business process modeling for eplc facilitated by angela thomas ryan kahn
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Business Process Modeling for EPLC Facilitated By Angela Thomas Ryan Kahn. Agenda. The Role of Enterprise Architecture Significance to EPLC Review Criteria Introduction to Business Process Modeling Methodology and Models Benefits and Cases of BPM. Enterprise Architecture (EA). - PowerPoint PPT PresentationTRANSCRIPT
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Business Process Modeling for EPLCFacilitated ByAngela ThomasRyan Kahn
NIH Enterprise Information Technology Architecture Contact: [email protected]
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AgendaThe Role of Enterprise ArchitectureSignificance to EPLCReview CriteriaIntroduction to Business Process ModelingMethodology and ModelsBenefits and Cases of BPM
NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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Enterprise Architecture (EA)Enterprise architecture is a comprehensive framework used to manage and align an organization's Systems (IT) PeopleOperationsProjects with its operational characteristics (Office of the Chief IT Architect, NIH, 2009)NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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Significance of BPM to the EPLCNIH Enterprise Architecture Contact: [email protected] BPM Deliverables Business Case Requirements
NIH Enterprise Architecture Contact: [email protected]
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Review Criteria for EPLCWhat We Expect To SeeInitiation Phase (Business Needs Statement)Strategic AlignmentConsidered Reuse of Processes and/or Systems
Concept Phase (Business Case)As-Is Business Process Model(s)To-Be Business Process Model(s)Performance Metrics IdentifiedAdherence to NIHRFC0027
Requirements Analysis Phase (Requirements Document)Traceability to Business Process ModelsTraceability to Performance Metrics
NIH Enterprise Information Technology Architecture Contact: [email protected]
NIH Enterprise Information Technology Architecture Contact: [email protected]
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Business Process ModelingWhat is a Business Process?
A collection of activities that takes one or more kinds of inputs and creates an output that is of value to the customer.(Hammer & Champy, 1993)
What is Business Process Modeling
The consistent, repeatable and reusable approach to capture, organize, validate, analyze and depict the explicit business information to support all corporate initiatives.(Baker & Tyler, The Discipline of Business Modeling)
NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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BPM MethodologyDecomposition MethodTechnique used to break down a process into component parts
Methodology: Business Co-Formulation*Document Co-Formulation (DCF)*Facilitated Co-Formulation (FCF)*NIH Enterprise Architecture Contact: [email protected]* Source: BusinessGenetics
NIH Enterprise Information Technology Architecture Contact: [email protected]
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Elements of a Business Process ModelWhat activities must the business perform to achieve its purpose?Who performs each activity (role, organization, system)?Which information is used to perform each activity and which information is produced by each activity?
Where are the activities performed?When are they performed?
How do all the above interrelate to yield a business processes?
NIH Enterprise Information Technology Architecture Contact: [email protected]
NIH Enterprise Information Technology Architecture Contact: [email protected]
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WHAT ModelHierarchical representation of a complete set of business activities that support the achievement of a specific businesspurpose.
NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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WHAT ModelUse
To obtain a complete set of business activities necessary to support a specific business purpose (super set of activities)To create a foundational framework from which all of the other Decomposition models are basedTo depict business activities in a manner that is simple and easy to understandEnables activity structureEnables activity levelingNIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Information Technology Architecture Contact: [email protected]
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WHAT ModelRules and DimensionsIf youHave you?In order toWhat do you need to do?
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WHICH ModelRepresentation of the business information needed toperform the activities, or that is produced by performingthe activities.
NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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WHO ModelHierarchical representation of organizational units, roles, peopleand systems involved inperforming business activities.NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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WHERE ModelA visual representation ofspatial / geographic locations where businessactivities occurNIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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WHEN ModelRepresentation of time in which business activities can occur, that facilitates an understanding of businesstime considerations. NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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HOW ModelSampleNIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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HOW ModelDefinedModel that ties everything together Used to display workflow on a single or multiple levels
Incorporates all other models and dimensionsProvides a single comprehensive view of the business operationModeling UseWho does What activities with Which informationWhere the activities are performed in the process flowWhen do the activities take place along process flowDifferent business scenariosDimensionsActivitiesRoleEntitiesLocateTime FrameNIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
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Benefits of BPMClarifies processes, roles and definitionsClearly depicts the contribution of every activity to the overall business purposeAllows holistic view of the entire processBridges the gap between IT and the businessEnables informed and quantitative decisionsProvides a single source of informationPromotes continuous collaborative improvementProvides framework for use cases and system requirementsNIH Enterprise Information Technology Architecture Contact: [email protected]
NIH Enterprise Information Technology Architecture Contact: [email protected]
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Success StoriesMTA: Defining ProcessesIssue:Determine business needs for new system to support the management of materials.
BPM Value:Identified system support similarities between the inbound and outbound transfers enabling the possibility of re-use during in house system development.
Derived requirements for potential COTS systems.
NIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Information Technology Architecture Contact: [email protected]
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Success StoriesHSPD-12: Proving ComplianceNIH Enterprise Architecture Contact: [email protected]:Prove HSPD-12 compliance, eliminate data quality errors, and improve manual processes.
BPM Value:Proved HSPD-12 compliance. Reduced data errors.
