Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

SENIOR TECHNICAL COMMUNICATOR AND CONTENT DEVELOPER; TECHNICAL WRITER, INSTRUCTIONAL DESIGNER, AND TECHNICAL TRAINER

Career Profile:

Over twenty-five years of technical communication experience. Fifteen years of technical writing using single-source concepts and topic-based authoring. Ten years of instructional design experience for software skills development. Complete full-cycle content development projects from information gathering to user-centered online help and training modules. Strong record of content reuse strategy development. Highly skilled in HTML, CSS, and JavaScript for web content. Project coordination experience for writing and instructional design projects.

Technologies, Languages, and Platforms:

Technical Writing: Learning and Content Development Tools: Acrobat, Articulate: Studio, Storyline, Audacity, Audition, AuthorIT, Authorware, Brainshark, Breeze, Camtasia, Captivate, Doc-to-Help, Dreamweaver, Fireworks, Flash, Framemaker, FreeHand, Illustrator, MadCap Flare, Ovation, Oxygen XML Author, Photoshop, Presenter, Quadralay WebWorks, RoboHelp, SnagIt, uPerform, Oracle User Productivity Kit (UPK), XMetaL, WebEx, Confluence and various wiki/web collaboration systems.

Content Management/LMS: Atlassian Confluence, Drupal, Joomla, Moodle, SharePoint, Blackboard, and other learning and content management systems.

Repository: Revision, and Tracking Tools: Atlassian BitBucket, JIRA, Apache Subversion, Bugzilla, ClearCase, FogBugz, Git-Repo/Git Hub/Git Lab, Microsoft Team Foundation Server, Testuff, Vault, Visual Source Safe.

Operating Systems: DOS, Linux, OS2, UNIX, Windows Client/Server, Internet Information Server (IIS), Apache; iOS, Android, and various development, acceptance, and production; database, application, and web servers.

Database Management Systems: Access, Alpha 5, DB2, dBase, FoxPro, MS-SQL, MySQL, Oracle RDBMS, Paradox, PostgreSQL, Various Erwin, ERD data modeling and Rapid Application Development (RAD) systems and tools.

Microsoft: ADO, Access, CRM, Digital Image, Expression Web, FrontPage, Groove, InfoPath, MapPoint, OneNote, Outlook, PowerPoint, Project, Publisher, SharePoint, SQL Server, VBA, Visio, Visual Basic, Visual FoxPro, Visual Interdev, Visual Studio, Works.

Customer Relationship Management Systems: Act, Goldmine, Microsoft Dynamics, Oracle NetSuite, SAP CRM Marketing, SAP Hybris Sales Cloud, Salesforce.

Other Software: Crystal Reports, ClickSchedule, ClickAnalyze, Logi Report, Lotus Notes, QuickBooks, SQL Server Reporting Services, Thomson Reuters Market and Trading Technologies.

High Impact Content/Deliverables:

User manuals: online help systems, developer guides, white papers, knowledgebase content modules, Web content, job aids, press releases, marketing presentations. SCORM/AICC and 508-compliant computer-based training (CBT), Web-based training (WBT), eLearning modules. Virtual and instructor-led training, training plans, training manuals, process flows, test cases and scripts, use cases, release notes, installation guides, standard operating procedures, policies & procedures, and software & database coding documentation as well as Process Mapping.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

Core Competencies:

Understanding of ITIL conventions and principles of Change Management. Adept with the Project Management Body of Knowledge (PMBK), the Software Development Lifecycle Framework (SDLC). Agile, SCRUM, and Waterfall frameworks, AGILE, ADDIE, and SAM (Successive Approximation Model) learning development methodologies. As well as Information Mapping, Adult Learning, Flipped Classroom, Self-Paced Curriculum development, and other learning and training models.

Other Specialties:

C-level Communications & Presentations. Global/Cross-functional Team Leadership & Collaboration. Program/Project Management. Risk Assessment & Mitigation.

Experience:

Honolulu Authority for Rapid Transit/Nokia/Altran, Honolulu, HI. January 2020 — April 2020 Technical Writer — Contract. (4 Months).

