1

!

2020

care newsAutumn 2012

ih Isabel HospiceLocal Care for Local People since 1982

‘Thank you’

Stacey's Olympic Moment see page 2

WIN A CAR!Draw tickets

enclosed

Stacey Johnson, age 20 (see front page), planned to do the Olympic Torch relay in her wheelchair. However, the occasion was such that once the adrenaline kicked in, Stacey walked the 300m and even ran some of it. She was supported on the route by her many friends and family as well as another Hospice patient, Stuart Saggers (see page 3), who travelled to see her relay in Haverhill.

Stacey has suffered with a brain tumour for the last four years and has been undergoing radiotherapy and chemotherapy. Stacey's tumour is inoperable. Despite being very poorly Stacey has set up her own charity, Kisses4kids, which raises money used to give treats to other seriously ill children, such as family days out at theme parks and presents at Christmas and Easter. Funds raised have also contributed to a games and DVD room, sensory room and garden area at Princess Alexandra Hospital's Dolphin Ward, in Harlow, Essex. Stacey doesn't complain about her illness, even when she is having a bad day. Her selfless efforts to improve the lives of other young people who, like her, are suffering from serious illnesses, are inspirational.

Stacey's Olympic torch relay

A series of 17 simultaneous Sunday morning sponsored walks ranging from 5 miles to 20 miles. Plenty of great countryside routes to choose from with a midday break for a pub lunch. We would love to see you on any of our routes. Call Maria Alexander to take part on 01707 382500.

1. White Horse, Welwyn – The John Bunyan Coleman Green return (9.8 miles)

2. Mill Green to The Five Horseshoes, Little Berkhamsted return (9 miles)

3. The Five Horseshoes to The Woodman, Wormley End return (10.8 miles)

4 The Woodman to The Silver Fox, Hertford Heath return (9.1 miles)

This is my happy place

2

From a small group of volunteers led by Isabel Last in 1982, we have grown to an organisation today of some 200 staff and 1000 volunteers who together serve the population of eastern Hertfordshire – about 350,000 people. Last year we looked after around 1600 patients and 2100 family members and carers. 700 of those patients died in our care (about one fifth of all deaths in our area), over 50% in their own homes.

This service is free to all users, but it is budgeted to cost £4.2m this year, of which we plan to raise £2.4m from fundraising and trading, with £1.6m coming from the

NHS. This leaves a small but manageable gap of £200,000 which we are working hard to close from new income sources and cost reductions. Thanks to past legacies we have sufficient reserves for the moment to bridge a small shortfall if necessary. However with economic uncertainties and major projects ahead of us, particularly at the In-Patient Unit in Howlands, we continue to rely on your support as we plan for the next 30 years!

With many thanks and good wishes to you all.

Nigel Furlong Chief Executive

Message from the Chief Executive

Dear Supporters, we are midway through our 30th Anniversary

year and I thought it would be good to reflect briefly on what

we have achieved. ‘We’ includes you, our supporters, as

without your time or financial support we could not deliver the

care that our patients and families need.

Kindly sponsored

by

Married, with four children aged 4 to 14, Stuart is now no longer able to work or drive and needs constant care. Once a week, Stuart goes along to our Day Care service provided at the Barnabas Centre in Thorley, Bishop’s Stortford. He calls it his “safe place” where he can talk to the nursing staff, relax and take part in the art activities run there. He is currently working on some calligraphy, a skill he learnt at the Day Care service, having not done any art since leaving school. At the Barnabas Centre Stuart does not need to put on a brave face for his children Lewis, Jack, Ruby and Scarlett, he can just be himself. His time there gives his wife Tracy a break and he can also talk to the Hospice’s Palliative Social Worker, Judith Sharp (see page 15), who offers regular and confidential emotional support.

This is my happy place

I can see Judith here or at home’ explained Stuart, ‘I can open up to her and tell her anything. My wife gets to speak to her too as the situation is hard on her. There is a lot of stress on her as she has to do everything now. There are things I don’t want to worry Tracy about and obviously there are things I don’t want to tell the kids. I think they basically know what is going on – especially my youngest boy Jack, who is very sensitive to these things. Ruby will often come in when I am in bed – she strokes my head and says “I’m going to pray for you today Daddy”.

I try not to think about the tumour too much but it is always there. I don’t tend to socialise any more, and because it gets me down I really look forward to going along to the Barnabas Centre. I look forward to it every time, and I get picked up from home by one of their volunteer drivers so that means Tracy has more time to herself. People here are always happy and I should imagine it's helpful to everyone who comes here.

A 20 foot fall from scaffolding whilst at work was the first sign that Stuart Saggers (42) was not well. He had suffered a fit whilst working on a chimney, and following many tests and hospital visits he was diagnosed with an inoperable brain tumour. Although a series of operations and chemotherapy has helped keep the aggressive growth at bay, Stuart, from Albury, needs regular check-ups and has been warned his situation is bound to worsen.

Message from the Chief Executive

Join the Chain Walk 16th September

5. Silver Fox to The Crown, Hunsdon return (11.2 miles)

6. The Crown to George IV, Sawbridgeworth return (10.4 miles)

7. George IV to The Coach & Horses, Thorley return (9.7 miles)

8. Coach & Horses to The Bull, Much Hadham return (10.3 miles)

9. The Bull to The Catherine Wheel, Gravesend return (10.6 miles)

10. The Black Horse, Brent Pelham to The Three Tuns, Great Hormead return (8.6 miles)

11. Three Tuns to The Crown, Buntingford return (8.5 miles)

12. Chain Walk Challenge – The Crown Buntingford to Black Horse Brent Pelham return (20 miles)

13. The Crown to The Bull, Cottered return (9.7 miles)

14. The White Lion to The George & Dragon, Watton at Stone return (11.6 miles)

15. George & Dragon to The White Horse, Welwyn return (12.2 miles)

16. Ramblers Worldwide Holidays HQ Lemsford, to Cross Keys, Gustard Wood return (10 miles)

17. The Albion, Ware to George IV, Great Amwell return (5 miles)

To apply go to: www.isabelhospice.org.uk

Photo courtesy of Herts & Essex Observer

3

Professional photographer, Simon Gregor kindly donated a number of his framed images for display at our In-Patient Unit.

Simon said “Its moving to think of images I have taken acquiring a life of their own when they leave my hands. I often have little idea where a picture I have sold ends up – perhaps on the living room wall of the person who bought it, perhaps half way round the world in the home of a relative, or maybe in an office where many different people glance at it, each taking something different from it.

A few months ago I was asked to provide some pictures for the In-Patient Unit at the Hospice. The unit means a lot to me – they cared for my partner’s father during his final days, making him as comfortable and safe in those last hours as he could be, and allowing us to say goodbye to him in a calm, restful and dignified way. Frankly, I felt honoured to be asked to use my photographs in such a special environment.

The project used some images captured in the grounds of the Hospice itself – including details from their beautiful courtyard garden and some macro shots of the many flowers and plants that grow there. These were supplemented with other shots taken elsewhere, including a landscape from Yorkshire where my partner’s father had lived for most of his last 40 years or so.

The pictures have been framed and hung in various places around the unit – mostly in the corridors, with some by the nurses' station and in the patients’ and relatives’ lounge. The Hospice staff were kind enough to invite me, my partner and my mother to go

and see them in situ.

The experience was a positive and very emotional one – and a rare opportunity for me to see my work in its final destination. It also meant a great deal to me to hear of some of the positive reactions to my work from relatives and also from staff.

And it is these staff, of course, who make the unit the special place that it is. The warm and

safe atmosphere is not about the building or the decor, but about the team of people who work together in a common cause to deliver such a high standard of care, often in very difficult circumstances. I like to think I am a reasonably self-aware person, and I know for a fact that I have nothing like what it takes to be a doctor, nurse or care-worker - what these people achieve is truly remarkable.

But as I came away from the Hospice that night, I felt that perhaps in my own way I’d contributed something which made a small difference. And if that’s true, then I’m honoured to think of my work hanging there on the walls of the unit, playing its own little part in shaping such an important space.

