cafe coffee day thesis sachin ds68_m310

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THESIS THESIS A Perspective on the Introduction of A Perspective on the Introduction of Coffee Cream by Coffee Cream by Café Coffee Day Café Coffee Day As a partial fulfillment of the requirement of As a partial fulfillment of the requirement of the degree of the degree of M ASTER ASTER OF OF B B USINESS USINESS A A DMINISTRATION DMINISTRATION Submitted Submitted To To THE INDIAN INSTITUTE OF PLANNING AND MANAGEMENT, THE INDIAN INSTITUTE OF PLANNING AND MANAGEMENT, NEW DELHI NEW DELHI Submitted to: External Guide: Prof. Sumanta Sharma Maaz Ahmed Khan Associate Dean Café Coffee Day IIPM, New Delhi 1

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Page 1: Cafe coffee day thesis  sachin ds68_m310

THESIS THESIS

A Perspective on the Introduction of Coffee CreamA Perspective on the Introduction of Coffee Cream byby

Café Coffee DayCafé Coffee Day

As a partial fulfillment of the requirement of the degree ofAs a partial fulfillment of the requirement of the degree of

MM A S T E RA S T E R O FO F B B U S I N E S SU S I N E S S A A D M I N I S T R A T I O ND M I N I S T R A T I O N

SubmittedSubmitted

ToTo

THE INDIAN INSTITUTE OF PLANNING ANDTHE INDIAN INSTITUTE OF PLANNING AND

MANAGEMENT, NEW DELHIMANAGEMENT, NEW DELHI

Submitted to: External Guide: Prof. Sumanta Sharma Maaz Ahmed KhanAssociate Dean Café Coffee DayIIPM, New Delhi

Submitted by: SACHIN KHERA

Batch: PGP/SS/2006-08Alumni ID: DS68-M310

IIPM, New Delhi

IIPM, New Delhi 1

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CERTIFICATE OF ORGINALITY

This is to certify that the thesis titled “A Perspective on the Introduction of

Coffee Cream by Café Coffee Day” is prepared and submitted by me to Indian

Institute of Planning & Management, New Delhi in partial fulfillment for the award

of the Master Degree in Business Administration, and this report has not been

submitted elsewhere.

Date: 11- February- 2009

Batch: PGP/SS/2006-08 Alumni ID: DS68-M310 IIPM, New Delhi

IIPM, New Delhi 2

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CERTIFICATE FROM GUIDE

IIPM, New Delhi 3

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TOPIC APPROVAL MAIL

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ACKNOWLEDGEMENT

Every student’s project owns debt to their predecessors to their teachers, friends

and their parents. I gratefully acknowledge my deep indebtedness to all of these.

The present work is an effort to throw some light on “A Perspective on the

Introduction of Coffee Cream by Café Coffee Day”. The work would not have

been possible to come to the present shape without the able guidance,

supervision and help to me by number of people.

With deep sense of gratitude I acknowledged the encouragement and guidance

received by Prof. Sumanta Sharma, Associate Dean - IIPM, New Delhi. I also

convey my heartfelt affection to Mr. Maaz Ahmed Khan who helped and

supported me during the course, for completion of my thesis.

I am also thankful to all of my friends and all the staff of Café Coffee Day, who

helped me a lot directly or indirectly.

SACHIN KHERA

Batch: PGP/SS/2006-08Alumni ID: DS68-M310IIPM, New Delhi

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THESIS SYNOPSIS

Personal Details:

Name: Sachin Khera

Batch: SS 2006-08

Section: FN 9

Specialization: Finance and Marketing

Phone No: +91-9971100621 (Temporary not working)

E Mail ID: [email protected] , [email protected]

Desired Area of Research:

MARKETING

Title of the Research:

A Perspective on the Introduction of Coffee Cream by Café Coffee Day

Research Objective:

For any company existing in the market and leader in the particular

segment it is easy to enter in to the other product segment provided. It should

know the basics about that particular segment provided it should know the basics

about that particular segment.

Café Coffee Day believes in innovation and excitement, and is passionate

about coffee. Company wants to spread the coffee habit amongst every one. To

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do this, from time to time they bring out special coffee powder merchandise. But

as we know many people do not wish to use of filter and wait even for 5 minutes

for their coffee at home. They either choose tea or boiled instant coffee, which

provides lesser taste and aroma.

For any company existing in the market and leader in the particular

segment it is easy to enter in to the other product segment provided. It should

know the basics about that particular segment provided it should know the basics

about that particular segment.

Café Coffee Day believes in innovation and excitement, and is passionate

about coffee. Company wants to spread the coffee habit amongst every one. To

do this, from time to time they bring out special coffee powder merchandise. Now

they have the perfect solution for such customers in the form of merchandise

liquid Coffee Crème. But because this is such an innovative product they want

people to taste it before they buy it so they will be doing a massive free sampling

exercise.

The Coffee Crème sample pack is mixture of 90% coffee with 10% chicory

with permitted preservatives added which is in liquid form packed in individual

bottles of net wt-60 ml; which can made 3 cup of great cup of coffee in no time at

all and which can be used to make hot as well as cold coffee.

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OBJECTIVES OF THE STUDY

To know from people time taken for preparation of coffee crème.

To know from where people like to buy the product.

To know the taste of the particular product.

Pricing of the Coffee Cream

To find out the new marketing strategy is correct or not.

INTRODUCTION TO THE AREA OF RESEARCH

The market is a center around which marketing activity revolve. Market, in

general, may be described as a place where goods and service are offered for

sale, buyers and seller meet and the title of goods is transferred. In olden days,

buying and selling of goods done by coming together in periodical fares held at

specific places and on specific dates.

Peter Drucker, a leading management theorist, puts it this way, “there will

always, one can assume, be need for some selling. But the aim of marketing is to

make selling superfluous. The aim of marketing is to know an understand the

customer so well that the product or service fits him and sells itself. Ideally

marketing should result in a customer who is ready to buy. All that should be

needed then is to make the product or service available”.

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The instants coffees are increasing day by day accompanied by the

demand for the same. Café Coffee Day in order to cater the demand of these

segments of the market has a proposal to enter into this new segment.

This study aims at market research on the Coffee Cream Liquid of Café

Coffee Day. The outcomes of this dissertation are that the company will get the

relevant information about the market. On the basis of this information the

company will launch the new product Coffee Cream in the Coffee market.

To launching the new product, the company should know about the

customers’ perception, like pricing, quality, and interest of buying the new

product. The company will gat to know about these thing only when the customer

used the product and gives the opinion about the new product.

Scope of the Research

With the help of this research the vision of researcher is to redefine the

coffee drinking taste and make it more convenient for their customers to make

coffees at their home or office. While determining the scope of study, the

researcher was looking for a comprehensive dimension. So Café coffee has

been chosen for the study.

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RESEARCH METHODOLOGY

Methodology refers to first an approach towards inquiry and later involves

in to particular methods or techniques. It is systematic method of discovering new

facts or verifying old facts, their sequences in the relationship, casual explanation

and the natural laws, which govern them. To achieve the defined objectives it

outlines the approach for conduct of the whole research work describe the scope,

research design, research instruments, respondents’ characteristics, sample

planning and data collection methods, hypothesis formulation, data analysis tools

and techniques, and period of study.

