ca apm solution brief

7/31/2019 CA Apm Solution Brief

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agilitymade possible

how can Iassure complex,mission-criticalapplicationsand deliver a

lawless end-userexperience?

SOLUTION BRIEFCA Application Per ormance Management


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CA Application Per ormance Management delivers a

360-degree view into all user transactions across the

hybrid cloud in rastructure to understand the health,

availability, business impact and end-user experienceo critical enterprise, mobile and cloud Web applications,

allowing organizations to proactively diagnose and resolve

problems while optimizing the per ormance o critical,

revenue-generating services.


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CA Application Per ormance Management

ChallengeIT organizations are under tremendous pressure to deliver more services at a aster rate whileproviding a awless end-user experience. These pressures can lead to complex composite applicationsbuilt over time that span physical, vir tual, hybrid cloud, and legacy environments, making it di fcult or

IT organizations to ensure optimal per ormance, provide that awless experience end users demand,reduce complexity and result in time-consuming fnger pointing when problems do arise.

OpportunityCA Application Per ormance Management (CA APM) helps organizations understand the actual end-user transaction experience and application service delivery. It links transactions to business value andthe underlying IT in rastructure, delivering rapid, proactive problem identifcation and triage to helpresolve problems be ore they impact end users and revenue-generating services.

Bene itsCA APM is designed to put IT organizations frmly in control o end-user experience by enabling themto proactively identi y, diagnose and resolve problems be ore end users and revenue-generatingservices are a ected, while assuring consistently high service levels that meet the demands o business. CA APM helps customers boost IT productivity and increase collaborations among diverseteams and enables them to adapt more easily to constantly changing IT environments.

executive summary


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Section 1: Challenge

Delivering exceptional user experience withcomplex hybrid cloud applicationsIT organizations today are aced with the dual pressure o exploding demand or services ueledby mobile devices and the consumerization o technologyand a mandate rom the boardroomto keep budgets lean. Despite these challenges, IT organizations must ensure increasingly complexapplications used by customers, employees and partners are operating at peak e fciency and providea awless end-user experience. Many o these applications may have roots in legacy main rameenvironments with newer components layered on top that encompass physical servers, virtualizedsystems, and cloud-based services as demand increases and needs change.

While these composite applications that mix newer and legacy technologies have helped sustaingrowth, they also add to the level o complexity in the way such applications and services are builtand managed. Todays customers, be they consumers using your services or employees that rely onthe applications to be productive, are fnicky when it comes to slow response times and degradedservice. For employees, it means lost productivity and rustration as applications are slow to respond.Worse, or external customers it may mean abandoning a transaction and heading to a competitorto do business.

Without proper visibility into end-user experience, application per ormance and the e fciency o theunderlying in rastructure and/or supporting cloud environment, IT organizations will spend much o their time maintaining systems and fre-fghting problems, rather than ocusing on innovation andcontributing new ways to boost revenues and drive productivity. This problem extends to the

development process as well, as a lack o visibility into application per ormance during thedevelopment phase may hinder the ability to fnd critical bugs that could delay availability o new updates or eatures.

The shi t o applications to vir tualized and cloud-based environments means some or all o thecomponents contributing to the delivery o a critical, and o ten customer- acing, service are no longerowned, maintained or operated by the organization they support . To complicate things urther, whendynamic virtualization and cloud computing are involved, the particular components that encompassthe service delivery path are sometimes eeting and in a state o ux, making it extremely di fcultto understand the underlying dependencies o a particular service. So, how can enterprises ensure theoverall health and responsiveness o their virtual and cloud-based applications, when by their verydefnition, they are o ten less permanent and more agile than the hardware and servers they replace?

To keep pace, IT management must ocus on the application and, more precisely, the transaction. It sthe only constant or which IT is accountable as more in rastructure and plat orms are moved to thecloud and virtualized environments. In addition, as reduced cycle times orce the blending o development and operations teams, the only common context across the complete service deliveryli ecycle is the transaction itsel .

Current legacy approaches to application per ormance monitoring may be inadequate because theylack complete visibility into how network behavior and complex hybrid cloud in rastructures impactboth transaction per ormance and end-user experience. This limited scope can create a major blindspot that puts critical end-user transactions and revenue-generating services at risk.


