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    Business Process andInterface Monitoring

    SAP Active Global Support

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    SAP AG 2008

    Operations

    Data ConsistencyManagement

    Data VolumeManagement

    Business Process &Interface Monitoring

    MRP Run 1000 Billing RunArchiving

    MRP Run 2000 ReorganizationBackupMRP Run 3000Transports

    Job SchedulingManagement

    Business ProcessPerformance Optimization

    Proactively ensure reliable

    business process flow and

    throughput

    Optimize business process

    flow and throughput

    Keep data growth &

    size under control

    Proactively avoid or detect

    harmful data inconsistencies

    Automate business process

    while considering time and

    HW restrictions

    Business Process Monitoring in the Context of BPI&AM

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    Business Departments

    Operation concept for integration & automation including

    Monitoring objects (alert types, threshold values)

    Error handling procedures Escalation paths

    Functional & Technical View

    Technical View

    (Process-independent)

    Business Process Operations

    Functional View Functional process description

    Functional process operation and

    control

    IT Infrastructure & Technical OperationsSystems

    OS admin and monitoring

    DB administration

    DB backup und recovery

    Network monitoring

    Front-end management

    Basis/mySAP Technology

    System log monitoring

    ABAP dump analysis

    Performance monitoring

    Workload monitoring

    Business Process

    Business Process

    Purpose of Business Process Integration & AutomationManagement

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    Business Process &Interface Monitoring

    Business Process & Interface Monitoring

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    Why Focus on Business Process Monitoring?

    Two customer examples:Get Sales Order related data automatically One person spends daily ~4hours collecting information about Sales

    Orders manually which have a delivery or billing block or which are

    open or incomplete

    SAP Solution Manager provides this data

    Automatically & triggers auto-reaction methods if necessary

    In a business process context

    Ready for BI trend analysis

    Identify problem situations that stay unnoticed otherwise SAP Solution Manager identified

    Planned Orders that should have been already converted in Process

    Orders several days ago

    Confirmation errors caused by failed goods movements (COGI) for

    Process Orders that were several weeks old

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    SAP AG 2008

    Customer

    Distributor

    Warehouse

    Supplier

    Subcontractor

    Production

    Headquarter

    CRMSCM/APO

    SRM/EBP

    WMS

    BW

    Legacy SystemLegacy System

    SAP R/3

    CRM

    Create Sales

    Order

    SAP ECC

    Create Sales

    Order

    Create

    Delivery

    Post Goods

    Issue

    Create &Print Invoice

    WMS

    Perform

    Picking

    Send Pick

    Confirmation

    Problem occurs in

    the system landscape

    What part of the core

    business process is

    affected?

    Who reacts?

    How? When is 2nd

    level informed?

    Who is the

    escalation

    contact?

    Purpose of Business Process Monitoring

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    CIC employees

    experience bad

    response times

    IDocs of type

    ORDERS are in

    error status

    Job is cancelled

    Deliveries stay

    open for a longtime

    Job with program

    WS_MONITOR_OUTB_DEL_GDSI

    starts too late

    Invoices not transferred

    to accounting

    Typical Error Situations in a Business Process?

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    Business Process Monitoring with SAP Solution Manager

    Definition of Business Process Monitoring Business Process Monitoring is the proactive and process-oriented monitoring of a companys core

    business processes

    It includes the observation of all technical and application-related functions that are required for a

    smooth and reliable

    flow of the core business processes

    Goals of Business Process Monitoring To detect problem situations as early as possible in order to solve them as fast as possible - before they

    become critical for the business

    By introducing SAP Solution Manager:

    To provide defined monitoring procedures

    To enable the customers Solution Support Organization

    to respond to and to solve problems more proactively

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    Solution Manager

    Service

    LevelReporting

    Continuous Online Alert Monitoring

    BISCM CRMERPSolution Landscape

    BI (ad-hoc)Reporting

    People

    Service

    DeskMessage

    SMS

    Email

    Overview - Business Process Monitoring in the SAPSolution Manager

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    Cross-Application Monitoring Objects Background Jobs

    Dialog Performance

    General Application Log (SLG1)

    Update Errors (Transaction- / Program-specific)

    Document Volumes (based on SAP table statistics)

