business management consultancy risk assessment

“Q” Renaissance Quality Consultants

“Finding Opportuni�es for Innova�on and Growth”

BUSINESS MANAGEMENT CONSULTANCY RISK ASSESSMENT

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“We Customize solu�ons for your Business”

“Our exper�se, You Can Trust”

“ WE LEAVE NO STONE UNTURNED TO HELP OUR CLIENTS REALIZE MAXIMUM PROFITS FROM THEIR INVESTMENT”

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“Q” Renaissance Quality ConsultantsProfessional ISO Cer�fica�on Consultancy Company in Dubai, Abu Dhabi, Sharjah and Across United Arab Emirates

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“Q” Renaissance Quality Consul�ng is an outcome-driven business management consul�ng firm that specializes in designing and delivering complex business transforma�onal change on behalf of clients in the Middle East - Gulf States and AsiaOur mission is to help client organiza�ons and their employees deliver posi�ve change that creates las�ng financial and opera�onal value. We do so by helping them bridge the gap between strategic intent and effec�ve opera�onal delivery, ac�ng as the vital link that brings together all stakeholders and ensures that the desired outcome takes place.

Good management is the art of making problems so interes�ng and their solu�on so construc�ve that everyone wants to get to work and deal with them. We help the organiza�on to know what they want. This is central to ac�ng on their inten�ons. When the organiza�on knows what they want, they realize that all there is le� then is �me management. We guide the organiza�on to manage their �me in achieving their goals because they would be clearly aware what they are trying to achieve in their objec�ves. Hence management is efficiency in climbing the ladder of success on the other hand leadership determines whether the ladder is leaning against the right wall. We coach & guide the organiza�on toward the path of profitability coming from effec�ve produc�vity, efficiency, management, austerity, and the way to manage the business.

The highest levels of performance come to people who are centered, intui�ve, crea�ve, and reflec�ve- People who know to see a problem as an opportunity . Hence , " Q" Renaissance Quality Consultants guide the organiza�on to realize that business and investment spending are the true leading indicators of the economy and the stock market. If the organiza�on want to know where the stock market is headed, they should forget about consumer spending and retail sales figures, rather look to business spending, price infla�on, interest rates, and produc�vity gains. A good financial plan is a road map that shows the organiza�on exactly how the choices they make today will affect their future

Area of Exper�se:

The biggest risk is not taking risk. In a world that is changing really quickly, the only strategy that is guaranteed to fail is not taking risks. Strategy is about making choices, trade-off's, its about deliberately choosing to be different. Hence QRQC consultants help in determining the essence of strategy that could set limits on what the organiza�on is trying to accomplish.

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Business Management Consultancy Risk Assessment

Understanding your employee's perspec�ve can go a long way towards increasing produc�vity and happiness. "QRQC" consultants assists the organiza�on to perceive human resource are like natural resources; they 're o�en buried deep. We help the organiza�on to go looking for them, since they're not just lying around on the surface. We impart the skill to create the circumstances where they show themselves. We recommend the organiza�on to recruit for a�tude and train the skill.

In assessing the overall context of the organiza�on to define who is affected by your work and what they expect from you. This will enable you to clearly state your objec�ves and iden�fy new business opportuni�es. Put your customer first, making sure you consistently meet their needs and enhance their sa�sfac�on. This can lead to repeat custom, new clients and increased business for your organiza�on. Work in a more efficient way as all your process will be aligned and understood by everyone in the business or organiza�on. This increases the produc�vity and efficiency, bringing the internal costs down. Mee�ng the necessary statutory and regulatory requirements. Expand into new markets, as some sectors and clients require ISO 9001 before doing business. Iden�fy and address the risk associated with your organiza�on.

03“Q” Renaissance Quality Consultants

Professional ISO Cer�fica�on Consultancy Company in Dubai, Abu Dhabi, Sharjah and Across United Arab Emirates

Our Values:

Our values are not only a reflec�on of what we believe in as individuals but also the founda�on upon which our service proposi�on is built. They keep us focused on our mission and empower us in our endeavor to serve our clients.Ÿ – We work with our clients and their people to ensure that Partnership

solu�ons are developed in true partnershipŸ – We understand the impact that change has on Responsiveness

individuals and organiza�ons and are able to support them through the process

Ÿ – We deliver on our promisesAssurance

Ÿ – We do what is best for our clients, their shareholders and employeesAccountabilityŸ – Every assignment is different. We draw from our breadth of experience and the client's own heritage Revolu�on

to develop the most appropriate solu�on for the problem at hand




Our Approach:

Our Peoples:

Our approach is driven by a promise to deliver measurable and sustainable benefits to our clients and their firms. Based on our extensive experience gained from engaging and mobilizing organiza�ons through change, we have learnt that it is vital to ensure that key stakeholders are involved in both the design and implementa�on of the solu�on. We have five principles that define our approach:Ÿ – we work towards pre-agreed, tangible and Outcome-driven consul�ng

measurable deliverables

Our success is due to our people, who each share the key quali�es that QRQC Consul�ng seeks to nurture and develop. We are passionate about what we do, driven to achieve results, and enthusias�c about developing people.