RESEARCH DESIGN

Due to the objectives of the research the research is more qualitative and

exploratory in nature. In order to have more comprehensive definition and to

become more familiar with the problem

An extensive literature survey will be conducted to collect secondary data

for the location of different variable, probable contemporary issues and clarity of

concepts.

For identification of key issues out of possible variables related to the

various dimensions of research descriptive research design has also been opted

for.

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RESEARCH INSTRUMENT

For the collection of primary data for exploratory research unstructured

questionnaire will be used based on issues identified from literature review. For

descriptive research structured questionnaire will be used to determine the

consumer value criteria. It will be the combination of open and close-ended

questions. Close-ended questions include the semantic differential scale of 1 to

5, 1 being not important and 5 being very important. The semantic differential is a

five-point scale with end points associated with bipolar labels.

DATA COLLECTION

Primary data will be collected from the company officials and their customers by

administering questionnaires and conducting interviews.

Secondary data will be collected through The Bureau of Census and articles from

websites.

Justification for choosing a particular research proposal

Based on my qualification and interest in the Marketing Sector I have

chosen this topic as my research.

Details of the external Guide

Name : Maaz Ahmed Khan

Qualification : MBA (HR)

Designation : Executive, Café Coffee Day

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THESIS APPROVAL LETTER

Dear Sachin,

This is to inform that the thesis topic “A perspective on the introduction of

Coffee Cream by Café Coffee Day”, as proposed by you, has been approved.

This email is an official confirmation that you would be doing your thesis work

under the guidance of Mr. Maaz Ahmed Khan. Make it a comprehensive thesis;

the objective of a thesis should be value addition to the existing knowledge base.

Please ensure that the objectives as stated by you in your synopsis are met

using the appropriate research design.

You must always use the thesis title as approved and registered with us.

Your Alumni ID Number is DS68-M310

You are required to correspond with us by sending at least six response sheets

to [email protected]  (format attached along with this mail) at regular

intervals, before 31st May 2008 (the last date for thesis submission).

 

Regards,

Sumanta Sharma

Dean (Projects)

The Indian Institute of Planning and Management

New Delhi

[email protected]

Phone: 0124 - 4505402 / 29

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TABLE OF CONTENTChapter – 1 INTRODUCTION

COFFEE HISTORY

Chapter – 2 PROFILE OF ORGANIZATION

Company Background

Café Formats

Logo of Café Coffee Day

Business Associations

Customer Profile

Product Profile

Chapter – 3 EXECUTIVE SUMMARIES

Chapter – 4 DESIGN OF STUDY

Review of Literature

Chapter – 5 RESEARCH METHODOLOGY

Chapter – 6 ANALYSIS & INTERPRETATION OF DATA

Chapter – 7 SUMMARY OF FINDINGS

Chapter – 8 RECOMMENDATIONS / SUGGESTIONS &

CONCLUSIONS

Chapter – 9 ANNEXURE Bibliography

Questionnaire

Response Sheets

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TABLE NO.

TITLE

1 Table showing the availability and response from respondents.

2 Table showing the type of beverages that consumed by the respondents.

3 Table showing the time taken to prepare Coffee Cream.

4 Table showing the taste of Coffee Cream.

5 Table showing the price of Coffee Cream, suggested by respondents.

6 Table showing interest of buying the Coffee Cream.

7 Table showing the decision of consumers towards this research activity.

8 Table showing the purchasing the Coffee Cream Bottle.

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GRAPH NO.

TITLE

1 Telecalling data.

2 Type of beverages consumed by respondent.

3 Time taken to prepare Coffee Cream.

4 Taste of coffee cream.

5 Price of Coffee Cream suggested by respondents.

6 Interest of buying Coffee Cream.

7 Decision of consumers towards research activity.

8 Place of purchasing the product

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INTRODUCTION

The market is a center around which marketing activity revolve.

Market, in general, may be described as a place where goods and service are

offered for sale, buyers and seller meet and the title of goods is transferred. In

olden days, buying and selling of goods done by coming together in periodical

fares held at specific places and on specific dates. Sellers put their commodities

in these periodical fares for sales and buyers also used to go there to purchase

the commodities according to their needs. People having surplus goods used to

exchange them for the goods of their needs. The invention of money as medium

of exchange revolutionaries the market system. Thus, market is referred as the

place or geographical area where buyers and sellers assemble and exchange

goods.

The term market is derived from Latin word ‘mercatus’ meaning ‘to trade’.

i.e., purchasing and selling of goods.

So, what is marketing?

Marketing occupies the first place in all business activities. According to

modern marketing concept, marketing starts with the product idea and ends with

customer satisfaction. According to William Stanton, “Marketing is a total system

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of interacting business activity designed to plan, price, promote and distribute

want satisfying products and services to present and potential customer”.

Marketing is perhaps the most complex and challenging function performs

by every business firm. Marketing thinking starts well before production

commences and ends only after rendering after sale satisfaction. It is the set of

those activities necessary and incidental to bring about exchange relationships.

Peter Ducker, a leading management theorist, puts it this way, “there will

always, one can assume, be need for some selling. But the aim of marketing is to

make selling superfluous. The aim of marketing is to know and understand the

customer so well that the product or service fits him and sells itself. Ideally

marketing should result in a customer who is ready to buy. All that should be

needed then is to make the product or service available”.

The American marketing association offers the following definition,

“marketing is a process of planning and executing the conception, pricing,

promotion and distribution of ideas, goods, and services to create exchanges that

satisfy individual and organizational goals”.

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COFFEE HISTORY

Coffee discovered

The discovery of coffee has a very interesting story attached to it. A

long time ago in Arabia there live a goatherd named Khalid. One day his goats

did not return and he went looking for them. He found them frisking around acting

unnaturally gleeful around a plant which had shiny green leaves and red berries.

Khalid was curious and so he tried a couple of the berries himself. He felt

energized almost immediately.

A wise man from a local town near by was passing that way. He

was hungry, tired and very sleepy. He saw the happy goatherd and the coffee

plant. Because he was hungry he tried the berries. He became wide-awake and

was instantly ready to keep traveling.

He took some berries back to his town and boiled them to get a

bitter beverage, rich in strength, and capable of dispersing sleep and weariness.

This brew helped the people in his monastery to stay awake during prayer. It

then spread to other town and monasteries. The wise man became very rich. No

one knows what happened to Khalid.

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Coffee Reinvented

When Arabs discovered how to boil water, they made coffee initially

by boiling the green beans do not give up the coffee oils because the chemical

change caused by roasting has not taken place. Therefore, the taste is very

different. Records indicate the actual roasting and grinding of coffee goes back to

about 500AD.

In the case of coffee, the taste needs to be acquired. Coffee is

naturally bitter and one must learn to drink it. Anyway, coffee didn’t become

popular over a large area until the Ottoman Sultan in Istanbul outlawed it in 1543

because it started to gat more recognition than he wanted. Then coffee becomes

very fashionable!

How coffee came to India?

The Arabs in the 1600’s were very protective of their coffee bean.

They allowed export of coffee bean only after the beans were processed. Legend

has it that a man called Baba Budan bound seven coffee seeds to his belly and

smuggled them out of Arabia and into India. When he reached his home, he

found a cave in the hills near Chickmangalur in south India where he planted the

coffee seedlings. Later he planted coffee in the jungles near Chickmangalur.

