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CANTERBURY HOSPITAL
Strategic Plan
2013 - 2018
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
ContentsForeword 3
Executive Summary 5
Canterbury Hospital Vision, Mission and Values 7
Introduction 9
Our Patient Consumers and Carers 10
Our Community 10
Our Services 13
Our Staff 17
Our Research and Education 17
Our Organisation 17
Goals and Strategies 18
References 48
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Sydney... it’s your local health district
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Foreword Canterbury Hospital has been an important and caring part of the Canterbury community for the greater part of the last century. We have a proud record of compassionate care, health improvement and innovation and have consistently worked to forge strong, ongoing and vital links with our local community.
This Strategic Plan (2013-2018) provides a framework to support the ongoing development of this important service.
Our vision, To Achieve Excellence in Healthcare for All, the Sydney Local Health District (SLHD) Vision, is consistent with the directions of the NSW Ministry of Health:
• Tokeeppeoplehealthy
• Todeliverhighqualityhealthservices
• Toprovidethehealthcarepeopleneed
• Tomanagehealthserviceswell
Ourmissionistoprovideaccesstotimely,highquality,patient-centredhealthcare.Achievingthisrequiresclearpriorities, supportive leadership and staff and community collaboration, underpinned by the core health service values of Collaboration, Openness, Respect and Empowerment. At Canterbury we have implemented our “CORE values” framework under the emblem “Canterbury Cares”.
This plan has been purposefully developed to closely align with the SLHD Strategic Plan, while articulating the particular issues, challenges and strategies that are important for our local Canterbury community, our staff and our management. The Plan’s goals recognise the primacy of the focus on patients, staff, community and the need for excellence in services, education, research and organisational support.
The format of the Plan has been devised based on the seven domains articulated in the SLHD Strategic Plan which reflect our key concerns in delivering health service excellence:
• OurPatients,Consumers,Carers •OurStaff •OurCommunity
• OurServices •OurEducation •OurResearch
• OurOrganisation
For each of these domain areas this Strategic Plan outlines goals, feasible strategies and achievable timeframes which reflect both the ideals of the District and the operational aspirations of the hospital.
Importantly, this Plan has been developed through a process of community and staff consultation and discussion. In developing the District Strategic Plan consultations were held at Canterbury Hospital and in the Canterbury community. In addition to this, a facilitated staff forum was held at the hospital to devise our local strategies and actions.
I am proud to deliver this five year Strategic Plan for the Canterbury Hospital which readies us for the future and its challenges. This ensures that our strategic direction will be well aligned with the needs and aspirations of our community and our staff.
Ann Kelly OAMGeneral ManagerCanterbury Hospital
Sydney... it’s your local health district
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Executive SummaryHealthimprovementandthehighqualityprovisionofhealthcaretoourlocalcommunityareintegraltoCanterburyHospital’s role. Canterbury Hospital has a well-established reputation for excellence in the provision of healthcare services and for managerial and fiscal responsibility.
The vision, outlined in this Strategic Plan, is “To Achieve Excellence in Healthcare for All”. Its accompanying missionembedsconceptsofequity,patient-centeredness,healthimprovement,timelinessandefficiency,recognisingthatevidence-basedservicedeliveryrequireshighlyskilledandvaluedstaffsupportedbyresearch,education and state-of-the-art technologies. The Plan’s strategies identify how these aspirations will be realised in service delivery. Integral to this Strategic Plan is the “CORE values” articulated by the Ministry of Health. These important values – collaboration, openness, respect and empowerment – are embedded within the Plan and inform every aspect of the hospital’s business.
Population growth, ageing and increasing births are projected to result in a significant increase in healthcare demandsonCanterburyHospital’sservicesoverthenextdecadeandmayrequireadditionalenhancementtothecurrentservices.Culturalandsocioeconomicdiversitywillcontinuetoposechallengesforequitableservice delivery in respect of both access and outcomes. A strong and collaborative engagement with our local communities, community organisations, primary care and other health providers is vital to the hospital’s mission. Through the local Aboriginal community, Canterbury Hospital will strengthen both its mainstream health services and targeted programs to address the health needs of Aboriginal people.
Canterbury Hospital will ensure that patient-centredness, excellence and cost-effectiveness is embedded in all clinicalcareandthatservicesandoutcomesareofthehighestquality.Supportingandempoweringourvaluedstaff is critical to patient-centered care. A prime focus is on recognising and supporting the core services in the modern hospital - emergency, intensive care, diagnostic services and operating theatres. Our services will continue to be networked with general practice, community organisations and related service partners. Our clinical services will be supported by effective information and communication systems that link care settings (across acute, subacute and primary care settings), are responsive to clinical needs and enable the extraction of meaningful clinical and service development data.
Servicedevelopmentsandadditionalinfrastructurecapacitywillberequiredtokeeppacewithincreasingdemandand to ensure that the hospital has state-of-the-art technology, evidence-based clinical treatments and public health improvement strategies in place.
There have been a range of service-related challenges that have been identified at the Canterbury Hospital. These issues will need to be further developed and explored within the District Healthcare Services Plan. These include the following:
• Theneedtoestablishadedicatedagedcareandrehabilitationservice• TheimportanceofexpandingthespaceandcapacityoftheEmergencyDepartmentandotherclinicareas• TheneedtorevisematernitybedandserviceneedsforCanterburyandstrengthenlinkswithRPAHinaccord
with changing demand • TheneedtoreviewAmbulatoryCareprovision• Theimportanceoftheelectronicmedicalrecordroll-out• Theneedtodevelopastrongerimagingservice• TheneedtoaddressAboriginalhealthinequityandaccessissuesincollaborationwithRedfernAboriginal
Medical Service• TheneedtodevelopthePaediatricserviceincludingfurtherintegratingthepaediatricunitatCanterbury
Hospital with Royal Prince Alfred (RPA) Hospital and improving links with other Paediatric facilities • Theimportanceofstrengtheningclinicalleadershiparrangements
So as to facilitate health service excellence, the organisational and business processes of our hospital will be well managed, efficient and responsive: this includes the corporate, financial, governance, risk management, performance, monitoring and planning functions.
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Canterbury Hospital Vision Mission and Values
Our Hospital Vision
“To achieve excellence in healthcare for all”
Our Hospital Mission
Ensuring the community has equitable access to high quality patient centered care that is:
• Timely, evidence-based, culturally appropriate and efficient
• Provided by highly skilled staff who are committed, accountable and valued
• Supported by leading edge research, education and technologies
Our Values
• Collaboration – Improving and sustaining performance depends on everyone in the system working as a team.
• Openness – Transparent performance monitoring and reporting is essential to make sure the facts are known and acknowledged, even if at times this may be uncomfortable.
• Respect – The role of everyone engaged in improving performance is valued.
• Empowerment – There must be trust on all sides and at all levels for people to improve performance in a sustainable way.
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
IntroductionCanterbury Hospital is a 215-bed metropolitan acute general hospital, providing services in emergency medicine, general surgery and medicine, obstetrics and gynaecology, paediatrics, aged care, rehabilitation, palliative care and outpatients.
This Strategic Plan provides a direction for the hospital which aligns it with the District’s strategy and takes into accountlocalchallengesandissues.Issuesspanacrossqualityassurance,communityengagement,serviceenhancement, staff development, the development of evidence and research capacity and business process enhancement.
There are a great many service-related challenges over the next five years for Canterbury Hospital. Key amongst these include developing the aged care and rehabilitation service, developing our emergency, maternity and paediatric service capacity, looking at options for the development of non-inpatient services, developing our diagnostic and imaging capability, ensuring the smooth transition to the electronic medical record, keeping pace with technological developments and ensuring our workforce reflects our District Aboriginal and Torres Strait Islander populations.
History of the Canterbury Hospital
Canterbury has been delivering health services to the local community on this site for almost a century.
Community members first began a campaign for a local hospital in the early 1900s with Returned Soldiers Association, local medical practitioners, the Campsie Red Cross Society actively pushing for the establishment of a hospital in the Canterbury area.
The foundation stone for the hospital was laid on 1 October 1927 by then Health Minister Robert Stuart-Robertson. The Canterbury District Memorial Hospital was opened just over two years later on 26 October, 1929 with 28 beds to service the local population of 70,000. In its first year of operation the hospital treated 587 patients. By the end of 1931 the number of inpatients seen exceeded 1,000. The outpatients and casualty departments treated 2,355 people that year.
Over the next century the hospital received many additions and restructures to cater for the needs of the community. During the 1930s and 1940s the Anti-TB Clinic was opened and hospital capacity was increased through additions to the original buildings and the construction of Thorncraft House. Thorncraft House recognised 11 years of service by Alderman Herbert Thorncraft as president of the Board of Directors. During the 1950s a new maternity block and outpatients block increased the hospitals capacity to 199 beds. The expansion of the hospital continued through the 1960s and 1970s. Canterbury District Memorial Hospital officially became Canterbury Hospital in 1972.
The hospital underwent a total redevelopment from 1996-1998 to provide one of the most modern health care facilities in the state. The $80 million redevelopment was officially opened in November 1998.
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Our Patient Consumers and Carers
CanterburyHospitaliscommittedtoprovidinghighquality,evidence-basedpatientcare.Toachievethis,thefollowing broad strategy is featured in the Strategic Plan:
• Ensuringthatongoingsystems,support,staffandqualityassurancemeasurespromotehighquality,evidence-based patient care
Our CommunityCanterbury Hospital caters for a population larger than the Canterbury Local Government Area (LGA) of 220,000 people, of which 70% speak a language other than English at home. The main languages spoken in the local community are Arabic, Greek, Chinese, Italian, Vietnamese and Korean. The Canterbury area is also the initial home for significant numbers of refugees and humanitarian entrants from a wide range of war-torn countries includingBurma,SierraLeone,Iraq,Pakistan,ChinaandSudan.Canterburypopulationisprojectedtoincreaseover the next 10 years. The population is projected to have larger cohorts of aged people.
The Canterbury Local Government Area (LGA) is located 17 km south-west of the Sydney CBD and comprises 16suburbsspreadoverapproximately34squarekilometres.CanterburyCityincludesthesuburbsofAshbury(part), Belfield (part), Belmore, Beverley Hills (part), Campsie, Canterbury, Clemton Park, Croydon Park (part), Earlwood, Hurlstone Park (part), Kingsgrove (part), Lakemba, Narwee (part), Punchbowl (part), Riverwood (part), Roselands and Wiley Park.
While Canterbury City is predominantly a residential area, there are also significant commercial and industrial areas. The City of Canterbury is well-served by both State Transit and private bus services and the CityRail Network.
Canterbury has a high birth rate and a significantly higher fertility rate than NSW. Important maternal indicators show that women tend to present at a later time for antenatal care and vaccination levels tend to be lower than across NSW. This information suggests a poorer maternal health profile for the residents of Canterbury.
