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CALIFORNIA STATE UNIVERSITY, LONG BEACHCOLLEGE OF HEALTH AND HUMAN SERVICES

HEALTH CARE ADMINISTRATION DEPARTMENT

Course Syllabus: HCA 580: Internship in Health Care Administration

Spring 2017 (rev. Jan 17, 2017) (Selected Mondays)

Instructor: Terence Cunningham, MHA, FACHE, Executive Faculty

Class Number HCA 480: Section 01 Course ID: 4665

Office Hours: Mon., 2:30 PM to 4PM, and Wed. 5:30-7 PM, during the weeks when classes are held. (See Section III below).Phone: Need to call 562-430-6465 in advance for an office appointment. This is necessary to avoid conflicts with already established appointments).Office location: SSPA Bldg. Room 027, basement, behind the elevator, near Outpost Snack Bar, on lower campus E-mail: [email protected] 562-430-6465

Class Time & Location: On selected Mondays, per schedule below in Section III. Classes are 7 PM- 9:45 PM, in HSD room 113 Additional Contact Information:HCA Program Administrative Coordinator: Deby McGill; [email protected], Telephone 562-986-5694; fax 562-985-5886

Course Prerequisites: HCA Major. For HCA 480: HCA 300, 341, and 465 and HSC 150; For HCA 580: HCA 502, 505, 510, 515, 524, 530, 535, 550;

Additional Students’ Requirements: Students must have an E-mail address and Internet access to BeachBoard. Student files submitted to the instructor’s drop box must be compatible with CSULB BeachBoard software programs, in order to be opened for reviewing and grading.

Required Textbook: 101 Careers in Healthcare Management by Leonard H. Friedman and Anthony R. Cover published by Springer Publishing Co., copyright 2013 ISBN #978-0-8261-9334-6. Course text is on reserve in the CSULB library under the instructor’s name and course)

HCA 580 Sec 01, Spring 2017, Syllabus, Mondays, rev. Jan 17,2017, TTC

mailto:[email protected]

I. Catalog Description

HCA HCA 580: A minimum of 120 hours of structured work experience in a health care organization, under the direct supervision of a preceptor-(organizational employee). Letter grade only (A-F). HCA 580 students require two additional assignments, including an Organizational Report and Job Search Plan. Letter grades only.

Placement Site: Students may arrange for their own healthcare related site internship experience or the instructor will try to help them find a site; a site list will be posted on Beach Board under the instructor’s course content, section titled “How to Find an HCA Internship Site.” All internship placement sites must be instructor approved and have a current affiliation agreement with CSULB before starting work.

II. Learning Objectives, Domain and Competency Table

Teaching/Learning Objectives *Students who have become fully involved and complete this course should be able to :

Domain

Competency

Activity, Assignment, Assessment

1.Demonstrate high levels of ethical conduct, professional accountability and responsibility, and a strong work ethic.

3 A Learning will be internship site specific as to type organization and specialty area, projects assigned, agreed upon duties as agreement to in the Preceptor’s Learning agreement, completing Monthly Progress Reports (MPR’s) and discussing with preceptor and instructor. Reports will reflect skills developed, outcomes achieved, critical problem solving thinking.

2.Produce well researched, succinctly written, and focused assigned studies, and reports, that provide helpful and effective recommendations, that meet or exceed their organization’s projected goals and objectives.

5 A Site specific, Preceptor’s Learning Agreement, MPR’s, End of Semester telephone conference call with preceptor, classroom cross feed of other student’s site activities in class.

3.Create a highly focused Job Search Plan, plus an effective cover letter and resume that contains their future job relevant skills that will be needed and quantifies desired outcomes that highlights the student’s competencies, and is suitable for

3 A Develop Job Search Plan, cover letter, resume, e-portfolio, Career Objective video which is briefed to the class and receives instructor and classmate feedback. Able to participate in digital


LinkedIn type social media networking. resume book published each semester for graduating HCA students.

4.Demonstrate knowledge of and how to successfully engage with organizational staff, meetings and teams with polished public speaking skills in both formal presentations, and daily engagement with staff with focus, poise, confidence, conciseness and clarity.

1 A Site specific, preceptor mentorship at site, class lectures, exercises, develop career objective video discussions on professional dress, etiquette, practice interviewing, cross feed information in class room for instructor and peer feedback.

5.Analyze and assess an organization’s organizational structure, staff and line authority relationships, and supervisory authority given to new position the student is seeking. This will help will help determine suitability and workability of the job with having enough administrative and technical support and access to organizational decision making.

4 A Complete an organizational report at internship, with supervisory relationships, span of control site, access to specialty personnel, line and staff authority, and adequacy of staff support and other resources.

