business communication session

7/27/2019 Business Communication Session

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Communication

Its a two way process of

exchanging ideas or

information.


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Business communication is a process of

transmitting information and thoughts

between various parts of an organization

and also to people outside theorganization such as customers,

investors, suppliers etc. The main

function of the business communication

is to convey your message or thoughts

effectively to the reader.


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General Ways of Communicating

Verbal Written (letters, reports, e-mails, memos etc)

Oral (Presentations, Speech etc)

Non- Verbal

Body Language

Appearance

Silence, Time and Space


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Contents to be Covered in Session :01

Importance and Benefits of Effective business Communication

Ancient Heritage for Communication Principles

Life Blood of an Organization

Benefits of effective communication in your career

Components of communication

Context

Sender-Encoder

Message

Medium

Receiver-decoder

Feedback


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Concepts and Problems of Communication

Conventions of Meaning

Perception of Reality

Values, Attitudes, and Opinions

Non-verbal Communication

How Appearance Communicate s

How Body Language Communicates

How Silence, Time and Space Communicate


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Ancient Heritage for Communication Principles

In ancient days peoples heavily rely on oral communication (East &West---- Greece and Rome People)

Chinese originated the history of written communication through

bureaucratic structure writings

Communication was foundation of learning


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Communication as Life Blood of Organization

Organization are associations of people for some purpose.E.g. Business, Political, Professional, Religious, Athletic, Social etc.

In Business Organizations people exchange information, ideas, plans,

order needed supplies, make decisions, rules, proposal, contracts, and

agreements.

All these activities need interaction between human being, which indeed

is communication.

Image a human body without having blood in it .

So communication or interaction in necessary within and outside the

organization.


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Organization

InternalCommunication

Downward

Communication

Upward

Communication

HorizontalCommunication

ExternalCommunication

**External Stakeholders

e.g. Accounting


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Benefits of Effective Communication in your Career

A Valuable Job Requirement (Reporting Line)

Communication is a major responsibility in many areas includinggovernment and non-profit organizations.

TCS Delivery Boy

A n Essential for Promotion

Communication is rated as one of the most important aspects of business

leadership.

Why CEOs of most companies are from marketing Department?


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Components of Communication/ Process of

Communication

Context Country

Culture

Organization

External Stimuli

Letter, memo, note, e-mail, fax, phone call, sms, meeting, causal

conversation.

Internal Stimuli

Attitudes, opinions, emotions, past experience, likes n dislikes, education,

job status, confidence influence the way you communicate.

Most importantly ability to analyze your receiver's culture, viewpoint,

needs. Skills, status, mental ability, experience and expectations.

Every Country, culture and

organization has own conventions

that impacts on planning,

designing and communication of

message.


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Sender

When you send a message your are sender or encoder.

As a sender-encoder, use symbols and word that expresses your

message and create desired response.

Message

The crux of communication. 7Cc

While designing your message/body you must consider your recipient

and other information that should be included.


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Medium

The way you use to communicates messages. (Written + Oral)

Inside your organization (memo, reports, bulletins, job descriptions, posters,

notes, employees manual, electronic bulletin board, grape vine etc.)

Outside your organization (letters, reports, proposal, telegrams, cable grams,

mailgrams, faxes, post card, contracts, ads, brochures, catalogues, news, release,

face to face meeting, telephonic conversation, presentations, video

conferencing, television etc.)

Receiver/De-coder

The message receiver is your reader or listener.

The receiver is influenced by context and by his /her mental filter.

Feed Back

Desired or Undesired response to the message by receiver

Feed back can be an oral or a written message, an action or simply silence.


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Concepts and Problems of Communication

Conventions of Meaning

Basic principle in communication is that meaning of word that sender

has in his/her mind, reader should have exactly those meanings.

Bimonthly (15 days or 60 days)

Tenement (building or holding a land)

Table a proposal (USA: pending , UK: accepted)

Denotative and Connotative Meaning of Words (Lion)


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Communication problems involving Values, Attitudes,

Opinions

Favorable or Unfavorable Information Inadequate or Incorrect Information

Closed Minds.

Senders Credibility

Personal Biasness

Stress

Work load

Dad ki jhirkein

Biwi se larai


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Non- Verbal Communication

Appearance

Effect on Written Messages

Effect on Oral Messages

Personal Appearance

Appearance of Surroundings.


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Body Language Facial Expressions

Gestures ,Postures and Movements

Fragrance and Touch

Videos and Sounds (Voice)


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Silence, Time & Space Silence

Time

Space

18 inches in USA

Commercial banks training programs


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Special Thanks By:

Ghulam HasnainBBA Hons

Government College University Faisalabad

[email protected]

www.facebook.com/hasnain1991
mailto:[email protected]:[email protected]

business communication session

Documents