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Today, offspring of these original coffee trees are officially known

as “Old Chick”. All of the coffee produced by Amalgamated Bean Company

Trading Ltd (ABC) is grown in Chickmangalur belt and comprises 15% of India’s

coffee export making ABC also India’s largest export of coffee. The coffee we

export is the coffee you are drinking right now!

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PROFILE OF THE ORGANIZATION

From bean to the cuppa that you enjoy!

Company Background

At Café Coffee Day, we take pride in our 130 year old coffee growing

heritage that began in the verdant soil of Chickmagalur where over 10,000 acres

of our coffee plantations lie. From the estates to the trendy cafes that CCD is

synonymous with, our dedicated team strives collectively towards providing all

our customers with a world class coffee experience at affordable prices. It has

indeed been an eventful journey led by Mr. V.G Siddhartha, Chairman CCD

when he initiated his business interests in coffee by incorporating ABCTCL in the

year 1994. From Exports to commodity trading and building a brand, Coffee Day

entered with ‘Fresh n Ground’ and subsequently went up the value chain thereby

revolutionizing the metropolis with Cafes under the brand Café Coffee Day Café

Coffee Day is a division of India's largest coffee conglomerate, Amalgamated

Bean Coffee Trading Company Ltd. (ABCTCL), popularly known as Coffee Day,

a Rs. 300 crore ISO 9002 certified company. Coffee Day sources coffee from

5000 acres of coffee estates, the 2nd largest in Asia, that is owned by a sister

concern and from 11,000 small growers. It is one of India’s leading coffee

exporters with clients across USA, Europe & Japan.

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With its roots in the golden soil of Chickmaglur, the home of some of the

best Indian Coffees and with the vision of a true entrepreneur nurturing it, Coffee

Day has its business spanning the entire value chain of coffee consumption in

India. Its different divisions include: Coffee Day Fresh n Ground (which owns 354

Coffee bean and powder retail outlets), Coffee Day Xpress (which owns 341

Coffee Day Kiosk), Coffee Day Take away (which owns 7000 Vending

Machines), Coffee Day Exports and Coffee Day Perfect (FMCG Packaged

Coffee) division.

Café Coffee Day (CCD) pioneered the café concept in India in 1996 by

opening its first café at Brigade Road in Bangalore. Till about the late 1990’s

coffee drinking in India was restricted to the intellectual, the South Indian

traditionalist and the five star coffee shop visitor. As the pure (as opposed to

instant coffee) coffee café culture in neighboring international markets grew, the

need for a relaxed and fun “hangout” for the emerging urban youth in the country

was clearly seen.

Recognizing the potential that lay ahead on the horizon, Café Coffee Day

embarked on a dynamic journey to become a large organized retail café chain

with a distinct brand identity of its own. From a handful of cafés in six cites in the

first 5 years, CCD has become India’s largest and premier retail chain of cafes

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with 590 cafes in 96 cities around the country and is projected to 900 cafes till

year 2009.

“Enthused by the success of offering a world-class coffee experience,

CCD has opened a Café in Vienna, Austria and is planning to open other Cafes

in the Middle East, Eastern Europe, Eurasia, Egypt and South East Asia in the

coming months.”

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Cafe Formats

Café Coffee Day has been experimenting with café formats for quite

sometime. Backed by the motivation of providing customers with exciting choices

as well as constantly redefining ‘the café experience’, CCD has ventured into the

following formats:

Music Cafés provide customers with the choice of playing their favorite

music tracks on the Digital Audio Jukeboxes installed at the café! There are

around 85 cafes with such jukeboxes. 32 cafes also provide customers with the

visual treat of watching their favorite music videos by means of Video Jukeboxes.

Book Cafés offer the perfect solution to people who think that the coffee

experience is incomplete without browsing through the bestsellers or reading a

classic. CCD’s book corners accentuate the age-old combination of ‘coffee and

books’. This exciting concept has been successfully tested at 15 cafes in 12

cities across India and the numbers are set to grow exponentially. CCD has tied

up with English Book Depot; one of India’s leading book distributors for

placement and rotation of reading materials appealing to Café Coffee Day’s

discerning customers.

Highway cafés on the Bangalore – Mysore highway and NH-8, presents

the traveler en route not only with good coffee and scrumptious snacks amidst

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great ambience but also with clean restrooms to get rid of that weariness from

the road!

Lounge cafés at Hauz Khas, Delhi and Southern Avenue, Kolkata

(Southern Avenue) and Hyderabad (Jubilee Hills) combines the style and luxury

of a lounge with the lively ambience and comfort of a café. With exquisite

interiors, exotic menu and thematic music CCD Lounge offers a whole new

experience to the connoisseur while assisting the latter through its team of

hostesses who are poise and style incarnate and are looked upon as fashion

icons.

Garden cafés at M.G Rd, Bangalore and GKII, New Delhi combine the joy

of rejuvenating amidst verdant landscapes and pots of coffee.

Cyber cafés at Brigade Rd, Bangalore, Airport, Bangalore and Airport,

Delhi combine the urge to surf, not to mention get connected through the internet

while enjoying perfectly brewed cups of coffees, both domestic as well as

International blends!

These are of course just milestones. Do watch out for sports café, singles

café, fashion café…………………….

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Logo of Café Coffee Day

For a brand to stand out and be successful there has to be a personal

commitment from staff at all levels. The target customers must identify with it. It

should be vibrant and have a “life” of its own. Liveliness, growth, fun and passion

depict our brand, our customers, our staff and our future – this is embodied in our

design and color.

Our LOGO colors embody

Red Square= Leadership, passion

White Swirl = Purity of purpose, invigorating properties of coffee

Green Stroke = 125 years of coffee growing heritage of this vertically integrated

Group

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BUSINESS ASSOCIATION

Associations

CCD has emerged as an interactive alternative media for brands to

communicate with the ‘young at heart’.

Other media, such as electronic, print and outdoor, offer brand

communication through visual and audio modes to a large section of the

populace, both relevant and irrelevant. Café Coffee Day offers a much more

interactive, targeted communication, sometimes adding even a taste dimension

to a brand idea!

Various in-café collaterals used to impart visibility to a brand inside a café

or to add the element of interactivity to a campaign are Posters, Tent Cards,

Danglers, Leaflets, Brochures, Coasters, Drop boxes, Contest Forms, Stirrers,

and Standees etc.

Over the years, CCD has successfully promoted a number of

brands/products/events through various innovative tactics and promo ideas.

Cashing in on its mass captive audience, we at CCD have entered into tie-ups

and promotions which are well knit with our brand promise and which can be

creatively used to woo the Indian Youth.

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PROMO ARCHIVE

The Levi's Campaign

The 6” Below the Naval Jeans campaign, the Sykes Reversible (Ulta Pulta)

campaign, the Levi’s 501 campaign, the TLTT (The Levi’s Torture Test), the

‘Hello Gorgeous’ campaign et all are some of the successful in café activations

designed and executed for Levi’s. Every season CCD becomes an important

media for Levi’s to launch its new range of apparels. Along with providing

tremendous on ground visibility in terms of wall visuals, tent cards, danglers,

posters etc., a contest (wherein customers could win Levi’s GVs) is designed to

inject customer interactivity and to add excitement to the entire campaign. The

cohesiveness of the entire campaign is accentuated by creating a new drink and

christening it as the Levi’s drink for the promo period!