Table 1: Maternal indicators, Canterbury LGA and NSW
Maternal indicator Canterbury NSW
Actual births 2011 2,442 99,054
Total fertility rate 2011 2.21 1.86
First antenatal visit before 14 weeks of gestation, 2008 to 2010 combined, smoothed percent of pregnancies, smoothed standardised prevalence ratio
70.0%
(87.6) -
79.3% #
(100)
Source: ABS 2011 Catalogue No. 330010DO004_2011 and NSW Health Chief Health Officer’s Report 2010# 2010 only
- below the state average at 1% level of significance
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
The population projections and age-based projections are outlined below in Graphs 1 and 2.
Graph 1: Canterbury LGA projected population
Canterbury Hospital Strategic Plan
The population projections and age- Graph 1 Canterbury LGA projecte
Graph 2: Canterbury LGA projecte
Source: NSW Health Population Projection The following table provides some bresidents. Canterbury is highly culturpopulation.
Table 2: Canterbury Population De
125000130000135000140000145000150000155000160000
2006 2011
Population Projectio
Population Characteristics Aboriginal and Torres Strait Islanders Persons born overseas Language spoken at home – English onThree most common languages other spoken at home
Disability: Has need for assistance with cCarers: Unpaid assistance provided to a disability
based projections are outlined below in Graphs 1
ed population
ed population age groups
Series 1, 2009
basic demographic information in relation to Canterally and linguistically diverse and has a developing
emographic Indictors
2016 2021 2026 2031
ns Canterbury LGA 2006-2031
Canterbury LGA
745 (0.6%) 60,984 (46.9%)
nly spoken at home 39,093 (30.1%) than English Arabic: 18,707 (14.4%)
Greek: 13,514 (10.4%) Cantonese: 7,623 (5.9%)
ore activities 6,135 (4.72%) person with a 10,573 (8.14%)
and 2.
erbury g Aboriginal
Graph 2: Canterbury LGA projected population age groups
Canterbury Hospital Strategic Plan
The population projections and age- Graph 1 Canterbury LGA projecte
Graph 2: Canterbury LGA projecte
Source: NSW Health Population Projection The following table provides some bresidents. Canterbury is highly culturpopulation.
Table 2: Canterbury Population De
125000130000135000140000145000150000155000160000
2006 2011
Population Projectio
Population Characteristics Aboriginal and Torres Strait Islanders Persons born overseas Language spoken at home – English onThree most common languages other spoken at home
Disability: Has need for assistance with cCarers: Unpaid assistance provided to a disability
based projections are outlined below in Graphs 1
ed population
ed population age groups
Series 1, 2009
basic demographic information in relation to Canterally and linguistically diverse and has a developing
emographic Indictors
2016 2021 2026 2031
ns Canterbury LGA 2006-2031
Canterbury LGA
745 (0.6%) 60,984 (46.9%)
nly spoken at home 39,093 (30.1%) than English Arabic: 18,707 (14.4%)
Greek: 13,514 (10.4%) Cantonese: 7,623 (5.9%)
ore activities 6,135 (4.72%) person with a 10,573 (8.14%)
and 2.
erbury g Aboriginal
Source: NSW Health Population Projection Series 1, 2009
The following table provides some basic demographic information in relation to Canterbury Local Government Area (LGA) residents. Canterbury is highly culturally and linguistically diverse and has a developing Aboriginal population.
Table 2: Canterbury Population Demographic Indictors
Population Characteristics Canterbury LGAAboriginal and Torres Strait Islanders 794 (0.6%)
Persons born overseas 66,130 (48.1%)
Language spoken at home – English only spoken at home 39,093 (30.1%)
Three most common languages other than English spoken at home Arabic: 18,175 (13.2%)
Greek: 13,411 (9.8%)
Mandarin: 7,696 (5.6%)
Disability: Has need for assistance with core activities 7,238 (5.3%)
Carers: Unpaid assistance provided to a person with a disability 12,347 (9.0%)
Unemployed 4,855 (8.2%)Source: ABS Census, 2011
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
The following table provides a selection of health status indicators relevant to the Canterbury local area. Overall, the health status of Canterbury residents is slightly better than that of NSW. The self-rated health status of the people of Canterbury was similar to that of NSW. The LGA has a lower percentage of residents eating three or more vegetables per day, lower rates of vaccinations and higher rates of diabetes hospitalisations.
Table 3: Indicators reflecting health status of Canterbury residents
Indicator Canterbury NSW Self-rated health - Excellent, very good, or good self-rated health status by year, persons aged 16 years and over, 2005 - 2007
81.3% 80.4%
Smoking attributable deaths, 2006 to 2007, smoothed number of deaths per year, sSMR
90 (91.6) (100)
Smoking attributable hospitalisations, 2009 - 2010 to 2010 - 2011, smoothed number of hospitalisations per year, sSSR
700 (82.7) (100)
Deaths potentially avoidable by primary prevention, persons aged under 75 years, 2006 to 2007 combined, sSMR
107 (89.8) (100)
Ambulatory care sensitive conditions: hospitalisations, 2009 - 2010 to 2010 - 2011, smoothed number of hospitalisations per year, sSSR
3,220 (89.2) (100)
Vaccinated against influenza in the last 12 months by year, persons aged 65 years and over, 2011
67.3% 72.4%
Vaccinated against pneumococcal disease in the last 5 years by year, aged 65 years and over, 2011
54.0% 59.5%
Diabetes hospitalisation 2009 - 2010 to 2010 - 2011, smoothed number of separations per year, sSSR
401 (109.7%) (100)
Three or more serves of vegetables a day by year, persons aged 16 years and over
7.1% 8.4%
Adequatephysicalactivitybyyear,personsaged16yearsandover,2011 56.1% 54.6%
Current smoking, persons aged 16 years and over, 2011 14.9% 14.7%
Source: SLHD A Picture of Health, 2012
The following are key strategies related to improving our community engagement:
• Engaginginapurposefulandstrategicwaywithcommunityorganisations,partnersandrelevantstakeholdergroupstoensurehighqualitycare,excellentcommunicationandhealthimprovement.Canterburyiskeentostrengthen our ties and partnerships with non-government and local organisations and groups, the Council and the Inner West Sydney Medicare Local.
• Developingastrategyforimprovingdischargeinformation,communicationandplanningacrosstheDistrict.The Hospital will develop a taskforce to establish a concerted effort to improve communication. A particular focus on Discharge Planning will be undertaken.
• Developingtheprofileof,andstrategyfor,community-basedandhealthpromotionservices.
• Developingadditionalhospital-in-the-homeandambulatorycaretargetedservicesformarginalisedgroupsandnew models of outreach and community health services in close collaboration with GP services, and the Inner West Sydney Medicare Local.
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Our ServicesOur core services include the following:
• Emergencymedicine• Cardiologyandcardiacrehabilitation• HighDependencyUnit(HDU)• Surgicalsub-specialtiesincludinggeneralsurgery,ENT,orthopaedics,urologyandgynaecology• Medicalsub-specialtiesincludinggeneralmedicineandrespiratorywithothersub-specialtiesonconsultation• Maternity,specialcarenursery• Paediatrics• Agedcareandrehabilitation• Palliativecare(District-levelservice)• Dentalcare• Drughealth• Imaging–CT,ultrasound,andgeneralradiography• Alliedhealth• Outpatientservices
The hospital has recently supported the development of an after hours general practice casualty service to develop the community’s access to primary care.
On the site of the hospital is the Canterbury Community Health Centre, which provides a comprehensive range of community health and mental health services.
Inpatient Services
Services provided at Canterbury Hospital include general medicine, surgical, maternity, paediatric, High Dependency Unit, emergency, aged care and palliative care. The hospital also provides an antenatal shared care and obstetric early discharge program for new mothers and a Surgical Day Procedure Unit.
The wards at Canterbury Hospital are named after Australian native plants and flowers and are located as follows:
Level 2 Level 3
•Acacia •Telopea
•Gumnut •Grevillea
•Waratah •Banksia
•Boronia •MedicalAssessmentUnit
•OperatingSuites •EmergencyDepartment
•DayProcedureUnit
The main entrance to the hospital is on level 3 off Thorncraft Parade. The entrance to the Emergency Department is also located off Thorncraft Parade.
The Day Procedure Unit on level 2 is specifically designed for patients undergoing surgical, medical or investigative proceduresthatdonotrequireovernightadmission.
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Outpatient Services
The hospital provides the following clinics and other services where patients are seen by appointment. Referrals are necessary except at the Emergency Department.
•Emergency •Audiology
•ChestClinic •Dental
•Dietetics •ECG
•DiabetesEducation •OccupationalTherapy
•Gynaecology •Physiotherapy
•Pathology •Pre-andPostNatal
•Podiatry •SpeechPathology
•Radiology •Pre-admissionClinic
•RehabilitationUnit •FractureClinic
•Ultrasound •HydrotherapyServices
•PalliativeCare •AnaestheticClinic
Canterbury Hospital also has a close relationship with the private After Hours General Practice Clinic which is located within the Outpatients Department. The clinic bulk bills all patients to Medicare.
Table 4 below shows the activity for Canterbury 2010-11:
Table4: Canterbury Hospital Activity July 2010 to June 2011
Overview of Hospital ActivitySeparations 16,995
% of Same Day Separations 26.30%
Total Bed Days 58,526
Average LOS (Acute) including same day 3.25
Daily Average of Inpatients 148.85
Bed Occupancy Rate 88.05%
Acute Bed Days 53,733
Non-Admitted Patient Services 226,287
Average Available Beds 214.60
Source: SLHD Performance Unit
The hospital has a very busy Emergency Department with 34,222 presentations in 2010/2011 and a busy maternity service with 1,657 births in 2010/2011. A little over 25% of hospital episodes are same day. There are close to 250,000 non-admitted patient episodes each year.
Canterbury Hospital predominately services Canterbury LGA, with some inflows from the nearby Bankstown LGA and the southern suburbs of Rockdale and Hurstville.
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Table 5 and Figure1: Canterbury Hospital Inflows 2009-10
Canterbury Hospital Strategic Plan
Table 5 and Figure1: Canter
Source: Flow-Info V 11.0
Residents of the Canterbury LGA reare to:
• the Royal Prince Alfred Hosother tertiary services;
• Concord for interventional c• St George Hospital for neur
surgery; and • Bankstown-Lidcombe Hospi
medicine and gastroenterolo
Inpatient activity and bed need is proas is shown in Table 6.
rbury Hospital Inflows 2009-10
eceive almost 30% of their total hospital needs, loc
pital for obstetrics, gastroenterology, respiratory
cardiology, gastroenterology, neurology and cardiorology, respiratory medicine and non-subspecialty
tal for respiratory medicine, orthopaedics, non-suogy.
ojected to increase in coming years at the Canterb
Canterbury Hospital S
SLHD
SWSLHD
SESLHD
Overseas
WSLHD
Illawarra
NSLHD
Hunter
Central Coast
Other
cally. Outflows
medicine and
ology; medicine and
ubspecialty
bury Hospital
Supply (Inflows) %
83.3
7.2
5.7
1.9
1.0
0.2
0.2
0.2
0.1
0.3
Canterbury Hospital Supply (Inflows) %
SLHD 83.3
SWSLHD 7.2
SESLHD 5.7
Overseas 1.9
WSLHD 1.0
Illawarra 0.2
NSLHD 0.2
Hunter 0.2
Central Coast 0.1
Other 0.3
Source: Flow-Info V 11.0
Residents of the Canterbury LGA receive almost 30% of their total hospital needs, locally. Outflows are to:
• The Royal Prince Alfred Hospital for obstetrics, gastroenterology, respiratory medicine and other tertiary services;
• Concordforinterventionalcardiology,gastroenterology,neurologyandcardiology;• StGeorgeHospitalforneurology,respiratorymedicineandnon-subspecialtymedicineandsurgery;and• Bankstown-LidcombeHospitalforrespiratorymedicine,orthopaedics,non-subspecialtymedicineand
gastroenterology.