The Honolulu Rail Transit Project (also known as the Honolulu High-Capacity Transit Corridor Project) is an urban rail rapid transit system under construction in Honolulu County, Oahu, Hawaii, US The mostly-elevated system features design elements from both heavy rail systems and light metros.

Key Deliverables:

Wrote both 0perations and Maintenance manuals for Genetics' Access Control System (ACS), which protects the rail system's people, assets, and facilities with a unified security platform that blends video surveillance, access control, automatic license plate recognition, SIP communications, and smart video analytics within the solution.

Wrote both 0perations and Maintenance manuals for the Synergis Incident Detection System (IDS), also known as intrusion monitoring, attack/threat detection and response, which is the process of finding intruders in the rail infrastructure, retracing to their activity, containing the threat, and removing their foothold.

Deluxe Corporation/Tata Consulting Services, Shoreview, MN. June 2019 – November 2019. Senior Technical Writer — Contract. (6 Months) Tech-Enabled Solutions Company for enterprises, small businesses, and financial institutions offering a range of solutions to help customers manage and grow their businesses. Approximately 4.8 million small business customers access a wide range of products and services from Deluxe, including incorporation services, logo design, website development and hosting, email marketing, social media, search engine optimization, and payroll services, along with customized checks and forms.

Key Writing Project: Deluxe integrated Its Financial Services and Small Business units with Integration

Platform as a Service (iPaaS) using Mulesoft Anypoint to connect Cloudera (Enterprise Data Platform, SAP (ERP Platform), Salesforce (Customer Experience Platform), Workday (HCM Platform), Microsoft Teams, Outlook (Communication Platform) and Anaplan (Planning Engine). Wrote and coded in an Agile development environment

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

HTML and Atlassian Confluence many documents concerning the APIs and the integration described above.

Global Eagle, Los Angeles, CA. April 2018 — November 2018, Senior Technical Writer. — Contract. (8 Months).

Global Eagle is a leading provider of satellite-based broadband connectivity, television and entertainment services, content, and data analytics to aviation, maritime, enterprise, and government markets. Global Eagle offers a fully integrated portfolio of rich media content and high-speed connectivity solutions for airlines, private jets, cruise lines, commercial ships, super-yachts, ferries, enterprise, government, and military installations worldwide.

With 1,500 employees on six continents and leading global satellite and ground networks, the company delivers exceptional service and concierge support to its customers.

Among many, deliverables included the following:

Comprehensive End-User documentation for Oracle Maintenance Repair Overhaul (MRO).

All-encompassing End-User documentation for Oracle Material Resource Planning (MRP).

End-User documentation for migrating financial software from Great Plains to Oracle.

End-User documentation for integrating Salesforce with Oracle regarding inventory and ordering.

Global infrastructure security policies and standards. Among many others, it included the following topics: Access Management Standard, Acceptable Use Policy, Access Control Standard, Application Development Security Standard, Backup and Restore Standard, Cryptography Standard, Remote Access Security policy, Change Management Policy.

Global Eagle Policy concerning compliance with the European Union's General Data Protection Regulation GDPR).

IDenTV, LLC, — San Francisco, CA. – October 2017 – April 2018. Senior Technical Writer. — Contract. (7 Months). IDenTV is a pioneer in Automatic Content Recognition (ACR), real-time video detection, video metadata extraction, Machine Learning (ML), and Artificial Intelligence (AI) for video analytics. IDenTV has developed industry best Computer Vision technologies using both ML and AI. IDenTV technology solutions are deployed in both the commercial and federal space.

Key deliverables include White Papers, Requests for Information (RFI) presentations, and responses in support of current and proposed federal contract and commercial opportunities as follows:

Request for Information to Army Research Laboratory Broad Agency Announcement for Basic and Applied Scientific Research.

White Paper entitled: 'Advanced Video Intel Using AI: 'Increasing Efficiencies and Operational Awareness for the Warfighter' for Algorithmic Warfare Cross-Functional Team (AWCFT) and Project Maven.