*Based on the American College of Healthcare Executives, ACHE Competencies Assessment Tool, 2016

III. HCA 580 MEETING SCHEDULE Class #

Date 2017

Topic

Class #1 Jan 23Monday

-How to find an HCA internship site

-Cover letter preparation and resume preparation

-Prior to class meeting #1, review memos in BB course content “How to Find an HCA Internship Site”, and other memos on finding internship sites, posted at the top of the course content section

-Review and become familiar with instructions posted on writing cover letters and resumes, before class #1. See course content section on BB. It is strongly recommended each student bring the first draft of their own cover letter and resume to class #1 for an ungraded review and suggested edits by the instructor during class time.


Class #

Date 2017

Topic

-Review Syllabus, BB files

-Attendance and meaningful participation

-Significant and in-depth class contributions.

- Lecture, Creating the HCA job entry level Cover Letter and Resume --Homework Assignment (HA) #1a, Create personal entry level business cover letter and resume.--- Bring your 1st draft copies (2 copies) of your CL and Resume to class #2, on Jan 30, for an In Class Exercise (ICE) # 2a. (this will impact participation points)---Before class #3, Feb 20, students must visit the CSULB Writer’s Resource Lab (WRL), LAB 206. Call soon for an appointment, 562-985-4329 to have your draft cover letter and resume reviewed face-to-face and revised. Submit the WRL verification form to the instructor’s drop box, labelled final cover letter and resume before class #3. This will be part of the HA #1a grade---Bring 2nd draft updated CL and Resume ( this must include updates from the Writer’s Resource Lab conference) to class #3, Feb 20, for further review in ICE #3b

--- Submit HA #1a final CL and Resume to drop box (DB) for grading, not later than (NLT) Sunday Feb 26. (Use the same DB as where you sent the WRL verification).

-Review course syllabus, class lectures, and assignments, rubrics, student samples, drop box, grading file, course forms, assignment deadlines and graded deliverables, Preceptor’s Learning agreement and Preceptor Contact form, Instructor’s Letter to Preceptor and attachments to give to preceptor.

-Note: Students must review and become familiar with all the items posted in BB course content before each class session. This will have a bearing on points earned for class participation and contributions.

-The signed, Sign In Log will be the basis for attendance, along with arriving on time and being involved in the class meeting, and staying for the full class meeting. Also, part of the points earned will be based on significant meaningful participation in class


Class #

Date 2017

Topic

-Student Contact form

-Successful internship

experience

For HCA 580 only

discussion and exercises.

-No points will be earned in the significant contributions category for just being in the classroom. Points can be earned for significant classroom contributions, presenting special reports related to class discussion, and use of related research citations.

-Student contact form is due NLT the first day of class #1, Jan 23, in the appropriately labelled mailbox, in the instructor’s drop box. Early submissions are recommended. Be sure to fill in all the blocks legibly.

-Student Training video on how to have successful internship.

-HA #1b Organizational Report (15 points) and HA #1c Job Search Plan ( 15 points) are due in DB NLT Sunday, Apr 2., prior to class #5.- Also, bring a copy of the JSP to class #7 to brief the class as part of an ICE and to earn extra participation points. Student samples and a template for both reports are posted in BB under class #1 lectures and will also will be shown in class #1.

#2Jan 30

-Syllabus review

-Rules of Conduct

-Course textbook

-Instructor’s Background

-Continue review of course syllabus

--Lecture on rules of professional conduct at Internship site and classroom

- “101 Careers in Healthcare Management”, available on-line through CSULB Library. Textbooks are also for sale in the bookstore

-Review instructor’s HCA background


Class #

Date 2017

Topic

-Purpose of HCA Internship Courses

-Career Focus, Job Focus

-Review of 1st draft of cover letters and resumes

-Monthly Progress Reports

-Internship site status

-Elevator speech,

-Lecture on purpose, goals of HCA Internship courses

- Lecture on how to select a Personal Career Focus and job title.-HA #2a, Career Focus Report (power point slides) presented in class #4. -As part of this assignment, students must visit the Career Development Center, Brotman Hall Room 250, “Drop In Desk” between 11 AM -4:30PM , M-F, as part of this homework assignment to learn of career focus resources available at the CDC for students, and to show them your drafted career focus report. The course content section has a form titled, “Acknowledgement of Career Development Center Visit and review of your Career Focus Report. This form must submitted to the drop box labelled, Career Objective Focus NLT class #4 -ICE #2a, Review of Cover letters, Resumes, group critiques (from HA #1a) (Bring 2 copies of each to class). Students must update their resumes and cover letters based on feedback provided in class and from the Writer’s Resource Lab conference. Review HCA 480/580 MPR format, rubric for grading, students samples with grades earned also posted to BB under class #2 lectures. -MPR #1 due NLT Feb 26; MPR # 2 due NLT Mar 26; MPR #3 due NLT Apr 30 . If 120 hours are completed prior to when MPR #2 is due, MPR #2 and 3 can be combined as a blended grade but with double the meaningful discussion, and submitted to the DB. Alert the instructor with a memo to the DB you want MPR #2 and #3 combined. Plan ahead with your preceptor to obtain their signature and submit early if the preceptor will be on holiday when the MPR is due. If the preceptor has not signed the MPR, turn it in unsigned, on time, and later follow up with a signed MPR. You must meet these DB due dates