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Section 2: Solution

Eliminate blind spots with a 360-degree viewo end-user experienceCA Application Per ormance Management (CA APM) delivers 360-degree visibility into all usertransactions across the hybrid cloud in rastructurephysical, virtual, cloud and main rametounderstand the health, availability, business impact and end-user experience o critical enterprise,mobile and cloud applications. With CA APM, organizations can proactively identi y, diagnose andresolve problems throughout the application li ecycle to put organizations frmly in control o theend-user experience and optimize the per ormance o critical, revenue-generating services.

CA APM monitors all Web and non-Web transactions as they traverse the hybrid cloud in rastructureand automatically links those transactions to the dependent application, network and in rastructurecomponents to provide a view o application health, enable prioritization o incidents based onbusiness impact and quickly pinpoint problems across disparate technology silos. Powered by theCA APM Transaction Model, CA APM delivers a 360-degree view o transactions that provides a singlesource-o -truth on application per ormance, empowering IT organizations to reduce costly and time-consuming problem resolution guesswork, increase productivity and collaboration, and improvealignment with business owners, while delivering consistently high service levels that meetbusiness objectives.

CA APM is uniquely designed or todays large, complex and heterogeneous production andpre-production environments. CA APM deploys rapidly with little overhead, scales to manage billionso transactions and is easy or both business and IT executives to use, accelerating time to value

while increasing return on investment. CA APM is t rusted by more than 1500 large enterprises andservice providers to manage the per ormance and availability o their critical and revenue-generatingservices. CA Technologies is in the Leaders Quadrant o the 2011 Magic Quadrant or ApplicationPer ormance Monitoring. 1

Figure A.

In rastructure-aware applicationtriage mapWith in rastructure-aware applicationtriage, per ormancedata and in rastructureevents are displayed inan intuitive applicationmap or quick diagnosiso problems anywhere

in the transaction path.


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Achieving 360-degree visibility into critical applicationsThe most recent release o CA APM eatures a number o key new eatures and enhancements thatbetter ties application per ormance to the underlying physical, virtual, main rame or hybrid cloudin rastructure to help eliminate blind spots and provide the 360-degree view required by todaysenterprise-scale IT organizations. Chie among the eatures that will help drive greater applicationper ormance and visibility:

In rastructure-aware application triage: Expands visibility into dependent hybrid cloud in rastructurecomponents to quickly identi y, diagnose and resolve transaction per ormance problems caused bynetworks, servers and databases. Per ormance data and in rastructure eventsare presented in an intuitive graphical map that provides a 360-degree view o the end-userexperience, empowering customers to accelerate problem resolution, boost IT productivity andincrease collaboration among diverse IT teams.

This eature is made possible through integration with CA Service Operations Insight and allowsoperations sta to v iew application delivery statistics next to network health data in a single console,allowing teams to more quickly answer whether the application or network is at ault or an outage.

Private cloud application triage: Expands the visibility into virtual in rastructure to proactivelyidenti y, diagnose and resolve transaction per ormance issues in private cloud environments.Per ormance data and virtual in rastructure events are presented in the same intuitive graphicalmap to pinpoint and fx problems be ore end users and revenue-generating services are a ected.


Figure B.

Visibility into theprivate cloudCA APMs privatecloud applicationtriage provides insightinto the physicalhardware and virtualservers executingthe transaction.


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Unifed end-user experience monitoring: Unifes end-user experience and network per ormancemonitoring through a single appliance that provides a single source-o -truth on how network behaviorimpacts the end-user experience, making it aster and easier to identi y, diagnose and resolvetransaction problems caused by the network. Unifed end-user experience monitoring also helps ITorganizations understand how in rastructure components a ect service quality and how e ectivethe network is at delivering applications to users.