White Paper detailing IDenTV's solution for monitoring of television channels and video streaming sites for ad tracking and real-time analytics for the Broadcast Audience Research Council (BARC).

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

Read Me document on how to deploy, install and configure IDenTV's Artificial Intelligence Inference Engine for ECS, a leading mid-sized provider of technology services to the United States Federal Government, and Secret Internet Protocol Router Network (SIRNet).

Joint White Paper with Novetta an advanced analytics company is detailing the combination of two technologies: object and activity detection and identification, with a browser-based Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) system deployed across US Army Intelligence, Surveillance and Reconnaissance (ISR) and Force Protection programs.

White Paper and response for Request for Information concerning 'State of the Art Computer Vision and Machine Learning for Advanced Video Surveillance and Sensor Exploitation' to Trident Spectre 2018, (Virginia Contracting Activity) a Federal project, which tests and evaluates emerging technologies from the United States government, commercial and academia in tactically-focused scenarios.

Diagramed system and component architectures for IDenTV's Machine Learning (ML) and Artificial Intelligence (AI) video big data analytics solutions in data centers located in San Francisco, CA., Miami, FL. and the island nation of Malta.

CVS Health / Tata Consulting Services, — Louisville, KY. – July 2016 – June 2017. Technical Writer. — Contract. (11 Months).

As CVS completes its acquisition of Omnicare, I worked with Infrastructure, Configuration, and Applications Deployment teams to document the migration of close to 400 distinct systems, programs, and apps from Omnicare platforms to CVS Health. Documentation included writing Standard Operating Procedures, Help Manuals, and Release Notes, Software Configurations, Upgrades from the Current Business Process (Current State), and Proposed Business Process (Future State). Key documents produced covered:

Hundreds of Data Feeds and Electronic Data Interchange (EDI) transactions.

Web Services and Internet Information Services (IIS) deployment to Development, Quality Assurance, User Acceptance Testing, and Production environments.

Installation and configuration of MS SQL databases, Service Packs, and Cumulative Updates.

Set-Up/Configure Web and Database Servers to Enable Transport Security Layer (TLS 1.1/1.2) protocols.

Managed inter-dependences between technical and functional work-streams.

Micro Logic Corp., — Palm Beach Gardens, FL. – April 2015 – June 2016.

Technical Writer. — Contract (1 Year, 2 Months). Web Development, Search Engine Optimization Associate (SEO) for one-time overflow project needs for the following projects:

I assisted with a 'Responsive' SEO compliant reusable WordPress theme, including design and development, providing technical skills with various software, media, and coding platforms.

Collaborated with various website redesign efforts.

Found and executed on hidden keyword opportunities that maximized relevance, location, and results.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

Used various tools, including but not limited to SEO tools (crawlers, ranking measurement, backlink checkers, and web analytics tools) to support compilation of data to provide insightful reporting and to develop recommendations.

US Information Technologies Corporation, — Chantilly, VA. – October 2015 – December 2015.

Technical Writer. — Contract (3 Months).

USIT is implementing & deploying an Oracle Service-Oriented Architecture (SOA) for Bureau of the Fiscal Services, a bureau of the United States Department of the Treasury. This Service-oriented architecture (SOA) framework enables the creation of End-User applications that operate independently of specific technologies. Applications are being built by combining loosely coupled, heterogeneous, and interoperable Web Services.

Assisted Project Manager to develop a complete five year Microsoft Project plan. Expanded seven different Microsoft Project plans to cover the entire scope of the implementation and deployment.

Wrote and followed-through meeting minutes and action items for internal staff and the Joint Application Development (JAD) team and meetings with the Bureau of Fiscal Services.

Aquent | Studios, — Houston, TX.

Technical Writer.

Interpreted and made recommendations regarding Request for Proposal (RFP) response direction, including Assumptions and Pricing Models.

Conceptualized and wrote a response to Sysco Systems for the training of an SAP HR module.

