c27: checklists workflow in dialysis...
TRANSCRIPT
•11/16/2011
•1
C27: CHECKLISTS
&
WORKFLOW
IN
DIALYSIS CARE
Objectives
� Focus on outpatient CKD processes to dramatically decrease catheter use
� Focus on outpatient CKD processes to dramatically decrease hospitalization rate
•11/16/2011
•2
Faculty & Disclosures� Richard Gibney, MD Physician, Central Texas Nephrology
Associates
� Mark Rutkowski, MD, Internist, Nephrologist, Kaiser Permanente Regional Quality and Risk Management
� Laura Johnson, MD, Associate Director of Infection Prevention, Henry Ford Health System
� Tuan Le, MD, Director for Nephrology Business, Kaiser Permanente – South Bay
� H. Yeoh, MD, Outpatient CKD and Preservation of Renal Function, Kaiser Permanente, Southern California
This presentation will discuss the use of gentamicin/citrate for antibiotic lock in the prevention of dialysis catheter infections. The presenters do NOT have a significant financial interest or relationship with the manufacturer(s) of any of the products or provider(s) of any services which will be discussed.
Central Texas Nephrology Associates – Waco Area
Dallas
Waco
Austin
Hillsboro
Bellmead
Marlin
RockdaleWaco West
TempleKilleen
Lampasas GreenwayBrazos
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•4
� Our group began our quality improvement journey in 12/06 after meeting Don Berwick at IHI Annual Meeting in Orlando, Florida.
� We learned:
�There are no bad people, but there are bad processes
�We must change to improve patient care and decrease harm
�Change must be ambitious and bold
� On returning home, our group reviewed our quality data and found we were mediocre.
� Our option was change or die.
CULTUREis defined by what you tolerate
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•5
PROPER PREPARATION FOR
RENAL REPLACEMENT THERAPY
OUTPATIENT
IN-CENTER
HEMODIALYSIS
HOME
THERAPYHOSPITAL
TRANSPLANT
“NO ISOLATED SILOS”
PREPARATION FOR DIALYSIS
OLD WAY
HOSPITAL
&
CATHETER
NEW WAYENGAGE CKD PATIENT & FAMILY
IN THE OUTPATIENT CLINIC
GFR 30 – Education (TOPS)
20 – Access
10 – Start DialysisGOAL: 90% Fistulas
5% Catheters
30% Home Rx
50% Outpatient Practice to Outpatient Dialysis
NO HOSPITAL
•11/16/2011
•6
78% OF PATIENTS FOLLOWED BY THE NEPHROLOGISTS FOR 6 MONTHS OR LONGER START DIALYSIS WITH A
CATHETER.
THIS CANNOT BE A GOOD PROCESS.
CKD OUTPATIENT
HAD TO RADICALLY CHANGE
IN PROCESS AND WORKFLOW
AND
BEGIN CHECKLIST
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All members of the medical team
(MD, Clinical Manager, RN, Patient Care Technician, Social Worker, Dietitian, etc.)
are wonderful people committed to kind, caring, compassionate care; they do their
best to give the best care possible.
This is not a people problem.
There are no bad people.
But there are bad processes.
Criteria to Track Quality of Renal Replacement Program:
% of patients STARTING DIALYSIS with fistula only
‘08 ‘09 ‘10 7/11Goal: 70% 30% 32% 36% 46%
% of patients starting dialysis with catheter
‘08 ‘09 ‘10 7/11Goal: 0% 70% 67% 64% 54%
% of patients starting outpatient dialysis (no hospitalization)
‘09 ‘10 7/11Goal: 50% 13 % 19% 22%
% of patients starting outpatient directly to Home Therapy
‘09 ‘10 7/11Goal: 30% 15% 16% 32%
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Remember:
FistulasCMSStandard: 66%
Texas: 57%
Fistulas Catheters Gortex Home Therapy
Our goal: 90% 5% 5% 30%
CTNA Presently: 71% 7% 17% 5%
HOME THERAPY
2006 2009 7/2011
1.5% 2.8% 5.1%
Brand new Home Therapy center will open 11/2011
•11/16/2011
•9
Training in CQI
� IHI.org
Don Berwick (Holy man, rock star)
� Checklist Manifesto, New Yorker articles
Atul Gawande
� Virginia Mason
Gary Kaplan, MD, CEO Health System, Seattle, Wa
� Practice, practice, practice
� Buttonhole program, ↑ 250 (drive bad cannulation to 0)
Lynda Ball, Chief of Quality, ESRD Northwest Network