    Interface Monitoring Objects qRFC Alert Monitoring

    BDoc Alert Monitoring (CRM)

    ALE/IDoc Alert Monitoring per IDoc Type

    XI Alert MonitoringCustomer Specific Monitoring Objects Customer Exit in Application Monitoring Infrastructure

    All Alert Information available via CCMS Monitoring Infrastructure

    Cross-Application Monitoring Functionalities

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    SAP AG 2008

    Application-Specific Monitoring Objects ERP Logistics

    Sales & Services

    Warehouse Management

    Inventory Management

    Logistics Execution

    Procurement

    Manufacturing

    Plant Maintenance

    IS Utilities

    Deposits Management (FS-AM)

    IS Insurance

    IS Telecommunications

    Data Consistency Checks for different Application Areas

    CRM

    Sales

    Services

    Customer Interaction Center

    Application-Specific Monitoring Functionalities

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    Application-Specific Monitoring Objects ERP Financials

    APO

    Demand Planning

    Supply Network Planning

    Production Planning/Detailed Scheduling

    Global ATP

    Extended Warehouse Management

    Outlook for next ST-SER Release in Q1/2008

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    ERP

    Create OutboundDelivery

    (VL10A)

    Create Sales

    Order

    Perform Billing (VF04)

    DMS

    Send Urgent Order

    Perform Order

    Rescheduling

    (V_V2)

    Create Shipment

    (VT01N)

    Create Picking

    Transfer Order (TO)

    Confirm Picking TO

    (LT11)

    Confirm Picking TO

    with difference

    In case of

    Discrepancies block

    Discrepancies on Bin

    in Storage Type 999

    Post Goods Issue

    No. of outbound deliveries

    created

    No. of open outbound

    deliveries

    Dialog

    Response Time

    No. of shipments created

    No. of overdue shipments

    Job runtime

    No. of Picking TOs created

    No. of Open Picking TOs

    No. of Picking TOs

    confirmed

    Picking TOs

    confirmed with

    difference

    Job runtime

    Stock Level in

    difference

    storage type

    Unblocked stock in

    difference storage

    type

    DialogResponse Time

    No. of goods issues

    postedBilling Due List Log

    Job runtime

    Dialog

    Response Time

    No. of open Sales Orders

    No. of incomplete Sales Orders

    No. of SOs with delivery block

    No. of SOs with billing block

    Example: Sales Order Management

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    Example: Sales Order Management

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    Example: SAP Solution Manager Business Process Level

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    Example: SAP Solution Manager Business Process Step Level:Confirm Picking Transfer Order (TO)

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    Business Process Step Level: Confirm Picking Transfer Order(TO) Detail Report Satellite System

    List of 373 openTransfer Orders on

    satellite system

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    Graphical Analysis

    Open Transfer Orders MUC

    Open Transfer Orders FRA

    Transfer Orders Munich / Outbound TO items (open)

    Transfer Orders Frankfurt / Outbound TO items (open)

    BI Standalone Reporting (Dashboard)

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    Tabular Analysis

    Open TOs MUC

    Open TOs FRA

    BI Standalone Reporting (Dashboard)

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    ERP (PRD)

    Create Purchase

    Requisitions by MRP

    Receive Inbound

    Delivery

    Run MRP

    Convert Purchase Req.to Purchase Order

    Post Goods Receipt

    Sent/Print Purchase

    Order

    Job RuntimeMRP Log

    No. of Purch. Req. created

    No. of Purch. Req. open

    No. of Purch. Req. overdue

    No. of Inbound

    Deliveries created

    No. of Goods Receipts

    created

    Create Purchase

    Requisitions Manually

    Create Binning Transfer

    Order

    Confirm Binning Transfer

    Order

    Perform Invoice

    Verification

    No. of Purch. Orders created

    No. of Purch. Orders open

    No. of Purch. Orders overdueNo. of open Transfer

    Requirements

    Stock Level of critical

    stock in GR area

    Job Runtime

    Job Runtime

    Dialog Response

    Time

    No. of Transfer Orders created

    No. of open Transfer Orders

    Dialog Response

    Time

    Job Runtime

    No. of consumptionpostings

    No. of Purch. Req. created

    No. of Purch. Req. openNo. of Purch. Req. overdue

    Example: Procurement

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    ERP (PRD)