Magnum Fish Co., — Boxford, MA. Technology Consultant.

Trained the organization covering Windows 10 migration and Office 365 (Word, Excel, PowerPoint, OneNote Outlook.com, and OneDrive) as a successor to Microsoft Win7, Office 10.

Delivered training to accounting staff on QuickBooks; sales staff on Microsoft Dynamics Customer Relationship Management (CRM).

Harry Andrews, Class A Professional Golf Association (PGA), Head Golf Professional, — Bethel Inn & Resort – Bethel, ME. Policy Writer.

Drafted Policy and Procedures manual for golf instruction for Bethel Inn and Golf School, Bethel, ME.

Amtrak, — Wilmington, DE. – August 2014 – February 2015. Web-Based and Blended Learning Developer. — Contract (6 Months).

Created and modified Online learning content using tools such as uPerform, Articulate Storyline, Captivate, and other components of the Adobe Creative Suite.

Delivered Instructor-Led and Face-to-Face instruction on various enterprise platforms.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

MAXIMUS / Executive Office of Health and Human Services, Commonwealth of Massachusetts, — Boston, MA. – July 2013 – July 2014. Training Specialist. — Contract (1 Year). MAXIMUS is a leading health and human services administrator for governments in the United States, United Kingdom, Canada, and Australia, and is the contractor for the Commonwealth of Massachusetts' Mass Health program providing services to 1,200,000 Massachusetts Medicaid recipients.

Web-Based Learning: Using Articulate Storyline, created computer-based training (CBT) for the Medicaid Management Information System (MMIS), the Health Insurance Exchange, and Integrated Eligibility System (HIX/IES), the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Affordable Care Act.

Affordable Health Care Project: Designed, developed, and delivered training to Health Care providers, Provider Services, and Call Center (CSR) staff at Mass Health, which covered the deployment of the Affordable Care Act and the new Health Insurance Exchange and Integrated Eligibility systems (HIX /IES).

Health Provider Services Project: As Maximus assumed Mass Health's Provider Services from Hewlett-Packard, new Provider Enrollment and Credentialing, QA, Electronic Data Interface, and Claims adjudication protocols were developed, tested, approved, deployed and trained.

Learning Management System (LMS Deployment): Due diligence among several LMS vendors. Negotiated terms and price. Configured, branded, and deployed 508 compliant LMS in use by the enterprise and thousands of healthcare providers throughout the Commonwealth.

Halliburton, — Houston, TX. – June 2012 – June 2013. Instructional Delivery Consultant. — Contract (1 Year). An Integral member of the project 'Battle Red' development, implementation, and deployment team, delivering a unified scheduling and mobile applications platform across seven (7) product service lines throughout North America.

Created Web-Based Training (WBT) using Articulate Storyline to train End-Users on the functions of ClickSchedule, an Enterprise Resource Planning (ERP) software Application.

Developed Instructor-led Training Guides, Reference, and Step Instructions; Software Release Notes, E-learning modules, Learning Assessments, Software Test Cases, and Scripts.

Delivered User Acceptance Testing and Training, Train the Trainer, Classroom ILT, One-on-One, and Webinar training for seven (7) implementations of ClickSchedule and Job Details Mobility integrated with the SAP SD (Sales and Distribution) module.

Provided training rollout logistics and on-site post-go-live support and training throughout the oil patch in West Texas, Colorado, New Mexico, Oklahoma, North Dakota, Western Pennsylvania, and Calgary, Canada.

Assisted with Change Management, Quality Assurance, and Data Validation. Developed and executed test strategies. Support and configuration of deployment, and maintenance of QA, Stage, Training, and Production environments.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

Sogeti USA/CIN Legal Data Services, — Dayton, OH. – July 2011 – April 2012.

Instructional Technologist. — Contract (Ten Months).