4

Our Anniversary luncheon, held in the historic medieval surroundings of the Old Palace, Hatfield House, was attended by 226 guests. They included the Marchioness of Salisbury, Lord Lieutenant of Hertfordshire Countess of Verulam, Chairman of Herts County Council Jane Pitman OBE and Mayors, local Councillors from across the area and Nick Carver CEO East & North Herts Hospital Trust.

Staff, volunteers, supporters and past Trustees of the Hospice including some of the founding Trustees, namely Evelyn Snelson, Pat Last, Tony Last and Doreen Hester, widow of Brian Hester, founding Treasurer, also attended.

Tribute was paid to Isabel Last, the founder of the Hospice, and to the vision, energy and enthusiasm of those early Trustees. Marian & David Nicholls

spoke movingly of their daughter Katie Pratt, who was cared for by Isabel Hospice, paying tribute to the Hospice and its work.

Barbara Doherty MBE, President of Isabel Hospice said “It was a marvellous occasion, celebrating not only the care for patients that the Hospice has provided over the years but the support of the whole community”

The event was organised by the Special Events Committee and raised £2,800 from raffles & donations. The beautiful orchid table decorations were donated by Sue & Dennis Madden. Music during lunch was provided by members of Woodwind of Stortford, the Toastmaster was Alderman Bob Parker.

Capturing the Hospice spirit

30th Anniversary Lunch at Hatfield House

I am not ready for the Hospice

www.simongregorphoto.com

Vickie Green is a Palliative Care Support Worker (PCSW), based at the In-Patient Unit. She and her colleagues cover the Hospice’s catchment area of eastern Hertfordshire, working Friday to Monday on a rota basis from 9am to 9pm. She explained "As part of the Hospice at Home team, my role is a privilege. I get to offer practical nursing and support to patients and their families wishing to have end of life care at home.

My love of palliative care began early in my nursing career, and I am still on a rewarding learning curve. I enjoy the ethos of holistic care as it gives careful thought to the whole person and their family.

With this in mind, I would love to introduce you to Diana and Barry Tufts and tell the story which led them to the Hospice. Diana and Barry were referred to us by the Hospice's Clinical Nurse Specialists. Although they were managing well and had previously been able to benefit from various other parts of our Hospice care including Family Support, Complementary Therapy and Day Care Services, things were becoming increasingly more difficult to cope with, both physically and emotionally.

They were open about what was important to them, and so we were able to discuss with Diana the ways in which we could support her daily activities and so prevent an admission to hospital. Barry hired a wheelchair to take Diana out, so that in Diana’s words, she could “still do the things ordinary people do”. We worked with the Hospice’s Occupational Therapist and the District Nurses.

Barry said Diana was not ready to go into the Hospice. She wanted to stay at home for as long as she could. Barry, like many carers, worried about how he would cope with Diana's deterioration. Caring for a loved one with a life-limiting illness, whatever your personal circumstances, can be a stressful and tiring experience. With the support of the Hospice team and outside agencies like Crossroads, Barry was able to attend Carer’s group and go shopping.

As a Palliative Care Support Worker, it can be the little things that make a big difference to someone’s wellbeing, and enhance the quality of life."

Diana Tufts died at our In-Patient Unit, the place of her choice, on 2nd April, age 65. Our thoughts are with her family and friends.

Barry's Letter of Thanks to the Hospice“I am not ready for the Hospice” said my wife after being diagnosed with lung cancer. “I can still do everything in the house, go shopping and do all the things ordinary people do.” But the journey has led Diana to the Hospice where she is now being cared for. How has this happened in such a short time, after all, she had all the care the various agencies offered….The journey started one evening at home when Diana spoke a few words and got them muddled up. My daughter and I thought she may be having a stroke. We went along to Lister Hospital and subsequently found Diana has a brain tumour. On discharge home, I asked for a care plan. This involved putting in a case for NHS care at home.

This care would take some time so I was introduced to the Hospice Palliative Care Support Workers (PCSW) who called at home to wash, dress and prepare Diana for her daily life. What a pleasure to find and get to know Vickie and Nikki. For around 3 weeks they came Friday to Monday to care for Diana. Their skill and professional approach to care was outstanding. After 3 weeks an NHS care plan was put in place, with other agencies taking over where Nikki and Vickie had started. The agencies came and continued care, but we missed the valuable support from the Hospice PCSW’s. Diana’s health deteriorated, and care at home became impossible. She needed a multitude of drugs, she was dehydrated and unable to move. An admission to hospital and then to the Hospice followed. Diana is now having excellent care in the last few days of her life, care which I could not provide at home. I want to mention the valuable care the Hospice’s Family Support Team provide. I thought that counselling and opening up one's feelings would not be appropriate, but I was wrong. I needed counselling and the best people to give this come from within the Hospice. On reflection the introduction to the Hospice and the people within the service, the dedication and continuing respect of all areas, certainly for me overrode my uncertainty, fear and unease.

Remembering at the start Diana’s words “I am not ready for the Hospice,” the speed and decline of her health shows how important the Hospice services are to us and the community.

I tried to care for Diana at home, dealing with meals, washing, toiletries and general care. I did not fail, but events took over. The Hospice gave us confidence. The quality of care, the compassion and expertise and above all professional nursing care that forms part of a vital link with the whole Hospice service that will hopefully be there for us all at some stage in our lives.

All this started with Vickie and Nikki calling in. I will adore them for the rest of my life. I love you two wonderful girls.

Barry Tufts.

Capturing the Hospice spirit

30th Anniversary Lunch at Hatfield House

I am not ready for the Hospice

5

Corporate Care NewsEmma Lippiatt, Corporate Relationship Manager e: emma.lippiatt@isabelhospice.org.uk

t: 01707 382547

Emma Lippiatt joined the Fundraising Team in July as Corporate Relationship Manager. She has a wealth of events experience and will be bringing her knowledge of working in the corporate field to her new charity role with the Hospice.Emma said “I am very much looking forward to working with the Hospice's current business supporters, large and small, whilst encouraging more local businesses to become involved with all the benefits that will bring to both of us.I will be hosting our networking lunches The 3rd Thursday and The 1st Thursday. I will be getting to know many of our current supporters this way, and welcome any fresh ideas that local com-panies may have as a way of supporting us, and of course ways we can benefit them. I will also be launching some new initiatives and events in the near future.”

NatWest in Welwyn Garden City held a fundraising day for the Hospice in June. Some staff members had been personally affected by the work of the Hospice, and the bank hope to continue to fundraise throughout the year.

A new on-line trades directory, Hertstrades.com has been set up by Ross Cordner. For the month of June, for every one of those who signed up to the directory for £99 for a 12 month membership, £10 came to us raising around £300.

The Concerto Group www.concertogroup.co.uk is one of the UK's leading event services companies,

offices and over 190 full time employees. The Group comprises 16 brands that provide event management, venues, catering and event services and they are working on some very exciting, fun and glamorous projects this year including a family fun day for 1,000 people, an Evening with Jools Holland and events for Facebook amongst many others!They approached Isabel Hospice after we cared for a member of staff’s family member and they are committed to trying to raise £20,000 for us. Over 69 staff will be taking part in The Major Series in October, and that’s not just a run, it’s a Major Challenge!

Check it out!

www.justgiving.com/ concertogroupmajorseries2012

Networking with Heart

We have two great monthly networking lunches, The 1st Thursday held at Lussmanns in Hertford and The 3rd Thursday held in Grill55 in Bishops Stortford.

Around 30 local businesses attend each event which for £15 includes lunch and a glass of wine or a soft drink. Each month a sponsor does a 10 minute presentation, which has ranged from Sworders Fine Art Auctioneers, to T Sandeson who talked about her organ donation campaign. They are great ways to network and very popular within the business community.