-Students will be asked to describe the work at their Internship site status


Class #

Date 2017

Topic

career objective statement

For HCA 580, Optional Digital Resume Book

WIX Training next class

-Lecture, Developing the elevator/ COS speeches-ICE #2a Practice elevator speeches

For HCA 580. Discuss elective option to submit resumes to Digital Resume Book. Final digital resume is due in drop box NLT Mar 19

-Bring laptop computer to class #3 for WIX e-portfolio training#3 Feb 20

-E-Portfolio training (bring lap top computer to class)

-Career objective statement videos

-CL, resumes

For HCA 480 and 580

- Lecture and training on creating a personal e-portfolio. (WIX format)-HA #3a, Create a personal e-portfolio report, submit to DB NLT Apr 30 .-Also, present in class #6, May 1, in small groups for extra participation points

-Lecture, training on creating career objective statement videos-HA #3b, Create personal career objective statement video , submit to DB NLT Apr 30. Also present in class #6, May 1 in small groups for extra participation points

- ICE #3b Review of 2nd draft updated Cover letter and Resume with small groups and instructor. (See HA #1a). Your visit to the CSULB Writer’s Resource Lab should have already been completed and your CL and resume updated.

-HA #1a, Final Cover letter and Resume due NLT Feb 26, in DB for grading.

Discuss elective option for HCA 580 students to submit resumes to Digital Resume Book. Obtain signed publication permits. Draft due in class #4 for 1-on-1 review. Final digital resume is due in the second HCA 480 course drop box NLT Mar 19

-Each student discusses barriers at site, difficult problems to


Class #

Date 2017

Topic

-Internship SiteStatus, Barriers

resolve at site

#4Mar 13

PROFESSIONAL DRESS DAYProfessional Dress

Volunteerism

-Body Language

-Professional Etiquette,

-Different work expectations, biases between age generations

-End of Semester TelCon, Stu-Precep-Instr.

Career Focus Presentations

-elevator speeches, networking events

-Internship site activities, projects

-MPR #2

-Dress as if coming to an important job interview. See dress rubric posted in class content Class #4-Lecture on Professional Dress, See dress Rubric in content-ICE # 4a Peer Critique on Professional Dress, All will participate in a fashion walk-Lecture on Volunteerism as Work Experience -Lecture on handshaking, posture, body language answering sensitive questions, dealing with shyness.

-Lecture on etiquette (general, web, phone)

-Lecture on differences between age generations, dealing with biases, expectations, the impact on getting and keeping the job.-Lecture on how to anticipate and provide answers in light of generational differences

-HA #4a, Conduct Telcon w/Preceptor-Instructor-Student together, due by phone NLT Apr 28. TelCons can start whenever you have at least 100 hours accumulated. (Plan in advance, schedule early. Unavailability of preceptor at the last minute will not earn the student points)-

- Career focus presentations by all students, power point style, target 5 minutes, 6 minutes maximum.

-ICE #4b Practice elevator speeches with a clear job objective and significant relevant skills

-- ICE # 4, Each student discusses at least one significant new skill being learned at their internship site.


Class #

Date 2017

Topic

MPR #2 due NLT Mar 26

#5 Apr 3

Keywords, relevant skills

Professional meetings, educational events, conveying skills

-The Interview Process, career objective statement video

-Site status

-Course, Site Feedback

-MPR #3

-E-Portfolio and COS

-Lecture, Identifying job related keywords and skills, how to prepare for interviewing, networking at professional meetings events, resume preparation

--Lecture on conveying skills at professional association meetings, educational lecture events.

-Lecture on how to prepare for networking events-300 HC Interview questions-ICE# 5 b, Practice interviewing the instructor at a networking event, role playing a HCA 480 student starting to look for a job.