Architected and authored Web-based Help file system (RoboHelp, MadCap Flare) during the domestic and offshore development of a SaaS or cloud-based application designed to fulfill electronic case filing of bankruptcy petitions in all US jurisdictions. Along with a CRM component, the application administers due diligence via web services, namely, customized research and financial information for use by attorneys in the investigation of clients' economic affairs for the preparation and filing of bankruptcy schedules and other documents for presentation to Federal Courts. More than 700 SCORM and DITA compliant topics about the software were covered.

Delivered Instructor-led training to the company's call center personnel and webinars to offshore quality assurance and testing teams.

CACI/RWD Technologies, — Washington DC – January 2011 – June 2011. Instructional Designer / eLearning Developer. — Contract (Six Months).

Developed e-learning modules and software simulations using various SCORM, DITA, and 508 compliant multimedia development tools such as RWD uPeform for a Department of Defense initiative with the United States Military Entrance Processing Command. Software development is known as Virtual Interactive Processing System (VIPS), will manage the enlistment process for all US Armed Forces from the initial interview through Basic Training. The e-Learning curriculum is designed to educate Train the Trainers and, of the system within the accessions community of interest.

Southern California Edison, — Chino, CA. – February 2010 – August. 2010. Technical Writer, Training Specialist. — Contract (Ten Months).

Delivered Instructor-led, Train the Trainer and Web-Based Help files (RoboHelp) and training (Captivate) for R-3 rollout of SAP Enterprise Resource Planning (ERP) with bolt-on ClickSchedule and ClickAnalyze, SAP Customer Relationship Management (CRM), WorkForce Scheduling and Master Data modules.

Developed e-learning modules, software simulations, technical writing, editing and framing of instructor and End-User Courseware, Job Aids, and other blended learning tutorials.

Commonwealth of Massachusetts/Health & Human Services, — Boston, MA. – June 2009 – December 2009. Training Consultant. — Contract (Six Months).

Conducted state-provided software training on commercial, off the shelf software. Namely, Microsoft Office 2007 (Access, Excel, OneNote, Outlook, PowerPoint, Project, SharePoint, & Word) also, Adobe Acrobat/Distiller (Creating PDF documents, electronic forms, and document conversion) to employees of the Commonwealth.

IBM/Wachovia Securities, — St. Louis, MO. – October 2008 – April 2009. IBM Trainer. — Contract (Six Months).

During the most challenging securities and market environments in decades, delivered field, group, and individual training of Thomson Reuters Market and Trading Technologies to Financial Advisors and their staff. The aforesaid in support of Wachovia, A.G. Edwards's merger, and SmartStation trading platform integration. Conveyed business-critical skills needed to understand new workflow processes, applications, and reports within the proprietary system.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

System Automation Corp., — Columbia, MD. – February 2006 – October 2008. Information Architect. — Contract (2 Years, Eight Months). Develops enterprise technology to administer professional and business licensing; regulation management, enforcement, public safety inspections, and data collection for various state agencies. A suite of software is currently deployed by twenty-two states and the US Army.

Web Help System: Designed, developed, and authored a topic-oriented, context-sensitive Web-based help solution (RoboHelp) to provide user assistance with a suite of enterprise-class web applications, managing state licensing and regulation.

Reference Manual: Authored, and published internal, external User and Administrator's Reference Guides. Documented functional specifications and wrote Software Release Notes.

Database Documentation: Documented and wrote Data Definitions for SQL and Oracle database schema and objects supporting the applications.

Quality Assurance: Constructed test plans, performed regression testing, analyzed, and documented test results.

NICE Systems, Inc., — Denver, CO. – May 2005 – January 2006. Education Specialist. — Contract (Nine Months). Market leader in providing solutions for the capture and analytics of unstructured multimedia content and transactional data from telephony, the web, email, video, and other data stores for a wide range of markets; Healthcare, Retail, Telecoms; Contact and Call Centers for Public Safety and Financial Services.

Administrators Training: Advanced education for IT personnel, covering administrative applications, system architecture, maintenance procedures, and troubleshooting tools.

Core Applications Training: System applications training for Supervisors, Call Center Team Leaders, and other users of the system.

Call Center Training: Created electronic evaluation forms. I taught effective coaching scenarios.

