Case Study: Specialty Retailer Service Program

The Client: A specialty retailer of fashionable accessories and jewelry for young women, teens, tweens and girls. The company's stores offer fashion accessories, seasonal use products and other accessories consisting of hair goods, handbags, and small leather goods, as well as cosmetics. As of January 28, 2012, it operated approximately 1,900+ stores located in 50 states of the United States.

The Objective: This specialty retailer needed an interior lighting maintenance program that would reduce their annual lighting and electrical maintenance costs.

The Challenge: With 1900+ stores of varying sizes and multiple prototypes, we quickly recognized the need to capture individual site data to insure the technician would have the proper materials on-hand when servicing a store. The ability to capture a consolidated picture of the different types of materials would allow us to offer alternate products and improved pricing through manufacturer’s purchasing agreements.

The Solution: Action Services GroupSM offered our BrightSolutions

SM program as a fixed fee program and instituted a program to compile site data on the first maintenance visit for every location. Technicians record and transmit this information to our service management team, this site data is then entered into ServicePoint Solutions. This interactive system, designed to manage all customer programs, also serves as a repository for customer site data. Analyzing this data allows our service management team to make recommendations to better service our customer and reduce their costs.

The Results:

1. The first four months of the program saw a 54% reduction in the number of return trips. The eighty-one (81) returns that did NOT occur resulted in a direct savings of $4,900. We project over the life of this program $80,000+ in return trip savings for this specialty retailer.

2. The compiled site data has allowed us to recommend a new major brand but less expensive ballast resulting in saving $87.00 per unit for this specialty retailer. We conservatively project, over the life of this program $160,000+ in material savings for this specialty retailer.

Additional Services: 1. An in-store lighting manual created by our service management team facilitates

accurate problem identification for store personnel when requesting a work order. 2. We have assumed responsibility for managing the manufacturer’s warranty coverage on

all ballasts.

About Action Services Group: Headquartered in Aston, PA, Action Services GroupSM created service brands BrightSolutionsSM, ImageSolutionsSM and PowerSolutionsSM to provide our customers with a cost-effective way to manage their lighting, signage and electrical needs. Our service brands manages an array of solutions and integrates our core competencies in planning, executing and monitoring our customers’ requirements in a seamless, cost-effective manner that differentiates us in today’s facility management marketplace. For additional information, please visit the Action Services Group website at www.actionservicesgroup.com.