    Create Planned Order

    Confirm Production

    Order + Backflush

    Components

    Run MRP

    Convert Planned Orderto Production Order

    Post Goods Receipt for

    Production Order

    Settle Work Orders

    Release Production

    Order

    Job

    Runtime

    MRP Log

    No. of Planned

    Orders overdue

    No. of Confirmation Errors: Goods Movements

    Cost Postings

    CATS/PDC Transfers

    No. of consumption postings

    Dialog Response

    Time/Job Runtime

    Stock Level Examples:

    No. of Finished Products in

    quality inspection

    No. of materials in GR area

    with quantity >100 PC

    Job

    Runtime

    No. of Production

    Orders overdue for

    release

    Example: Manufacturing

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    ERP (PRD)

    Update Work Orders with

    Materials, Services,

    Labor

    Select Notifications

    Capacity Planning

    Create Notifications

    Accept: Create Work

    Orders

    Print Shop Floor Papers

    Post Goods Receipt

    Confirm Work Orders

    Update Notification

    Long text

    Job: Close Work Orders

    Job: Settle Work Orders

    Technically complete

    Work Orders

    Reject: Update

    Notification long text

    Set User Status

    on Notification

    Release Work Orders

    No. of Notifications

    created

    No. of Notifications

    overdue

    No. of PM Orders created

    PM Orders in phase

    created

    PM Orders in phasereleased

    Stock Level of critical

    spare parts in storage

    location of shop floor

    No. of Confirmation Errors:

    Goods Movements

    Cost Postings

    CATS/PDC Transfers

    No. of PM Orders

    technically closed per day

    PM Orders in phase

    technically closed

    Job Runtime

    Job Runtime

    Example: Ad Hoc Maintenance

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    Phases of a Software Implementation Project

    Strategic

    Framework

    Technical

    and Integration

    Design

    Technical and

    Operations

    Implementation

    Cutover

    and Start of

    Production

    Operations

    and Continuous

    Improvement

    Define and

    Create

    a Monitoring

    Concept

    Implement the

    Monitoring

    Concept

    Start

    Monitoring

    Continuous

    Improvement

    Starting Point for Business Process and InterfaceMonitoring Concept

    Ideal Starting Point:

    Creation of Monitoring concept started during the Technical and

    Integration Design phase of implementation project

    Later Starting Points:Establishing a Business Process and Interface Monitoring concept can

    be started during a later phase at any time during the productive

    operation of the business processes.

    I l t ti M th d l f B i P d

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    Step 1

    Identify core

    business

    processes

    Step 2

    Identify

    process steps

    and interfaces

    Step 3

    Identify

    business

    requirements

    regarding

    processexecution

    Step 4

    Define

    monitoring

    objects, alerts

    and thresholds

    Define andCreate

    a Monitoring

    Concept

    Implement the

    Monitoring

    Concept

    Start

    Monitoring

    Continuous

    Improvement

    Step 6

    Define

    communicationand escalation

    procedures

    Step 7

    Assign

    monitoringactivities to

    responsibles

    Step 8

    Define

    ReportingObjects and

    Reporting

    Activities

    Step 9

    Define

    communicationand escalation

    procedures

    Step 10

    Assign

    reportingactivities to

    responsibles

    Step 5

    Define

    monitoring

    activities

    Implementation Methodology for Business Process andInterface Monitoring

    S t f B i P M it i i th SAP S l ti

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    CRM

    Create Sales

    Order

    SAP ECC

    Create Sales

    Order

    Create Delivery

    Post Goods Issue

    Create & Print

    Invoice

    WMS

    Perform Picking

    Send PickConfirmation

    Identify (core) business processes & important process steps

    Specify & assign monitoring objects to respective steps &

    interfaces

    IDocs of message

    type ORDERS

    Transaction VA01

    Documents of type

    sales order

    Transaction MIGO

    Job with program

    WS_MONITOR_OUTB_DEL_GDSI

    Application Log object WHS &

    subobject WHS_GLVKOW Job with program SDBILLDL

    Documents of type invoice

    Setup of Business Process Monitoring in the SAP SolutionManager (1/2)

    S t f B i P M it i i th SAP S l ti

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    Identify relevant & meaningful alert types per monitoring object