Common Census, Inc., — Westbrook, ME. – August 2004 – April. 2005. Programmer/Analyst/Writer. — Contract (Nine Months).

A technology company is innovating solutions to collect, store, and disseminate data related to Human Resources and the administration of employee benefits. A suite of software developed by Common Census provides employers, employees, insurance professionals, and carriers access to related data via desktop and online, cloud-based applications.

Designed and authored End-User documentation, Online Help, and Support files (RoboHelp, WebWorks ePublisher) for technology applied by customers, including Insurance Carriers, Producers, Enrollment Companies, Human Resource departments and the employees they represent.

Provided Instructor-Led and Web-based training to Business Partners; Employers, Insurance Underwriters, and Benefit Enrollers, to ensure a solid understanding of procedures and operations of the various software modules, which support more than fifty Enrollment Plans and over 500,000 employees.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

Designed and constructed Electronic Forms, Statements, and Reports.

Developed interfaces for Import/Export routines to link data with Insurance companies.

Architected Inventory database application to manage assets leased from Common Census.

Bekins Van Lines, — Chicago, IL. – April 2004 – August 2004. Technical Trainer. — Contract (Five Months).

Software training for an SAP implementation of Logistics, Supply Chain, and Geographical Information System deployed for routing, receiving, delivery, tracking, and tracing of freight and rolling stock.

Contract Programmer/Technical Trainer, — Portland, ME. – March 2004 – June 2004.

IT Consultant/Technical Trainer. — Contract. (Three Months).

Commercial off the Shelf (COTS) software training at various New Horizons, Executrain, and other computer learning centers, and businesses. Typically, the instruction is instructor-led, based on "Adult Learning" and "Performance-Based" principles, where objectives are stated; step by step, "How-To’s” is demonstrated, and hands-on practice permit learners to demonstrate newly acquired skills.

UnumProvident Corp., — Portland, ME. – January 2001 – March 2004. Systems/Project Manager. — W2 (Three Years, 2 Months).

Planned, designed, implemented, maintained, trained, coded, tested, baseline support and risk management for various Computer Telephony Integration (CTI), Plain Old Telephone Service (POTS), Voice-Over-IP and various voice/data based mediums of audio, video, and internet conferencing and communications platforms.

Conducted and managed complex equipment installation, change management, inventory, preventive maintenance, equipment and software/hardware upgrades, and modification activities, and User Acceptance testing.

Designed, developed, and implemented a Web-based framework for systems analysis, monitoring, and reporting on infrastructure utilization and performance metrics. Determined, and reported root-cause analysis, for outages and downtime.

Developed several departmental intranet/extranets consisting of multimedia content for use in planning, educating, collaboration, and knowledge management.

Analyzed and evaluated new and existing technologies. Performed due diligence investigations to make specific recommendations in support of enterprise goals and objectives.

IBM Learning Services/A.G. Edwards, — St. Louis, MO. – April 2000 – December 2000. Field Trainer. — Contract (Nine Months).

Delivered field training for ClientOne, a national project refreshing Edwards from legacy DOS systems to Windows platforms with more than forty proprietary financial and securities trading applications. A dedicated team of 75 instructors trained more than 12,000 users in 690 branch offices.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

Catapult, an IBM company/Mead Corp., — Waltham, MA. – February 1999 – February 2000. Technology Training Consultant. — Contract (One Year, One Month).

Delivered Instructor-led Training for Mead’s Vision 2000 project a worldwide rollout and refresh of software and hardware for Mead Corp. Courses taught include Fundamentals through Intermediate and Advanced in all components of Windows NT, MS Office, MS Project, MS Access, Visual Basic, Data Modeling, Crystal Reports, and Lotus Notes.

Catapult/IBM Learning Services, — Waltham, MA. – June 1996 – February 1999. Technology Instructor. — Contract (Two Years, Eight Months).

I rendered a comprehensive portfolio of technical training and courseware development to Fortune 1000 and government entities throughout the United States.

Contract Programmer/Analyst/Technical Trainer, Writer, — Portland, ME. – 1989 – 1996.

