SNHU

Family Gu

ideSouthern New Hampshire UniversityT: 603.645.9608 | F: 603.629.4676studentaffairs@snhu.edu | www.snhu.edu

Important Dates to Remember!First Days...........................................................................................................................................................Sept. 1 - 3, 2013

Start of Fall Classes.................................................................................................................................................Sept. 4, 2013

Homecoming Weekend ...................................................................................................................................Oct. 18 - 20, 2013

Thanksgiving Break .................................................................................................................................Nov. 27 - Dec. 1, 2013

Spring Break....................................................................................................................................................March 3 - 7, 2014

Classes Resume ........................................................................................................................................March 10, 2014

Other dates will be published online and on the family portal family.snhu.edu/family as they become available.

Frequently Used Numbers at SNHU!Main Number 603.668.2211

Academic Advising Office 603.645.9630

Academic Affairs 603.645.9695

Admission (Domestic) 603.645.9611

Admission (International) 603.645.9629

Alumni Relations 603.645.9799

Athletics 603.645.9604

Bookstore 603.645.9618

Campus Ministry 603.626.9100, ext. 2139

Center for Student Involvement 603.629.4631

Career Development 603.645.9793

Culinary Education 603.644.3128

Disability Services 603.626.9100, ext. 2386

Family Program 603.645.9799

The Learning Center 603.645.9606

Library 603.645.9605

One Stop – (Financial Aid, Billing, Registration) 877.455.7648

University Website www.snhu.edu

Postal Services 603.645.9651

President’s Office 603.645.9631

Public Safety Office 603.645.9700

Registrar’s Office 603.626.9100, ext. 2280

Residence Life 603.645.9758

School of Arts & Sciences 603.645.9692

School of Business 603.644.3153

School of Education 603.629.4675

Center for Community Engaged Learning 603.314.7965

Sodexo Dining Services 603.645.9710

Student Affairs 603.645.9608

Student Center 603.629.4631

Student Government Association 603.645.9694

Study Abroad 603.645.9725

Wellness Center 603.645.9679 Campus Information for Parents and Guardians of New Students

2013-2014

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Welcome...It is my pleasure to bring you greetings and best wishes on

behalf of the Division of Student Affairs. We are thrilled that

your son/daughter/family member is joining us!

Over the next several years, we look forward to an important

partnership with you, which will allow us to work together to

ensure the richest possible experience for your son/daughter/

family member. So we may be effective as partners, it is

important that we provide you an opportunity to get to know

us and our operations. Our Summer Orientation Program, as

well as this publication, is designed to do just that. We urge

you to take some time to review this information, which we

believe you will find useful.

No doubt, both you and your son/daughter/family member

will have many questions as this wonderful higher education

journey unfolds. We encourage you to have your son/daughter/

family member visit us anytime there is a question or concern.

We have an outstanding staff of talented professionals poised to

work with him or her. Additionally, we invite you to contact us

if you have questions.

We look forward to meeting you and beginning our partnership!

Heather L. Lorenz

Looking for information at SNHU?Visit family.snhu.edu/family. There you will find a page catered to

the families of SNHU students, with announcements and links

to all the areas listed below — the majority being under

Campus and Community — and more.

New Student Orientation — “First Days”The Student Center staff coordinates the SNHU orientation

programs, which are held in January, June and September.

The programs focus on the social, academic and personal

transitions all new students face when going to college.

Contact us at orientation@snhu.edu.

Student Computer SpecificationsAt this section of the website, you will find all of the

information you need to know about computer hardware

and software requirements.

Homecoming WeekendSNHU Homecoming is held annually for alumni as well

as current students and their families during the fall term.

This year’s Homecoming Weekend is scheduled for October

18-20, 2013. More information will be sent out toward the

end of the summer.

Family Volunteer ProgramsHere at SNHU, students, alumni, faculty and administrators

are committed to going above and beyond. Parents and family

members of our current students can help us by getting involved

in our Family Volunteer Programs. Contact us if you are

interested in finding ways to connect at SNHU: family@snhu.edu.