Inpatient activity and bed need is projected to increase in coming years at the Canterbury Hospital as is shown in Table 6. Table 6: Canterbury Hospital Projected Bed Need to 2022
Canterbury Hospital Projected Bed Needs to 2022 2009 2017 2022
Separations BeddaysBeds @85% Separations Beddays
Beds @ 85% Separations Beddays
Beds @85%
Acute Activity
Overnight 9,623 40,933 132 10,350 43,957 142 10,928 46,259 149
Day Only 3,288 3,288 11 3,805 3,805 12 4,120 4,120 13
Total Acute Bed Need
12,911 44,221 143 14,155 47,762 154 15,047 50,374 162
Sub-Acute and Non-Acute Activity
Overnight 522 5,932 18 655 9,553 29 723 10,436 32
Day Only 9 9 0 3 3 0 7 7 0
Total Sub/Non Acute Bed Need
531 5,941 18 659 9,556 29 730 10,443 32
Total Bed Need
161 183 194 (+34)
Source: AiM 2012
Canterbury Hospital Flowsx ON Bed days 2009 - 10
SLHD
Hunter
Illawarra
NSLHD
Other
Other States
SESLHD
SWSLHD
Nepean/BM
WSLHD
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Future Service Developments
There have been a range of service-related challenges identified at Canterbury Hospital. These issues will need to be further developed and explored within the District Healthcare Services Plan. These include the following:
• Theneedtoestablishadedicatedagedcareandrehabilitationservice• Theimportanceofexpandingthespaceandcapacityoftheemergencydepartmentandotherclinicareas• TheneedtorevisematernitybedandserviceneedsforCanterburyandlinkswithRPAHinaccordwith
changing demand • TheneedtoreviewanddevelopAmbulatoryCareprovision• Theimportanceoftheelectronicmedicalrecordroll-out• Theneedtoworktowards24-hourradiologycover• TheneedtoaddressAboriginalhealthinequityandaccessissuesincollaborationwithRedfernAboriginal
Medical Service• Maintaininganddeveloping“core”hospitalandambulatorycareservices-EmergencyDepartment,Intensive
Care, theatres, diagnostics and moving toward the provision of 24/7 services • DevelopingthePaediatricserviceincludingfurtherintegratingthepaediatricunitatCanterburyHospitalwith
RPA and improving links with other Paediatric facilities. Overnight paediatric cover will be reviewed. • Theimportanceofstrengtheningclinicalleadershiparrangements
Priority service development directions for Canterbury Hospital include:
• DevelopmentoftheHighVolumeShortStaySurgeryModelofCare• 24-hourradiologyservices• Antenatalservicedevelopment(occasionsofservicehavedoubledinthelast18months)• Increasethecapacityoftheemergencydepartment• Establishadedicatedagedcare,geriatricmedicineandrehabilitationunit
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CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Our StaffCanterbury Hospital employs 661 FTE staff. We are proud of the high standards and positive approach of our staff. Key strategies that will be employed include:
• Ensuringstrategiesareinplacetoaddressworkforcerecruitment,education,development,staffsupportandworkplace culture
• Ensuringthatstaffhavetheskillsandnecessarysupporttoundertaketheirrolesandtocopewith,andmanage, change
Our Research and EducationCanterbury Hospital is keenly involved in planning with the SLHD for the strategic development of research and education. Canterbury has a strong role in ensuring evidence-based modern health care practice and in ensuring that our staff are educated to achieve the highest standards of care.
Of importance at Canterbury is ensuring that education has a strong values framework: Canterbury Cares. A regular column in Canterbury’s newsletter will focus on education and research.
Thehospitalwillundertakeatrainingneedsanalysistoensurethatourstaffskillsmatchourservicerequirements.The staff need for education on research methods will be explored.
Our OrganisationIn terms of our organisation and business functions, the following are key strategic directions.
• Re-organisingfinancial,performancemonitoringandplanningcapabilitiestoensurethesmoothtransitiontoactivity based funding
• Providingtransparentandefficientfinancial,performancemonitoringandbusinessplanningcapabilitiestoimprove service efficiency
• Ensuringefficientandtransparenthumanresourcesystemsandprocesses• Ensuringthatservicesmaintaintherevenuebasederivedfromprovidingservicestoprivatelyinsuredpatients• EnsureCanterburyHospitalasanorganisationhasastrongfocusonsustainability.Thisincludesestablishinga
Sustainability Committee which will develop strategies for achieving the SLHD sustainability targets in the areas of energy, procurement, water, transport, food, waste and capital works. A short Business or Action Plan will be developed to ensure clear targets are established and monitored.
• EnsuringcommunicationwiththepublicandSLHDcommunitiesabouthealthcareservices,achievementsandexcellence.
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ge
of re
leva
nt in
form
atio
n re
late
d to
pat
ient
car
e
Und
erta
ke a
nnua
l au
dit o
f tim
elin
ess
of m
edic
al re
cord
ex
chan
ge
Impr
oved
pat
ient
car
e &
com
mun
icat
ion
and
impr
oved
hea
lth
serv
ice
outc
omes
Qua
lity
Impr
ovem
ent
and
Saf
ety
Man
ager
June
201
3
Ong
oing
Reg
ular
ly s
urve
y pa
tient
s an
d co
nduc
t pa
tient
/car
er
inte
rvie
ws
to a
sses
s th
eir
satis
fact
ion
with
se
rvic
es a
nd to
take
ac
tion
to a
ddre
ss
conc
erns
Con
duct
war
d or
de
part
men
t spe
cific
su
rvey
s to
incr
ease
th
e sa
mpl
e si
ze a
nd
decr
ease
the
num
ber
of d
epar
tmen
ts
surv
eyed
to p
rovi
de
in d
epth
revi
ews
incl
udin
g in
terp
rete
r us
age
Und
erta
ke p
atie
nt
satis
fact
ion
surv
eys
annu
ally
Con
tinue
to
part
icip
ate
in N
SW
P
atie
nt S
urve
y
Impr
oved
pat
ient
car
e &
com
mun
icat
ion
and
impr
oved
hea
lth
serv
ice
outc
omes
Gen
eral
Man
ager
Ann
ually
June
201
3
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
19
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Pro
vide
tran
slat
ed
patie
nt e
duca
tion
info
rmat
ion
whi
ch
outli
nes
heal
thca
re
right
s an
d re
spon
sibi
litie
s an
d pr
ovid
es in
form
atio
n on
the
Aus
tral
ian
heal
thca
re s
yste
m
Pro
vide
gui
ded
hosp
ital t
ours
to
min
ority
and
spe
cial
in
tere
st g
roup
s to
al
lay
cultu
ral f
ears
.
Rev
iew
nee
d fo
r ad
ditio
nal t
rans
late
d ho
spita
l inf
orm
atio
n pa
mph
lets
ou
tlini
ng r
ight
s an
d re
spon
sibi
litie
s
Impr
oved
co
mm
unic
atio
n w
ith
patie
nts
with
lim
ited
Eng
lish
Pat
ient
Lia
ison
Offi
cer
Gen
eral
Man
ager
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
Pat
ient
Lia
ison
Offi
cer
Gen
eral
Man
ager
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
June
201
3
Ong
oing
Wor
k w
ith lo
cal
priv
ate
heal
th
prac
titio
ners
, in
clud
ing
gene
ral
prac
titio
ners
, allie
d he
alth
pra
ctiti
oner
s an
d co
mm
unity
ph
arm
acis
ts, t
o en
hanc
e pa
tient
re
ferr
al p
athw
ays
betw
een
Can
terb
ury
Hos
pita
l ser
vice
s an
d pr
ovid
e th
em w
ith u
p-to
-dat
e cl
inic
al a
nd
serv
ice
info
rmat
ion
Wor
k w
ith M
edic
are
Loca
ls (1
Jul
y 20
12)
Hol
d m
eetin
gs a
nd
educ
atio
n pr
ogra
ms
with
loca
l priv
ate
heal
th p
ract
ition
ers
in c
onju
nctio
n w
ith
Med
icar
e Lo
cal
Impr
oved
pat
ient
car
e &
com
mun
icat
ion
and
impr
oved
hea
lth
serv
ice
outc
omes
Clin
ical
Cou
ncil
Gen
eral
Man
ager
Dec
embe
r 20
12
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
20
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Com
plet
e th
e im
plem
enta
tion
of th
e E
ssen
tials
of C
are
Pro
gram
Rev
iew
and
eva
luat
e E
ssen
tials
of C
are
prog
ram
Impr
oved
pat
ient
car
e &
com
mun
icat
ion
and
impr
oved
hea
lth
serv
ice
outc
omes
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
sD
ecem
ber
2012
Mon
itor
and
man
age
wai
ting
times
for
clin
ical
ser
vice
s in
clud
ing
outp
atie
nts
Reg
ular
ly re
view
w
aitin
g tim
es a
nd p
ut
mea
sure
s in
pla
ce to
ad
dres
s pr
oble
ms
Impr
oved
ser
vice
ef
ficie
ncy
and
acce
ssG
ener
al M
anag
erO
ngoi
ng
June
201
3
Impl
emen
t the
SLH
D
surg
ical
pro
gram
and
su
ppor
t oth
er L
HD
s in
pro
vidi
ng s
urge
ry
with
in th
e cl
inic
ally
ap
prop
riate
tim
e fra
me
Impl
emen
t the
Hig
h Vo
lum
e S
hort
Sta
y S
urgi
cal (
HV
SS
S)
mod
el.
Reg
ular
ly re
view
pl
anne
d ad
mis
sion
da
tes
to e
nsur
e pa
tient
s ar
e se
en
with
in th
e cl
inic
ally
ap
prop
riate
tim
e
Impr
oved
ser
vice
ef
ficie
ncy
and
acce
ss
Sur
gica
l pro
gram
K
PIs
met
Gen
eral
Man
ager
Ope
ratin
g S
uite
M
anag
er
HV
SS
S Im
pl.