If you would like to sponsor the event or attend go to:

www.the3rdthursday.com www.the1stthursday.com

Thank you to Sainsburys in Hoddesdon who have taken us on as their Charity of the Year. The store have supported the Hospice on many occasions over the years including hosting our Sunflower and Bells & Bows collections.

Best Digital, a local graphic production company, supports and provides the Hospice with banner stands, posters and street banners for their events, such as the Midnight Walk and location signage. Tamy Finkelstein, Best Digital sales director said: “We are a small business providing exhibition and display services to large corporates and retailers. We support a number of charities that make a real difference in our local communities, it s an important part of our continued success.”

To find out more visit www.bestdigital.org.uk

Staff from John Lewis Welwyn were joined on a 32 mile walk from their store in Parkway to the Olympic Park, by Olympic athlete Sally Gunnell, raising a magnificent £6,000+ in the process. Thanks to Jenny Parry from the partnership for organising the event and all the walkers who took part. John Lewis also kindly sponsor our Jingle Bells & Bows fun run each year.

6

it is a £30 million + business with seven

'

Corporate Care News

7

Mini marathon tribute to MummySix year old Jamie Martins, whose mum was cared for by the Hospice, organised a mini marathon for his classmates to raise money in her memory. Jamie was just 4 when Michelle died two years ago. All 31 of Jamie's classmates took part, and ran as many laps of the school field (St Joseph's Catholic Primary School in North Road, Hertford) as they could manage, raising £1,053 in the process. Jamie said “I like running and I wanted to help Isabel Hospice because they looked after my mummy. Dad was very surprised when I told him, and very pleased.” Headteacher Ian Kendal said “Jamie has shown tremendous courage over the years and its wonderful to be able to do something as special as this for a charity that’s close to his heart.”

Art therapy for childrenWe need to remember that children and young people grieve. They just express their grief in different ways to adults. Nothing can take away the pain of watching a family member experience life-limiting illness. This includes facing their death and subsequent bereavement. The child’s known world changes irrevocably beyond control, subsequently their emotional landscape changes. It is therefore important to give opportunities to children and young people to express and explore their mixed feelings and fears for their future. Art Therapy provides a place to explore thoughts and feelings that may be too intense or painful to put into words. Children and young people can use art materials within a therapeutic relationship, finding expression through creativity and play. A sand tray is available with toys and objects, to allow the playing out of experiences, thoughts and feelings. Play is a young child’s main means of self-expression, for young people it allows space to process thoughts and feelings in a non threatening way.

The Art Therapist at Isabel Hospice works within the Family Support Team to provide individual and group Art Therapy sessions for patients and family members.

Jamie is the smiley one holding the cheque

8

Family Supporthelping with bereavement for the young and not so young!

Lorna SansonFrom volunteer to patient

When Lorna first started volunteering at

Isabel Hospice, she never imagined that 22

years later she would be returning to the

Hospice as a patient.

“I fell in love with the Garden City in 1960 when I came through on the bus when visiting from my then home town, Hemel Hempstead. All the cherry trees were in bloom and I really wanted to live there, it looked such a beautiful new town.

It was 1989 when I first started my voluntary work for Isabel Hospice. It was down at Hall Grove in Welwyn Garden City and we had one small room,

Spotlight on our Complementary Therapy Co-ordinator

My name is Rebecca Griffith and I am the Complementary Therapy Co-ordinator at Isabel Hospice. I started my career in public health research at St Mary’s Hospital in London, studying for a Masters degree in Health Promotion while I was there. I moved on to work at the International Planned Parenthood Federation and then for the Royal National Institute of the Blind. Along the way I became interested in complementary therapies and have trained in holistic massage, Thai massage, basic shiatsu, HypnoBirthing® and The Listening Program (a therapeutic music programme).

Working at the Hospice is an interesting and varied job as the Complementary Therapy Service reaches throughout the Hospice from day care to community to the In-Patient unit and is there for both patients and carers. Carers can also receive complementary therapy after bereavement. We rely on a team of fully qualified professional therapists who volunteer their time and expertise. The comforting touch they offer can really help ease the strain and encourage a sense of relaxed wellbeing. We currently offer massage,

aromatherapy, shiatsu, reiki, reflexology and Indian head massage. There is also a team of volunteers who are trained in hand massage and work at the Day Care Services.

If you are a patient at the Hospice or a carer for someone who is, and you would like to access the Complementary Therapy Service then please ask any member of staff to refer you to me or speak to one of the therapists.

If you are a qualified complementary therapist and might be interested in volunteering with us we would love to hear from you, as we are currently very short of volunteer therapists.

The work is rewarding and you can gain skills and training opportunities through the Hospice. If you would like to find out more, please call the Hospice on 01707 382500.

not at all like it is today. Even then there were lots of patients, we sat and chatted over cups of tea and offered comfort wherever we could. As time moved on, we got more facilities. We had a bath at one point, so patients could come and have a bath with a hoist to get in and out easily, something they couldn’t always do at home. We also had a hairdresser who used to visit to give the ladies some pampering.

We did arts and crafts, much like they do in the beautiful conservatory now. We made cushion covers and Christmas cards. It was a time when we could chat to patients, and I remember one gentleman telling me about how he walked from Scotland to the south to find work, sleeping in barns as he went.

Living in Welwyn Garden City for so long, it was inevitable I was to meet people I knew as patients. I was heartbroken when I saw my local postman but I saw so many

people come and go. It seems sad but I knew each patient was getting so much out of their care that the Day Hospice was able to give, and now I know the value of that myself.

I had stopped volunteering after 21 years, and got my Long Service Certificate when I felt unwell, with no energy and other distressing symptoms. After a time, I was diagnosed with bowel cancer just before Christmas in 2011 and after discussions with my consultant it was decided that it was inoperable. It was a terrible shock for my family.

When I first came to Hall Grove as a patient, lots of my old volunteering friends were still there. I see my time here as ‘my day’. My husband and children don’t have to worry about me, and I get brought a cup of tea now, rather than making it for others. I never thought I would be here, but I take each day as it comes and enjoy my time, talking with old friends and new."

Family Supporthelping with bereavement for the young and not so young!

Top row left to right: Brenda Jones, Vic Flack, Cathy Purt, Joan Lomas, Joan Bartram, Hazel Southgate, Annette Worton, Peter Prior, Mick Jeffreys, Len Howett, Peter Clark, Brian Blake, Terry Wright, Roy Woodall, Fred Ryan, Teresa Crowley, Eric Walker, Betty Kennison, Erica Saunders, Lyn Smith, Marie Laydon. Bottom row left to right:Dolly Roberts, Christina Harper, Jo Portch, Lilian Matthews, Eileen Garratt, Dorothy Harvey, Katie Broadbent.

Our Family Support Team runs a weekly coffee morning for bereaved relatives at Hall Grove in Welwyn Garden City. The group is very popular and has up to 40 regular members, who come along to meet people in similar situations as themselves, receive complementary therapies, and have a cup of tea! Here are just some of the reasons why:

Lorna SansonFrom volunteer to patient

Mick Jeffries We cared for Mick’s wife, Maureen

Coming here has helped me manage living on my own and to cope with everyday life. I come here and chat to other people like myself.

The group has helped me to talk about Stan, and being comfortable here has helped me to talk freely.

Pat GudgonWe cared for Pat’s husband, Stan

Hazel SouthgateWe cared for Hazel’s husband, Malcolm

I enjoy the friendships I have made which I hope will carry on for many years. The love and support you get here is wonderful and I know people are in the same boat and so able to understand when I am feeling down. Coming here has helped me come to terms with my situation because of the understanding of others and I will be forever grateful to Isabel Hospice.

Brenda Jonesis a bereavement volunteer

I really enjoy the camaraderie amongst the members of the group and the volunteers, and hearing how valuable our meetings are to them. It’s great to see the support we are able to give them and also the support they give to each other.

Joan Bartram We cared for Joan’s husband, Walter

Coming here has helped me in every way, it is the one day of the week I can meet people who really understand me. It is so friendly and I have been made to feel so welcome.