This eature is a result o ull integration between CA APM and CA Application Delivery Analysis(CA ADA, ormerly CA NetQoS SuperAgent). The CA ADA add-on provides application-awarein rastructure monitoring or any TCP-based applicationwithout desktop or server agentsto delivera consistent and common set o response-time metrics, mitigate risks rom planned changes andunexpected events and resolve problems aster. By providing the TCP-level view o applications runningover the network and rom tier-to-tier within the data center, CA ADA enables rapid troubleshooting o network and per ormance bottlenecks and provides insight into the duration, requency, pervasivenessand severity o problems. An understanding o normal per ormance is established via automatic,intelligent baselines, which when deviations are detected, CA ADA gathers diagnostic data that helpsurther enable aster resolution o per ormance problems. All o this in ormation is accessible roma single console.

Figure C.

Uni ied end-userexperiencemonitoring view

The unifed end-userexperience monitoringview combinesnetwork healthstatistics with thegraphical applicationmap to help fndproblem root cause

more quickly.


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Expanded support or Adobe Flex and non-Web applications: CA APM eatures expanded visibility

into and monitoring o Flex and non-Web applications to provide a more comprehensive viewo end-user experience across a broad range o Web, non-Web and rich Internet applications.This expanded reach builds on CA APMs heritage o providing deep visibility into Java and.NET-based applications.

Other key enhancements in CA APM include:

Lean agent: The industry leading CA APM agent technology has been optimized to run even moree fciently and e ectively in large, production and pre-production environments.

Bullet-proo management: CA APMs Enterprise Manager is strengthened and optimized or large,heterogeneous and complex hybrid cloud environments to deliver even more value and higher ROI.

Rock solid, industrial strength APMCA APM provides a single, plat orm-independent solution that spans physical, vir tual, hybrid cloudand main rame environments, allowing customers to use the technologies that make the most senseor them and gain more value rom their technology investments. Key CA APM eatures include:

End-user experience monitoring Ensure exceptional end-user experience and consistently highservice levels that meet business objectives by monitoring all end-user transactions (Web andnon-Web) 24x7 with low overhead. CA APM accurately measures end-user transaction per ormanceto prove IT is delivering against SLAs, business objectives and SaaS vendor commitments.

Smart triage Reduce downtime and optimize the per ormance o revenue-generating services byproactively identi ying, diagnosing and resolving per ormance problems be ore they impact end

users. CA APM maps all transactions to the dependent in rastructure in real time or a single viewo application health, business process ow and the entire transaction path to quickly triage issues,help eliminate problem resolution guesswork and accelerate mean-time-to-repair.

Rapid root-cause diagnosis Improve IT productivity and control costs by quickly and accuratelydiagnosing problems occurring deep within the application and in rastructure. End-user experiencemonitoring capabilities are unifed with deep-dive problem diagnosis eatures to understandper ormance issues in context, pinpoint a ilures and speed problem resolution. Rapid problemidentifcation and resolution o ten can be accomplished without impacting end users and disruptingrevenue-generating services.

Business-centric management Assure high-value transactions receive the highest service levels

by understanding problems in business context to identi y critical transactions that may be at risk,prioritize problem resolution e orts, dispatch the right resources and fx the problems that impactrevenue or key end users. Per ormance and availability in ormation is presented in businessterminology, providing application health metrics that can be easily understood by non-applicationexperts and easily communicated to business users.

Application li ecycle management Improve application quality early in the li ecycle andaccelerate time-to-market or new services by monitoring transactions in pre-productionenvironments development, quality assurance and per ormance testingdriving quality rom startto fnish. Increase collaboration between production and pre-production teams by leveraging acommon technology throughout the application li ecycle.


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SOA per ormance management Quickly troubleshoot per ormance issues in composite applicationenvironments through a graphical visualization o business processes and their ow with in a service-oriented architecture (SOA). CA APM provides out-o -the-box SOA per ormance management orleading SOA in rastructures.

Business Transaction Management built in

There is hype in the marketplace that Business Transaction Management (BTM) and ApplicationPer ormance Management are two di erent things. In reality, the unctionality o BTM point-productsis just a subset o eatures within CA APM.

BTM is a term used to describe tools that o er transaction profling and real-user experiencemonitoring. BTM tools trace the path and analyze the resource use o transactions across all the IT

components they traverse. This collected data is correlated to end-user response time, individualcomponent response time, and other parameters to improve root cause analysis, per ormancemanagement and capacity planning activities.

