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Career Resume for Austin Hamilton Day Personal particulars: Address 136 Kingfisher Parade, Toogoom, Queensland, 4655. Contacts Home / office 61+0741280357 Mobile 0408 076 294 Email ad_day@bigpond.com

Austin Day@Linkedin.com What I am qualified in:

o Managerial Economics o Organisational Behaviour o Managerial Accounting o Workforce Planning and Human Resource Development o Diversity Management o Strategic Human Resource Management o Change Management o Managerial thinking and decision making (Hueristics) o Marketing Management o Business Ethics, CSR and Sustainability o Strategic Management o Managerial Processes (policy and procedure development) o Project Management o Drafting complex documentation / business case development o Interpreting Legislation o Managerial coaching / mentoring

Education, professional training / awards: Award Conferring Institution Conferred Master of Business Administration (MBA) University of New England 2015 Graduate Certificate of Management (GCMGT) University of New England 2012 Advanced Diploma of Management AIFL 2011 Diploma of Management MIT 2011 Diploma of Project Management MIT 2011 Fellow of the Australian Institute of Management (FAIM) Australian Institute of Management 2012 Ministerial Award for Innovation and Creativity The Honourable Judy Spence MP 2008 Team Excellence Award Dept Corrective Services 2008 Team Excellence Award Dept Corrective Services 2003 Performance Plus Award Energy Australia / Trans Grid 2000 Telstra Service Medal Telstra Corporation 1999 Elite Award for outstanding performance Telstra Corporation 1996 Defence Force Service Medal Royal Australian Regiment 2003

In addition to the training detailed above I have completed over the years a range of in house professional training courses, ranging from WH&S, Certificate 1 in Government purchasing, Privacy, Investment evaluation / finance, Ethical standards, Food Safety Certificate III, Incident Investigation, Cultural Awareness as adjuncts to my roles at the time. I have also undertaken personal professional development programs with the Australian Institute of Management (AIM). I am a registered professional Mentor, and sit on AIM’s Research and Advisory panel. Professional / personal synopsis: I am a driven and tenacious person who thrives on challenge and change, I set high standards for myself and I lead by providing an example of professional excellence. I take great care in defining and delivering organisational outcomes, as my work and career are important personal and professional elements of my overall skill set. I am a naturally gifted strategic thinker and view the bigger picture in my thinking processes. I have a broad range of professional and life experiences going back over three and half decades and these experiences continue to serve me well across areas often initially unfamiliar. I have travelled extensively throughout the world, complementing my diversity of organisational engagements and broader view. I am a loyal, diligent and resilient person with a grounded ethical / moral belief structure. I seek co operation and consensus before conflict. I engage with a collegiate style and empower people wherever feasible. I will however exert command and control where this becomes self evident. I posses an extraordinary eye for detail

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and an adherence to governance and procedural compliance within organisational contexts. I perpetually apply my thinking toward functional improvement and greater productive efficacy from those I work with and for. Married for over twenty years, I am well versed in the skills of compromise, communication and negotiation. I stand ready willing and able to take my next career challenge. Career background (chronologically reversed – most recent to first):

Appointment Organisation Period Role / accountability Operational Services Manager

Queensland Health

Dec 2009 – May 2013

Manage delivery of patient centred services across a multi disciplined team (86 FTE) for a 96 bed aged care facility and 92 bed regional Hospital. Included: Security, Hygiene, Waste Management, Nutrition & Food production, Cleaning, Mortuary, Transport, Rehabilitation.

Industrial Development Consultant

Dept of Corrections South Australia

May 2009 – Oct 2009

Undertake due diligence of Dept infrastructure and staffing capability. Develop and deploy a sustainable business model that enabled the CEO to deliver an integrated multi centre profitable commercial business, supporting the community and reducing recidivism for offenders.

Industrial Manager

Dept of Corrective Services, Qld

2002 - 2008

Establish a multi tiered commercial enterprise using pre determined infrastructure to deliver a profitable business, support local industry, provide vocational skills and training to offenders, reduce recidivism (crime). Manage offender behaviours, engage in best practice as part of the senior team.