� Process, workflow, IHI courses
� ↓ Hospitalization rate, ↓ Mortality
� Highest quality, lowest cost quadrant
Glomerular Filtraton Rate – GRAPH
Patient Name: Precious Do Wrong
Date of Birth: 11/12/1944
Gender: F
Race: W
Lab dates 12/11/07 12/17/07 6/17/08 5/25/10 7/1/10 8/9/10 9/14/10 10/12/10 10/29/10 1/24/11 5/8/11 5/20/11 6/28/11 8/16/11
G F R 43.71 43.70 32.32 25.20 22.99 19.59 16.98 15.75 16.88 12.56 11.88 11.08 11.26 10.63
Age 63.1 63.1 63.6 65.6 65.7 65.8 65.9 66.0 66.0 66.2 66.5 66.6 66.7 66.8
Creatinine 1.1 1.1 1.4 2.0 2.2 2.6 2.8 2.9 2.9 3.7 4.0 4.1 4.1 4.3
BUN 32 32 34 30 28 33 35 41 42 46 58 50 51 44
Albumin 2.8 2.8 2.4 3.2 2.9 2.8 2.9 3.5 3.1 3.8 3 3.3 3
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6/21/2010 30 - EDUCATION
Tour facility & Home Therapy program
Billing notified __________
20 – HomeTherapy referral ____
Home Therapy date seen ______
Nx Stage
Peritoneal Dialysis
Nocturnal
Methodist Transplant referral pre-emptive
Access Placement _______
Dialysis RN “ok” _________
Palliative & Hospice __________
10 – Outpt to Outpt Dialysis _______
Billing notified ________
Social Worker ______
Clip ______
FAMILY
DATE
COMPLETED GFR
DATE
COMPLETED
Glomerular Filtraton Rate - GRAPH
Patient Name: Dudley Do Right
Date of Birth: 7/22/61
Gender: M
Race: W
Lab dates 6/25/08 4/12/11 7/1/11 7/27/11 8/15/11 9/13/11 9/15/11
G F R 61.92 23.67 18.57 17.42 16.00 14.20 9.91
Age 47.0 49.8 50.0 50.0 50.1 50.2 50.2
Creatinine 1.40 3.20 3.70 4.20 4.2 4.9 6.0
BUN 27 45 49 55 57 73 115
Albumin 3.5 3.1 3.1 3.1 2.4
•11/16/2011
•11
5/23/2011
5/23/2011
5/23/2011
5/16/2011
5/30/2011
Yes
5/16/2011
7/19/2011
9/6/2011
9/20/2011
9/15/2011
9/15/2011
9/15/2011
5/23/2011
30 - EDUCATION
Tour facility & Home Therapy program
Billing notified Iva
20 – HomeTherapy referral ____
Home Therapy date seen ______
Nx Stage
Peritoneal Dialysis
Nocturnal
Methodist Transplant referral pre-emptive
Access Placement Dr. Settles (AVF) 2nd Stage
Dialysis RN “ok” Merry
Palliative & Hospice __________
10 – Outpt to Outpt Dialysis Greenway
Billing notified Iva
Social Worker Joe Hall
Clip ______
FAMILY
DATE
COMPLETED GFR
DATE
COMPLETED
How do we track people in outpatient clinic to optimize
follow-up:
� Checklist, continuous process & workflow
remodeling
� Phone calls
� Immediate follow-up after TOPS Education
� Call family
� Nephrologist, nurse accountable for access
evaluation every visit
•11/16/2011
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STUNNING HOME THERAPY CHANGE:
TREATMENT OPTIONS
1. P.D.
2. IN-CENTER NOCTURNAL DIALYSIS
3. NXT STAGE 6 DAYS/WEEK
4. TRANSPLANT
5. TRADITIONAL HOME HEMODIALYSIS
6. IN-CENTER HEMODIALYSIS (LAST RESORT)
TOPS EducationConnie White, RN
Tunesha Wilson, RN
“All I needed was a plan.”
-- CKD Patient
Engage the Patient
We Care
Provide education that permeates patient centered experience.
WELLNESS PROGRAM
•11/16/2011
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JUST HOW DID WE DO THAT?!
� In 2010 survey of TOPS classes showed
that 50% of the patients choose “HOME
THERAPIES” as treatment of choice.
� As of August 2011 survey of TOPS
classes showed that 60% of the patients
choose “HOME THERAPIES” as treatment
of choice!!!!!
CTNA Dialysis Patient Hospitalization Rate:
June
2009 2010 2011
↓11% ↓15% ↓ 6%
We have changed from a SICKNESS to a WELLNESS program.
•11/16/2011
•14
SMR
.7
PROPER PREPARATION FOR
RENAL REPLACEMENT THERAPY
OUTPATIENT
IN-CENTER
HEMODIALYSIS
HOME
THERAPYHOSPITAL
TRANSPLANT
“NO ISOLATED SILOS”
•11/16/2011
•15
� Focus and innovation in outpatient practice with these goals:
�70% Start dialysis with functioning fistula
�50% Start dialysis outpatient to outpatient dialysis unit
(No hospital)
�30% Start dialysis as home therapy
� Training in CQI (PROCESS AND WORK FLOW)
� CHECKLIST radically improved practice
� Education should permeate your practice
TAKE HOME MESSAGE