With CA APM, customers can handle those unctions and much more as transaction and user-experience is the li eblood o the solution. CA APM improves on BTM by o ering:

Business-centric management Per ormance and availability is presented in business terminologyas well as technical terminology, providing application health metrics that can be easily understoodby non-application experts and easily communicated to associated business users.

Visual application triage map Provides real-time and dynamic application mapping, enablingcustomers to quickly triage issues and gain a aster mean-time-to-repair by reducing the need orcustom dashboard creation.

Automated transaction identifcation Analyzes network tra fc ows and automatically extractstransaction defnitions, making it possible or non-experts to quickly identi y transactions andaccelerate deployment.

End-to-end transaction tracing views Provides new transaction sequence views to moreclearly represent the path o cross-tier transactions to improve problem triage, includingmain rame environments.

With CA APM, IT organizations can pinpoint bottlenecks quickly and anticipate uture problems byautomatically discovering, mapping and monitoring all transactions and transaction ows at every tier.

CA APM is powered by the CA APM Transaction Model that unifes and simplifes per ormance data toprovide a single source-o -truth on application behavior and its impact on critical business services.The CA APM Transaction Model is integrated with the CA Unifed Service Model (USM), which unitesin ormation rom diverse domain managers to create a h igh level abstraction o the monitoredbusiness service. CA APM publishes and consumes in ormation rom the CA USM via the CA APMTransaction Model. Competing solutions and point products do not o er this.


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Get complete visibility into mission-critical applications

The CA APM solution includes a number o add-on capabilities that allow organizations to urtherextend the reach and visibility into transaction per ormance and end-user experience while helpingto quickly identi y, diagnose and resolve problems be ore end users and revenue-generating servicesare impacted.

Cross-enterprise monitoring extends to legacy systems

CA Cross-Enterprise APM monitors the real-time per ormance o distributed applications accessingmain rame applications and traces distributed and IMS transactions to and through main rame CICSenvironments to deliver an extensive, end-to-end view o application health and availability. Inaddition to monitoring the per ormance o distributed applications, CA Cross-Enterprise APM alsomonitors health metrics o critical main rame components and delivers deep visibility into the

per ormance o key main rame resources including IBMs z/OS operating system, IBM CICS andIBM Websphere MQ and DB2 to help identi y and isolate per ormance problems. CA Cross-EnterpriseAPM is sold as an add-on capability to CA APM or those customers that require deeper visibility in tomission-critical legacy and main rame application per ormance and health.

Cloud monitoring

CA APM Cloud Monitor provides end-to-end transaction response-time visibility into cloud, mobile andenterprise Web applications to understand the health, availability and end-user experience in a exibleand easy-to-use 100% SaaS-based solution. CA APM Cloud Monitor adds:

Synthetic transaction monitoring Proactively manage the end-user experience around the worldthrough a global in rastructure o more than 60 monitoring stations in over 40 countries worldwide.CA APM Cloud Monitor replicates real-user transactions rom these locations to provide rich, up-to-the-minute insight into cloud and enterprise Web application per ormance. This also helpsorganizations understand application per ormance at times when there is no real- user tra fc.

Cloud application monitoring Keep SaaS vendors and MSPs accountable or SLAs by measuringcloud application per ormance rom di erent locations.

Real browser monitoring Accurately report on real end-user site experience by using real browsersto accurately measure application per ormance and help assure that applications are delivering thebest possible end-user experience. Designed to meet the needs o todays Web 2.0 technologies,CA APM Cloud Monitor checks multiple connections and sources that are part o Rich InternetApplications (RIA) to pinpoint ailing components and bottlenecks quickly, and resolve problems

be ore users experience delays.

Cloud services and API monitoring Assure consistently high service delivery levels o cloud-basedapplications by monitoring availability and per ormance o key Web services (including servicesdelivered by third-parties) and APIs.

Public status (health) page Communicate application availability in ormation to key stakeholders(users, developers, management) through a public status page that is simple to customize and use.Application status in ormation is updated automatically and organizations can communicate througha RSS eed which is pushed directly to the public status page.

CA APM Cloud Monitor is available as an add-on capability to CA APM.