Com
mitt
ee
Ong
oing
June
201
3
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
21
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
For
Our
Sta
ff•
Totr
eato
ur
patie
nts
with
dig
nity
, co
mpa
ssio
n an
d re
spec
t
Em
bed
a va
lues
fra
mew
ork
acro
ss
all a
spec
ts o
f C
ante
rbur
y H
ospi
tal’s
ac
tivity
Incl
ude
an o
utlin
e of
th
e C
OR
E V
alue
s in
al
l pla
ns, p
olic
ies
and,
gu
idel
ines
. Fur
ther
roll
out t
he C
ante
rbur
y C
ares
pro
gram
and
th
e 5
“P’s
”
Impl
emen
t the
em
ploy
ee e
xcel
lenc
e aw
ards
sys
tem
and
pr
omot
e th
roug
h ne
wsl
ette
rs, f
orum
s
Impr
oved
pat
ient
an
d st
aff r
elat
ions
, im
prov
ed c
are
&
com
mun
icat
ion
Can
terb
ury
Car
es
Wor
king
Par
ty
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dec
embe
r 20
12
Ong
oing
• To
be
high
ly
skille
d, c
omm
itted
, ac
coun
tabl
e an
d va
lued
Em
bed
the
Can
terb
ury
Car
es
prog
ram
incl
udin
g ro
undi
ng fo
r st
aff,
patie
nts
and
man
ager
s
Pat
ient
Lia
ison
Offi
cer
Gen
eral
Man
ager
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
Ong
oing
•To
be
reco
gnis
edb
yth
e co
mm
unity
and
th
eir
peer
s as
lead
ing
edge
, hig
hly
skille
d an
d as
inno
vativ
e in
th
eir
field
Str
engt
hen
the
oppo
rtun
ities
pr
ovid
ed to
sta
ff an
d st
uden
ts fo
r m
ento
ring,
trai
ning
an
d de
velo
pmen
t
Par
ticip
ate
in th
e im
plem
enta
tion
of
the
SLH
D E
duca
tion
Str
ateg
ic P
lan
Impr
oved
sta
ff sk
ills &
pr
actic
esE
xecu
tive
Com
mitt
eeJu
ne 2
013
Ong
oing
•To
wor
kin
saf
e,
resp
ectfu
l, he
alth
y an
d pr
oduc
tive
w
orkp
lace
s
Impr
ove
the
oppo
rtun
ities
to
reco
gnis
e, p
rovi
de
posi
tive
feed
back
an
d pr
omot
e th
e ac
hiev
emen
ts o
f sta
ff
Intr
oduc
e a
prog
ram
fo
r pu
blic
nom
inat
ion
of o
utst
andi
ng s
taff
mem
bers
Impr
oved
sta
ff re
latio
nsG
ener
al M
anag
er
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dec
embe
r 20
12
Ong
oing
•To
sha
reth
eir
expe
rtis
e w
ith o
ther
s
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
22
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Pro
mot
e an
d em
bed
the
Sta
r E
mpl
oyee
&
Em
ploy
ee E
xcel
lenc
e A
war
d
Sta
ff ac
know
ledg
emen
t in
the
new
slet
ter
Hea
lthM
atte
rs
Ong
oing
Str
engt
hen
syst
ems,
in
clud
ing
grie
vanc
e pr
oces
ses,
to
addr
ess
bully
ing
and
hara
ssm
ent
Str
engt
hen
a cu
lture
of
no
tole
ranc
e to
bul
lyin
g an
d ha
rass
men
t, an
d fu
rthe
r pr
omot
e ed
ucat
ion
and
polic
y fo
r m
anag
ers
Em
bed
all C
ante
rbur
y st
aff t
rain
ing
prog
ram
s w
ith C
OR
E
valu
es
Iden
tify
and
rew
ard
wor
kpla
ce c
ham
pion
s
Impr
ove
grie
vanc
e an
d di
scip
line
proc
esse
s
Impr
oved
sta
ff re
latio
nsG
ener
al M
anag
er
Man
ager
Hum
an
Res
ourc
es
Dec
embe
r 20
12
Ong
oing
Ens
ure
man
ager
s an
d st
aff a
re a
ppro
pria
tely
en
gage
d in
pe
rform
ance
m
anag
emen
t
Pro
vide
rout
ine
and
regu
lar
appr
aisa
l with
co
nstr
uctiv
e fe
edba
ck
Aud
it of
%
staf
f inv
olve
d in
per
form
ance
m
anag
emen
t
Per
iodi
c re
view
of
per
form
ance
m
anag
emen
t sys
tem
s
Impr
oved
sta
ff pe
rform
ance
and
m
anag
emen
t
Gen
eral
Man
ager
Man
ager
Hum
an
Res
ourc
es
Dec
embe
r 20
12
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
23
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Con
sult
staf
f and
co
nduc
t sta
ff su
rvey
s to
ass
ess
wor
kpla
ce c
ultu
re
and
satis
fact
ion
and
deve
lop
and
impl
emen
t act
ions
to
add
ress
iden
tified
ar
eas
of c
once
rn.
Sur
veys
to in
clud
e is
sues
suc
h as
:
• W
orkp
lace
bul
lyin
gre
duct
ion
•C
ultu
reo
finc
lusi
on
and
invo
lvem
ent
• A
ccep
tanc
eof
ch
ange
man
agem
ent
•C
linic
ale
ngag
emen
tan
d em
pow
erm
ent
Pro
mot
e Yo
ur S
ay,
hosp
ital n
ewsl
ette
r an
d em
ploy
ee
exce
llenc
e aw
ards
Pro
vide
regu
lar
com
mun
icat
ion
with
st
aff
Aim
for
a hi
gher
re
spon
se r
ate
with
st
aff s
urve
ys in
clud
ing
Your
Say
Con
duct
Inte
rnal
an
d ex
tern
al s
taff
surv
eys
annu
ally
at
Can
terb
ury
Hos
pita
l
Dev
elop
act
ion
plan
s to
add
ress
issu
es
Pro
vide
alte
rnat
e m
eans
of c
ompl
etin
g su
rvey
s to
ens
ure
priv
acy,
ano
nym
ity
and
acce
ss
Impr
oved
sta
ff re
latio
ns a
nd
impr
oved
wor
kpla
ce
cultu
re
Gen
eral
Man
ager
Dire
ctor
of H
uman
R
esou
rces
All
Man
ager
s
Dec
embe
r 20
12
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
24
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Impl
emen
t a r
ange
of
hea
lth p
rom
otio
n ac
tiviti
es a
nd p
olic
es
for
empl
oyee
s,
incl
udin
g th
e N
SW
H
ealth
Sm
oke-
free
Wor
kpla
ce P
olic
y,
Bre
astfe
edin
g P
olic
y,
Live
Life
Wel
l @
Hea
lth-H
ealth
ier
Food
an
d D
rink
Cho
ices
, S
taff
and
Vis
itors
in
NS
W H
ealth
Fac
ilitie
s P
olic
y, a
nd th
e pr
omot
ion
of a
ctiv
e tr
ansp
ort f
or s
taff
Impl
emen
t he
alth
y pu
blic
pol
icy
plan
s re
view
ann
ually
an
d st
rate
gies
for
impl
emen
tatio
n es
tabl
ishe
d at
C
ante
rbur
y H
ospi
tal
Impr
oved
sta
ff he
alth
; re
duce
d si
ck le
ave
Gen
eral
Man
ager
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dire
ctor
Med
ical
S
ervi
ces
June
201
3
Ong
oing
Incr
ease
the
visi
bilit
y of
sec
urity
ser
vice
s at
C
ante
rbur
y H
ospi
tal,
espe
cial
ly a
fter
hour
s
Rev
iew
sec
urity
vi
sibi
lity
at C
ante
rbur
y H
ospi
tal &
dev
elop
lo
calis
ed s
trat
egie
s to
en
sure
effe
ctiv
enes
s
Impr
oved
saf
ety;
re
duce
d in
cide
nts
Dire
ctor
Cor
pora
te
Ser
vice
s
Sec
urity
Man
ager
Dec
embe
r 20
12
Ong
oing
Pro
mot
e ca
r pa
rk
esco
rt a
fter
hour
s an
d en
gage
sec
urity
in
war
d ro
unds
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
25
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
For
Our
Co
mm
unit
y•
Tob
een
gage
dan
d w
ork
in c
lose
pa
rtne
rshi
p w
ith
SLH
D, t
he In
ner
Wes
t S
ydne
y M
edic
are
Loca
l, N
GO
s,
Cou
ncils
and
oth
ers
to a
ddre
ss th
e so
cial
de
term
inan
ts o
f he
alth
• To
sup
port
and
pr
omot
e pe
rson
al a
nd
com
mun
ity h
ealth
, em
pow
erm
ent,
re
spon
sibi
lity
and
a he
alth
pro
mot
ing
envi
ronm
ent
•To
acc
ess
the
heal
thca
re th
ey n
eed
thro
ugh
an in
tegr
ated
ne
twor
k of
prim
ary
and
com
mun
ity
heal
th s
ervi
ces
acro
ss
publ
ic a
nd p
rivat
e he
alth
ser
vice
s
•To
be
enga
ged
with
and
net
wor
ked
clos
ely
with
SLH
D,
NG
Os
and
rela
ted
heal
thca
re a
nd
serv
ice
part
ners
to
pro
vide
hea
lth
serv
ices
Rev
iew
and
en
hanc
e C
ante
rbur
y H
ospi
tal’s
Com
mun
ity
Par
ticip
atio
n Fr
amew
ork
and
stru
ctur
es to
ens
ure
ther
e is
effe
ctiv
e en
gage
men
t with
the
loca
l com
mun
ity
Impl
emen
t the
S
LHD
Com
mun
ity
Par
ticip
atio
n Fr
amew
ork
in th
e C
ante
rbur
y H
ospi
tal
Impr
oved
com
mun
ity
rela
tions
; add
ition
al
serv
ice
feed
back
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
Gen
eral
Man
ager
Jun
e 20
13
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
26
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Dev
elop
a
Com
mun
icat
ions
Pla
n to
sup
port
effe
ctiv
e co
mm
unic
atio
n w
ith k
ey in
tern
al
and
exte
rnal
st
akeh
olde
rs a
nd
the
loca
l com
mun
ity.