Technology Consultant — Contract (Seven Years).

Contract: with Kreative Technical Solutions and Seafax, Portland, ME. As the lead architect developed the first release of “Eureka,” the leading provider of credit and marketing information for the seafood industry. Composed and compiled accompanying help file (RoboHelp) and user documentation. Trained management and staff on the features and functions of the software.

Contract: with Kreative Technical Solutions, Portland, ME. Working with a team of software engineers, developed Customer Relations Management system (CRM), Scheduling and Distribution solution for Portland Glass. Primarily responsible for designing the Graphical User Interface. Authored and compiled, associated help files (RoboHelp), and End-User documentation. Trained Management and Call Center Representatives (CRS).

Contract: with Retail Solutions, Inc., Falmouth, ME. Implemented Point of Sales (POS) solutions for small and midsize convenience and grocery stores. Responsibilities included staging, integration, and installation of store technology devices, including complete POS solutions. Facilitated end-user technical and procedural training for store staff and management.

TransNational Inc., — Dallas, TX. – 1982 – 1990. Manager, Traffic, and Transportation.

Initiated, drafted, and directed all Interstate Commerce applications, petitions, complaints, orders, and other proceedings relating to transportation regulation and other matters before federal and state regulatory agencies.

Developed and maintained commercial and government transportation contracts.

Cargo Master, Inc., — Dallas, TX. – 1980 – 1982. Founder and Distribution Manager.

Solicited, evaluated and maintained commercial and government transportation accounts as well as purchasing for-hire rolling stock and services, rate negotiation and tariff publication.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume Curriculum Vitae Confidential May 7, 2020

CH Robinson Co, Inc., — Dallas, TX. – 1978 – 1980. Transportation Account Sales.

Developed, purchased, and arranged shipping and transportation accounts and contracts. Negotiated and brokered for growers, packers, and retailers of agricultural commodities and other time, temperature, and market-sensitive products with common motor and rail carriers operating throughout the principal markets of North America.

United States Navy. Naval Sea Systems Command. — Bangor, Keyport, WA. – 1972 – 1974.

Homeport for the first squadron of Ohio-class Trident Fleet Ballistic Missile submarines. Completing the third leg of the Trident Triad.

Vietnam War Era Veteran. Honorably Discharged.

Stephen W. Mitchell Telephone: 207.210.8750; Email: steve@smitchell.org; Website: smitchell.org Career Profile

Professional Resume: Education Curriculum Vitae Confidential May 7, 2020

Education:

Microsoft Course 1013: Mastering Microsoft Visual Basic 6 Development. Microsoft Course 1016: Mastering Enterprise Development Using Microsoft Visual Basic 6. Microsoft Course 1017: Mastering Web Application Development Using Visual InterDev 6. Microsoft Course 1905: Building XML-Based Web Applications. JavaScript: Introduction to Scripting. JavaScript: Advanced Scripting.

New York Institute of Finance: — New York, NY. – 2000. Fundamentals of the Securities Industry.

Southern Methodist University: — Dallas, TX. – 1982 – 1983. Nine Credit Hours Marketing: Fundamentals of Marketing, Market Research,

Marketing Concepts. Eastfield Jr. College: — Mesquite, TX. –1980 – 1982.

Thirty-eight credit hours: Interstate Commerce Law, Physical Distribution, Rates & Tariffs, Accounting, Import/Export, Statistics, General Business Law.

The University of Mississippi: — Oxford, MS. – 1974 – 1978. Bachelor of Arts: Music Theory and Composition.

Professional Organizations:

Association for Talent Development (ATD): (Formally known as American Society for Training & Development (ASTD).

International Society for Performance Improvement (ISPI).

Society for Technical Communication (STC).

Interests:

Science and Technology, History, Golf, Guitar/Piano, Magic, Outdoor activities such as hunting, fishing, boating, and spectator sports.

Transcripts, professional and personal references available upon request.

Additional Information Online:

Personal Website: www.smitchell.org