Our people have industry experience as well as large consul�ng firm experience, so they not only know 'what' to do, but also 'how' to do it. We are o�en told that we differ from other consultants in that we care not only for the work we do but also for the client and the people we work with. We take pride in leaving behind an empowered organiza�on who would welcome us

Ÿ Sustainable change – by engaging, training and empowering the right people within the client organiza�on, we make sure that posi�ve change is imbedded and sustained

Ÿ Holis�c approach – our transforma�on approach aims to address the ra�onal, emo�onal and poli�cal aspects of change in equal measures

Ÿ Building energy – by iden�fying key ini�a�ve champions and realizing quick wins early in the process, we create a posi�ve energy for change and build the necessary momentum

Ÿ Flexible model – we approach every assignment with no preconceived solu�on in mind, working with the client organiza�on to develop the most appropriate solu�on for the problem at hand.

back. Our broad networks of Associate consultants are carefully selected based on skills and experience, as well as fit to our values. Having a broad network ensures that we can tailor the team to the specific client situa�on and needs.




Our Leadership Team:

We have a focused Leadership team which sets our strategy, ensures focus on our core capability areas and our values, and ul�mately that we are constantly making a real difference for our clients. Our Leadership team is very 'hands-on', delivering client engagements, as that is what we enjoy doing, and this maximizes the value for our Clients.

As business change professionals, we specialize in the design and delivery of complex transforma�onal change programs and ini�a�ves. The following model summarizes a number of our core capabili�es, shown under the three categories of 'se�ng up for success', 'improving your business' and 'changing with people'. Naviga�ng through these will give you a sense of the types of ini�a�ves we regularly carry out for clients, many of which we can deliver simultaneously as part of an integrated business change program.

Our Capabili�es:

Strategy Enablement:

QRQC Consul�ng understands the importance of crea�ng the right long, medium and short term strategies to enable clients to gain compe��ve advantage and increase the profitability of their organiza�ons. We believe that there are two dis�nct stages to any strategy: development and alignment. The former is no good without the la�er and vice versa. It is essen�al that a client's organiza�on is aligned and mobilized around its strategy in both in words and ac�ons and this is demonstrated consistently by the execu�ve team. This top-down alignment is cri�cal to ensure organiza�onal ownership and to deliver the strategy effec�vely and rapidly. Furthermore, the organiza�on needs to ensure there is the capability to adapt and evolve its strategy over �me.




.

Our view of Strategy Development is simple: strategy is about genera�ng and applying business insight for our clients, not about following any formulaic or rigid process to create it. That said, we adopt a rigorous, fact-based approach to building strategic insights for our clients. Key to any such strategy formula�on is asking the right ques�ons to understand our client's unique strategic posi�on and how that is changing over �me.QRQC Consul�ng's approach to and experience in Strategy Enablement will ensure you have a clear picture of your company's strategic posi�on and op�ons for gaining compe��ve advantage. Moreover, our emphasis on execu�on of any such strategic plan and not just producing a report, ensures your company can successfully implement its strategy

Organiza�onal Design:

This is the conscious design and building of the architecture of the organiza�on to enable it to meet its performance requirements and sustain its compe��ve advantage. As such, it has four main objec�ves:Ÿ To support the strategy of the organiza�onŸ To facilitate the flow of informa�onŸ To achieve effec�ve co-ordina�on/integra�onŸ To improve organiza�onal produc�vity and profitability

The design of an organiza�on has a direct impact on business performance and must therefore consider its structure, capabili�es, processes and roles and responsibili�es. Crea�ng an organiza�onal structure is one of the toughest and the most poli�cally challenging tasks an execu�ve will face.

With our experience we can guide and support senior execu�ves and client organiza�ons in developing the most appropriate structure for unlocking value, whether it's related to governance issue, an opera�ng model redesign or genera�ng a change of focus. The end result, in addi�on to an increase in business performance, is o�en a reinvigorated workforce with people more easily able to unlock their true poten�al

Cri�cally, it is not possible to realize the full poten�al of all these elements without true leadership and support.