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sho
uld
incl
ude
stra
tegi
es
for
inno
vativ
e IT
an
d m
edia
for
com
mun
icat
ion
betw
een
patie
nts,
st
aff,
depa
rtm
ents
, co
mm
unity
or
gani
satio
ns a
nd
part
ners
. Suc
h st
rate
gies
incl
ude
soci
al m
arke
ting,
ap
ps, S
KY
PE
, tr
ansl
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mat
eria
l et
c
Dev
elop
a
Com
mun
icat
ions
Pla
n of
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rate
gies
Com
mun
icat
ions
A
ctiv
ity P
lan
Red
evel
op in
tera
ctiv
e
web
site
Impr
oved
co
mm
unic
atio
n w
ith th
e st
aff a
nd
com
mun
ity
Exe
cutiv
e C
omm
ittee
June
201
3
Dec
embe
r 20
12
Ong
oing
Pro
vide
targ
eted
te
chno
logy
del
iver
y m
etho
ds to
ac
com
mod
ate
the
vario
us a
udie
nces
Con
tinuo
usly
pro
mot
e C
ante
rbur
y H
ospi
tal
and
its s
ervi
ces
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
27
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Ens
ure
ther
e is
a
Can
terb
ury
Hos
pita
l ite
m in
eve
ry is
sue
of
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lthM
atte
rs
Pro
vide
a m
onth
ly
artic
le to
SLH
D m
edia
un
it fo
r in
clus
ion
in
Hea
lthM
atte
rs
Impr
oved
co
mm
unic
atio
n
Feed
back
rece
ived
an
d im
prov
emen
ts
mad
e
Qua
lity
Impr
ovem
ent
and
Saf
ety
Man
ager
Wor
kpla
ce H
ealth
an
d S
afet
y M
anag
er
Mar
ch 2
013
Ong
oing
Em
bed
the
Can
terb
ury
Hos
pita
l ne
wsl
ette
r as
nor
mal
bu
sine
ss
Impr
oved
co
mm
unic
atio
nO
ngoi
ng
Pro
vide
an
elec
tron
ic
and
hard
cop
y ve
rsio
n of
the
SLH
D
and
Can
terb
ury
Hos
pita
l new
slet
ter
Impr
oved
co
mm
unic
atio
nO
ngoi
ng
Dev
elop
a C
ante
rbur
y H
ospi
tal T
askf
orce
on
Com
mun
icat
ions
to
exa
min
e an
d im
prov
e ou
r cu
rren
t ap
proa
ches
Est
ablis
h ta
skfo
rce
Impr
oved
co
mm
unic
atio
nO
ngoi
ng
Pro
mot
e C
ante
rbur
y se
rvic
es to
the
com
mun
ity e
.g.
Mid
wife
ry G
roup
P
ract
ice,
Pal
liativ
e C
are,
Hig
h Vo
lum
e S
hort
Sta
y se
rvic
e
Dev
elop
a s
trat
egy
in
con
sulta
tion
with
ke
y cl
inic
ians
and
pr
ovid
ers
Impr
oved
pro
file
for
Can
terb
ury
Hos
pita
lD
irect
or N
ursi
ng a
nd
Mid
wife
ry S
ervi
ces
Gen
eral
Man
ager
June
201
3
Pro
mot
e C
ante
rbur
y H
ospi
tal a
s th
e on
ly
curr
ent P
allia
tive
Car
e in
patie
nt s
ervi
ce fo
r th
e D
istr
ict
Impr
oved
pro
file
for
Can
terb
ury
Hos
pita
lJu
ne 2
013
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
28
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Impl
emen
t, pr
omot
e an
d le
ad th
e S
LHD
in
Hig
h Vo
lum
e S
hort
S
tay
Sur
gery
Exe
cutiv
e20
14
Ong
oing
Str
engt
hen
the
wor
k of
Pop
ulat
ion
and
Com
mun
ity H
ealth
S
ervi
ces
in d
evis
ing
prog
ram
s th
at
supp
ort a
nd im
prov
e th
e he
alth
of t
he
com
mun
ity
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
Pop
ulat
ion
Hea
lth
Pla
n
Par
ticip
ate
and
supp
ort
Com
mun
ity H
ealth
in
stre
ngth
enin
g he
alth
pr
omot
ion
part
icul
arly
su
rrou
ndin
g di
abet
es,
resp
irato
ry a
nd
chro
nic
care
Evi
denc
e- b
ased
st
rate
gies
for
heal
th
impr
ovem
ent
deve
lope
d ba
sed
on th
e ne
eds
of th
e S
LHD
com
mun
ity
Exe
cutiv
e C
omm
ittee
Dec
embe
r 20
12
Ong
oing
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
Hea
lth P
rom
otio
n P
lan
2012
- 2
013
Inve
st in
Com
mun
ity
Hea
lth a
nd d
evel
op
the
profi
le o
f C
omm
unity
Hea
lth
Str
engt
hen
links
with
co
mm
unity
hea
lth
Wor
k w
ith A
ged
Car
e A
sses
smen
t Tea
m
(AC
AT) t
o pr
ovid
e tim
ely
serv
ices
Com
mun
ity-b
ased
he
alth
car
e se
rvic
es
are
plan
ned
and
appr
opria
te re
sour
ces
allo
cate
d
Chr
onic
and
Com
plex
C
are
CN
CJu
ly 2
013
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
29
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Sup
port
the
deve
lopm
ent p
roce
ss
of a
Mem
oran
dum
of
Und
erst
andi
ng (M
OU
) an
d st
reng
then
re
latio
nshi
ps w
ith th
e In
ner
Wes
t Syd
ney
Med
icar
e Lo
cal t
o id
entif
y op
port
uniti
es
for
impr
ovin
g th
e he
alth
of t
he lo
cal
com
mun
ity, i
mpr
ovin
g co
mm
unic
atio
n be
twee
n se
ctor
s,
prom
otin
g w
ell
inte
grat
ed a
nd
coor
dina
ted
care
, su
ppor
ting
clin
icia
ns
and
serv
ice
prov
ider
s an
d id
entif
ying
hea
lth
need
s
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
MO
Ua
sre
quire
d.
Str
ong
linka
ge/
part
ners
hip
with
G
ener
al P
ract
ice
at
patie
nt, s
ervi
ce a
nd
orga
nisa
tiona
l lev
els
Gen
eral
Man
ager
Dire
ctor
Med
ical
S
ervi
ces
June
201
3
Ong
oing
Impl
emen
t the
pa
rtne
rshi
p ag
reem
ent s
igne
d w
ith R
edfe
rn
Abo
rigin
al M
edic
al
Ser
vice
to e
nsur
e co
njoi
nt p
olic
y im
plem
enta
tion,
pl
anni
ng, p
artn
ered
he
alth
impr
ovem
ent
appr
oach
es a
nd
com
plem
enta
ry
serv
ice
deve
lopm
ents
Rev
ise
and
impl
emen
t th
e A
borig
inal
and
To
rres
Str
ait I
slan
der
Can
terb
ury
Hos
pita
l B
ette
r H
ealth
Act
ion
Pla
n
Can
terb
ury
Hos
pita
l B
ette
r H
ealth
Act
ion
Pla
n fo
r A
borig
inal
an
d To
rres
Str
ait
Isla
nder
s
Gen
eral
Man
ager
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
30
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Mon
itor
dem
ogra
phic
ch
ange
s an
d in
crea
ses
in th
e A
borig
inal
and
To
rres
Str
ait I
slan
der
popu
latio
n w
ithin
th
e co
mm
unity
and
ad
just
Can
terb
ury
Hos
pita
l’s p
ract
ices
to
acc
omm
odat
e sp
ecifi
c he
alth
car
e ne
eds
for
Abo
rigin
al
and
Torr
es S
trai
t Is
land
er p
eopl
e.
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age
with
co
mm
unity
or
gani
satio
ns
and
grou
ps a
t or
gani
satio
nal a
nd
serv
ice
deliv
ery
leve
ls to
pro
mot
e po
sitiv
e he
alth
, qu
ality
inte
grat
eda
nd
coor
dina
ted
care
and
in
form
atio
n ex
chan
ge
Str
engt
hen
links
w
ith lo
cal N
GO
s,
resi
dent
ial a
ged
care
fa
cilit
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and
othe
r se
rvic
es s
uch
as
Tres
illian
.
Str
ong
linka
ge/
part
ners
hip
with
N
GO
s to
pro
mot
e po
sitiv
e he
alth
, he
alth
care
qua
lity,
in
tegr
ated
and
co
ordi
nate
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re a
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info
rmat
ion
exch
ange
Chr
onic
and
Com
plex
C
are
CN
C
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
Dec
embe
r 20
12
Ong
oing
Eng
age
with
Loc
al
Gov
ernm
ent
Org
anis
atio
ns
and
rele
vant
oth
er
orga
nisa
tions
in
rela
tion
to h
ealth
y ur
ban
deve
lopm
ent
and
plan
s fo
r he
alth
im
prov
emen
t and
so
cial
dev
elop
men
t
Mee
t with
key
Loc
al
Gov
ernm
ent O
ffice
rs
annu
ally
Par
ticip
ate
in
com
mun
ity
cons
ulta
tions
abo
ut
heal
th p
lans
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colla
bora
tion
with
Lo
cal G
over
nmen
t O
ffice
rs
Str
ong
linka
ge /
part
ners
hips
to
prom
ote
posi
tive
heal
th, h
ealth
care
qu
ality
,int
egra
ted
and
coor
dina
ted
care
and
in
form
atio
n ex
chan
ge
Gen
eral
Man
ager
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
31
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
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engt
hen
links
with
th
e lo
cal g
over
nmen
t an
d id
entif
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eas
of
resp
onsi
bilit
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Wor
k w
ith o
ther
lo
cal h
ealth
dis
tric
ts
and
prof
essi
onal
bo
dies
to e
nsur
e th
at
stan
dard
s of
car
e,
clin
ical
pra
ctic
es a
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serv
ices
are
impr
oved
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ivel
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rtic
ipat
e in
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ior
Exe
cutiv
e Fo
rum
and
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istr
y C
omm
ittee
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skfo
rces
Wor
k w
ith s
enio
r pl
anni
ng s
taff
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mot
e H
VS
SS
an
d su
ppor
t oth
er
loca
l hea
lth d
istr
icts
by
adv
isin
g th
em o
n th
e im
plem
enta
tion
proc
ess
Impr
oved
cro
ss-
sect
or p
lann
ing
and
com
mun
icat
ion
Gen
eral
Man
ager
Dire
ctor
Med
ical
S
ervi
ces
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
32
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
For
Our
Ser
vice
s•
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ecu
ltura
lly
sens
itive
and
av
aila
ble
to a
ll re
gard
less
of c
ultu
re,
inco
me
or c
ompl
exity
• To
inco
rpor
ate
apo
pula
tion
heal
th
focu
s to
impr
ove
the
heal
th a
nd w
ellb
eing
of
the
popu
latio
n
•To
be
inno
vativ
e,
sust
aina
ble
and
evid
ence
-bas
ed
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be
effic
ient
,hi
ghq
ualit
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afe
and
appr
opria
te
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vide
an
appr
opria
te m
ix
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reve
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early
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rven
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eatm
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outr
each
an
d pa
lliatio
n
Par
ticip
ate
in th
e H
ealth
care
Ser
vice
s P
lan
for
the
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D
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
Hea
lthca
re S
ervi
ces
Pla
n
Effe
ctiv
e fo
reca
stin
g of
futu
re s
ervi
ce n
eed
and
appr
opria
tely
pl
anne
d se
rvic
e an
d fa
cilit
y de
velo
pmen
ts
for
exam
ple
revi
ew
of c
linic
al s
ervi
ce
requ
irem
ents
Gen
eral
Man
ager
Clin
ical
Cou
ncil
Clin
ical
Dire
ctor
s
June
201
3
Ong
oing
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
Com
mun
ity H
ealth
P
lan
for
SLH
D
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
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mun
ity H
ealth
P
lan
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mun
ity-b
ased
he
alth
car
e se
rvic
es
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ned
and
appr
opria
te re
sour
ces
allo
cate
d
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
Dec
embe
r 20
12
Par
ticip
ate
in th
e de
velo
pmen
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he
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lth P
rom
otio
n P
lan
for
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D
Par
ticip
ate
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e de
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pmen
t of t
he
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lth P
rom
otio
n P
lan
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denc
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es fo
r he
alth
im
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emen
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ped
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d on
the
need
s of
the
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D c
omm
unity
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
June
201
3
Reg
ular
ly re
view
al
l the
clin
ical
se
rvic
es p
rovi
ded
by
Can
terb
ury
Hos
pita
l w
ithin
the
life
of th
e S
LHD
Str
ateg
ic
Pla
n to
ens
ure
that
th
ey a
re ti
mel
y an
d ac
cess
ible
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erta
ke tw
o se
rvic
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view
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r ye
ar a
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plem
ent
findi
ngs
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iew
ser
vice
re
quire
men
tsw
ith
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ical
Str
eam
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irect
ors
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oved
ser
vice
de
liver
yG
ener
al M
anag
er
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ical
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ncil
Clin
ical
Dire
ctor
s
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
33
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
•To
be
clin
ical
ly
netw
orke
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ross
th
e D
istr
ict a
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ave
clea
rly d
elin
eate
d ro
les
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netw
orke
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ith g
ener
al p
ract
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heal
thca
re
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rela
ted
serv
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ners
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mm
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ed in
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ghq
ualit
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pped
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litie
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ge
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celle
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rmat
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agem
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ervi
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accr
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lm
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lean
an
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fe
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view
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rtin
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rform
ance
of
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ices
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ne w
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ure
all s
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ce
man
ager
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ve
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rman
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ract
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e K
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oved
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coun
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lity,
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prov
ed s
ervi
ce
deliv
ery
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
Clin
ical
Cou
ncil
Qua
lity
Impr
ovem
ent
and
Saf
ety
Man
ager
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
34
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Ass
ist i
n st
reng
then
ing
the
part
ners
hip
with
the
Red
fern
Abo
rigin
al
Med
ical
Ser
vice
and
A
borig
inal
Hea
lth
Team
in im
plem
entin
g th
e N
atio
nal S
trat
egic
Fr
amew
ork
for
Abo
rigin
al a
nd T
orre
s
Str
ait I
slan
der
Hea
lth,
The
NS
W A
borig
inal
H
ealth
Str
ateg
ic
Pla
n, th
e S
SW
AH
S
Abo
rigin
al H
ealth
P
lan,
the
Abo
rigin
al
Wor
kfor
ce S
trat
egic
Fr
amew
ork,
the
Abo
rigin
al O
ral H
ealth
P
rogr
am, t
he N
ew
Dire
ctio
ns P
rogr
am
for
Abo
rigin
al
Fam
ilies,
the
Abo
rigin
al C
hron
ic
Car
e P
rogr
am a
nd
othe
r re
late
d po
licie
s,
plan
s an
d pr
ojec
ts.
