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    Business-Level StrategyBusiness-LevelStrategy

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    Business LevelBusiness Level

    StrategyStrategy

    SustainableSustainable

    CompetitiveCompetitive

    AdvantageAdvantage

    External EnvironmentExternal Environment

    Internal EnvironmentInternal Environment

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    CoreCore

    CompetencCompetenc

    yy

    CoreCore

    CompetencCompetencyy

    TheThe resourcesresources andand

    capabilitiescapabilities that have beenthat have been

    determined to be a source ofdetermined to be a source ofcompetitive advantage for acompetitive advantage for a

    firm over its rivals.firm over its rivals.

    TheThe resourcesresources andand

    capabilitiescapabilities that have beenthat have been

    determined to be a source ofdetermined to be a source ofcompetitive advantage for acompetitive advantage for a

    firm over its rivals.firm over its rivals.

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    StrategStrateg

    yy

    StrategStrateg

    yy

    An integrated and coordinatedAn integrated and coordinatedset of actions taken to exploitset of actions taken to exploit

    core competencies and gain acore competencies and gain a

    competitive advantage.competitive advantage.

    An integrated and coordinatedAn integrated and coordinatedset of actions taken to exploitset of actions taken to exploit

    core competencies and gain acore competencies and gain a

    competitive advantage.competitive advantage.

    Core

    Competency

    The resources and capabilities that have been

    determined to be a source of competitive

    advantage for a firm over its rivals.

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    Strategy

    An integrated and coordinated set of

    actions taken to exploit core competencies

    and gain a competitive advantage.

    BusinessBusinessLevelLevel

    StrategyStrategy

    BusinessBusinessLevelLevel

    StrategyStrategy

    Actions taken to provide value toActions taken to provide value to

    customers and gain a competitivecustomers and gain a competitive

    advantage by exploiting coreadvantage by exploiting core

    competencies in specific,competencies in specific,

    individual product markets.individual product markets.

    Actions taken to provide value toActions taken to provide value to

    customers and gain a competitivecustomers and gain a competitive

    advantage by exploiting coreadvantage by exploiting core

    competencies in specific,competencies in specific,

    individual product markets.individual product markets.

    Core

    Competency

    The resources and capabilities that have been

    determined to be a source of competitive

    advantage for a firm over its rivals.

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    Generic Business Level StrategiesGeneric Business Level Strategies

    CostCost UniquenessUniqueness

    Source of Competitive AdvantageSource of Competitive Advantage

    Breadth ofBreadth of

    CompetitiveCompetitive

    ScopeScope

    BroadBroad

    TargetTarget

    MarketMarket

    NarrowNarrow

    TargetTarget

    MarketMarket

    Focused

    Differen-

    tiation

    Focused

    Differen-

    tiation

    CostLeadership

    CostLeadership

    Differen-tiation

    Differen-tiation

    Focused

    Low Cost

    Focused

    Low Cost

    CostCostLeadershipLeadership

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    Key Criteria:Key Criteria:

    Cost LeadershipLeadership Business Level StrategyCost LeadershipLeadership Business Level Strategy

    Relatively standardized productsRelatively standardized products

    Features acceptable to many customersFeatures acceptable to many customers

    Lowest competitive priceLowest competitive price

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    Requirements:Requirements:Constant effort to reduce costs through:Constant effort to reduce costs through:

    Building efficient scale facilitiesBuilding efficient scale facilities

    State of the art manufacturing facilitiesState of the art manufacturing facilities

    Simplification of processesSimplification of processes

    Minimizing costs of sales, R&D and serviceMinimizing costs of sales, R&D and service

    Monitoring costs of activities provided by outsidersMonitoring costs of activities provided by outsiders

    Tight control of production costs and overheadTight control of production costs and overhead

