CALL CENTER EVENTS REVIEW

Global Network: 6 Big Events

YEAR END REVIEW

Cal lCenterEvent .com | 1 -800-882-8684 | in fo@iqpc .com

Huge Community

Top Level Leaders

Diverse Perspectives

Recurring Themes

2082

189

177

Attendees 63% Corporate Practitioners

37% Solution Providers

30% C-Suite & VPs

28% Directors

29% Managers

14% Other

Growing and Profiting From Social Channels

Realizing the ROI of Linking Customer Loyalty to Employee Engagement

Taking Advantage of Tools and Technology for Efficiency and Automation

Optimizing Performance by Driving Metrics

Sponsors

Speakers

2013New for 2013New Theme: Put People First. Empowering Employees to Deliver Meaningful Results. Keynote: Changing Your Customer Service Orientation and Instilling a Relentless Drive for Success Eric Galvin, Vice President, Call Operations & Strategy, CIGNA

New Way to Collaborate: Customer-Centric Ideas Laboratory Discuss the new era of customer interactions with senior- level participants Facilitated by Terry Pruner, Professor, Faculty of Business, Seneca College

New Way to Learn: Call Center Metrics & Analytics A half-day intensive covering the latest performance reporting methods Featuring Amas Tenumah, VP, Teleflora and Eric Roberts, VP, Conservation Services Group

New Way to Network: New Opening Night Social Meet old friends and new at the Renaissance Orlando at SeaWorld

January 22-25, 2013, at the Renaissance Orlando at Seaworld

At the Summit, industry leaders will discuss the strategic benchmarking opportunities needed to achieve call center excellence. For more information, please download

the agenda.

8th Annual

CALL CENTER WEEK

Las Vegas

CALL CENTER SUMMIT 2012

Orlando

NYC311CALL CENTER

SITE TOURNew York City

CALL CENTER CANADAToronto

CALL CENTRE SUMMIT EUROPE

London

CALL CENTER PERFORMANCE,

PRODUCTIVITY & METRICS Dallas