business research methods william g. zikmund chapter 20: basic data analysis: descriptive statistics

28
Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Upload: collin-austin

Post on 04-Jan-2016

367 views

Category:

Documents


18 download

TRANSCRIPT

Page 1: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

BusinessResearch Methods

William G. Zikmund

Chapter 20:

Basic Data Analysis: Descriptive Statistics

Page 2: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc.

All rights reserved. Requests for

permission to make copies of any part

of the work should be mailed to the following address: Permissions

Department, Harcourt, Inc., 6277 Sea Harbor Drive, Orlando, Florida

32887-6777.

Page 3: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Descriptive analysis

• The transformation of raw data into a form that will make them easy to understand and interpret; rearranging, ordering, and manipulating data to generate descriptive information.

Page 4: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Type ofMeasurement

Nominal

Twocategories

More thantwo categories

Frequency tableProportion (percentage)

Frequency tableCategory proportions

(percentages)Mode

Type of descriptive analysis

Page 5: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Type ofMeasurement

Type of descriptive analysis

Ordinal Rank orderMedian

Page 6: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Type ofMeasurement

Type of descriptive analysis

Interval Arithmetic mean

Page 7: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Type ofMeasurement

Type of descriptive analysis

RatioIndex numbers

Geometric meanHarmonic mean

Page 8: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Tabulation

• Tabulation - Orderly arrangement of data in a table or other summary format

• FREQUENCY TABLE

• PERCENTAGES

Page 9: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Frequency table

• The arrangement of statistical data in a row-and-column format that exhibits the count of responses or observations for each category assigned to a variable.

Page 10: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Measure ofCentral Measure of

Type of Scale Tendency Dispersion

Nominal Mode NoneOrdinal Median PercentileInterval or ratio Mean Standard deviation

CENTRAL TENDENCY

Page 11: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Cross-tabulation

• A technique for organizing data by groups, categories, or classes, thus facilitating comparisons; a joint frequency distribution of observations on two or more sets of variables.

• Contingency table- The results of a cross-tabulation of two variables, such as survey questions.

Page 12: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

CROSS-TABULATION

• ANALYZE DATA BY GROUPS OR CATEGORIES

• COMPARE DIFFERENCES

• CONTINGENCY TABLE

• PERCENTAGE CROSS-TABULATIONS

Page 13: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Base

• The number of respondents or observations (in a row or column) used as a basis for computing percentages.

Page 14: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

ELABORATION AND REFINEMENT

• MODERATOR VARIABLE– A third variable that, when introduced into an

analysis, alters or has a contingent effect on the relationship between an independent variable and a dependent variable.

– SPURIOUS RELATIONSHIP– An apparent relationship between two variables

that is not authentic.

Page 15: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

QUADRANT ANALYSIS

TwoTworatingratingscalesscales

4 quadrants4 quadrantstwo-dimensionaltwo-dimensional

tabletable Importance-Importance-PerformancePerformance

Analysis)Analysis)

Page 16: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

DATA TRANSFORMATION

• DATA CONVERSION

• CHANGING THE ORIGINAL FORM OF THE DATA TO A NEW FORMAT

• MORE APPROPRIATE DATA ANALYSIS

• NEW VARIABLES

Page 17: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

DATA TRANSFORMATION

SUMMATIVE SCORE =

VAR1 + VAR2 + VAR 3

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Page 18: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

COLLAPSING A FIVE POINT SCALE

• STRONGLY AGREE• AGREE• NEITHER AGREE

OR DISAGREE• DISAGREE• STRONGLY

DISAGREE

• STRONGLY AGREE/AGREE

• NEITHER AGREE OR DISAGREE

• DISAGREE/ STRONGLY DISAGREE

Page 19: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

INDEX NUMBERS

• Score or observation recalibrated to indicate how it relates to a base number

• CPI - Consumer Price Index

Page 20: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

CALCULATING RANK ORDER

• ORDINAL DATA

• BRAND PREFERENCES

Page 21: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

TABLES

• BANNERHEADS FOR COLUMNS

• STUDHEADS FOR ROWS

Page 22: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

CHARTS AND GRAPHS

• PIE CHARTS

• LINE GRAPHS

• BAR CHARTS– VERTICAL– HORIZONTAL

Page 23: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Page 24: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Page 25: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

0

20

40

60

80

100

1st

Qtr

2nd

Qtr

3rd

Qtr

4th

Qtr

East

West

North

Page 26: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

COMPUTER PROGRAMS

• SPSS

• SAS

• SYSTAT

• MICROSOFT EXCEL

Page 27: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

COMPUTER PROGRAMS

• Box and Whisker Plots

• Interquartile range - midspread

• Outlier

Page 28: Business Research Methods William G. Zikmund Chapter 20: Basic Data Analysis: Descriptive Statistics

Copyright © 2000 by Harcourt, Inc. All rights reserved.

Interpretation

• the process of making pertinent inferences and drawing conclusions

• concerning the meaning and implications of a research investigation