Business Etiquette Training

Training Title: Email Courtesies

Ashley TillmanCUR 516

July 20, 2015Joan Beckner

Table of Contents• Introduction • Training Description• Target Audience • Length of Training• Goals • Objectives • Activities and Technology

• Training Curriculum • Implementation• Assessments• Evaluation• The Future• References

Introduction

“Text based communication makes interaction more difficult because it is less “rich” than other forms of communication” (Carnevale and Probst, 1997)

Training Description

• Increase writing proficiency• Grammar• Tone• Politeness

• Examine the way employees and supervisors interact

Target Audience

• 35-70 year olds • Somewhat comfortable with technology • Must score an 80% or higher on Mock Email • Training is required

Length of Training

• 1 week • 4 hours per day

Goals

• Employees will achieve grammar and politeness in messaging.

• Employees will review social cues in example emails. • Employees will improve their email structure and message

language.

Objectives

• Employees will contrast differences between good and bad email messaging by critically thinking with a high level of accuracy.

• Employees will write emails in small groups and evaluate fellow classmate’s emails through practice emails sent to the trainer daily to test writing proficiency.

• Employee will be able to describe effective email techniques on their mock email with an 80% or higher.

Activities and Technology

• Daily email writing to fellow classmates and the trainer.

• Discuss example emails(grammar, language, tone, and etiquette).

• The teams will create and review emails.

• Mock email prep

• Microsoft Word• Microsoft Outlook

Training Curriculum

• 4 lessons • History of Instant Messaging • Modern Social Norms• Discussion (good and bad emails and practice emails)• Mock Email Prep

Implementation

• People Needed• Resources and Materials • Communication Plan

Assessments

• Practice Emails• Mock Email

Evaluation

• End of Course Survey• Performance Review

The Future

• Revisions • Review budget• Changes to design

References

• Gardner, K. d., Emanuels, I. e., & Aleksejūnienė, J. j. (2011). Helping Experienced Professionals Become Tech Savvy for Lifelong Learning. Transformative Dialogues: Teaching & Learning Journal, 5(2), 1-14.• Jessmer, S. L., & Anderson, D. (2001). The Effect of

Politeness and Grammar on User Perceptions of Electronic Mail. North American Journal of Psychology, 3(2), 331.