business continuity and promotion ian skidmore dudley metropolitan borough council 21 st may 2007
TRANSCRIPT
Business Continuity and Promotion
Ian Skidmore
Dudley Metropolitan Borough Council
21st May 2007
• Only 10% of businesses without a Business Continuity Plan survive a business interruption.
• It has been assessed that around half the businesses having experienced a disaster fail within 12 months if they have no effective plans for recovery.
• 80% of ill-prepared companies affected by computer failure collapse within 18 months and a further 10% suffer the same fate within 5 years.
10 Steps to Business Continuity
Business Impact Analysis• Identify those disasters which can affect your
organisation• Decide how it will affect you
1. The organisation
2. Staff
3. Shareholders
4. Customers
5. Suppliers
6. The brand
Risk Analysis
• Look at the probability and impact of the various threats that could cause business interruption
• Prioritise to implement controls
Prevention
• Risk avoidance
(Physical and Logical)
• What would you do, how and when?
Recovery Strategies
• Recovery strategy for those risks that cannot be prevented
• Interim measures
• Alternative methods of working
Develop and Implement Plans
• High level buy in
• Training
• Recovery Team
• All other staff
• Regular briefing
Testing and Exercising
• In order to ensure everyone knows their role
• Dynamic documents
Updating Plans and Procedures
• Lessons learnt
• Contact details updated
• Dated
Media
• Media interest will be high
• Keep them informed
• Use them to your advantage
• If you have a plan “mention it”
• TRAIN
Liaison with Outside Bodies
• Emergency Services
• Local Authority
• Suppliers
• Landlords
• Utilities
• Banks
Human Resources
• The greatest resource to you within recovery
New Standard BS 25999-1
• Intended for all with a responsibility for the provision of a service, from the top throughout the organisation.
1. Single Site to Global2. Sole traders, SME’s 3. Those employing thousands of workers
Why Should I Comply?
• Those within the Civil Contingencies Act Category 1
• Others
How?• By helping to put the fundamentals of a BCM
system in place, the standard is designed to keep your business going during the most challenging and unexpected circumstances – protecting your staff, preserving your reputation and providing the ability to continue to operate and trade.
• PROFIT/LIVELIHOOD
Teaching whilst learning yourself
• 6 Directorates
• Many service areas
• Training
• Planning
• Exercising
Engaging Local Businesses and promoting Business Continuity
Civil Contingencies Act
• Local Authorities to promote Business Continuity
HOW?
Leaflets
Practical Help
• Business Continuity Template
Presentations
• Dudley Business Forum
• Black Country Chamber
• Town Centre Forums
• Business Forums
• Rotary Clubs
“It won’t happen to me”
“I’m sure we will cope”
“It’s all insured”
“If I don’t have a disaster I have wasted my money”
• A Ripon solicitor not only lost his office but all his computer files and backups when the baker’s shop below caught fire.
• All information needed to prepare invoices and chase outstanding bills was lost.
Manchester Bombing
• Police prevented access to buildings worst hit by the Manchester bomb for 12 days whilst structural checks were completed before it was declared safe to return.
• Burglars stealing computer equipment removed discs containing several years
research on 1,500 customers of an arthritis and asthma treatment derived from bee
hives.
• The research was about to be released at an International
Symposium.• There was no other copy of the data.
• A manufacturing company was plunged into chaos when workmen installing a lightening conductor severed the main cable to the computer room.
•Tryton Foods bounced back after a major fire. A computer
recovery plan ensured continuity of payroll and accounting
functions.• Whilst plans had already been
drawn up to provide a more efficient plant on an alternative
site nearby.• Retaining market share and the
skills of the workforce were key recovery priorities.
Facts• 35% of firms suffering a computer disaster
lost over £250,000. (Survey by Price Waterhouse)
• 30% of disasters are caused by fraud, malice and misuse.
• 30% by software and hardware failure.
• 20% by fire, flood or tempest.
• Effective continuity planning CAN prevent business collapse after a disaster.