-ICE #5c, Lessons learned at internship site

- HA #5, Feedback on Course topics recommendations, and Satisfaction with Site for HCA Internship, due in Drop box NLT Apr 30 Sunday prior to class #6. Also bring a copy to class# 6 for an ICE in class and additional participation points

-MPR #3 due NLT Apr 30

-E-portfolio and COS due in DB NLT Apr 30-Be sure to give instructor electronic permission to open these documents in the DB.-Also, bring electronic copy of both to class #6 to show in small groups

#6May 1

Guest speaker

E-portfolios and COS

Guest Speaker, former successful HCA graduate, on next steps in HCA 481 and how to start to seriously interviewing

-Review of e-portfolios and COS’s in small groups in class. Bring these 2 reports loaded on your laptops to class #6


Class #

Date 2017

Topic

Course Topics and site Satisfaction Feedback Survey

- Site status

-Preceptor’s evaluation

Elevator speeches

--ICE #6b Feedback on course topics and site satisfaction

ICE # 6b, Each Student discusses at least one barrier at site and the suggested resolution, Internship hours accumulated, need for an Incomplete grade

- End of Semester Evaluation by Preceptor. Due in DB NLT May 7 Sunday .

-Practice elevator speeches with instructor#7May 8

-Second semester HCA internship topics overview

HCA 580

Enhanaced elevator speech

- Surprises, lessons learned at Internship Site

-Overview of future HCA 481 topics, how many continuing at the same site for HCA 481 internship

-For 580. Present Job Search Plan report

-Formal enhanced elevator speech for extra points

-ICE #7c, Surprises, lessons learned at internship site.

LAST DAY any assignments will be accepted. (The only exception is if you received an approval for an Incomplete Grade, then MPR #3 and the preceptor’s evaluation is turned in once 120 hours have been accumulated.)-Let instructor know again if you took HCA 480 and 481 together this semester)-Signed documentation by preceptor that 120 hours or more have been completed. This can be done on MPR #3 if annotated and signed by your preceptor-Request for Incomplete Grade form, if applicable


-Scheduled Items, assignments, speaker availability, due dates are subject to change depending on class size, and other factors. Guest speakers are proposed, not confirmed. Edits to syllabi will be announced in class and posted on a revised syllabi posted on BB Content section.-Instructions for Homework Assignments (HA #) will be discussed in class and also posted on the BB class content. Note HA’s must be submitted to the instructor’s drop box, correctly labelled mailbox. Items submitted late will receive zero points. All HCA Internship Instructors support this policy. Most HA’s will have a rubric and student sample reports to use as a reference. These will be posted in the same class lecture on BB, and immediately below the HA posted.

IV. HCA HCA 580 Assignments, , Grade Point Allocations, and due Dates (assignments are arranged in order of due dates)

Assignment Maximum Points to be earned

Due NLT date inin mailbox or class presentation date 2017

Student Contact form, in drop box (DB) 2 Jan 23

Preceptor Learning Agreement and Preceptor Contact form, in DB

3 1 st week at site

HA #1a- Create Cover Letter + Resume-1st draft Rpt. due in class #2 for ICE #2a

(p)

Jan 30

Visit to Writer’s Resource Lab, review CL and Resume with staff, bring updated CL and resume to class #3 for further review, ICE #3 in class

Part of HA #1a

Mar 13

Copy of WRL visit certification, due in DB Part of HA #1a

Feb 19

HA #1a Final Cover letter and Resume due in DB (WRL verification in same drop box )

20 Feb 26

MPR #1, in DB 15 Feb 26

HA # 2a- Career Focus report, present in class #4 15 Mar 12


Copy of CDC visit verification form to DB Part of HA #2a

Mar 13

MPR #2- in DB (if accumulate 120 hours by due date, can ask MPR 2 and 3 be consolidated as one report, but requires greater depth of reflection)

15 Mar 26

HA # 4a - Telephone Conference Call held w/ Preceptor-student-instructor (can arrange Telcon once 100 or more hours accumulated.) (comments will also be used for preceptor’s end of semester evaluation)

10 Apr 28

MPR #3- in DB 15 Apr 30 (i)

HA #3a - Create personal e-portfolio, due in DB, Also present in class #6 in small groups

15 Apr 30

HA #3b - Create COS Video, due in DB. Also present in class #6 , in small groups

10 Apr 30

HA #5a - Feedback on future course topics and satisfaction with internship site), in DB

3 Apr 30

Preceptor’s End of Semester Evaluation, in DB 20 May 7 (i)

Signed class attendance log and meaningful participation. (7x1) (Must arrive on time, sign in, actively participate and not leave early to receive credit)

7 Each class meeting

Significant class contributions, in-depth discussions, extra topic related reports, research citations. (7x2). (No credit for just being present in the class room in this category)

14each class meeting

HCA 480 only Total 164

For HCA 580 HA #1b Organizational Report, due in DB.

