% strongly trust state government to do the right thing.  Oregonians think 39 cents out of every dollar the state spends is wasted.

One state’s frame of mind taps dismal national mood….

want to be active in the life of their communities and the decisions that effect it.

Eyewitness to Tipping Points

The telegram is dead.Long live the telegram. - Tom Standage, The Victorian Internet

Western Union delivered its final telegram on January 27, 2006

A Generational Thing….

24 million American young adults surveyed byPew Internet and American Project, December 12, 2005

87%Use

Internet

44%Online

Everyday

29%Multiple

SimultaneousIM 25%

IM with Peoplein the Same

Room

WIRED: Demand by the Numbers

80 million myspacers40 million bloggers A million amateur encyclopedians

Our Connected America

Growing Digital Majority:64% of all American Households

By the Numbers: Digital Majority

High Saturation/ Slow Growth At the end of March 2006, 42% of

Americans had high-speed at home, up from 30% in March 2005, or a 40% increase

Broadband adoption has been fueled in part by an increase in Internet penetration in the past year, from 66% to 73%

Hispanic American households now in broadband majority (52%)

Broadband adoption by African American households increased by 121% between 2005 and 2006.

Source: Parks Associates, Ipsos Insight

Source: Pew Internet and American Life

Source: Pew Internet

Source: Pew Internet

Source: Neilson NetRatings

The Digital Majority

“This continuing increase in broadband use is an essential step in a maturing Internet industry. Compared with their narrowband counterparts, broadband users spend more time and money online because their surfing experience is faster, more persistent, and ultimately, more satisfying. This is good news for consumers, publishers and advertisers alike.”

Weekly Internet Usage

The new mean: Americans spend 11.4 hours online each week

The State of the dot.gov Art

A Drill Down Look at Leading Jurisdictions:

States: 18Counties: 15Cities: 25

Winning Characteristics

State Co. City

Navigation

No Scroll 33%% 27% 12%

Calendar 78% 93% 100%

Mapping/ Regionalization 94% 87% 80%

Site Assistance, Self Help/ FAQ 100% 87% 96%

Live help 89% 13% 12%

Search 100% 93% 100%

Functional View 100% 67% 84%

Categorization by User Type 89% 67% 96%

Links to other political subdivisions 100% 67% 68%

Links to federal government 100% 53% 68%

Text Only Alternative 27% 7% 12%

Winning Characteristics

State Co. City

Portal Policies

Privacy 100% 93% 100%

Security 100% 93% 100%

Accessibility 100% 87% 100%

Acceptable Use/ Intended Use/ Link Policy 100% 93% 100%

e-mail Contact 94% 93% 92%

Out of Band contact (Mail, Phone, Street) 72% 93% 100%

Winning Characteristics

State Co. City

Features

RSS Feeds 89% 27% 44%

Listserv 94% 7% 0

Unified "Request a service" 27% 68%

User Survey 56% 40% 44%

Emergency Information & Alerts 83% 73% 92%

News Headlines and Media Releases 100% 93% 84%

Phone Directory 89% 87% 96%

e-mail Directory 69% 20% 48%

Services Directory 83% 60% 84%

Multilingual/ Translation 83% 27% 36%

Wireless Updates 67% 20% 20%

Watch the Third Screen

A strategy to be your "third place" …

… a strategy to be your "third screen."

Wireless is a Local PhenomA Statistical Snapshot of How Americans Actually Use Wireless

Receive local weather/ traffic alerts 20%Make reservations and appointments 16%Access local news, weather, sports 13%Make small purchases (including public tolls) 13%Watch TV or video clips 23%Source: TNS Telecoms Survey, July 2005

Search 25%National News/ Politics 13-24%Source: Telephia Mobile Internet Report, September 2005

Used personal e-mail 37%Used work e-mail 6%Used photo messaging 10%Source: M: Metrics Inc., 2005

PROPERTY ASSESSMENT AND INSPECTIONBuilding inspectors and tax assessors visit sights, work with clients, and upload and download data, reports,

graphs, photos, and more.

DETECTING THREATS TO PUBLIC HEALTHWireless technologies deployed to monitor, detect and respond to public health threats: Mad cow and Avian Flu Mosquito-borne diseases (Harris Co., TX) Radiation and Environmental toxins (New York, NY) West Nile Virus (Pennsylvania)

Untethering PUBLIC SERVANTS

MANAGING PUBLIC ASSETS

Wireless technologies support management of:• Fleets of police, fire and animal control vehicles plus street cleaners, garbage trucks and the like (Sacramento, CA)• Water and waste water infrastructure (Edgecombe Co., NC)• Fire hydrants (Elsinore, SC)• Road signs (Boulder, CO)

Serving the Untethered NationExpectations and the Wireless Lifestyle

The Internet and the End of Isolation: A Community ThingAmericans who e-mail their friends (even acquaintances) are 50 percent more likely to meet up with them face to face – in local communities – than those who do not.

Source: Pew Internet and American Life Project, January 2006

E-Mail and the End of Being Out of Touch72 percent of Americans check their e-mail while on vacation – 13% of the time it is for business, 47% it is for pleasure

Source: AOL, July 2005

Looking around CORNERS …

65M

Customer Agents: You Know Them

… and Government helped create most of them

Any function of government not requiring the physical presence of the citizen can/is/will be done by a customer agent

Government customer agents are people, professionals, software, and services that do government for us

Accountants and lawyers are old school; government as a service (web service) is the natural extension of public service in the new century

Customer Agents

With today’s tools, Intuit, H&RBlock and others have reverse

engineered one of the most arcaneand artful areas of government — the

tax code — and turned it intoan automated service.

Compliance Agents

Regulated businesses and individuals can complete a multitude of compliance activities with one... two... twenty... or more states in only a fraction of the time they used to spend filling out and mailing paper forms...at a fraction of the cost.

… make sales and use tax compliance as painless as possible. We’re doing it so you

don’t have to.

“turn regulatory data management into a strategic advantage.”

… improve corporate accountability and reduce disclosure process cost.

… comprehensive watch list screening, identity

verification and due diligence research (for most of top 25 banks and 4000

other clients).”“…takes care of many of the laborious tasks associated with inspections.”

… automates the handling of the routine suspect transactions, facilitates manual processes [for the others].

World’s leading compliance content aggregator …

Effects On GovernmentOrganizational and process changesChallenges to sovereignty and silosSpecialization and combination at the

same timeIt will reflect the changes in world

eventuallyConvergence and continuing

realignmentFunctional and cross-boundary change

is spreadingReturning to the essential mission is a

likely long term outcome

Cathilea Robinett | Executive DirectorC E N T E R F O R D I G I T A L G O V E R N M E N T

crobinet@erepublic.com

www.centerdigitalgov.com

916.932.1300

100 Blue Ravine RoadFolsom, CA 95630 © 2

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