The
impl
emen
tatio
n of
thes
e st
rate
gies
w
ill be
und
erta
ken
in
acco
rdan
ce w
ith th
e S
ydne
y M
etro
polit
an
Hea
lth P
artn
ersh
ip
Agr
eem
ent.
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
Abo
rigin
al H
ealth
B
usin
ess
Pla
n to
in
tegr
ate
all p
lans
Dev
elop
a lo
cal
Abo
rigin
al H
ealth
B
usin
ess
Pla
n an
d st
reng
then
loca
l lin
ks
Dev
elop
the
loca
l w
orkf
orce
str
ateg
y
Incl
ude
the
Cen
tre
for
Edu
catio
n an
d W
orkf
orce
D
evel
opm
ent
e-le
arni
ng c
ours
e “r
espe
ctin
g th
e di
ffere
nce”
in th
e m
anda
tory
trai
ning
pr
ogra
m.
Impl
emen
t the
A
borig
inal
and
Tor
res
Str
ait I
slan
der
Bet
ter
Hea
lth P
lan
for
Can
terb
ury
Hos
pita
l
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
35
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Eng
age
with
loca
l A
borig
inal
and
To
rres
Str
ait I
slan
der
orga
nisa
tions
Impr
oved
co
mm
unic
atio
nE
xecu
tive
Ong
oing
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
SLH
D A
borig
inal
B
ette
r H
ealth
Act
ion
Pla
n
Impr
oved
hea
lth
outc
omes
Exe
cutiv
eO
ngoi
ng
Impl
emen
t the
SLH
D
Abo
rigin
al B
ette
r H
ealth
Act
ion
Pla
n
Impr
oved
hea
lth
outc
omes
Exe
cutiv
eO
ngoi
ng
Par
ticip
ate
in th
e ro
ll ou
t of t
he E
lect
roni
c M
edic
al R
ecor
d (e
MR
) at C
ante
rbur
y H
ospi
tal
Sup
port
the
linka
ge o
f G
Ps
to th
e eM
R a
nd
enab
le p
oint
of c
are
acce
ss
Ens
ure
reso
urce
s an
d st
aff e
duca
tion
is
prov
ided
for
the
eMR
sy
stem
Impr
oved
pat
ient
sa
fety
and
out
com
es;
impr
oved
acc
ess
to in
form
atio
n;
inte
grat
ed
syst
em; i
mpr
oved
co
mm
unic
atio
n;
impr
oved
effi
cien
cy
Hea
lth In
form
atio
n M
anag
er
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dire
ctor
Med
ical
S
ervi
ces
June
201
3
Ong
oing
Com
plet
e th
e de
velo
pmen
t of a
C
erne
r E
lect
roni
c M
edic
atio
n M
anag
emen
t Sys
tem
Impr
oved
pat
ient
sa
fety
and
out
com
es,
impr
oved
acc
ess
to in
form
atio
n,
inte
grat
ed
syst
em, i
mpr
oved
co
mm
unic
atio
n,
impr
oved
effi
cien
cy
Pha
rmac
y M
anag
erJu
ne 2
014
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
36
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Com
plet
e th
e ro
llout
of
the
Chr
onic
C
are
Pro
gram
in
part
ners
hip
with
S
LHD
, SW
SLH
D,
the
Div
isio
ns o
f G
ener
al P
ract
ice
and
the
Cen
tral
Syd
ney
Med
icar
e Lo
cal
Impr
oved
pat
ient
sa
fety
and
out
com
esC
hron
ic a
nd C
ompl
ex
Car
e C
NC
Gen
eral
Man
ager
June
201
4
Par
ticip
ate
in
the
revi
ew a
nd
impl
emen
tatio
n of
th
e S
LHD
Dis
abilit
y A
ctio
n P
lan
Par
ticip
ate
in th
e S
LHD
Dis
abilit
y P
lann
ing
grou
p
Par
ticip
ate
in th
e de
velo
pmen
t of
the
SLH
D D
isab
ility
Act
ion
Pla
n
Impr
oved
acc
ess,
se
rvic
e su
itabi
lity
and
patie
nt a
nd c
arer
ou
tcom
es
Impl
emen
tatio
n st
atus
of c
urre
nt p
lan
iden
tified
Five
-yea
r pl
an
deve
lope
d
Gen
eral
Man
ager
Clin
ical
Cou
ncil
All
Man
ager
s
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
June
201
3
Dec
embe
r 20
12
June
201
4
Str
engt
hen
Dis
char
ge
Pla
nnin
g to
bet
ter
invo
lve
patie
nts
or
care
rs w
ith li
nks
to
GP
s an
d re
leva
nt
com
mun
ity a
genc
ies
Par
ticpa
te in
the
SLH
D A
nnua
l D
isch
arge
Pla
nnin
g Fo
rum
s to
link
hea
lth,
com
mun
ity a
nd
prim
ary
care
ser
vice
s w
ith C
ante
rbur
y H
ospi
tal
Impr
oved
co
mm
unic
atio
n an
d in
form
atio
n
Gen
eral
Man
ager
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dire
ctor
Med
ical
S
ervi
ces
Hea
lth In
form
atio
n M
anag
er
June
201
3
Par
ticip
ate
in th
e A
nnua
l Dis
char
ge a
nd
Com
mun
ity S
ervi
ces
foru
m
Impr
oved
dis
char
ge
proc
ess
Exe
cutiv
eA
nnua
lly
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
37
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Dev
elop
the
Tran
sfer
of
Car
e po
licy
and
proc
esse
s fro
m a
dmis
sion
to
disc
harg
e
Impr
oved
pat
ient
jo
urne
yE
xecu
tive
Ong
oing
Defi
ne th
e ne
eds
and
com
mun
ity s
ervi
ce
requ
irem
ents
ofh
igh
dens
ity re
side
ntia
l ar
ea d
evel
opm
ents
Mon
itor
any
high
de
nsity
resi
dent
ial
area
dev
elop
men
ts
and
impl
emen
t ap
prop
riate
pla
ns a
s re
quire
d
Ens
ure
adeq
uate
he
alth
car
e se
rvic
es
are
avai
labl
e
Gen
eral
Man
ager
June
201
4
Ong
oing
Par
ticip
ate
in th
e de
velo
pmen
t of
mea
sure
s to
impr
ove
acce
ss to
Inte
rpre
ters
Cla
rify
inte
rpre
ter
acce
ss p
robl
ems
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
SLH
D te
leph
one
inte
rpre
ting
pilo
t
Dev
elop
inte
rnal
sy
stem
s to
impr
ove
acce
ss a
nd a
vaila
bilit
y to
tele
phon
e in
terp
retin
g se
rvic
es
Impr
oved
co
mm
unic
atio
n w
ith
patie
nts
with
lim
ited
Eng
lish
lang
uage
sk
ills; i
mpr
oved
pa
tient
out
com
es
Exe
cutiv
e C
omm
ittee
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
38
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Pro
mot
e th
e re
crui
tmen
t of
staf
f abl
e to
spe
ak
rele
vant
com
mun
ity
lang
uage
s, w
here
this
sk
ill w
ould
enh
ance
pa
tient
car
e or
ser
vice
de
liver
y
Ens
ure
bilin
gual
ism
is
iden
tified
as
a sk
ill in
rele
vant
pos
ition
de
scrip
tions
Defi
ne th
e ap
prop
riate
ness
of
invo
lvin
g an
d ut
ilisin
g st
aff a
nd
fam
ily m
embe
rs
for
inte
rpre
tatio
n re
quire
men
ts
Impr
oved
co
mm
unic
atio
n w
ith li
mite
d E
nglis
h pa
tient
s: im
prov
ed
patie
nt o
utco
mes
Exe
cutiv
e C
omm
ittee
Gen
eral
Man
ager
Hum
an R
esou
rce
Man
ager
June
201
3
Par
ticip
ate
in
the
cons
ulta
tion
rega
rdin
g th
e co
nstr
uctio
n of
the
sub-
acut
e (P
allia
tive
Car
e) F
acilit
y at
C
onco
rd H
ospi
tal
Par
ticip
ate
in th
e de
velo
pmen
t of t
he
Con
cord
Can
cer
Cen
tre
Impr
oved
ser
vice
ca
paci
ty fo
r ca
ncer
Gen
eral
Man
ager
Clin
ical
Dire
ctor
C
ance
r S
ervi
ces
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dire
ctor
Med
ical
S
ervi
ces
June
201
4
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
39
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
For
Our
Ed
ucat
ion
•To
sup
port
th
e tr
aini
ng a
nd
deve
lopm
ent o
f fut
ure
gene
ratio
ns o
f sta
ff
Par
ticip
ate
in th
e de
velo
pmen
t of a
n E
duca
tion
Str
ateg
ic
Pla
n fo
r th
e S
LHD
in
col
labo
ratio
n w
ith
staf
f, th
e C
entr
e fo
r E
duca
tion
and
Wor
kfor
ce
Dev
elop
men
t, un
iver
sitie
s an
d th
e C
entr
al S
ydne
y M
edic
are
Loca
l
Par
ticip
ate
in th
e S
LHD
Edu
catio
n S
trat
egic
Pla
n de
velo
pmen
t
Impr
ove
educ
atio
nal
acce
ss
Str
ateg
ies
and
actio
ns a
re
esta
blis
hed
to e
nsur
e re
leva
nt e
duca
tiona
l pr
ovis
ion
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
Clin
ical
Cou
ncil
June
201
3
Ong
oing
• To
enc
oura
gea
cu
lture
of e
vide
nce-
base
d p
ract
ice
and
inno
vatio
n
•To
sup
port
m
ento
ring,
