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Case StudyEnterprise Solutions

World’s Leading Media Company Optimizes Workday Support & Reduces Cost through a Trusted Workday Partner

• Global, Centralized HR Reporting was a vision which could help in report writing activity and optimize reporting solution, solving unmet needs and eliminating unused reports.• High Internal Attrition resulted in higher number issues unresolved.• Lack of Internal skills posed a threat for future initiatives.• Higher Operational Costs mandated that the management team to look for offshore outsourcing set up.• Focussing on Strategic Priorities was another reason to free up their internal workforce.• Required Extended Team - for monitoring business system integration and its performance as well as managing daily operations.

• Product: Workday HCM• Modules: Core HR, Compensation Benefits, Talent Management, Time Tracking, Absence Management , Workday Payroll for US, Workday Payroll for Canada, and Self-service

For the client, Hexaware setup a Global Report Factory with a dedicated 10-person team at an offshore facility in India to handle:• End-to-end global reporting through a centralized approach• Data load support for the various Workday business processes – Year-end activities – Day-to-day transactional datasheets and uploads – HR transactions (organization changes, compensation, time-tracking, payroll) – Compensation related changes• Fixes and development for various integrations and reports• Level 2 and Level 3 support

The client is one of the world’s leading media companies providing critical business intelligence to decisionmakers in professional markets across the domains such as finance, corporate governance, pharma & lifesciences, and much more.

About the Client Technical Environment

The SolutionOur client was looking for a strong partner to support its focus on delivering a robust reporting solution to its manag-ers and HR team. The client had a Workday solution that covers over 60,000 employees in 90 countries across APAC, EMEA, US and Latin America. In addition, the following demanding business challenges required an expert Workday partner for delivering maximum business value:

The Business Challenges

Global Report Factory Model - Hexaware leveraged Global report factory model for serving more than 90 countries in EMEA, APAC and NA.

Country Specific Rules and Specifications - Hexaware deployed data load standardization catering to the specific rules and requirements of individual countries.

Faster Time to Market with IP’s - Given the time-critical nature of the client’s business, Hexaware developed accelerators and standard templates to save on time and minimize errors.

First-time Right Approach Strategy - The entire engagement is driven by stringent SLAs for effective project management.

Project Transparency - Hexaware ensured complete transparency through continuous review and effort variance monitoring. This helped in ensuring that weak spots in the process were detected early and fixed.

Why Hexaware

Engagement Highlights

• A Strong Workday partner with offshore based support services• Cost advantage with flexible offshore support models• Global delivery capabilities

• Global multi-country support experience • Multi-Year HR transformation project experience with customer reference• SLA-driven approach with innovative IP’s

About HexawareHexaware is one of the leading, global providers of IT, Application, Infrastructure, BPO and Digital services. Our business philosophy of Shrink IT, Grow Digital allows customers to significantly shrink commodity IT spend while partnering with them to embrace digitalization. The Company focuses on key domains such as Banking, Financial Services, Capital Market, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Travel, Transportation and Logistics. Hexaware focuses on delivering business results and leveraging technology solutions by specializing in services like; Application support, development and maintenance, Enterprise Solutions, Human Capital Management, Business Intelligence & Analytics, Digital Assurance (Testing), Infrastructure Management Services, Digital and Business Process Services. Founded in 1990, Hexaware has a well-established global delivery model armed with proprietary tools and methodologies, skilled human capital and SEI CMMI-Level 5 certification. For additional information logon to: www.hexaware.com

India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel : +91-22-67919595Fax : +91-22-67919500

EU HeadquartersLevel 19, 40 Bank Street,Canary Wharf,London - E14 5NRTel: +44-020-77154100Fax: +44-020-77154101

APAC Headquarters180 Cecil Street,#11-02, Bangkok Bank Building,Singapore 069546Tel : +65-63253020Fax : +65-6222728

NA HeadquartersMetro 101, Suite 600,101 WoodAvenue South, Iselin,New Jersey - 08830Tel: +001-609-409-6950Fax: +001-609-409-6910

As soon as Hexaware took over the support, itquickly transitioned as an extended Workdaysupport partner for maintaining business continuity.Hexaware:• Developed an automated Excel-based tool for error handling during data uploads using EIB. This reduced the time to load data by 40% by automated data filling for system values & validations.• Developed a Studio Integration program for large volume (200 K rows) data load through EIB that reduced time to load data by 70% & improved data load performance.• Standardized report formats.• Provided Faster resolution to many unsolved and pending issues• Laid a foundation for optimized outcome and better reporting capabilities• Delivered 10% improvement in productivity on data loads and reporting activities.

www.hexaware.com | marketing@hexaware.com

Business Benefits