NIH Enterprise Information Technology Architecture Contact: [email protected]
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Ongoing InitiativesEnroll Non-local OrganizationIssue:Manual intervention, duplicating processes, multiple data checks.BPM Value:Suggested an automated QC check and eliminating duplicative, manual checks.Demonstrated similarity in business processes between enrolling vendors & organizations. NIH Enterprise Architecture Contact: [email protected] Data X 3Similar Validation X 2(Could be automated)
NIH Enterprise Architecture Contact: [email protected]
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BPM for EPLC Support Contact InformationWere here to help you! We can provide guidance and assistance to projects in meeting the requirements of EPLC.
Classhttp://training.cit.nih.gov/ Course IT800 - Business Process ModelingWebsitehttp://EnterpriseArchitecture.nih.gov
Rules for submitting BPM: NIHRFC0027http://enterprisearchitecture.nih.gov/NR/rdonlyres/1886FFBF-72D8-4BE6-AEEC-37D81915072D/0/NIHRFC0027BusinessProcessModeling.pdf Subscribe to the EA LISTSERV: http://list.nih.gov/archives/enterprise_architecture.html
BPM Contacts Angela ThomasRyan Kahn(301) 451-3766(301) [email protected]@nih.govNIH Enterprise Architecture Contact: [email protected]
NIH Enterprise Architecture Contact: [email protected]
Michael Hammer and James A. Champy (Business Process Reengineering )Argue that too much time is wasted passing-on tasks from one department to anotherMore efficient to appoint a team who are responsible for all the tasks in the process
Segue: what is decomposition?
Decomposition: A technique used to break down a process into its component parts When defining BPM, we talked about capturing business information Decomposition is how we capture the business processesDecomposition is 1st step to create a modelThe term for decomposing the sources of info (given to us by BG) is BCFDCF - source docFCF - SMEsreason for two types of co-formulation is because of the different types of knowledge
Sources of knowledge:Explicit: knowledge that is written in documentation, slides, web sites etc. documentation that was created by SMEs contains ideas, context and informationAnything that we can read that has information we can and will use in a model
Implicit: knowledge that is assumed or inferred within documentation or actions. SMEs create documentation with certain assumptions(it is our job to read between the lines and determine assumptions)
Tacit: Tacit knowledge piggybacks off of Implicit Knowledge. knowledge that is difficult to be transferred to another person by means of writing down or verbalizing itRacecar example
Not endorsing anyone, just sharing our chosen methodologyBG is our standard methodologyfacilitates conversation and knowledge transferWhat Model:Hierarchical representation of a complete set of business activities that support the achievement of a specific business purposeEach box represents a business activityEach step down is called a levelA level is where the activity falls within the hierarchy of the What ModelThe Level 0 is the ultimate activity; what are you trying to do what is the business or process? All of the levels below that that Level 0 box are the activities that must be completed in order satisfy that purposeDefined:Obtain a complete set of business activities necessary to support a specific business purposeCreate the foundation from which all other decomposition models will be basedPurpose driven tasks why are you actually doing something, Depict the business activities in a manner that is simple to ready and easy to understand. To ensure purpose attainment
Modeling Use:Stabilizes and connects all activities performed within a businessOrganizes the activities into logical groupingEnsures activity structureEnsures activity completenessEnsures activity levelingEnsures consistent terminologyNetworked representation of the business information needed to perform business activities. Contains all the unique qualified objects to support the activities of the WHAT model. In simple terms, the Which model contains the inputs and outputs from activities in the What Model. Consists of:EntityThe principal object about which information is to be collectedGenerally a thing (customer, product) or event (sale, payment)Contain attributes a set of information that as a whole, fully describes the entity to which they are associated (Customer: address, name)Manage relationships association between entities depicts a business relationship assertion ArtifactsDocumentFormReportHierarchical representation of organizational units, roles, people and technologies involved in performing activities. Glorified org chart?There are some differencesA Who Model is aligned with your purposeYou dont ever have specific names You may include WHOs external to your organizationVisual representation of spatial / geographic locations where business activities occur:Identifies where business activities are performedAttaches all pertinent geographic metadata (e.g. spatial, physical address) to the business term used to identify the location
A visual representation of time in which business activities can occurFacilitates understanding of business time considerations. Attaches all pertinent geographic metadata (e.g. spatial, physical address) to the business term used to identify the locationDefinitionRepresentation of a complete business process flowIncorporates all other models and dimensionsProvides a single comprehensive view of the business operationUseThe comprehensive model relates all 5 dimensions is one all-encompassing graphic view:Illustrates Who does What activities with Which informationShows Where the activities are performed in the process flowShows When do the activities take place along process flowHighlights different business scenariosDimensionsHOW Models are made up of the dimensions from the other modelsActivitiesRoleEntitiesLocate
People know what they do and dont:Look upstream / downstreamLook cross functionally
BPM allows cross functional units to collaborate from the same picture / sourceSimilar needs for inbound and outboundDerive requirements for potential systems add to slide?Uniform across NIHEfficient process, saves time, saves paper, increases data qualityGraphic to show business process area (color coded for functional area)High level roadmapcan be used cross functionally: - eRA - Vendor Purpose is same
Institution obtains a DUNS number Institution registers with the Central Contractor Registry (CCR)Establish E Business Point of Contact (E-Biz POC)Establish Marketing Personal Identification Number (MPIN) for E-Biz POCInstitution registers in eRA Commons websiteEstablish a Singing Official (SO)May establish Account Administrator (optional)eRA CommonsUpon completion of online registration, SO must fax a signed copy of the registration to eRARegistration is reviewed manually by User Support(1) must be research(2) submitter must be officer or high ranking official(3) institution name must be in English(4) CCR address verification(5) CCR DUNS verificationData QualityCCR address verification