Our Consultants have many years of experience in se�ng up and in running successful Programs, whether they are companywide change programs or more specific 'issue-based' projects and programs. Key to success is an effec�ve period of prepara�on for program start-up. Although this will vary depending on the nature of the issue(s) and client, there are a number of things which we will rigorously (and quickly) focus on at the outset, including:

Program setup & delivery:




Ÿ ensuring scope and objec�ves are clearly defined and agreed;Ÿ ensuring that stakeholders' interests are fully understood and that this group is mostly aligned;Ÿ there are effec�ve governance mechanisms;Ÿ an agreed plan which has clear deliverables;Ÿ a business case;Ÿ appropriate resourcing;Ÿ a communica�ons and engagement plan;Ÿ an effec�ve team 'onboarding' process;Ÿ and a regular mechanism of review to ensure that issues are promptly exposed and ac�on taken appropriately.It is important to not only focus on these 'ra�onal' aspects of Program Delivery, but also on the emo�onal and poli�cal aspects of change, as these are o�en ignored and frequently the reason for programs running into �ming, cost or sustainability issues

Opera�onal Improvement:

Our Consultants have many years of experience in se�ng up and in running successful Programs, whether they are companywide change programs or more specific 'issue-based' projects and programs. Key to success is an effec�ve period of prepara�on for program start-up. Although this will vary depending on the nature of the issue(s) and client, there are a number of things which we will rigorously (and quickly) focus on at the outset, including:Ÿ “what” a client does to unlock the value butŸ “how” they sustain this value over �me.It is much more about the people than many organiza�ons realize.

In improving how businesses operate, we will apply methodologies which are tried and tested and based on lean principles and techniques, aimed at simultaneously removing waste whilst being more focused on customer needs.




We are very experienced in the design and improvement of business processes to maximize effec�veness, reduce costs and enhance customer experience. Central to our approach is determining who needs to be involved from the client organiza�on and at what stage, to ensure that relevant experience and ideas for improvement are built into process designs (and also this involvement is key in overcoming inevitable resistance to change). Facilita�on of �me efficient workshops, involving key stakeholders, is therefore a key part of our approach to process design and improvement. We introduce best prac�ces and ensure that the 'voice of the customer' is captured in the design process. Visual representa�ons (on wall charts) are used as a highly effec�ve means of ensuring that input is maximized and that sign-offs are done on an informed basis as we move from 'as is' to 'could be' and then 'to be' designs.

Frequently, the approach we take (using lean principles) will be con�nued within an organiza�on as a means to 'con�nually improve how we do things'…. Mechanisms to facilitate con�nuous improvement are essen�al for most organiza�ons that are in fast moving environments where customer and regulatory demands are ever changing and demands for reduced costs and delivering excellent service are ever increasing. We therefore try to make process reengineering an exci�ng and worthwhile experience which employees want to be engaged in; something which leads to real demonstrable improvements for employees and customers, and an approach which can drive a culture of improvement and success

In this constantly evolving environment, ensuring alignment of processes and technology to the overall strategy is key to gaining a compe��ve edge. Our approach to technology effec�veness is based on two principles:Ÿ “total business integra�on” andŸ “fit for purpose”Our experience in this area means we can not only assess an organiza�on's technology environment in terms of its degree of alignment to the overall business objec�ves, but also assist in extending the life of the current technology por�olio while inves�ng prudently for the future. Too many �mes, we see large-scale expenditure in technology programs without the necessary focus on the ability to produce the performance shi� the investment demands

Technology Effec�veness:

Process Re-Engineering:


In the challenging and turbulent environment we all work in, it is common for situa�ons to change suddenly and throw up challenges for programs. Without the right knowledge and experience these challenges can threaten �mescales, budgets, and delivery, reducing the prospect of successful results. We provide a fast review of an exis�ng program which is facing such difficul�es and then work with clients to design mi�ga�ng ac�ons. We also provide experienced resource to bring a program back on track once the review has been completed.

We have experienced program managers and have a keen sense of what leads to success (or failure) in a program, focusing equally on the ra�onal, emo�onal and poli�cal aspects of planning, governance and deployment. We have a rigorous but rapid assessment methodology to diagnose and design improvements which are effec�ve but also situa�onal/ pragma�c to meet client needs.Beyond programs, we can also deploy expert resource to address broader issues requiring more of a 'business turnaround'. This can start with suppor�ng in the defini�on of a changing strategy, or in helping to deploy an agreed strategy or business plan in a rapid and sustainable way.

Execu�ve support & Coaching:

We have worked with hundreds of business leaders and supported them through cri�cal changes and periods of intense challenge.Great leaders know that having a coach is a key part of success and we bring this as part of our change leadership offering. Change brings many challenges for a leader and the first is to accept that they do not (and aren't supposed to) have all the answers!Great organiza�ons know that they need to give this sort of support to maximize their leader's, and their organiza�on's, chances of success.In addi�on to our very extensive leadership knowledge and experience we bring a structured coaching approach that helps leaders to grasp the real issues and arrive at the best solu�ons for their unique situa�on.