9

Teresa CrowleyWe cared for Teresa's husband, Tony

The roup helped me to feel not so alone. Even though family can be very kind, you feel you do not want to upset them. Everyone here is in the same position and everyone understands how you feel. You don't need to keep your thoughts and emotions under control.

g

10

What a RacquetRecently a national charity received over £100,000 as the result of a

legacy from a gentleman who died in 2009 leaving his entire estate

to the charity, including anything won on seven bets that he placed

between 2000 and 2005. One of the bets was that Federer would

win Wimbledon seven times before 2020, something which he

achieved this year. Make A Will WeekWe are delighted to report that Make A Will Week made a profit of over £17,000 this year.

Many thanks to all the solicitors who took part and to those of you who supported the Hospice through the promotion.

For those of you who missed out this time, look out for Make A Will Week 2013!

Whilst we wouldn't recommend that people support Isabel Hospice in this way, it highlights the fact that there are various ways in which you can support a charity in your Will, whether it's with a monetary gift of a set amount or part of the residue of your estate, or with property or specific items such as jewellery or art.

Dr Dee TraueIsabel Hospice Medical Director

Big Lottery FundIsabel Hospice has recently been awarded two grants totalling £25,512 from the Big Lottery Fund’s Supporting Change and Impact Fund. This comes at the end of the Big Lottery Fund’s five year grant to support our Welfare Benefits Advice Service and is designed to enable us to share our learning with other organisations and also to ensure its sustainability in the future.

Our Welfare Benefits Advice Service is run in partnership with East Herts Citizens Advice Service (EHCAS) which means that we can provide our patients and their families with the most up to date advice and support. It is a business model of which we are very proud, and we would like to thank the Big Lottery Fund for their ongoing support.

Towergate Charitable FoundationIsabel Hospice is currently updating the sluice room at its In-Patient Unit thanks to a recent grant award of £5,000 which was awarded through a grant programme funded by the Towergate Charitable Foundation and managed by Help the Hospices, the UK charity for hospice care.

The sluice room plays a key role in infection control within the Hospice and is vital in helping to protect our patients, their families and friends, our staff and volunteers, and we are enormously grateful for this funding.

Legacy News

Charity Warnes,Trust & Legacies Manager

Grant News

If you would like

to discuss how you

can support

Isabel Hospice by

means of a gift in

your Will, please

call Charity Warnes

on 01707 382544.

11

Dr Margaret Wood, Founding Trustee 1922 ~ 2012We were sad to hear the news that Margaret Wood died in Welwyn Garden City on 22nd May. Her long association with Isabel Hospice began in 1982 when she attended the very first meeting held by our Founder Isabel Last and subsequently she became one of the inspirational Trustees of the charity.

As part of the Hospice’s commitment to ensuring that we provide the best quality of care for our patients and their families, we regularly review the services we provide. We want to ensure that these are best suited to meeting the needs of our community whilst being mindful of our costs.

We know that the majority of people in Hertfordshire currently die in hospital, but surveys show that most would choose to die in their own home. To support our patients in achieving their choice means that there is a growing demand for our community services to support patients to live and die at home.

To help us identify the most important areas for service development in the community, in 2011 we arranged some focus groups to generate new ideas. Seven were held, three for Hospice staff and four for patients, carers and a range of health and other social care professionals, such as primary care teams. We also included local councillors and GPs.

To encourage everyone attending the groups to be as imaginative as possible, we used a variety of fun scenarios from the NHS “Thinking Differently” programme to help us think creatively about how we give people nearing the end of their life, and their family/carers, the best possible support and care in the place of their choice.

Whilst these focus groups generated some great ideas, we recognised that this method of engagement would only allow us to reach a small number of people. To try and capture the views and priorities of a larger group, a postcard

was developed asking the respondent to list “5 things I would like a community specialist palliative care service to provide”. 95 cards were returned, from a wide range of individuals and organisations, including GPs, District Nurses, hospital staff and local social services. There was also a good response from Hospice staff and volunteers. Overall, the cards included over 300 suggestions for what people would like the Hospice Community Services to provide, ranging from greater “hands on” care to greater access to advice and support 24/7.

Following our consultation process, a number of projects have been started to develop the services we offer, including:

• Nurse led clinics • Rapid access medical clinics at the Hospice in

Welwyn Garden City• Expansion of our Hospice at Home Service• A patient and carer self-management programme

We have also started to explore with other local services how we can expand our existing 24/7 telephone advice line service to give additional advice and support to both patients, families and other community services.

We hope that this consultation process means that the way our services continue to grow and develop will best meet the needs of our local population, and will enable us to provide high quality care and support for our patients and families in their own homes.

Thinking DifferentlyDr Dee Traue

Isabel Hospice Medical Director

A celebration of Margaret’s life will be held on Sunday 14th October at The Garden Room, Homestead Court, Cole Green Lane, Welwyn Garden City, 2.30pm ~ 4.30pm. If you would like to attend please contact Barbara 01279 842140.

Margaret was born in Germany and studied psychology at University College London as a mature student in 1962; she gained her doctorate in 1968. She taught at Hatfield Polytechnic (now University of Hertfordshire) and then taught psychology at The City of London University until her retirement in 1998.

Her interest in the Hospice ethos started when she first visited St Joseph’s Hospice many years ago and a real and lasting interest came when her husband Harold, was ill with Parkinson’s disease. She became aware

first hand, that care for the dying was inappropriate in most hospitals and that the care offered to relatives was almost non existent.

Margaret’s experience in education ideally suited her to an educational role in the expanding Hospice service. She was responsible for the structuring of the Volunteer Induction Course and led all 25 courses from 1983 until 1995 when she retired as a Trustee.

As Chairman of the Education Committee, Margaret encouraged the growth in education at the

Hospice, recognising the importance of sharing our expertise in Specialist Palliative Care. Her support for both staff and volunteers in all parts of the Service was invaluable. As a Trustee she gave of her time, wisdom and unfailing support to Trustee matters, never wavering from an honest and clear judgement and was always an encouraging and sympathetic colleague.

We send her family our best wishes and sympathy, especially to her daughters, Frances and Rosemary.

Legacy News

Grant News

VolunteeringSixty Years and Still Snapping!

If you would like to find out more about volunteering at Isabel Hospice, please give Jane Hollowday or Glynis Cracknell a ring on 01707 382500.

12

There are so many different roles for volunteers at Isabel Hospice, we can pretty much find something for everyone! Peter Bussey volunteers his skills as a photographer for the Hospice as a way of giving something back after they cared for his wife.

Peter is celebrating 60 years as a photographer and tells us of some the highlights of his life and career. He left school in 1952 and started working as a darkroom assistant at a photographer’s studio on the Caledonian Road in London. At that time they were busy sending out pictures of another person who is currently celebrating a 60th anniversary; they were of course of Queen Elizabeth!

When the time came for his call up for National Service he took a trade test to join the RAF as a photographer and was luckily accepted and seconded to Bomber Squadron aerial reconnaissance. During the 1956 Suez Crisis, Peter was based in Cyprus where the bombers flew from and developed the pictures they took. He never actually got to Suez as the United Nations stepped in and our troops were withdrawn.

For a while after his National Service Peter worked as a freelance photographer, in the Channel Islands during the summer, and in London in the winter!

In the early sixties he became self-employed and in 1978 became joint owner of Newington Studios in London. Some of his outstanding memories include snapping The Beatles playing at the Majestic Ballroom in Finsbury Park at the beginning of their career in 1963, and Muhammad Ali during a lecture tour at The Rainbow Theatre, Finsbury Park. Peter, a lifelong Arsenal fan, also had the honour of photographing the staff at Arsenal in 1998 after the team won the double for the second time.

Peter, who was one of the first photographers in London to make

the change from black and white to colour photography, has seen many changes in his craft, the biggest being the change from film to digital cameras. He says it made his job easier and cheaper,

and he can now develop all his photographs on his computer at home.