15 Apr2

For HCA 580 HA #1c, Job Search Plan, due in DB. Also present in small groups in class #7

15 Apr2

HCA 580 Grand Total 197


(i) = The due date is extended until 120 hours are accumulated at the site for those with an approved incomplete grade only for these 2 items.

(p) = part of participation points score

*Note, course forms are in the BB course content section, last items at the bottom, titled Course Forms

-There will be no curving or rounding up of final grades.

Note, grades are usually entered within a few days after the due dates or earlier. Grades for attendance participation, and bonus points will be entered in the grade file at the end of the course. If you have no grade entered, or a grade of zero after one week beyond the due date, and you had submitted the assignment on time, let the instructor know by e-mail and re-submit the document.

V. HCA 480 Course Grading:

A= 177.5 - 197 points = Exceptionally OUTSTANDING work, includes a great deal of depth of reflection on the topics under discussion, use of research citations and or other significant contributions, is far beyond basic requirements, far exceeds standards on rubrics as posted in the BB course content section.

B= 157.5 – 177 points = SUPERIOR work, far exceeds standards listed below, includes a great deal of discussion on assigned topics, includes several in depth reflections, far exceeds minimum word count with meaningful contributions and discussion beyond the basic instructions.

C= 138 – 157 points = GOOD work, covers all the items in the assignment, polished, easily understood, contains no syntax, spelling, punctuation or grammatical errors. Follows all the instructions, meets the minimum suggested meaningful word count. This performance level is considered getting the work done at an acceptable level.

D= 118 – 137.5 points = Below acceptable work, fails to cover all assigned topics, contains grammatical, syntax, spelling, punctuation errors, all instructions are not followed, does not meet minimum suggested word count with meaningful discussions, work does not meet stated requirements.

F= < 118 points = Unacceptable work, assignment not submitted, or submitted past the not later than due date without instructor being notified at least a day in advance


of the due date, with an acceptable excuse as defined by CSULB policy, or work is far below minimum requirements.

VI. HCA 580 Grading PolicyA. Written assignments- Under the assignments section listed above are the

maximum grades that can be given for each specific assignment. The grading of each assignment will be dependent on the depth of reflection and meaningful discussion provided. This will also include following instructions and directions, clarity in the presentation of ideas, grammar, spelling, syntax, reference to discussions in the classroom, outside research citations provided, and interviews conducted. A total word count (i.e. TWC 582) needs to be listed at the bottom of each assignment document submitted. The student’s name and HCA 480 or 580 and section number should be placed on the first page of each submission. (i.e. T. Smith, HCA 480-7). Grading rubrics will be posted in the course content section on BB. Students should familiarize themselves with these grading rubrics and student sample reports will be posted to guide their work.

B. Assignments due dates – All assignments are due on or before due dates. There will be no credit (grade of zero) earned for late submissions. If you have a justifiable emergency (per CSULB policy), let the instructor know in advance of the due date of the emergency situation. This policy has been adopted by all the HCA Internship instructors.

VII. HCA 580 Course Requirements, Procedures, and Descriptions

A. Classroom Attendance. Conduct and Behavior –1) Class attendance- Each student is required to attend each class meeting, be

on time, fully participate in the entire class meeting in order to receive credit and not leave early. For those missing all or portions of class meetings, they must meet with classmates to obtain updates on material missed. Students with excused absences per university policy, should contact the professor within 3 days of the absence to receive a make-up assignment. All make up assignments are due prior to class # 7 for credit. See in course content section, memos from instruction directions on make-up assignments Students must sign the Class Sign-In Log during each class session to validate attendance. A signature on the Sign in Log will be the basis if the student was in attendance and participated. Behavior and conduct in class and the internship site will be discussed in class and rules of conduct posted on BB


2) Classroom participation- Students need to actively participate, provide meaningful discussion to receive grade point credit, and to also enhance their learning process. Requiring active participation is meant to better prepare the student to become an effective communicator. Not-participating in constructive classroom discussions is considered non-acceptable work and non- participation. There are two other point allocations where students can earn bonus points by providing significant and meaningful discussion, in-depth reflections on the topics being discussed, and well as for bringing in journal articles, research citations, newspaper articles related to the topics under discussion. Sitting in the back corners or back rows of the classroom when seats are available near the front of classroom is viewed as unacceptable participation Sitting near the front encourages productive conversation, enhances the ability for information to be clearly heard, and makes it easier for the instructor to engage with every student

3. In-Class Exercises (ICE).-These are small group exercises held during class meetings. They will focus on enhancing certain skills development needed to effectively job search. They usually relate to a lecture recently given. They also can be a homework assignment turned in and involves further group discussion in class to further polish the skills being taught. This usually requires bringing copies of assignments to class of the HA already turned in for group discussion.