Program Turnaround:




We take a pragma�c approach that blends pure coaching with feedback and advice. Our extensive experience allows us to judge this in a way that maximizes personal growth whilst providing knowledge and skills in �me to meet the organiza�on's needs and targets.In this way we ensure that we maintain the focus on achieving extraordinary business results at all �mes

Our approach aligns the understanding of the issues from top to bo�om and then connects the corporate vision and strategic intent to the behavior and working processes required throughout the organiza�on.We advocate and support con�nuous two way communica�on tailored to and delivered for the individual audiences affected by the intended change.

To this end, all of our change management and leadership tools have this thinking woven into them. From the highly engaging process mapping tools, to our vision engineering methodology, we are always seeking to op�mize engagement, alignment and mobiliza�on.Our experience shows that only by a total commitment to organiza�onal engagement can you truly mobilize everyone in pursuit of your goals

Organiza�onal Engagement:

Over our many years of successful change leadership experience, QRQC Consul�ng has developed a deep understanding that informs our tried and tested approach to mobilizing the whole organiza�on in support of the change program.

We know that engaging the organiza�on from the start is fundamental to success in transforma�onal change.We bring an approach that works with and listens to staff at all levels. This begins even as the business issues are being dis�lled and tested, and con�nues through the design of any change program, tes�ng and refining designed solu�ons to the implementa�on and embedding of all aspects of the change.




High Performance Teams need to be created rather than just expected to form. At QRQC we help teams to go through the cycle from forma�on through to High Performance.High Performance Teams tend to be rela�vely small groups of 8-15 people. An essen�al star�ng point is to have a common goal. We work with the team to create a common goal which can be a problem that needs to be resolved, a project objec�ve or corporate or departmental vision. To create the common goal we work with the team to assimilate this.

The characteris�cs of a high performance team include having a common valuable goal- a performance challenge, understanding of each team members personal goals, team members who are close to each other and are suppor�ve of each other achieving their personal goal as part of the common goal, the use of a consistent processes and approaches, a common set of values, the right skills and competencies within the team both to build the team and also to achieve the goal and finally inspiring and open leadership.The nature of a High Performance Team means that Leadership can move within different stages towards achieving the performance goal. We then help our clients work through a framework and adopt skills and behaviors that will support their outcomes. The frameworks include:Tools and approachesŸ for gaining commitment and focus on the common goalŸ genera�ng accountability for both the development of the High Performance Team and also the achievement of the

common goalŸ that bring the team togetherŸ measuring and evalua�ng and crea�ng performance.Ÿ We can help to create a high performance team either as a standalone ac�vity or also as an inherent part of our

Transforma�on approach

Crea�ng High Performance Teams:

Mobiliza�on is a key part of achieving sustainable change in faster �mescales and recognizes that, for change to be successful, it will require a cri�cal mass of supporters or 'champions', who are engaged and able to move themselves and others forward to achieve the project goals.

QRQC Consul�ng, consistent with its collabora�ve style of working, will seek to work with clients to design and run mobiliza�on ac�vi�es such as town mee�ngs, white paper fairs, and improvement teams to help secure a cri�cal mass of engaged and enthusias�c employees.

Done effec�vely, our approach helps iden�fy and reduce resistance to change, produce accelerated and more embedded results, reduce confusion, raise morale and help in the crea�on of breakthrough ideas

Mobiliza�on:


Q RENAISSANCE QUALITY CONSULTANTS ( QRQC ) lead the world in advoca�ng, defining and implemen�ng best prac�ce across every field of human endeavors, from business con�nuity to food safety. QRQC was established in United Arab Emirates through its office in Dubai in response to the increasing need for qualified professional consultants in the Middle East to introduce and help in implemen�ng the highest standards of management systems.

QRQC's mission is to use our widespread consultancy experience to deliver quality results enabling our clients in industry.To be the foremost provider of quality consultancy training and related services in UAE, Middle East and worldwide.

Q RENAISSANCE QUALITY CONSULTANTS has grown into a leading global independent business services organiza�on that inspires confidence and delivers assurance to customers with standards-based solu�ons. QRQC operates within a network of senior specialists having a long-standing experience with sophis�cated analy�cal capabili�es covering exper�se related to:Quality management systems, Informa�on Security Management system, environmental management systems, health & safety management systems, Food safety management system, HACCP, re-structuring, human resources, excellence models, feasibility studies, skills development and training.

Corporate Philosophy

Mission & Vision

Area Of Exper�se

Company Profile

“Q” Renaissance Quality ConsultantsProfessional ISO Cer�fica�on Consultancy Company in Dubai, Abu Dhabi, Sharjah and Across United Arab Emirates

Q RENAISSANCE QUALITY CONSULTANTSP.O. Box: 86988, Dubai, United Arab EmiratesTel. +971 4 2808631, Fax +971 4 2808059Email: [email protected], Web: www.qrqcintls.com

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