Peter retired from full time photography in 2002 but has kept himself busy with a variety of interests. He is a table tennis coach, plays badminton and golf and plays in a brass band which goes by the name Lygean.

For the past 18 months Peter has been an Isabel Hospice volunteer, using his skills by photographing many fundraising events and also keeping the press cutting books up to date. He has snapped the Midnight Swims and Walks, the Go Karting event and taken many pictures of contributors to Care News and for media stories.

He says his inspiration for volunteering was the care given to his late wife by Isabel Hospice and that he has been amazed by the amount of help the volunteers provide to the Hospice.

• Complementary Therapists, Shop Volunteers and Warehouse Volunteers – We need you! We really would value your help within these areas. Just a few hours a week will make a real difference. Please call Anna Boatman for shop and warehouse enquiries, or Rebecca Griffiths for therapists positions.

• Are you a volunteer? Did you know that many of our volunteers claim their mileage, even though they don’t want the money, and then give it back as a donation which they gift aid, boosting the donation by another 25%. What a great way to help us!

Maureen LeeIt is with great sadness we learned of the death of Maureen Lee who has been a long standing manager at our Hertford shop. Maureen passed away on Thursday 5th July following a long battle with cancer which she bravely fought every step of the way, even working her shift on the Monday of that week. Our thoughts are with Maureen’s family and friends and our team in the Hertford shop. Maureen had worked in our shop for over seven years and will be sadly missed by everyone.

13

Sixty Years and Still Snapping!

Shops & Lottery

Bishop’s Stortford Charity Shop Gets a FaceliftIt’s marvellous what a lick of paint and a de-clutter can do for a shopping experience. When the Bishop’s Stortford shop re-opened its doors after a few days of refurbishment it had a large crowd of bargain hunters waiting outside to see the spruced up look.

Shop Manager Ann Adams said “Our shop is so popular with the locals that we have had thousands of shoppers through our doors since opening in 1981. It was beginning to look a bit tired, so we spruced it up with a lick of paint and installed a new counter which was donated to the Hospice. It now looks as good as new and our customers were delighted with it when they walked through the door.”

Cllr Peter Gray, Bishop’s Stortford Mayor and Cllr Janice Elliott, Deputy Mayor, cut the ribbon, and then Cllr Gray presented Hospice volunteer, Mary Rose McCombes, with her 5 years long service certificate.

Ware Shop Midnight WalkersA team from our Ware shop enjoyed the Midnight Walk so much last year, they took part again this year, along with our Warehouse Manager Kerie. Much fun was had on the night and we hope they enjoyed it so much they do it again! Thanks to the staff and volunteers!

The winners have now been chosen from loads of high quality entries. The winners were:

• Olivia Hoy (Age 13) from Hertford with a fox photographed in her snowy garden.

• Russell Andrews from Hertford with a Winter Berries photo.

• Ewan Hardie (age 4) with a finger painting called The Snowman dedicated to Granpa Jim

• Shelay McCarter from East View with his Resident Robin, dedicated to Sally Grundy

All cards are now under production and will be for sale in our shops in October.

Top Prize of £1,000 just keeps growing!One of our July Lottery winners returned the £1,000 cheque to us as a way of saying thanks for caring for their family member. They also gift aided the donation to bring the true value of the gift to £1,250!

We are always very grateful when supporters feel able to do this, and quite often winners donate a portion if not all of their winnings back. We think this is testament to the wonderful care our nurses, doctors and volunteers are giving.

If you would like to be in with a chance of winning our £1,000 top weekly prize, call Lisa Archer, Lottery Manager on 01707 382500.

• Are you a volunteer? Did you know that many of our volunteers claim their mileage, even though they don’t want the money, and then give it back as a donation which they gift aid, boosting the donation by another 25%. What a great way to help us!

in shops

You will have read in our last issue about the introduction of Gift Aid in shops. This means that if you are a registered gift aider, on every donation you make of goods to our shops, we can claim an extra 25% on top of the sale price from HM Revenue and Customs.

Please continue to help us raise as much money as possible in this way by registering as a gift aider. You can download a gift aid form from www.isabelhospice.org.uk or pick one up next time you make a donation to our shops. Alternatively call 01707 382500 and we can pop one in the post to you.

14

Mary Doherty is an actress who ran the London Marathon for us this year, raising over £7,100. Here is the story behind her run. If you are inspired by the extraordinary lengths she went to to raise money for the Hospice, why not consider running for us yourself when the ballot is announced in October.

Would I be able to run?“I watched the marathon on TV in 2011 and was totally inspired. My mother Barbara is an Isabel Hospice President and was formerly their Chairman, and she received an MBE for her services to them of which I am incredibly proud. As such, the Hospice has always seemed to be part of my life, and I was very honoured to get one of their Golden Bond places.

I had been very lucky in that my acting jobs have recently been in London at Shakespeare's

Globe where I had performed in Anne Boleyn. I was offered the play once more, with a bigger part of Lady Rochford, but instead of being in London it would tour the UK for 9 weeks!

I had a look at the tour schedule, I would be performing at the Darlington Civic Theatre until 10pm on the night before the Marathon with a 4½ hour drive back to London as my only option of getting there. I would only get about 3 hours sleep.

I called my wonderful parents and they offered to drive to Darlington and drive me home after my show. We got to my flat in London at 2.45am.

TrainingI started a 5 month training plan in December, and gave myself a gold star after I completed every run! The training was honestly harder and also more enjoyable than I imagined. I remember going for a run on Christmas Day, around where my parents live in Much Hadham, thinking what on earth am I doing?!

As I was on tour I ended up running in some very unfamiliar places. I have many stressful and funny memories of getting lost in Cambridge or Truro or Blackpool.

The injuriesI got an injury in my left leg through running on the road too much and needing new trainers. It is incredibly stressful to get injured, because you have to hit a certain mileage to reach your peak training run of preferably 20 miles but I healed with rest and a lot of ice.

Unfortunately 3 weeks before the Marathon I was very badly injured on my right leg from a 17 mile training run. A week before the marathon I had a cortisone shot in my knee and a lump full of liquid drained from my hip. It was very hard to rest, whilst also doing 7 shows a week.

FundraisingI set up my Just Giving page straight away and I sent a text to pretty much everyone on my phone saying I was running it and why. I also emailed the producers of my play to ask if I could pass around the Isabel Hospice buckets at the show. They said yes! My friend Julius, who played Thomas Cromwell, gave a speech after the shows telling the audience that my parents would pick me up and drive me all the way back to London and run the London Marathon. And the audience loved it and cheered! He explained the wonderful work that the Hospice does and that every penny helps. We went to the foyer of the theatre in our costumes and raised £1,700!

Finally the day cameI have to say it was amazing from start to finish.

I woke up at 6am after having a 1 hour doze! I honestly didn't mind though, the adrenaline was fantastic and the atmosphere buzzing.

I was very nervous about my injury but I was determined to have a good day.

Unfortunately at mile 1.1 my injury came on and it was agony. I moved to the side of the road and lots of lovely people stopped, including a physio. He gave me some painkillers and I knew it was bad but I decided very quickly to walk/shuffle/jog the 26.2 miles. I had trained so hard and raised so much money that I knew I honestly just wanted to finish.

I saw my family at miles 18 and 25 and burst into tears. The day is so emotional with people you've never met shouting your

name and cheering you on. I finished in 6 hours 38 minutes and was just over the moon to be able to complete it and receive the medal and raise all this money.

I would love to run it again, even though I told my family, my boyfriend and friends during training "If I say I want to this Marathon again, do not ever let me, ok?"

But, that is an easy time to smash!

So really it was honestly one of the best experiences of my life. I have to thank my boyfriend Chris, my parents and my friends, it is rather all consuming and you need a lot of support to run the Marathon!

If you can run a Marathon in your lifetime - Do IT!

Call Maria Alexander if you have a 2013 marathon place on 01707 382500.