    Define meaningful threshold values per alert type

    Setup of Business Process Monitoring in the SAP SolutionManager (2/2)

    Monitoring Object Alert Type Threshold Value

    Outbound IDoc ofmessage type ORDERS

    Error in IDoc interface

    Error in external system

    Y: 100, R: 300

    Y: 100, R: 300

    Transaction VA01 Average response time Y: 1 sec, R: 2 sec

    Documents of type sales

    order

    # of open sales documents

    # of incomplete sales documents

    # of sales documents with delivery block

    Y: 300, R: 600

    Y: 250, R: 400

    Y: 150, R: 250Job with program

    SDBILLDL

    Start delay

    Maximum duration

    Cancellation

    Y: 20 min, R: 40 min

    Y: 120 min R: 200 min

    R

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    SAP AG 2008

    Solution Management Optimization Service for BPM

    The Solution Management Optimization (SMO) Service forBusiness Process Management comprises: The creation of a Business Process Management and Monitoring Concept including the definition of

    Monitoring objects

    Error handling procedures

    Escalation paths Configuration of Business Process Monitoring in the SAP Solution Manager

    Wrap up presentation and summarizing service report

    The service covers the analysis of 1 or 2 core business

    processes (depending on their complexity), and its delivery isplanned for 2 consultants for 3 to 5 days on-site.

    This service is exclusively available within an SAP Support

    Engagement (i.e. SAP MaxAttention, SAP Safeguarding or SAP

    Premium Support).

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    Further Documentation in Media Library of Quick Link BPM on

    SAP Service Marketplace service.sap.com/bpm

    White Paperon standard process Exception Handlings and

    Business Process & Interface Monitoring underservice.sap.com/supportstandards

    Available class room trainings:SMO610 Business Process Management and Monitoring (3 days)

    E2E300 E2E Business Process Integration and Automation Management

    (5 days including certification)

    Check SAP Service Marketplace service.sap.com/education

    Further Information about Business Process Monitoring

    More than 170 Business Process Monitoring Customers

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    More than 170 Business Process Monitoring CustomersWorldwide

    More than 170 Business Process Monitoring Customers

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    EMEA

    AMERIC

    AS

    APJ

    Cervecera Polar

    Domtar

    DuPont

    Graybar Electric Company

    Airbus

    Amcor Flexibles

    Arla Foods

    Basell (managed by SAP SI)

    BenettonDanone

    Gaz de France

    KarstadtQuelle AG (managed by Itellium)

    Lekkerland

    RWE

    T-Systems

    Australian Co-Operative Foods

    George Weston Foods

    Griffins Foods

    Indofood Sukses Makmur

    Ministry of Defence (Singapore)

    Samsung SDS

    Singapore Airlines

    International Bank for

    Reconstruction & DevelopmentLOreal USA

    Petrobras

    More than 170 Business Process Monitoring CustomersWorldwide

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    A di

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    Appendix

    Standard Process for Business Process MonitoringCross-Application Monitoring FunctionalitiesAvailable Monitoring Objects for

    ERP Logistics CRM Mass Activity Monitoring Consistency Checks

    APPENDIX

    Process Standard: Business Process & Interface

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    Business ProcessOperations

    Key User ApplicationManagement

    Business ProcessChampion

    Detect Alert Situation

    Execute exception

    handling

    Execute InitialAnalysis

    Assign Service Desk

    message to issue

    RCA process

    Create

    action plan

    Change Reques t

    process

    Sign-off alert

    resolution

    Identify ApplicationProblem

    Create Service Desk

    message

    Solve Service Desk

    message

    Process Standard: Business Process & InterfaceMonitoring (including Exception Handling)

    Cross Application Monitoring Functionalities (1/2)

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    Cross-Application Monitoring Functionalities (1/2)

    R/3 Background Jobs

    Start-/End delay

    Out of time window

    Maximum duration

    Cancellation

    Parallel processing

    Job log messages

    Dialog Performance

    per transaction and SAP instance

    per transaction-specific function codes

    (CUA internal commands)

    per transaction-specific function codes

    transferred in HTTP requests

    per HTTP request

    per program / function name in RFCcall

    Update Errors (Transaction- /

    Program-specific)

