business etiquette
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Business Etiquette
A HANDS ON APPROACH
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Etiquette
• What is etiquette?– Conventional rules of social behaviour or
professional conduct.
• Why study it?– To become one with the organization.– To be more successful.– To have better interpersonal relationships.
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Etiquette
• It covers a very broad spectrum of activities
• People who have proper etiquette move up the ladder faster and get rewarded better
• Lets now take a look at various real life situations and see how well we are prepared in etiquette terms to succeed
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Etiquette
• “Without question, etiquette affects a company’s bottom line.
• Within a company, employees are motivated to do their best when the environment they work in is supportive of them; when they feel acknowledged, recognized and valued.
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Etiquette
• “In climbing the slippery ladder of success, people have to recognize that they will never get promoted if their bosses and customers don’t see them as looking and acting the part,”
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Etiquette
• “Problems that have occurred relative to business etiquette, in many ways, are problems companies have created. When a company announces Friday as casual day, they need to not only attach a policy explaining what casual really means, but enforce that policy,”
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Etiquette• As your career progresses, you develop skills
which are respected and expected -- professional etiquette!
• Professional etiquette builds leadership, quality, business and careers. It refines skills needed for exceptional service.
• Whether you are a seasoned executive or just starting out, a seminar in professional etiquette will help you.
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Etiquette
• Without etiquette, you limit your potential, risk your image, jeopardize relationships that are fundamental to business success. Etiquette Pays Off!
• Formerly perceived as soft skills, busy, result -oriented professionals have found that professional etiquette influences their success because it:
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Etiquette
• Differentiates them in a competitive market.
• Honors commitments to quality and excellence.
• Enables them to be confident in a variety of settings with a variety of people
• Modifies distracting behaviors and develops admired conduct.
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Meeting for the first time
• How do you meet a person? What is the greeting?– Casually?– Friendly manner– Professionally- pleased to meet you!!
• The opening - What is it? How do you remember names?
• The handshake? How?
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Meeting for the first time
• Exchanging visiting cards. Proffer yours first and ask for one in return.
• Study the card and then put it in your pocket (why should we do this)
• Learn the art of conversation to facilitate a smooth opening. (Read newspapers, talk of the weather, any current topic, etc. - but keep asking questions.Don’t give opinions until you are asked.
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Introducing
• When you introduce somebody, please enunciate the name clearly.
• Always add the designation and your relationship with the person.
• Do not forget to introduce the other person to your partner.
• Tactfully, suggest that they exchange cards if that is possible.
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Introducing
• Understand why you are getting the two of them together.
• Understand that there will be some tentativeness between two newly introduced people. Do your best to minimize it.
• At a professional level steer the conversation in the direction you want - otherwise it meanders.
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Introducing
• At all times maintain eye contact with the person to whom you are talking
• Respond to the introduction appropriately - Glad to meet you, how do you do, etc.
• Always stand when you are being introduced and lean forward attentively.
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Dressing
• How should you dress for a day in the office?
• Good, clean, sober coloured shirt with matching trousers. No flamboyant colours.
• Wear a sober tie. Socks with elastic not loosened. And shoes shined properly.
• What you wear and how says a lot about you. People can make out.
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Dressing
• For formal occasions - wear a suit.In some companies, a blazer will do. If you are not sure - ASK. It is terrible to land up and find yourself inappropriately dressed.
• Your clothes should be properly ironed and you must take care of your own grooming. We are constantly working with people and also being observed.
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Dressing
• Your appearance is non verbal communication at its best.
• It is also a personal advertisement. Equally important is what you wear and how you wear it. Always use a deo and after shave.
• It reflects self confidence or the lack of it.
• Do not wear sandals, chappals to the office or a formal occasion.
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Dressing - Ladies
• Good salwar kameez, jacket suits or sarees.
• You should dress to appear smart and not sloppy. And not to attract attention.Also dressing in college is different from dressing in an organization.
• Do not overdo make up. In fact, the clean, freshly scrubbed look is the best. Avoid loud colours of lipstick, nail paint, etc.
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Dressing - Ladies
• Avoid anything semi transparent or diaphanous. It sends all the wrong signals.
• Learn to carry yourself well. In a corporate setting, over friendliness can easily be mistaken. Wear a light perfume.
• Go easy on the accessories - you have come to work and not to a fashion show. They have hired you and not a mannequin
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Meetings
• Meetings are seen as effective when
• The purpose of the meeting is made clear beforehand
• Participants come to the meeting prepared
• The agenda items and time budgeted for each item are not seen as a ‘moveable feast.’
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Meetings• Contributions are limited to those which are
useful and relevant
• Attendance is restricted to people affected by the issues being discussed
• All relevant information is at hand
• The objectives of the meetings are seen to be achieved
• Where appropriate decisions are made and actions initiated.
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Meetings
• Meetings are ineffective
• When they appear to have no real purpose
• Make straight forward issues complicated
• Last too long
• Provide a platform for the talkative
• Delays decisions and actions
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Making Meetings Work
• Meetings can be an effective means of communicating to a group
• Improving quality of decisions
• Providing a forum for structured discussion
• Decide if at all a meeting is necessary
• Establish a purpose
• What are you trying to achieve by having a meeting
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Making Meetings Work
• What action needs to be initiated
• Prepare an agenda. Include only relevant items
• Prioritize order of importance. Group together related items.
• This is not fun.Only contribute when you have something worthwhile to say. Otherwise keep listening & learning.
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Telephone Manners
• A hello is just NOT okay. Announce who is speaking to the other person
• Simple telephone courtsies get you more mileage than if you banged the phone down after the conversation.
• Remember, please, thank you, could you, etc. all add up to success.
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Telephone Manners
• Never shout over the telephone.
• If the line is bad, say that you’ll call back later.
• Follow the “KISS” formula on the telephone - “Keep It Short & Simple”
• If necessary follow up with a written communication.