Operations Manager

Energy Australia (now Trans Grid)

2000 - 2001

Manage and grow revenue channels for EA’s 2.2 million customers (residential and commercial). Develop and deploy technology platforms across technical and customer serving business divisions to enhance service delivery excellence. Develop service agreements across delivery businesses. Maximise business efficiency for processes, people and functions, enhance and improve customers experience & loyalty in a contestable environment.

National Manager Communications & Workforce planning

Telstra Corporation

1998 - 2000

A member of the senior management team that developed and launched (Telstra shops). I provided the technology platforms to underpin the new retail model. I wrote the performance standards and the operational procedures and deployed these across Australia, I managed the 1100 retail staff and their salaries and incentive structures together with organisational compliance and knowledge platforms.

National business Analyst

Telstra Corporation

1996 - 1998

Delivered the technical data streams to maximise revenue and cost control, trailing commissions, service connections, customer churn rates, disconnections, marketing campaign effectiveness segment management and profitability.

Assistant Operations Manager

Telstra Corporation

1996

Provided field support to the sales and service teams,managed marketing and service programs and delivered project management expertise to the Senior management team.

Victorian agent sales Manager

Telstra Corporation

1995 - 1996

Managed the performance and profitability of a team of contracted sales professionals in the mobiles business unit, customer satisfaction and retention.

Sales & Service Manager

Telstra Corporation

1993 - 1995

Managed the sales and service activities for three of the largest mobile centres in Victoria (Mentone, Preston & flagship South Melbourne) managed staff performance, hiring and releasing and customer satisfaction. Rated No 1 nationally 1994.

Operations Manager

Carrier Corporation

1992 - 1993

Managed 4 sales and service centres providing heating and cooling solutions across residential and SME sector, transitioned business from private ownership to global conglomerate.

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Logistics analyst

Watson & Crane Holdings

1991 - 1992

Contract role to determine and correct 1.1 million in annual stock write downs, identify efficiencies maximise revenues and improve operational and business processes and procedures.

General Manager

Darrel James Ltd

1989 - 1991

Management of the Victorian operations of this multi tiered tourism business (duty free businesses, tour guiding, out bounding, eco resorts FX trading).

Centre Manager

Darrel James Ltd

1987 - 1989

Management of a multi level Duty Free department store in Brisbane’s CBD, turning over $18M a year.

Assistant Manager

David Jones Ltd

1986 - 1987

Reporting to the store Manager, responsible for Merchandising, stock management and cash controls Largely a training role.

Professional Soldier

Australian Army

1980 - 1986

Professional combat soldier, served with 2/4th

Battalion, Townsville. 2nd

Squadron SASR Perth, 8/9

th Battalion Brisbane, and 6 Brigade intelligence.

Professionals who will speak well of me:

Mr David Brown (professional / personal) Office 08 6275 1503 Chief Executive (CEO) – SA Corrective Services Mobile 0411 558 857 Mr Gavin Ger (professional / personal) Mobile 0402 023 703 Chief Executive (CEO) the Catalyst group

Mr David Brown (professional) previous Manager Office 07 4325 6862 Manager Support & Security Services Queensland Health Mobile 0408 988 332 Ms Tracey Cropp (professional) Office 07 4122 8571 Nurse Unit Manager, Queensland Health Mr Stephen Mann (professional) Office 08 8226 9158 General Manager – PRIME change management Mobile 0401 558 857 Custodial Directorate SA Corrections Mr Bernie Kruhse (professional / personal) Office 07 4698 5100 General Manager, Brisbane Correctional Centre Mobile 0438 554684 (Ex GM, Maryborough Correctional Centre) Mr David Stratton (professional) Home 08 9316 8875 Ex General Manager – Telstra Retail Dr Ian Richards (personal) Home 07 548 1460 Senior lecturer USQ Mobile 0417 467 255 Mr Ron Neville (professional / personal) Home 03 9846 8428 Ex National Property Manager, Telstra Corporation The CV detailed above represents a truncated version of a career spanning over three decades, I would of cause look forward to discussing in more detail my broad range of professional capabilities and experiences and how I can bring this knowledge to bear to improve and serve your business / enterprise or organisation, in the event you form a view that I can be of assistance to you.

“Thankyou for the time you have taken to read this document”!