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The LIRIL Campaign

Liril launched its new range of soap – Liril Orange nationally through CCD

by means of an innovative campaign designed for the same which included the

creation of 3 new drinks called Liril Coolers (the colors of the drinks matching the

new color range of Liril) along with heavy in-café branding by means of

collaterals e.g. Tent cards, Menu cards, Danglers, Posters, TV stickers, Badges

& Soap dispensers (in the rest rooms).

The TVS Scooty Valentine Campaign

The Valentine month in 2004 witnessed an innovative campaign for TVS

Scooty. CCD promoted TVS Scooty by means of a creative promotion which

besides adding visibility and customer interactivity also conveyed the brand

attitude to the end customer and helped them relate to the same. Through the

‘TVS Scooty Valentine Singles Campaign’, customers were asked to enter the

contest of why they would rather be single and make TVS Scooty their Valentine

that year. The slogans/answers served as a feedback forum for the brand

managers to analyze the brand connectivity of Scooty with its TG, not to mention

the collection of database of the potential buyers. To add to the festivities of the

Valentine month, CCD created 2 special combos called the TVS Valentine

Combos– Hot & Cold (2 ice blended Cold coffees/2 Café Mochas with a

Chocolate Fantasy). The contest was of course made attractive by the no. of

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freebies like Sony Discmans & MP3 players etc. which customers stood to win.

Not to mention the Mega prize of a 4 stroke TVS Scooty for 2 lucky winners!

The Sugar Free campaign

In order to promote Sugar Free, CCD launched a “Low calorie menu” in

association with the former for the calorie conscious. The new menu consisted of

a wide range of Low calorie Hot coffees, International coffees, Tea, Tropical

Iceberg & a range of veg. and non-veg. food as well as deserts like Lemon

Soufflé to name a few. This menu was communicated to the customer by means

of Sugar Free branded menu boards, menu cards etc. Also, a few bottles of

Sugar Free were displayed at the counter to serve as a pointer to the on-going

activity.

The Channel V- Get Gorgeous Hunt

ICCD was the exclusive on ground partner for the national hunt

for the most gorgeous female models by Channel V, wherein

candidates could drop their entry forms with portfolio at any

CCD outlet. The event was heavily promoted by CCD through in café branding and on

air by Channel V. CCD also launched a new range of ‘Get Gorgeous drinks’ as part of the

promotion. Innovative collaterals like branded stirrers etc. were used to add that extra

element of surprise. So much so was the success of the campaign that Channel V has

chosen CCD to be the on ground partner for ‘Get Gorgeous- Part II’.

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The Himalaya Honey Campaign

The Himalaya Drug Company had recently entered into a tie up with Café Coffee

Day to promote their honey. This honey was made available through over 100

Café Coffee Day outlets across 7 cities, in a 3-month promotion where Coffee

Day customers experienced the taste of pure of honey in innovative ways. Honey

Cappuccino, Honey milk shake, rich chocolate cake and ice cream topped with

honey and nuts! Four unique dishes were conceptualized by Café Coffee Day,

each enriched with the goodness of pure Himalaya Honey. These were an

instant hit with the customers. In addition to honey-based items, bottles of

Himalaya Forest Honey were also available in all Coffee Day outlets.

Movie Tie-Ups

CCD has become an important national on ground partner

for Production Houses to promote movies better among the

masses by means of colorful collaterals like – posters, tent

cards, danglers et al. Interactivity is ensured by conducting exciting contests

around the movie wherein customers with the correct answers stand to win

movie cassettes, CDs, movie tickets as prizes and also through a Lucky draw get

a chance to win a ‘Coffee date with their favorite movie stars’. Hence, the ‘touch

& feel’ experience to the movie.

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The ‘Mujhse Shaadi Karogi’ Promotion

The contest, starting July 10, 2004 ran across 168 cafes in 42 cities for a

month, where any customer billing a ‘Shagun’ amount of Rs 301 was guaranteed

to win at least one prize ranging from audiocassettes to movie tickets and a

chance to enter a lucky draw, which would win them a coffee date with Priyanka

Chopra. To heighten the excitement, CCD even created an ambience of ‘Shaadi

Season’ with cafe staff wearing heart shaped badges with ‘Mujhse Shaadi Karogi

Contest @ CCD’ pinned on their shirts. Creatively designed posters and tent

cards in the wedding card format were used as tools to encourage customers to

be a part of this contest.

Other Successful promotions have been conducted for movies like Ladder

49, The Village, Khakee, Mughal-e-Azam, Shabd etc.

Sports Tie-UP

Recently café coffee day has tied up with Chennai Superkings as there official

food sponsor in IPL T20 Matches.

BE A SANTA, and we give you lots of return gifts!!!!

CAFÉ COFFEE DAY for the festive season of Christmas and New Year brings a

chance to win prizes at the "BE A SANTA CONTEST".

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CUSTOMER PROFILE

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The café is a meeting place for 15-29 year olds, both male

and female who are served the best coffee by friendly and

informed staff, in an uplifting and invigorating ambience.

Research shows that teen-agers form 25% of our

customers while 38% of the customers are between 20 and 24years and another

23% belong to the age group of 25-29 years. Students and young professional

comprise around 72% of our customers.

18% of the customers visit the cafes daily while another 44% visit weekly.

Each café, depending upon its size attracts between 500 and 800 customers

daily, mainly between 4pm and 7 pm. Customers describe Café Coffee Day as

the place they frequent most after “home and workplace/college”. It is a place

where they meet friends and colleagues, in groups of 3 or more; a place where

they rejuvenate and are free to be themselves rather than a place to be “seen at”

vis a vis other cafes.

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PRODUCT PROFILE

PRODUCT PROFILE HOT Coffee International Coffee Coffee on rocks   Ice Blended Coffee Cream Blended coffee Fruit Frappe   Hot Chocolate Tea Powder Coffee   Cool Drinks Creamosas Ice Creams   Cool Refreshers Sundaes Quick Bites   Merchandise Coffee Ad Ons  

MERCHANDISE

Every one likes to cherish good times with a hope that they last forever. We

make this a reality, in the form of merchandise, specially chosen and created for

you to carry a piece of the good times spent at Café Coffee Day! So visit your

nearest CCD to pick these trendy items of merchandise

today!!

Café Coffee Day Merchandise now got more

Affordable!

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MERCHANDISE

Funky Caps Rs 60 onwards

Cool T-Shirts Rs 299 onwards

Bags Rs 225 onwards

Mugs Rs 80 onwards

Coffee Filters Rs 120 onwards

Mints Rs 40 onwards

Coffee Powders

Arabicaah Rs 65

Perfect Rs 55

Charge Rs 45

Dark Forest 200gms Rs 125

Dark Forest 500gms Rs 260

Malabar Monsoon 200gms Rs 125

Tea &Cream

Assam Organic Tea Rs 110

Coffee Crèam Rs 80

New Introductions

Chatpata Wafers

Masala Crunch Wafers

Almond Biscotti

CCD’s guide to Active Holidays (A travel guide focusing on adventure

sports)-Rs.150

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Café Beat reaches more than a million smart, receptive and upwardly mobile

youth of India every month. It is one of the most widely read YOUTH magazines

in the country and is a part of one of the largest Indian retail youth brands - Café

Coffee Day.

