CAPERSCAPERSIST-1999-20733IST-1999-20733

Vilnius, Lithuania, 21-22 October 2002Vilnius, Lithuania, 21-22 October 2002

Author: Author: Margaret QuinnMargaret Quinn

Position: co-ordinator of CAPERS projectPosition: co-ordinator of CAPERS project

Represented country: BelgiumRepresented country: Belgium

Represented organisationRepresented organisation: : PostEuropPostEurop

Co-author/Co-author/SSpeaker: peaker: Vladislav TatujanVladislav Tatujan

Position: IT manager, CAPERS project managerPosition: IT manager, CAPERS project manager

Represented country: LithuaniaRepresented country: Lithuania

Represented organisation:Represented organisation: Lithuania postLithuania post

CAPERS: DescriptionCAPERS: Description

CAPERS ICAPERS I Start: 1 March 2001Start: 1 March 2001 Duration 18 monthsDuration 18 months Funding 0.72Meuro, costs 1.2m EuroFunding 0.72Meuro, costs 1.2m Euro 6 Posts6 Posts

CAPERS IICAPERS II (NAS) (NAS) Start: 1 July 2002Start: 1 July 2002 Duration now 2Duration now 288 months t months tillill April 2003 April 2003 Funding up to 1Meuro, costs 1.8m EuroFunding up to 1Meuro, costs 1.8m Euro Another 6 posts: 12 PostsAnother 6 posts: 12 Posts

CAPERS ParticipantsCAPERS Participants CAPERS ICAPERS I

PostEurop (co-ordinator)PostEurop (co-ordinator) IPCIPC Cyprus PostCyprus Post Hungarian Post Office ltd.Hungarian Post Office ltd. MaltaPost plc.MaltaPost plc. Lithuanian PostLithuanian Post Polish PostPolish Post Romanian PostRomanian Post

CAPERS II (NAS)CAPERS II (NAS) Bulgarian PostBulgarian Post Czech PostCzech Post Estonian PostEstonian Post Slovenian PostSlovenian Post Russian PostRussian Post Ukraine PostUkraine Post

Postal ContributionPostal ContributionThe European Posts contribute nearly The European Posts contribute nearly 1,3 %1,3 % of of the Community the Community GDPGDP and are one of the largest and are one of the largest employers in the Community, employing employers in the Community, employing 1,7 1,7 millionmillion people. people. Levels of business are indicated byLevels of business are indicated by:• more than 27.000 tonnes of letters are transported across European borders each month, with significant volume variations on a daily basis on each route• in 1998 the Posts generated almost 4.500 million international letters and almost 39 million parcels• the 21 IPC postal members operate more than 1800 transports from over 200 international locations on a daily basis.

Project ObjectivesProject Objectives

“to transfer and deploy established best practices so that pre-accession countries can operate their postal services to the standard expected by European users and required by the Community Postal Directives”

CAPERS specific aimsCAPERS specific aims

•implement the necessary technical implement the necessary technical systems systems

•operate the systems liveoperate the systems live•train operatorstrain operators•lay the foundation for development of lay the foundation for development of operational expertise between the Pre-operational expertise between the Pre-accession Posts accession Posts

•monitor quality-of-service monitor quality-of-service improvements improvements

• document and disseminate the document and disseminate the lessons learnedlessons learned

BestBest practicepractice

• must be seen on several levelmust be seen on several levelss: : technical, managerial, technical, managerial, organizational organizational

• it goes through different lifecycles it goes through different lifecycles of the project from the of the project from the implementation, to live operation implementation, to live operation both locally and within a trading both locally and within a trading communitycommunity

Best Practice ScopeBest Practice Scope

Best Practice Implementation know-how and tools

Daily Operation Community management

Resource area

Technical Overall implementation: phased implementation approachNeeds, Design and implementation for techncial componentsIntegration of CAPERS and legacy systemsImplementation of Pilot