    Cost Leadership Business Level StrategyCost Leadership Business Level Strategy

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    Primary Activities

    Support

    Activities

    Technological Development

    Human Resource Management

    Firm Infrastructure

    Procurement

    Inbou n

    d

    Logistics

    Oper

    ations

    Outbou

    nd

    Logis ti

    cs

    Mark

    eting

    &Sales

    Servi c

    e

    MAR

    GIN

    MARG

    IN

    Value Creating ActivitiesValue Creating Activities Common to aCommon to a

    Cost LeadershipCost Leadership Business Level StrategyBusiness Level Strategy

    Value Creating ActivitiesValue Creating Activities Common to aCommon to a

    Cost LeadershipCost Leadership Business Level StrategyBusiness Level Strategy

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    Primary Activities

    Support

    Activities

    Technological Development

    Human Resource Management

    Firm Infrastructure

    Procurement

    Inbou n

    d

    Logistics

    Oper

    ations

    Outbou

    nd

    Logis ti

    cs

    Mark

    eting

    &Sales

    Servi c

    e

    MAR

    GIN

    MARG

    IN

    MIS SystemsRelatively Few

    Management Layers toReduce Overhead

    Consistent Policies to

    Reduce Turnover Costs

    Training & Development

    Highly Efficient

    Systems to Link

    Suppliers

    Products with the

    Firms ProductionProcesses Timing of Asset

    Purchases

    Efficient Plant

    Scale to Minimize

    Manufacturing

    Costs

    Selection of LowCost Transport

    Carriers

    Delivery Schedule

    that Reduces

    Costs

    National Scale

    Advertising

    Small, Highly

    Trained Sales

    Force

    Effective Product

    Installations to

    Reduce Frequency

    and Severity

    of Recalls

    Easy-to-Use Manufacturing

    Technologies

    [SOPHISTICATION]

    Reduce Costs Associated with

    Manufacturing Processes

    Lowest Cost Products to Purchase

    Raw MaterialsFrequent Evaluation Processes to

    Monitor Suppliers Performances

    Located in Close

    Proximity with

    Suppliers

    Policy Choice of

    Plant Technology

    Organizational

    Learning

    Value Creating ActivitiesValue Creating Activities Common to aCommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

    Value Creating ActivitiesValue Creating Activities Common to aCommon to a

    Cost LeadershipCost LeadershipBusiness Level StrategyBusiness Level Strategy

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    How to Obtain a Cost AdvantageHow to Obtain a Cost Advantage

    1. Determine and Control Cost Drivers1. Determine and Control Cost Drivers

    2. Reconfigure the Value Chain as needed2. Reconfigure the Value Chain as needed

    Alter production processAlter production process

    Change in automationChange in automation

    New distribution channelNew distribution channel

    Direct sales in place ofindirect salesDirect sales in place ofindirect sales

    New advertising mediaNew advertising media

    New raw materialNew raw material

    Backward integrationBackward integration

    Forward integrationForward integration

    Change location relativeto suppliers or buyersChange location relativeto suppliers or buyers

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    Choices That Drive CostsChoices That Drive Costs

    Economies of scaleEconomies of scaleAsset utilizationAsset utilization

    Capacity utilization patternCapacity utilization pattern

    Value chain linkagesValue chain linkages

    InterrelationshipsInterrelationships

    - Advertising & Sales- Advertising & Sales

    - Logistics & Operations- Logistics & Operations

    - Seasonal, cyclical- Seasonal, cyclical

    - Order processing- Order processingand distributionand distribution

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    Major Risks of Cost LeadershipMajor Risks of Cost Leadership

    Business Level StrategyBusiness Level Strategy

    Major Risks of Cost LeadershipMajor Risks of Cost Leadership

    Business Level StrategyBusiness Level Strategy

    DramaticDramatic technological changetechnological change could takecould take

    away your cost advantageaway your cost advantage

    Competitors may learn how toCompetitors may learn how to imitateimitate

    Value ChainValue Chain

    Focus on efficiency could cause Cost LeaderFocus on efficiency could cause Cost Leader

    toto overlookoverlookchanges in customer preferenceschanges in customer preferences

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    Examples..

    Retail Sector : Big Bazar

    Telecom Sector : Nokia 1100, Hair,

    Water Filter : SWACH [TATA]

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    Ref. Book

    Michael A. HittR. Duane Ireland

    Robert E. Hoskisson

    Michael A. HittR. Duane Ireland

    Robert E. Hoskisson