business english samples

8/19/2019 Business English Samples

http://slidepdf.com/reader/full/business-english-samples 1/13

BUSINESS ENGLISH VOCABULARY

Writing Business Letters

General Guidelines

If writing a business letter takes you much longer than in your own language,here are a few guidelines that you may find helpful.

Plan before you write.

Look up words you need before you start.

Note the points you want to make, and order them into logical paragraphs.

Tone

Write as you would speak in a business conversation.

The tone should be friendly and polite.

Names

Make sure you check the gender of the addressee (the recipient,

as well as the correct spelling of the person!s name and title.

"se Ms. for women and Mr . for men.

#ou can use Mrs. for a woman if you are $%%& sure that she is married.

Dates

To avoid any confusion, write the month instead of using numbers

(e.g. 'anuary $th, )%$) or $ 'anuary )%$).

Be concise and clear. The easier it is to read a letter the better.

*eep sentences and paragraphs short and simple.

"se straightforward vocabulary to avoid any misunderstanding.

+sk direct uestions.

-ewrite any sentence that does not seem perfectly clear.



f the recipient is not a native /nglish0speaker, it is preferable to avoid

words or e1pressions that are too technical or complicated.

emember this word order principle

!ub"ect #erb $b"ect %anner Place Time

Who Does What How Where When

Example : Mr. 2rown will travel by plane to London on Monday, 'une th. + technician will install the euipment in your office on Tuesday.

&'oid old(fashioned words

+lthough they are used in legal documents and contracts, words like

!herewith!, !herein!, !aforementioned!, etc. are rarely used in letters.

The following style of sentence is preferable 3"You will find more informtion on our !roduts in t#e enlosed $ro#ure%"

)seful phrases and 'ocabulary for writing business letters

!alutation

4 5ear Mr. 2rown4 5ear Ms. White

4 5ear 6ir 4 5ear Madam4 5ear 6ir or Madam4 7entlemen

!tarting

4 We are writing 0 to inform you that8 0 to confirm ... 0 to reuest ... 0 to enuire about ...4 am contacting you for the following reason...

4 recently read9heard about....and would like to know4 :aving seen your advertisement in ..., would like to4 would be interested in (obtaining 9 receiving ...4 received your address from ;;;; and would like to

eferring to pre'iouscontact

4 Thank you for your letter of March $.4 Thank you for contacting us.4 n reply to your reuest ...



4 Thank you for your letter regarding ...4 With reference to our telephone conversation yesterday...4 <urther to our meeting last week ...4 t was a pleasure meeting you in London last month.4 en=oyed having lunch with you last week in Tokyo.

4 would =ust like to confirm the main points we discussed onTuesday.

%aking a re*uest

4 We would appreciate it if you would ...4 would be grateful if you could ...4 >ould you please send me ...4 >ould you possibly tell us 9 let us have ...4 n addition, would like to receive ...4 t would be helpful if you could send us ...4 am interested in (obtaining 9 receiving ...4 would appreciate your immediate attention to this matter.

4 ?lease let me know what action you propose to take.

$ffering help

4 Would you like us to ...@4 We would be happy to ...4 We are uite willing to ...4 Aur company would be pleased to ...

Gi'ing good news

4 We are pleased to announce that ...4 am delighted to inform you that ..4 #ou will be pleased to learn that ...

Gi'ing bad news

4 We regret to inform you that ...4 !m afraid it would not be possible to ...4 "nfortunately we cannot 9 we are unable to ...4 +fter careful consideration we have decided (not to ...

+omplaining

4 am writing to e1press my dissatisfaction with ...4 am writing to complain about ...4 ?lease note that the goods we ordered on ( date have not yet arrived.4 We regret to inform you that our order nB 00000 is now considerably overdue.4 would like to uery the transport charges which seem unusually high.




Mr&etin' ( Sles



ord %eaning

after sales service Service that continues after the sale of a product

(maintenance, etc.)

agent Person or company that acts for another and provides a

specied service.

B2B e-commerce Business to business e-commerce use of commercial

net!or"s, online product catalogues and other online

resources to obtain better prices and reach ne!

customers.

B2# e-commerce Business to consumer e-commerce

online sale of goods and services directly to consumers.

benchmar"ing #omparing one$s products to those of competitors in

order to improve %uality and performance.

buyer &) 'ny person !ho ma"es a purchase.

