case study | m2e in airlines self service check-in kiosk · on the reservation / booking details...

Client Overview One of Malaysia’s leading airline is keen to evaluate alternative technologies that could further improve its overall cost management. One key area that was identified without compromising overall customer experiences is at the check in counters. With increase awareness in self service automation, the client have entrusted Tricubes to deliver a self-service check in kiosk in order to reduce its operating costs and enhanced passenger’s satisfaction. Challenges Long queues and congestions at the check in counters during peak hours and festive seasons are among the issues faced by the client. Furthermore, there is also a need for an additional check in method to cope with the occasional staff shortage at the airports. © Copyright Tricubes Berhad. All rights reserved. www.tricubes.com SELF SERVICE CHECK-IN KIOSK Case Study | m2e in Airlines

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Page 1: Case Study | m2e in Airlines SELF SERVICE CHECK-IN KIOSK · on the reservation / booking details such as E-Ticket or PNR number. Tricubes m2e is used as the middleware to Tricubes

Client OverviewOne of Malaysia’s leading airline is keen to evaluate alternative technologies that could further improve its overall cost

management. One key area that was identified without compromising overall customer experiences is at the check in

counters. With increase awareness in self service automation, the client have entrusted Tricubes to deliver a

self-service check in kiosk in order to reduce its operating costs and enhanced passenger’s satisfaction.

ChallengesLong queues and congestions at the check in counters during peak hours and festive seasons are among the issues faced

by the client. Furthermore, there is also a need for an additional check in method to cope with the occasional staff

shortage at the airports.

SELF SERVICE CHECK-IN KIOSK

Case Study | m2e in Airlines

Windows 8 tablet applicationThe application software was developed on the MS Windows platform leveraging on the latest window 8’s tablet

technology to ensure that the application is able to communicate with current and future external hardware and

peripherals.

Integration to the Airlines Departure Control System providerThe tablet based solution is also required to communicate with Airlines DCS in order to check-in the passenger based

on the reservation / booking details such as E-Ticket or PNR number. Tricubes m2e is used as the middleware to

integrate with SITA iTravel cloud API to request & update reservation and check-in data from Airline DCS.

Robust Kiosk designSteel construction, powder coat finishing and customizable mounting brackets ensures that the kiosk are tough,

anti-rust and modular for future enhancements!

Solution

www.tricubes.com

Case Study | m2e in Airlines

LEVEL3CMMISuite 13.01, 13th Floor, Menara Great Eastern,303 Jalan Ampang, 50450 Kuala Lumpur MALAYSIAphone: +603.4264.4000 fax: +603.4264.4100 Enquiries [email protected]

Kindly visit and browse our website for further information on our range of products and to learn more about Tricubes Berhad

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