cabin safety evaluation program. 04.06.06 what is a cabin safety evaluation? a performance...

Cabin Safety Evaluation Program

04.06.06

What is a Cabin Safety Evaluation?

A performance evaluation program that monitors Inflight Crewmember compliance with regulatory and company policies and procedures. Benefits of this program allow for continual improvement of our processes to maintain a safe environment for Crewmembers and Customers.

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Program Components

• Introduction• Background• Program Components• Closed Loop Process

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Cabin Safety Evaluations

•For Inflight Service− To uphold our number one Value− Ensure onboard compliance of safety− Ensure onboard compliance of regulatory standards− Gain a snapshot of what is happening operationally− Hold crewmembers to a safety standard− Identify areas of opportunities for best practice and learning

•For the FAA− Safety Attribute Inspections

– We say what we are doing per FAA SOP− Element Performance Inspections

– We are doing what we said (SAIs) we are doing

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How was the Cabin Safety Evaluation created?

• Developed in three pieces− CSE Form− CSE Crewleader Guide− CSE Closed Loop Process

• New 8900 in FSIMS• FAA Inspector Enroute Checklist• ATOS EPIs• Current QSR program• Industry best practice• Feedback from our local FSDO

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Who will conduct them?

Short term: − Inflight Supervisors− Managers− Directors− JBU - College of Inflight

Long term: − Quality Assurance Auditors/Evaluators

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CSE FORM

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Rating Criteria

• YES - The behavior is demonstrated 100% of the time when the opportunity exists

• YES WITH COACHING - The behavior is demonstrated only after the Crewmember has been coached on the proper procedure. Applicable to Pre-flight tasks and those tasks where the ability to witness completion again exists.

• NO – The behavior or part of the behavior is not demonstrated even after coaching.

• NOT OBSERVED - Selected when a task is not observed by the Auditor due to seat location or anything impeding view of the task.

• NOT APPLICABLE - Selected when a task that is the responsibility of the position of the Crewmember being evaluated or procedure does not apply for specific flight flown.

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Attend Inflight Crew Briefing

Yes Yes w/ Coaching No Not Observed Not Applicable

Attended briefing N/A Did not attend briefing

Met Crew mid-pairing and was not able to observe

N/A

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Up-to-date Flight Attendant Manual


In possession; current Revision/Info. Notices in FAM;Only FAM contents are allowed and pages must not be written on

Revision/Info. Notices in possession but not in FAM; At Crew Base with access to updates and/or loaner FAM

No ability to update or gain access to loaner FAM

N/A N/A

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Attend Integrated Crew Briefing

Yes Yes w/ Coaching

No Not Observed Not Applicable

Attended; received information from F1

N/A Did not attend; did not receive information from F1

Auditor was not able to attend to observe

If Airports is unavailable and/or does not conduct briefing after Inflight Crew request

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Preflight Evacuation Slides/Rafts/Pressure Gauge


A320: Check that slide gauge needle is in the green zone of all observable slides/rafts; E190: Check slide gauge needle is in green and three 36 man rafts

Demonstrates proficiency after instruction

Cannot demonstrate proficiency after instruction

N/A N/A

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Preflight Portable Oxygen Bottle (POB)


Check for presence; properly stowed; gauge indicator is above 1500 PSI; mask tubing is connected to Hi flow outlet. A/C 703 and higher tubing is connected to single outlet

Demonstrates proficiency after instructed


N/A N/A

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Preflight Galleys, Carts and Restraints


Check for operation of latches, carts, circuit breakers;Carts and restraints operative;Carts securely stowed using primary and secondary latches

Demonstrates proficiency after instructed


N/A N/A

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Make “Exit Row Criteria” PA

Yes Yes w/ Coaching


Read verbatim per FAM

N/A Does not read PA verbatim

N/A Auditor is not observing F2/F3

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Conduct Exit Row Briefing

Yes Yes w/ Coaching


Verify occupants eligibility and compliance by following script located in FAM Chapter 2

N/A Does not conduct briefing following script

Auditor was not able to observe briefing

N/A

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Monitor Electronic Devices

Yes Yes w/ Coaching


Ensure only approved devices are being used;Reference FAM Chapter 1

The opportunity exists to observe again after coaching

Does not monitor device usage; Crewmember is not adhering to policy

Auditor was not able to observe a situation

N/A

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Perform Ground Security briefing with Capt. and GSC or designee prior to closing door

Yes Yes w/ Coaching


“Cabin is secure” and close Flight deck door

N/A Does not perform brief

Auditor not able to view briefing

Auditor is observing an F2 or F3

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Arm Primary Door then Secondary Door

Yes Yes w/ Coaching


Ensure doors are armed correctlyA320:Ch 6E190: Ch 7

N/A Does not properly arm doors

Auditor is not able to view arming

N/A

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Complete Cabin Compliance Check

Yes Yes w/ Coaching


Crewmembers must make certain all seatbelts are fastened; Seatbacks/tray tables up and locked; All carry-on baggage is stowed; All service items are collected prior to taxi and take off