    V1 update errors / V2 update errors

    General Application Log (SLG1)

    total number of messages per object /

    sub-object / user

    critical messages in terms of message

    class and number

    Document Volumes (based on SAPtable statistics)

    Operations (inserts, updates, deletes)

    on SAP tables

    Cross-Application Monitoring Objects

    Cross Application Monitoring Functionalities (2/2)

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    ALE/IDoc Alert Monitoring per IDoc Type Outbound IDocs

    IDoc generated

    IDoc ready for dispatch

    IDoc in external system

    IDoc dispatched

    Error in IDoc interface Error in external system

    IDoc with delete flag

    IDoc processing in target system

    Inbound IDocs IDoc generated

    IDocs transferred to application

    IDoc transferred to dialog Application document posted

    Error in IDoc interface

    Error in application

    IDoc with delete flag

    All Alert Information available via CCMS

    Monitoring Infrastructure

    qRFC Alert Monitoring Blocked queues

    Status of R&R Queue Demon (CRM)

    Status of R&R Queues (CRM)

    Size of Queue

    Queues on hold

    Customer Exit in Application

    Monitoring Infrastructure

    Interface Monitoring Objects

    Customer Specific Monitoring Objects

    XI Alert Monitoring Message monitoring

    BDoc Alert Monitoring (CRM) BDoc Messages in error status

    BDoc Messages waiting for response

    Cross-Application Monitoring Functionalities (2/2)

    Available Monitoring Objects for ERP Logistic

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    ERP LogisticSales & ServicesWarehouse ManagementInventory ManagementLogistics ExecutionProcurementManufacturingPlant Maintenance

    Available Monitoring Objects for ERP Logistic

    Monitoring Objects/Alert Types for Sales & Services

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    Monitoring Objects/Alert Types for Sales & Services

    Alert Type Selection Options

    Sales Documents

    # of sales documents created per day

    # of sales document line items created

    # of open sales documents

    # of incomplete sales documents

    # of sales documents with delivery block

    # of sales documents with billing block

    Percentage of open sales orders

    Date, Document Category, Sales

    Document Type, Sales Organization,

    Distribution Channel, Division, Sales

    Group, Created by, Older than x days,

    Reference Period

    Invoices# of billing documents created per day

    # of billing document line items created

    # of invoices not posted to FI

    Percentage of sales invoices not posted to FI

    Document Category, billing documenttype, Sales Organization, Distribution

    Channel, Division, Sales Group,

    Created by, Older than x days, Date,

    Reference Period

    Monitoring Objects/Alert Types for WarehouseM t I

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    Management I

    Alert Type Selection Options

    Transfer requirements

    # of created Inbound Transfer Reqs

    # of open Inbound Transfer Reqs

    Creation Date, Warehouse number,

    Source Storage Type, Older than

    Transfer orders

    # of created Inbound Transfer Orders

    # of open Inbound Transfer Orders

    # of confirmed Inbound Transfer Orders

    # of created Outbound Transfer Orders

    # of open Outbound Transfer Orders# of confirmed Outbound Transfer Orders

    # of confirmed with difference Outbound Transfer

    Orders

    Creation Date, Warehouse number,

    Source Storage Type, Destination Storage

    Type, Older than

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    Monitoring Objects/Alert Types for Inventory Management

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    Monitoring Objects/Alert Types for Inventory Management

    Alert Type Selection OptionsGoods Movements

    Goods Issue throughput

    Goods Receipt throughput

    Plant, Storage Location, Movement Type

    Critical Stock Level on Storage

    Location

    Plant, Storage Location, Material Type,

    Material Group, Material, Stock quantity,Base Unit

    Monitoring Objects/Alert Types for Logistics Execution

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    g j yp g

    Alert Type Selection OptionsDue List Log (for deliveries)

    No docs created

    Too few documents

    Num. of messages in DL run

    Messages

    User

    Inbound Deliveries

    # of created deliveries

    # of open deliveries

    Plant, Delivery Type, Creation Date, Older

    than x days

    Outbound Deliveries# of created deliveries

    # of open deliveries

    Plant, Delivery Type, Creation Date, Olderthan x days

    Shipments

    # of created shipments

    # of overdue shipments

    Shipment Type, Transportation Planning

    Point, Creation Date, overdue since

    Monitoring Objects/Alert Types for Procurement I

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    g j yp

    Alert Type Selection OptionsMRP Run

    Key Figures Statistics

    Runtime

    Canceled

    Dumps

    Key Figures MRP List

    # of exceptions in MRP List

    No MRP List created

    Plant

    Plant, MRP controller, Exception Group

    Planned Orders

    Order Start Date = Today (external)