Why I ran the London Marathon – Mary Doherty

Barbara Doherty MBE, President of Isabel Hospice, was invited to a private luncheon at Hatfield House on 14th June in the presence of Her Majesty The Queen. Barbara received her MBE "for services to Isabel Hospice, Hertfordshire" in the Queen's 2008 Birthday Honours List.

The Queen was visiting Hertfordshire that day; the luncheon was hosted by The Marquess & Marchioness of Salisbury in the Marble Hall of Hatfield House, 80 guests attended.

Barbara said “ I was honoured to be invited to the luncheon, which was a very special day for all the guests & I met some wonderful people from Hertfordshire. The sun shone, the gardens of Hatfield House looked very beautiful and Her Majesty The Queen was smiling and gracious.”

President of Isabel Hospice attends lunch in Honour of Her Majesty The Queen

14

15

The Dickens Christmas BallSaturday 8th December 2012

Capel Manor, Enfield

We cordially invite you to take tickets for the Dickens Christmas Ball to Celebrate the 30th Anniversary of Isabel Hospice.

Gather in the splendid marquees, decorated in Victorian splendour, conjuring up Dickens’ world of Oliver Twist, Mr Pickwick and A Christmas Carol.

• Good food & wine a plenty ~ scintillating entertainment throughout the night, dancing & Christmas cheer.

• Fundraising auctions and raffles to support the work of Isabel Hospice.

• Dress ~ Victorian/Dickens costume or black or white tie and evening dress. List of costume hire outlets available.

• Tickets: £125 per person to include:

• Champagne Reception ~ Three Course Dinner & table wines.

• Tables of 10 or 12 or join a mixed table

Ticket applications available from: Suzanne Coleman 01438 717 406 Email rdsj_coleman@yahoo.co.uk

You can help to make this event a memorable evening by supporting us in various ways: For Sponsorship Packages, Advertising in our glossy Souvenir Programme, donations of Raffle or Silent Auction prizes please contact: Barbara Doherty 01279 842140 barbara.doherty@tiscali.co.uk

Isabel Hospice 30th Anniversary

FRONT FACE

BACK FACE

THE DICKENSCHRISTMAS BALL

“O-Yea! “O-Yea!Save the date

8th December 2012 to celebrateThe 30th Anniversary of Isabel HospiceIn the grounds of Capel Manor,Enfield”

“Like Oliver you’ll ask for moreof our Dickens Night to remember.So come fill your plate

and keep this dateThe 8th day of December”

The Dickens Christmas BallOrganised by Isabel Hospice Special Events CommitteePlease contact: Barbara Doherty 01279 842140barbara.doherty@tiscali.co.uk

THE DICKENSCHRISTMAS BALL8th December 2012

Registered Charity Number: 1046826

Getting to know YoU

Name: Judith SharpPosition within the Hospice?Specialist Palliative Care Social Worker. I am a trained Social Worker in the Family Support Team. I support families, patients, carers, children and young people at home or see them individually in a neutral venue if they prefer. I run groups for patients, children and young people. I organise the annual Family Fun Day for the Hospice in collaboration with the Clayton Centre group in Cuffley. I also undertake bereavement support with children, young people and adults when it is appropriate for me to do so.

Last book read? A children’s book, “The Northern Lights” trilogy by Pullman. I really loved this set of books. I found them compulsive reading and couldn’t put them down. I love adventure so this ticks the box.

Happiest when? I am out and about in my Fiat 500 visiting Hospice clients at home or equally at our Day Care Services or the In-Patient Unit.

I am also happy when I’m spending time with family and friends. I love surprises and having fun.

Favourite food? It’s a toss up between curry, which I really enjoy cooking at home from scratch or pie. I am not good at making pastry for some reason, but I love eating great pastry.

Most memorable day? It's hard choosing just one but seeing and holding my granddaughter for the first time is the most recent.

Proudest achievement of your working life? There are a few, but maybe I haven’t achieved my proudest moment yet?

Favourite film? ‘Strictly Ballroom’ – It’s a wet winter Sunday afternoon film for me. I like Australian humour and enjoy Baz Luhrmann films.

Desert island luxury? A copy of ‘Simple Abundance’ by Sarah Ban Breathnach (bar of Cadbury’s Dairy Milk while I read)!

Sweet or savoury? Savoury – mind you, I have a weakness for home made ‘Burma Road’ it’s called in our family (rice pudding to you and it has to have a crunchy nutmeggy top).

If not in present job? I would like to have been a barrister in criminal and family law.

Hobbies? There are a few and I don’t get time for them all….ice skating, yoga, spot of gardening, cooking, walking, dancing, singing, writing, travel, listening to music, really eclectic taste but particularly rock (i.e. Spirit of Radio by Rush during which I play breathtaking air guitar!), eating out.

15

1616

There are so many people and businesses that help the Hospice throughout the year; we are grateful to each and every one. Here is a snapshot of some fundraising events that have taken place since the last issue of Care News that we hope will inspire you. We would like to thank everyone that has helped us.Lisa Seccombe, Director of Fundraising & Public Relations

“”

You Made it Happen

The Midnight Walk was a brilliant night, despite the raindrops. Money is still coming in, so please send us yours, if you haven’t done so already. Our supporters and volunteers as well as our sponsors Roche, and media partners The Mercury, really made the night the success it was, helping to raise around £26,000.

Our Head of Finance Paul Beeson was unable to complete the Great North Swim as it was cancelled due to bad weather, so he swam in the Salford Quays event instead and has raised nearly £1,000.

This year the Isabel Hospice tandem skydive took place in July, seeing 7 daredevil jumpers take to the skies, falling 10,000 feet to raise money. The team included our Lead Community Nurse, Lesley Ford and her son Simon, Judith Thomson and Sharon Moyes, volunteers at our In-Patient Unit, Lauren Ames who jumped in memory of her grandad, Colin Twinch and Michael Dunstan.

The Five in Five team were magnificent in June, cycling across five countries in five days, covering 500 miles. It was an amazing feat and was supported by Bacchus Bar in Bishop’s Stortford and Sixt van hire, Stansted.

on Your Bike saw around 200 cyclists out and about in the Bishop’s Stortford countryside, raising £11,428 in the process. Thanks to everyone who took part, the volunteers and the sponsors.

Thank you to all the fundraisers who held care4acuppa tea and coffee parties this summer, including first timers Hope Gilbert, Joan Hanmer and Andrea Wenzel. The campaign is running until the end of this month and we have a fundraising pack full of great ideas.

The Dehavilland Model Railway Group held an exhibition in April and raised £110 for the Hospice.

The Cheshunt Marriott held a Jubilee Networking Lunch with scones, Pimms and finger sandwiches. Thanks to the staff and all who attended.

Thank you to Katie and Georgia Lewis who cycled from London to Paris to raise funds for the Hospice. We are currently caring for their uncle Rob Clough, who featured in the June issue of Care News in our Dying Matters article.

Thanks to the boys at Richard Hale for their fundraising cake sale and pupils from St Thomas of Canterbury School in Puckeridge who took part in a cross country run, raising £734.50p.

Thanks to a group of friends from Bishop’s Stortford who sold cakes door to door to raise money for the Hospice as a way of saying thank you for the care their friend’s dad, Danny Lynch, is currently receiving. Well done girls, we hear the chocolate brownies were a real hit!

We would like to thank everyone who has sent a donation to Isabel Hospice. If you would like a receipt or an acknowledgement, please remember to let us have your name and address. Thank you.“

”

You Made it Happen

17

The Five in Five team were magnificent in June, cycling across five countries in five days, covering 500 miles. It was an amazing feat and was supported by Bacchus Bar in Bishop’s Stortford and Sixt van hire, Stansted.

Justin Burgess from family run funeral directors JJ Burgess & Sons made an unusual donation to Isabel Hospice when he gave them bags and boxes of used stamps. The stamps had been donated by the company’s clients and Justin gave them to the Hospice so they could raise funds from their sale, which raises £45 per bag.

Judith Thomson and her family have been super busy fundraising this year for the Hospice, as along with her skydive, she, with her family, ran in the Edinburgh Marathon, raising over £3,400!