CAFÉ BEAT FACTFILE

12 pages, all color, monthly tabloid. Available at all cafes across the

country (205 cafes in 49 locations as of Today!).

Available FREE of cost to customers for in-café reading. Many customers

also carry it away for their referrals. 38% of the customers at CCD read Cafe

Beat (survey conducted in Aug.'04 in the 4 metros). CCD gets around 3 million

walk-ins in all its cafes per month.

Essentially a youth magazine covering topics like movies, music, travel,

lifestyle, e-dating, books, career etc. which interest the youth.

Displayed on magazine stands / counter at the cafes. The new issue is

kept on the tables during the first week for greater visibility.

Readership profile: Students and young professionals, mostly. SEC A and B.

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“The Kiss that Counts”

Do you remember your first kiss? The ‘hello’ that changed your life? It is

the first experience, the earliest memories that shape our lives……and make us

who we are. Muse over the experiences ranging from loneliness and betrayal to

rapture and satisfaction and learn more with this issue of Café Beat.

Inside Cafe Beat

Every month Café Beat brews a story for the ‘young’ and the ‘young at

heart’, a tale that they can relate to, a phase that they have experienced or are

doing so and a decoction, which makes them feel FOREVER YOUNG!

Check out the FQ (‘Funk Quotient’) of college bands in ‘Phat Noise’ and

witness ‘The Ticket’ review the movies coming to the theatres near you.

Be informed about the list of exciting events just around the corner. You

simply can’t miss these

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Know more about the latest Cafe Coffee Day launched in your

neighborhood and find the expert, Harish Bijoor throw light on how the café of

tomorrow will look and feel!

Is Sandra Bullock still congenial? Is direction Antara Mali’s cup of coffee?? Get

your dose of gossip while navigating through the grapevine.

Mr. Bean talks to the troubled hearted

Add more Gadgets and Gizmos to your wish list with the G&G!

Know who all have bean modeling this month?

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EXECUTIVE SUMMARY

The title of the study is topic “A perspective on the introduction of Coffee

Cream by Café Coffee Day” on the basis of –

Objectives

To know from people time taken for preparation of coffee crème.

To know the taste of the particular product.

Pricing of the Coffee Cream

The present topic aims at studying the market and research on the Coffee

Day’s new product ‘Coffee Cream Liquid’ is on the basis of above-mentioned

criteria.

The instants coffees are increasing day by day accompanied by the

demand for the same. Café Coffee Day in order to cater the demand of these

segments of the market has a proposal to enter into this new segment.

This study aims at market research on the Coffee Cream Liquid of Café

Coffee Day. The outcomes of this dissertation are that the company will get the

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relevant information about the market. On the basis of this information the

company will launch the new product Coffee Cream in the Coffee market.

To launching the new product, the company should know about the

customers’ perception, like pricing, quality, and interest of buying the new

product. The company will get to know about these things only when the

customer used the product and gives the opinion about the new product.

In order to know the same, the company using he same marketing

strategy called sampling strategy.

Coffee Day would be sampling 80,000 bottles of Coffee Crème across the

country in few cafes. They have attached the no. of cafes and the cities where

they are doing a sampling activity. The Coffee Crème would be sent through

stores truck and would keep them posted the minute they dispatch to particular

city.

Marketing in charges places shortlist the café they would like to do this

activity in their respective city and places inform their store to dispatch

accordingly to cafes well in advance.

They need to call all the café managers for a weekly managers meeting

before doing this sampling activity in their cafés and make their taste the product

which would also give them and idea of the product and would help them

address customer queries in the cafes while doing the sampling. They need to

discuss with food and beverages in charge in their region on hoe to make hot or

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cold coffee with Coffee Crème during the café manager meeting and fix a date

accordingly with them well in advance.

A bottle of Coffee Crème would be given to a customer who bills more

than Rs.100/- at the café or a regular customer.

Coffee Day need to collect the personal data of the customer to take the

free sample that is their name, e-mail id and telephone no., by maintaining small

note pad or by taking the details in a small sheet a paper and carefully storing it

in a box. The main idea to collect the personal data is to take the feedback

regarding the product by doing Tele Calling, and based on the feedback they

would be launching the same as a the part of merchandise.

Data is collected in form of –

Primary data

Secondary data

Primary data is collected from telephonic conversation with customers,

who get the sampling of Coffee Crème.

Secondary data is collected from website, journals, magazines and

previous project. The data collected from both the sources is useful to

understand the company background market situation if the companies,

customer perception and competitors strength and weaknesses. The data is very

useful to analyze the present market and give the relevant information to the

company.

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Conclusion from the study

The existing player in the market is Coffee Day, Nescafe, BRU, Green

label, Tata Coorg.

The marketing and promotion strategies of all the companies are same but

this time the Coffee Day use different type of strategies to research on new

product in the coffee market.

Having brand image Coffee Day is looking for the best pricing, promotion

and distribution strategy.

Company comes up with acceptable coffee taste.

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DESIGN OF THE STUDY

BACKGROUND OF THE STUDY:

Theoretical background of the study is based on the “research on new

product in the coffee market” at Coffee Day, which mainly for the study of

consumer perception about the new product.

There is one relatively easy way of finding out about customer and that is

to ask them about themselves. But for that we need to know what questions to

ask for the process like one of those games. Where we have to discover the

mystery object by asking the least number of questions. To know laterally about

the customer reaction on the product. We would require such vast volume of

information that we may never be able to make practical use of it.

In the most traditional forms of marketing research is therefore narrowed

down to these facts which of direct use, by using models which map the

purchase process. This approach focuses on the aspect of the customer’s life,

which is practical interest to the marketer. There is a range of alternative models

of these AIUAPR, which almost direct a links up to the step in marketing.

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AIUAPR

Awareness

Interest

Understanding

Attitude

Purchase

Repeat

Awareness: Before anything else can happen the potential market must be

aware of the service that exists. Thus the first step must be to gain the attention

of the target audience. If the audience doesn’t hear the message thy not act on it,

no matter how powerful the message is.

Interest: It is not just enough to grab the attention, but also the message must

interest them and persuade them product or service is relevant to their needs.

The content of the message must therefore be clearly meaningful and relevant to

the target audience’s needs.

Understanding: Once the interest is established, the prospective customer must

be able to appreciate how well the product or service offered meets his needs.

Attitude: That a message must go even further, to persuade the reader to adopt

a sufficiently positive attitude towards the product which he is going to purchase.

There is no adequate way of describing how this may be achieved; it simply

depends on the magic of the copywriter’s art and the strength of the product it

self.

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STATEMENT OF THE PROBLEM

For any company existing in the market and leader in the particular

segment it is easy to enter in to the other product segment provided. It should

know the basics about that particular segment provided it should know the basics

about that particular segment.

Café Coffee Day believes in innovation and excitement, and is passionate

about coffee. Company wants to spread the coffee habit amongst every one. To

do this, from time to time they bring out special coffee powder merchandise. But

as we know many people do not wish to use of filter and wait even for 5 minutes

for their coffee at home. They either choose tea or boiled instant coffee, which

provides lesser taste and aroma.