    Order Start Date < Today (external)

    Plant, Order Type, MRP Controller

    Purchase Requisition

    # of Requisition Items created

    # of open Requisition Items

    # of overdue Requisition Items

    Purchasing Organization, Plant, Creation

    Indicator, Item Category, Document Type

    Purchase Orders# of Purchase Order Items created

    # of open Purchase Order Items

    # of overdue Purchase Order Items

    Purchasing Organization, Plant,

    Document Category, Item Category,

    Document Type

    Monitoring Objects/Alert Types for Procurement II

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    Alert Type Selection OptionsInvoices

    # of blocked invoices for payment

    # of blocked invoices for payment (cash discountendangered)

    Company Code, Fiscal Year, Log. payt

    block, Older than x days

    Monitoring Objects/Alert Types for Manufacturing I

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    Alert Type Selection OptionsMRP Run

    Key Figures Statistics

    Runtime

    Canceled

    Dumps

    Key Figures MRP List

    # of exceptions in MRP List

    No MRP List created

    Plant

    Plant, MRP controller, Exception Group

    Planned OrdersOrder Start Date = Today (internal)

    Order Start Date < Today (internal)

    Plant, Order Type, MRP Controller

    Confirmation errors caused by failed

    goods movements for

    PP Production Orders

    PS Network

    PM Maintenance Orders

    PI Process Orders

    Total number

    Older than, Plant, MRP Controller

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    Monitoring Objects/Alert Types for Plant Maintenance I

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    Alert Type Selection OptionsPM/CS Notifications

    Total # of Notif. Created

    # of Notif. from Maint. Sched. created

    #of manual Notif. created

    Total # of Notif. NOCOed per date# of Notif. from Maint. Sched. NOCOed per date

    # of manual Notif. NOCOed per date

    Total # of Notif. Overdue

    # of Notif. from Maint. Sched. Overdue

    #of manual Notif. overdue

    Planning Plant, Notification Type, Date

    PM/CS Orders

    # of Orders created

    # of Orders TECOed

    Orders in phase created

    Orders in phase released

    Orders in phase TECO

    Orders in phase closed

    Plant, Order Type, Selection Date

    Monitoring Objects/Alert Types for Plant Maintenance II

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    Alert Type Selection OptionsConfirmation errors caused by failed

    goods movements for

    PS Network

    PM Maintenance Orders

    Total number

    Older than

    Confirmation errors caused by

    incorrect cost postings for

    PS Network

    PM Maintenance Orders

    Total number

    Older than

    Confirmation errors caused by

    PDC/CATS transfers for

    PS Network

    PM Maintenance Orders

    Total number

    Plant

    Incorrect Measurement Reading

    Transfer

    Available Monitoring Objects for CRM

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    CRMSalesServicesCustomer Interaction Center

    Monitoring Objects/Alert Types for Sales

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    Alert Type Selection OptionsSales Documents

    # of sales documents created per day

    # of documents in status 'To be Distributed

    # of documents in status Error in Distribution

    # of documents in status Error'# of documents in status Open or In Process

    Business Transaction Category,

    Business Transaction Type, Input

    Channel, Sales Organization,

    Distribution Channel, Division,

    Created by, Older than x days, Data

    from Previous Day

    Business Activities/Tasks# of Activities/Tasks created

    # of Activities/Tasks 'Open or In Process

    # of Activities/Tasks Error

    Business Transaction Category,

    Business Transaction Type, Input

    Channel, Sales Organization,

    Distribution Channel, Division,Created by, Older than x days, Data

    from Previous Day

    Monitoring Objects/Alert Types for Service

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    Alert Type Selection Options