Thank you to all the fundraisers who held care4acuppa tea and coffee parties this summer, including first timers Hope Gilbert, Joan Hanmer and Andrea Wenzel. The campaign is running until the end of this month and we have a fundraising pack full of great ideas.

Mary Gethin once again organised her annual village walk in Furneux Pelham. It has raised around £5,000 and has been going since 1996.

Thanks to personal trainer Jon Sheridan from Herts Bootcamp for all his fundraising & support, and personal trainer Kim Mangleshot from eKuiLibriuM for her support including a quiz night and running the Milton Keynes Marathon.

Bob Jones (Keeping up with the Jones)writes a weekly column for The Mercury newspaper and penned a book of poetry (Poetic Disorder) which he is selling in aid of the Hospice. With his other hat as a paramedic, he praised the work of the Hospice which he had seen first hand. Thanks for thinking of us Bob.

Trustee Anne Collins completed her 186 mile coastal path walk with a smile, raising nearly £2,000 in the process. Magnificent effort!

Thank you to all our volunteer Sunflower Collectors who stood in the sun and the rain this summer collecting in the streets and in supermarkets. On average, they raised around £40 per hour which is magnificent. If you would be interested in helping us with our Bells & Bows Christmas Appeal this year, please call Cheryl Cusack on 01707 382500.

Welwyn Anglo-French Twinning Association, Thanks to Sandra Kyriakides and her conversation group for raising £75 by charging 50p for every meeting.

Amwell Rotary held a Jubilee Sausage Sizzle at the beacon lighting and supported us once again with Hailebury Madrigals at Amwell Pool. Hertford Rotary supported us with their gala dinner and Stevenage and Knebworth Rotary with their Olympic village cleaning scheme. Lyn & Graham Penny were Hospice volunteers who took part in the Olympic village cleaning for the Hospice. Annie Thomas is celebrating her

60th birthday year by raising funds for the Hospice. She kicked off her birthday year at the Olympic stadium where she was working on a test event for the Hockey teams.

A sleepover at their grandmother’s house led to an impromptu art exhibition when Jeri and Connie Payne (age 8 and 11) and friends Macy and Brooke Roebuck (age 8 and 11) had the idea. The four girls spent a morning creating six pieces of artwork each, produced a catalogue and designed handwritten flyers. These flyers were then distributed to their grandmother, Anne Woolmington’s neighbours. The girls asked for donations for the artwork, served tea and biscuits and managed to collect £80.

SuSu donated £1,000 following their designer clothes shows in Welwyn village. Aristocrat have donated a range of garments which have made over £1,000 profit so far for the Hospice, following their designer clothes sale held at Wodson Park in Ware.

The Department of Health’s End of Life Care Strategy (2008) emphasises the need to ensure that staff involved in the delivery of end-of-life care possess relevant knowledge, skills and attitudes.

Caring for Dementia Patientsby Lecturer/Practitioner Karen-Ann Bobb

We were able to secure funding to develop an in-house education programme supported by Hertfordshire PVI Workforce Development Partnership. The programme aims to improve the care for patients and families with non-cancer neurological conditions. We carried out a training needs analysis for clinical staff and aims/ objectives were developed. Types of conditions and topics to cover were finalised and various organisations and partners were contacted to deliver the planned sessions.

To improve the care of people with dementia at the end-of-life the Alzheimer’s Society were approached and agreed to deliver three specific full day sessions as part of the programme. A pilot programme was devised and 24 multi-disciplinary members of staff completed the training with extremely positive evaluations.

The delivery and core content increased the participants understanding of the experience of dementia and related directly to palliative care. Overall, the feedback from the training was so well received and suited to our service that we have included two further sessions for 2012.

In conjunction with the Education and Training Department of Alzheimer's Trading Ltd and Helen Behrens of Shakespeare Training and Consultancy Ltd we have successfully completed three bespoke full day courses on End of Life Care for People with Dementia.

These training days were held at Isabel Hospice Head office and attended by a total of 50 health and social care staff throughout Hertfordshire.

Sahara Desert Trek& Hospice Project Challenge, 7th–14th October 2012

18

!

Isabel Hospice Annual Meeting11th September – 7.30pm

Kindly hosted by Van Hage – Great Amwell

All welcome. Please come along to hear about our plans for the future and our achievements of the year.

Please call Susan Warren on01707 382500 if you would like to attend.

Good luck to all our Trekkers who are getting ready for the Sahara trip in October. We have 7 walkers taking part who will cover many miles across the desert. They will also be taking part in a Hospice project, to help local people refurbish communal areas of the Hospice in Marrakesh. If you would like to contribute to any of the fundraising pages below, please do so.

Owen Pannet www. justgiving.com/Owen-PJennifer Huson www. justgiving.com/Jennifer-HusonJacqui Whitelaw www. justgiving.com/Jacqui-WhitelawCharity Warnes & Helen Dodd www. justgiving.com/Charity-HelenCharity Warnes www. justgiving.com/CharityWarnesHelen Dodd www. justgiving.com/helenjdodd Graham Carter www. justgiving.com/Graham-Carter2

Two of our trekkers with their cuddly camel, Helen Dodd,

Hospice Director and Charity Warnes, Deputy Director of Fundraising

'

Caring for Dementia Patientsby Lecturer/Practitioner Karen-Ann Bobb

OLD AND NEW, THERE’S AN EVENT FOR YOU!Here are a number of exciting fundraising events. To register your interest, fill in the application form and return it to us. For more information you can visit www.isabelhospice.org.uk.

Full name: .........................................................................................................................................................................................................................

Address including postcode: .....................................................................................................................................................................................

................................................................................................................................................................................................................................................

Tel No: ........................................................................ Email: .........................................................................................................................................

Return to: Fundraising, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, AL7 1JR.

Isabel Hospice is registered under the Data Protection Act 1988. Your details will not be disclosed to any third party.

!Dickensian Ball – 8th December

This themed spectacular will be a night to remember. Splendid marquees, decorated in Victorian splendour, conjuring up Dickens' world of Oliver Twist, Mr Pickwick and A Christmas Carol. Tick the box for a ticket application and more information

ih Isabel HospiceLocal Care for Local People since 1982

Tel 01707 382500Head Office, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JR E-mail: katie.robertson@isabelhospice.org.uk

www.isabelhospice.org.uk

Sunday 4th DecemberStanborough Lakes, WGC

Jingle Bells & BowsFUN RUN

Sponsored By

A 5k Run or 4k Fun Run/Walk

Registered Charity No. 1046826

Extra Car Draw Tickets Draw to take place at the Isabel Hospice Carol Concert, Haileybury, 18th December

If you would like more chances of winning this fabulous KA for only £1, you can request more draw tickets by ticking this box.

Brocket Hall Charity Golf Day – 25th October

Shotgun Start with a Team Stableford Competition followed by a meal, prize giving and auction. Great day of golf on a beautiful course. Tick the box for a ticket application and more information

Lights of Love – various locations in November & December

You are welcome to attend a ceremony to remember your loved one, and celebrate the work of the Hospice. If you would like dedication leaflet, tick the box.

Jingle Bells & Bows Fun Run– 2nd December

Sponsored once again by John Lewis, Welwyn, the event has a 5km run or a 4km walk around Stanborough Lakes, Welwyn Garden City. Everyone is welcome, including well behaved dogs. Tick the box for a ticket application and more information

Forthcoming Events For further information on any of the events listed below, log on to www.isabelhospice.org.uk or call Fundraising on 01707 382500

September6th September 12:30The 1st Thursday networking lunch at Lussmanns in Hertford. For info, go to: www.the1stthursday.com

11th September 10:30Coffee morning at Markwell Pavillion, Bishop’s Stortford. All welcome.

19:00Annual Meeting kindly hosted by Van Hage, Great Amwell. All welcome.

15th September 14:30Jumble Sale at Thundridge Village Hall. 20p entry. Come and grab some bargains. Information: 01920 462992

16th SeptemberChain Walk – see page 2 for full details.