2) ' person employed to choose and buy stoc" for a

company.

cash refund oer er to pay bac" part of the purchase price of a product

to customers !ho send a *proof of purchase* to the

manufacturer.

chain store +!o or more shops or outlets that have the same o!ner

and sell similar lines of merchandise.

client ' person !ho buys services or advice from a la!yer, an

accountant or other professional.

close inalie a sale or deal.

convenience store Small shop located near a residential area that opens

long hours, seven days a !ee".

coupon #erticate that gives customers a saving !hen they

purchase a specic product.

deal ' business transaction.

department store ' large shop or store that carries a !ide variety of

product lines.

direct investment ntering a foreign mar"et by setting up assembly or

manufacturing facilities in that country.

discount ' reduction in price.

e-commerce Buying and selling by electronic means, primarily on the

internet.

e-mar"eting Promotion of products and services over the internet.

e/tranet 0et!or" that connects a company !ith its suppliers and




Mone) ( *inne



ord %eaning

A.T.M. 'utomated +eller 1achine cash dispenser

banknote Piece of paper money.

bitcoin 3igital currency !hich allo!s payments to be sent

from one party to another !ithout going through a

nancial institution.

borrow btain money !hich must be returned.

broke (to be) +o have no money.

budget 'mount of money available or needed for a specic

use.

cash #oins or ban" notes (not che%ues) actual money

paid, not credit.

cash dispenser 'utomatic machine from !hich a ban" customer can

!ithdra! money.

cashier ' person dealing !ith cash transactions in a ban",

shop, etc.

cheque / check 4ritten order to a pay the stated amount from one$s

account.

coin ' piece of metal used as money.

currency +he money used in a country.

debt 1oney o!ed by one person to another.

deposit Sum or money payable as a rst instalment on a

purchase

1oney placed in an account in a ban".

donate 5ive money, especially to charity ma"e a donation.

exchange rate +he rate at !hich one currency can be e/changed for

another.

fee Payment made to a professional person (doctor,la!yer, etc.).

interest 1oney paid for borro!ing or investing money.

invest +o put money into a business, property, etc. in order

to earn interest or prot.

legal tender #urrency that cannot legally be refused as payment.

lend 5ive or allo! the use of money !hich must be

returned, usually !ith interest.

loan Sum of money to be returned !ith interest.



ord %eaning

Bid +he price a buyer is !illing to oer for shares in a

company.

Blue #hip Stoc"s Stoc"s of leading companies !ith a reputation for

stable gro!th and earnings.

Bond #erticate issued by companies and governments to

their lenders.

#apital 1oney and other property of companies used in

transacting the business.

#apital stoc" 'll shares representing o!nership of a company.

#ommodities Products such as agricultural products and natural

resources (!ood, oil and metals) that are traded on a

separate, authoried commodities e/change.

3ividend ' portion of a company6s earnings !hich is paid to

the shareholders7stoc"holders on a %uarterly or

annual basis.

%uity +he value of stoc"s and shares the net value of

mortgaged property. ( 89:;<=8>8<?8 @A9A:8)

%uities Stoc"s and shares !hich represent a portion of the

capital of a company. ( <AC<=:;98D?8 EFG=88 A

:G;9A<=)

utures #ontracts to buy or sell securities at a future date.

Hnsider 'll those !ho have access to inside informationconcerning the company.

Hnsider dealing 7

trading

Buying or selling !ith the help of information "no!n

only to those connected !ith the business.

HP Hnitial Public ering - selling part of a company on

the stoc" mar"et. ( IAD;=9F JF:9F CA9KF)

Hssue Put into circulation a number of a company$s shares

for sale.

Liabilities +he debts and obligations of a company7individual.

( IF<8:F)

1ortgage 'greement by !hich a ban" or building society lends

money for the purchase of property, such as a house

or apartment. +he property is the security for the

loan.

1utual fund Savings fund that uses cash from a pool of savers to

buy securities such as stoc", bonds or real estate.

ption +he right to buy and sell certain securities at a




Telephone

"seful telephone vocabulary and phrases in /nglish.

%aking contact -

:ello 9 7ood morning 9 7ood afternoon ...

This is 'ohn 2rown speaking

>ould speak to ......... please@

!d like to speak to ..... .....

!m trying to contact ..........

Gi'ing moreinformation-

!m calling from Tokyo 9 ?aris 9 New #ork 9 6ydney ...

!m calling on behalf of Mr. C ...

Taking a call -

C speaking.

>an help you@

&sking for a name information -

Who!s calling please@

Who!s speaking@

Where are you calling from@

+re you sure you have the right number 9 name@

&sking the caller towait -

:old the line please.

>ould you hold on please@

'ust a moment please.



+onnecting -

Thank you for holding.

The line!s free now ... !ll put you through.

!ll connect you now 9 !m connecting you now.

Gi'ing negati'einformation -

!m afraid the line!s engaged. >ould you call back later@

!m afraid he!s in a meeting at the moment.

!m sorry. :e!s out of the office today. 9

:e isn!t in at the moment.

!m afraid we don!t have a Mr.9Mrs.9Ms9Miss. ... here

!m sorry. There!s nobody here by that name.

6orry. think you!ve dialled the wrong number.9

!m afraid you!ve got the wrong number.

Telephoneproblems -

The line is very bad ... >ould you speak up please@

>ould you repeat that please@

!m afraid can!t hear you.

6orry. didn!t catch that. >ould you say it again please@

/ea'ing

Taking a message - >an leave 9 take a message@

Would you like to leave a message@

>ould you give him9her a message@

>ould you ask him9her to call me back@

business english samples

Documents