business etiquette (not looking like an at work.) michelle wilson (ryder) coach and managing...
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Business Etiquette
(Not looking like an at work.)Michelle Wilson (Ryder)Coach and Managing Director Human Capital
Michelle Wilson (Ryder)• MBA, CHRL, Co-Active Coach• 10 Years in HR Management • 9 Years in Recruitment and Executive Search• Founder of Uvolution-Championing the Evolution of YOU
Coaching high performing, people in transition and career coaching
• 5 Years Professor at Guelph Humber (BEST years of my life)
• For you today-Maker of the Well-Mannered Employee
What’s Included for YOU:• Definition of Etiquette and why it matters• Let’s get to know each other• What part does company culture play? • What the heck should I wear?• I.T. • Where did the English Language go?• Miss Manners-Help, I have to eat a meal with my Boss• How to contribute in meetings• When and how to ask for help
Definition of Etiquette and why it matters The customary code of polite behavior in society or among members of a particular profession or group.synonyms: protocol, manners, accepted behavior, rules of conduct, decorum, good form(thank you Google)
Let’s get to know each other
Your IN person impression(Practice-practical experience)
Hello, I’m Michelle, a 4th year student at Guelph Humber. Nice to meet you.
Let’s get to know each other
Your ONLINE impression
To friend or not to friend-that is the question
Security Settings-make your profile private
Good Impression
Bad Impression
Posting about your employer• Becker was fired from his job on
June 22, 2010, a week after he posted comments on Facebook about a barbeque the dealership hosted for customers. The luxury car dealership served hot dogs and bottled water – not the fanciest of feasts – and Becker made fun of the fact that cheap food was on the menu: “I was happy to see that Knauz went ‘All Out’ for the most important launch of a new BMW in years,” Becker wrote, according to court papers. (http://www.autoguide.com/auto-news/2011/10/bmw-dealership-wins-case-over-employee-fired-for-negative-facebook-comments.html)
Rate my Employer sites• Sites to add
comments about your employer. • Some identity is kept
confidential.• Keep in mind saying
“don’t burn bridges”
What part does company culture play?
• Respect hierarchy, space and time
• Hours of work
• Call when late even if boss doesn’t
• Look for cues in others
• Body language
What part does company culture play?
• Expectations for responding after hours
• Casual or formal
• Keep things in confidence-stay away from GOSSIP
• Limit complaining and demands
• Learn to say things with a smile
• Learn how to turn down unreasonable requests and counter.
What the heck should I wear? Dress for SUCCESS• Always dress better than the person you are meeting with. • Pay attention to hygiene.• Shoes matter-So does hair!
Bad Ideas-No matter what company you work at:
Good Ideas-Business/Business Casual
Good Ideas-Business/Business Casual• How to tie a tie video • http://
www.youtube.com/watch?v=5g-nn_P5TgE
Good Ideas-Casual
I T
•Not YOURS!
Where did the English language go?
UR
Miss Manners-Help, my boss asked me to lunch
• Practice this at home, on dates
Table Manners
Don’t be this guy or gal!
How to contribute in meetings
• Phones OFF• Let others know if you are expecting a call or an urgent
response• Think before speaking• Respect time-be on time
When and how to ask for help
• Ask what is expected of you• Confirm what you have heard• Check in and ask if doing ok
When and how to ask for help• Deal with conflict constructively• Anti-bullying/Anti Violence and Harassment Law
Summary
• You are your brand at work and brand leads to reputation faster than the adoption of the iPhone
• Look around-what are others doing?• Use common sense
