careers and employability service audits and slas
TRANSCRIPT
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Careers and Employability Service
Audits and SLAs
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WHY OH WHY?
To comply with the recommendations made by the Academic Audit Committee’s thematic review of CEIAG in 2012
‘its purpose is developmental: to provide an overall audit rating, but more importantly to initiate discussion, the development of a strategic action plan and to lead to a service level agreement’
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Where are we now?
• 23 Audits and SLAs
• 17 completed, 4 in pipeline, 2 outstanding
• Working towards deadline of Monday 16th September 2013
• Following this date Tim will send out paper-copies of SLA to Head of School for signing (Copy to FAMS)
• Completion of ‘Good Practice’ document to provide an overview for stakeholders
• Academic School and CES to work through actions identified on Action Plan (SMART)
• Organise review Spring Vacation (can be via email)
• Plan for 2013-2014 (audit previous year, SLA coming year, QAA Quality Code Chapter B4)
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Key messages
• ‘Thank you’ for all your hard work!
• Not easy, documentation and process needs to be made simpler, less questions, consistency of wording across AP and SLA etc
• Need for consistency via communication with Schools, how and when we share the audit and SLA etc
• Confirm ‘scoring’ arrangement (red, amber, green? )
• Primarily the process is about ‘relationship management’ - we need to deliver on the discussions we have had and make it easy for the School to say YES next time
• The Action Plan becomes a ‘working document’ (SMART)
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In your groups
• Which audit questions do you think worked well?
• Which questions do you think should be removed?
• How should we describe a red, amber or green school?
• How could we make the process simpler?
• Do you think the Schools found the process useful?
• How should we communicate the results with Stakeholders?
• Is there any additional support you would have found beneficial?
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Advice from Jenny.