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CA APM supports the complete application li ecycle

CA APM is not just or production environments as it can be used to support the entire application

li ecycle. Customers can improve application quality early in the li ecycle and accelerate time-to-market or new services by monitoring transactions in pre-production environmentsdevelopment,quality assurance and per ormance testingdriving quality rom start to fnish. Increase collaborationbetween production and pre-production teams by leveraging a common technology throughout theapplication li ecycle.

CA APM used in combination with CA LISA can help IT organizations more e fciently test applicationsin development by basing test cases on real-world production data. This allows:

Prevention o loss o revenue-generating transactions

E fcient problem solving and lower MTTR

Measurement o business impact metrics early in the li ecycle

Improved maturity o the overall li ecycle optimization process within the organization

Integration o transactional data with per ormance management disciplines

Key metrics on the go with Executive Insight

CA Executive Insight or Service Assurance (CA Executive Insight) enables IT to quickly and easilyprovide real-time access to high value metrics that measure the pulse o business. Designedspecifcally or mobile plat orms and with the active user in mind, CA Executive Insight connectsexecutives and decision-makers to real-time views o how the health and per ormance o key ITservices impact business outcome.


Figure D.Status dashboardCA APM Cloud Monitorscustomizable statusdashboard shows theper ormance, availabilityand key metrics ormonitored websitesand applications.The status dashboardenables you to quicklydetermine how wellyour web sitesand applicationsare servicingyour customers.


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Real-time metrics Arm executives and decision makers with real-time insight into the health andper ormance o IT services that impact revenue generation, internal productivity and brand valueby seamlessly connecting with CA APM as a rich source o high-value per ormance metrics andbusiness indicators.

Interactive dashboards Personalize in ormation needs by selecting, organizing, and monitoringreal-time business indicators using an intuitive and interactive user inter ace designed or exibility,mobility, and collaboration.

Mobile device support Provide the reedom and exibility to connect, explore, share andcollaborate on in ormation and decisions anytime, anywhere leveraging a wide range o mobiledevices including iPhone, iPad, Android devices and laptops.

CA Executive Insight is the per ect add-on to CA APM or IT organizations that need to share keymetrics with both technical and non-technical executives on the go.

Figure E.

Dashboard to goUsers o CA ExecutiveInsight can get adetailed view o a

business indicator anduse interactive chartsto see values changeover a range o time,expand or zoom indata range values,create annotations tocomment on behaviorsand explain values

to peers.


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Monitor database per ormance rom a single consoleCA Database Per ormance is multi-database per ormance management and diagnostic product ormajor distributed relational database management systems. It helps customers proactively manageand alert on database per ormance across the IT in rastructure, regardless o where the database islocated within physical, virtual or cloud environments. CA Database Per ormance is ully integratedwith CA APM and it monitors the availability and per ormance o databases directly rom theCA APM console to provide a unifed view o application and database per ormance. Basic databaseper ormance capabilities are included in CA APM and more advanced database eatures are availableas an add-on capability.

Section 3: Bene its

CA APM puts customers irmly in controlo end-user experienceAs the frst and only unifed application, in rastructure and network per ormance management solution,CA APM is a single product that delivers a complete, 360-degree view o the end-user experience bylinking business transaction per ormance to the dependent network and in rastructure components,empowering customers to rapidly isolate, diagnose and resolve problems across disparate technologysilos. Powered by the CA APM Transaction Model, this 360-degree view provides a single source-o -

truth o business transaction per ormance that helps customers to:

Boost IT productivity and increase collaboration among diverse IT teams responsible or assuringoptimal per ormance o revenue-generating services, avoiding expensive and time-consumingwar-room approaches to problem resolution.

Get control o the end-user experience by better understanding how application, network andin rastructure components a ect service quality; how e ective the network is at deliveringapplications to users; and how well the hybrid cloud in rastructure is delivering against businessobjectives and SLAs.

Adapt to constantly changing IT environments and simpli y management o complex, compositein rastructures by monitoring all transactions rom star t-to-fnish across physical, hybrid cloud andmain rame environments.