clin
ical
su
perv
isio
n an
d nu
rtur
ing
of s
taff
•To
ens
ure
mul
ti-m
odal
edu
catio
nal
optio
ns fo
r st
aff
(on-
line,
face
-to-
face
, m
ento
ring)
•To
cre
ate
stud
yan
d ca
reer
pat
hway
s fo
r al
l lev
els
of th
e w
orkf
orce
Ass
ist i
n st
reng
then
ing
the
SLH
D’s
role
as
a pr
ovid
er o
f edu
catio
n an
d tr
aini
ng to
cl
inic
ians
and
m
anag
ers
thro
ugh
its p
artn
ersh
ip
betw
een
the
Cen
tre
for
Edu
catio
n an
d W
orkf
orce
D
evel
opm
ent,
Uni
vers
ities
, Hea
lth
and
Edu
catio
n Tr
aini
ng In
stitu
te
(HE
TI),
spec
ialis
t M
edic
al c
olle
ges
and
the
Cen
tral
Syd
ney
Med
icar
e Lo
cal
Ass
ist t
he E
duca
tion
and
Res
earc
h B
oard
C
omm
ittee
Ens
ure
faci
litie
s fo
r co
mpu
ters
and
in
tern
et a
cces
s ar
e av
aila
ble
to c
ompl
ete
e-Le
arni
ng p
acka
ges
Inco
rpor
ate
disc
harg
e pl
anni
ng in
the
educ
atio
nal s
ched
ule
Str
ateg
ies
and
actio
ns a
re
esta
blis
hed
to e
nsur
e re
leva
nt e
duca
tiona
l pr
ovis
ion
Dire
ctor
Cor
pora
te
Ser
vice
s
Gen
eral
Man
ager
Nur
se E
duca
tors
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
40
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
•To
faci
litat
eed
ucat
ion
that
is
inte
rdis
cipl
inar
y an
d fo
cuse
d on
team
wor
k
Str
engt
hen
the
iden
tifica
tion
and
supp
ort f
or h
ealth
se
rvic
e m
anag
ers
of th
e fu
ture
and
st
reng
then
SLH
D’s
po
st g
radu
ate
heal
th
serv
ices
man
agem
ent
and
rese
arch
trai
ning
in
par
tner
ship
with
th
e U
nive
rsity
of
Tasm
ania
.
Ass
ist i
n th
e de
velo
pmen
t of
high
qu
ality
hea
lths
ervi
ce
man
agem
ent t
rain
ing
prog
ram
s
Impr
oved
sta
ff m
anag
emen
t ski
lls.
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
June
201
3
Ong
oing
Sup
port
, whe
reve
r pr
actic
able
, st
udy
activ
ities
th
at a
rtic
ulat
e to
na
tiona
lly re
cogn
ised
qu
alifi
catio
ns
Pro
mot
e sk
ill se
ts
for
all s
taff
sim
ilar
to
thos
e av
aila
ble
for
nurs
ing,
edu
cato
r an
d m
anag
er s
kill
sets
Ens
ure,
whe
reve
r pr
actic
able
deg
ree,
ce
rtifi
cate
or
qual
ifica
tions
for
educ
atio
nal p
rogr
ams
Impr
ove
the
proc
ess
to id
entif
y sk
ill sh
orta
ges
and
cond
uct t
rain
ing
need
s an
alys
is
Enh
ance
men
t of s
taff
qual
ifica
tions
and
ca
reer
pat
hway
s
Gen
eral
Man
ager
Exe
cutiv
e C
omm
ittee
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
June
201
3
Ong
oing
Exp
and
Can
terb
ury
Hos
pita
l’s c
linic
al
plac
emen
t cap
acity
an
den
sure
ade
quat
esu
ppor
t and
re
sour
ces
for
thes
e pl
acem
ents
Par
ticip
ate
in th
e es
tabl
ishm
ent o
f a
SLH
D in
tegr
ated
re
gion
al ta
sk fo
rce
to
wor
k on
exp
andi
ng
clin
ical
cap
acity
Clin
ical
pla
cem
ent
capa
city
is e
xpan
ded;
ad
ditio
nal s
taff
are
avai
labl
e
Dire
ctor
Nur
sing
and
M
idw
ifery
Ser
vice
s
Dire
ctor
Med
ical
S
ervi
ces
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
41
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Exa
min
e op
tions
fo
r de
velo
ping
cu
ltura
l com
pete
ncy
educ
atio
n as
a
com
pone
nt o
f all
rele
vant
edu
catio
n at
C
ante
rbur
y H
ospi
tal
and
as a
spe
cial
ised
co
urse
targ
etin
g cl
inic
ians
Par
ticip
ate
in th
e de
velo
pmen
t of a
n op
tions
pap
er
Pro
mot
e an
d in
clud
e th
e e-
Lear
ning
, C
ultu
ral C
ompe
tenc
y co
urse
, in
the
man
dato
ry tr
aini
ng
requ
irem
ents
Impr
oved
in
ter-
cultu
ral
com
mun
icat
ion,
us
age
of in
terp
rete
r se
rvic
es; i
mpr
oved
pa
tient
car
e an
d ou
tcom
es
Nur
se E
duca
tors
Com
mun
ity
Par
ticip
atio
n C
oord
inat
or
June
201
3
Ong
oing
Dev
elop
edu
catio
nal
met
rics/
mile
ston
es
whi
ch a
re li
nked
to
perfo
rman
ce re
view
Dev
elop
edu
catio
nal
met
rics
C
lear
er c
riter
ia
for
perfo
rman
ce
mea
sure
men
t av
aila
ble
Dire
ctor
Hum
an
Res
ourc
es
Dep
artm
ent
Man
ager
s
June
201
3
Ong
oing
Rev
iew
mea
sure
s to
bet
ter
inte
grat
e m
anda
tory
trai
ning
an
d en
sure
it is
ba
lanc
ed w
ith
clin
ical
dev
elop
men
t op
port
uniti
es
Rev
iew
man
dato
ry
trai
ning
requ
irem
ents
to
con
dens
e an
d co
nsol
idat
e
Enh
ance
non
-clin
ical
tr
aini
ng o
ppor
tuni
ties
Liai
se w
ith C
entr
e fo
r E
duca
tion
and
Wor
kfor
ce
Dev
elop
men
t (C
EW
D)
Effi
cien
cy in
m
anda
tory
trai
ning
es
tabl
ishe
d
WH
S M
anag
er
Nur
se E
duca
tors
June
201
3
Pro
vide
regu
lar
trai
ning
in C
IAP
and
C
ER
NE
R s
o as
to
prom
ote
evid
ence
-ba
sed
prac
tice
Pro
vide
pro
gram
s E
vide
nce-
base
d pr
actic
e pr
omot
ed
Libr
aria
nJu
ne 2
013
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
42
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Rev
iew
opt
ions
fo
r pr
ovid
ing
staf
f edu
catio
n,
deve
lopm
ent a
nd
unde
rsta
ndin
g of
co
mm
unity
and
NG
O
serv
ices
. Thi
s co
uld
incl
ude
cons
ider
atio
n of
“w
ork
swap
s”
Par
ticip
ate
in th
e de
velo
pmen
t an
optio
ns p
aper
Con
side
ratio
n of
N
GO
invo
lvem
ent
adva
nced
Gen
eral
Man
ager
Dec
embe
r 20
12
Pub
lish
a re
gula
r co
lum
n on
the
Can
terb
ury
Hos
pita
l ed
ucat
ion
and
teac
hing
act
iviti
es
in th
e C
ante
rbur
y H
ospi
tal n
ewsl
ette
r to
pro
mot
e th
e ed
ucat
ion
unde
rtak
en
Adv
ertis
e ac
tions
un
dert
aken
Impr
oved
co
mm
unic
atio
n ab
out
avai
labl
e co
urse
s
Nur
se E
duca
tor
WH
S M
anag
er
Mar
ch 2
012
Ong
oing
Pro
mot
e th
e ed
ucat
ion
prog
ram
s av
aila
ble
and
prom
ote
educ
atio
n un
dert
aken
w
ithin
Can
terb
ury
Hos
pita
l
Dis
play
edu
catio
nal
oppo
rtun
ities
pr
omin
ently
on
the
web
site
Impr
oved
co
mm
unic
atio
n ab
out
educ
atio
nal a
ctiv
ities
Nur
se E
duca
tor
WH
S M
anag
er
Hum
an R
esou
rce
Man
ager
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
43
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
For
Our
Res
earc
h•
Tob
ein
nova
tive,
le
adin
g ed
ge a
nd
inte
rnat
iona
lly
reco
gnis
ed
•To
col
labo
rate
with
un
iver
sitie
s, r e
sear
ch
inst
itute
s an
d cl
inic
al
grou
ps
•To
be
tran
slat
ed
into
hea
lthca
re
prac
tice
•To
be
supp
orte
dby
pe
er re
view
gra
nts
from
gov
ernm
ent,
non
gove
rnm
ent,
in
dust
ry a
nd o
ther
so
urce
s
Par
ticip
ate
in th
e de
velo
pmen
t and
im
plem
enta
tion
of
a S
LHD
Res
earc
h S
trat
egic
Pla
n in
col
labo
ratio
n w
ith c
linic
ians
, re
sear
cher
s, th
e re
sear
ch in
stitu
tes
and
univ
ersi
ties
Par
ticip
ate
in th
e S
LHD
Res
earc
h S
trat
egic
Pla
n
Str
ateg
ic a
ppro
ach
to re
sear
ch
deve
lopm
ent
esta
blis
hed
Gen
eral
Man
ager
Clin
ical
Cou
ncil
Clin
ical
Dire
ctor
s
Dec
embe
r 20
12
Rev
iew
rese
arch
go
vern
ance
, inc
ludi
ng
ethi
cs p
roce
sses
, w
ithin
Can
terb
ury
Hos
pita
l to
ensu
re
that
it m
eets
the
NS
W
Hea
lth P
olic
y fo
r re
sear
ch g
over
nanc
e
Ens
ure
com
plia
nce
with
the
NS
W
Hea
lth R
esea
rch
Gov
erna
nce
Pol
icy
Res
earc
h pr
oces
ses
acco
rd w
ith s
tate