20, 21 & 22nd SeptemberCalendar Girls Production EHOS Amateur Dramatic Society are putting on a 3 day production with 25% of the proceeds going to Isabel Hospice. Broxbourne Civic Hall. Helen Fruin on 07958 672546.

20th September 12:30The 3rd Thursday networking lunch at Grill55 in Bishop’s Stortford. www.the3rdthursday.com

October4th october 12:30The 1st Thursday networking lunch at Lussmanns in Hertford. www.the1stthursday.com

6th octoberThe Major Series If you would like to join the Concerto Group and our Fundraising Team at this "fun" endurance event call Emma Lippiatt on 01707 382500.

october 10:30Charity Bridge Day at Potters Bar Bridge Club. To attend, call Diana Beaumont on 01707 276781

th october 10:30Coffee morning at Markwell Pavillion, Bishop’s Stortford.

18th october 12:30The 3rd Thursday networking lunch at Grill55 in Bishop’s Stortford. www.the3rdthursday.com

25th october 07:00Brocket Hall Charity Golf DayA great day of golf on a beautiful course. Entry fee £500 for a fourball. This includes coffee and bacon baguettes on arrival. Shotgun Start with a Team Stableford Competition followed by a meal, prize giving and auction. To book your place call Emma Lippiatt, Corporate Relationship Manager on 01707 382500.

27th october 14:30Jumble Sale at Thundridge Village Hall. 20p entry. Come and grab some bargains. Information: 01920 462992

27th octoberSocial Dance Evening at Newgate Street Village Hall, Newgate Street, Herts SG13 8RA. Please bring your own drinks and glasses. For more information contact John Hankins on 01707 873894.

All our Christmas events can be seen in our special Christmas Care News, published in early November.

Two of our trekkers with their cuddly camel, Helen Dodd, Hospice Director and Charity Warnes, Deputy Director of Fundraising

Chain Walk – 16th September

A series of 17 simultaneous Sunday morning sponsored walks. See page 2 for details. Supported once again by Ramblers

Worldwide Holidays and Brittany Travel.Tick the box for an application form and more information

19

13th

9

20

WAYS TO HELPWays you can HELP

• By making a donation, or regular donations, to Isabel Hospice (if appropriate a Gift Aid donation. This enables us to benefit by an extra 25% at no extra cost to you).

• By making a gift in your Will to ensure our service will be here for future generations.

• By offering a few hours of your time each week or a few times a year. We can utilise your skills, whatever they are.

• By joining our Lottery.

• By donating goods to our shops.

Please call Lisa Seccombe for a chat if you would like to become involved in any way on 01707 382500.

YOUR CONTACT DETAILSIf you would like to change your contact

details, please amend and return the pre-printed address sheet that was at the

front of this issue of Care News.

Isabel Hospice Contact detailsISABEL HOSPICE – HEAD OFFICE61 Bridge Road East, Welwyn Garden City, Herts. AL7 1JR Tel: 01707 382500 Fax: 01707 382598

IN-PATIENT UNITHowlands, Welwyn Garden City, Herts. AL7 4HQ Tel: 01707 382560

DAY SERVICES Hall Grove, Welwyn Garden City, Herts. AL7 4PH Tel: 01707 382500 Satellite Day Hospice facilities at Thorley, Hoddesdon & Waltham Cross.

ISABEL HOSPICE TRADING LTD 61 Bridge Road East, Welwyn Garden City, Herts. AL7 1JR Tel: 01707 382500

CHARITY SHOPS Bishop’s Stortford, Buntingford, Cheshunt, Cuffley, Hatfield, Hatfield galleria, Hertford, Hoddesdon, Waltham Cross, Ware, Welwyn Garden City.

SENIOR MANAGEMENT TEAM Chief Executive – Nigel FurlongHospice Director and Deputy Chief Executive – Helen Dodd Director of Fundraising and Public Relations – Lisa SeccombeDirector of Trading – Matt Seccombe Medical Director – Consultant in Palliative Care – Dr Dee TraueHead of Human Resources – Sue BalcombeDeputy Hospice Director – Pauline Willson

Website: www.isabelhospice.org.uk Registered Charity No. 1046826

!

2020

A regular giftPlease enter your full name and HOME* address

Title: Mr/Mrs/Miss/Ms/Other (circle relevant title)

First Name: ...................................................................................................................................................................

Surname: ......................................................................................................................................................................

Address: ........................................................................................................................................................................

.......................................................................... Post code: .........................................................................................

Telephone: ....................................................................................................................................................................

Mobile: ..........................................................................................................................................................................

E-mail: ...........................................................................................................................................................................

If you would like us to contact you via email please tick here q*By entering your HOME address you enable us to claim Gift Aid, we CANNOT claim Gift Aid with any other address.

Every day of every week of the year, Isabel Hospice provides specialist care for patients and their families living with cancer and other illnesses.

STANDING ORDER FORMPlease cut out and return to: Fundraising, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JR

Please pay Isabel Hospice £................................ monthly / quarterly / yearly

until further notice and debit my Account No: ................................................

Bank sort code: _ _ / _ _ / _ _

Starting on**: DD / MM / YY **(please allow one month from today)

To the manager (bank name and address): .......................................................

.......................................................................................................................................

............................................................................ Post code: .....................................

Signed: ........................................................................................................................

Date: ............................................................................................................................

Recipient Bank Details: Pay Co-operative Bank (08-02-28) for the credit of Isabel Hospice Account No. 65424870

GIFT AID DECLARATIONI would like Isabel Hospice to treat all donations that I make from the date of this declaration until I notify you otherwise as Gift Aid donations. I pay tax on earned or unearned income and will have paid sufficient tax to cover the tax reclaimable on my donation(s) to Isabel Hospice.

Signed: .....................................................................................................................................

Date: .........................................................................................................................................

(to find out more about Gift Aid go to our website www.isabelhospice.org.uk)

To the bank: If this standing order is rejected, please return it to Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JR.

o I would like to receive information about Isabel Hospice.

Isabel Hospice is registered under the Data Protection Act 1988. Your details will not be disclosed to any third party.

Regular Giving is precious to us

A Regular Gift

To provide this service annually costs £4.2 million, of which we plan to raise £2.6 million from fundraising and trading, with £1.6 million coming from the NHS. To achieve this we rely heavily on the generosity of our supporters.

By making a regular donation you can help us to be there for more people who need our care and support. This also means we can plan for the future with greater confidence. Ensuring the security of the Hospice means we will be there for future generations.

Your Regular Gift will enable us to continue to help those living with cancer and other life-limiting illnesses.

‘Thank you’

STANDING ORDER FORMPlease cut out and return to: Fundraising, Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JR

Please pay Isabel Hospice £................................ monthly / quarterly / yearly

until further notice and debit my Account No: ................................................

Bank sort code: _ _ / _ _ / _ _

Starting on**: DD / MM / YY **(please allow one month from today)

To the manager (bank name and address): .......................................................

.......................................................................................................................................

............................................................................ Post code: .....................................

Signed: ........................................................................................................................

Date: ............................................................................................................................

Recipient Bank Details: Pay Co-operative Bank (08-02-28) for the credit of Isabel Hospice Account No. 65424870

GIFT AID DECLARATIONI would like Isabel Hospice to treat all donations that I make from the date of this declaration until I notify you otherwise as Gift Aid donations. I pay tax on earned or unearned income and will have paid sufficient tax to cover the tax reclaimable on my donation(s) to Isabel Hospice.

Signed: .....................................................................................................................................

Date: .........................................................................................................................................

(to find out more about Gift Aid go to our website www.isabelhospice.org.uk)

To the bank: If this standing order is rejected, please return it to Isabel Hospice, 61 Bridge Road East, Welwyn Garden City, Herts AL7 1JR.

o I would like to receive information about Isabel Hospice.

Isabel Hospice is registered under the Data Protection Act 1988. Your details will not be disclosed to any third party.