Because CA APM monitors all Web and non-Web transactions in real time as they traverse the hybridcloud in rastructure, you can proactively identi y, diagnose and resolve problems be ore end users area ected and assure service-delivery levels meet business objectives. By mapping all transactions tothe supporting in rastructure, CA APM provides a thorough understanding o the end-user experiencethat allows application support and network operations teams to pinpoint ailing components andbottlenecks quickly, identi y high-value transactions that may be at risk and prioritize incidents basedon business impact. This business-centric approach delivers the vital visibility required to optimize the


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per ormance o critical transactions and revenue-generating servicesand put you frmly in controlo the end-user experience. Additional benefts o the CA APM solution helps you to:

Assure consistently high service delivery levels meet business objectives

Increase IT productivity and control IT costs by reducing mean-time-to-resolution

Accelerate problem resolution across disparate teams by providing a single source-o -truth onapplication health

Prove IT is delivering against SLAs, business objectives and SaaS vendor commitments by accuratelymeasuring end-user transaction per ormance

Improve application quality throughout the application li ecycledevelopment, testing,

QA and production

Simply, CA APM is a next generation solution that combines cross-enterprise application per ormancemanagement, business transaction management and end-user experience management withintegrated application, in rastructure and network per ormance management as well as cloudapplication monitoring in a comprehensive solution that delivers 360-degree visibility into all usertransactions across the hybrid cloud in rastructure. CA APM helps organizations to proactively identi y,diagnose and resolve problems be ore end users and revenue-generating services are a ected, whileassuring consistently high service levels that meet the demands o business.

Section 4:

The CA Technologies advantageCA APM is an integral part o the Service Assurance solutions rom CA Technologies that uniquely linkapplications, real users, transactions and services with the underlying IT in rastructure. This providesan extensive, unifed understanding o how applications and in rastructure deliver business servicesacross physical, virtual, hybrid cloud and main rame environments. CA APM lets customers leveragethe technology plat orms that make the most sense or the business with a single, plat orm-independent solution that scales to help meet the dynamic needs o business. CA APM suppor ts anyenvironmentdistributed, middleware, main rame, virtual, cloud and mobileand reduces the need

to add new tools or hire additional resources to handle new technologies and architectures.

CA Service Assurance and CA APM are supported by CA Services, the largest consulting groupwith1,400 certifed consultants and architects located in 25 countries ocused on CA Technologies inthe world. The collective experience o CA Technologies earned rom more than 35 years o workon thousands o success ul CA Technologies projects is unmatched. No other organization has seenCA Technologies solutions in action in more environments than CA Services. The group has oneobjective: to properly assess the current situation and assist in moving orward as quickly ande ectively as possible.


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Copyright 2012 CA. All rights reserved. All trademarks, trade names, service marks and logos re erenced herein belong to their

respective companies. This document is or your in ormational purposes only. CA assumes no responsibility or the accuracy or

completeness o the in ormation. To the extent permitted by applicable law, CA provides this document as is without warranty

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CA Technologies is an IT management so tware and solutions company withexpertise across all IT environments rom main rame and distributed, tovirtual and cloud. CA Technologies manages and secures IT environmentsand enables customers to deliver more lexible IT services. CA Technologiesinnovative products and services provide the insight and control essentialor IT organizations to power business agility. The majority o the Global

Fortune 500 rely on CA Technologies to manage their evolving IT ecosystems.For additional in ormation, visit CA Technologies at ca.com.

Section 5:Next stepsYou should consider CA APM i you:

Have trouble proactively monitoring the per ormance and availability o your critical IT services andapplications across the hybrid cloud in rastructure

Su er costly downtime or key IT services and applications

Learn o outages and application issues rom end users

Are unable to prioritize problem resolution based on business value

Cannot gain complete visibility into end-user experience

Cannot assure service level commitments rom SaaS vendors

CA APM is the single solution that delivers 360-degree visibility into all user transactions across thehybrid cloud in rastructure. With CA APM, organizations can proactively identi y, diagnose and resolveproblems be ore end users and revenue-generating services are a ected, while assuring consistentlyhigh service levels that meet the demands o business.

To learn more about CA APM visit ca.com/apm
http://ca.com/apmhttp://ca.com/apm

ca apm solution brief

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