4. Classroom rules -. All cell phones and other electronic devices must be turned off and hidden from view. The only exceptions are for note taking, review of BB course content, posted lectures and attachments related to the classroom lecture. Checking personal e-mail, texting, etc. is prohibited. Students should address instructor as Professor or Doctor. Students are expected to wear neat, undamaged, clean clothing. Business casual is strongly recommended. At least Business casual dress is mandatory at internship sites. Overly revealing clothing should be avoided. Students and faculty must adhere to University policy. The HCA classroom rules are posted on the course BB.

5. Checking BB- Students are responsible for checking the course files on BB several times during the week for update memos from the instructor, and checking the grade box to make sure credit is received for all course materials submitted to the drop box on time, in the appropriately titled mail box.

6. Presence of documents and the ability of the instructor to open those documents in the drop box, appropriately labelled mailbox will be basis if material has been submitted and received for grading. All written assignments


must be sent to the drop box, appropriately labeled mail box. For video documents submitted, please ensure each individual document has been given electronic permission for the instructor to open. Students should check the grade box to make sure a grade was given within a few days after submission. Even though the student’s e-mail may show the document was submitted, sometimes the document doesn’t appear in the instructor’s drop box or it may have been sent to the wrong mailbox. If there is no grade, or a grade of zero entered after one week, let the instructor know when you had originally submitted the document and re-submit it.

B. Obtaining the Internship Site

1. To pass the course, students must accumulate at least 120 hours internship experience at a health care internship site, approved in advance by the instructor.2. If you already have acceptance at an internship site, discuss it with your instructor as soon as possible. Call or e-mail the instructor before the class starts in order to move along the process along quickly.3. If you do not have an acceptance at an approved site, see the instructions on BB course content, under the section labeled “Find an Internship site”. The student’s version of the HCA Internship Site List will be posted on BB in this section. Preference on use of the student HCA Internship site list is only given to HCA 480 and HCA 580 students.

C. Couse Forms1. The student should familiarize themselves with and make appropriate copies of forms. These forms include from the BB Content Section, last section at the bottom titled Course Forms, the following documents to include: Instructor’s Cover Letter to Preceptor, Internship Objectives + Expectations, Preceptor Contact and Learning Agreement, Monthly Progress Report format, and End of Semester Evaluation by Preceptor on the Intern. These forms should be reviewed with the preceptor during your first meeting after acceptance at the site5.. Once acceptance at a site is obtained, it is important for the student to gain an understanding of any additional requirements the hospital or organization may have that the student has to accomplish before being allowed to start work at this site. These requirements vary by organization. The student should review in BB section, Internship Instructions, on how to meet Hospital In-processing Requirements, for background checks, and immunizations..


6. Once the site acceptance is obtained, the student needs to send to the instructor’s drop box NLT 1 st week at the site the Preceptor’s Learning Agreement and contact form

7. Once the instructor receives the Preceptor Contact Information form, a review will be made with the CSULB Contracts Office in order to determine if the organization is on the listing of currently approved affiliation agreements with CSULB. If the site doesn’t have a current affiliation agreement the instructor will send a letter and contract to your preceptor to obtain an affiliation agreement, which provides the student with liability coverage.

VIII. HCA 580 Written Assignment Descriptions:

A. Course Forms are posted at the bottom of the course content section. They should be downloaded and submitted as instructed. The Rubrics section posted on BB has posted guides for several of these forms. 1. Student Contact Information – Type and submit to drop box NLT

class meeting #1. 2. Preceptor’s Learning Agreement and Contact Information form - Type in the student inputs before giving to your preceptor. The student’s fully developed inputs will improve the student’s opportunity to become involved with meaningful projects. You need to have a clear understanding of what your preceptor expects and that you will become involved with some meaningful projects. Submit to drop box during the first week you have started your internship.4. Instructor’s Dear Preceptor letter – Provide to preceptor at your first meeting with the preceptor after you have been accepted. Also include the attached Objectives and Expectations list, Monthly Progress Report form, and Preceptor’s End of Semester Evaluation form.5. Internship Objectives + Expectations – Review with preceptor so that you both know what is expected and what the objectives are during the internship period.

