catalysts for innovation in rim -...
TRANSCRIPT
Curtin University is a trademark of Curtin University of TechnologyCRICOS Provider Code 00301J
12.09.11By: Dr. Pauline Joseph, Lecturer
Catalysts for innovation in RIM:New technologies vs changing users
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Catalysts for innovation
shifted Recordkeeping responsibilities
from qualified RIMs
to non-RIM savvy
Knowledge Workers
Implications?
for RM principles &
practices
Key messages
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Catalysts for innovation?
Technology User Expectation
Organisational Expectations
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Technological changes
“31% of the enterprises surveyed indicated they
regularly use social media tools and social networking
sites”
“52% planned to increase their budgets for social
media tools and collaboration software in
2010”
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User expectations …. 24 / 7 / 365
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Organisational expectationsStandards & Legislation Accountability Transparency
Electronic Transactions Act
Freedom of Information Act
Privacy Act
CM6 – E-discovery
Health Insurance Portability & Accountability Act
Sarbanes Oxley Act Activity-based working
"It's about choice. We're trying to break down barriers within companies -if we can break down those barriers and give people the freedom of how to work, where to work and when to work, it will absolutely empower them to deliver the utmost that they can."
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Catalysts for innovation ?
Technology User Expectation
Organisational Expectations
70% of 5000+ employees sized firms: Already implemented SP30% of 10-500 employees sized firms: No intention to implement SP13% are first-time SP2010 users27% performed an upgrade from MOSS 2007 -> SP201049% plan to integrate SP w/ their existing or new ECM4% throw away existing ECMs to replace them with SP2010
SharePoint 2010Adoption of SP2010:
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Delivering ECM for Everyone
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SharePoint Sites
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Key New & Improved ECM Features
In-place Records (respecting the Records Continuum) *Hierarchical Taxonomy & BCS *Unique Document IDs *Multi-stage Retention & Disposal *Document Sets *Every object can be treated as a Record (Documents, Lists, Calendars, Wikis, Blogs)
Offline Content ManagementContent Organizer – rules engineEnterprise Search Engine – understands Taxonomy
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3 key gaps:physical records managementeasy email capturesecurity classifications
ICA ERMS Standard – 88% Compliance
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Foundational ECM
SharePoint ECM
* E-mail Archiving provided by Exchange
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Foundational ECM
Supplemental ECMEmbrace and Extend Workloads with Partners
SharePoint ECM
* E-mail Archiving provided by Exchange
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What do these catalysts signal?
Blurring definitional boundaries of information & records
Paradigm shifts in recordkeeping responsibilities from RIMs to knowledge workers
The need for RIMs to know more about SP2010 and get involved in its implementation
The need to simplify RM principles and practices
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INFORMATION
Blogs,Wikis
TweetsFace Book
FlickrEtc.
DocumentsRecords
Quality recordsWorking drafts
Data centric recordsEct.
AudioVideo / DVD
CD ROMEtc.
Line of Bus Apps
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Simplify RM Principles
Classification MetadataRetention &
DisposalInformation
Security
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Metadata&
Classification
User friendly
Tag cloudsFolksonomies
Semantic search engines
Auto classification
- not intuitive- lack understanding
- no training1. Simplify 2. User friendly3. Training
1. Heuristic tech.2. Workflow & rules
based templates
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Retention &
Disposal Periods
Linked to classification
Aggregate
5, 10, 15, 20
Flag asbusiness
risk
Users assign R&D???
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Information Security
User GrpsCaveatsC Levels
Leave it open & restrict limited content
?
Curtin University is a trademark of Curtin University of TechnologyCRICOS Provider Code 00301J
Catalysts for innovation
Technology
User expectations
Organisational expectations
SP 2010 a catalyst &
solution
Shifted recordkeeping responsibilities
from qualified
RIMs
to non-RIM savvy
Knowledge Workers
Simplify RM principles &
practices
Classification Schemes
Metadata
Retention & Disposal
Information Security
Is ISO 15489 fit-for-purpose?
RIMs to understand
SP2010
Summary
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Bibliography:Angler, M. W. (2011, 27 July). AIIM study: SharePoint 2010 adoption for ECM. Retrieved from http://angler.wordpress.com/2011/06/14/aiim-study-sharepoint-2010-adoption-for-ecm/
Bailey, S., & Vidyarthi, J. (2010). Human-computer interaction: The missing piece of the records management puzzle? Records Management Journal, 20(3), 279-290.
Bell, T., Shegda, K. M., Gilbert, M. K., & Chin, K. (2010). Magic quadrant for enterprise content management. Retrieved 28 June, 2011, fromhttp://my.gartner.com/portal/server.pt?open=512&objID=260&mode=2&PageID=3460702&resId=1470317&ref=QuickSearch&content=html
Brooks, P., Hestnes, B., & Teolys, F. (2010). User measures of quality of experience: Why being objective and quantitative is important Network, IEEE 24(2), 8-13. Retrieved from http://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=5430138
Deng, L., Turner, D. E., Gehling, R., & Prince, B. (2010). User experience, satisfaction, and continual usage intention of IT. European Journal of Information Systems, 19, 60-75. Retrieved from http://www.palgrave-journals.com/ejis/journal/v19/n1/abs/ejis200950a.html. doi:10.1057/ejis.2009
Diamond, M., & Foskett, S. (2008). Does records management (and do records managers) matter? Infonomics, March/April. Retrieved from http://www.aiim.org/infonomics/does-records-management-matter.aspx
Donkin, R. (2011). Activity-based work the new must have, The West Australian. Retrieved from http://au.news.yahoo.com/thewest/business/a/-/wa/10205518/activity-based-work-the-new-must-have/
Healy, S. (2010). ISO 15489 records management: Its development and significance. Records Management Journal, 20(1), 96-103.
International Council on Archives (ICA). (2008). Principles and functional requirements for records in electronic office environments – module 2: Guidelines and functional requirements for electronic records management systems Retrieved 20 November, 2008, from http://www.adri.gov.au/ICA-M2-ERMS.pdf
International Organisation for Standardisation. (2002). ISO 15489-1: Information and documentation - records management - Part 1 - general. Geneva: International Organisation for Standardisation.
Joseph, P. (2009). Barriers to information seeking in EDRMS: An empirical study - Part 1. Informaa Quarterly, 24(4), 38-42.
Joseph, P. (2010a). Barriers to information seeking in EDRMS: An empirical study - Part 2. Informaa Quarterly, 25(1), 38-40.
Serewicz, L. W. (2010). Do we need bigger buckets or better search engines? The challenge of unlimited storage and semantic web search for records management. Records Management Journal, 20(2), 172-181.
The digital city delivers in paperless push. (2011). Image and Data Management Journal, May/June. Retrieved from http://www.idm.net.au/article/008571-digital-city-delivers-paperless-push
Yeo, G. (2011). Rising to the level of a record? Some thoughts on records and documents. Records Management Journal, 21(1), 8-27.
Warland, A. (2011). What records managers need to know about SharePoint 2010. Informaa Quarterly, 27(3), 32-35.
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