Now they have the perfect solution for such customers in the form of

merchandise liquid Coffee Crème. But because this is such an innovative product

they want people to taste it before they buy it so they will be doing a massive free

sampling exercise.

The Coffee Crème sample pack is mixture of 90% coffee with 10% chicory

with permitted preservatives added which is in liquid form packed in individual

bottles of net wt-60 ml; which can made 3 cup of great cup of coffee in no time at

all and which can be used to make hot as well as cold coffee.

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A bottle of Coffee Crème would be given to a customer who bills more

than Rs.100/- at the café or a regular customer.

Coffee Day need to collect the personal data of the customer to take the

free sample that is their name, e-mail id and telephone no., by maintaining small

note pad or by taking the details in a small sheet a paper and carefully storing it

in a box. The main idea to collect the personal data is to take the feedback

regarding the product by doing tele-calling, and based on the feedback they

would be launching the same as a the part of merchandise.

The main reason to launch Coffee Crème is to redefine the coffee drinking

taste and make it more convenient for their customer to make coffee at their

home or office. The recipes are provided on the label, the customer need not be

a traditional coffee drinker, its for people who are constantly on the move and

have no time and not much knowledge to make a good cup of coffee, yet love the

taste of coffee. The main advantage of coffee crème is its speed of preparation

(no time is required for coffee decoction to form) and its simplicity of use

compare to other forms of making coffee.

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Purchase: While the reader is considering the advertisement is the

comfort of his arm chair, the final decision on other may take place some time

later when the prospective buyer tries to find the shops which stock the product.

Repeat purchase: Only if the customer is satisfied with the product he will

turn in again to repeat the purchase.

Need and importance of the study

The need for the study is as follows,

To study the awareness and perception of customer towards the new

product.

To know the quality of particular product compare to other product.

To know the price of the product based on certain attributes.

To know from people, how much time Coffee Crème will take to prepare.

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Objective of the study

To know from people time taken for preparation of coffee crème.

To know from where people like to buy the product.

To know the taste of the particular product.

Pricing of the Coffee Cream

To find out the new marketing strategy is correct or not.

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REVIEW OF LITERATURE

Purpose:

Economy is clearly the greatest advantages of secondary data.

Instead of printing data-collection forms, hiring field works, transporting them

throughout the field area and editing and tabulating the results, researchers,

alone or with some clerical assistance, may obtain information from a published

record complied by somebody else. Also, secondary data can be more quickly

obtained. While a field project often takes 60-90 days or more, secondary data

cab often be collected within a few days or even hours.

Another advantage of some secondary data sources is that they provide

information that could not be obtained by the typical organization. The Bureau of

Census, for example, can require retailers to divulge sales, expenses and profit

information that normally would be inaccessible to the ordinary course of events,

are less subject to the biases that might occur if the researcher were to gather

the information for specific purpose.

Such numbers may daunt even sophisticated scholar, yet the importance

of mastering the major sources of secondary data is clear. Competent

researchers must become thoroughly acquired with the major sources, especially

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those pertinent to the researchers’ organizations, while also exercising the

imagination required locating valuable data in out of the way places.

Methodology:

Secondary data are either internal or external to the company

considering their uses. Internal data are typified by summaries of sales

representatives’ reports invoices, shipment records and operating statements. A

research manager must necessarily become familiar with all material of this type

that is available within the company. Company records must be constantly

explored so as not to overlook information needed for current marketing research

projects.

The collection of internal data is largely a matter of knowing the

company’s operating procedures and establishing systematic methods for

recording the desired information. Collection of external data is more difficult

because the data have much grater variety and the sources are more numerous.

External data can be divided into four classes: -

1. Census and registration data.

2. Individual project report publicly circulated in encyclopedias, books,

monographs, bulletins and periodicals.

3. Data collected for sale on a commercial basis.

4. Miscellaneous data.

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Conclusion:

On many occasions, researchers must choose from among two or more

sources of data, the choice should be guided by the determination of which data

score highest on the following considerations.

Pertinence: To be usable, the data must be use the same units of

measurements specified in the project must be applicable to the period of time in

question and must be derived form of universe of interest. Classes of data must

be constructed in the same way as in the project.

Who collected and published the data and why? In evaluating secondary

data, the researcher must examine the organization that makes that collected the

data and the purposes for which they were published. An organization that

makes the collection and publication of data its chief functions is apt to furnish

accurate data. Obviously, the success of such affirm depends on the long run

satisfaction of its clients that the information supplied is accurate.

This ability of an organization to procure the wanted information is a

pivotal consideration. This often reduces itself to a matter of authority and

prestige. The U.S. Bureau of Internal Revenue, for instance, can obtain accurate

information about income more easily than any private firm simply because it has

legal authority to do so.

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When feasible, the capabilities and motivation of the individuals

responsible for the data collection should also be appraised. Reputation,

experience and degree of independence on the particular project are all germane

considerations in assessing the reliability of an “expert”. An individual working for

an independent research agency would be more likely to turn out an accurate

report than the same individual working for an organizations committed to one

side of a question.

Discovering the purpose for which data republished is mandatory for an

adequate evaluation of secondary data. Data published to promote the interests

of a particular group whether political, commercial or social are suspect. At the

same time, not all data created to sources with an exe to grind should be

dismissed out of hand nevertheless; information so procured should always be

handled with care.

Data collection methods: If a source fails to give a detailed description

of its methods of data collection, researchers should be hesitant about using the

information provided. All too often shyness about revealing the procedures used

to collect data suggests the employment of inadequate methods. Most primary

sources, however, described, their methods, even if only briefly. When the

methodology is described, researchers should subject it to a painstaking

examination. Even if the procedures appear sound, caution must be exercised

because weakness tends to be camouflaged. Searching questions must be

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answered positively before the data can be used. If a sample was used, was it

selected objectively? Was it large enough, particularly for the sub-samples? Was

it chosen from the universe or interest? Was the questionnaire adequate for

getting the desired information? What kind of supervision was exercised over the

people who actually collected the data? Were any checks made on the accuracy

of the field workers’ results?

General Evidences of careful work: An indispensable point of evaluation

is the general evidences that the data have been collected and processed

carefully. Is the information presented in a well-organized manner? Are the tales

constructed properly and are they consistent within and among themselves” are

the conclusion supported by the data?

Conflicting Data: If several sources of data relating to a researcher’s

problem are available, the data can be submitted to quality control analysis of the

sort applied in production. After dividing the data into “good” and “poor” on the

basis of criteria like those mentioned above, correlations on points of interest can

be run between the two groups, and statistical tests can be made. In projects that

rely heavily on secondary data, this technique is particularly valuable.

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Benefits Derived From The Review Of Literature:

1. It facilitates to know,

Types of secondary data.

Advantages and disadvantage of secondary data.

Uses of secondary data.

Evaluation of secondary data.

2. It helps to know the following,

Topic on which the similar research has been done previously.

Purpose of the earlier similar research.

Methodology adopted in earlier research.

Conclusion derived form the earlier research.

3. If facilitated to know how this research is different from the earlier once.

4. Helped the researcher to know the area in which more concentration is

needed.

5. Helped in making this research more specific and precise there by

enabling to analyze the problem systematically.

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RESEARCH METHODOLOGY

Type of Research:

Here the types of research, which are used for data collection, are

Descriptive Research. In this descriptive research the researcher colleted the

database of customers, who got the sampling bottle. Researcher also made the

questionnaire and telephonic interview of customer.