6. Monthly Progress Report – This needs to be filled out and submitted on time, even if you don’t have an acceptance yet at a site. The efforts you are making to get an acceptance at a site need to be discussed. You should review the grading rubric on monthly progress reports, particularly the meaningful discussion and depth of reflection needed to earn at least a grade of C. Also, the report should include the number of hours worked at the site during the period of the report, and also the cumulative hours worked as of the date of the MPR. The preceptor needs


to sign off, verifying the number of hours worked. If the preceptor is unavailable when the report is due, turn it in unsigned and on time, then turn in a second report signed when you are able to meet with your preceptor again to have the hours signed off. Your last monthly progress report submission must clearly indicate the cumulative hours you have worked (Must be at least 120 or more hours) and have your preceptor’s signature to verify the total hours accumulated. If this is missing, the form will be returned to you to obtain these items. This may delay receiving a course grade. Note the only exception is for a student requesting an incomplete grade. Once 120 hours are completed, the student will turn in MPR #3, the verification form of 120 hours and the Preceptor’s End of Semester Evaluation must be turned in by e-mail to the instructor.

8. End of Semester Preceptor’s Evaluation – Provide a blank copy of this 2 page form to your preceptor. Students should only fill in section I. Preceptor should complete both sides of the evaluation form, sign it and review it with the student. Student should sign acknowledging receiving a copy, scan and send a copy to instructor NLT the Sunday prior to class meeting #7. Note once a student has completed 120 hours, this form can be processed and submitted and not wait until the end of the semester. Send a copy of the evaluation to the instructor’s drop box, appropriately labeled mailbox.

9. Incomplete Grade. - If for circumstances that are beyond the student’s control, when they cannot complete the internship during the semester for which they have registered, a grade of incomplete can be requested, if a minimum of 60 internship hours have been accumulated. This will be converted to a letter grade as soon as the 120 hours are accumulated and written paperwork is accomplished. If at least 60 hours are not completed, the student should drop the course before the CSULB deadline and re-enroll the following semester. See section IX below. Students requesting an incomplete must complete all the course assignments before the end of the last class meeting. The only exceptions are that the preceptor’s end of semester evaluation, MPR #3, along with the preceptor’s verification signature of total hours accumulated. These forms should be sent to the instructor, requesting your incomplete grade be converted to a letter grade. Note that once the formal class is completed, items in the course content section cannot be accessed by the student. Therefore, the student planning on requesting an incomplete should print out or retain an electronic copy (before the last class meeting ) of the preceptor’s end of semester evaluation form, MPR #3 and


Verification of 120 hours form to have available to use once the 120 hours are accumulated.

B. Homework Assignments (HA’s)1. Students must review class lectures and other postings for the class meeting, well in advance of the class meeting. Section III, Activities and Assignments as shown above, lists the topics to be discussed at each class meeting, along with HA’s and the NLT due dates. The HA’s will have assignment instructions. The BB course content section will have these HA’s posted by class session when they were discussed. ( i.e. HA #3b, was discussed during class # 3 and is posted under the course lectures for class #3). The same applies to the posting of subject related rubrics and student sample reports posted with the same class lectures as that of that homework assignment. Talk with the instructor if you need clarification on any HA, well in advance of the due date.2. Students must plan accordingly and ensure assignments are turned in on time, or better yet, early. HA oral presentations must be well rehearsed and can be accomplished at an earlier class meetings, but notify the instructor prior to the class meeting. See Section IV above on due dates and grading point allocation.

IX. Withdrawal policy. Per university policy; see:http://www.csulb.edu/divisions/aa/grad_undergrad/senate/documents/policy/

2002/02/. Withdrawal after the 2nd week and before the final 3 weeks is permissible “for serious and compelling reasons;” The instructor will evaluate student withdrawal requests on a case by case basis.

X. Disabled student. It is responsibility of the disabled student to notify the instructor of record in advance of their need for accommodation of a disability that has been verified by the University.

XI. Cheating and Plagiarism. Please be aware of and ensure that your behavior conforms to University Policy. See: http://www.csulb.edu/divisions/aa/curriculum_handbook/catalog/05-06/documents/regs.pdf. Although the University catalog does not cover this aspect of plagiarism, please be aware that it is NOT acceptable to submit the same paper for two courses. If you want to write a paper on the same topic area for two different courses, you must submit two different papers. If it is discovered that you have submitted the same paper for another course, you will receive a failing grade for your paper in this course.


XII. Commitment to Inclusion California State University, Long Beach is committed to maintaining an inclusive learning community that values diversity and fosters mutual respect. All students have the right to participate fully in university programs and activities free from discrimination, harassment, sexual violence, and retaliation. Students who believe they have been subjected to discrimination, harassment, sexual violence, or retaliation on the basis of a protected status such as age, disability, gender, gender identity/expression, sexual orientation, race, color, ethnicity, religion, national origin, veteran/veteran status or any other status protected by law, should contact the Office of Equity and Diversity at (562) 985-8256, University Student Union (USU) Suite 301, http://www.csulb.edu/depts/oed

XIII. Portfolio Designated Class AssignmentsAll the HCA instructors designate one course class assignment that would be appropriate to attach to your e-portfolio that will be created and updated in HCA 480 and HCA 481. These reports can help improve your candidacy for future career jobs. The designated class e-portfolio assignments for HCA 480 and 481 you are creating and updating can be used to potentially attach to your e-portfolio as you begin job searching.. XIV . Bibliography and Other ResourcesJournal Articles

Constable, JF. (1998). The health administration internship: A partnership for progress in health administration education. Hospital Topics, 76(1), 25-28. Retrieved November 13, 2010, from ABI/INFORM Trade & Industry. (Document ID: 40040173).