Disability Services The Office of Disability Services, located in Exeter Hall, Suite

59, coordinates the accommodations and services for students

with documented mobility, sensory, psychiatric attention, chronic

illness and/or learning disabilities. Working closely with the

faculty, staff and the ADA/504 Advisory Panel, the office works

to ensure that reasonable accommodations are made to provide

programs and facilities access to individuals with disabilities.

One StopOne Stop works with students and parents/guardians in

understanding the financial aid process, identifying resources

to assist with paying their bill, and working through other

university administrative and student business needs.

Penmen Cash/Penmen ChangeThe SNHU student ID is a multi-use identification card. It

allows users to gain access to events on campus and contains

information regarding Dining Dollars, Penmen Cash and in

certain cases, is used for room access.

Penmen Cash is a debit system that is available for use in the

Dining Hall, Penmen Place and outside/off-campus vendors.

Outside vendors are listed on penmencash.com. Money may be

added to Penmen Cash at the Sodexo Dining Services office

(603.645.9710) or by visiting penmencash.com. Penmen Cash

refunds may be requested by visiting the Sodexo Dining

Services office or calling 1.800.345.6126.

Penmen Change is a debit system that is available for laundry and

vending transactions, as well as the Hospitality Restaurant,

Café E Dolce and Barnes & Noble bookstore. Students may

add money to Penmen Change at the “Value Terminal” locat-

ed in the Student Center (cash only), via One Stop during busi-

ness hours and/or by mailing a payment. Visa, MasterCard,

American Express and Discover are accepted at One Stop.

SNHU AlertsSNHU Alerts is an optional emergency-alert text messaging

service for students, faculty and staff. SNHU Alerts is just one

method the university will use to communicate emergency

information. We will continue to use a variety of methods as

appropriate, including email, telephone and the Web. SNHU

uses this notification system to send alerts about

• crisis situations affecting the SNHU community

• closings, cancellations, or delays of office hours or classes

Important Student Handbook Information The student handbook is a critical document for SNHU students,

as it contains many of the institution’s policies, expectations,

and student rights and responsibilities, as well as important

federal compliance information regarding the use of substances.

Communication with Students The university uses campus mail and university email as

the official means to communicate with students. It is the

responsibility of the student to regularly check both his or her

intercampus mailbox and email account for information from

the university. Failure to use these modes of university-to-

student communication will not relieve a student for missed

deadlines or date responsibilities.

Family Educational Rights and Privacy Act (FERPA) The Family Educational Rights and Privacy Act, also known

as the Buckley Amendment, affords students certain rights

with respect to their educational records. Under the act, the

primary rights of students include the right to inspect and

review educational records, the right to seek to amend

educational records and the right to have some control over

the disclosure of information from educational records. The

Act applies to all institutions that receive funds under any

program administered by the U.S. Secretary of Education.

Students also have the right to file complaints with the

Family Educational Rights and Privacy Act Office concerning

alleged failures by the institution to comply with the act.

Institutions may disclose information to third parties without

violating FERPA through what is known as “directory

information.” At Southern New Hampshire University,

directory information includes:

• student’s name

• address(es)

• telephone listing(s)

• electronic mail address

• photographs

• fields of study [major(s), minor(s), etc.]

• dates of attendance/enrollment status

• anticipated program completion date

• class level

- participation in officially recognized activities and sports

- weight and height of members of athletic teams

- degrees, honors and awards received

- the most recent educational agency or institution attended

Under the provisions of FERPA, students have the right to

request that directory information be withheld from disclosure.

Students who do not want information released to individuals

or organizations outside the university must complete an

Authorization to Prevent Disclosure of Directory Information

Form and submit it to the Office of the University Registrar.

Releasing Information to Parents/Family MembersStudent records regarding academic, financial, social/

disciplinary or other information will not be provided to

parent/family members unless the student completes an

Authorization for Disclosure of Non-Directory Information

Form and submits it to the Office of the University

Registrar specifically authorizing access to his/her

“educational record” information.

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