N/A Does not conduct complete Cabin Compliance Check

N/A N/A

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Take assigned jumpseat immediately after Compliance Check

Yes Yes w/ Coaching


During taxi, flight attendants must remain at their duty stations with safety belts and shoulder harnesses fastened except to perform duties related to the safety of the aircraft and its occupants

N/A Does not take jumpseat immediately after Compliance Check

N/A N/A

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Take Brace Position for Take Off

Yes Yes w/ Coaching


Ensure brace position-feet flat on the floor -hands under thighs-palms up

N/A Does not take brace position

Auditor not able to view task completion

N/A

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Maintain secure galley throughout service/flight

Yes Yes w/ Coaching


Ensure carts are locked and secure during service and flight

Secures galley throughout service/flight after instruction

Does not secure galley

N/A N/A

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Conduct Cabin Checks every 10-15 minutes

Yes Yes w/ Coaching


Walk through cabin to monitor safety of passengers

Conducts walk though only after instruction

Does not complete compliance check

N/A N/A

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Perform proper procedures for Flight Deck entry/exit

Yes Yes w/ Coaching


Follow proper procedure;

A320: Full CartE190: Half Cart (only one)

Refer to FAM Chapter 5

N/A Does not follow proper procedure

N/A Flight Deck enroute exit/entry opportunity does not exist

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Verbally communicates “doors are disarmed and cross checked” via interphone

Yes Yes w/ Coaching


The F2/F3 calls the F1 on the interphone (not over PA) when disarming complete

N/A Communicates via PA instead of interphone, does not use proper verbiage; does not communicate at all

N/A N/A

CSE Contains One ‘No’ or Five ‘Yes w/coaching’, Create

Corrective Action Report ( CAR)

CSE Does not containsOne ‘No’ or Five ‘Yes w/coaching’

Review and approve of CAP

NO

2 days to Revise CAP

YES

Final Review and accept NOYES

Reason Why?

Revise documentation

1. Auditor fills out CSE hard copy onboard the A/C, inputs comments on ‘Yes w/coaching’ and ‘No’

2. Time frame for entering CSE online: 2 days from flight date

Time frame for submit CAP: 5 days from CAR was

created.

1. Review CAR2. Create Corrective Action Plan

(CAP)3. Submit CAP

Time frame for approval: 4 days from CAP was

submitted.

1. Implement CAP2. Document follow up in

CAR

Time frame for close out: 10 days from CAP was

approved.

documents summary of CSE into CM Admin E-file

Base Mgr views the rejected final

documentation and coaches Inflight

Supervisor

Green:CSE Auditor

Blue:Inflight

Supervisor

Pink:FSC Inflight

Safety Monitor

Yellow:Base Manager

TITLE

Inflight Cabin Safety Evaluation ( CSE ) Close Loop Back End Process last updated on 4-16-08

Auditor inputs data into online CSE form

END

STARTCAR Includes

1. CM information2. Findings

3. CAP Area4. CAP Estimated Completion

Date5. Responsible Person for

CAP implimentation

Time frame for create CAR : 4 days from flight date

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Details of Corrective Action Plan (CAP)

• Description of previous safety related occurrences• Description of Immediate Action to be taken• Estimate Date of Implementation• Person responsible for delivering the CAP• Submit to Inflight Standards for approval

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• Brief description of the conversation that will take place with the Crewmember

• Progressive Guidance recommendation, additional training, etc.• Acceptable methods of delivering the CAP

− one-on-one (preferred)− Phone

• Unacceptable method of delivering the CAP− E-mail

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• Indicate when the CAP will be discussed • Within 10 days of the approval of the CAP• If this can not be scheduled within 10 days, include an

explanation − Crewmember on LOA, PTO etc.

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• Indicate who will deliver the CAP with the Crewmember• In the event of Supervisor absence, identify another Leader to

implement the CAP

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Quality Assurance

• Reports generated by tasks and rating criteria to highlight and research systematic trends

• Reports generated to ensure Supervisor compliance to program

• Reports will be provided to Inflight Service Leadership, FAA, and JBU

• Audits will be conducted to investigate root causes and solutions to systematic and chronic issues

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Debriefing a Cabin Safety Evaluation

• Should occur onboard before Initial Descent or after the flight• Ensure privacy

− Keep situational awareness a priority (Customers, volume of conversation, etc.)

• Let the Crewmember know you will also be following up with their immediate Supervisor

• Invite self critique− Ask how they thought they did

• Provide constructive and balanced feedback• Be specific and direct• Talk about performance rather than the performer• Reference Flight Attendant Manual whenever possible when explaining

proper procedure

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Cabin Safety Evaluations

• To uphold our number #1 Value – Safety• Ensure onboard compliance of Safety• Ensure onboard compliance of regulatory standards• Gain a snaphot of what is happening operationally• Hold Crewmembers to a Safety standard• Identify areas of opportunities of best practice and learning

Cabin Safety Evaluation Program

cabin safety evaluation program. 04.06.06 what is a cabin safety evaluation? a performance...

Documents

cse form slide

safety standard

onboard compliance of

loop process slide

performance evaluation

local fsdo slide

inflight crewmember

inflight service