Books:

Bolles, R. (2011) What Color Is Your Parachute? 2012: A Practical Manual for Job-Hunters and Career-Changers Ten Speed Press ISBN-10: 158008270X

Bolles R. (2009)The Job-Hunter's Survival Guide: How to Find a Rewarding Job Even When "There Are No Jobs" Publisher: Ten Speed Press; 1 edition (July 14, 2009) ISBN-10: 158008026X

Buchbinder, S.B. & Thompson J. (2009) Career Opportunities in Health Care Management: Perspectives from the Health Services Administration Program, James Madison University.

Covey, S. (1990) The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change. Franklin Covey Co.


http://www.amazon.com/s/ref=ntt_athr_dp_sr_1?_encoding=UTF8&sort=relevancerank&search-alias=books&field-author=Richard%20N.%20Bolles

http://www.csulb.edu/depts/oed

Miller, J.G. ( 1999) Personal Accountability : Powerful and Practical Ideas for You and Your Organization; Denver Press ISBN-10: 0966583213, ISBN-13: 978-0966583212

Johnson, P. (1998) (Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life; G. P. Putnam's Sons ISBN-10: 0399144463 ISBN-13: 978-0399144462

Zack, D. (2010)Networking for People Who Hate Networking: A Field Guide for Introverts, the Overwhelmed, and the Underconnected; Berrett-Koehler

Publishers; ISBN-10: 1605095222, ISBN-13: 978-1605095226Web Resources: CSULB Career Development Center: http://careers.csulb.edu/ California Careers Info: http://www.californiacareers.info/about.html

The mission of the California Career Resource Network is to provide all persons in California with career development information and resources to enable them to reach their career goals

Department of Labor O*Net: http://www.onetcenter.org/overview.htmlThe O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation-specific descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.

Human Capital Institute - HR and management articles and web-casts http://www.hci.org/

HIMSS Career Development Page: http://www.himss.org/ASP/career_careerDev.aspHIMSS is a cause-based, not-for-profit organization exclusively focused on providing global leadership for the optimal use of information technology (IT) and management systems for the betterment of healthcare. 1Founded 50 years ago, HIMSS and its related organizations have offices in Chicago, Washington, DC, Brussels, Singapore, Leipzig, and other locations across the United States. HIMSS represents more than 30,000 individual members, of which two thirds work in healthcare provider, governmental and not-for-profit organizations.

Pam Pohly's Net Guide Management Resources for Healthcare & Medical Professionals: http://www.pohly.com/index.htmlA wealth of up-to-date articles, information, reference materials and links are available here for your career enhancement and professional development. For over 10 years, this health

1


administration website has reliably assisted millions of healthcare professionals and administrators in finding pertinent resources, both on and off the internet.

XIII . CSULB HCA COMPETENCIES

Domain 1 – Communication and Relationship Management. The ability to communicate clearly and concisely with internal customers, establishes and maintains relations, and facilitates constructive interactions with individuals and groups.

A. Relationship ManagementB. Communication SkillsC. Facilitation and Negotiation

Domain 2 – Leadership. The ability to inspire individual and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. According to the HLA model, leadership intersects with each of the other four domains.

A. Leadership Skills and BehaviorB. Organizational Climate and CultureC. Communicating VisionD. Manage Change

Domain 3 – Professionalism. The ability to align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement.

A. Personal and Professional AccountabilityB. Professional Development and Lifelong LearningC. Contributions to the Community and Profession

Domain 4 – Knowledge of the Healthcare Environment. The understanding of the healthcare system and the environment in which healthcare managers and providers function.

A. Healthcare Systems and OrganizationsB. Healthcare PersonnelC. The Patient’s PerspectiveD. The Community and the Environment

Domain 5 – Business Skills and Knowledge. The ability to apply business principles, including systems thinking, to the healthcare environment.

A. General ManagementB. Financial ManagementC. Human Resource Management


D. Organizational Dynamics and GovernanceE. Strategic Planning and MarketingF. Information ManagementG. Risk Management H. Quality ImprovementH. Quality Improvement


california state university, long beach web view57. points = good. work ... california state...

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