Sampling Technique:

The sampling technique used for this report is stratified random sampling.

Why stratified random sampling?

Obtaining information about parts of universe.

Greater precision through stratification.

How this technique works?

The universe to be sampled is divided into the groups that are mutually

exclusive and include all items in the universe.

A simple random sampling is then chosen independently from each group

or stratum.

Stratified random sampling differs from simple random sampling. In that

with the latter sample items, the sample is designed. So, that a separate random

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sampling is chosen from each stratum. In simple random sampling the

distribution of the sample among strata is left entirely to chance.

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Sample Size:

As Café Coffee Day have wide range of customers, the selection of

samples was difficult. But, with the best of my knowledge the researcher chose

750 customers of heterogeneous nature of Café Coffee Day. And the researcher

got the responses from 510 customers out of total 750 customers. From these

510 customers, 108 customers did not use the product and that’s why they are

not able to give answer of any questions. Rest of 402 customers has given the

answers of questionnaires.

So that the researcher has taken the final sample size is 402.

Instrumentation Technique:

The instrumentation techniques used for this research are:

Questionnaire.

Personnel Interview

Most of the questions are closed ended and open ended, asked only

under the circumstances when needed.

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Questionnaire

Unstructured Structured

Open Ended Close Ended

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Actual Collection of Data:

There are basically four methods for data collection.

Survey Method

Experimental Method

Observation Method

Questionnaire: 1. Structured

2. Unstructured

The data was collected by the researcher through telephonic conversation

with customers.

Scope of the study

The research that the researcher has conducted will help Café

Coffee Day in many ways to increase their sales and to understand their

consumer satisfaction level. With the help of this research the vision of Café

Coffee Day is to redefine the coffee drinking taste and make it more convenient

for their customers to make coffees at their home or office.

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Limitation of the study

As each and every research, my research also has some of its own

limitation. Some of them are illustrated below.

As the customer belt of Café Coffee Day is huge, the researcher could not

meet all of them to collect information. So, the researcher had to take the sample

out of the existing customers and conduct the study.

The method choose to collect information are questionnaire. As

questionnaires take the time of the customers, many customers were not ready

to give the require information.

Due to the scarcity of time the study was limited to Bangalore city only.

The customer group or the sample group includes only that customer who

got the free sampling bottle.

Personal bias i.e. subjectivity in analyzing the data collected.

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RESPONDENT PROFILE

“Respondent is the person present in the sample size who gives response

to the questions asked through telephonic conversation”.

For my research the respondents group included all type of people like

musicians, software engineers, corporate, businessmen, families, self-employed

people etc.

Many of the respondents would like the coffee day’s beverages. They

would like to sit in café coffee day listening to the music and enjoying their

beverages. Majority of customers like the taste of coffee crème liquid and they

are very excited to buy this product.

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ANYLYSIS AND INTERPRETATION OF DATA

Table – 1 Table showing the availability and response from respondents

Availability of respondents No of respondents PercentageCustomers not accessed 32 32.00%Customers accessed but not replied 14 14.00%Customers accessed and replied 54 54.00%Total 100 100%

Source: Primary data

Table showing the availability and response from respondents

Analysis: The tables clearly indicate that how many respondents able to

access. That is 32 % respondents who could not be accessed.14.0 %

respondents who were accessed but not able to give response. Only 54.0 %

respondents, who were gave response.

Inference: The total sample collect by the researcher was 100. Out of this

data maximum respondent give the response so calmly. Very less respondents

have not able to giving response because of they did not use the product and

some of respondent were not able to be accessed.

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Graph – 1 Graph showing the availability and response from respondents.

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Table – 2 Table showing the type of beverages that consumed by the respondents.

Beverages Response Percentage     Hot Coffee 78 78%     Cold Coffee 22 22%     Total 100 100%

Source: Primary data

Table showing the type of beverages that consume by the respondents

Analysis: From the above table we can find that maximum no of

respondents i.e. 78 % respondents consumed hot coffee and the rest of 22 %

consume cold coffee.

Inference: From the graph we can assume that maximum respondents

want to use Coffee Cream as a hot coffee.

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Graph – 2 Graph showing the type of beverages that consume by the

respondents

78%

0%

22%

Hot Coffee Cold Coffee

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Table – 3 Table showing the time taken to prepare the Coffee Cream

Time taken to prepare Rate Response Percentage       Less than 4 min 8 out of 10 8 0.08       4 to 10 min 5 out of 7 90 0.9       More than 10 min 1 out of 5 2 0.02       Total   100 1

Source: Primary data

Table showing the time taken to prepare the Coffee Cream.

Analysis: 8.0 % respondents said that Coffee Cream takes less than 4

minutes to prepare.

90 % respondents said that Coffee Cream takes 4-10 minutes to prepare.

2 % respondents said that Coffee Cream takes more than 10 minutes to prepare.

Inference: Graph shows that Coffee Cream takes 4-10 minutes for

preparation.

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Graph – 3 Graph showing the time taken to prepare the Coffee Cream.

Ease of use

8%

90%

2%

Less than 4 min 4 to 10 min More than 10 min

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Table – 4 Table showing the taste of coffee cream

Taste Rate Response Percentage       Very Good 7 – 10 72 0.72       Good 5 – 7 25 0.25       O.K. 3 – 5 2 0.02       Bad 1 – 3 1 0.01       Total - 100 1

Source: Primary data

Table showing the taste of coffee cream

Analysis: From the above table we can indicate that 72 % respondents

very much like the taste of Coffee Cream. 25 % respondents said that Coffee

Crème is good as compare to instant coffee. 2 % respondents said that Coffee

Cream was ok only and 1 % respondents did not like the taste of Coffee Cream.

Inference: Majority of respondent very much like the taste of Coffee

Cream, few of them did not like the taste of it.

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Graph – 4 Graph showing the taste of coffee cream

Taste of Coffee Cream

72%

25%

1%2%

Very Good Good O.K. Bad

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Table – 5 Table showing the price of coffee cream, suggested by respondents

Price of coffee cream Response Percentage     Less than 10 Rs. 6 0.0597     Rs. 10 – 20 41 0.4055     Rs. 20 – 40 51 0.5139     More than Rs. 40 2 0.0199     Total 100 1

Source: Primary data

Table showing the price of coffee cream, suggested by respondents

Analysis: From the above table we can easily find that 6 % respondents

suggest the price of Coffee Cream should be less than 10 Rs.

41 % respondents suggest it price should be in between 10 - 20 Rs.

51 % were suggested the price should be in between 20- 40 Rs

Very less respondents i.e. 2 % suggest its price should be more than 40 Rs.

Inference: From the graph we can assume that the price of Coffee Crème

should be in between 30-40 Rs.

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Graph – 5 Graph showing the price of coffee cream, suggested by

respondents

6%

41%51%

2%

Less than 10 Rs. Rs. 10 – 15 Rs. 20 – 40 More than Rs. 40

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Table – 6 Table showing interest of buying the coffee cream

Interest of Buying Responses Percentage     Yes 98 0.9776No 2 0.0224     Total 100 1

Source: Primary data

Table showing interest of buying the coffee cream

Analysis: Maximum respondents i.e., 97.76 % have very much interested

to buying the Coffee Cream and remaining only 2.24 % respondents have not

interested to buy such kind of product.