and
na
tiona
lreq
uire
men
ts
Gen
eral
Man
ager
Clin
ical
Cou
ncil
June
201
3
Pro
mot
e a
rese
arch
-po
sitiv
e cu
lture
at
Can
terb
ury
Hos
pita
l
Incr
ease
the
com
mitm
ent t
o hi
gh
qual
ityc
linic
altr
ials
Enc
oura
ge c
linic
ians
an
d re
sear
cher
s to
co
llabo
rate
Pro
mot
e a
focu
s on
clin
ical
and
po
pula
tion
rese
arch
Impl
emen
t the
SLH
D
Res
earc
h S
trat
egic
P
lan
Res
earc
h ac
tiviti
es
are
stre
ngth
ened
and
su
ppor
ted
acro
ss th
e D
istr
ict
Gen
eral
Man
ager
Dec
embe
r 20
12
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
44
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Par
ticip
ate
in
stre
ngth
enin
g th
e S
LHD
’s ro
le
as a
lead
er in
m
edic
al a
nd h
ealth
re
sear
ch th
roug
h its
par
tner
ship
with
U
nive
rsity
of S
ydne
y an
d th
e m
edic
al
rese
arch
inst
itute
s lo
cate
d in
SLH
D w
ith
the
aim
of d
evel
opin
g a
rese
arch
“hu
b” o
f in
tern
atio
nal s
tand
ing
able
to c
ompe
te
effe
ctiv
ely
for
natio
nal
and
inte
rnat
iona
l re
sear
ch g
rant
s
Impl
emen
t the
SLH
D
Res
earc
h S
trat
egic
P
lan
Ens
ure
info
rmat
ion
is d
isse
min
ated
and
tr
ansl
ated
to th
e cl
inic
al c
omm
unity
Pro
mot
e tr
ansl
atio
nal
and
patie
nt s
afet
y re
sear
ch
Pro
vide
edu
catio
n re
gard
ing
met
hods
to
cond
uct r
esea
rch
Res
earc
h ac
tiviti
es
are
stre
ngth
ened
and
su
ppor
ted
acro
ss th
e D
istr
ict
Gen
eral
Man
ager
Clin
ical
Cou
ncil
Clin
ical
Dire
ctor
s
Dec
embe
r 20
13
Ong
oing
Whe
reve
r po
ssib
le
coop
erat
e an
d as
sist
w
ith th
e de
velo
pmen
t of
the
Uni
vers
ity
of S
ydne
y’s
maj
or
rese
arch
cen
tre,
th
e C
entr
e fo
r O
besi
ty, D
iabe
tes
and
Car
diov
ascu
lar
Dis
ease
Whe
reve
r po
ssib
le
assi
st th
e U
nive
rsity
to
dev
elop
the
wor
ld
lead
ing
rese
arch
ce
ntre
Enh
ance
d an
d st
reng
then
ed
rese
arch
in S
LHD
Exe
cutiv
e C
omm
ittee
June
201
3
Ong
oing
Sup
port
the
colla
bora
tive
invo
lvem
ent o
f co
nsum
ers
in
rese
arch
Rev
iew
con
sum
er
invo
lvem
ent i
n re
sear
ch
Enh
ance
d an
d st
reng
then
ed
rese
arch
in S
LHD
Qua
lity
Impr
ovem
ent
and
Saf
ety
Man
ager
June
201
3
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
45
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
For
Our
O
rgan
isat
ion
•To
mak
eth
em
ost
effe
ctiv
e us
e of
re
sour
ces
and
ensu
re
finan
cial
sus
tain
abilit
y
•To
pro
vide
goo
dgo
ver n
ance
, effe
ctiv
e ris
k m
anag
emen
t, st
rong
per
form
ance
m
onito
ring
and
exce
llent
pla
nnin
g
•To
be
adap
tive
and
r esp
onsi
ve to
our
co
mm
unity
and
sta
ff ne
eds
•To
ens
ure
the
CO
RE
val
ues
fram
ewor
k is
em
bedd
ed a
cros
s al
l fun
ctio
ns o
f the
or
gani
satio
n
•To
be
an
orga
nisa
tion
that
is
wid
ely
rega
rded
as
an
empl
oyer
of c
hoic
e
•To
be
reco
gnis
ed
as a
maj
or p
art o
f the
lo
cal e
cono
my
in it
s ro
le a
s an
em
ploy
er
and
in s
ervi
ce
deliv
ery
Dev
elop
a s
trat
egy
for
read
ying
Can
terb
ury
Hos
pita
l for
the
impl
emen
tatio
n of
Act
ivity
Bas
ed
Fund
ing
Dev
elop
and
im
plem
ent s
trat
egy
Can
terb
ury
Hos
pita
l co
mpl
ianc
e w
ith
natio
nal h
ealth
refo
rm
esta
blis
hed
Gen
eral
Man
ager
Dire
ctor
Cor
pora
te
Ser
vice
s
Hea
lth In
form
atio
n M
anag
er
Dec
embe
r 20
13
Impl
emen
t clin
ical
se
rvic
es in
line
w
ith s
ervi
ce le
vel
agre
emen
ts w
ith
SLH
D a
nd S
WS
LHD
fo
r th
e pr
ovis
ion
of M
enta
l Hea
lth,
Ora
l Hea
lth, D
rug
Hea
lth, s
elec
ted
Com
mun
ity H
ealth
S
ervi
ces,
Pop
ulat
ion
Hea
lth a
nd P
atho
logy
se
rvic
es
Dev
elop
and
revi
ew
agre
emen
tsE
stab
lishm
ent o
f D
istr
ict g
over
nanc
e an
d se
rvic
es
com
plet
ed
Gen
eral
Man
ager
Clin
ical
Cou
ncil
June
201
3
Par
ticip
ate
in th
e re
view
the
LHD
s pe
rform
ance
and
cu
lture
man
agem
ent
fram
ewor
k
Con
duct
ann
ual
revi
ew o
f pe
rform
ance
for
all
seni
or s
taff
Impr
oved
pe
rform
ance
and
po
sitiv
e w
orkp
lace
cu
lture
Hum
an R
esou
rce
Man
ager
Gen
eral
Man
ager
June
201
3
Ong
oing
Rev
iew
and
est
ablis
h ex
celle
nt, a
cces
sibl
e an
d in
tera
ctiv
e w
ebsi
tes
for
Can
terb
ury
Hos
pita
l
Dev
elop
Can
terb
ury
Hos
pita
l web
site
Inve
stig
ate
tran
slat
ion
poss
ibilit
ies
Pro
mot
e th
e C
ante
rbur
y H
ospi
tal
libra
ry c
atal
ogue
that
is
ava
ilabl
e on
the
inte
rnet
.
Impr
oved
co
mm
unic
atio
n,
info
rmat
ion
and
serv
ice
deliv
ery
Gen
eral
Man
ager
Web
mas
ter
Dire
ctor
Cor
pora
te
Ser
vice
s
Dec
embe
r 20
13
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
46
Goa
lS
trat
egy
Act
ion(
s)E
xpec
ted
Out
com
esR
espo
nsib
ility
Tim
efra
me
Coo
pera
te w
ith th
e D
irect
or o
f IT
to
esta
blis
h ac
cess
to
inte
ract
ive
refe
rral
da
taba
ses
as a
re
plac
emen
t for
pap
er
serv
ice
dire
ctor
ies
and
prom
ote
com
mun
ity a
nd N
GO
se
rvic
es a
s w
ell a
s he
alth
ser
vice
s
Est
ablis
h re
ferr
al
data
base
s es
tabl
ishe
d
Pap
er s
ervi
ce
dire
ctor
ies
repl
aced
, im
prov
ed
com
mun
icat
ion,
im
prov
ed e
ffici
ency
Gen
eral
Man
ager
Dire
ctor
Cor
pora
te
Ser
vice
s
June
201
4
Impr
ove
staf
f re
crui
tmen
t pr
oces
ses
in
colla
bora
tion
with
H
ealth
Sha
re N
SW
Str
eam
line
recr
uitm
ent a
ppro
val
proc
esse
s, e
xped
ited
and
relia
ble
Ens
ure
SLH
D p
lan
is
in p
lace
to im
prov
e ef
ficie
ncy,
pro
gres
s re
port
ing
and
tran
spar
ency
Fast
er, m
ore
tran
spar
ent
recr
uitm
ent o
utco
mes
Hum
an R
esou
rce
Man
ager
June
201
3
Ong
oing
Dev
elop
a
stro
ng fo
cus
on
sust
aina
bilit
y.
Est
ablis
h a
Sus
tain
abilit
y C
omm
ittee
Dev
elop
a B
usin
ess
or A
ctio
n P
lan
Est
ablis
h an
d m
onito
r ta
rget
s
Sus
tain
abilit
y ta
rget
s in
the
area
s of
ene
rgy,
pr
ocur
emen
t, w
ater
, tr
ansp
ort,
food
, was
te
and
capi
tal w
orks
.
Dire
ctor
Cor
pora
te
Ser
vice
sJu
ne 2
013
Ong
oing
Wor
k w
ith
Hea
lthS
hare
NS
W to
im
prov
e th
e ef
ficie
ncy
ofe
quip
men
tpr
ocur
emen
t and
m
aint
enan
ce
Act
ivel
y pa
rtic
ipat
e an
d as
sist
the
Pro
cure
men
t C
omm
ittee
with
H
ealth
Sha
re N
SW
re
pres
enta
tion
Fast
er, m
ore
tran
spar
ent,
bett
er m
anag
ed
proc
urem
ent
proc
esse
s
Dire
ctor
Cor
pora
te
Ser
vice
s
Gen
eral
Man
ager
June
201
3
Ong
oing
CA
NTE
RB
UR
Y H
OS
PIT
AL
STR
ATE
GIC
PLA
N 2
013
- 20
18
47
48
CANTERBURY HOSPITAL STRATEGIC PLAN 2013 - 2018
Sydney Local Health District Board
Annual General Meeting
5pm, Tuesday 6 December 2011
Kerry Packer Education Centre Johns Hopkins Drive,
Camperdown NSW 2050
Celebrating our CORE values – collaboration, openness, respect and empowerment
AGM2011
Services
Staff
Patients
EducationResearch
Com
mun
ity
66964 SLHD program V4_Layout 1 19/12/11 8:31 AM Page 1
ReferencesSLHD, 2013, SLHD Strategic Plan 2013 – 2018. Sydney.
SLHD, 2013, The Picture of Health. SLHD, Sydney.
AVS 70884
CANTERBURY HOSPITAL STRATEGIC PLAN 2013-2018