    Service Documents

    # of service documents created per day

    # of documents in status 'To be Distributed

    # of documents in status Error in Distribution

    # of documents in status Error'# of documents in status Open or In Process

    Business Transaction Category,

    Business Transaction Type, Input

    Channel, Sales Organization,

    Distribution Channel, Division,

    Created by, Older than x days, Data

    form Previous Day

    Business Activities/Tasks# of Activities/Tasks created

    # of Activities/Tasks 'Open or In Process

    # of Activities/Tasks Error

    Business Transaction Category,

    Business Transaction Type, Input

    Channel, Sales Organization,

    Distribution Channel, Division,Created by, Older than x days, Data

    from Previous Day

    Monitoring Objects/Alert Types for CIC

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    Alert Type Selection OptionsOutbound Calls

    # of 'open' calls

    Assigned to, Overdue for x hours

    E-Mail Work Items# of E-Mail Work Items created

    # of E-Mail Work Items 'Ready'

    # of E-Mail Work Items 'Selected

    Task Type, E-Mail recipient, Previousday, Older than x hours

    Available Monitoring Objects for Mass Activity Monitoring

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    Mass Activity MonitoringIS - UtilitiesDeposits Management (FS-AM)IS - InsuranceIS - Telecommunications

    Alert Types for Mass Activity Monitor

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    Alert Type

    Processed Objects

    # of Selected Objects

    # of Successful Objects

    # of Exceptions

    Throughput (per hour) for all jobs

    Throughput (per job/per hour)Custom Counter (up to 20 different, e.g. Payment Run)

    Job information

    Duration (overall)

    # of canceled jobs

    Average interval processing time

    Job statistics (CPU time, DB time, EM usage)

    Hardware utilization

    CPU utilization (max, min, average)

    Paging per hourUsed Memory (per server)

    Used Memory (per mass activity run)

    BTC work process utilization

    Currently Available Monitoring Objects

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    Data Consistency CockpitR/3 Sales & ServicesSAP CRMWarehouse ManagementSAP APO

    Monitoring Objects/Alert Types for R/3 Sales & Services

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    Alert Type Select Options Comment

    Credit Management

    # of credit customers with critical deviations

    Age of stored analysis

    Variant Based on report

    Z_CREDIT_VALUE_C

    OMPARE_DCC which

    can be found in SAP

    Note 1040893.

    Requirements

    % of items with errors/checked items

    Age of stored analysis

    Variant Based on report

    SDRQCR21

    Accounting documents without

    billing documents

    # of inconsistent objects (absolute)

    Age of stored result

    Variant Based on Generic

    Consistency Report

    (available via ST-A/PI)

    Monitoring Objects/Alert Types for CRM

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    Alert Type Select Options Comment

    Consistency CRM-ECC

    Percentage of inconsistent objects

    # of inconsistent objects (absolute)

    # of objects in both systems but unequal

    # of objects in compared system only# of objects in CRM system only

    Age of last comparison run start

    DIMa instance name

    Reuse old result

    Based on Data

    Integrity Manager

    (DIMa)

    Consistency CRM-CDBPercentage of inconsistent objects

    # of inconsistent objects (absolute)

    # of objects in both systems but unequal

    # of objects in compared system only

    # of objects in CRM system only

    Age of last comparison run start

    DIMa instance name

    Reuse old result

    Based on DataIntegrity Manager

    (DIMa)

    Monitoring Objects/Alert Types for Stocks in WM/ECC

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    Alert Type Select Options Comment

    Stock values

    Absolute variance per company code

    Age of last RM07MMFI run

    Existence of a difference

    Used variant Based on RM07MMFI

    WM-IM Stock Comparison

    Av. Prop. Dff Qty/WM stock

    Max. Prop. Diff. Qty/WM stock

    Existence of a difference

    Age of last LX23 run

    Used variant Based on LX23

    Monitoring Objects/Alert Types for APO

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    Alert Type Select Options CommentCIF Deltareport (APO-ECC)

    # of inconsistencies

    # of inconsistent planned orders

    # of inconsistent production orders

    # of inconsistent sales orders# of inconsistent purchase orders

    # of inconsistent purchase requisitions

    # of inconsistent scheduling agreements

    # of inconsistent stocks

    # of inconsistencies in other objects

    Name of save Based on Deltareport

    LiveCache - Database

    Total

    17 Keyfigures for specific object types1 User defined key figure

    Age of most recent run

    User Based on OM17

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