Inference: We can easily find out few of the respondents would not like to

buy the Coffee Cream, Maximum respondents are very much interested to buy

such kind of product.

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Graph – 6 Graph showing interest of buying the coffee cream

98%

2%

Yes No

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Table – 7 Table showing the decision of customers towards this research activity

Decision Responses Percentage     Yes 54 54%No 46 46%     Total 100 100%

Source: Primary data

Table showing the decision of customers towards this research activity

Analysis: 54 % respondents agree with Coffee Day’s research activity.

46 % were not agreed with the company’s decision.

Inference: From the graph we can assume that more than half of the

respondents agreed with Coffee Day’s research activity.

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Graph – 7 Graph showing the decision of customers towards this research activity

42

44

46

48

50

52

54

Yes No

Yes

No

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Table – 8 Table showing the place of purchasing the Coffee Cream Bottle

Place of Purchasing Responses Percentage     Café Coffee Day 61 61%General Market 39 39%     Total 100 100%

Source: Primary data

Table showing the place of purchasing the Coffee Cream Bottle

Analysis: Form the above table we can find out that majority of

respondents i.e. 61 % want to buy the product from Café Coffee Day. 39 % said

that, if the product will available in general market, it would be better for them.

Inference: We can easily find that more than half of customers want to

buy the Coffee Cream from Café Coffee Day.

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Graph – 8 Graph showing the place of purchasing the Coffee Cream Bottle

Place of purchasing the product

61%

39%

Café Coffee Day General Market

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SUMMERY OF FINDINGS

Most of the consumer consumes Coffee Crème as hot coffee.

The maximum market says that it will take 3-4 minute to prepare.

Most of the customer likes the taste of Coffee Crème.

Most of the market is very much interested to buy Coffee Crème.

Most of the market says that the price of the 60 ml bottle of Coffee Crème

should be in between Rs. 40 to 50 /-

Majority of customer prefer to buy Coffee Cream from Café Coffee Day.

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RECOMMENDATION AND SUGGESTION

Recommendations and suggestions are the outcome of interpretation of

collected data. In other words, procedure of converting raw data collected in to

useful information is called as recommendation or suggestion. Usually this step

serves the company to understand the problem existing and to design the

solution.

Recommendation and suggestion are very important for a research or a

study. So with the help of my study, the researcher can give the following

recommendation and suggestion;

Company should go for attractive advertisement to bring the attention of

customers, towards the product.

Company should provide the Coffee Cream in small packets such that it is

easy to carry for all type of people.

Company should concentrate on making the bottle attractive as much as

possible.

If company can satisfy the flavor urge of the customers than company can

grab the huge amount of consumers.

Company should mention the integrants contains for making the Coffee

Cream, liquid.

Company should concentrate more on the product availability such that it

is available in every nook and corner.

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The price of the Coffee Cream should be around Rs.40/- for the 60 ml,

which can be affordable by all type of customers.

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CONCLUSION

The recommendation provided is strictly based on the information gathered by

market survey through the tele marketing.

From the above detail we can easily conclude that, Coffee Day has to take

necessary step towards the Coffee Cream, which should take less time to

prepare.

We can also conclude that, the innovative product called Coffee Cream will prove

to be an effective taste definitely attracts all type of customer.

Price of the Coffee Cream should be fixed around 40/- Rs.

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ANNEXURE

BIBLIOGRAPHY

Reference Books:

Philip Kotler Marketing Management.

Paul Pefer & Marketing ManagementJames H. Donnelly

Malhotra N. K. Marketing Research-An Applied Orientation

Reference from website:

Cafe Coffee Day

Wikipedia

Cafecoffeeday blog

Delhi capital

Reference from previous project

Marketing Research on consumer satisfaction towards Café Coffee Day.

Developing launching strategy for Coca-Cola’s for coffee and tea.

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QUESTIONNAIRE

Respected sir/madam,

I am Sachin Khera, an MBA student of Indian Institute of

Planning and Management. As a part of a curriculum, I am conducting a study

on, “RESEARCH ON A NEW PRODUCT IN THE COFFEE MARKET” at Café

Coffee Day.

I will be grateful if you answer the following questions:

Name:

Telephone number:

Email id:

1. Which beverage did you make while using the “COFFEE CREAM”?

Hot coffee

Cold coffee

2. A part from the taste do you feel that, “COFFEE CREAM” is easy to make,

compared to instant coffee? (rate it on the scale of 1-10)

TIME RATE

Less than 4 minutes more than 8

4-10 minutes 5-7

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More than 10 minutes Less than 5

3. How do you feel after consuming the, “COFFEE CREAM”?

(Rate it on the scale of 1-10)

RATE

Very Good 7-10

Good 5-7

OK 3-5

Bad Less than 3

4. Would you like to buy, “COFFEE CREAM” if it will launch in market?

Yes

No

5. What should be the price range of 60 ml, “COFFEE CREAM”?

Less than 10 Rs.

10-15 Rs.

15-20 Rs.

20-25 Rs.

More than 25 Rs.

6. Would you like to buy, “COFFEE CREAM” only from Café Coffee Day?

Yes

No

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7. Do you agree the decision made by Café Coffee Day that the new product

“COFFEE CREAM” has given to only those customers who spend more

than 100/- Rs. In Café Coffee Day and regular customer?

Yes

No

8. If you have any suggestion, than please specify,

________________________________________________________________

________________________________________________________________

Thank you.

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RESPONSE SHEET

Response sheet number: 1

Thesis Topic: “A perspective on the introduction of Coffee Cream by Café Coffee

Day”

Date: 27-may-2008

Details:

Name: Sachin Khera

Batch: PGP SS 2006/2008

Alumni Id: DS68-M310

Phone No: +91-9971100621

Email Id: [email protected]

[email protected]

Date when the guide was consulted: 25- May-2008

Progress of the work:

Collection of company data through Secondary Research using internet like

company website and other related websites. Mainly collection of data like

company history, business profile, branches in Delhi, and defining a problem

statement.

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Response sheet number: 2

Thesis Topic: “A perspective on the introduction of Coffee Cream by Café Coffee

Day”

Date: 7-June-2008

Details:

Name: Sachin Khera

Batch: PGP SS 2006/2008

Alumni Id: DS68-M310

Phone No: +91-9971100621

Email Id: [email protected]

[email protected]

Date when the guide was consulted: 6-June-2008

Progress of the work:

Worked upon Executive summary and Statement of problem.

Comments from external guide:

We discussed about how to make a Survey form (questionnaire) to find out the

awareness of the consumer of café coffee day coffee cream product and area of

survey was yet to define.

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Response sheet number: 3

Thesis Topic: “A perspective on the introduction of Coffee Cream by Café Coffee

Day”

Date: 10-June-2008

Details:

Name: Sachin Khera

Batch: PGP SS 2006/2008

Alumni Id: DS68-M310

Phone No: +91-9971100621

Email Id: [email protected]

[email protected]

Date when the guide was consulted: 9-June-2008

Progress of the work:

Wrote Product Profile, Background study of the topic and Prepared Sample size.

Comments from external guide:

We discussed about what sample size to take which can help in making

questionnaires and carry out research.

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