Procedures for ·   Support of hardware,·   Software support·   Checking of scanners, printers·   Checking messages sent·   Checking of all processes at local level

Central HelpDesk facilitiesCommon central reporting system on technical compliance

Postal Operations

Operational needs and design: where to capture dataPiloting: How to ramp up to full operations 

Procedures for new automated operations Checking data quality Checking mail-message matchSystem operation

Central checking on scanning levelsChecking of business data qualityCentral Communications of operational outages

PostalManagement

Building local cross-functional teamDesigning trainingDeveloping new rolesBuilding local support

Usage for Pre-planning Quality ManagementOngoing management of local IMS

Steering Committee organisationCommunity management practice

Competence involvedCompetence involved

The principle source of expertise comes from PostEurop and IPC.

However Postal operators such asFinland Post, An Post and Consigniaare co-operating with CAPERS andprovide experts for special areas ofinterest.

The CAPERS Posts work on 4 areas in The CAPERS Posts work on 4 areas in parallelparallel

Operations:Operations: Cross-functional team-work in Cross-functional team-work in the CAPERS Posts ensures that operations the CAPERS Posts ensures that operations staff are prepared for the new systemstaff are prepared for the new system

Infrastructure:Infrastructure: Posts develop their local Posts develop their local infrastructure to network exchange officesinfrastructure to network exchange offices

Systems:Systems: Investigations into the available Investigations into the available systems are carried out and the results shared systems are carried out and the results shared amongst partners amongst partners

Piloting:Piloting: Early piloting of the messages Early piloting of the messages with a central test-bed helps Posts gain with a central test-bed helps Posts gain experience and understand how a final system experience and understand how a final system should be implemented locallyshould be implemented locally

Internet

GXSShared Server /Gateway Worktrace

EDIFACT

EDIFACT

EDIFACT

CAPERS Local Postal Level International Value added network

Over 20 Posts world-wide are connected to the GXS network for despatch tracking

Poste

Italiane

La Poste

Scanner

SITAUPU Post*Net EDI

EDIFACT

Polish Post

Hungarian Post

Lithuanian Post

Malta Post

XML

Remote services used by CAPERS Posts

Local LevelOther Posts

Consignia

Finland

Post

Local Worktrace Server

Reports Data entry

Alerts, PODRomanian Post

GXS EDI switch

IPC CAPE*

Vision

Reports

EDIFACT

EDIFACT

Cyprus Post

All CAPERS posts

Flat File

XML

How CAPE WorksHow CAPE Works

Mail Mail UnitUnit

Mail Mail UnitUnit

Exchange Exchange OfficeOffice

Exchange Exchange OfficeOffice

Origin Post Destination Post

Mail flowMessage flows

PREDES v2 Pre-advice of despatchRESDES Confirmation of receipt of receptacles of a despatchPRECON Pre-advise of consignmentRESCON Confirmation of receipt of receptacles of a consignment

PRECON

RESCON

RESDES

PREDES v2

Developments

•EDI over the Internet (XML)

•Worktrace

•IPS developed capability

ResultsResults

The principal result expected of CAPERS is that the participating Posts will, during the project, become fully operational in the operation of despatching systems for a significant percentage of their priority letter mail from one major location.

Business BenefitsBusiness Benefits

OperationalOperational EfficiencyEfficiency PrePre--PlanningPlanning Quality of serviceQuality of serviceTransport performanceTransport performance LongLong--term planningterm planning AccountingAccounting

Import Mail Quality Import Mail Quality

Export Mail Quality Export Mail Quality

ON-TIME, OFF-TIMEON-TIME, OFF-TIME

Conclusions

• Previously manual processes are streamlined and automated (e-business)

• Visibility comes to the logistics chain (e-trading)

• Quality and pre-planning systems create new roles and responsibilities for high added value work (e-work)

• Personnel who had never touched computers before use them as a part of everyday work (e-work)

THANK YOUTHANK YOU