case study: integrating hp business technology optimization solutions with the hp universal cmdb to...
TRANSCRIPT
©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Integrating HP BTO Solutions via Universal CMDB
Dave Bankowski Ken Herold
Director, Infrastructure Systems Practice Manger
IEEE Melillo Consulting
IEEE Background
• World’s largest professional association
• 395,000 members in 160 countries
• Focus of this project
– ~500 Servers
– ~1100 Desktops/laptops
• Evaluated HP, CA, and BMC
– These tools already in-house
– Considered incumbent vendors only
Requirements
• Reduce number of vendors for IT
management to maximize TCO
• Simplify core competency for staff
– Multiple tools performing similar functions
• Provide more integrated solution
• Keep solution as “Out-of-box” as possible
• Expand use of processes developed from
ITSM initiative
The Plan
• Work effort based on “typical”
implementation
• Rapid architecture/requirements sessions
– Determined in/out of scope items
– Phased approach
• HP to provide “health check”
• Pre-project training
Products Involved – Monitoring
• Universal CMDB
• Network Node Manager I Advanced
• NNMi SPI for Performance
• Operations Manager Windows
– SPI for WebLogic
– SPI for Oracle Database
• Business Availability Center
– Site Scope
– Business Process Monitors
– Real User Monitor
• AlarmPoint
Products Involved - ITSM
• Service Manager
– Help Desk
– Change Management
– Knowledge Management
– Request Management
– Service Catalog
• UCMDB w/DDMA
• Project & Portfolio Management
– Demand Management
Products Involved - Automation
• Server Automation
• Discovery & Dependency Mapping –
Inventory
• Client Automation Enterprise
Integrations
• SM7 – UCMDB
• OMW – SM7
• NNMi – UCMDB
• DDMi – UCMDB
• BAC (SIS, BPM, RUM) – OMW
• NNMi – OMW
• SM7 & CAE – LDAP
• Release Control – UCMDB & SM7
• SM7 – Email
• OMW - Alarmpoint
Functional Architecture
BAC
UCMDB
W / DDMANNMi
Perf SPi
OMW Client Automation Enterprise
DDMI
SM7
Release Control
End User Monitoring
(RUM & BPM)
Agentless Sys & App Mgt
Network Mgt
Systems Mgt
Agent Based
Operations Console Patch, Inventory,
& Desktop Mgt
ITIL Process
Management
Release Mgt
Server Automation
Devices
CIs & Incidents
Impact
Changes & Tasks
KPIs &
Relationships
End-User
Events
Network
Events
Events
Alarmpoint
Express
Events
Patch, Inventory,
Compliance & Server Mgt
Challenges
• Delayed go live due to product issues
– HP Support case management to coordinate cases
across teams
• Product version changes in flight
– Integrations changed with .x releases
– Keeping BAC/UCMDB/SM7 “together”
• Architected some HA after the fact
• Order of implementation
– Too much too fast
• Right mix of staff working on project
• Licensing issues
Results
• UCMDB functioning as “center of
the universe”
• Eliminated multiple vendor tools
– Better integrated solution
– Support cost reduction justified the project
• Improved operating efficiencies
– Server Automation
– Client Automation
– DDMi
Best Practices
• Order of implementation matters
• Consider impact of HA before starting
• Manage the software version change
process
• Be aware of chain reaction of issues
– DDMi replicated desktops to UCMDB
– UCDMB in turn sent “garbage” to SM7
• Understand the HP Support model
Keys to Success
• Customer sponsor
– Maintained the “out-of-box” vision with his team
– Budgeted for the “unknown”
• One on one communications
– Enable customer technical team
– Close side by side work (knowledge transfer)
– Sales team involvement
• Deep UCMDB knowledge
Future Steps
• Release Control
• Integration of Server Automation to
UCMDB
• Continued development of monitoring
• Expansion of Service Manager
• PPM to Service Manager integration
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